{"metadata":{"transaction_key":"deprecated","request_id":"019ece63-484f-7af3-bfc2-a1b9ba02a293","sha256":"1c53613e5d16b175ac4abd2a218a3e2bc252f6fc7232195e494de5b2459e4a24","created":"2026-06-16T03:04:35.902Z","duration":238.60794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":692,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":768,"output_tokens":770},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":768,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today? Okay. Yeah. I'm listening. Yeah. We no longer have a physical office since after pandemic. We do have before pandemic. However, after pandemic, we no longer have any physical office. We only have our provisioning team headquarters and engineering headquarters. And if I may ask, how may I assist you while you are looking for the office at Airtel? Mhmm. Oh, I'm sorry to hear about that. But just to confirm, are you referring to your Indian phone number? Air oh, I see. I got it. Please be advised you have reached a wrong phone number. This is Airtel Australia, and we only cater Australian phone number. About your Indian SIM card or phone number, you still not to contact your local network, which is Airtel India. It just so happened we are having the same name, Airtel, but we are a separate entity. We're not affiliated. Yeah. You no. No. You don't need to go back to India. You just need to call your local network, which is Airtel India, not Airtel AU. Because we don't cater any other phone number asides with Australian phone number. This is Airtel AU. What we do is to provide Internet service and a mobile plan services in Australia. Yeah. Maybe Airtel India has a office in Australia, but we're not affiliate. Yeah. We're really getting those bunch of calls, but, yeah, we we're not affiliated. I'm sorry. Even though we would love to, we don't have any access to any other phone number aside with our Australian phone number. Yeah. Yeah. You may just search for any contact details. Yeah. That's right. Because this is Airtel Australia. Alright. Thank you. Have a good one. You're most welcome. Be safe. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.24,"end":0.39999998,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2498293370008469},{"word":"good","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.43282851576805115},{"word":"afternoon","start":0.71999997,"end":1.22,"confidence":0.9980469,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4158749282360077},{"word":"thank","start":1.28,"end":1.4399999,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6556127071380615},{"word":"you","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7044211030006409},{"word":"so","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7016685605049133},{"word":"much","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.692588746547699},{"word":"for","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6310343146324158},{"word":"calling","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6862235069274902},{"word":"your","start":2.56,"end":2.72,"confidence":0.86865234,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7333071231842041},{"word":"account","start":2.72,"end":3.22,"confidence":0.74853516,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7324929237365723},{"word":"how","start":3.28,"end":3.4399998,"confidence":0.9819336,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5759832859039307},{"word":"may","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6156335473060608},{"word":"i","start":3.6799998,"end":3.76,"confidence":0.9941406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6309018731117249},{"word":"help","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5574204921722412},{"word":"you","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.591184675693512},{"word":"today","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4650992453098297},{"word":"okay","start":14.96,"end":15.46,"confidence":0.828125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.001213032752275467},{"word":"yeah","start":16.125,"end":16.285,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006947153713554144},{"word":"i'm","start":16.285,"end":16.605,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.006352655123919249},{"word":"listening","start":16.605,"end":17.105,"confidence":1.0,"punctuated_word":"listening.","sentiment":"neutral","sentiment_score":0.008973083458840847},{"word":"yeah","start":40.975,"end":41.375,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03490374609827995},{"word":"we","start":41.375,"end":41.695,"confidence":0.9970703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0991911068558693},{"word":"no","start":41.695,"end":41.934998,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.11865346878767014},{"word":"longer","start":41.934998,"end":42.335,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.1653580665588379},{"word":"have","start":42.335,"end":42.655,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0736849308013916},{"word":"a","start":42.655,"end":42.815,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07295975089073181},{"word":"physical","start":42.815,"end":43.315,"confidence":1.0,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.1468917727470398},{"word":"office","start":43.454998,"end":43.954998,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.08989197015762329},{"word":"since","start":44.335,"end":44.815,"confidence":0.9633789,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.09800900518894196},{"word":"after","start":44.815,"end":45.215,"confidence":0.99121094,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06924517452716827},{"word":"pandemic","start":45.215,"end":45.715,"confidence":0.97509766,"punctuated_word":"pandemic.","sentiment":"neutral","sentiment_score":-0.07233475893735886},{"word":"we","start":46.015,"end":46.254997,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.05026601254940033},{"word":"do","start":46.254997,"end":46.495,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.011696722358465196},{"word":"have","start":46.495,"end":46.735,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.023715920746326447},{"word":"before","start":46.735,"end":47.135,"confidence":0.9921875,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.03141012787818909},{"word":"pandemic","start":47.135,"end":47.635,"confidence":0.9923503,"punctuated_word":"pandemic.","sentiment":"neutral","sentiment_score":-0.03585535287857056},{"word":"however","start":48.175,"end":48.675,"confidence":0.99902344,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.02603718265891075},{"word":"after","start":48.735,"end":49.235,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.07149514555931091},{"word":"pandemic","start":49.454998,"end":49.954998,"confidence":0.93326825,"punctuated_word":"pandemic,","sentiment":"neutral","sentiment_score":-0.04862075299024582},{"word":"we","start":50.015,"end":50.175,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.056147247552871704},{"word":"no","start":50.175,"end":50.335,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08797609061002731},{"word":"longer","start":50.335,"end":50.735,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.08511263132095337},{"word":"have","start":50.735,"end":51.055,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04921570420265198},{"word":"any","start":51.055,"end":51.375,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.045568909496068954},{"word":"physical","start":51.375,"end":51.875,"confidence":1.0,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.07344165444374084},{"word":"office","start":52.015,"end":52.515,"confidence":0.99560547,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.06184367835521698},{"word":"we","start":52.574997,"end":52.894997,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09226597845554352},{"word":"only","start":52.894997,"end":53.215,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.08086471259593964},{"word":"have","start":53.215,"end":53.614998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05143752694129944},{"word":"our","start":53.614998,"end":54.114998,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.05173361673951149},{"word":"provisioning","start":54.335,"end":54.835,"confidence":0.9616699,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":-0.01189333014190197},{"word":"team","start":55.215,"end":55.715,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.02556404285132885},{"word":"headquarters","start":56.260002,"end":56.760002,"confidence":0.9980469,"punctuated_word":"headquarters","sentiment":"neutral","sentiment_score":-0.013513006269931791},{"word":"and","start":56.98,"end":57.38,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.034586578607559204},{"word":"engineering","start":57.38,"end":57.88,"confidence":0.99902344,"punctuated_word":"engineering","sentiment":"neutral","sentiment_score":-0.019836166873574257},{"word":"headquarters","start":58.02,"end":58.52,"confidence":0.98535156,"punctuated_word":"headquarters.","sentiment":"neutral","sentiment_score":-0.03443387150764465},{"word":"and","start":58.9,"end":59.14,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.016831088811159134},{"word":"if","start":59.14,"end":59.3,"confidence":0.96777344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008044871501624584},{"word":"i","start":59.3,"end":59.46,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0015313029289245603},{"word":"may","start":59.46,"end":59.62,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.030405960977077484},{"word":"ask","start":59.62,"end":60.12,"confidence":0.9941406,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":0.04631643369793892},{"word":"how","start":60.34,"end":60.5,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.07619626820087433},{"word":"may","start":60.5,"end":60.66,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.07761861383914948},{"word":"i","start":60.66,"end":60.74,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09530649334192276},{"word":"assist","start":60.74,"end":61.14,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.096286803483963},{"word":"you","start":61.14,"end":61.46,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07986436784267426},{"word":"while","start":61.46,"end":61.7,"confidence":0.79248047,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.06930306553840637},{"word":"you","start":61.7,"end":61.86,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05175568163394928},{"word":"are","start":61.86,"end":62.260002,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.043144628405570984},{"word":"looking","start":62.260002,"end":62.66,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.024919036775827408},{"word":"for","start":62.66,"end":62.98,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015630554407835007},{"word":"the","start":62.98,"end":63.3,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02306918054819107},{"word":"office","start":63.3,"end":63.7,"confidence":0.9941406,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.015085479244589806},{"word":"at","start":63.7,"end":63.940002,"confidence":0.66308594,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0005246400833129883},{"word":"airtel","start":63.940002,"end":64.44,"confidence":0.99560547,"punctuated_word":"Airtel?","sentiment":"neutral","sentiment_score":0.0019637427758425474},{"word":"mhmm","start":69.555,"end":70.055,"confidence":0.9935303,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.2582055926322937},{"word":"oh","start":100.835,"end":101.075,"confidence":0.7548828,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08132533729076385},{"word":"i'm","start":101.075,"end":101.235,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10734184086322784},{"word":"sorry","start":101.235,"end":101.475,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.16242331266403198},{"word":"to","start":101.475,"end":101.634995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1129455268383026},{"word":"hear","start":101.634995,"end":101.795,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.10237087309360504},{"word":"about","start":101.795,"end":102.034996,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.13984698057174683},{"word":"that","start":102.034996,"end":102.274994,"confidence":0.89331055,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.13333925604820251},{"word":"but","start":102.274994,"end":102.435,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07056426256895065},{"word":"just","start":102.435,"end":102.595,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03960264474153519},{"word":"to","start":102.595,"end":102.835,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03113538958132267},{"word":"confirm","start":102.835,"end":103.335,"confidence":0.9926758,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":-0.04250283166766167},{"word":"are","start":103.395,"end":103.634995,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0441393107175827},{"word":"you","start":103.634995,"end":104.134995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04791785031557083},{"word":"referring","start":104.274994,"end":104.774994,"confidence":0.9970703,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":-0.05061646550893784},{"word":"to","start":104.835,"end":104.91499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06760631501674652},{"word":"your","start":104.91499,"end":105.41499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.060779571533203125},{"word":"indian","start":106.515,"end":106.91499,"confidence":0.6645508,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.12225372344255447},{"word":"phone","start":106.91499,"end":107.235,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.08595221489667892},{"word":"number","start":107.235,"end":107.735,"confidence":0.72216797,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.0724017471075058},{"word":"air","start":107.875,"end":108.195,"confidence":0.44750977,"punctuated_word":"Air","sentiment":"neutral","sentiment_score":-0.06583984941244125},{"word":"oh","start":108.595,"end":109.095,"confidence":0.9567871,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.09889131784439088},{"word":"i","start":111.24,"end":111.32,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.095940962433815},{"word":"see","start":111.32,"end":111.82,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.0936467945575714},{"word":"i","start":111.88,"end":111.96,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1248212531208992},{"word":"got","start":111.96,"end":112.12,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.11778147518634796},{"word":"it","start":112.12,"end":112.62,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.13266676664352417},{"word":"please","start":112.76,"end":113.08,"confidence":0.9116211,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.24038328230381012},{"word":"be","start":113.08,"end":113.32,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.21992483735084536},{"word":"advised","start":113.32,"end":113.64,"confidence":0.9951172,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":-0.29472824931144714},{"word":"you","start":113.64,"end":113.88,"confidence":0.7080078,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3726394474506378},{"word":"have","start":113.88,"end":114.12,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3815521001815796},{"word":"reached","start":114.12,"end":114.62,"confidence":0.9819336,"punctuated_word":"reached","