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Good afternoon. This is Airtel accounts. How may I help you today? I'm good.\n\nHow about yourself? How are you today? Mhmm. Oh. Oh, okay.\n\nI'm so sorry to hear about that, but I would love to let you know. Yeah. Anyway, you have reached a wrong phone number. This is Airtel AU, Airtel Australia. What we do is to provide Internet services and a mobile plan services.\n\nWe only provide support to Australian phone number. So, technically, about your Indian phone number, still needs to contact your local network, which is Airtel India. Just so happen, we're using the same Airtel name, but we are solely operating separately. We're not affiliated. Yeah.\n\nSo sorry. Oh, sure. Sure. Thank you so much for your time today. 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How are you? Good. Thank you. Actually, I have the Airtel SIM card from India.\n\nYeah. And I have the eSIM for it in my Android phone, and I want to transfer it to the the new phone. But when I'm trying to transfer it with the transfer it, it's saying you don't have eSIM activated in your Android. And also, I'm not able to make any calls from that SIM card as well. Okay.\n\nOkay. Alright. No worries. Then I will contact them. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.22322949767112732},{"text":"How are you?","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.22142222026983896},{"text":"Good.","start":8.96,"end":9.28,"sentiment":"positive","sentiment_score":0.45247626304626465},{"text":"Thank you.","start":9.28,"end":10.0199995,"sentiment":"positive","sentiment_score":0.5010798275470734},{"text":"Actually, I have the Airtel SIM card from India.","start":10.88,"end":13.62,"sentiment":"neutral","sentiment_score":0.04604842224054866}],"sentiment":"neutral","sentiment_score":0.1722854922991246,"num_words":16,"start":5.3599997,"end":13.62},{"sentences":[{"text":"Yeah.","start":15.315,"end":15.554999,"sentiment":"neutral","sentiment_score":-0.01208739634603262},{"text":"And I have the eSIM for it in my Android phone, and I want to transfer it to the the new phone.","start":15.554999,"end":24.035,"sentiment":"neutral","sentiment_score":-0.06727525947446172},{"text":"But when I'm trying to transfer it with the transfer it, it's saying you don't have eSIM activated in your Android.","start":24.035,"end":31.14,"sentiment":"neutral","sentiment_score":-0.15491406406675065},{"text":"And also, I'm not able to make any calls from that SIM card as well.","start":36.239998,"end":40.335,"sentiment":"neutral","sentiment_score":-0.10201190126438936},{"text":"Okay.","start":57.239998,"end":57.739998,"sentiment":"neutral","sentiment_score":-0.09226972609758376}],"sentiment":"neutral","sentiment_score":-0.10612977825415632,"num_words":60,"start":15.315,"end":57.739998},{"sentences":[{"text":"Okay.","start":70.805,"end":71.305,"sentiment":"neutral","sentiment_score":-0.0013755662366747856},{"text":"Alright.","start":74.485,"end":74.985,"sentiment":"neutral","sentiment_score":0.02980632707476616},{"text":"No worries.","start":75.045006,"end":75.605,"sentiment":"neutral","sentiment_score":0.036325814202427864},{"text":"Then I will contact them.","start":75.605,"end":77.145004,"sentiment":"neutral","sentiment_score":0.0065277725458145145},{"text":"Thank you.","start":80.08501,"end":80.825005,"sentiment":"positive","sentiment_score":0.4371154457330704}],"sentiment":"neutral","sentiment_score":0.09163201303983276,"num_words":11,"start":70.805,"end":80.825005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. How about yourself? How are you today?\n\nChannel 1: Good. Thank you. Actually, I have the Airtel SIM card from India.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. And\n\nChannel 0: Oh.\n\nChannel 1: I have the eSIM for it in my Android phone, and I want to transfer it to the the new phone. But when I'm trying to transfer it with the transfer it, it's saying you don't have eSIM activated in your Android.\n\nChannel 0: Oh, okay. I'm so sorry to hear about that, but I would love\n\nChannel 1: And\n\nChannel 0: to\n\nChannel 1: also,\n\nChannel 0: let you\n\nChannel 1: I'm\n\nChannel 0: know.\n\nChannel 1: not able to make any calls from that SIM card as well.\n\nChannel 0: Yeah. Anyway, you have reached a wrong phone number. This is Airtel AU, Airtel Australia. What we do is to provide Internet services and a mobile plan services. We only provide support to Australian phone number.\n\nChannel 1: Okay.\n\nChannel 0: So, technically, about your Indian phone number, still needs to contact your local network, which is Airtel India. Just so happen, we're using the same Airtel name, but we are solely operating separately. We're not affiliated.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So\n\nChannel 1: Alright. No worries. Then I will contact them.\n\nChannel 0: sorry. Oh, sure. Sure. Thank you so much for\n\nChannel 1: Thank\n\nChannel 0: your time\n\nChannel 1: you.\n\nChannel 0: today. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.20228418707847595},{"text":"Good afternoon.