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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with, Roche?\n\nThis is from Airtel Australia. Mhmm. Yeah. Just wanted to check-in regarding your Internet connection. Do you still need the new router or you already have one?\n\nMhmm. Free router. Yeah. So for the free router, it's you need to settle first the delivery fee for the router before I proceed to send it to you. Yes.\n\nSo we have the standard postage, which is three to five business days to arrive at your address, and we also do have express postage. It's one to three days business days. So mhmm. May I know what is the router for me to check the compatibility? Because we need an a router to be compatible with optic fiber blade connection.\n\nMhmm. Mhmm. Okay. I can send you the instruction on how to set up that router. But if it's not established a connection, might be the router is not compatible.\n\nYeah. Mhmm. For express, it's $30. Then for standard, it's $20. Okay.\n\nSure. 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Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.12382911890745164},{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.1605084240436554},{"text":"Good morning.","start":3.84,"end":4.48,"sentiment":"positive","sentiment_score":0.46395300328731537},{"text":"This is Maureen from Airtel tech support.","start":4.48,"end":7.14,"sentiment":"neutral","sentiment_score":0.25567531159945894},{"text":"Am I speaking with, Roche?","start":7.9199996,"end":10.74,"sentiment":"neutral","sentiment_score":0.1162314236164093}],"sentiment":"neutral","sentiment_score":0.22394549055024981,"num_words":16,"start":2.8,"end":10.74},{"sentences":[{"text":"This is from Airtel 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Hello? Where are you from? Airtel. Yeah. Actually, I have one, but it's I want to use that one for now until not delivered. So is this a free for because I have signed the contract for twelve months, and I saw a option there for twelve months straight out of here. Yeah. So how how many days it takes for it to deliver? So my other thing is, meanwhile, until not delivered, I can use my own browser. Yeah. Yeah. One of your team member rang me earlier, and I have sent it to Moto and everything. And then, yes, it's the Altus routers Wi Fi six. Alright. So yep. So my my point is send me that out here. It's a for express how much for the electricity. So so okay. Send me the standard one with configured. And meanwhile meanwhile, I would like to use my router until not delivered. Same number? Oh, sure. Thank you so much. Thank you. Bye bye. 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Hello? Where are you from? Airtel. Yeah.\n\nActually, I have one, but it's I want to use that one for now until not delivered. So is this a free for because I have signed the contract for twelve months, and I saw a option there for twelve months straight out of here. Yeah. So how how many days it takes for it to deliver? So my other thing is, meanwhile, until not delivered, I can use my own browser.\n\nYeah. Yeah. One of your team member rang me earlier, and I have sent it to Moto and everything. And then, yes, it's the Altus routers Wi Fi six. Alright.\n\nSo yep. So my my point is send me that out here. It's a for express how much for the electricity. So so okay. Send me the standard one with configured.\n\nAnd meanwhile meanwhile, I would like to use my router until not delivered. Same number? Oh, sure. Thank you so much. Thank you.\n\nBye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02890285663306713},{"text":"Hello?","start":12.0,"end":12.4,"sentiment":"neutral","sentiment_score":0.029075317084789276},{"text":"Where are you from?","start":12.4,"end":13.38,"sentiment":"neutral","sentiment_score":0.026205504313111305},{"text":"Airtel.","start":17.885,"end":18.385,"sentiment":"neutral","sentiment_score":0.041758131235837936},{"text":"Yeah.","start":18.605,"end":19.105,"sentiment":"neutral","sentiment_score":0.054270289838314056}],"sentiment":"neutral","sentiment_score":0.0323535765055567,"num_words":8,"start":1.28,"end":19.105},{"sentences":[{"text":"Actually, I have one, but it's I want to use that one for now until not delivered.","start":30.21,"end":37.11,"sentiment":"neutral","sentiment_score":0.009910552214611979},{"text":"So is this a free for because I have signed the contract for twelve months, and I saw a option there for twelve months straight out of here.","start":37.65,"end":49.195,"sentiment":"neutral","sentiment_score":0.0771162761375308},{"text":"Yeah.","start":60.04,"end":60.54,"sentiment":"neutral","sentiment_score":0.059638164937496185},{"text":"So how how many days it takes for it to deliver?","start":60.6,"end":63.42,"sentiment":"neutral","sentiment_score":0.05065375329418616},{"text":"So my other thing is, meanwhile, until not delivered, I can use my own browser.","start":80.155,"end":87.6,"sentiment":"neutral","sentiment_score":0.016834624794622263}],"sentiment":"neutral","sentiment_score":0.044403943647113114,"num_words":72,"start":30.21,"end":87.6},{"sentences":[{"text":"Yeah.","start":98.685005,"end":99.185005,"sentiment":"neutral","sentiment_score":0.0292542465031147},{"text":"Yeah.","start":100.285,"end":100.605,"sentiment":"neutral","sentiment_score":0.017044754698872566},{"text":"One