{"metadata":{"transaction_key":"deprecated","request_id":"01a0efe5-3a8d-7cb2-93d7-4a0d7685df69","sha256":"6846412ab3ee37930424b87d2e62e4e902c6bd8c493b20907dae1ff570a3222d","created":"2026-09-30T01:19:33.734Z","duration":57.095936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":65,"output_tokens":33},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":73,"output_tokens":73},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":73,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking, sir Andrew Baine.","confidence":0.795166,"words":[{"word":"i'm","start":7.04,"end":7.2799997,"confidence":0.795166,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05726383253931999},{"word":"looking","start":7.2799997,"end":7.68,"confidence":0.8388672,"punctuated_word":"looking,","sentiment":"neutral","sentiment_score":0.10859809815883636},{"word":"sir","start":7.68,"end":8.08,"confidence":0.99902344,"punctuated_word":"sir","sentiment":"neutral","sentiment_score":0.13599853217601776},{"word":"andrew","start":8.08,"end":8.58,"confidence":0.5019531,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.13620373606681824},{"word":"baine","start":8.639999,"end":9.139999,"confidence":0.5609131,"punctuated_word":"Baine.","sentiment":"neutral","sentiment_score":0.0849636048078537}],"paragraphs":{"transcript":"\nI'm looking, sir Andrew Baine.","paragraphs":[{"sentences":[{"text":"I'm looking, sir Andrew Baine.","start":7.04,"end":9.139999,"sentiment":"neutral","sentiment_score":0.1046055607497692}],"sentiment":"neutral","sentiment_score":0.1046055607497692,"num_words":5,"start":7.04,"end":9.139999}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew Vane. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.56,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05540084093809128},{"word":"if","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04212944954633713},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02989520877599716},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.018080446869134903},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.027714811265468597},{"word":"name","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.018742673099040985},{"word":"and","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02743927761912346},{"word":"reason","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.02582714520394802},{"word":"for","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027423469349741936},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0271880142390728},{"word":"i'll","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04692777991294861},{"word":"see","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.041824519634246826},{"word":"if","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.033499620854854584},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0188387893140316},{"word":"person","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.027945436537265778},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.022974293678998947},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.029699252918362617},{"word":"thanks","start":15.535,"end":15.775,"confidence":0.94628906,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6761608719825745},{"word":"andrew","start":15.775,"end":16.255,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"positive","sentiment_score":0.709739625453949},{"word":"vane","start":16.255,"end":16.755,"confidence":0.80875653,"punctuated_word":"Vane.","sentiment":"positive","sentiment_score":0.5505903959274292},{"word":"please","start":17.055,"end":17.455,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.01753087341785431},{"word":"stay","start":17.455,"end":17.775,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.05339731276035309},{"word":"on","start":17.775,"end":17.935,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12748053669929504},{"word":"the","start":17.935,"end":18.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05042470246553421},{"word":"line","start":18.095,"end":18.595,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.08324631303548813},{"word":"i'm","start":40.13,"end":40.45,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3350297212600708},{"word":"sorry","start":40.45,"end":40.93,"confidence":0.98535156,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.39672595262527466},{"word":"this","start":40.93,"end":41.17,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6260706186294556},{"word":"person","start":41.17,"end":41.49,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.55179363489151},{"word":"is","start":41.49,"end":41.73,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5582162737846375},{"word":"not","start":41.73,"end":41.89,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5105376839637756},{"word":"available","start":41.89,"end":42.39,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.48473766446113586},{"word":"if","start":42.85,"end":43.010002,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2668059170246124},{"word":"you","start":43.010002,"end":43.17,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1604434847831726},{"word":"would","start":43.17,"end":43.33,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1710282862186432},{"word":"like","start":43.33,"end":43.489998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16007965803146362},{"word":"to","start":43.489998,"end":43.65,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19637654721736908},{"word":"leave","start":43.65,"end":43.89,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.20978522300720215},{"word":"an","start":43.89,"end":44.05,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.21138916909694672},{"word":"additional","start":44.05,"end":44.53,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.21941211819648743},{"word":"message","start":44.53,"end":45.03,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.25456488132476807},{"word":"please","start":45.155003,"end":45.555,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2102362960577011},{"word":"reply","start":45.555,"end":45.875,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.28653019666671753},{"word":"after","start":45.875,"end":46.195,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14202848076820374},{"word":"the","start":46.195,"end":46.275,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17027977108955383},{"word":"tone","start":46.275,"end":46.775,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1114034503698349}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew Vane. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.05540084093809128},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.029134386801160872},{"text":"Thanks, Andrew Vane.","start":15.535,"end":16.755,"sentiment":"positive","sentiment_score":0.6454969644546509},{"text":"Please stay on the line.","start":17.055,"end":18.595,"sentiment":"neutral","sentiment_score":-0.06641594767570495},{"text":"I'm sorry.","start":40.13,"end":40.93,"sentiment":"negative","sentiment_score":-0.36587783694267273}],"sentiment":"neutral","sentiment_score":0.051637278179879544,"num_words":27,"start":0.24,"end":40.93},{"sentences":[{"text":"This person is not available.","start":40.93,"end":42.39,"sentiment":"negative","sentiment_score":-0.5462711751461029},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.85,"end":46.775,"sentiment":"neutral","sentiment_score":-0.1978831057037626}],"sentiment":"neutral","sentiment_score":-0.2895641766096416,"num_words":19,"start":40.93,"end":46.775}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking, sir Andrew Baine.\n\nChannel 1: Thanks, Andrew Vane. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.05540084093809128},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.029134386801160872}],"sentiment":"neutral","sentiment_score":0.030679472338627365,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"I'm looking, sir Andrew Baine.","start":7.04,"end":9.139999,"sentiment":"neutral","sentiment_score":0.1046055607497692}],"sentiment":"neutral","sentiment_score":0.1046055607497692,"channel":0,"num_words":5,"start":7.04,"end":9.139999},{"sentences":[{"text":"Thanks, Andrew Vane.","start":15.535,"end":16.755,"sentiment":"positive","sentiment_score":0.6454969644546509},{"text":"Please stay on the line.","start":17.055,"end":18.595,"sentiment":"neutral","sentiment_score":-0.06641594767570495},{"text":"I'm sorry.","start":40.13,"end":40.93,"sentiment":"negative","sentiment_score":-0.36587783694267273},{"text":"This person is not available.","start":40.93,"end":42.39,"sentiment":"negative","sentiment_score":-0.5462711751461029},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.85,"end":46.775,"sentiment":"neutral","sentiment_score":-0.1978831057037626}],"sentiment":"neutral","sentiment_score":-0.15962289222355547,"channel":1,"num_words":29,"start":15.535,"end":46.775}]},"summary":{"result":"success","short":"The agent is trying to reach Andrew Baine and asks the caller to stay on the line. When the caller is not available, they can leave an additional message."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"intents":[{"intent":"Record voicemail","confidence_score":0.033751275}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking, sir Andrew Baine.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.05333157628774643},{"text":"Thanks, Andrew Vane.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.6189720630645752},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":-0.06922101229429245},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.45587587356567383},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.20232105255126953}],"average":{"sentiment":"neutral","sentiment_score":-0.04301357922488696}}}}