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So since yesterday, your Internet is low or your has no Internet at all? Mhmm. Mhmm. Okay. May I know what what did you do last night? Have you done, like, a power cycle or reboot? Actually, upon checking, the representative yesterday did not note what what have you done with the account. I I think he just forgot the record. Your concern yesterday. Yeah. Mhmm. Yeah. But, actually, upon checking your account right now, it's up and running. There seems to be no issue. But have you done a reboot, the router, yesterday? Mhmm. Okay. So can we do, like, a full power cycle right now on the router? Yes, sir. Hello? Can you hear me? Mhmm. Yeah. Can we do a full power cycle on the router? Because this sometimes often clears out any lingering connectivity issue. So let's turn off the router, but this time, keep it turned off for twenty minutes. And after that, plug it back in and check your Internet connection. Yeah. Because I think I think you spoke with Dom yesterday. You know? Mhmm. Yeah. Sure. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issues needed. So I'm going to send you an email also running a speed test to if the issue is still there after the power full power cycle of the router. Okay. Sure. Can I get your work email, please? Mhmm. Mhmm. M for Mary. Mhmm. B u c k. Mhmm. N e r. Mhmm. Mhmm. Yeah. Dot com dot a u. Okay. So after the power cycle, if the issue is still there, I'll email you the instruction on how to run a speed test, then kindly send us the result. Then once I receive the result, I'll forward it to the network team for them to further investigate the issue if ever the issue persists after the power cycle thing. Mhmm. Yeah. Or just turn off the router. Mhmm. Yeah. That's correct. Mhmm. Mhmm. Mhmm. Okay. Then I'll email you shortly on how to run a speed test then if ever the issue is still there after the power cycle. Just response to the email so that we can escalate the issue. Okay. Okay. Thank you. Bye for now, 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. I see. May I know your full name, please, for me to check the account? Mhmm.\n\nSo since yesterday, your Internet is low or your has no Internet at all? Mhmm. Mhmm. Okay. May I know what what did you do last night?\n\nHave you done, like, a power cycle or reboot? Actually, upon checking, the representative yesterday did not note what what have you done with the account. I I think he just forgot the record. Your concern yesterday. Yeah.\n\nMhmm. Yeah. But, actually, upon checking your account right now, it's up and running. There seems to be no issue. But have you done a reboot, the router, yesterday?\n\nMhmm. Okay. So can we do, like, a full power cycle right now on the router? Yes, sir. Hello?\n\nCan you hear me? Mhmm. Yeah. Can we do a full power cycle on the router? Because this sometimes often clears out any lingering connectivity issue.\n\nSo let's turn off the router, but this time, keep it turned off for twenty minutes. And after that, plug it back in and check your Internet connection. Yeah. Because I think I think you spoke with Dom yesterday. You know?\n\nMhmm. Yeah. Sure. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issues needed.\n\nSo I'm going to send you an email also running a speed test to if the issue is still there after the power full power cycle of the router. Okay. Sure. Can I get your work email, please? Mhmm.\n\nMhmm. M for Mary. Mhmm. B u c k. Mhmm.\n\nN e r. Mhmm. Mhmm. Yeah. Dot com dot a u.\n\nOkay. So after the power cycle, if the issue is still there, I'll email you the instruction on how to run a speed test, then kindly send us the result. Then once I receive the result, I'll forward it to the network team for them to further investigate the issue if ever the issue persists after the power cycle thing. Mhmm. Yeah.\n\nOr just turn off the router. Mhmm. Yeah. That's correct. Mhmm.\n\nMhmm. Mhmm. Okay. Then I'll email you shortly on how to run a speed test then if ever the issue is still there after the power cycle. Just response to the email so that we can escalate the issue.\n\nOkay. Okay. Thank you. Bye for now, Chantal.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.08851417899131775},{"text":"Good morning.","start":1.8399999,"end":2.48,"sentiment":"neutral","sentiment_score":0.2872224748134613},{"text":"This is Maureen from Airtel tech support.","start":2.