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Paul speaking.\n\nChannel 0: Yeah. Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. So this is only a quick follow-up call regarding the pen test proposal that we sent a few weeks ago.\n\nChannel 1: Yes.\n\nChannel 0: Yes, sir. Sir, actually, we we would like to know, sir, if you have any available schedule or any question, or maybe you could schedule something up with Bogjit, maybe next week for regarding question or concern regarding the proposal.\n\nChannel 1: I I actually just sent an email out two minutes ago to you guys. I\n\nChannel 0: Alright.\n\nChannel 1: it's gonna\n\nChannel 0: You\n\nChannel 1: yeah.\n\nChannel 0: did.\n\nChannel 1: It's it's it's the the topic will come up internally, you know, in the next couple of weeks. 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say.","start":60.08,"end":62.58,"sentiment":"neutral","sentiment_score":0.010108989352981249}],"sentiment":"neutral","sentiment_score":0.010108989352981249,"channel":1,"num_words":6,"start":60.08,"end":62.58},{"sentences":[{"text":"Mhmm.","start":62.99,"end":63.49,"sentiment":"neutral","sentiment_score":0.02333538793027401}],"sentiment":"neutral","sentiment_score":0.02333538793027401,"channel":0,"num_words":1,"start":62.99,"end":63.49},{"sentences":[{"text":"Yep.","start":64.12294,"end":64.62294,"sentiment":"neutral","sentiment_score":0.04105040803551674}],"sentiment":"neutral","sentiment_score":0.04105040803551674,"channel":1,"num_words":1,"start":64.12294,"end":64.62294},{"sentences":[{"text":"Alright.","start":64.19,"end":64.69,"sentiment":"neutral","sentiment_score":0.07025497406721115},{"text":"Okay.","start":64.83,"end":65.23,"sentiment":"neutral","sentiment_score":0.0905737578868866},{"text":"Got it, sir.","start":65.23,"end":66.11,"sentiment":"neutral","sentiment_score":0.15451858441034952},{"text":"Alright.","start":66.11,"end":66.51,"sentiment":"neutral","sentiment_score":0.15512016415596008},{"text":"Okay.","start":66.51,"end":67.01,"sentiment":"neutral","sentiment_score":0.1892613470554352}],"sentiment":"neutral","sentiment_score":0.13839514234236308,"channel":0,"num_words":7,"start":64.19,"end":67.01},{"sentences":[{"text":"Thank","start":67.47,"end":67.79,"sentiment":"positive","sentiment_score":0.5455595254898071}],"sentiment":"positive","sentiment_score":0.5455595254898071,"channel":0,"num_words":1,"start":67.47,"end":67.79},{"sentences":[{"text":"Cool.","start":67.64294,"end":68.14294,"sentiment":"positive","sentiment_score":0.5492064356803894}],"sentiment":"positive","sentiment_score":0.5492064356803894,"channel":1,"num_words":1,"start":67.64294,"end":68.14294},{"sentences":[{"text":"you so much, Paul.","start":67.79,"end":68.83,"sentiment":"positive","sentiment_score":0.6094736754894257}],"sentiment":"positive","sentiment_score":0.6094736754894257,"channel":0,"num_words":4,"start":67.79,"end":68.83},{"sentences":[{"text":"Alright,","start":68.602936,"end":69.00294,"sentiment":"neutral","sentiment_score":0.2537608742713928}],"sentiment":"neutral","sentiment_score":0.2537608742713928,"channel":1,"num_words":1,"start":68.602936,"end":69.00294},{"sentences":[{"text":"Okay.","start":68.83,"end":69.07,"sentiment":"neutral","sentiment_score":0.24935704469680783}],"sentiment":"neutral","sentiment_score":0.24935704469680783,"channel":0,"num_words":1,"start":68.83,"end":69.07},{"sentences":[{"text":"mate.","start":69.00294,"end":69.50294,"sentiment":"neutral","sentiment_score":0.2726770043373108}],"sentiment":"neutral","sentiment_score":0.2726770043373108,"channel":1,"num_words":1,"start":69.00294,"end":69.50294},{"sentences":[{"text":"Have a good day, Paul.","start":69.07,"end":69.950005,"sentiment":"positive","sentiment_score":0.4622117459774017},{"text":"Take