{"metadata":{"transaction_key":"deprecated","request_id":"019fa5ea-5210-7432-adbf-763a60d720bd","sha256":"b85fac51bbbdfe47d231870993e9ec6b84a152e10ed785c061c09a6af220adc3","created":"2026-07-27T23:30:25.932Z","duration":11.087937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Into voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"into","start":0.24,"end":0.48,"confidence":0.48657227,"punctuated_word":"Into","sentiment":"negative","sentiment_score":-0.4196354150772095},{"word":"voice","start":0.48,"end":0.79999995,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.5368582010269165},{"word":"mail","start":0.79999995,"end":1.3,"confidence":0.9975586,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.49792224168777466},{"word":"the","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7467948198318481},{"word":"person","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7362381815910339},{"word":"you","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7876433730125427},{"word":"are","start":2.0,"end":2.24,"confidence":0.85546875,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7540891170501709},{"word":"trying","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.7720436453819275},{"word":"to","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7363366484642029},{"word":"reach","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.7634153962135315},{"word":"is","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8353580832481384},{"word":"not","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8384550213813782},{"word":"available","start":3.28,"end":3.78,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7735379934310913},{"word":"at","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4144893288612366},{"word":"the","start":4.24,"end":4.3199997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4085017740726471},{"word":"tone","start":4.3199997,"end":4.8199997,"confidence":0.98999023,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.33826375007629395},{"word":"please","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4396971464157105},{"word":"record","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4230559468269348},{"word":"your","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.40270107984542847},{"word":"message","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3193246126174927},{"word":"when","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.21285973489284515},{"word":"you","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2763802707195282},{"word":"have","start":6.72,"end":6.96,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1981557458639145},{"word":"finished","start":6.96,"end":7.44,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.23051849007606504},{"word":"recording","start":7.44,"end":7.9199996,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.26626431941986084},{"word":"you","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.35888323187828064},{"word":"may","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3727964758872986},{"word":"hang","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.4165080785751343},{"word":"up","start":8.48,"end":8.98,"confidence":0.9980469,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.22162966430187225}],"paragraphs":{"transcript":"\nInto voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Into voice mail.","start":0.24,"end":1.3,"sentiment":"negative","sentiment_score":-0.48480528593063354},{"text":"The person you are trying to reach is not available.","start":1.36,"end":3.78,"sentiment":"negative","sentiment_score":-0.7743912279605866},{"text":"At the tone, please record your message.","start":4.08,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.39229051981653484},{"text":"When you have finished recording, you may hang up.","start":6.3999996,"end":8.98,"sentiment":"neutral","sentiment_score":-0.2837773346238666}],"sentiment":"negative","sentiment_score":-0.4999433719906314,"num_words":29,"start":0.24,"end":8.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Into voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Into voice mail.","start":0.24,"end":1.3,"sentiment":"negative","sentiment_score":-0.48480528593063354},{"text":"The person you are trying to reach is not available.","start":1.36,"end":3.78,"sentiment":"negative","sentiment_score":-0.7743912279605866},{"text":"At the tone, please record your message.","start":4.08,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.39229051981653484},{"text":"When you have finished recording, you may hang up.","start":6.3999996,"end":8.98,"sentiment":"neutral","sentiment_score":-0.2837773346238666}],"sentiment":"negative","sentiment_score":-0.4999433719906314,"channel":1,"num_words":29,"start":0.24,"end":8.98}]},"summary":{"result":"success","short":"Into voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":20,"end_word":28,"intents":[{"intent":"Record voicemail","confidence_score":0.03856235}]}]},"sentiments":{"segments":[{"text":"Into voice mail. The person you are trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.5717218518257141},{"text":"When you have finished recording, you may hang up.","start_word":20,"end_word":28,"sentiment":"neutral","sentiment_score":-0.2953813374042511}],"average":{"sentiment":"negative","sentiment_score":-0.4872844484117296}}}}