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.24256203855787004},{"text":"How can I assist you today?","start":5.2,"end":6.66,"sentiment":"neutral","sentiment_score":0.2522368902961413},{"text":"Mhmm.","start":15.5199995,"end":15.975,"sentiment":"neutral","sentiment_score":-0.14734269678592682}],"sentiment":"neutral","sentiment_score":0.2192336496184854,"num_words":17,"start":1.4399999,"end":15.975},{"sentences":[{"text":"Mhmm.","start":25.975,"end":26.475,"sentiment":"neutral","sentiment_score":-0.11836495995521544},{"text":"Okay.","start":32.19,"end":32.69,"sentiment":"neutral","sentiment_score":-0.13397181034088135},{"text":"I 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me?","start":179.98,"end":181.04001,"sentiment":"neutral","sentiment_score":-0.07928787358105183},{"text":"Mhmm.","start":183.285,"end":183.60501,"sentiment":"neutral","sentiment_score":0.007860491052269936},{"text":"Yeah.","start":183.60501,"end":184.10501,"sentiment":"neutral","sentiment_score":0.02854260429739952},{"text":"Can we do a full power cycle on the router?","start":184.24501,"end":186.80501,"sentiment":"neutral","sentiment_score":0.06735592819750309},{"text":"Because this sometimes often clears out any lingering connectivity issue.","start":186.80501,"end":192.74501,"sentiment":"neutral","sentiment_score":-0.032654120773077014}],"sentiment":"neutral","sentiment_score":0.002548833664220113,"num_words":26,"start":179.98,"end":192.74501},{"sentences":[{"text":"So let's turn off the router, but this time, keep it turned off for twenty minutes.","start":193.045,"end":199.83,"sentiment":"neutral","sentiment_score":-0.010385505855083466},{"text":"And after that, plug it back in and check your Internet connection.","start":200.37001,"end":203.91,"sentiment":"neutral","sentiment_score":0.0057058205517629785},{"text":"Yeah.","start":208.29001,"end":208.79001,"sentiment":"neutral","sentiment_score":0.03409043699502945},{"text":"Because I think I think you spoke with Dom yesterday.","start":208.93001,"end":213.545,"sentiment":"neutral","sentiment_score":0.016815439611673356},{"text":"You know?","start":215.685,"end":216.325,"sentiment":"neutral","sentiment_score":0.006154071539640427}],"sentiment":"neutral","sentiment_score":0.002850115344655223,"num_words":41,"start":193.045,"end":216.325},{"sentences":[{"text":"Mhmm.","start":216.325,"end":216.825,"sentiment":"neutral","sentiment_score":-0.04190807789564133},{"text":"Yeah.","start":226.40001,"end":226.56,"sentiment":"neutral","sentiment_score":0.031427957117557526},{"text":"Sure.","start":226.56,"end":227.06,"sentiment":"neutral","sentiment_score":0.075698621571064},{"text":"So I'll know the step in your account.","start":240.895,"end":244.355,"sentiment":"neutral","sentiment_score":0.08004288235679269},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issues needed.","start":244.415,"end":253.795,"sentiment":"neutral","sentiment_score":-0.023743851379549596}],"sentiment":"neutral","sentiment_score":-0.001261434523215474,"num_words":43,"start":216.325,"end":253.795},{"sentences":[{"text":"So I'm going to send you an email also running a speed test to if the issue is still there after the power full power cycle of the router.","start":254.2,"end":267.18,"sentiment":"neutral","sentiment_score":0.04642659746881189},{"text":"Okay.","start":270.79498,"end":271.115,"sentiment":"neutral","sentiment_score":0.06879951804876328},{"text":"Sure.","start":271.115,"end":271.615,"sentiment":"neutral","sentiment_score":0.08124513924121857},{"text":"Can I get your work email, 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How are you? I'm just ringing up. I had some issues last night with my Internet, and it's connected now. I had the after hours support team helping me. But this morning, it is incredibly slow. I've just have to leave in a very important meeting because it was just lagging so much. Could I get someone to have a look at it as soon as possible, please? It's really impacting my my work today. Sure. It's Chantal Martin. No. I lost Internet last night, and then the after hours person at Airtel helped me redo it. But then today, I have Internet, but it's extremely slow that I can't even join a meeting without it lagging. Should there be notes on my file? Or It's a bit weird though because I've given him, you know, personal details and things like that. My date of birth and stuff is kind of a security breach, isn't it? Yeah. That's very concerning for me, considering I gave my personal details and whatnot. Yeah. So they did a reboot, but they went on to the website where you put the IP address on, and he pressed the button called modify. And and yeah. I don't know exactly what it is called that he did, But I just know today, even though it's saying I have four bars of Internet, it's incredibly slow. What what's that? Sorry. Yeah. I'm him. For twenty minutes. Yeah. I did. Yes. I just need to tow my stuff. One second. Can you could you send it to my work email, please? It's Shantel, s h a n t e l, m as in Mary. Yep. @buckner,buck n e r. Yeah. Buckner. So b for Bob, u for umbrella, c for Charlie, k for kite, n for Nelly, e for egg, r for Robert dot com dot a u. Mhmm. Okay. So turn off at the wall. Is the router the one that I brought from you? Not the one on the wall. Not the yeah. Okay. Alright. I'll have to do that. I'll lose all connectivity because I don't get any I don't get any reception without in an apartment, I don't get reception without Internet. Okay. No worries. Okay. 