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This is APA Center for Aviation. How can I direct your call? David? I do apologize.\n\nDavid is currently busy at the moment, but I'm happy to take down your details and get David return your call. Thank you again for calling in. You have yourself a good one. Thank you. 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Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":11.36,"end":12.179999,"sentiment":"neutral","sentiment_score":0.31225571036338806},{"text":"This is APA Center for Aviation.","start":12.4,"end":16.414999,"sentiment":"neutral","sentiment_score":0.2591352214415868},{"text":"How can I direct your call?","start":17.035,"end":18.814999,"sentiment":"neutral","sentiment_score":0.1968812644481659}],"sentiment":"neutral","sentiment_score":0.24004359543323517,"channel":1,"num_words":14,"start":11.36,"end":18.814999},{"sentences":[{"text":"Oh, hi.","start":20.655,"end":21.375,"sentiment":"neutral","sentiment_score":0.06279344856739044},{"text":"Yes.","start":21.375,"end":21.875,"sentiment":"neutral","sentiment_score":0.0732664167881012},{"text":"I'm trying to get a hold of David Moray.","start":22.175,"end":24.915,"sentiment":"neutral","sentiment_score":0.06226130740510093}],"sentiment":"neutral","sentiment_score":0.06326709004739921,"channel":0,"num_words":12,"start":20.655,"end":24.915},{"sentences":[{"text":"David?","start":26.395,"end":26.895,"sentiment":"neutral","sentiment_score":0.03962834179401398},{"text":"I do apologize.","start":27.26,"end":28.16,"sentiment":"neutral","sentiment_score":0.030660010874271393},{"text":"David is currently busy at the moment, but I'm happy to take down your details and get David return your call.","start":28.380001,"end":35.36,"sentiment":"neutral","sentiment_score":0.27258871247371036}],"sentiment":"neutral","sentiment_score":0.23423885345458983,"channel":1,"num_words":25,"start":26.395,"end":35.36},{"sentences":[{"text":"Oh, that's probably why he didn't answer.","start":37.739998,"end":40.64,"sentiment":"neutral","sentiment_score":-0.1459001824259758},{"text":"Well, it's alright.","start":41.375,"end":42.335,"sentiment":"neutral","sentiment_score":0.11269571383794148},{"text":"I'm just going to contact him later then since he's busy.","start":42.335,"end":45.795,"sentiment":"neutral","sentiment_score":0.1594653803516518},{"text":"Thank you.","start":46.254997,"end":46.995,"sentiment":"positive","sentiment_score":0.5380231142044067}],"sentiment":"neutral","sentiment_score":0.09334570768734683,"channel":0,"num_words":23,"start":37.739998,"end":46.995},{"sentences":[{"text":"Thank you again for calling in.","start":47.675,"end":49.195,"sentiment":"positive","sentiment_score":0.7265560030937195},{"text":"You have yourself a good one.","start":49.195,"end":50.735,"sentiment":"positive","sentiment_score":0.7512015501658121}],"sentiment":"positive","sentiment_score":0.7388787766297659,"channel":1,"num_words":12,"start":47.675,"end":50.735},{"sentences":[{"text":"Yes, sir.","start":52.735,"end":53.475,"sentiment":"positive","sentiment_score":0.4116605371236801}],"sentiment":"positive","sentiment_score":0.4116605371236801,"channel":0,"num_words":2,"start":52.735,"end":53.475},{"sentences":[{"text":"Thank you.","start":53.915,"end":54.475,"sentiment":"positive","sentiment_score":0.5213383585214615},{"text":"Bye bye.","start":54.475,"end":55.094936,"sentiment":"neutral","sentiment_score":0.23455414921045303}],"sentiment":"positive","sentiment_score":0.37794625386595726,"channel":1,"num_words":4,"start":53.915,"end":55.094936}]},"summary":{"result":"success","short":"The customer calls APA Center for Aviation and asks to speak to David Moray, but he is not available. The representative informs the customer that David is busy and will contact him later. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I'm trying to get a hold of David Moray. David?","start_word":17,"end_word":26,"intents":[{"intent":"Contact davy moray","confidence_score":0.0012976667}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is APA Center for Aviation. How can I direct your call? Oh, hi. Yes. I'm trying to get a hold of David Moray. David? I do apologize. David is currently busy at the moment, but I'm happy to take down your details and get David return your call. Oh, that's probably why he didn't answer. Well, it's alright. I'm just going to contact him later then since he's busy.","start_word":0,"end_word":71,"sentiment":"neutral","sentiment_score":0.12833146750926971},{"text":"Thank you. Thank you again for calling in. You have yourself a good one. Yes, sir. Thank you.","start_word":72,"end_word":89,"sentiment":"positive","sentiment_score":0.6234508156776428},{"text":"Bye bye.","start_word":90,"end_word":91,"sentiment":"neutral","sentiment_score":0.2642557621002197}],"average":{"sentiment":"neutral","sentiment_score":0.22583309695017423}}}}