sentiment":"negative","sentiment_score":-0.4116393923759461},{"word":"a","start":114.68,"end":114.76,"confidence":0.77734375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3525018095970154},{"word":"wrong","start":114.76,"end":115.0,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.3174248933792114},{"word":"phone","start":115.0,"end":115.24,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.34078875184059143},{"word":"number","start":115.24,"end":115.74,"confidence":0.99902344,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.32178178429603577},{"word":"this","start":115.8,"end":116.04,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.20985564589500427},{"word":"is","start":116.04,"end":116.44,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1843956559896469},{"word":"airtel","start":116.44,"end":116.94,"confidence":0.9996745,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.14616744220256803},{"word":"australia","start":117.0,"end":117.5,"confidence":0.98168945,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.19355225563049316},{"word":"and","start":118.2,"end":118.44,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16652899980545044},{"word":"we","start":118.44,"end":118.68,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.20106863975524905},{"word":"only","start":118.68,"end":119.0,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.22446538507938385},{"word":"cater","start":119.0,"end":119.5,"confidence":0.99902344,"punctuated_word":"cater","sentiment":"neutral","sentiment_score":-0.14585280418395996},{"word":"australian","start":119.72,"end":120.22,"confidence":1.0,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.18229049444198608},{"word":"phone","start":120.28,"end":120.52,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.16989392042160034},{"word":"number","start":120.52,"end":121.0,"confidence":0.9719238,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.1371331810951233},{"word":"about","start":121.0,"end":121.4,"confidence":0.8745117,"punctuated_word":"About","sentiment":"neutral","sentiment_score":-0.08658622950315475},{"word":"your","start":121.4,"end":121.9,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11447218060493468},{"word":"indian","start":122.2,"end":122.7,"confidence":0.95410156,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.13201971352100372},{"word":"sim","start":122.84,"end":123.08,"confidence":0.9902344,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.08090579509735107},{"word":"card","start":123.08,"end":123.479996,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.10644932091236116},{"word":"or","start":123.479996,"end":123.72,"confidence":0.9291992,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13256418704986572},{"word":"phone","start":123.72,"end":123.96,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1199822649359703},{"word":"number","start":123.96,"end":124.46,"confidence":0.99853516,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.1137487143278122},{"word":"you","start":124.655,"end":124.895,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14924520254135132},{"word":"still","start":124.895,"end":125.295,"confidence":0.5644531,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1487957388162613},{"word":"not","start":125.295,"end":125.695,"confidence":0.54248047,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15212123095989227},{"word":"to","start":126.09499,"end":126.255,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1683107167482376},{"word":"contact","start":126.255,"end":126.655,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.1884444355964661},{"word":"your","start":126.655,"end":126.975,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13433080911636353},{"word":"local","start":126.975,"end":127.454994,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.13534174859523773},{"word":"network","start":127.454994,"end":127.854996,"confidence":0.8833008,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.1488918960094452},{"word":"which","start":127.854996,"end":128.25499,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.09675458073616028},{"word":"is","start":128.25499,"end":128.575,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.095108300447464},{"word":"airtel","start":128.575,"end":129.055,"confidence":0.99902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.059033073484897614},{"word":"india","start":129.055,"end":129.555,"confidence":0.9814453,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.0896749272942543},{"word":"it","start":129.855,"end":130.015,"confidence":0.98535156,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.04640284553170204},{"word":"just","start":130.015,"end":130.25499,"confidence":0.9707031,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04214715212583542},{"word":"so","start":130.25499,"end":130.495,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.035136207938194275},{"word":"happened","start":130.495,"end":130.995,"confidence":0.7109375,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.02885750867426395},{"word":"we","start":131.055,"end":131.455,"confidence":0.67285156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02066379226744175},{"word":"are","start":131.455,"end":131.775,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.011856863275170326},{"word":"having","start":131.775,"end":132.175,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.010634832084178925},{"word":"the","start":132.175,"end":132.33499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015696803107857704},{"word":"same","start":132.33499,"end":132.495,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.0017827488481998444},{"word":"name","start":132.495,"end":132.89499,"confidence":0.8991699,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.02917630970478058},{"word":"airtel","start":132.89499,"end":133.39499,"confidence":0.9914551,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.020568855106830597},{"word":"but","start":133.935,"end":134.175,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.016782419756054878},{"word":"we","start":134.175,"end":134.33499,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03816423937678337},{"word":"are","start":134.33499,"end":134.495,"confidence":0.8588867,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04489188641309738},{"word":"a","start":134.495,"end":134.655,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04821381717920303},{"word":"separate","start":134.655,"end":135.135,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.04737859219312668},{"word":"entity","start":135.135,"end":135.635,"confidence":0.9885254,"punctuated_word":"entity.","sentiment":"neutral","sentiment_score":-0.04443152993917465},{"word":"we're","start":135.69499,"end":135.935,"confidence":0.98291016,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.05149407312273979},{"word":"not","start":135.935,"end":136.25499,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05461572110652923},{"word":"affiliated","start":136.25499,"end":136.75499,"confidence":0.99902344,"punctuated_word":"affiliated.","sentiment":"neutral","sentiment_score":-0.06684212386608124},{"word":"yeah","start":144.42,"end":144.74,"confidence":0.90478516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004779941402375698},{"word":"you","start":144.74,"end":144.9,"confidence":0.7163086,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.035303227603435516},{"word":"no","start":145.22,"end":145.38,"confidence":0.99121094,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.054902609437704086},{"word":"no","start":145.38,"end":145.62,"confidence":0.9995117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05001524090766907},{"word":"you","start":145.62,"end":145.94,"confidence":0.97314453,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03928495943546295},{"word":"don't","start":145.94,"end":146.18001,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.043446313589811325},{"word":"need","start":146.18001,"end":146.34,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04366344586014747},{"word":"to","start":146.34,"end":146.5,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.056648217141628265},{"word":"go","start":146.5,"end":146.58,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.05410716310143471},{"word":"back","start":146.58,"end":146.9,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05274706706404686},{"word":"to","start":146.9,"end":147.06,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07204406708478928},{"word":"india","start":147.06,"end":147.56,"confidence":0.98706055,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.07290443032979965},{"word":"you","start":147.78,"end":147.94,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.024118423461914062},{"word":"just","start":147.94,"end":148.26,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01659032329916954},{"word":"need","start":148.26,"end":148.58,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.041471339762210846},{"word":"to","start":148.58,"end":148.74,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.035950422286987305},{"word":"call","start":148.74,"end":149.06,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.025137754157185555},{"word":"your","start":149.06,"end":149.38,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.015016058459877968},{"word":"local","start":149.38,"end":149.88,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.004140034317970276},{"word":"network","start":149.94,"end":150.44,"confidence":0.8937988,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.01740947924554348},{"word":"which","start":150.5,"end":150.74,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.010733287781476974},{"word":"is","start":150.74,"end":151.24,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008748926222324371},{"word":"airtel","start":151.3,"end":151.78,"confidence":0.9983724,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0031599383801221848},{"word":"india","start":151.78,"end":152.28,"confidence":0.9567871,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.009727394208312036},{"word":"not","start":153.275,"end":153.75499,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.02290494740009308},{"word":"airtel","start":153.75499,"end":154.25499,"confidence":0.9967448,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.016966555267572403},{"word":"au","start":154.315,"end":154.815,"confidence":0.65563965,"punctuated_word":"AU.","sentiment":"neutral","sentiment_score":-0.02988092601299286},{"word":"because","start":156.39499,"end":156.715,"confidence":0.9453125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.02971210330724716},{"word":"we","start":156.715,"end":156.875,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01137806847691536},{"word":"don't","start":156.875,"end":157.375,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.02724224328994751},{"word":"cater","start":157.83499,"end":158.33499,"confidence":1.0,"punctuated_word":"cater","sentiment":"neutral","sentiment_score":-0.02528792805969715},{"word":"any","start":158.39499,"end":158.715,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.04578179493546486},{"word":"other","start":158.715,"end":159.19499,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.06423407793045044},{"word":"phone","start":159.19499,"end":159.515,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.059827834367752075},{"word":"number","start":159.515,"end":159.995,"confidence":0.9980469,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.062116943299770355},{"word":"asides","start":159.995,"end":160.39499,"confidence":0.82592773,"punctuated_word":"asides","sentiment":"neutral","sentiment_score":-0.04058907926082611},{"word":"with","start":160.39499,"end":160.875,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04126519337296486},{"word":"australian","start":160.875,"end":161.375,"confidence":0.97265625,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.037433527410030365},{"word":"phone","start":161.515,"end":161.75499,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.03614320605993271},{"word":"number","start":161.75499,"end":162.25499,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.02976652793586254},{"word":"this","start":162.875,"end":163.11499,"confidence":0.69189453,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0052119046449661255},{"word":"is","start":163.11499,"end":163.435,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01126539520919323},{"word":"airtel","start":163.435,"end":163.915,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.010220992378890514},{"word":"au","start":163.915,"end":164.415,"confidence":0.9885254,"punctuated_word":"AU.","sentiment":"neutral","sentiment_score":0.009147826582193376},{"word":"what","start":164.795,"end":164.955,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.02236432209610939},{"word":"we","start":164.955,"end":165.19499,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.020181337371468544},{"word":"do","start":165.19499,"end":165.355,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.014020491391420364},{"word":"is","start":165.355,"end":165.595,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02410704456269741},{"word":"to","start":165.595,"end":165.75499,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024385586380958557},{"word":"provide","start":165.75499,"end":166.25499,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.020149508491158485},{"word":"internet","start":166.39499,"end":166.89499,"confidence":0.9707031,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.013897612690925598},{"word":"service","start":166.955,"end":167.455,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.023328976705670357},{"word":"and","start":167.85,"end":167.97,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01973835937678814},{"word":"a","start":167.97,"end":168.09,"confidence":0.94628906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018100792542099953},{"word":"mobile","start":168.09,"end":168.57,"confidence":0.99316406,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.0205904021859169},{"word":"plan","start":168.57,"end":168.97,"confidence":0.97802734,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.03107556328177452},{"word":"services","start":168.97,"end":169.47,"confidence":0.99902344,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.0003801770508289337},{"word":"in","start":170.17,"end":170.33,"confidence":0.98535156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.004093462601304054},{"word":"australia","start":170.33,"end":170.83,"confidence":0.99902344,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.003967102617025375},{"word":"yeah","start":172.01,"end":172.51,"confidence":0.97924805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029210904613137245},{"word":"maybe","start":186.505,"end":187.005,"confidence":0.51660156,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.04580909013748169},{"word":"airtel","start":187.305,"end":187.785,"confidence":0.9983724,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.03103400580585003},{"word":"india","start":187.785,"end":188.285,"confidence":0.95947266,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.03626793995499611},{"word":"has","start":188.345,"end":188.845,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.03957844153046608},{"word":"a","start":189.065,"end":189.385,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030031895264983177},{"word":"office","