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How are you? I'm just ringing up. I had some issues last night with my Internet, and it's connected now. I had the after hours support team helping me.\n\nBut this morning, it is incredibly slow. I've just have to leave in a very important meeting because it was just lagging so much. Could I get someone to have a look at it as soon as possible, please? It's really impacting my my work today. Sure.\n\nIt's Chantal Martin. No. I lost Internet last night, and then the after hours person at Airtel helped me redo it. But then today, I have Internet, but it's extremely slow that I can't even join a meeting without it lagging. Should there be notes on my file?\n\nOr It's a bit weird though because I've given him, you know, personal details and things like that. My date of birth and stuff is kind of a security breach, isn't it? Yeah. That's very concerning for me, considering I gave my personal details and whatnot. Yeah.\n\nSo they did a reboot, but they went on to the website where you put the IP address on, and he pressed the button called modify. And and yeah. I don't know exactly what it is called that he did, But I just know today, even though it's saying I have four bars of Internet, it's incredibly slow. What what's that? Sorry.\n\nYeah. I'm him. For twenty minutes. Yeah. I did.\n\nYes. I just need to tow my stuff. One second. Can you could you send it to my work email, please? It's Shantel, s h a n t e l, m as in Mary.\n\nYep. @buckner,buck n e r. Yeah. Buckner. So b for Bob, u for umbrella, c for Charlie, k for kite, n for Nelly, e for egg, r for Robert dot com dot a u.\n\nMhmm. Okay. So turn off at the wall. Is the router the one that I brought from you? Not the one on the wall.\n\nNot the yeah. Okay. Alright. I'll have to do that. I'll lose all connectivity because I don't get any I don't get any reception without in an apartment, I don't get reception without Internet.\n\nOkay. No worries. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.3599997,"end":7.6,"sentiment":"neutral","sentiment_score":0.07059509307146072},{"text":"How are you?","start":7.6,"end":8.16,"sentiment":"neutral","sentiment_score":0.060561890403429665},{"text":"I'm just ringing up.","start":8.16,"end":9.2,"sentiment":"neutral","sentiment_score":-0.18106792494654655},{"text":"I had some issues last night with my Internet, and it's connected now.","start":9.2,"end":13.46,"sentiment":"neutral","sentiment_score":-0.1987859572355564},{"text":"I had the after hours support team helping me.","start":13.5199995,"end":16.765,"sentiment":"neutral","sentiment_score":-0.12682299315929413}],"sentiment":"neutral","sentiment_score":-0.13992051060001057,"num_words":30,"start":7.3599997,"end":16.765},{"sentences":[{"text":"But this morning, it is incredibly slow.","start":16.904999,"end":19.545,"sentiment":"negative","sentiment_score":-0.6474969642502921},{"text":"I've just have to leave in a very important meeting because it was just lagging so much.","start":19.545,"end":25.165,"sentiment":"negative","sentiment_score":-0.6256725227131563},{"text":"Could I get someone to have a look at it as soon as possible, please?","start":25.785,"end":28.56,"sentiment":"neutral","sentiment_score":-0.13342914531628292},{"text":"It's really impacting my my work today.","start":28.56,"end":30.98,"sentiment":"negative","sentiment_score":-0.7031243188040597},{"text":"Sure.","start":36.879997,"end":37.28,"sentiment":"neutral","sentiment_score":0.003272050991654396}],"sentiment":"negative","sentiment_score":-0.4699775956650364,"num_words":47,"start":16.904999,"end":37.28},{"sentences":[{"text":"It's Chantal Martin.","start":37.28,"end":38.579998,"sentiment":"neutral","sentiment_score":0.0019423199507097404},{"text":"No.","start":49.114998,"end":49.355,"sentiment":"negative","sentiment_score":-0.40638789534568787},{"text":"I lost Internet last night, and then the after hours person at Airtel helped me redo 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it?","start":99.604996,"end":103.145,"sentiment":"negative","sentiment_score":-0.5522403802190509},{"text":"Yeah.","start":118.755,"end":118.995,"sentiment":"neutral","sentiment_score":-0.24534155428409576},{"text":"That's very concerning for me, considering I gave my personal details and whatnot.","start":118.995,"end":126.055,"sentiment":"negative","sentiment_score":-0.34368419417968166},{"text":"Yeah.","start":139.86,"end":140.26,"sentiment":"neutral","sentiment_score":0.034544698894023895}],"sentiment":"negative","sentiment_score":-0.4191245580924318,"num_words":47,"start":78.165,"end":140.26},{"sentences":[{"text":"So they did a reboot, but they went on to the website where you put the IP address