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Robert apologizes for being in the hospital and unable to talk at the moment. Andrew explains that he is in the hospital and briefly apologizes for the inconvenience before ending the call."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Am I speaking to Robert? Yes. Me.","start_word":3,"end_word":15,"intents":[{"intent":"Confirm identity","confidence_score":0.3425946},{"intent":"Confirm identity","confidence_score":0.1109926}]},{"text":"Oh, I am I'm really sorry to hear about that, Robert. And No.","start_word":43,"end_word":55,"intents":[{"intent":"Apologize for inconvenience","confidence_score":0.11790927}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hello. This is Andrew from Vigilance AI. Am I speaking to Robert? Yes. Me. I'm Yes. in hospital at the moment.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.028529256582260132},{"text":"I've just been admitted to the hospital. I'm feeling really sick, so I can't I can't talk at the moment. Oh, I am I'm really sorry to hear about that, Robert.","start_word":23,"end_word":53,"sentiment":"negative","sentiment_score":-0.5503778457641602},{"text":"And No. I I It's Linda. Robert's my yeah. husband. Oh, I've I'm gotta I'm go. really Sorry. sorry. Thank you. Bye.","start_word":54,"end_word":75,"sentiment":"neutral","sentiment_score":-0.1516675353050232}],"average":{"sentiment":"neutral","sentiment_score":-0.2643164086529589}}}}