start":189.385,"end":189.785,"confidence":0.9980469,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.034861911088228226},{"word":"in","start":189.785,"end":190.285,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.026528138667345047},{"word":"australia","start":191.385,"end":191.885,"confidence":0.98657227,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.02658688649535179},{"word":"but","start":191.945,"end":192.445,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.02344909869134426},{"word":"we're","start":192.665,"end":192.905,"confidence":0.9824219,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.03342384845018387},{"word":"not","start":192.905,"end":193.145,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.039765261113643646},{"word":"affiliate","start":193.145,"end":193.645,"confidence":0.8859863,"punctuated_word":"affiliate.","sentiment":"neutral","sentiment_score":-0.04003382474184036},{"word":"yeah","start":198.69,"end":199.01,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021024314686656},{"word":"we're","start":199.01,"end":199.51,"confidence":0.9758301,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.03135141730308533},{"word":"really","start":199.56999,"end":199.89,"confidence":0.9951172,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.023529089987277985},{"word":"getting","start":199.89,"end":200.39,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.024805311113595963},{"word":"those","start":200.45,"end":200.95,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.02818278782069683},{"word":"bunch","start":201.01,"end":201.33,"confidence":0.9980469,"punctuated_word":"bunch","sentiment":"neutral","sentiment_score":-0.045077547430992126},{"word":"of","start":201.33,"end":201.83,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03766005486249924},{"word":"calls","start":203.01,"end":203.51,"confidence":0.829834,"punctuated_word":"calls,","sentiment":"neutral","sentiment_score":-0.042047299444675446},{"word":"but","start":203.73,"end":204.20999,"confidence":0.8935547,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.04671504721045494},{"word":"yeah","start":204.20999,"end":204.70999,"confidence":0.9951172,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.0637098178267479},{"word":"we","start":205.09,"end":205.33,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07812104374170303},{"word":"we're","start":205.49,"end":205.73,"confidence":0.9838867,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.10454093664884569},{"word":"not","start":205.73,"end":206.05,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10858755558729172},{"word":"affiliated","start":206.05,"end":206.55,"confidence":0.95751953,"punctuated_word":"affiliated.","sentiment":"neutral","sentiment_score":-0.12784945964813232},{"word":"i'm","start":206.77,"end":207.01,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13437972962856293},{"word":"sorry","start":207.01,"end":207.51,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.13552039861679077},{"word":"even","start":207.66501,"end":207.90501,"confidence":0.99902344,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.11959843337535858},{"word":"though","start":207.90501,"end":208.065,"confidence":0.9970703,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.1086421236395836},{"word":"we","start":208.065,"end":208.30501,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0924164578318596},{"word":"would","start":208.30501,"end":208.46501,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.10974424332380296},{"word":"love","start":208.46501,"end":208.785,"confidence":1.0,"punctuated_word":"love","sentiment":"neutral","sentiment_score":-0.10199303925037384},{"word":"to","start":208.785,"end":209.10501,"confidence":0.9824219,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.08290658891201019},{"word":"we","start":209.10501,"end":209.345,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11785829067230225},{"word":"don't","start":209.345,"end":209.585,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09401436895132063},{"word":"have","start":209.585,"end":209.74501,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1063557043671608},{"word":"any","start":209.74501,"end":210.065,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.10621245950460434},{"word":"access","start":210.065,"end":210.46501,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.1233583465218544},{"word":"to","start":210.46501,"end":210.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11511198431253432},{"word":"any","start":210.625,"end":210.945,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.10515937954187392},{"word":"other","start":210.945,"end":211.345,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.11622566729784012},{"word":"phone","start":211.345,"end":211.585,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.08849441260099411},{"word":"number","start":211.585,"end":211.905,"confidence":0.9970703,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.06942896544933319},{"word":"aside","start":211.905,"end":212.30501,"confidence":0.37182617,"punctuated_word":"aside","sentiment":"neutral","sentiment_score":-0.08027315139770508},{"word":"with","start":212.30501,"end":212.54501,"confidence":0.8310547,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09367599338293076},{"word":"our","start":212.54501,"end":212.705,"confidence":0.546875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.08388280868530273},{"word":"australian","start":212.705,"end":213.205,"confidence":0.59228516,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.09129635244607924},{"word":"phone","start":213.265,"end":213.505,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.07611522078514099},{"word":"number","start":213.505,"end":214.005,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.07258348166942596},{"word":"yeah","start":216.625,"end":217.125,"confidence":0.95581055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008257543668150902},{"word":"yeah","start":219.74501,"end":220.145,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006284765899181366},{"word":"you","start":220.145,"end":220.30501,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.012468036264181135},{"word":"may","start":220.30501,"end":220.54501,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.01839485764503479},{"word":"just","start":220.54501,"end":221.04501,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013975238427519798},{"word":"search","start":221.425,"end":221.79,"confidence":0.9873047,"punctuated_word":"search","sentiment":"neutral","sentiment_score":-0.0260253194719553},{"word":"for","start":222.34999,"end":222.67,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.025611460208892822},{"word":"any","start":222.67,"end":222.98999,"confidence":0.9892578,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.025768334046006203},{"word":"contact","start":222.98999,"end":223.48999,"confidence":0.6713867,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.03634892404079437},{"word":"details","start":223.54999,"end":224.04999,"confidence":0.9797363,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.013301586732268332},{"word":"yeah","start":224.82999,"end":225.31,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.035178184509277344},{"word":"that's","start":225.31,"end":225.70999,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.061087459325790405},{"word":"right","start":225.70999,"end":226.18999,"confidence":0.94262695,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.0873030573129654},{"word":"because","start":226.18999,"end":226.59,"confidence":0.9790039,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.06882773339748383},{"word":"this","start":226.59,"end":226.82999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0691400021314621},{"word":"is","start":226.82999,"end":227.15,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0571497417986393},{"word":"airtel","start":227.15,"end":227.65,"confidence":0.9900716,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.05219682306051254},{"word":"australia","start":227.79,"end":228.29,"confidence":0.9951172,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.05446258932352066},{"word":"alright","start":230.98999,"end":231.46999,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.25149908661842346},{"word":"thank","start":231.46999,"end":231.70999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5219838619232178},{"word":"you","start":231.70999,"end":232.10999,"confidence":0.9785156,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4792487621307373},{"word":"have","start":232.10999,"end":232.34999,"confidence":0.9003906,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4589122235774994},{"word":"a","start":232.34999,"end":232.51,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.44941073656082153},{"word":"good","start":232.51,"end":232.75,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5723559856414795},{"word":"one","start":232.75,"end":233.25,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4434272050857544},{"word":"you're","start":233.39,"end":233.70999,"confidence":0.95043945,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3453199863433838},{"word":"most","start":233.70999,"end":234.03,"confidence":0.98535156,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.2724347710609436},{"word":"welcome","start":234.03,"end":234.51,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4418463110923767},{"word":"be","start":234.51,"end":234.75,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.36684876680374146},{"word":"safe","start":234.75,"end":235.23,"confidence":1.0,"punctuated_word":"safe.","sentiment":"neutral","sentiment_score":0.2946551442146301},{"word":"bye","start":235.23,"end":235.46999,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1951773166656494},{"word":"bye","start":235.46999,"end":235.96999,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1976434886455536}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your account. How may I help you today? Okay.\n\nYeah. I'm listening. Yeah. We no longer have a physical office since after pandemic. We do have before pandemic.\n\nHowever, after pandemic, we no longer have any physical office. We only have our provisioning team headquarters and engineering headquarters. And if I may ask, how may I assist you while you are looking for the office at Airtel? Mhmm. Oh, I'm sorry to hear about that.\n\nBut just to confirm, are you referring to your Indian phone number? Air oh, I see. I got it. Please be advised you have reached a wrong phone number. This is Airtel Australia, and we only cater Australian phone number.\n\nAbout your Indian SIM card or phone number, you still not to contact your local network, which is Airtel India. It just so happened we are having the same name, Airtel, but we are a separate entity. We're not affiliated. Yeah. You no.\n\nNo. You don't need to go back to India. You just need to call your local network, which is Airtel India, not Airtel AU. Because we don't cater any other phone number asides with Australian phone number. This is Airtel AU.\n\nWhat we do is to provide Internet service and a mobile plan services in Australia. Yeah. Maybe Airtel India has a office in Australia, but we're not affiliate. Yeah. We're really getting those bunch of calls, but, yeah, we we're not affiliated.\n\nI'm sorry. Even though we would love to, we don't have any access to any other phone number aside with our Australian phone number. Yeah. Yeah. You may just search for any contact details.\n\nYeah. That's right. Because this is Airtel Australia. Alright. Thank you.\n\nHave a good one. You're most welcome. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.2498293370008469},{"text":"Good afternoon.","start":0.39999998,"end":1.22,"sentiment":"positive","sentiment_score":0.4243517220020294},{"text":"Thank you so much for calling your account.","start":1.28,"end":3.22,"sentiment":"positive","sentiment_score":0.6921686232089996},{"text":"How may I help you today?","start":3.28,"end":4.66,"sentiment":"positive","sentiment_score":0.5727038532495499},{"text":"Okay.","start":14.96,"end":15.46,"sentiment":"neutral","sentiment_score":0.001213032752275467}],"sentiment":"positive","sentiment_score":0.5596287732736932,"num_words":18,"start":0.24,"end":15.46},{"sentences":[{"text":"Yeah.","start":16.125,"end":16.285,"sentiment":"neutral","sentiment_score":0.006947153713554144},{"text":"I'm listening.","start":16.285,"end":17.105,"sentiment":"neutral","sentiment_score":0.007662869291380048},{"text":"Yeah.","start":40.975,"end":41.375,"sentiment":"neutral","sentiment_score":-0.03490374609827995},{"text":"We no longer have a physical office since after pandemic.","start":41.375,"end":45.715,"sentiment":"neutral","sentiment_score":-0.1006220005452633},{"text":"We do have before pandemic.","start":46.015,"end":47.635,"sentiment":"neutral","sentiment_score":-0.030588827282190322}],"sentiment":"neutral","sentiment_score":-0.061673420824502646,"num_words":19,"start":16.125,"end":47.635},{"sentences":[{"text":"However, after pandemic, we no longer have any physical office.","start":48.175,"end":52.515,"sentiment":"neutral","sentiment_score":-0.06054589971899986},{"text":"We only have our provisioning team headquarters and engineering headquarters.","start":52.574997,"end":58.52,"sentiment":"neutral","sentiment_score":-0.04161288309842348},{"text":"And if I may ask, how may I assist you while you are looking for the office at Airtel?","start":58.9,"end":64.44,"sentiment":"neutral","sentiment_score":0.038107699653329816},{"text":"Mhmm.","start":69.555,"end":70.055,"sentiment":"neutral","sentiment_score":-0.2582055926322937},{"text":"Oh, I'm sorry to hear about that.","start":100.835,"end":102.274994,"sentiment":"neutral","sentiment_score":-0.11994187533855438}],"sentiment":"neutral","sentiment_score":-0.029688090526875346,"num_words":47,"start":48.175,"end":102.274994},{"sentences":[{"text":"But just to confirm, are you referring to your Indian phone number?","start":102.274994,"end":107.735,"sentiment":"neutral","sentiment_score":-0.06128936059152087},{"text":"Air oh, I see.","start":107.875,"end":111.82,"sentiment":"neutral","sentiment_score":-0.08857973106205463},{"text":"I got it.","start":111.88,"end":112.62,"sentiment":"neutral","sentiment_score":-0.1250898316502571},{"text":"Please be advised you have reached a wrong phone number.","start":112.76,"end":115.74,"sentiment":"neutral","sentiment_score":-0.325336454808712},{"text":"This is Airtel Australia, and we only cater Australian phone number.","start":115.8,"end":121.0,"sentiment":"neutral","sentiment_score":-0.17829131131822412}],"sentiment":"neutral","sentiment_score":-0.16699074297212063,"num_words":40,"start":102.274994,"end":121.0},{"sentences":[{"text":"About your Indian SIM card or phone number, you still not to contact your local network, which is Airtel India.","start":121.0,"end":129.555,"sentiment":"neutral","sentiment_score":-0.12263905331492424},{"text":"It just so happened we are having the same name, Airtel, but we are a separate entity.","start":129.855,"end":135.635,"sentiment":"neutral","sentiment_score":-0.02957567079540561},{"text":"We're not affiliated.","start":135.69499,"end":136.75499,"sentiment":"neutral","sentiment_score":-0.05765063936511675},{"text":"Yeah.","start":144.42,"end":144.74,"sentiment":"neutral","sentiment_score":-0.004779941402375698},{"text":"You