on, and he pressed the button called modify.","start":140.26,"end":149.74501,"sentiment":"neutral","sentiment_score":-0.015164866685294189},{"text":"And and yeah.","start":152.045,"end":153.82501,"sentiment":"neutral","sentiment_score":-0.18957717219988504},{"text":"I don't know exactly what it is called that he did, But I just know today, even though it's saying I have four bars of Internet, it's incredibly slow.","start":154.045,"end":163.93001,"sentiment":"negative","sentiment_score":-0.3999665138022653},{"text":"What what's that?","start":175.60501,"end":176.565,"sentiment":"neutral","sentiment_score":-0.034755593786636986},{"text":"Sorry.","start":176.565,"end":177.065,"sentiment":"neutral","sentiment_score":-0.11191704869270323}],"sentiment":"neutral","sentiment_score":-0.2061004964634776,"num_words":62,"start":140.26,"end":177.065},{"sentences":[{"text":"Yeah.","start":181.125,"end":181.445,"sentiment":"neutral","sentiment_score":-0.021205339580774307},{"text":"I'm him.","start":181.445,"end":182.18501,"sentiment":"neutral","sentiment_score":-0.019221147056668997},{"text":"For twenty minutes.","start":206.08499,"end":207.22499,"sentiment":"neutral","sentiment_score":0.001664949581027031},{"text":"Yeah.","start":214.51,"end":214.75,"sentiment":"neutral","sentiment_score":0.06018109247088432},{"text":"I did.","start":214.75,"end":215.39,"sentiment":"neutral","sentiment_score":0.06317418441176414}],"sentiment":"neutral","sentiment_score":0.01465296403815349,"num_words":9,"start":181.125,"end":215.39},{"sentences":[{"text":"Yes.","start":215.39,"end":215.89,"sentiment":"neutral","sentiment_score":0.03349032998085022},{"text":"I just need to tow my stuff.","start":222.38501,"end":224.30501,"sentiment":"neutral","sentiment_score":-0.13486502532448089},{"text":"One second.","start":224.30501,"end":225.125,"sentiment":"neutral","sentiment_score":-0.03556075505912304},{"text":"Can you could you send it to my work email, please?","start":266.325,"end":269.63,"sentiment":"neutral","sentiment_score":0.05161627619103952},{"text":"It's Shantel, s h a n t e l, m as in Mary.","start":275.37,"end":284.295,"sentiment":"neutral","sentiment_score":0.0038954335211131433}],"sentiment":"neutral","sentiment_score":-0.0106843142215546,"num_words":34,"start":215.39,"end":284.295},{"sentences":[{"text":"Yep.","start":287.075,"end":287.575,"sentiment":"neutral","sentiment_score":0.02062972262501717},{"text":"@buckner,buck n e r.","start":288.275,"end":295.095,"sentiment":"neutral","sentiment_score":0.006609120639041066},{"text":"Yeah.","start":297.78,"end":298.28,"sentiment":"neutral","sentiment_score":0.017549194395542145},{"text":"Buckner.","start":298.74,"end":299.24,"sentiment":"neutral","sentiment_score":0.014754904434084892},{"text":"So b for Bob, u for umbrella, c for Charlie, k for kite, n for Nelly, e for egg, r for Robert dot com dot a u.","start":299.30002,"end":309.905,"sentiment":"neutral","sentiment_score":0.018478379170927737}],"sentiment":"neutral","sentiment_score":0.017008427694878158,"num_words":34,"start":287.075,"end":309.905},{"sentences":[{"text":"Mhmm.","start":320.18,"end":320.68,"sentiment":"neutral","sentiment_score":0.02568339556455612},{"text":"Okay.","start":343.45502,"end":343.95502,"sentiment":"neutral","sentiment_score":-0.004434436559677124},{"text":"So turn off at the wall.","start":344.015,"end":345.95502,"sentiment":"neutral","sentiment_score":-0.02057356449464957},{"text":"Is the router the one that I brought from you?","start":350.80002,"end":353.54,"sentiment":"neutral","sentiment_score":-0.010606679925695061},{"text":"Not the one on the wall.","start":353.6,"end":354.72,"sentiment":"neutral","sentiment_score":-0.04058406470964352}],"sentiment":"neutral","sentiment_score":-0.018823483978242923,"num_words":24,"start":320.18,"end":354.72},{"sentences":[{"text":"Not the yeah.","start":354.72,"end":356.1,"sentiment":"neutral","sentiment_score":-0.09407175083955129},{"text":"Okay.","start":356.16,"end":356.66,"sentiment":"neutral","sentiment_score":-0.08090847730636597},{"text":"Alright.","start":357.44,"end":357.76,"sentiment":"neutral","sentiment_score":-0.0916166603565216},{"text":"I'll have to do that.","start":357.76,"end":359.06003,"sentiment":"neutral","sentiment_score":-0.1643289029598236},{"text":"I'll lose all connectivity because I don't get any I don't get any reception without in an apartment, I don't get reception without Internet.","start":359.92,"end":369.015,"sentiment":"negative","sentiment_score":-0.5620582513511181}],"sentiment":"negative","sentiment_score":-0.4342877334531616,"num_words":34,"start":354.72,"end":369.015},{"sentences":[{"text":"Okay.","start":385.38,"end":385.69998,"sentiment":"neutral","sentiment_score":0.10395722091197968},{"text":"No worries.","start":385.69998,"end":386.44,"sentiment":"neutral","sentiment_score":0.13091541826725006},{"text":"Okay.","start":389.46,"end":389.78,"sentiment":"neutral","sentiment_score":0.21896147727966309},{"text":"Bye.","start":389.78,"end":390.28,"sentiment":"neutral","sentiment_score":-0.09502606093883514}],"sentiment":"neutral","sentiment_score":0.09794469475746155,"num_words":5,"start":385.38,"end":390.28}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. How are you? I'm just ringing up. I had some issues last night with my Internet, and it's connected now. I had the after hours support\n\nChannel 0: Mhmm.