{"metadata":{"transaction_key":"deprecated","request_id":"019ef842-1fc6-75d2-95cc-7fee31a9e6e4","sha256":"f95cdaef2ca90255218b1be04bfc1b4af1012a67a4e0a5412547d14813a743ed","created":"2026-06-24T06:12:24.638Z","duration":11.591937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've come through to Andrew's phone. Sorry I missed your call. Please leave a message, and I'll call you right back. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":1.04,"end":1.28,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07839707285165787},{"word":"you've","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.04357094690203667},{"word":"come","start":1.5999999,"end":1.68,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.0874732956290245},{"word":"through","start":1.68,"end":1.92,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.0849035233259201},{"word":"to","start":1.92,"end":2.08,"confidence":0.98095703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03991208225488663},{"word":"andrew's","start":2.08,"end":2.56,"confidence":0.96655273,"punctuated_word":"Andrew's","sentiment":"neutral","sentiment_score":0.07127699255943298},{"word":"phone","start":2.56,"end":2.96,"confidence":0.99853516,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.03205627202987671},{"word":"sorry","start":2.96,"end":3.1999998,"confidence":0.98291016,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.2577527165412903},{"word":"i","start":3.1999998,"end":3.28,"confidence":0.74072266,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3920674920082092},{"word":"missed","start":3.28,"end":3.6,"confidence":0.91259766,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.5020008087158203},{"word":"your","start":3.6,"end":3.76,"confidence":0.9902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4340580999851227},{"word":"call","start":3.76,"end":4.16,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.3757855892181397},{"word":"please","start":4.16,"end":4.48,"confidence":0.78125,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1397561877965927},{"word":"leave","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.052533894777297974},{"word":"a","start":4.72,"end":4.7999997,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0649380162358284},{"word":"message","start":4.7999997,"end":5.12,"confidence":0.9499512,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.04473109543323517},{"word":"and","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15315662324428558},{"word":"i'll","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.18051230907440183},{"word":"call","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0444132387638092},{"word":"you","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12781043350696564},{"word":"right","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.18065476417541504},{"word":"back","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.06766381114721298},{"word":"thank","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7194069027900696},{"word":"you","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.40133970975875854}],"paragraphs":{"transcript":"\nHi. You've come through to Andrew's phone. Sorry I missed your call. Please leave a message, and I'll call you right back. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.28,"sentiment":"neutral","sentiment_score":0.07839707285165787},{"text":"You've come through to Andrew's phone.","start":1.28,"end":2.96,"sentiment":"neutral","sentiment_score":0.0598655187835296},{"text":"Sorry I missed your call.","start":2.96,"end":4.16,"sentiment":"negative","sentiment_score":-0.39233294129371643},{"text":"Please leave a message, and I'll call you right back.","start":4.16,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.054171417653560636},{"text":"Thank you.","start":6.3199997,"end":7.06,"sentiment":"positive","sentiment_score":0.5603733062744141}],"sentiment":"neutral","sentiment_score":0.005766094507028659,"num_words":24,"start":1.04,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've come through to Andrew's phone. Sorry I missed your call. Please leave a message, and I'll call you right back. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.28,"sentiment":"neutral","sentiment_score":0.07839707285165787},{"text":"You've come through to Andrew's phone.","start":1.28,"end":2.96,"sentiment":"neutral","sentiment_score":0.0598655187835296},{"text":"Sorry I missed your call.","start":2.96,"end":4.16,"sentiment":"negative","sentiment_score":-0.39233294129371643},{"text":"Please leave a message, and I'll call you right back.","start":4.16,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.054171417653560636},{"text":"Thank you.","start":6.3199997,"end":7.06,"sentiment":"positive","sentiment_score":0.5603733062744141}],"sentiment":"neutral","sentiment_score":0.005766094507028659,"channel":1,"num_words":24,"start":1.04,"end":7.06}]},"summary":{"result":"success","short":"Hi. You've come through to Andrew's phone. Sorry I missed your call. Please leave a message, and I'll call you right back. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":22,"end_word":23,"intents":[{"intent":"Call back","confidence_score":0.54442835}]}]},"sentiments":{"segments":[{"text":"Hi. You've come through to Andrew's phone.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.05982610955834389},{"text":"Sorry I missed your call.","start_word":7,"end_word":11,"sentiment":"negative","sentiment_score":-0.3895750641822815},{"text":"Please leave a message, and I'll call you right back.","start_word":12,"end_word":21,"sentiment":"neutral","sentiment_score":0.06334637850522995},{"text":"Thank you.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.6417571902275085}],"average":{"sentiment":"neutral","sentiment_score":0.03556097198177029}}}}