no.","start":144.74,"end":145.38,"sentiment":"neutral","sentiment_score":-0.0451029185205698}],"sentiment":"neutral","sentiment_score":-0.07496523642695921,"num_words":43,"start":121.0,"end":145.38},{"sentences":[{"text":"No.","start":145.38,"end":145.62,"sentiment":"neutral","sentiment_score":-0.05001524090766907},{"text":"You don't need to go back to India.","start":145.62,"end":147.56,"sentiment":"neutral","sentiment_score":-0.054355707950890064},{"text":"You just need to call your local network, which is Airtel India, not Airtel AU.","start":147.78,"end":154.815,"sentiment":"neutral","sentiment_score":-0.01879705401758353},{"text":"Because we don't cater any other phone number asides with Australian phone number.","start":156.39499,"end":162.25499,"sentiment":"neutral","sentiment_score":-0.039290655977450885},{"text":"This is Airtel AU.","start":162.875,"end":164.415,"sentiment":"neutral","sentiment_score":0.006355577381327748}],"sentiment":"neutral","sentiment_score":-0.0305408032429291,"num_words":41,"start":145.38,"end":164.415},{"sentences":[{"text":"What we do is to provide Internet service and a mobile plan services in Australia.","start":164.795,"end":170.83,"sentiment":"neutral","sentiment_score":0.017308025682965914},{"text":"Yeah.","start":172.01,"end":172.51,"sentiment":"neutral","sentiment_score":0.029210904613137245},{"text":"Maybe Airtel India has a office in Australia, but we're not affiliate.","start":186.505,"end":193.645,"sentiment":"neutral","sentiment_score":-0.033947528495142855},{"text":"Yeah.","start":198.69,"end":199.01,"sentiment":"neutral","sentiment_score":-0.021024314686656},{"text":"We're really getting those bunch of calls, but, yeah, we we're not affiliated.","start":199.01,"end":206.55,"sentiment":"neutral","sentiment_score":-0.05862902835584604}],"sentiment":"neutral","sentiment_score":-0.021470017509446257,"num_words":42,"start":164.795,"end":206.55},{"sentences":[{"text":"I'm sorry.","start":206.77,"end":207.51,"sentiment":"neutral","sentiment_score":-0.13495006412267685},{"text":"Even though we would love to, we don't have any access to any other phone number aside with our Australian phone number.","start":207.66501,"end":214.005,"sentiment":"neutral","sentiment_score":-0.0979703397236087},{"text":"Yeah.","start":216.625,"end":217.125,"sentiment":"neutral","sentiment_score":-0.008257543668150902},{"text":"Yeah.","start":219.74501,"end":220.145,"sentiment":"neutral","sentiment_score":-0.006284765899181366},{"text":"You may just search for any contact details.","start":220.145,"end":224.04999,"sentiment":"neutral","sentiment_score":-0.021486719604581594}],"sentiment":"neutral","sentiment_score":-0.07681422554613913,"num_words":34,"start":206.77,"end":224.04999},{"sentences":[{"text":"Yeah.","start":224.82999,"end":225.31,"sentiment":"neutral","sentiment_score":0.035178184509277344},{"text":"That's right.","start":225.31,"end":226.18999,"sentiment":"neutral","sentiment_score":0.0741952583193779},{"text":"Because this is Airtel Australia.","start":226.18999,"end":228.29,"sentiment":"neutral","sentiment_score":0.060355377942323686},{"text":"Alright.","start":230.98999,"end":231.46999,"sentiment":"neutral","sentiment_score":0.25149908661842346},{"text":"Thank you.","start":231.46999,"end":232.10999,"sentiment":"positive","sentiment_score":0.5006163120269775}],"sentiment":"neutral","sentiment_score":0.15800702741200273,"num_words":11,"start":224.82999,"end":232.10999},{"sentences":[{"text":"Have a good one.","start":232.10999,"end":233.25,"sentiment":"positive","sentiment_score":0.4810265377163887},{"text":"You're most welcome.","start":233.39,"end":234.51,"sentiment":"positive","sentiment_score":0.35320035616556805},{"text":"Be safe.","start":234.51,"end":235.23,"sentiment":"neutral","sentiment_score":0.3307519555091858},{"text":"Bye bye.","start":235.23,"end":235.96999,"sentiment":"neutral","sentiment_score":0.1964104026556015}],"sentiment":"positive","sentiment_score":0.3670938123356212,"num_words":11,"start":232.10999,"end":235.96999}]}}]},{"alternatives":[{"transcript":"Hello. Good afternoon. I'm actually at the 317 Kent Street. Pardon me? Hello? Can I is the is there any office located in this? Because when I searched for the other Australian office, it showed me in Suite 1033710 Kent Street. And so I'm here in the Ground Ground Floor Of 3710 Kent Street. But when I look at this data, there is nothing named as Airtel Australia. Okay. Okay. Okay. So so the problem I'm facing is that recently my old phone got damaged due to battery, and I had to replace with a new phone. So when I got the new phone and replaced my eSIM, like, I was trying to transfer my eSIM Ather eSIM from the older phone to new phone. It showed successful, but I'm not getting any network messages. Nothing. I'm not able to use the same. Yeah. I'm I'm referring to my Indian phone number. So if I want to activate my SIM, I should go back to India and do the Okay. Okay. Sure. Because I actually, my parents had went to the Indian Australian sorry. Indian Airtel office. They said if you go to Australian office, then I think your problem will be solved. Yeah. They refer they refer to the same address as I am right now. Mhmm. Okay. So I should call back to my Indian yeah. Sure, ma'am. Thank you so much for your help. Yeah. Thank you. Bye bye. Yeah. Bye bye.","confidence":0.984375,"words":[{"word":"hello","start":5.92,"end":6.24,"confidence":0.97216797,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.054531071335077286},{"word":"good","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1240762025117874},{"word":"afternoon","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.05939614772796631},{"word":"i'm","start":7.2,"end":7.44,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.027749722823500633},{"word":"actually","start":7.44,"end":7.94,"confidence":0.98828125,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.032198939472436905},{"word":"at","start":8.0,"end":8.24,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.025699393823742867},{"word":"the","start":8.24,"end":8.48,"confidence":0.83447266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01902075484395027},{"word":"317","start":8.48,"end":9.22,"confidence":0.8708496,"punctuated_word":"317","sentiment":"neutral","sentiment_score":0.025455478578805923},{"word":"kent","start":9.36,"end":9.76,"confidence":0.4555664,"punctuated_word":"Kent","sentiment":"neutral","sentiment_score":0.024756722152233124},{"word":"street","start":9.76,"end":10.26,"confidence":0.953125,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":0.028010115027427673},{"word":"pardon","start":13.495,"end":13.815,"confidence":0.6982422,"punctuated_word":"Pardon","sentiment":"neutral","sentiment_score":-0.020273085683584213},{"word":"me","start":13.815,"end":14.315,"confidence":0.9199219,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.0051726726815104485},{"word":"hello","start":15.015,"end":15.515,"confidence":0.98950195,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.001985293347388506},{"word":"can","start":16.295,"end":16.535,"confidence":0.44018555,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.006414362229406834},{"word":"i","start":16.535,"end":16.695,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003529316745698452},{"word":"is","start":17.015,"end":17.175,"confidence":0.8964844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0023756660521030426},{"word":"the","start":17.175,"end":17.415,"confidence":0.34960938,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001916361041367054},{"word":"is","start":17.654999,"end":17.815,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0021835528314113617},{"word":"there","start":17.815,"end":18.055,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0027126483619213104},{"word":"any","start":18.055,"end":18.215,"confidence":0.99609375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.00446055643260479},{"word":"office","start":18.215,"end":18.615,"confidence":0.9980469,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.004757802002131939},{"word":"located","start":18.615,"end":19.015,"confidence":0.9873047,"punctuated_word":"located","sentiment":"neutral","sentiment_score":-0.0020405082032084465},{"word":"in","start":19.015,"end":19.175,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.000952058471739292},{"word":"this","start":19.175,"end":19.415,"confidence":0.97143555,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.00017328094691038132},{"word":"because","start":19.415,"end":19.735,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.028286095708608627},{"word":"when","start":19.735,"end":19.975,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.055858999490737915},{"word":"i","start":19.975,"end":20.135,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0400608591735363},{"word":"searched","start":20.135,"end":20.535,"confidence":0.9838867,"punctuated_word":"searched","sentiment":"neutral","sentiment_score":-0.031047357246279716},{"word":"for","start":20.535,"end":20.775,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.036629557609558105},{"word":"the","start":20.775,"end":21.015,"confidence":0.9111328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03223516792058945},{"word":"other","start":21.015,"end":21.415,"confidence":0.59472656,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.03646285831928253},{"word":"australian","start":21.415,"end":21.915,"confidence":0.9614258,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.020049158483743668},{"word":"office","start":21.974998,"end":22.474998,"confidence":0.9951172,"punctuated_word":"office,","sentiment":"neutral","sentiment_score":-0.014921016991138458},{"word":"it","start":22.855,"end":23.095001,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02329765632748604},{"word":"showed","start":23.095001,"end":23.415,"confidence":0.9980469,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":-0.01989569142460823},{"word":"me","start":23.415,"end":23.915,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.01181971561163664},{"word":"in","start":24.775,"end":25.015,"confidence":0.9614258,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.007945888675749302},{"word":"suite","start":25.015,"end":25.335,"confidence":0.27685547,"punctuated_word":"Suite","sentiment":"neutral","sentiment_score":-0.004506310448050499},{"word":"1033710","start":25.335,"end":28.215,"confidence":0.9209798,"punctuated_word":"1033710","sentiment":"neutral","sentiment_score":0.0013537707272917032},{"word":"kent","start":28.215,"end":28.455,"confidence":0.9135742,"punctuated_word":"Kent","sentiment":"neutral","sentiment_score":0.00038764718919992447},{"word":"street","start":28.455,"end":28.86,"confidence":0.7614746,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":-0.004539058543741703},{"word":"and","start":29.26,"end":29.74,"confidence":0.5317383,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01504520233720541},{"word":"so","start":29.74,"end":30.24,"confidence":0.8676758,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.01167193241417408},{"word":"i'm","start":30.7,"end":31.2,"confidence":0.9621582,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.001041219336912036},{"word":"here","start":31.82,"end":32.06,"confidence":0.91503906,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.001752130687236786},{"word":"in","start":32.06,"end":32.14,"confidence":0.9819336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.003686852753162384},{"word":"the","start":32.14,"end":32.3,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0019176285713911057},{"word":"ground","start":32.3,"end":32.7,"confidence":0.9667969,"punctuated_word":"Ground","sentiment":"neutral","sentiment_score":0.013299284502863884},{"word":"ground","start":32.7,"end":32.940002,"confidence":0.9165039,"punctuated_word":"Ground","sentiment":"neutral","sentiment_score":0.006650015711784363},{"word":"floor","start":32.940002,"end":33.34,"confidence":0.9951172,"punctuated_word":"Floor","sentiment":"neutral","sentiment_score":0.006806548684835434},{"word":"of","start":33.34,"end":33.5,"confidence":0.99609375,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.001167409121990204},{"word":"3710","start":33.5,"end":34.22,"confidence":0.9588216,"punctuated_word":"3710","sentiment":"neutral","sentiment_score":0.002281084656715393},{"word":"kent","start":34.22,"end":34.46,"confidence":0.97509766,"punctuated_word":"Kent","sentiment":"neutral","sentiment_score":0.0010803723707795143},{"word":"street","start":34.46,"end":34.7,"confidence":0.7578125,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":-0.0029127169400453568},{"word":"but","start":34.7,"end":34.86,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.052304431796073914},{"word":"when","start":34.86,"end":35.02,"confidence":0.98535156,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0995280221104622},{"word":"i","start":35.02,"end":35.18,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06177017092704773},{"word":"look","start":35.18,"end":35.34,"confidence":0.98095703,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0756487250328064},{"word":"at","start":35.34,"end":35.5,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08979728817939758},{"word":"this","start":35.5,"end":35.74,"confidence":0.78271484,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07837992161512375},{"word":"data","start":35.74,"end":36.06,"confidence":0.93310547,"punctuated_word":"data,","sentiment":"neutral","sentiment_score":-0.06573526561260223},{"word":"there","start":36.06,"end":36.22,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06628161668777466},{"word":"is","start":36.22,"end":36.38,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07302045822143555},{"word":"nothing","start":36.38,"end":36.88,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.07763832062482834},{"word":"named","start":37.98,"end":38.48,"confidence":0.9770508,"punctuated_word":"named","sentiment":"neutral","sentiment_score":-0.06386677175760269},{"word":"as","start":38.86,"end":39.02,"confidence":0.9838867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06179526448249817},{"word":"airtel","start":39.02,"end":39.5,"confidence":0.8517253,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.04328602552413941},{"word":"australia","start":39.5,"end":40.0,"confidence":0.97216797,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.07862386107444763},{"word":"okay","start":44.955,"end":45.455,"confidence":0.91015625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07512807846069336},{"word":"okay","start":48.395,"end":48.895,"confidence":0.7507324,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.027663234621286392},{"word":"okay","start":59.37,"end":59.87,"confidence":0.7426758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03758460283279419},{"word":"so","start":64.17,"end":64.33,"confidence":0.5097656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10280492156744005},{"word":"so","start":64.33,"end":64.83,"confidence":0.57421875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14492392539978027},{"word":"the","start":66.41,"end":66.57,"confidence":0.8569336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17928804457187653},{"word":"problem","start":66.57,"end":67.07,"confidence":0.99902344,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2010430097579956},{"word":"i'm","start":67.69,"end":67.77,"confidence":0.95654297,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.201052650809288},{"word":"facing","start":67.77,"end":68.27,"confidence":0.9716797,"punctuated_word":"facing","sentiment":"neutral","sentiment_