\n\nChannel 1: team helping me. But this morning, it is incredibly slow. I've just have to leave in a very important meeting because it was just lagging so much. Could\n\nChannel 0: Mhmm.\n\nChannel 1: I get someone to have a look at it as soon as possible, please? It's really impacting my my work today.\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check the account?\n\nChannel 1: Sure. It's Chantal Martin.\n\nChannel 0: Mhmm. So since yesterday, your Internet is low or your has no Internet at all?\n\nChannel 1: No. I lost Internet last night, and then the after\n\nChannel 0: Mhmm.\n\nChannel 1: hours person at Airtel helped me redo it. But then\n\nChannel 0: Mhmm.\n\nChannel 1: today, I have Internet, but it's extremely slow that I can't even join a meeting without it lagging.\n\nChannel 0: Okay. May I know what what did you do last night? Have you done, like, a power cycle or reboot?\n\nChannel 1: Should there be notes on my file? Or\n\nChannel 0: Actually, upon checking, the representative yesterday did not note what what have you done with the account.\n\nChannel 1: It's a bit weird though because I've given him, you know, personal details and things like that. My date of birth and stuff is kind of a security breach, isn't it?\n\nChannel 0: I I think he just forgot the record. Your concern yesterday.\n\nChannel 1: Yeah. That's very concerning\n\nChannel 0: Yeah.\n\nChannel 1: for me,\n\nChannel 0: Mhmm.\n\nChannel 1: considering I gave my personal details and whatnot.\n\nChannel 0: Yeah. But, actually, upon checking your account right now, it's up and running. There seems to be no issue. But have you done a reboot, the router, yesterday?\n\nChannel 1: Yeah. So they did a reboot, but they went on to the website where you put the IP address on, and he pressed the button called modify.\n\nChannel 0: Mhmm.\n\nChannel 1: And and yeah. I don't know exactly what it is called that he did, But I just know today, even though it's saying I have four bars of Internet, it's incredibly slow.\n\nChannel 0: Okay. So can we do, like, a full power cycle right now on the router?\n\nChannel 1: What what's\n\nChannel 0: Yes,\n\nChannel 1: that?\n\nChannel 0: sir.\n\nChannel 1: Sorry.\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yeah. I'm him.\n\nChannel 0: Mhmm. Yeah. Can we do a full power cycle on the router? Because this sometimes often clears out any lingering connectivity issue. So let's turn off the router, but this time, keep it turned off for twenty minutes.\n\nAnd after that, plug it back in and check your Internet connection.\n\nChannel 1: For twenty minutes.\n\nChannel 0: Yeah. Because I think I think you spoke with Dom yesterday.\n\nChannel 1: Yeah. I did. Yes.\n\nChannel 0: You know? Mhmm.\n\nChannel 1: I just need to tow my stuff. One second.\n\nChannel 0: Yeah. Sure. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issues needed. So I'm going to send you an email also running a speed test to if the issue is still there after the power full power cycle\n\nChannel 1: Can you\n\nChannel 0: of the router.\n\nChannel 1: could you send it to my work email, please?\n\nChannel 0: Okay. Sure. Can I get your work email, please?\n\nChannel 1: It's Shantel, s h\n\nChannel 0: Mhmm.\n\nChannel 1: a n t e l,\n\nChannel 0: Mhmm.\n\nChannel 1: m as in Mary.\n\nChannel 0: M for Mary. Mhmm.\n\nChannel 1: Yep. @buckner,buck\n\nChannel 0: B u c k. Mhmm.\n\nChannel 1: n e r.\n\nChannel 0: N e r.\n\nChannel 1: Yeah. Buckner.\n\nChannel 0: Mhmm.\n\nChannel 1: So b for Bob, u for umbrella, c for Charlie, k for kite, n for Nelly, e for egg, r for Robert\n\nChannel 0: Mhmm.\n\nChannel 1: dot com dot a u.\n\nChannel 0: Yeah. Dot com dot a u. Okay. So after the\n\nChannel 1: Mhmm.\n\nChannel 0: power cycle, if the issue is still there, I'll email you the instruction on how to run a speed test, then kindly send us the result. Then once I receive the result, I'll forward it to the network team for them to further investigate the issue if ever the issue persists after the power cycle thing.\n\nChannel 1: Okay. So turn off\n\nChannel 0: Mhmm.\n\nChannel 1: at the wall.\n\nChannel 0: Yeah. Or just turn off the router.\n\nChannel 1: Is the router\n\nChannel 0: Mhmm.\n\nChannel 1: the one that I brought from you? Not the one\n\nChannel 0: Yeah.\n\nChannel 1: on the\n\nChannel 0: That's\n\nChannel 1: wall.\n\nChannel 0: correct.