of your team member rang me earlier, and I have sent it to Moto and everything.","start":100.605,"end":105.505005,"sentiment":"neutral","sentiment_score":0.004180470591082293},{"text":"And then, yes, it's the Altus routers Wi Fi six.","start":106.125,"end":111.42,"sentiment":"neutral","sentiment_score":0.006576332356780767},{"text":"Alright.","start":128.275,"end":128.775,"sentiment":"neutral","sentiment_score":0.02395308017730713}],"sentiment":"neutral","sentiment_score":0.006902780166516701,"num_words":30,"start":98.685005,"end":128.775},{"sentences":[{"text":"So yep.","start":129.155,"end":130.135,"sentiment":"neutral","sentiment_score":0.02818889170885086},{"text":"So my my point is send me that out here.","start":130.19499,"end":134.055,"sentiment":"neutral","sentiment_score":0.08680024296045304},{"text":"It's a for express how much for the electricity.","start":135.075,"end":140.055,"sentiment":"neutral","sentiment_score":0.056796491560008794},{"text":"So so okay.","start":149.01,"end":152.31,"sentiment":"neutral","sentiment_score":0.20432939132054648},{"text":"Send me the standard one with configured.","start":152.545,"end":156.08499,"sentiment":"neutral","sentiment_score":0.1597077569791249}],"sentiment":"neutral","sentiment_score":0.1021448745121879,"num_words":31,"start":129.155,"end":156.08499},{"sentences":[{"text":"And meanwhile meanwhile, I would like to use my router until not delivered.","start":157.105,"end":161.765,"sentiment":"neutral","sentiment_score":0.032603530069956414},{"text":"Same number?","start":171.9,"end":172.64,"sentiment":"neutral","sentiment_score":0.02869638241827488},{"text":"Oh, sure.","start":178.695,"end":184.92194,"sentiment":"neutral","sentiment_score":-0.018992734141647816},{"text":"Thank you so much.","start":191.50888,"end":194.40887,"sentiment":"positive","sentiment_score":0.36144760251045227},{"text":"Thank you.","start":194.70888,"end":195.52888,"sentiment":"positive","sentiment_score":0.5125008821487427}],"sentiment":"neutral","sentiment_score":0.12669762442617313,"num_words":23,"start":157.105,"end":195.52888},{"sentences":[{"text":"Bye bye.","start":195.90887,"end":196.46887,"sentiment":"neutral","sentiment_score":0.18020115792751312},{"text":"Bye.","start":196.46887,"end":196.96887,"sentiment":"neutral","sentiment_score":-0.08547315746545792}],"sentiment":"neutral","sentiment_score":0.09164305279652278,"num_words":3,"start":195.90887,"end":196.96887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with, Roche?\n\nChannel 1: Hello? Where are you from?\n\nChannel 0: This is from Airtel Australia.\n\nChannel 1: Airtel. Yeah.\n\nChannel 0: Mhmm. Yeah. Just wanted to check-in regarding your Internet connection. Do you still need the new router or you already have one?\n\nChannel 1: Actually, I have one, but it's I want to use that one for now until not delivered. So is this a free for because I have signed the contract for twelve months, and I saw a option there for twelve\n\nChannel 0: Mhmm.\n\nChannel 1: months\n\nChannel 0: Free router.\n\nChannel 1: straight out of here.\n\nChannel 0: Yeah. So for the free router, it's you need to settle first the delivery fee for the router before I proceed to send it to you.\n\nChannel 1: Yeah. So how how\n\nChannel 0: Yes.\n\nChannel 1: many days it takes for it to deliver?\n\nChannel 0: So we have the standard postage, which is three to five business days to arrive at your address, and we also do have express postage. It's one to three days business days.\n\nChannel 1: So my other thing\n\nChannel 0: So\n\nChannel 1: is,\n\nChannel 0: mhmm.\n\nChannel 1: meanwhile, until not delivered, I can use my own browser.\n\nChannel 0: May I know what is the router for me to check the compatibility? Because we need an a router to be compatible with optic fiber blade\n\nChannel 1: Yeah.\n\nChannel 0: connection. Mhmm.\n\nChannel 1: Yeah. One of your team member rang me earlier, and I have sent it to Moto and everything. And then, yes, it's the Altus routers Wi Fi six.\n\nChannel 0: Mhmm. Okay. I can send you the instruction on how to set up that router. But if it's not established a connection, might be the router is not compatible.\n\nChannel 1: Alright. So yep.\n\nChannel 0: Yeah.\n\nChannel 1: So my my point is send me that out here. It's a for express how much for the electricity.\n\nChannel 0: Mhmm. For express, it's $30. Then for standard, it's $20.\n\nChannel 1: So so okay. Send me the standard one with configured. And meanwhile meanwhile, I would like to use my router until not delivered.\n\nChannel 0: Okay. Sure. I'll send you the email instruction on how to set it up. But if you need assistance, I can walk you through over the phone as ever.\n\nChannel 1: Same number?\n\nChannel 0: Yeah. Same number. Or if there's an issue with\n\nChannel 1: Oh,\n\nChannel 0: your own router. And I'll inform our accounts department for them to send you an invoice\n\nChannel 1: sure.