care.","start":69.950005,"end":70.69,"sentiment":"positive","sentiment_score":0.3622875064611435}],"sentiment":"positive","sentiment_score":0.4336619632584708,"channel":0,"num_words":7,"start":69.07,"end":70.69},{"sentences":[{"text":"Good.","start":70.44294,"end":70.84294,"sentiment":"neutral","sentiment_score":0.31624436378479004},{"text":"Bye.","start":70.84294,"end":71.34294,"sentiment":"neutral","sentiment_score":0.2101595103740692}],"sentiment":"neutral","sentiment_score":0.2632019370794296,"channel":1,"num_words":2,"start":70.44294,"end":71.34294},{"sentences":[{"text":"Alright.","start":70.990005,"end":71.23,"sentiment":"neutral","sentiment_score":0.16310302913188934},{"text":"Alright.","start":71.23,"end":71.55,"sentiment":"neutral","sentiment_score":0.1514473557472229},{"text":"Take care.","start":71.55,"end":72.29,"sentiment":"neutral","sentiment_score":0.13104948773980143}],"sentiment":"neutral","sentiment_score":0.14416234008967876,"channel":0,"num_words":4,"start":70.990005,"end":72.29}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT, Ronald, calls a customer named Paul to follow up on a pen test proposal sent a few weeks ago. Ronald asks if Paul has any schedule or questions regarding the proposal and mentions sending an email to the customer. They discuss scheduling the proposal for mid-July and end the call on a pleasant note."},"intents":{"segments":[{"text":"So this is only a quick follow-up call regarding the pen test proposal that we sent a few weeks ago.","start_word":32,"end_word":51,"intents":[{"intent":"Request follow-up call","confidence_score":0.0630573}]},{"text":"Sir, actually, we we would like to know, sir, if you have any available schedule or any question, or maybe you could schedule something up with Bogjit, maybe next week for regarding question or concern regarding the proposal.","start_word":55,"end_word":92,"intents":[{"intent":"Schedule discussion with bogjit","confidence_score":0.0011474476}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Paul speaking. Yeah. Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.1910836845636368},{"text":"Good. Thank you. How are you? I'm doing wonderful. Thank you for asking.","start_word":19,"end_word":31,"sentiment":"positive","sentiment_score":0.6014125943183899},{"text":"So this is only a quick follow-up call regarding the pen test proposal that we sent a few weeks ago. Yes. Yes, sir. Sir, actually, we we would like to know, sir, if you have any available schedule or any question, or maybe you could schedule something up with Bogjit, maybe next week for regarding question or concern regarding the proposal. I I actually just sent an email out two minutes ago to you guys. I Alright. it's gonna You yeah. did. It's it's it's the the topic will come up internally, you know, in the next couple of weeks. So I'll reach out to to to to Bell Alright. probably mid July, I would say. Mhmm. Yep. Alright. Okay. Got it, sir. Alright. Okay.","start_word":32,"end_word":156,"sentiment":"neutral","sentiment_score":0.04937223345041275},{"text":"Thank Cool. you so much, Paul.","start_word":157,"end_word":162,"sentiment":"positive","sentiment_score":0.5771828293800354},{"text":"Alright, Okay. mate.","start_word":163,"end_word":165,"sentiment":"neutral","sentiment_score":0.2597534656524658},{"text":"Have a good day, Paul. Take care.","start_word":166,"end_word":172,"sentiment":"positive","sentiment_score":0.4324769377708435},{"text":"Good. Bye. Alright. Alright. Take care.","start_word":173,"end_word":178,"sentiment":"neutral","sentiment_score":0.1917513906955719}],"average":{"sentiment":"neutral","sentiment_score":0.15140001360340752}}}}