score":-0.2940492033958435},{"word":"is","start":68.33,"end":68.65,"confidence":0.9921875,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3637267053127289},{"word":"that","start":68.65,"end":69.15,"confidence":0.9770508,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3742713332176209},{"word":"recently","start":70.685,"end":71.185,"confidence":0.99316406,"punctuated_word":"recently","sentiment":"negative","sentiment_score":-0.40740659832954407},{"word":"my","start":71.325,"end":71.725,"confidence":0.6074219,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4693421423435211},{"word":"old","start":71.725,"end":72.045,"confidence":1.0,"punctuated_word":"old","sentiment":"negative","sentiment_score":-0.4888123571872711},{"word":"phone","start":72.045,"end":72.545,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5110761523246765},{"word":"got","start":73.645,"end":73.965,"confidence":0.9506836,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.5734965801239014},{"word":"damaged","start":73.965,"end":74.465,"confidence":0.9980469,"punctuated_word":"damaged","sentiment":"negative","sentiment_score":-0.4708028435707092},{"word":"due","start":75.165,"end":75.665,"confidence":0.9980469,"punctuated_word":"due","sentiment":"negative","sentiment_score":-0.4896407127380371},{"word":"to","start":77.244995,"end":77.485,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4724089503288269},{"word":"battery","start":77.485,"end":77.985,"confidence":0.71191406,"punctuated_word":"battery,","sentiment":"negative","sentiment_score":-0.43694016337394714},{"word":"and","start":78.524994,"end":78.765,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3654457628726959},{"word":"i","start":78.765,"end":78.845,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4741250276565552},{"word":"had","start":78.845,"end":79.085,"confidence":0.96240234,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.3874126374721527},{"word":"to","start":79.085,"end":79.244995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3566960096359253},{"word":"replace","start":79.244995,"end":79.645,"confidence":0.97265625,"punctuated_word":"replace","sentiment":"negative","sentiment_score":-0.3741973042488098},{"word":"with","start":79.645,"end":79.805,"confidence":0.91748047,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3168950080871582},{"word":"a","start":79.805,"end":79.884995,"confidence":0.86865234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.30352404713630676},{"word":"new","start":79.884995,"end":80.205,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.24685756862163544},{"word":"phone","start":80.205,"end":80.705,"confidence":0.9926758,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.2729857265949249},{"word":"so","start":80.924995,"end":81.165,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.23378826677799225},{"word":"when","start":81.165,"end":81.405,"confidence":0.9819336,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.24366262555122375},{"word":"i","start":81.405,"end":81.905,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2496230751276016},{"word":"got","start":82.205,"end":82.445,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.16686011850833893},{"word":"the","start":82.445,"end":82.604996,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2001853734254837},{"word":"new","start":82.604996,"end":82.845,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.13373829424381256},{"word":"phone","start":82.845,"end":83.085,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1893240511417389},{"word":"and","start":83.085,"end":83.585,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16353729367256165},{"word":"replaced","start":85.549995,"end":85.95,"confidence":0.80078125,"punctuated_word":"replaced","sentiment":"neutral","sentiment_score":-0.10664515197277068},{"word":"my","start":85.95,"end":86.27,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.19559964537620544},{"word":"esim","start":86.27,"end":86.67,"confidence":0.68880206,"punctuated_word":"eSIM,","sentiment":"neutral","sentiment_score":-0.16227729618549347},{"word":"like","start":86.67,"end":86.99,"confidence":0.9206543,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.25801709294319153},{"word":"i","start":86.99,"end":87.07,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3019236624240875},{"word":"was","start":87.07,"end":87.31,"confidence":0.73876953,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.288617879152298},{"word":"trying","start":87.31,"end":87.63,"confidence":0.9970703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.18883441388607025},{"word":"to","start":87.63,"end":87.71,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15243668854236603},{"word":"transfer","start":87.71,"end":88.11,"confidence":0.93359375,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.07989852875471115},{"word":"my","start":88.11,"end":88.43,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12281069159507751},{"word":"esim","start":88.43,"end":88.93,"confidence":0.98706055,"punctuated_word":"eSIM","sentiment":"neutral","sentiment_score":-0.09574474394321442},{"word":"ather","start":89.31,"end":89.71,"confidence":0.4586792,"punctuated_word":"Ather","sentiment":"neutral","sentiment_score":-0.1395973414182663},{"word":"esim","start":89.71,"end":90.21,"confidence":0.9699707,"punctuated_word":"eSIM","sentiment":"neutral","sentiment_score":-0.09347828477621078},{"word":"from","start":90.75,"end":91.25,"confidence":0.9267578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09311357140541077},{"word":"the","start":91.63,"end":91.869995,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14150111377239227},{"word":"older","start":91.869995,"end":92.11,"confidence":0.95703125,"punctuated_word":"older","sentiment":"neutral","sentiment_score":-0.12013527750968932},{"word":"phone","start":92.11,"end":92.43,"confidence":0.9770508,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.10447289794683456},{"word":"to","start":92.43,"end":92.59,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09175726771354677},{"word":"new","start":92.59,"end":92.83,"confidence":0.8989258,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06773605942726135},{"word":"phone","start":92.83,"end":93.33,"confidence":0.76660156,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.09584590792655943},{"word":"it","start":93.63,"end":93.869995,"confidence":0.9980469,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0675044059753418},{"word":"showed","start":93.869995,"end":94.369995,"confidence":0.9604492,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":-0.0938982516527176},{"word":"successful","start":94.67,"end":95.17,"confidence":0.9025879,"punctuated_word":"successful,","sentiment":"neutral","sentiment_score":-0.1381889283657074},{"word":"but","start":95.39,"end":95.869995,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.22660759091377256},{"word":"i'm","start":95.869995,"end":96.11,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4627933204174042},{"word":"not","start":96.11,"end":96.27,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5464507341384888},{"word":"getting","start":96.27,"end":96.59,"confidence":1.0,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.5369315147399902},{"word":"any","start":96.59,"end":96.909996,"confidence":0.99902344,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.5313471555709839},{"word":"network","start":96.909996,"end":97.409996,"confidence":1.0,"punctuated_word":"network","sentiment":"negative","sentiment_score":-0.6033201813697815},{"word":"messages","start":98.08501,"end":98.58501,"confidence":0.90478516,"punctuated_word":"messages.","sentiment":"negative","sentiment_score":-0.5162636041641235},{"word":"nothing","start":98.645004,"end":98.965004,"confidence":0.9296875,"punctuated_word":"Nothing.","sentiment":"negative","sentiment_score":-0.4667183756828308},{"word":"i'm","start":98.965004,"end":99.125,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.508542537689209},{"word":"not","start":99.125,"end":99.205,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.46584317088127136},{"word":"able","start":99.205,"end":99.445,"confidence":1.0,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.4302417039871216},{"word":"to","start":99.445,"end":99.525,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4126306772232056},{"word":"use","start":99.525,"end":99.845,"confidence":1.0,"punctuated_word":"use","sentiment":"negative","sentiment_score":-0.4051713943481446},{"word":"the","start":99.845,"end":99.925,"confidence":0.86621094,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3871141076087952},{"word":"same","start":99.925,"end":100.425,"confidence":0.7529297,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":-0.30866187810897827},{"word":"yeah","start":107.365005,"end":107.865005,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04415290430188179},{"word":"i'm","start":108.165,"end":108.665,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08098631352186203},{"word":"i'm","start":108.885,"end":109.125,"confidence":0.9921875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1005684956908226},{"word":"referring","start":109.125,"end":109.525,"confidence":0.9980469,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":-0.08918476104736328},{"word":"to","start":109.525,"end":109.685005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0993879958987236},{"word":"my","start":109.685005,"end":109.845,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11060948669910432},{"word":"indian","start":109.845,"end":110.165,"confidence":0.96533203,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.1363919973373413},{"word":"phone","start":110.165,"end":110.405,"confidence":0.9589844,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.10368039458990096},{"word":"number","start":110.405,"end":110.905,"confidence":0.99902344,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.10711900889873505},{"word":"so","start":139.2,"end":139.36,"confidence":0.85058594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03811587393283844},{"word":"if","start":139.36,"end":139.59999,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03490022197365761},{"word":"i","start":139.59999,"end":139.84,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03896640986204147},{"word":"want","start":139.84,"end":140.15999,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.03439700976014137},{"word":"to","start":140.15999,"end":140.4,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026938626542687416},{"word":"activate","start":140.4,"end":140.9,"confidence":0.99902344,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":-0.011743396520614624},{"word":"my","start":140.95999,"end":141.2,"confidence":0.984375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03110285848379135},{"word":"sim","start":141.2,"end":141.59999,"confidence":0.8378906,"punctuated_word":"SIM,","sentiment":"neutral","sentiment_score":-0.027318760752677917},{"word":"i","start":141.59999,"end":141.68,"confidence":0.92578125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03510259464383125},{"word":"should","start":141.68,"end":141.92,"confidence":0.97314453,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.025157101452350616},{"word":"go","start":141.92,"end":142.15999,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.030575424432754517},{"word":"back","start":142.15999,"end":142.4,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.013023335486650469},{"word":"to","start":142.4,"end":142.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0262468084692955},{"word":"india","start":142.64,"end":143.04,"confidence":1.0,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.031548552215099335},{"word":"and","start":143.04,"end":143.28,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02222360111773014},{"word":"do","start":143.28,"end":143.78,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02749035507440567},{"word":"the","start":144.23999,"end":144.73999,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021667612716555595},{"word":"okay","start":170.55,"end":171.05,"confidence":0.8847656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025088924914598465},{"word":"okay","start":172.55,"end":173.05,"confidence":0.645874,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03713738173246384},{"word":"sure","start":173.11,"end":173.61,"confidence":0.9423828,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06487243622541428},{"word":"because","start":174.15,"end":174.65,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.046987056732177734},{"word":"i","start":174.79,"end":174.95,"confidence":0.9038086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03376061096787453},{"word":"actually","start":175.03,"end":175.34999,"confidence":0.94384766,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.04417785257101059},{"word":"my","start":175.34999,"end":175.59,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.018171250820159912},{"word":"parents","start":175.59,"end":175.98999,"confidence":0.9970703,"punctuated_word":"parents","sentiment":"neutral","sentiment_score":-0.013171494007110596},{"word":"had","start":175.98999,"end":176.15,"confidence":0.89990234,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0029222704470157623},{"word":"went","start":176.15,"end":176.39,"confidence":0.9790039,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.0013209283351898191},{"word":"to","start":176.39,"end":176.47,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004605773836374283},{"word":"the","start":176.47,"end":176.97,"confidence":0.9604492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0013172179460525513},{"word":"indian","start":177.03,"end":177.34999,"confidence":0.9741211,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.015329934656620026},{"word":"australian","start":177.34999,"end":177.84999,"confidence":0.9091797,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.00955529510974884},{"word":"sorry","start":178.15,"end":178.47,"confidence":0.7409668,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.012667538598179815},{"word":"indian","start":178.47,"end":178.87,"confidence":0.9873047,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.010303586721420288},{"word":"airtel","start":178.87,"end":179.37,"confidence":0.96777344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.007380332797765732},{"word":"office","start":179.51,"end":180.01,"confidence":0.9399414,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.007267113775014877},{"word":"they","start":180.285,"end":180.52501,"confidence":0.9980469,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.02140551060438156},{"word":"said","start":180.52501,"end":180.765,"confidence":0.9980469,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.0061831846833229065},{"word":"if","start":180.765,"end":181.085,"confidence":0.59472656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.005579560995101929},{"word":"you","start":181.085,"end":181.16501,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.040697287768125534},{"word":"go","start":181.16501,"end":181.48502,"confidence":0.99316406,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.020330555737018585},{"word":"to","start":181.48502,"end":181.80501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014840777963399889},{"word":"australian","start":181.80501,"end":182.285,"confidence":0.99316406,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.027026474475860596},{"word":"office