{"metadata":{"transaction_key":"deprecated","request_id":"01a00dbc-e05a-78f3-be95-5a02c906c439","sha256":"a35bc94aba4a352793ae4b6f01420ff3dc3940b84f5b986f00e3a5b9a120c1f2","created":"2026-08-17T03:21:18.599Z","duration":46.36794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":62,"output_tokens":62},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":62,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached the voice mailbox of Mark McDonald. I'm sorry I'm not available to take your call at the moment. But if you leave your name, number, and a detailed message, I'll call you back as soon as possible. Thanks. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04554937779903412},{"word":"you've","start":0.39999998,"end":0.71999997,"confidence":0.98950195,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.02867758832871914},{"word":"reached","start":0.71999997,"end":0.96,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.04031544551253319},{"word":"the","start":0.96,"end":1.04,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02487171441316605},{"word":"voice","start":1.04,"end":1.36,"confidence":0.92822266,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.018006563186645508},{"word":"mailbox","start":1.36,"end":1.76,"confidence":0.8774414,"punctuated_word":"mailbox","sentiment":"neutral","sentiment_score":0.013587594032287598},{"word":"of","start":1.76,"end":1.92,"confidence":0.98828125,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03807985410094261},{"word":"mark","start":1.92,"end":2.24,"confidence":0.9013672,"punctuated_word":"Mark","sentiment":"neutral","sentiment_score":0.018157482147216797},{"word":"mcdonald","start":2.24,"end":2.74,"confidence":0.97265625,"punctuated_word":"McDonald.","sentiment":"neutral","sentiment_score":0.055304646492004395},{"word":"i'm","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.23540517687797544},{"word":"sorry","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.3426401615142822},{"word":"i'm","start":3.36,"end":3.52,"confidence":0.8640137,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.37804150581359863},{"word":"not","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4252862930297851},{"word":"available","start":3.6799998,"end":4.08,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.4623851478099823},{"word":"to","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.363832950592041},{"word":"take","start":4.24,"end":4.4,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4237275719642639},{"word":"your","start":4.4,"end":4.56,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.35576021671295166},{"word":"call","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.38426297903060913},{"word":"at","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.31469833850860596},{"word":"the","start":4.88,"end":5.04,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29997143149375916},{"word":"moment","start":5.04,"end":5.3599997,"confidence":0.765625,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2513761520385742},{"word":"but","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05824003368616104},{"word":"if","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01336677372455597},{"word":"you","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008174076676368713},{"word":"leave","start":5.8399997,"end":6.08,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.03451879322528839},{"word":"your","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02037966251373291},{"word":"name","start":6.24,"end":6.74,"confidence":0.99902344,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.04380157962441445},{"word":"number","start":6.7999997,"end":7.2,"confidence":0.96850586,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.027883388102054596},{"word":"and","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04872347414493561},{"word":"a","start":7.3599997,"end":7.52,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010970868170261385},{"word":"detailed","start":7.52,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":0.012316673994064333},{"word":"message","start":7.9199996,"end":8.4,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.05667135864496231},{"word":"i'll","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13958081603050232},{"word":"call","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0615154504776001},{"word":"you","start":8.8,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07153747975826263},{"word":"back","start":8.88,"end":9.2,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05333001911640167},{"word":"as","start":9.2,"end":9.36,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06482310593128204},{"word":"soon","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.06543835997581482},{"word":"as","start":9.5199995,"end":9.76,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02125285565853119},{"word":"possible","start":9.76,"end":10.24,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.06459061801433563},{"word":"thanks","start":10.24,"end":10.719999,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6416613459587097},{"word":"bye","start":10.719999,"end":11.219999,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.28412896394729614}],"paragraphs":{"transcript":"\nHi. You've reached the voice mailbox of Mark McDonald. I'm sorry I'm not available to take your call at the moment. But if you leave your name, number, and a detailed message, I'll call you back as soon as possible. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.04554937779903412},{"text":"You've reached the voice mailbox of Mark McDonald.","start":0.39999998,"end":2.74,"sentiment":"neutral","sentiment_score":0.02962511102668941},{"text":"I'm sorry I'm not available to take your call at the moment.","start":2.8,"end":5.3599997,"sentiment":"negative","sentiment_score":-0.35311566044886905},{"text":"But if you leave your name, number, and a detailed message, I'll call you back as soon as possible.","start":5.3599997,"end":10.24,"sentiment":"neutral","sentiment_score":0.04003343789985305},{"text":"Thanks.","start":10.24,"end":10.719999,"sentiment":"positive","sentiment_score":0.6416613459587097}],"sentiment":"neutral","sentiment_score":-0.06225709739799907,"num_words":41,"start":0.16,"end":10.719999},{"sentences":[{"text":"Bye.","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.28412896394729614}],"sentiment":"neutral","sentiment_score":0.28412896394729614,"num_words":1,"start":10.719999,"end":11.219999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached the voice mailbox of Mark McDonald. I'm sorry I'm not available to take your call at the moment. But if you leave your name, number, and a detailed message, I'll call you back as soon as possible. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.04554937779903412},{"text":"You've reached the voice mailbox of Mark McDonald.","start":0.39999998,"end":2.74,"sentiment":"neutral","sentiment_score":0.02962511102668941},{"text":"I'm sorry I'm not available to take your call at the moment.","start":2.8,"end":5.3599997,"sentiment":"negative","sentiment_score":-0.35311566044886905},{"text":"But if you leave your name, number, and a detailed message, I'll call you back as soon as possible.","start":5.3599997,"end":10.24,"sentiment":"neutral","sentiment_score":0.04003343789985305},{"text":"Thanks.","start":10.24,"end":10.719999,"sentiment":"positive","sentiment_score":0.6416613459587097}],"sentiment":"neutral","sentiment_score":-0.06225709739799907,"channel":1,"num_words":41,"start":0.16,"end":10.719999},{"sentences":[{"text":"Bye.","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.28412896394729614}],"sentiment":"neutral","sentiment_score":0.28412896394729614,"channel":1,"num_words":1,"start":10.719999,"end":11.219999}]},"summary":{"result":"success","short":"Hi. You've reached the voice mailbox of Mark McDonald. I'm sorry I'm not available to take your call at the moment. But if you leave your name, number, and a detailed message, I'll call you back as soon as possible. Thanks. Bye."},"intents":{"segments":[{"text":"Thanks. Bye.","start_word":40,"end_word":41,"intents":[{"intent":"Call back","confidence_score":0.23435989}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached the voice mailbox of Mark McDonald.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.03390457481145859},{"text":"I'm sorry I'm not available to take your call at the moment.","start_word":9,"end_word":20,"sentiment":"negative","sentiment_score":-0.33621516823768616},{"text":"But if you leave your name, number, and a detailed message, I'll call you back as soon as possible.","start_word":21,"end_word":39,"sentiment":"neutral","sentiment_score":0.046558573842048645},{"text":"Thanks. Bye.","start_word":40,"end_word":41,"sentiment":"positive","sentiment_score":0.4844106137752533}],"average":{"sentiment":"neutral","sentiment_score":-0.02573812392450148}}}}