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My name is Mary, and I'm calling from Airtel. I'm... My name is Mary, and I'm calling from Airtel. Am I speaking with Bianca?\n\nYeah. I'm from Airtel, the accounts department. How are you doing today? That's good to hear. I'm just ringing up regarding your September invoice as I can see that the payment hasn't been settled yet, and I want to assist you as we've seen on your record that you've been paying through BPAY.\n\nAnd I want you to... Through online if you'd want me to. This is about your current, our outstanding balance for September invoice as we're seeing on your account that the payment hasn't settled yet. Just a follow-up regarding the payment for this invoice. I'm just ringing up if you need further assistance.\n\nAugust of twenty fifth. Let me check. Because the due or the billing, the date that is due for this month is from... Or the payment that was made from last August 25 was for the payment... Or for the invoice August 1.\n\nSo that's August 1 to August '30. Yeah. That's correct, Bianca. Thank you. Thank you so much, Bianca.\n\nYou can use our previous email that... If you have if you have it on your email saved. That's correct. Mhmm. Yeah.\n\nYeah. Yeah. That's my... Yeah. You can reply to that.\n\nThat's one of my colleague, Melissa. Thank you. Thank you so much, Bianca, and you enjoy the rest of your day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Bianca.","start":2.3999999,"end":3.28,"sentiment":"neutral","sentiment_score":0.011376075446605682},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.28,"end":9.36,"sentiment":"neutral","sentiment_score":0.000994830909702513},{"text":"I'm...","start":9.36,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.008834732696413994},{"text":"My name is Mary, and I'm calling from Airtel.","start":9.599999,"end":11.28,"sentiment":"neutral","sentiment_score":-0.0071514261782997185},{"text":"Am I speaking with Bianca?","start":11.28,"end":12.66,"sentiment":"neutral","sentiment_score":-0.009015960805118083}],"sentiment":"neutral","sentiment_score":-0.003329682432544919,"num_words":26,"start":2.3999999,"end":12.66},{"sentences":[{"text":"Yeah.","start":17.494999,"end":17.735,"sentiment":"neutral","sentiment_score":0.0015920735895633698},{"text":"I'm from Airtel, the accounts 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speaking. Bianca, my name is Arianna calling from Sorry? Yes. I am Bianca. Sorry.\n\nWho who are you calling from? Good. Thank you. Sorry. What was your question again?\n\nYep. Okay. I think I've made a payment. It was made for... On the August 25.\n\nOh, okay. So the one that is... The due is on September 1? Okay. Yep.\n\nI'll make the payment before close of business today, and I'll send you through the receipt. Yes. This is from Melissa. Right? Yep.\n\nYep. Okay. I think I received your email on the September 15. Yep. So I'll reply back to that with the receipt.\n\nOkay. Perfect. Thank you so much. Thank you. Thank you.\n\nBye. You too.","paragraphs":[{"sentences":[{"text":"Bianca speaking.","start":0.39999998,"end":1.38,"sentiment":"neutral","sentiment_score":0.0025020424800459296},{"text":"Bianca, my name is Arianna calling from Sorry?","start":2.96,"end":8.18,"sentiment":"neutral","sentiment_score":-0.00037582434015348554},{"text":"Yes.","start":13.28,"end":13.599999,"sentiment":"neutral","sentiment_score":0.0095689557492733},{"text":"I am Bianca.","start":13.599999,"end":14.34,"sentiment":"neutral","sentiment_score":0.0062086644272009535},{"text":"Sorry.","start":14.4,"end":14.719999,"sentiment":"neutral","sentiment_score":-0.042226605117321014}],"sentiment":"neutral","sentiment_score":-0.0008022777231720587,"num_words":15,"start":0.39999998,"end":14.719999},{"sentences":[{"text":"Who who are you calling 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Melissa.","start":115.88,"end":117.02,"sentiment":"neutral","sentiment_score":0.056536984629929066},{"text":"Right?","start":117.079994,"end":117.579994,"sentiment":"neutral","sentiment_score":0.05343963950872421},{"text":"Yep.","start":118.84,"end":119.24,"sentiment":"neutral","sentiment_score":0.053229279816150665}],"sentiment":"neutral","sentiment_score":0.14383954020298045,"num_words":23,"start":103.475,"end":119.24},{"sentences":[{"text":"Yep.","start":119.24,"end":119.479996,"sentiment":"neutral","sentiment_score":0.04588301479816437},{"text":"Okay.","start":119.479996,"end":119.71999,"sentiment":"neutral","sentiment_score":0.04625749960541725},{"text":"I think I received your email on the September 15.","start":119.71999,"end":122.619995,"sentiment":"neutral","sentiment_score":0.038704327493906024},{"text":"Yep.","start":124.165,"end":124.485,"sentiment":"neutral","sentiment_score":0.02426335960626602},{"text":"So