","start":182.285,"end":182.60501,"confidence":0.9211426,"punctuated_word":"office,","sentiment":"neutral","sentiment_score":-0.009408274665474892},{"word":"then","start":182.60501,"end":183.085,"confidence":0.92333984,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.006707914173603058},{"word":"i","start":183.085,"end":183.16501,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022044174373149872},{"word":"think","start":183.16501,"end":183.565,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.017359308898448944},{"word":"your","start":183.565,"end":183.80501,"confidence":0.9667969,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08791293203830719},{"word":"problem","start":183.80501,"end":184.205,"confidence":0.9980469,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.09390347450971603},{"word":"will","start":184.205,"end":184.445,"confidence":0.9658203,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03822699934244156},{"word":"be","start":184.445,"end":184.52501,"confidence":0.8720703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05503509938716888},{"word":"solved","start":184.52501,"end":185.02501,"confidence":0.96875,"punctuated_word":"solved.","sentiment":"neutral","sentiment_score":-0.06275112181901932},{"word":"yeah","start":193.0,"end":193.23999,"confidence":0.76586914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027500782161951065},{"word":"they","start":193.23999,"end":193.73999,"confidence":0.9223633,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.02699081227183342},{"word":"refer","start":194.2,"end":194.51999,"confidence":0.7685547,"punctuated_word":"refer","sentiment":"neutral","sentiment_score":-0.019642161205410957},{"word":"they","start":194.51999,"end":194.76,"confidence":0.9560547,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.02638806402683258},{"word":"refer","start":194.76,"end":195.08,"confidence":0.98095703,"punctuated_word":"refer","sentiment":"neutral","sentiment_score":-0.026531826704740524},{"word":"to","start":195.08,"end":195.23999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02253137528896332},{"word":"the","start":195.23999,"end":195.4,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02362305298447609},{"word":"same","start":195.4,"end":195.64,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.01859317533671856},{"word":"address","start":195.64,"end":196.14,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.023700926452875137},{"word":"as","start":197.08,"end":197.23999,"confidence":0.91015625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02165381610393524},{"word":"i","start":197.23999,"end":197.4,"confidence":0.74316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030991768464446068},{"word":"am","start":197.4,"end":197.8,"confidence":0.6669922,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.025750502943992615},{"word":"right","start":197.8,"end":198.04,"confidence":0.9819336,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.020110005512833595},{"word":"now","start":198.04,"end":198.54,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.029563307762145996},{"word":"mhmm","start":204.76,"end":205.26,"confidence":0.87402344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05439436808228493},{"word":"okay","start":215.955,"end":216.455,"confidence":0.8791504,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015358620323240755},{"word":"so","start":220.035,"end":220.535,"confidence":0.90283203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009278180077672005},{"word":"i","start":220.595,"end":220.755,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018694277852773663},{"word":"should","start":220.755,"end":221.255,"confidence":0.98095703,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.02473299577832222},{"word":"call","start":222.5,"end":222.74,"confidence":0.8852539,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.03506794199347496},{"word":"back","start":222.74,"end":223.06001,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.022042103111743927},{"word":"to","start":223.06001,"end":223.22,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.018838413059711456},{"word":"my","start":223.22,"end":223.46,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.019450712949037552},{"word":"indian","start":223.46,"end":223.86,"confidence":0.97802734,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.02737215720117092},{"word":"yeah","start":224.42001,"end":224.92001,"confidence":0.98828125,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01165301725268364},{"word":"sure","start":229.63293,"end":229.87292,"confidence":0.80322266,"punctuated_word":"Sure,","sentiment":"neutral","sentiment_score":0.1894732117652893},{"word":"ma'am","start":229.87292,"end":230.37292,"confidence":0.9881592,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.17109867930412292},{"word":"thank","start":231.15292,"end":231.47293,"confidence":0.78808594,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5089118480682373},{"word":"you","start":231.47293,"end":231.63293,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5483970642089844},{"word":"so","start":231.63293,"end":231.79294,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5201604962348938},{"word":"much","start":231.79294,"end":232.03293,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4338703751564026},{"word":"for","start":232.03293,"end":232.19293,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49973633885383606},{"word":"your","start":232.19293,"end":232.43294,"confidence":0.9970703,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4679833650588989},{"word":"help","start":232.43294,"end":232.83293,"confidence":0.9946289,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.5138897895812988},{"word":"yeah","start":232.83293,"end":233.33293,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2642383277416229},{"word":"thank","start":233.71294,"end":233.87292,"confidence":0.93408203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4713619947433472},{"word":"you","start":233.87292,"end":234.11293,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48459452390670776},{"word":"bye","start":234.11293,"end":234.35294,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.30312180519104004},{"word":"bye","start":234.35294,"end":234.85294,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.308305025100708},{"word":"yeah","start":235.95293,"end":236.27293,"confidence":0.97753906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04647402465343475},{"word":"bye","start":236.27293,"end":236.51292,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13708066940307617},{"word":"bye","start":236.51292,"end":237.01292,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.07639078795909882}],"paragraphs":{"transcript":"\nHello. Good afternoon. I'm actually at the 317 Kent Street. Pardon me? Hello?\n\nCan I is the is there any office located in this? Because when I searched for the other Australian office, it showed me in Suite 1033710 Kent Street. And so I'm here in the Ground Ground Floor Of 3710 Kent Street. But when I look at this data, there is nothing named as Airtel Australia. Okay.\n\nOkay. Okay. So so the problem I'm facing is that recently my old phone got damaged due to battery, and I had to replace with a new phone. So when I got the new phone and replaced my eSIM, like, I was trying to transfer my eSIM Ather eSIM from the older phone to new phone. It showed successful, but I'm not getting any network messages.\n\nNothing. I'm not able to use the same. Yeah. I'm I'm referring to my Indian phone number. So if I want to activate my SIM, I should go back to India and do the Okay.\n\nOkay. Sure. Because I actually, my parents had went to the Indian Australian sorry. Indian Airtel office. They said if you go to Australian office, then I think your problem will be solved.\n\nYeah. They refer they refer to the same address as I am right now. Mhmm. Okay. So I should call back to my Indian yeah.\n\nSure, ma'am. Thank you so much for your help. Yeah. Thank you. Bye bye.\n\nYeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.054531071335077286},{"text":"Good afternoon.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.09173617511987686},{"text":"I'm actually at the 317 Kent Street.","start":7.2,"end":10.26,"sentiment":"neutral","sentiment_score":0.026127303817442486},{"text":"Pardon me?","start":13.495,"end":14.315,"sentiment":"neutral","sentiment_score":-0.01272287918254733},{"text":"Hello?","start":15.015,"end":15.515,"sentiment":"neutral","sentiment_score":0.001985293347388506}],"sentiment":"neutral","sentiment_score":0.030571852559940174,"num_words":13,"start":5.92,"end":15.515},{"sentences":[{"text":"Can I is the is there any office located in this?","start":16.295,"end":19.415,"sentiment":"neutral","sentiment_score":0.002462594092569568},{"text":"Because when I searched for the other Australian office, it showed me in Suite 1033710 Kent Street.","start":19.415,"end":28.86,"sentiment":"neutral","sentiment_score":-0.02151846906225033},{"text":"And so I'm here in the Ground Ground Floor Of 3710 Kent Street.","start":29.26,"end":34.7,"sentiment":"neutral","sentiment_score":0.0005936828047896808},{"text":"But when I look at this data, there is nothing named as Airtel Australia.","start":34.7,"end":40.0,"sentiment":"neutral","sentiment_score":-0.07054829597473145},{"text":"Okay.","start":44.955,"end":45.455,"sentiment":"neutral","sentiment_score":-0.07512807846069336}],"sentiment":"neutral","sentiment_score":-0.02488949615508318,"num_words":56,"start":16.295,"end":45.455},{"sentences":[{"text":"Okay.","start":48.395,"end":48.895,"sentiment":"neutral","sentiment_score":-0.027663234621286392},{"text":"Okay.","start":59.37,"end":59.87,"sentiment":"neutral","sentiment_score":0.03758460283279419},{"text":"So so the problem I'm facing is that recently my old phone got damaged due to battery, and I had to replace with a new phone.","start":64.17,"end":80.705,"sentiment":"negative","sentiment_score":-0.3568932841030451},{"text":"So when I got the new phone and replaced my eSIM, like, I was trying to transfer my eSIM Ather eSIM from the older phone to new phone.","start":80.924995,"end":93.33,"sentiment":"neutral","sentiment_score":-0.1600415219685861},{"text":"It showed successful, but I'm not getting any network messages.","start":93.63,"end":98.58501,"sentiment":"negative","sentiment_score":-0.37233056873083115}],"sentiment":"neutral","sentiment_score":-0.2647541260741877,"num_words":66,"start":48.395,"end":98.58501},{"sentences":[{"text":"Nothing.","start":98.645004,"end":98.965004,"sentiment":"negative","sentiment_score":-0.4667183756828308},{"text":"I'm not able to use the same.","start":98.965004,"end":100.425,"sentiment":"negative","sentiment_score":-0.41688649569238934},{"text":"Yeah.","start":107.365005,"end":107.865005,"sentiment":"neutral","sentiment_score":-0.04415290430188179},{"text":"I'm I'm referring to my Indian phone number.","start":108.165,"end":110.905,"sentiment":"neutral","sentiment_score":-0.10349105671048164},{"text":"So if I want to activate my SIM, I should go back to India and do the Okay.","start":139.2,"end":171.05,"sentiment":"neutral","sentiment_score":-0.02507942325125138}],"sentiment":"neutral","sentiment_score":-0.13452670920108045,"num_words":35,"start":98.645004,"end":171.05},{"sentences":[{"text":"Okay.","start":172.55,"end":173.05,"sentiment":"neutral","sentiment_score":0.03713738173246384},{"text":"Sure.","start":173.11,"end":173.61,"sentiment":"neutral","sentiment_score":0.06487243622541428},{"text":"Because I actually, my parents had went to the Indian Australian sorry.","start":174.15,"end":178.47,"sentiment":"neutral","sentiment_score":0.00761815548563997},{"text":"Indian Airtel office.","start":178.47,"end":180.01,"sentiment":"neutral","sentiment_score":-0.008317011098066965},{"text":"They said if you go to Australian office, then I think your problem will be solved.","start":180.285,"end":185.02501,"sentiment":"neutral","sentiment_score":-0.032249801442958415}],"sentiment":"neutral","sentiment_score":-0.010530914321090237,"num_words":33,"start":172.55,"end":185.02501},{"sentences":[{"text":"Yeah.","start":193.0,"end":193.23999,"sentiment":"neutral","sentiment_score":-0.027500782161951065},{"text":"They refer they refer to the same address as I am right now.","start":193.23999,"end":198.54,"sentiment":"neutral","sentiment_score":-0.02431313808147724},{"text":"Mhmm.","start":204.76,"end":205.26,"sentiment":"neutral","sentiment_score":-0.05439436808228493},{"text":"Okay.","start":215.955,"end":216.455,"sentiment":"neutral","sentiment_score":-0.015358620323240755},{"text":"So I should call back to my Indian yeah.","start":220.035,"end":224.92001,"sentiment":"neutral","sentiment_score":-0.018202640530135896}],"sentiment":"neutral","sentiment_score":-0.023085933215916156,"num_words":25,"start":193.0,"end":224.92001},{"sentences":[{"text":"Sure, ma'am.","start":229.63293,"end":230.37292,"sentiment":"neutral","sentiment_score":0.18028594553470612},{"text":"Thank you so much for your help.","start":231.15292,"end":232.83293,"sentiment":"positive","sentiment_score":0.49899275388036457},{"text":"Yeah.","start":232.83293,"end":233.33293,"sentiment":"neutral","sentiment_score":0.2642383277416229},{"text":"Thank you.","start":233.71294,"end":234.11293,"sentiment":"positive","sentiment_score":0.47797825932502747},{"text":"Bye bye.","start":234.11293,"end":234.85294,"sentiment":"neutral","sentiment_score":0.305713415145874}],"sentiment":"positive","sentiment_score":0.4060816317796707,"num_words":14,"start":229.63293,"end":234.85294},{"sentences":[{"text":"Yeah.","start":235.95293,"end":236.27293,"sentiment":"neutral","sentiment_score":0.04647402465343475},{"text":"Bye bye.","start":236.27293,"end":237.01292,"sentiment":"neutral","sentiment_score":0.030344940721988678}],"sentiment":"neutral","sentiment_score":0.0357213020324707,"num_words":3,"start":235.95293,"end":237.01292}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello. Good afternoon. I'm actually at the 317 Kent Street. Pardon me?\n\nChannel 0: Okay.\n\nChannel 1: Hello?\n\nChannel 0: Yeah. I'm\n\nChannel 1: Can I\n\nChannel 0: listening.\n\nChannel 1: is the is there any office located in this? Because when I searched for the other Australian office, it showed me in Suite 1033710 Kent Street. And so I'm here in the Ground Ground Floor Of 3710 Kent Street. But when I look at this data, there is nothing named as Airtel Australia.\n\nChannel 0: Yeah. We no longer have a physical office since after\n\nChannel 1: Okay.\n\nChannel 0: pandemic. We do have before pandemic. However,\n\nChannel 1: Okay.\n\nChannel 0: after pandemic, we no longer have any physical office. We only have our provisioning team headquarters and engineering headquarters. And if I\n\nChannel 1: Okay.\n\nChannel 0: may ask, how may I assist you while you are looking for the office at Airtel?\n\nChannel 1: So so the problem I'm facing is that\n\nChannel 0: Mhmm.\n\nChannel 1: recently my old phone got damaged due to battery, and I had to replace with a new phone. So when I got the new phone and replaced my eSIM, like, I was trying to transfer my eSIM Ather eSIM from the older phone to new phone. It showed successful, but I'm not getting any network messages. Nothing. I'm not able to use the same.\n\nChannel 0: Oh, I'm sorry to hear about that. But just to confirm, are you referring to your Indian phone number?\n\nChannel 1: Yeah.\n\nChannel 0: Air\n\nChannel 1: I'm\n\nChannel 0: oh,\n\nChannel 1: I'm referring to my Indian phone number.