\n\nChannel 1: Not the\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Okay. Alright. I'll have to do that.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll lose all connectivity because I don't get any I don't get any reception without in an apartment, I don't get reception without Internet.\n\nChannel 0: Mhmm. Okay. Then I'll email you shortly on how to run a speed test then if ever the issue is still there after the power cycle. Just response to the email so that we can escalate the issue.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Okay. Thank you. Bye for now, Chantal.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.08851417899131775},{"text":"Good morning.","start":1.8399999,"end":2.48,"sentiment":"neutral","sentiment_score":0.2872224748134613},{"text":"This is Maureen from Airtel tech support.","start":2.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.24256203855787004},{"text":"How can I assist you today?","start":5.2,"end":6.66,"sentiment":"neutral","sentiment_score":0.2522368902961413}],"sentiment":"neutral","sentiment_score":0.24214467126876116,"channel":0,"num_words":16,"start":1.4399999,"end":6.66},{"sentences":[{"text":"Hi.","start":7.3599997,"end":7.6,"sentiment":"neutral","sentiment_score":0.07059509307146072},{"text":"How are you?","start":7.6,"end":8.16,"sentiment":"neutral","sentiment_score":0.060561890403429665},{"text":"I'm just ringing up.","start":8.16,"end":9.2,"sentiment":"neutral","sentiment_score":-0.18106792494654655},{"text":"I had some issues last night with my Internet, and it's connected now.","start":9.2,"end":13.46,"sentiment":"neutral","sentiment_score":-0.1987859572355564},{"text":"I had the after hours support","start":13.5199995,"end":15.705,"sentiment":"neutral","sentiment_score":-0.14804981648921967}],"sentiment":"neutral","sentiment_score":-0.14609286216674028,"channel":1,"num_words":27,"start":7.3599997,"end":15.705},{"sentences":[{"text":"Mhmm.","start":15.5199995,"end":15.975,"sentiment":"neutral","sentiment_score":-0.14734269678592682}],"sentiment":"neutral","sentiment_score":-0.14734269678592682,"channel":0,"num_words":1,"start":15.5199995,"end":15.975},{"sentences":[{"text":"team helping me.","start":15.705,"end":16.765,"sentiment":"neutral","sentiment_score":-0.08436934649944305},{"text":"But this morning, it is incredibly slow.","start":16.904999,"end":19.545,"sentiment":"negative","sentiment_score":-0.6474969642502921},{"text":"I've just have to leave in a very important meeting because it was just lagging so much.","start":19.545,"end":25.165,"sentiment":"negative","sentiment_score":-0.6256725227131563},{"text":"Could","start":25.785,"end":26.025,"sentiment":"neutral","sentiment_score":-0.15868569910526276}],"sentiment":"negative","sentiment_score":-0.5564537633742604,"channel":1,"num_words":28,"start":15.705,"end":26.025},{"sentences":[{"text":"Mhmm.","start":25.975,"end":26.475,"sentiment":"neutral","sentiment_score":-0.11836495995521544}],"sentiment":"neutral","sentiment_score":-0.11836495995521544,"channel":0,"num_words":1,"start":25.975,"end":26.475},{"sentences":[{"text":"I get someone to have a look at it as soon as possible, please?","start":26.025,"end":28.56,"sentiment":"neutral","sentiment_score":-0.1316251057599272},{"text":"It's really impacting my my work today.","start":28.56,"end":30.98,"sentiment":"negative","sentiment_score":-0.7031243188040597}],"sentiment":"neutral","sentiment_score":-0.3221248434413047,"channel":1,"num_words":21,"start":26.025,"end":30.98},{"sentences":[{"text":"Okay.","start":32.19,"end":32.69,"sentiment":"neutral","sentiment_score":-0.13397181034088135},{"text":"I see.","start":32.829998,"end":33.489998,"sentiment":"neutral","sentiment_score":-0.06024425849318504},{"text":"May I know your full name, please, for me to check the account?","start":33.629997,"end":36.37,"sentiment":"neutral","sentiment_score":-0.021453908214775417}],"sentiment":"neutral","sentiment_score":-0.03333507088245824,"channel":0,"num_words":16,"start":32.19,"end":36.37},{"sentences":[{"text":"Sure.","start":36.879997,"end":37.28,"sentiment":"neutral","sentiment_score":0.003272050991654396},{"text":"It's Chantal 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then","start":55.79,"end":56.43,"sentiment":"neutral","sentiment_score":-0.28896956145763397}],"sentiment":"neutral","sentiment_score":-0.2706499770283699,"channel":1,"num_words":10,"start":51.914997,"end":56.43},{"sentences":[{"text":"Mhmm.","start":55.985,"end":56.485,"sentiment":"neutral","sentiment_score":-0.29986557364463806}],"sentiment":"neutral","sentiment_score":-0.29986557364463806,"channel":0,"num_words":1,"start":55.985,"end":56.485},{"sentences":[{"text":"today, I have Internet, but it's extremely slow that I can't even join a meeting without it