I'll reply back to that with the 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you.","start":136.565,"end":137.205,"sentiment":"positive","sentiment_score":0.37340350449085236}],"sentiment":"positive","sentiment_score":0.4665829807519913,"num_words":10,"start":130.965,"end":137.205},{"sentences":[{"text":"Bye.","start":137.205,"end":137.525,"sentiment":"neutral","sentiment_score":0.12206342816352844},{"text":"You too.","start":137.525,"end":138.185,"sentiment":"neutral","sentiment_score":0.11505870148539543}],"sentiment":"neutral","sentiment_score":0.11739361037810643,"num_words":3,"start":137.205,"end":138.185}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Bianca speaking.\n\nChannel 0: Hello, Bianca.\n\nChannel 1: Bianca,\n\nChannel 0: My name is\n\nChannel 1: my name\n\nChannel 0: Mary,\n\nChannel 1: is\n\nChannel 0: and\n\nChannel 1: Arianna\n\nChannel 0: I'm calling from\n\nChannel 1: calling from Sorry?\n\nChannel 0: Airtel. I'm... My name is Mary, and I'm calling from Airtel. Am I speaking with Bianca?\n\nChannel 1: Yes. I am Bianca. Sorry. Who who are you calling\n\nChannel 0: Yeah. I'm from Airtel, the accounts department. How are you doing today?\n\nChannel 1: from? Good. Thank you.\n\nChannel 0: That's good to hear. I'm just ringing up regarding your September invoice as I can see that the payment hasn't been settled yet, and I want to assist you as we've seen on your record that you've been paying through BPAY. And I want you to... Through online if you'd want me to.\n\nChannel 1: Sorry. What was your question again?\n\nChannel 0: This is about your current, our outstanding balance for September invoice\n\nChannel 1: Yep.\n\nChannel 0: as we're seeing on your account that the payment hasn't settled yet. Just a follow-up regarding the payment for this invoice. I'm\n\nChannel 1: Okay.\n\nChannel 0: just ringing\n\nChannel 1: I think\n\nChannel 0: up if\n\nChannel 1: I've\n\nChannel 0: you need\n\nChannel 1: made\n\nChannel 0: further\n\nChannel 1: a payment.\n\nChannel 0: assistance.\n\nChannel 1: It was made for... On the August 25.\n\nChannel 0: August of twenty fifth. Let me check. Because the due or the billing, the date that is due for this month is from... Or the payment that was made from last August 25 was for the payment... Or for the invoice August 1.\n\nSo that's August 1\n\nChannel 1: Oh, okay.\n\nChannel 0: to August\n\nChannel 1: So\n\nChannel 0: '30.\n\nChannel 1: the one that\n\nChannel 0: Yeah.\n\nChannel 1: is... The due is on September 1?\n\nChannel 0: That's correct, Bianca.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Yep. I'll make the payment before close of business today, and I'll send you through the receipt.\n\nChannel 0: Thank you so much, Bianca. You can use our previous email that... If you have if you have it on your email saved.\n\nChannel 1: Yes. This is from Melissa. Right?\n\nChannel 0: That's correct.\n\nChannel 1: Yep. Yep. Okay. I think I received your email on the September 15. Yep.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: So I'll reply\n\nChannel 0: Yeah.\n\nChannel 1: back to\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: That's\n\nChannel 1: with the receipt.\n\nChannel 0: my... Yeah. You can reply to that. That's one of my colleague, Melissa.\n\nChannel 1: Okay. Perfect. Thank\n\nChannel 0: Thank\n\nChannel 1: you so\n\nChannel 0: you.\n\nChannel 1: much.\n\nChannel 0: Thank you\n\nChannel 1: Thank\n\nChannel 0: so much,\n\nChannel 1: you.\n\nChannel 0: Bianca, and you enjoy the rest of your day. Goodbye for now.\n\nChannel 1: Thank you. Bye. 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rest of your day.","start":133.63693,"end":135.47693,"sentiment":"positive","sentiment_score":0.6178436014387343},{"text":"Goodbye for now.","start":135.47693,"end":136.53693,"sentiment":"neutral","sentiment_score":0.20881048838297525}],"sentiment":"positive","sentiment_score":0.5155853231747946,"channel":0,"num_words":12,"start":133.63693,"end":136.53693},{"sentences":[{"text":"Thank you.","start":136.565,"end":137.205,"sentiment":"positive","sentiment_score":0.37340350449085236},{"text":"Bye.","start":137.205,"end":137.525,"sentiment":"neutral","sentiment_score":0.12206342816352844},{"text":"You too.","start":137.525,"end":138.185,"sentiment":"neutral","sentiment_score":0.11505870148539543}],"sentiment":"neutral","sentiment_score":0.2197975680232048,"channel":1,"num_words":5,"start":136.565,"end":138.185}]},"summary":{"result":"success","short":"A representative from Airtel calls a customer named Bianca to follow up on her outstanding invoice for September. The payment has not yet been settled, but the representative offers assistance and confirms the payment date. The representative promises to make the payment before the due date and sends a receipt via email."