\n\nChannel 0: I see. I got it. Please be advised you have reached a wrong phone number. This is Airtel Australia, and we only cater Australian phone number. About your Indian SIM card or phone number, you still not to contact your local network, which is Airtel India.\n\nIt just so happened we are having the same name, Airtel, but we are a separate entity. We're not affiliated.\n\nChannel 1: So if I want to activate my SIM, I should go back to India and do the\n\nChannel 0: Yeah. You no. No. You don't need to go back to India. You just need to call your local network, which is Airtel India, not Airtel AU.\n\nBecause we don't cater any other phone number asides with Australian phone number. This is Airtel AU. What we do is to provide Internet service and a mobile plan services in Australia.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Sure. Because I actually, my parents had went to the Indian Australian sorry. Indian Airtel office. They said if you go to Australian office, then I think your problem will be solved.\n\nChannel 0: Maybe Airtel India has a office in Australia, but we're not\n\nChannel 1: Yeah.\n\nChannel 0: affiliate.\n\nChannel 1: They refer they refer to the same address as I am right now.\n\nChannel 0: Yeah. We're really getting those bunch of calls, but, yeah,\n\nChannel 1: Mhmm.\n\nChannel 0: we we're not affiliated. I'm sorry. Even though we would love to, we don't have any access to any other phone number aside with our Australian phone number.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: So\n\nChannel 0: You may just\n\nChannel 1: I should\n\nChannel 0: search for\n\nChannel 1: call\n\nChannel 0: any\n\nChannel 1: back\n\nChannel 0: contact\n\nChannel 1: to my Indian\n\nChannel 0: details.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. That's right. Because this is Airtel Australia.\n\nChannel 1: Sure, ma'am.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you so\n\nChannel 0: you.\n\nChannel 1: much for\n\nChannel 0: Have\n\nChannel 1: your\n\nChannel 0: a\n\nChannel 1: help.\n\nChannel 0: good one.\n\nChannel 1: Yeah.\n\nChannel 0: You're most\n\nChannel 1: Thank you.\n\nChannel 0: welcome.\n\nChannel 1: Bye bye.\n\nChannel 0: Be safe. Bye bye.\n\nChannel 1: Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.2498293370008469},{"text":"Good afternoon.","start":0.39999998,"end":1.22,"sentiment":"positive","sentiment_score":0.4243517220020294},{"text":"Thank you so much for calling your account.","start":1.28,"end":3.22,"sentiment":"positive","sentiment_score":0.6921686232089996},{"text":"How may I help you today?","start":3.28,"end":4.66,"sentiment":"positive","sentiment_score":0.5727038532495499}],"sentiment":"positive","sentiment_score":0.5924767580102471,"channel":0,"num_words":17,"start":0.24,"end":4.66},{"sentences":[{"text":"Hello.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.054531071335077286},{"text":"Good afternoon.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.09173617511987686},{"text":"I'm actually at the 317 Kent Street.","start":7.2,"end":10.26,"sentiment":"neutral","sentiment_score":0.026127303817442486},{"text":"Pardon me?","start":13.495,"end":14.315,"sentiment":"neutral","sentiment_score":-0.01272287918254733}],"sentiment":"neutral","sentiment_score":0.03295406582765281,"channel":1,"num_words":12,"start":5.92,"end":14.315},{"sentences":[{"text":"Okay.","start":14.96,"end":15.46,"sentiment":"neutral","sentiment_score":0.001213032752275467}],"sentiment":"neutral","sentiment_score":0.001213032752275467,"channel":0,"num_words":1,"start":14.96,"end":15.46},{"sentences":[{"text":"Hello?","start":15.015,"end":15.515,"sentiment":"neutral","sentiment_score":0.001985293347388506}],"sentiment":"neutral","sentiment_score":0.001985293347388506,"channel":1,"num_words":1,"start":15.015,"end":15.515},{"sentences":[{"text":"Yeah.","start":16.125,"end":16.285,"sentiment":"neutral","sentiment_score":0.006947153713554144},{"text":"I'm","start":16.285,"end":16.605,"sentiment":"neutral","sentiment_score":0.006352655123919249}],"sentiment":"neutral","sentiment_score":0.006649904418736696,"channel":0,"num_words":2,"start":16.125,"end":16.605},{"sentences":[{"text":"Can I","start":16.295,"end":16.695,"sentiment":"neutral","sentiment_score":0.004971839487552643}],"sentiment":"neutral","sentiment_score":0.004971839487552643,"channel":1,"num_words":2,"start":16.295,"end":16.695},{"sentences":[{"text":"listening.","start":16.605,"end":17.105,"sentiment":"neutral","sentiment_score":0.008973083458840847}],"sentiment":"neutral","sentiment_score":0.008973083458840847,"channel":0,"num_words":1,"start":16.605,"end":17.105},{"sentences":[{"text":"is the is there any office located in this?","start":17.015,"end":19.415,"sentiment":"neutral","sentiment_score":0.0019049840047955513},{"text":"Because when I searched for the other Australian office, it showed me in Suite 1033710 Kent Street.","start":19.415,"end":28.86,"sentiment":"neutral","sentiment_score":-0.02151846906225033},{"text":"And so I'm here in the Ground Ground Floor Of 3710 Kent Street.","start":29.26,"end":34.7,"sentiment":"neutral","sentiment_score":0.0005936828047896808},{"text":"But when I look at this data, there is nothing named as Airtel Australia.","start":34.7,"end":40.0,"sentiment":"neutral","sentiment_score":-0.07054829597473145}],"sentiment":"neutral","sentiment_score":-0.025068441230171132,"channel":1,"num_words":53,"start":17.015,"end":40.0},{"sentences":[{"text":"Yeah.","start":40.975,"end":41.375,"sentiment":"neutral","sentiment_score":-0.03490374609827995},{"text":"We no longer have a physical office since after","start":41.375,"end":45.215,"sentiment":"neutral","sentiment_score":-0.103765027390586}],"sentiment":"neutral","sentiment_score":-0.0968788992613554,"channel":0,"num_words":10,"start":40.975,"end":45.215},{"sentences":[{"text":"Okay.","start":44.955,"end":45.455,"sentiment":"neutral","sentiment_score":-0.07512807846069336}],"sentiment":"neutral","sentiment_score":-0.07512807846069336,"channel":1,"num_words":1,"start":44.955,"end":45.455},{"sentences":[{"text":"pandemic.","start":45.215,"end":45.715,"sentiment":"neutral","sentiment_score":-0.07233475893735886},{"text":"We do have before pandemic.","start":46.015,"end":47.635,"sentiment":"neutral","sentiment_score":-0.030588827282190322},{"text":"However,","start":48.175,"end":48.675,"sentiment":"neutral","sentiment_score":-0.02603718265891075}],"sentiment":"neutral","sentiment_score":-0.03590229685817446,"channel":0,"num_words":7,"start":45.215,"end":48.675},{"sentences":[{"text":"Okay.","start":48.395,"end":48.895,"sentiment":"neutral","sentiment_score":-0.027663234621286392}],"sentiment":"neutral","sentiment_score":-0.027663234621286392,"channel":1,"num_words":1,"start":48.395,"end":48.895},{"sentences":[{"text":"after pandemic, we no longer have any physical office.","start":48.735,"end":52.515,"sentiment":"neutral","sentiment_score":-0.06438020161456531},{"text":"We only have our provisioning team headquarters and engineering headquarters.","start":52.574997,"end":58.52,"sentiment":"neutral","sentiment_score":-0.04161288309842348},{"text":"And if I","start":58.9,"end":59.46,"sentiment":"neutral","sentiment_score":-0.0077815524612863856}],"sentiment":"neutral","sentiment_score":-0.04631342285905372,"channel":0,"num_words":22,"start":48.735,"end":59.46},{"sentences":[{"text":"Okay.","start":59.37,"end":59.87,"sentiment":"neutral","sentiment_score":0.03758460283279419}],"sentiment":"neutral","sentiment_score":0.03758460283279419,"channel":1,"num_words":1,"start":59.37,"end":59.87},{"sentences":[{"text":"may ask, how may I assist you while you are looking for the office at Airtel?","start":59.46,"end":64.44,"sentiment":"neutral","sentiment_score":0.046711934424820356}],"sentiment":"neutral","sentiment_score":0.046711934424820356,"channel":0,"num_words":16,"start":59.46,"end":64.44},{"sentences":[{"text":"So so the problem I'm facing is that","start":64.17,"end":69.15,"sentiment":"neutral","sentiment_score":-0.2326449742540717}],"sentiment":"neutral","sentiment_score":-0.2326449742540717,"channel":1,"num_words":8,"start":64.17,"end":69.15},{"sentences":[{"text":"Mhmm.","start":69.555,"end":70.055,"sentiment":"neutral","sentiment_score":-0.2582055926322937}],"sentiment":"neutral","sentiment_score":-0.2582055926322937,"channel":0,"num_words":1,"start":69.555,"end":70.055},{"sentences":[{"text":"recently my old phone got damaged due to battery, and I had to replace with a new phone.","start":70.685,"end":80.705,"sentiment":"negative","sentiment_score":-0.4121147551470333},{"text":"So when I got the new phone and replaced my eSIM, like, I was trying to transfer my eSIM Ather eSIM from the older phone to new phone.","start":80.924995,"end":93.33,"sentiment":"neutral","sentiment_score":-0.1600415219685861},{"text":"It showed successful, but I'm not getting any network messages.","start":93.63,"end":98.58501,"sentiment":"negative","sentiment_score":-0.37233056873083115},{"text":"Nothing.","start":98.645004,"end":98.965004,"sentiment":"negative","sentiment_score":-0.4667183756828308},{"text":"I'm not able to use the same.","start":98.965004,"end":100.425,"sentiment":"negative","sentiment_score":-0.41688649569238934}],"sentiment":"neutral","sentiment_score":-0.2969915271969512,"channel":1,"num_words":64,"start":70.685,"end":100.425},{"sentences":[{"text":"Oh, I'm sorry to hear about that.","start":100.835,"end":102.274994,"sentiment":"neutral","sentiment_score":-0.11994187533855438},{"text":"But just to confirm, are you referring to your Indian phone number?","start":102.274994,"end":107.735,"sentiment":"neutral","sentiment_score":-0.06128936059152087}],"sentiment":"neutral","sentiment_score":-0.08289818181411217,"channel":0,"num_words":19,"start":100.835,"end":107.735},{"sentences":[{"text":"Yeah.","start":107.365005,"end":107.865005,"sentiment":"neutral","sentiment_score":-0.04415290430188179}],"sentiment":"neutral","sentiment_score":-0.04415290430188179,"channel":1,"num_words":1,"start":107.365005,"end":107.865005},{"sentences":[{"text":"Air","start":107.875,"end":108.195,"sentiment":"neutral","sentiment_score":-0.06583984941244125}],"sentiment":"neutral","sentiment_score":-0.06583984941244125,"channel":0,"num_words":1,"start":107.875,"end":108.195},{"sentences":[{"text":"I'm","start":108.165,"end":108.665,"sentiment":"neutral","sentiment_score":-0.08098631352186203}],"sentiment":"neutral","sentiment_score":-0.08098631352186203,"channel":1,"num_words":1,"start":108.165,"end":108.665},{"sentences":[{"text":"oh,","start":108.595,"end":109.095,"sentiment":"neutral","sentiment_score":-0.09889131784439088}],"sentiment":"neutral","sentiment_score":-0.09889131784439088,"channel":0,"num_words":1,"start":108.595,"end":109.095},{"sentences":[{"text":"I'm referring to my Indian phone number.","start":108.885,"end":110.905,"sentiment":"neutral","sentiment_score":-0.10670602002314158}],"sentiment":"neutral","sentiment_score":-0.10670602002314158,"channel":1,"num_words":7,"start":108.885,"end":110.905},{"sentences":[{"text":"I see.","start":111.24,"end":111.82,"sentiment":"neutral","sentiment_score":-0.0947938784956932},{"text":"I got it.","start":111.88,"end":112.62,"sentiment":"neutral","sentiment_score":-0.1250898316502571},{"text":"Please be advised you have reached a wrong phone number.","start":112.76,"end":115.74,"sentiment":"neutral","sentiment_score":-0.325336454808712},{"text":"This is Airtel Australia, and we only cater Australian phone number.","start":115.8,"end":121.0,"sentiment":"neutral","sentiment_score":-0.17829131131822412},{"text":"About your Indian SIM card or phone number, you still not to contact your local network, which is Airtel India.","start":121.0,"end":129.555,"sentiment":"neutral","sentiment_score":-0.12263905331492424}],"sentiment":"neutral","sentiment_score":-0.17896102806148323,"channel":0,"num_words":46,"start":111.24,"end":129.555},{"sentences":[{"text":"It just so happened we are having the same name, Airtel, but we are a separate entity.","start":129.855,"end":135.635,"sentiment":"neutral","sentiment_score":-0.02957567079540561},{"text":"We're not affiliated.","start":135.69499,"end":136.75499,"sentiment":"neutral","sentiment_score":-0.05765063936511675}],"sentiment":"neutral","sentiment_score":-0.03378691608086228,"channel":0,"num_words":20,"start":129.855,"end":136.75499},{"sentences":[{"text":"So if I want to activate my SIM, I should go back to India and do the","start":139.2,"end":144.73999,"sentiment":"neutral","sentiment_score":-0.0280305025551249}],"sentiment":"neutral","sentiment_score":-0.0280305025551249,"channel":1,"num_words":17,"start":139.2,"end":144.73999},{"sentences":[{"text":"Yeah.","start":144.42,"end":144.74,"sentiment":"neutral","sentiment_score":-0.004779941402375698},{"text":"You no.","start":144.74,"end":145.38,"sentiment":"neutral","sentiment_score":-0.0451029185205698},{"text":"No.","start":145.38,"end":145.62,"sentiment":"neutral","sentiment_score":-0.05001524090766907},{"text":"You don't need to go back to India.","start":145.62,"end":147.56,"sentiment":"neutral","sentiment_score":-0.054355707950890064},{"text":"You just need to call your local network, which is Airtel India, not Airtel AU.","start":147.78,"end":154.815,"sentiment":"neutral","sentiment_score":-0.01879705401758353}],"sentiment":"neutral","sentiment_score":-0.03191861086007622,"channel":0,"num_words":27,"start":144.42,"end":154.815},{"sentences":[{"text":"Because we don't cater any other phone number asides with Australian phone number.","start":156.39499,"end":162.25499,"sentiment":"neutral","sentiment_score":-0.039290655977450885},{"text":"This is Airtel AU.","start":162.875,"end":164.415,"sentiment":"neutral","sentiment_score":0.006355577381327748},{"text":"What we do is to provide Internet service and a mobile plan services in Australia.","start":164.795,"end":170.83,"sentiment":"neutral","sentiment_score":0.017308025682965914}],"sentiment":"neutral","sentiment_score":-0.007054244779283181,"channel":0,"num_words":32,"start":156.39499,"end":170.83},{"sentences":[{"text":"Okay.","start":170.55,"end":171.05,"sentiment":"neutral","sentiment_score":0.025088924914598465}],"sentiment":"neutral","sentiment_score":0.025088924914598465,"channel":1,"num_words":1,"start":170.55,"end":171.05},{"sentences":[{"text":"Yeah.","start":172.01,"end":172.51,"sentiment":"neutral","sentiment_score":0.029210904613137245}],"sentiment":"neutral","sentiment_score":0.029210904613137245,"channel":0,"num_words":1,"start":172.01,"end":172.51},{"sentences":[{"text":"Okay.","start":172.55,"end":173.05,"sentiment":"neutral","sentiment_score":0.03713738173246384},{"text":"Sure.","start":173.11,"end":173.61,"sentiment":"neutral","sentiment_score":0.06487243622541428},{"text":"Because I actually, my parents had went to the Indian Australian sorry.","start":174.15,"end":178.47,"sentiment":"neutral","sentiment_score":0.00761815548563997},{"text":"Indian Airtel office.","start":178.47,"end":180.01,"sentiment":"neutral","sentiment_score":-0.008317011098066965},{"text":"They said if you go to Australian office, then I think your problem will be solved.","start":180.285,"end":185.02501,"sentiment":"neutral","sentiment_score":-0.032249801442958415}],"sentiment":"neutral","sentiment_score":-0.010530914321090237,"channel":1,"num_words":33,"start":172.55,"end":185.02501},{"sentences":[{"text":"Maybe Airtel India has a office in Australia, but we're