lagging.","start":56.43,"end":62.45,"sentiment":"negative","sentiment_score":-0.515539911058214}],"sentiment":"negative","sentiment_score":-0.515539911058214,"channel":1,"num_words":18,"start":56.43,"end":62.45},{"sentences":[{"text":"Okay.","start":63.989998,"end":64.49,"sentiment":"neutral","sentiment_score":-0.11837047338485718},{"text":"May I know what what did you do last 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yesterday.","start":113.19,"end":115.53,"sentiment":"negative","sentiment_score":-0.43188467621803284}],"sentiment":"negative","sentiment_score":-0.44772225618362427,"channel":0,"num_words":11,"start":107.315,"end":115.53},{"sentences":[{"text":"Yeah.","start":118.755,"end":118.995,"sentiment":"neutral","sentiment_score":-0.24534155428409576},{"text":"That's very concerning","start":118.995,"end":120.295,"sentiment":"negative","sentiment_score":-0.49972038467725116}],"sentiment":"negative","sentiment_score":-0.4361256770789623,"channel":1,"num_words":4,"start":118.755,"end":120.295},{"sentences":[{"text":"Yeah.","start":119.990005,"end":120.490005,"sentiment":"neutral","sentiment_score":-0.2880878746509552}],"sentiment":"neutral","sentiment_score":-0.2880878746509552,"channel":0,"num_words":1,"start":119.990005,"end":120.490005},{"sentences":[{"text":"for me,","start":120.354996,"end":120.935,"sentiment":"negative","sentiment_score":-0.34054258465766907}],"sentiment":"negative","sentiment_score":-0.34054258465766907,"channel":1,"num_words":2,"start":120.354996,"end":120.935},{"sentences":[{"text":"Mhmm.","start":123.11,"end":123.61,"sentiment":"neutral","sentiment_score":-0.22889289259910583}],"sentiment":"neutral","sentiment_score":-0.22889289259910583,"channel":0,"num_words":1,"start":123.11,"end":123.61},{"sentences":[{"text":"considering I gave my personal details and whatnot.","start":123.155,"end":126.055,"sentiment":"neutral","sentiment_score":-0.2859560251235962}],"sentiment":"neutral","sentiment_score":-0.2859560251235962,"channel":1,"num_words":8,"start":123.155,"end":126.055},{"sentences":[{"text":"Yeah.","start":127.285,"end":127.525,"sentiment":"neutral","sentiment_score":-0.1499537229537964},{"text":"But, actually, upon checking your account right now, it's up and 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The representative asks for the customer's information and suggests a power cycle on the router to fix the issue. The representative also sends an email with instructions on how to run a speed test and escalate the issue if it persists."},"intents":{"segments":[{"text":"I'm just ringing up. I had some issues last night with my Internet, and it's connected now.","start_word":20,"end_word":36,"intents":[{"intent":"Report internet problem","confidence_score":0.0021730077}]},{"text":"So after the Mhmm. power cycle, if the issue is still there, I'll email you the instruction on how to run a speed test, then kindly send us the result. Then once I receive the result, I'll forward it to the network team for them to further investigate the issue if ever the issue persists after the power cycle thing. Okay.","start_word":630,"end_word":690,"intents":[{"intent":"Send message","confidence_score":0.034329988},{"intent":"Email instructions","confidence_score":0.076146},{"intent":"Send result","confidence_score":0.021045865},{"intent":"Email instructions","confidence_score":0.06458454}]},{"text":"Not the one Yeah.","start_word":716,"end_word":719,"intents":[{"intent":"Express confusion","confidence_score":0.0016620063}]},{"text":"Then I'll email you shortly on how to run a speed test then if ever the issue is still there after the power cycle. Just response to the email so that we can escalate the issue. Okay. No worries.","start_word":763,"end_word":801,"intents":[{"intent":"Escalate issue","confidence_score":0.48519692}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hi. How are you? I'm just ringing up. I had some issues last night with my Internet, and it's connected now. I had the after hours support Mhmm. team helping me.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":-0.012813390232622623},{"text":"But this morning, it is incredibly slow. I've just have to leave in a very important meeting because it was just lagging so much.","start_word":47,"end_word":70,"sentiment":"negative","sentiment_score":-0.643462598323822},{"text":"Could Mhmm. I get someone to have a look at it as soon as possible, please?","start_word":71,"end_word":86,"sentiment":"neutral","sentiment_score":-0.12978997826576233},{"text":"It's really impacting my my work today.","start_word":87,"end_word":93,"sentiment":"negative","sentiment_score":-0.6938642859458923},{"text":"Okay. I see. May I know your full name, please, for me to check the account? Sure. It's Chantal Martin. Mhmm. So since yesterday, your Internet is low or your has no Internet at all?","start_word":94,"end_word":128,"sentiment":"neutral","sentiment_score":-0.07255777716636658},{"text":"No.","start_word":129,"end_word":129,"sentiment":"negative","sentiment_score":-0.40638789534568787},{"text":"I