},"intents":{"segments":[{"text":"I'm just ringing up regarding your September invoice as I can see that the payment hasn't been settled yet, and I want to assist you as we've seen on your record that you've been paying through BPAY.","start_word":66,"end_word":102,"intents":[{"intent":"Assist with payment settlement","confidence_score":0.0018551095}]},{"text":"Just a follow-up regarding the payment for this invoice. I'm Okay.","start_word":145,"end_word":155,"intents":[{"intent":"Follow-up on payment","confidence_score":0.4110888}]},{"text":"Because the due or the billing, the date that is due for this month is from... Or the payment that was made from last August 25 was for the payment... Or for the invoice August 1. So that's August 1 Oh, okay.","start_word":185,"end_word":226,"intents":[{"intent":"Check payment details","confidence_score":0.015331858}]},{"text":"That's correct, Bianca. Okay.","start_word":242,"end_word":245,"intents":[{"intent":"Confirm payment date","confidence_score":0.09457754}]},{"text":"I think I received your email on the September 15. Yep.","start_word":299,"end_word":309,"intents":[{"intent":"Verify email receipt","confidence_score":0.0007174315}]},{"text":"Thank Thank you so you. much.","start_word":339,"end_word":344,"intents":[{"intent":"Express gratitude","confidence_score":0.07279739}]}]},"sentiments":{"segments":[{"text":"Bianca speaking. Hello, Bianca. Bianca, My name is my name Mary, is and Arianna I'm calling from calling from Sorry? Airtel. I'm... My name is Mary, and I'm calling from Airtel. Am I speaking with Bianca? Yes. I am Bianca. Sorry. Who who are you calling Yeah. I'm from Airtel, the accounts department. How are you doing today? from?","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":0.0053976839408278465},{"text":"Good. Thank you. That's good to hear.","start_word":59,"end_word":65,"sentiment":"positive","sentiment_score":0.4774226844310761},{"text":"I'm just ringing up regarding your September invoice as I can see that the payment hasn't been settled yet, and I want to assist you as we've seen on your record that you've been paying through BPAY. And I want you to... Through online if you'd want me to. Sorry. What was your question again? This is about your current, our outstanding balance for September invoice Yep. as we're seeing on your account that the payment hasn't settled yet. Just a follow-up regarding the payment for this invoice. I'm Okay. just ringing I think up if I've you need made further a payment. assistance. It was made for... On the August 25. August of twenty fifth. Let me check. Because the due or the billing, the date that is due for this month is from... Or the payment that was made from last August 25 was for the payment... Or for the invoice August 1. So that's August 1 Oh, okay. to August So '30. the one that Yeah. is... The due is on September 1? That's correct, Bianca. Okay.","start_word":66,"end_word":245,"sentiment":"neutral","sentiment_score":-0.026668283322619068},{"text":"Thank you.","start_word":246,"end_word":247,"sentiment":"positive","sentiment_score":0.48370498418807983},{"text":"Yep. I'll make the payment before close of business today, and I'll send you through the receipt.","start_word":248,"end_word":264,"sentiment":"neutral","sentiment_score":0.18686220049858093},{"text":"Thank you so much, Bianca.","start_word":265,"end_word":269,"sentiment":"positive","sentiment_score":0.5226167440414429},{"text":"You can use our previous email that... If you have if you have it on your email saved. Yes. This is from Melissa. Right? That's correct. Yep. Yep. Okay. I think I received your email on the September 15. Yep. Mhmm. Yeah. So I'll reply Yeah. back Yeah. to that That's with the my... receipt. Yeah. You can reply to that. That's one of my colleague, Melissa. Okay.","start_word":270,"end_word":337,"sentiment":"neutral","sentiment_score":0.05150172859430313},{"text":"Perfect. Thank Thank you so you. much. Thank you Thank so much, you. Bianca, and you enjoy the rest of your day.","start_word":338,"end_word":359,"sentiment":"positive","sentiment_score":0.5607377290725708},{"text":"Goodbye for now.","start_word":360,"end_word":362,"sentiment":"neutral","sentiment_score":0.21234434843063352},{"text":"Thank you.","start_word":363,"end_word":364,"sentiment":"positive","sentiment_score":0.36566612124443054},{"text":"Bye. You too.","start_word":365,"end_word":367,"sentiment":"neutral","sentiment_score":0.19098296761512756}],"average":{"sentiment":"neutral","sentiment_score":0.06607827620072798}}}}