\n\nChannel 0: for the standard postage. Then once settled, yeah, we can then send you the router,\n\nChannel 1: Thank\n\nChannel 0: the preconfigured.\n\nChannel 1: you so\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Bye for now.\n\nChannel 1: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02890285663306713}],"sentiment":"neutral","sentiment_score":0.02890285663306713,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.12382911890745164},{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.1605084240436554},{"text":"Good morning.","start":3.84,"end":4.48,"sentiment":"positive","sentiment_score":0.46395300328731537},{"text":"This is Maureen from Airtel tech support.","start":4.48,"end":7.14,"sentiment":"neutral","sentiment_score":0.25567531159945894},{"text":"Am I speaking with, 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The representative informs Roche that they need to settle the delivery fee before sending a free router, and provides instructions on how to set it up. The representative offers to help Roche with setting up the router and will send an invoice once it's settled."},"intents":{"segments":[{"text":"Just wanted to check-in regarding your Internet connection. Do you still need the new router or you already have one?","start_word":31,"end_word":50,"intents":[{"intent":"Check internet connection","confidence_score":0.4402413}]},{"text":"Actually, I have one, but it's I want to use that one for now until not delivered.","start_word":51,"end_word":67,"intents":[{"intent":"Use new router","confidence_score":0.01681251}]},{"text":"So for the free router, it's you need to settle first the delivery fee for the router before I proceed to send it to you. Yeah. So how how Yes.","start_word":100,"end_word":129,"intents":[{"intent":"Set payment","confidence_score":0.0051995623}]},{"text":"May I know what is the router for me to check the compatibility? Because we need an a router to be compatible with optic fiber blade Yeah. connection.","start_word":187,"end_word":214,"intents":[{"intent":"Obtain compatibility","confidence_score":0.0022882933}]},{"text":"I can send you the instruction on how to set up that router. But if it's not established a connection, might be the router is not compatible. Alright.","start_word":246,"end_word":273,"intents":[{"intent":"Guide router setup","confidence_score":0.00035590708}]},{"text":"Bye.","start_word":419,"end_word":419,"intents":[{"intent":"Clarify communication","confidence_score":0.00007963372}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.1044134721159935},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.453660249710083},{"text":"This is Maureen from Airtel tech support. Am I speaking with, Roche? Hello? Where are you from? This is from Airtel Australia. Airtel. Yeah. Mhmm. Yeah. Just wanted to check-in regarding your Internet connection. Do you still need the new router or you already have one? Actually, I have one, but it's I want to use that one for now until not delivered. So is this a free for because I have signed the contract for twelve months, and I saw a option there for twelve Mhmm. months Free router. straight out of here. Yeah. So for the free router, it's you need to settle first the delivery fee for the router before I proceed to send it to you. Yeah. So how how Yes. many days it takes for it to deliver? So we have the standard postage, which is three to five business days to arrive at your address, and we also do have express postage. It's one to three days business days. So my other thing So is, mhmm. meanwhile, until not delivered, I can use my own browser. May I know what is the router for me to check the compatibility? Because we need an a router to be compatible with optic fiber blade Yeah. connection. Mhmm. Yeah. One of your team member rang me earlier, and I have sent it to Moto and everything. And then, yes, it's the Altus routers Wi Fi six. Mhmm. Okay. I can send you the instruction on how to set up that router. But if it's not established a connection, might be the router is not compatible. Alright. So yep. Yeah. So my my point is send me that out here. It's a for express how much for the electricity. Mhmm. For express, it's $30. Then for standard, it's $20. So so okay. Send me the standard one with configured. And meanwhile meanwhile, I would like to use my router until not delivered. Okay. Sure. I'll send you the email instruction on how to set it up. But if you need assistance, I can walk you through over the phone as ever. Same number? Yeah. Same number. Or if there's an issue with Oh, your own router. And I'll inform our accounts department for them to send you an invoice sure. for the standard postage. Then once settled, yeah, we can then send you the router, Thank the preconfigured.","start_word":5,"end_word":404,"sentiment":"neutral","sentiment_score":0.05010260440409184},{"text":"you so Okay. much. Thank Thank you. you.","start_word":405,"end_word":412,"sentiment":"positive","sentiment_score":0.44545942544937134},{"text":"Bye for now. Bye bye. Bye.","start_word":413,"end_word":418,"sentiment":"neutral","sentiment_score":0.23197278380393985}],"average":{"sentiment":"neutral","sentiment_score":0.0642135319129067}}}}