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.35238824784755707},{"text":"This is Airtel accounts.","start":2.0,"end":3.28,"sentiment":"positive","sentiment_score":0.3380907028913498},{"text":"How may I help you today?","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.3309834400812785}],"sentiment":"neutral","sentiment_score":0.32656339498666614,"channel":0,"num_words":13,"start":1.04,"end":4.66},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.22322949767112732},{"text":"How are you?","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.22142222026983896}],"sentiment":"neutral","sentiment_score":0.22187403962016106,"channel":1,"num_words":4,"start":5.3599997,"end":6.3399997},{"sentences":[{"text":"I'm 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have the eSIM for it in my Android phone, and I want to transfer it to the the new phone.","start":16.035,"end":24.035,"sentiment":"neutral","sentiment_score":-0.06836264828840892},{"text":"But when I'm trying to transfer it with the transfer it, it's saying you don't have eSIM activated in your Android.","start":24.035,"end":31.14,"sentiment":"neutral","sentiment_score":-0.15491406406675065}],"sentiment":"neutral","sentiment_score":-0.11163835617757979,"channel":1,"num_words":42,"start":16.035,"end":31.14},{"sentences":[{"text":"Oh, okay.","start":33.170002,"end":33.81,"sentiment":"neutral","sentiment_score":-0.034054992720484734},{"text":"I'm so sorry to hear about that, but I would 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time","start":80.135,"end":80.615,"sentiment":"positive","sentiment_score":0.4958212971687317}],"sentiment":"positive","sentiment_score":0.4958212971687317,"channel":0,"num_words":2,"start":80.135,"end":80.615},{"sentences":[{"text":"you.","start":80.325005,"end":80.825005,"sentiment":"positive","sentiment_score":0.43050089478492737}],"sentiment":"positive","sentiment_score":0.43050089478492737,"channel":1,"num_words":1,"start":80.325005,"end":80.825005},{"sentences":[{"text":"today.","start":80.615,"end":81.115,"sentiment":"neutral","sentiment_score":0.2494129538536072},{"text":"Bye bye.","start":81.655,"end":82.315,"sentiment":"neutral","sentiment_score":0.14157506078481674}],"sentiment":"neutral","sentiment_score":0.17752102514108023,"channel":0,"num_words":3,"start":80.615,"end":82.315}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to transfer their SIM card from India to a new phone. The representative informs the customer that they need to contact Airtel Australia directly to confirm activation of eSIM in their Android phone. The representative also explains that Airtel Australia is using the same name for their Indian phone and apologizes for the confusion."},"intents":{"segments":[{"text":"This is Airtel accounts. How may I help you today? Hi.","start_word":3,"end_word":13,"intents":[{"intent":"Help","confidence_score":0.017465048}]},{"text":"I have the eSIM for it in my Android phone, and I want to transfer it to the the new phone. But when I'm trying to transfer it with the transfer it, it's saying you don't have eSIM activated in your Android.","start_word":42,"end_word":83,"intents":[{"intent":"Transfer esim","confidence_score":0.45090145}]},{"text":"What we do is to provide Internet services and a mobile plan services. We only provide support to Australian phone number. Okay.","start_word":131,"end_word":152,"intents":[{"intent":"Provide services","confidence_score":0.004310296}]},{"text":"So, technically, about your Indian phone number, still needs to contact your local network, which is Airtel India. Just so happen, we're using the same Airtel name, but we are solely operating separately. We're not affiliated. Okay.","start_word":153,"end_word":189,"intents":[{"intent":"Contact local network","confidence_score":0.39584628}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20228418707847595},{"text":"Good afternoon. This is Airtel accounts.","start_word":1,"end_word":6,"sentiment":"positive","sentiment_score":0.3510185480117798},{"text":"How may I help you today? Hi. How are you?","start_word":7,"end_word":16,"sentiment":"neutral","sentiment_score":0.2805645167827606},{"text":"I'm good. How about yourself?","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.4475977122783661},{"text":"How are you today?","start_word":22,"end_word":25,"sentiment":"neutral","sentiment_score":0.2946947515010834},{"text":"Good. Thank you.","start_word":26,"end_word":28,"sentiment":"positive","sentiment_score":0.472014993429184},{"text":"Actually, I have the Airtel SIM card from India. Mhmm. Yeah. And Oh. I have the eSIM for it in my Android phone, and I want to transfer it to the the new phone. But when I'm trying to transfer it with the transfer it, it's saying you don't have eSIM activated in your Android. Oh, okay. I'm so sorry to hear about that, but I would love And to also, let you I'm know. not able to make any calls from that SIM card as well. Yeah. Anyway, you have reached a wrong phone number. This is Airtel AU, Airtel Australia. What we do is to provide Internet services and a mobile plan services. We only provide support to Australian phone number. Okay. So, technically, about your Indian phone number, still needs to contact your local network, which is Airtel India. Just so happen, we're using the same Airtel name, but we are solely operating separately. We're not affiliated. Okay. Yeah. So Alright. No worries. Then I will contact them. sorry. Oh, sure. Sure.","start_word":29,"end_word":203,"sentiment":"neutral","sentiment_score":-0.08381454646587372},{"text":"Thank you so much for Thank your time you.","start_word":204,"end_word":212,"sentiment":"positive","sentiment_score":0.429333359003067},{"text":"today. Bye bye.","start_word":213,"end_word":215,"sentiment":"neutral","sentiment_score":0.18242165446281433}],"average":{"sentiment":"neutral","sentiment_score":-0.0012674032683541157}}}}