{"metadata":{"transaction_key":"deprecated","request_id":"019eaa04-1c0a-7880-9878-941a7a150cdc","sha256":"b26e579d100793945cfe6adfd7f6b633bb70b7dd1b35e877cf23145b39545891","created":"2026-06-09T01:34:17.819Z","duration":14.183937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":52},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Miles. Sorry to miss me. If you're cold calling, I'm afraid that I can't call you back. But please do send an email, and I'll get back to you if I can.","confidence":0.9980469,"words":[{"word":"hi","start":0.79999995,"end":0.96,"confidence":0.98999023,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0987616404891014},{"word":"this","start":0.96,"end":1.1999999,"confidence":0.9921875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10017307847738266},{"word":"is","start":1.1999999,"end":1.28,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10249274224042892},{"word":"miles","start":1.28,"end":1.78,"confidence":0.96972656,"punctuated_word":"Miles.","sentiment":"neutral","sentiment_score":0.09461943805217744},{"word":"sorry","start":1.8399999,"end":2.1599998,"confidence":0.99609375,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.15995122492313385},{"word":"to","start":2.1599998,"end":2.24,"confidence":0.5810547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2823822498321533},{"word":"miss","start":2.24,"end":2.56,"confidence":0.4885254,"punctuated_word":"miss","sentiment":"negative","sentiment_score":-0.3648614883422851},{"word":"me","start":2.56,"end":3.06,"confidence":0.9890137,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.3316425681114197},{"word":"if","start":3.1999998,"end":3.36,"confidence":0.9873047,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.5232475996017456},{"word":"you're","start":3.36,"end":3.6,"confidence":0.83813477,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5925716161727905},{"word":"cold","start":3.6,"end":3.84,"confidence":0.9550781,"punctuated_word":"cold","sentiment":"negative","sentiment_score":-0.6881449818611145},{"word":"calling","start":3.84,"end":4.34,"confidence":0.9951172,"punctuated_word":"calling,","sentiment":"negative","sentiment_score":-0.5975245833396912},{"word":"i'm","start":4.4,"end":4.64,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6822842955589294},{"word":"afraid","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"afraid","sentiment":"negative","sentiment_score":-0.7003003358840942},{"word":"that","start":4.96,"end":5.04,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.6041708588600159},{"word":"i","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6153272390365601},{"word":"can't","start":5.2,"end":5.3599997,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.630780041217804},{"word":"call","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6115522980690002},{"word":"you","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6728662848472595},{"word":"back","start":5.7599998,"end":6.16,"confidence":0.92211914,"punctuated_word":"back.","sentiment":"negative","sentiment_score":-0.5935518145561218},{"word":"but","start":6.16,"end":6.3999996,"confidence":0.74072266,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1313740313053131},{"word":"please","start":6.3999996,"end":6.56,"confidence":0.99121094,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.23445621132850647},{"word":"do","start":6.56,"end":6.7999997,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1462479531764984},{"word":"send","start":6.7999997,"end":6.96,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0543910413980484},{"word":"an","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0320114940404892},{"word":"email","start":7.12,"end":7.44,"confidence":0.951416,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.07430482655763626},{"word":"and","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1126813217997551},{"word":"i'll","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13634032011032104},{"word":"get","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09484703838825226},{"word":"back","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10914087295532228},{"word":"to","start":8.08,"end":8.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1893667578697205},{"word":"you","start":8.24,"end":8.4,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15366895496845245},{"word":"if","start":8.4,"end":8.48,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.22405007481575012},{"word":"i","start":8.48,"end":8.639999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1533556878566742},{"word":"can","start":8.639999,"end":9.139999,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.0590955913066864}],"paragraphs":{"transcript":"\nHi. This is Miles. Sorry to miss me. If you're cold calling, I'm afraid that I can't call you back. But please do send an email, and I'll get back to you if I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":0.96,"sentiment":"neutral","sentiment_score":0.0987616404891014},{"text":"This is Miles.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.09909508625666301},{"text":"Sorry to miss me.","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":-0.284709382802248},{"text":"If you're cold calling, I'm afraid that I can't call you back.","start":3.1999998,"end":6.16,"sentiment":"negative","sentiment_score":-0.6260268290837606},{"text":"But please do send an email, and I'll get back to you if I can.","start":6.16,"end":9.139999,"sentiment":"neutral","sentiment_score":0.04722471435864766}],"sentiment":"neutral","sentiment_score":-0.21562119615929468,"num_words":35,"start":0.79999995,"end":9.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Miles. Sorry to miss me. If you're cold calling, I'm afraid that I can't call you back. But please do send an email, and I'll get back to you if I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":0.96,"sentiment":"neutral","sentiment_score":0.0987616404891014},{"text":"This is Miles.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.09909508625666301},{"text":"Sorry to miss me.","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":-0.284709382802248},{"text":"If you're cold calling, I'm afraid that I can't call you back.","start":3.1999998,"end":6.16,"sentiment":"negative","sentiment_score":-0.6260268290837606},{"text":"But please do send an email, and I'll get back to you if I can.","start":6.16,"end":9.139999,"sentiment":"neutral","sentiment_score":0.04722471435864766}],"sentiment":"neutral","sentiment_score":-0.21562119615929468,"channel":1,"num_words":35,"start":0.79999995,"end":9.139999}]},"summary":{"result":"success","short":"Hi. This is Miles. Sorry to miss me. If you're cold calling, I'm afraid that I can't call you back. But please do send an email, and I'll get back to you if I can."},"intents":{"segments":[{"text":"But please do send an email, and I'll get back to you if I can.","start_word":20,"end_word":34,"intents":[{"intent":"Request call back","confidence_score":0.022910202}]}]},"sentiments":{"segments":[{"text":"Hi. This is Miles. Sorry to miss me.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.06553605943918228},{"text":"If you're cold calling, I'm afraid that I can't call you back.","start_word":8,"end_word":19,"sentiment":"negative","sentiment_score":-0.6257335543632507},{"text":"But please do send an email, and I'll get back to you if I can.","start_word":20,"end_word":34,"sentiment":"neutral","sentiment_score":0.07016294449567795}],"average":{"sentiment":"neutral","sentiment_score":-0.22880469835721529}}}}