not","start":186.505,"end":193.145,"sentiment":"neutral","sentiment_score":-0.03339422883635217}],"sentiment":"neutral","sentiment_score":-0.03339422883635217,"channel":0,"num_words":11,"start":186.505,"end":193.145},{"sentences":[{"text":"Yeah.","start":193.0,"end":193.23999,"sentiment":"neutral","sentiment_score":-0.027500782161951065}],"sentiment":"neutral","sentiment_score":-0.027500782161951065,"channel":1,"num_words":1,"start":193.0,"end":193.23999},{"sentences":[{"text":"affiliate.","start":193.145,"end":193.645,"sentiment":"neutral","sentiment_score":-0.04003382474184036}],"sentiment":"neutral","sentiment_score":-0.04003382474184036,"channel":0,"num_words":1,"start":193.145,"end":193.645},{"sentences":[{"text":"They refer they refer to the same address as I am right now.","start":193.23999,"end":198.54,"sentiment":"neutral","sentiment_score":-0.02431313808147724}],"sentiment":"neutral","sentiment_score":-0.02431313808147724,"channel":1,"num_words":13,"start":193.23999,"end":198.54},{"sentences":[{"text":"Yeah.","start":198.69,"end":199.01,"sentiment":"neutral","sentiment_score":-0.021024314686656},{"text":"We're really getting those bunch of calls, but, yeah,","start":199.01,"end":204.70999,"sentiment":"neutral","sentiment_score":-0.038119819222225085}],"sentiment":"neutral","sentiment_score":-0.03641026876866817,"channel":0,"num_words":10,"start":198.69,"end":204.70999},{"sentences":[{"text":"Mhmm.","start":204.76,"end":205.26,"sentiment":"neutral","sentiment_score":-0.05439436808228493}],"sentiment":"neutral","sentiment_score":-0.05439436808228493,"channel":1,"num_words":1,"start":204.76,"end":205.26},{"sentences":[{"text":"we we're not affiliated.","start":205.09,"end":206.55,"sentiment":"neutral","sentiment_score":-0.10477474890649319},{"text":"I'm sorry.","start":206.77,"end":207.51,"sentiment":"neutral","sentiment_score":-0.13495006412267685},{"text":"Even though we would love to, we don't have any access to any other phone number aside with our Australian phone number.","start":207.66501,"end":214.005,"sentiment":"neutral","sentiment_score":-0.0979703397236087}],"sentiment":"neutral","sentiment_score":-0.10158380706395422,"channel":0,"num_words":28,"start":205.09,"end":214.005},{"sentences":[{"text":"Okay.","start":215.955,"end":216.455,"sentiment":"neutral","sentiment_score":-0.015358620323240755}],"sentiment":"neutral","sentiment_score":-0.015358620323240755,"channel":1,"num_words":1,"start":215.955,"end":216.455},{"sentences":[{"text":"Yeah.","start":216.625,"end":217.125,"sentiment":"neutral","sentiment_score":-0.008257543668150902},{"text":"Yeah.","start":219.74501,"end":220.145,"sentiment":"neutral","sentiment_score":-0.006284765899181366}],"sentiment":"neutral","sentiment_score":-0.007271154783666134,"channel":0,"num_words":2,"start":216.625,"end":220.145},{"sentences":[{"text":"So","start":220.035,"end":220.535,"sentiment":"neutral","sentiment_score":-0.009278180077672005}],"sentiment":"neutral","sentiment_score":-0.009278180077672005,"channel":1,"num_words":1,"start":220.035,"end":220.535},{"sentences":[{"text":"You may just","start":220.145,"end":221.04501,"sentiment":"neutral","sentiment_score":-0.014946044112245241}],"sentiment":"neutral","sentiment_score":-0.014946044112245241,"channel":0,"num_words":3,"start":220.145,"end":221.04501},{"sentences":[{"text":"I should","start":220.595,"end":221.255,"sentiment":"neutral","sentiment_score":-0.021713636815547943}],"sentiment":"neutral","sentiment_score":-0.021713636815547943,"channel":1,"num_words":2,"start":220.595,"end":221.255},{"sentences":[{"text":"search for","start":221.425,"end":222.67,"sentiment":"neutral","sentiment_score":-0.02581838984042406}],"sentiment":"neutral","sentiment_score":-0.02581838984042406,"channel":0,"num_words":2,"start":221.425,"end":222.67},{"sentences":[{"text":"call","start":222.5,"end":222.74,"sentiment":"neutral","sentiment_score":-0.03506794199347496}],"sentiment":"neutral","sentiment_score":-0.03506794199347496,"channel":1,"num_words":1,"start":222.5,"end":222.74},{"sentences":[{"text":"any","start":222.67,"end":222.98999,"sentiment":"neutral","sentiment_score":-0.025768334046006203}],"sentiment":"neutral","sentiment_score":-0.025768334046006203,"channel":0,"num_words":1,"start":222.67,"end":222.98999},{"sentences":[{"text":"back","start":222.74,"end":223.06001,"sentiment":"neutral","sentiment_score":-0.022042103111743927}],"sentiment":"neutral","sentiment_score":-0.022042103111743927,"channel":1,"num_words":1,"start":222.74,"end":223.06001},{"sentences":[{"text":"contact","start":222.98999,"end":223.48999,"sentiment":"neutral","sentiment_score":-0.03634892404079437}],"sentiment":"neutral","sentiment_score":-0.03634892404079437,"channel":0,"num_words":1,"start":222.98999,"end":223.48999},{"sentences":[{"text":"to my Indian","start":223.06001,"end":223.86,"sentiment":"neutral","sentiment_score":-0.021887094403306644}],"sentiment":"neutral","sentiment_score":-0.021887094403306644,"channel":1,"num_words":3,"start":223.06001,"end":223.86},{"sentences":[{"text":"details.","start":223.54999,"end":224.04999,"sentiment":"neutral","sentiment_score":-0.013301586732268332}],"sentiment":"neutral","sentiment_score":-0.013301586732268332,"channel":0,"num_words":1,"start":223.54999,"end":224.04999},{"sentences":[{"text":"yeah.","start":224.42001,"end":224.92001,"sentiment":"neutral","sentiment_score":0.01165301725268364}],"sentiment":"neutral","sentiment_score":0.01165301725268364,"channel":1,"num_words":1,"start":224.42001,"end":224.92001},{"sentences":[{"text":"Yeah.","start":224.82999,"end":225.31,"sentiment":"neutral","sentiment_score":0.035178184509277344},{"text":"That's right.","start":225.31,"end":226.18999,"sentiment":"neutral","sentiment_score":0.0741952583193779},{"text":"Because this is Airtel Australia.","start":226.18999,"end":228.29,"sentiment":"neutral","sentiment_score":0.060355377942323686}],"sentiment":"neutral","sentiment_score":0.060668198857456446,"channel":0,"num_words":8,"start":224.82999,"end":228.29},{"sentences":[{"text":"Sure, ma'am.","start":229.63293,"end":230.37292,"sentiment":"neutral","sentiment_score":0.18028594553470612}],"sentiment":"neutral","sentiment_score":0.18028594553470612,"channel":1,"num_words":2,"start":229.63293,"end":230.37292},{"sentences":[{"text":"Alright.","start":230.98999,"end":231.46999,"sentiment":"neutral","sentiment_score":0.25149908661842346}],"sentiment":"neutral","sentiment_score":0.25149908661842346,"channel":0,"num_words":1,"start":230.98999,"end":231.46999},{"sentences":[{"text":"Thank","start":231.15292,"end":231.47293,"sentiment":"positive","sentiment_score":0.5089118480682373}],"sentiment":"positive","sentiment_score":0.5089118480682373,"channel":1,"num_words":1,"start":231.15292,"end":231.47293},{"sentences":[{"text":"Thank","start":231.46999,"end":231.70999,"sentiment":"positive","sentiment_score":0.5219838619232178}],"sentiment":"positive","sentiment_score":0.5219838619232178,"channel":0,"num_words":1,"start":231.46999,"end":231.70999},{"sentences":[{"text":"you so","start":231.47293,"end":231.79294,"sentiment":"positive","sentiment_score":0.5342787802219391}],"sentiment":"positive","sentiment_score":0.5342787802219391,"channel":1,"num_words":2,"start":231.47293,"end":231.79294},{"sentences":[{"text":"you.","start":231.70999,"end":232.10999,"sentiment":"positive","sentiment_score":0.4792487621307373}],"sentiment":"positive","sentiment_score":0.4792487621307373,"channel":0,"num_words":1,"start":231.70999,"end":232.10999},{"sentences":[{"text":"much for","start":231.79294,"end":232.19293,"sentiment":"positive","sentiment_score":0.4668033570051193}],"sentiment":"positive","sentiment_score":0.4668033570051193,"channel":1,"num_words":2,"start":231.79294,"end":232.19293},{"sentences":[{"text":"Have","start":232.10999,"end":232.34999,"sentiment":"positive","sentiment_score":0.4589122235774994}],"sentiment":"positive","sentiment_score":0.4589122235774994,"channel":0,"num_words":1,"start":232.10999,"end":232.34999},{"sentences":[{"text":"your","start":232.19293,"end":232.43294,"sentiment":"positive","sentiment_score":0.4679833650588989}],"sentiment":"positive","sentiment_score":0.4679833650588989,"channel":1,"num_words":1,"start":232.19293,"end":232.43294},{"sentences":[{"text":"a","start":232.34999,"end":232.51,"sentiment":"positive","sentiment_score":0.44941073656082153}],"sentiment":"positive","sentiment_score":0.44941073656082153,"channel":0,"num_words":1,"start":232.34999,"end":232.51},{"sentences":[{"text":"help.","start":232.43294,"end":232.83293,"sentiment":"positive","sentiment_score":0.5138897895812988}],"sentiment":"positive","sentiment_score":0.5138897895812988,"channel":1,"num_words":1,"start":232.43294,"end":232.83293},{"sentences":[{"text":"good one.","start":232.51,"end":233.25,"sentiment":"positive","sentiment_score":0.5078915953636169}],"sentiment":"positive","sentiment_score":0.5078915953636169,"channel":0,"num_words":2,"start":232.51,"end":233.25},{"sentences":[{"text":"Yeah.","start":232.83293,"end":233.33293,"sentiment":"neutral","sentiment_score":0.2642383277416229}],"sentiment":"neutral","sentiment_score":0.2642383277416229,"channel":1,"num_words":1,"start":232.83293,"end":233.33293},{"sentences":[{"text":"You're most","start":233.39,"end":234.03,"sentiment":"neutral","sentiment_score":0.3088773787021637}],"sentiment":"neutral","sentiment_score":0.3088773787021637,"channel":0,"num_words":2,"start":233.39,"end":234.03},{"sentences":[{"text":"Thank you.","start":233.71294,"end":234.11293,"sentiment":"positive","sentiment_score":0.47797825932502747}],"sentiment":"positive","sentiment_score":0.47797825932502747,"channel":1,"num_words":2,"start":233.71294,"end":234.11293},{"sentences":[{"text":"welcome.","start":234.03,"end":234.51,"sentiment":"positive","sentiment_score":0.4418463110923767}],"sentiment":"positive","sentiment_score":0.4418463110923767,"channel":0,"num_words":1,"start":234.03,"end":234.51},{"sentences":[{"text":"Bye bye.","start":234.11293,"end":234.85294,"sentiment":"neutral","sentiment_score":0.305713415145874}],"sentiment":"neutral","sentiment_score":0.305713415145874,"channel":1,"num_words":2,"start":234.11293,"end":234.85294},{"sentences":[{"text":"Be safe.","start":234.51,"end":235.23,"sentiment":"neutral","sentiment_score":0.3307519555091858},{"text":"Bye bye.","start":235.23,"end":235.96999,"sentiment":"neutral","sentiment_score":0.1964104026556015}],"sentiment":"neutral","sentiment_score":0.26358117908239365,"channel":0,"num_words":4,"start":234.51,"end":235.96999},{"sentences":[{"text":"Yeah.","start":235.95293,"end":236.27293,"sentiment":"neutral","sentiment_score":0.04647402465343475},{"text":"Bye bye.","start":236.27293,"end":237.01292,"sentiment":"neutral","sentiment_score":0.030344940721988678}],"sentiment":"neutral","sentiment_score":0.0357213020324707,"channel":1,"num_words":3,"start":235.95293,"end":237.01292}]},"summary":{"result":"success","short":"The customer calls to report that they have been unable to find the Airtel office in their area due to a recent phone damage. The agent confirms that they only cater Australian phone numbers and advises the customer to contact Airtel India to activate their SIM card. The customer is advised to search for call back contact information for their Indian details."},"intents":{"segments":[{"text":"is the is there any office located in this?","start_word":36,"end_word":44,"intents":[{"intent":"Assist with office location","confidence_score":0.004542524}]},{"text":"What we do is to provide Internet service and a mobile plan services in Australia. Okay. Yeah.","start_word":377,"end_word":393,"intents":[{"intent":"Check availability of services","confidence_score":0.000029261408}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2498293370008469},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.601881206035614},{"text":"Hello. Good afternoon. I'm actually at the 317 Kent Street. Pardon me? Okay. Hello? Yeah. I'm Can I listening. is the is there any office located in this? Because when I searched for the other Australian office, it showed me in Suite 1033710 Kent Street. And so I'm here in the Ground Ground Floor Of 3710 Kent Street. But when I look at this data, there is nothing named as Airtel Australia. Yeah. We no longer have a physical office since after Okay. pandemic. We do have before pandemic. However, Okay. after pandemic, we no longer have any physical office. We only have our provisioning team headquarters and engineering headquarters. And if I Okay. may ask, how may I assist you while you are looking for the office at Airtel? So so the problem I'm facing is that Mhmm.","start_word":17,"end_word":155,"sentiment":"neutral","sentiment_score":-0.03346463665366173},{"text":"recently my old phone got damaged due to battery, and I had to replace with a new phone.","start_word":156,"end_word":173,"sentiment":"negative","sentiment_score":-0.4015007615089417},{"text":"So when I got the new phone and replaced my eSIM, like, I was trying to transfer my eSIM Ather eSIM from the older phone to new phone.","start_word":174,"end_word":201,"sentiment":"neutral","sentiment_score":-0.15100978314876556},{"text":"It showed successful, but I'm not getting any network messages. Nothing. I'm not able to use the same.","start_word":202,"end_word":219,"sentiment":"negative","sentiment_score":-0.4041101932525635},{"text":"Oh, I'm sorry to hear about that. But just to confirm, are you referring to your Indian phone number? Yeah. Air I'm oh, I'm referring to my Indian phone number. I see. I got it. Please be advised you have reached a wrong phone number. This is Airtel Australia, and we only cater Australian phone number. About your Indian SIM card or phone number, you still not to contact your local network, which is Airtel India. It just so happened we are having the same name, Airtel, but we are a separate entity. We're not affiliated. So if I want to activate my SIM, I should go back to India and do the Yeah. You no. No. You don't need to go back to India. You just need to call your local network, which is Airtel India, not Airtel AU. Because we don't cater any other phone number asides with Australian phone number. This is Airtel AU. What we do is to provide Internet service and a mobile plan services in Australia. Okay. Yeah. Okay. Sure. Because I actually, my parents had went to the Indian Australian sorry. Indian Airtel office. They said if you go to Australian office, then I think your problem will be solved. Maybe Airtel India has a office in Australia, but we're not Yeah. affiliate. They refer they refer to the same address as I am right now. Yeah. We're really getting those bunch of calls, but, yeah, Mhmm. we we're not affiliated. I'm sorry. Even though we would love to, we don't have any access to any other phone number aside with our Australian phone number. Okay. Yeah. Yeah. So You may just I should search for call any back contact to my Indian details. yeah. Yeah. That's right. Because this is Airtel Australia. Sure, ma'am. Alright.","start_word":220,"end_word":522,"sentiment":"neutral","sentiment_score":-0.04963083592898185},{"text":"Thank Thank you so you. much for Have your a help. good one.","start_word":523,"end_word":535,"sentiment":"positive","sentiment_score":0.488486111164093},{"text":"Yeah.","start_word":536,"end_word":536,"sentiment":"neutral","sentiment_score":0.2642383277416229},{"text":"You're most Thank you. welcome.","start_word":537,"end_word":541,"sentiment":"positive","sentiment_score":0.4036265015602112},{"text":"Bye bye. Be safe. Bye bye. Yeah. Bye bye.","start_word":542,"end_word":550,"sentiment":"neutral","sentiment_score":0.21927782230907017}],"average":{"sentiment":"neutral","sentiment_score":-0.031557707353071736}}}}