lost Internet last night, and then the after Mhmm. hours person at Airtel helped me redo it. But then Mhmm.","start_word":130,"end_word":150,"sentiment":"neutral","sentiment_score":-0.3000502586364746},{"text":"today, I have Internet, but it's extremely slow that I can't even join a meeting without it lagging.","start_word":151,"end_word":168,"sentiment":"negative","sentiment_score":-0.5239672660827637},{"text":"Okay. May I know what what did you do last night? Have you done, like, a power cycle or reboot? Should there be notes on my file?","start_word":169,"end_word":195,"sentiment":"neutral","sentiment_score":-0.0553237646818161},{"text":"Or Actually, upon checking, the representative yesterday did not note what what have you done with the account. It's a bit weird though because I've given him, you know, personal details and things like that. My date of birth and stuff is kind of a security breach, isn't it? I I think he just forgot the record. Your concern yesterday.","start_word":196,"end_word":255,"sentiment":"negative","sentiment_score":-0.4372049868106842},{"text":"Yeah.","start_word":256,"end_word":256,"sentiment":"neutral","sentiment_score":-0.24534155428409576},{"text":"That's very concerning Yeah.","start_word":257,"end_word":260,"sentiment":"negative","sentiment_score":-0.42989110946655273},{"text":"for me, Mhmm. considering I gave my personal details and whatnot. Yeah. But, actually, upon checking your account right now, it's up and running. There seems to be no issue. But have you done a reboot, the router, yesterday? Yeah. So they did a reboot, but they went on to the website where you put the IP address on, and he pressed the button called modify. Mhmm. And and yeah.","start_word":261,"end_word":330,"sentiment":"neutral","sentiment_score":0.01335728338786534},{"text":"I don't know exactly what it is called that he did, But I just know today, even though it's saying I have four bars of Internet, it's incredibly slow.","start_word":331,"end_word":359,"sentiment":"negative","sentiment_score":-0.4186004996299744},{"text":"Okay. So can we do, like, a full power cycle right now on the router? What what's Yes, that? sir. Sorry. Hello? Can you hear me? Yeah. I'm him. Mhmm. Yeah. Can we do a full power cycle on the router? Because this sometimes often clears out any lingering connectivity issue. So let's turn off the router, but this time, keep it turned off for twenty minutes. And after that, plug it back in and check your Internet connection. For twenty minutes. Yeah. Because I think I think you spoke with Dom yesterday. Yeah. I did. Yes. You know? Mhmm. I just need to tow my stuff. One second. Yeah. Sure. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issues needed. So I'm going to send you an email also running a speed test to if the issue is still there after the power full power cycle Can you of the router. could you send it to my work email, please? Okay. Sure. Can I get your work email, please? It's Shantel, s h Mhmm. a n t e l, Mhmm. m as in Mary. M for Mary. Mhmm. Yep. @buckner,buck B u c k. Mhmm. n e r. N e r. Yeah. Buckner. Mhmm. So b for Bob, u for umbrella, c for Charlie, k for kite, n for Nelly, e for egg, r for Robert Mhmm. dot com dot a u. Yeah. Dot com dot a u. Okay. So after the Mhmm. power cycle, if the issue is still there, I'll email you the instruction on how to run a speed test, then kindly send us the result. Then once I receive the result, I'll forward it to the network team for them to further investigate the issue if ever the issue persists after the power cycle thing. Okay. So turn off Mhmm. at the wall. Yeah. Or just turn off the router. Is the router Mhmm. the one that I brought from you? Not the one Yeah. on the That's wall. correct. Not the Mhmm. yeah. Okay. Alright. I'll have to do that. Mhmm.","start_word":360,"end_word":736,"sentiment":"neutral","sentiment_score":0.002926540355054805},{"text":"I'll lose all connectivity because I don't get any I don't get any reception without in an apartment, I don't get reception without Internet.","start_word":737,"end_word":760,"sentiment":"negative","sentiment_score":-0.5613733530044556},{"text":"Mhmm. Okay. Then I'll email you shortly on how to run a speed test then if ever the issue is still there after the power cycle. Just response to the email so that we can escalate the issue. Okay. No worries. Okay.","start_word":761,"end_word":802,"sentiment":"neutral","sentiment_score":-0.020946912467479702},{"text":"Okay. Thank you. Bye for now, Chantal.","start_word":803,"end_word":809,"sentiment":"positive","sentiment_score":0.4812832474708557},{"text":"Okay. Bye.","start_word":810,"end_word":811,"sentiment":"neutral","sentiment_score":0.19768284261226657}],"average":{"sentiment":"neutral","sentiment_score":-0.10822638413661106}}}}