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I'm okay, mate. But are you trying to sell me something? If so, what is it? Don't just jump on me into manage service requesting.\n\nYou can request what you like, but I'll send it to me, man. Yeah. I know. I know. It's just it's very unclear what you guys are doing.\n\nSo to be honest, probably wanna close the ticket now, mate, because I don't really know, and I don't really care. I'm a bit busy, mate. Alright. Thank you very much, sir. 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Good afternoon. Philip, it's Ronald from\n\nChannel 1: Hello?\n\nChannel 0: Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm okay, mate. But are you trying to sell me something? If so, what is it?\n\nChannel 0: Sir, this is regarding the introductory meeting that we're requesting for a managed service provider.\n\nChannel 1: Don't just jump on me into manage service requesting. You can request what you like, but I'll send\n\nChannel 0: Mhmm.\n\nChannel 1: it to me,\n\nChannel 0: Yep. If you\n\nChannel 1: man.\n\nChannel 0: can remember, Philip, I was able to touch base with you last February regarding\n\nChannel 1: Yeah.\n\nChannel 0: this.\n\nChannel 1: I know. I know. It's just it's very unclear what you guys are doing. So to be honest, probably wanna close the ticket now, mate, because I don't really know, and I don't really care. I'm a bit busy, mate.\n\nAlright.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you very much, sir. Take care. 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mate.","start":45.376877,"end":46.336876,"sentiment":"negative","sentiment_score":-0.4599615097045898}],"sentiment":"negative","sentiment_score":-0.3949632175266743,"channel":1,"num_words":40,"start":36.690002,"end":46.336876},{"sentences":[{"text":"Alright.","start":46.336876,"end":46.656876,"sentiment":"neutral","sentiment_score":-0.011189978569746016}],"sentiment":"neutral","sentiment_score":-0.011189978569746016,"channel":1,"num_words":1,"start":46.336876,"end":46.656876},{"sentences":[{"text":"Mhmm.","start":46.436935,"end":46.936935,"sentiment":"neutral","sentiment_score":0.04488352686166763}],"sentiment":"neutral","sentiment_score":0.04488352686166763,"channel":0,"num_words":1,"start":46.436935,"end":46.936935},{"sentences":[{"text":"Thank you very much, sir.","start":46.656876,"end":48.116875,"sentiment":"positive","sentiment_score":0.5089637517929078},{"text":"Take care.","start":48.176876,"end":48.736877,"sentiment":"positive","sentiment_score":0.3692469149827957},{"text":"Bye.","start":48.736877,"end":49.236877,"sentiment":"neutral","sentiment_score":0.0924963876605034}],"sentiment":"positive","sentiment_score":0.4219761220738292,"channel":1,"num_words":8,"start":46.656876,"end":49.236877}]},"summary":{"result":"success","short":"The IT representative, Ronald, calls the customer, Philip, to discuss a managed service provider meeting. Philip is unsure of what the service provider is doing and is too busy to discuss it further. Ronald offers to close the ticket and send more information."},"intents":{"segments":[{"text":"Sir, this is regarding the introductory meeting that we're requesting for a managed service provider.","start_word":32,"end_word":46,"intents":[{"intent":"Request service provider","confidence_score":0.402138},{"intent":"Request managed service provider","confidence_score":0.0008627745},{"intent":"Request a service provider","confidence_score":0.007700527}]},{"text":"So to be honest, probably wanna close the ticket now, mate, because I don't really know, and I don't really care. I'm a bit busy, mate. Alright.","start_word":103,"end_word":129,"intents":[{"intent":"Close ticket","confidence_score":0.26986426}]}]},"sentiments":{"segments":[{"text":"Yeah. Good afternoon. Philip, it's Ronald from Hello? Cloud Solution IT. How are you doing today? I'm okay, mate. But are you trying to sell me something? If so, what is it? Sir, this is regarding the introductory meeting that we're requesting for a managed service provider. Don't just jump on me into manage service requesting. You can request what you like, but I'll send Mhmm. it to me, Yep. If you man. can remember, Philip, I was able to touch base with you last February regarding Yeah. this. I know. I know.","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":-0.03876648098230362},{"text":"It's just it's very unclear what you guys are doing. So to be honest, probably wanna close the ticket now, mate, because I don't really know, and I don't really care. I'm a bit busy, mate.","start_word":93,"end_word":128,"sentiment":"negative","sentiment_score":-0.41305652260780334},{"text":"Alright. Mhmm.","start_word":129,"end_word":130,"sentiment":"neutral","sentiment_score":0.020852025598287582},{"text":"Thank you very much, sir. Take care.","start_word":131,"end_word":137,"sentiment":"positive","sentiment_score":0.4713224172592163},{"text":"Bye.","start_word":138,"end_word":138,"sentiment":"neutral","sentiment_score":0.1247292384505272}],"average":{"sentiment":"neutral","sentiment_score":-0.10909069025958026}}}}