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Anna speaking.\n\nChannel 0: Hi, Anna. Good afternoon, ma'am. This is Abby. By the way, is this miss Anna Ardale in accidental health?\n\nChannel 1: Correct.\n\nChannel 0: Oh, we wanted to reach out, ma'am, because we I work from Techno One in Brisbane. So we wanted to reach out because we wanted to check if you wanted to improve your IT.\n\nChannel 1: No. We're right.\n\nChannel 0: IT.\n\nChannel 1: Thank you. Yep. We're we're right for our IT. Thank you very much.\n\nChannel 0: Oh, alright. No problem. Thank you, ma'am. 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Anna agrees and thanks Abby. They end the call politely."},"intents":{"segments":[{"text":"Oh, we wanted to reach out, ma'am, because we I work from Techno One in Brisbane. So we wanted to reach out because we wanted to check if you wanted to improve your IT. No.","start_word":27,"end_word":61,"intents":[{"intent":"Check it performance","confidence_score":0.020981545}]}]},"sentiments":{"segments":[{"text":"Calling NextHome Health and Safety. Anna speaking. Hi, Anna.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.04790249839425087},{"text":"Good afternoon, ma'am.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.4086128771305084},{"text":"This is Abby. By the way, is this miss Anna Ardale in accidental health? Correct. Oh, we wanted to reach out, ma'am, because we I work from Techno One in Brisbane. So we wanted to reach out because we wanted to check if you wanted to improve your IT. No. We're right. 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