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Yes. Yes. Speaking. Yeah.\n\nEnter sorry. You you were speaking from which company? Airtel. Yeah. Airtel.\n\nYeah. I just we have you have just received the I have not yet received it. It has been dropped to the they say that the the Australian Post, the router just arrived today. I I received the SMS this evening. I'm still going to search and find the router first, and then I will activate that.\n\nYeah. Yeah. It but they said that it has been now I will just go and search and find out. Once I find, and then I will connect, you know, activate it. Yeah.\n\nSure. Sure. Thank you. Thank you for being proactive. I really appreciate that.\n\nYeah. Definitely. I will once I that that is the number that I have to call back or if if you're providing me with another number? Oh, thank you very much. 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Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking with Marywise\n\nChannel 1: Yes.\n\nChannel 0: Nazari?\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Speaking.\n\nChannel 0: Just wanted to check-in your Internet connection because upon checking here, it's still offline. Just wanted to check to see if you're experiencing any issues or if you need any assistance with setting it up, the Internet?\n\nChannel 1: Yeah. Enter sorry. You you were speaking from which company?\n\nChannel 0: From Airtel, Australia?\n\nChannel 1: Airtel. Yeah. Airtel.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. I just we have you have just received the I have not yet received it. It has been dropped to the they say that the the Australian Post, the router just arrived\n\nChannel 0: Mhmm.\n\nChannel 1: today. I I received the SMS this evening. I'm still going to search and find the router first, and then I will activate that.\n\nChannel 0: Okay, sir. 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welcome.","start":100.78093,"end":101.660934,"sentiment":"positive","sentiment_score":0.36195142567157745}],"sentiment":"positive","sentiment_score":0.36195142567157745,"channel":0,"num_words":2,"start":100.78093,"end":101.660934},{"sentences":[{"text":"bye.","start":101.608406,"end":102.108406,"sentiment":"neutral","sentiment_score":0.2760075032711029}],"sentiment":"neutral","sentiment_score":0.2760075032711029,"channel":1,"num_words":1,"start":101.608406,"end":102.108406},{"sentences":[{"text":"Bye.","start":101.660934,"end":102.060936,"sentiment":"positive","sentiment_score":0.3421364426612854},{"text":"Have a great day.","start":102.060936,"end":102.81594,"sentiment":"positive","sentiment_score":0.544613428413868}],"sentiment":"positive","sentiment_score":0.5041180312633514,"channel":0,"num_words":5,"start":101.660934,"end":102.81594}]},"summary":{"result":"success","short":"M employers from Airtel are experiencing issues with their internet connection. They receive a SMS stating that the router has arrived and are still searching for it. The employers are advised to call back if they need further assistance and given a number to call."},"intents":{"segments":[{"text":"This is Maureen from Ertol tech support. Am I speaking with Marywise Yes. Nazari? Yes. Yeah. Speaking. Just wanted to check-in your Internet connection because upon checking here, it's still offline. Just wanted to check to see if you're experiencing any issues or if you need any assistance with setting it up, the Internet? Yeah. Enter sorry.","start_word":5,"end_word":61,"intents":[{"intent":"Request technical assistance","confidence_score":0.005625606}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking with Marywise Yes. Nazari? Yes. Yeah. Speaking. Just wanted to check-in your Internet connection because upon checking here, it's still offline. Just wanted to check to see if you're experiencing any issues or if you need any assistance with setting it up, the Internet? Yeah. Enter sorry. You you were speaking from which company? From Airtel, Australia? Airtel. Yeah. Airtel. Mhmm. Yeah. I just we have you have just received the I have not yet received it. It has been dropped to the they say that the the Australian Post, the router just arrived Mhmm. today. I I received the SMS this evening. I'm still going to search and find the router first, and then I will activate that. Okay, sir. It was noted here that it was left in a safe place at the address. Yeah. Yeah. Yeah. It but they said that it has been now I will just So go and search and find out. Once I find, and then it I will connect, you know, activate it. Okay. Sure. If you're into any issues in setting it up, just give us a callback so we can Yeah. assist. Sure. Sure.","start_word":0,"end_word":208,"sentiment":"neutral","sentiment_score":0.036478158086538315},{"text":"Thank you. Thank you for being proactive. I really appreciate that.","start_word":209,"end_word":219,"sentiment":"positive","sentiment_score":0.5072574019432068},{"text":"Yeah. Definitely. I will once I that that is the number that I have to call back or if if you're providing me with another number? You can give this number a callback if ever. Oh, thank you very much. Okay. Bye You're welcome. bye.","start_word":220,"end_word":264,"sentiment":"neutral","sentiment_score":0.13703563809394836},{"text":"Bye. Have a great day.","start_word":265,"end_word":269,"sentiment":"positive","sentiment_score":0.5095806121826172}],"average":{"sentiment":"neutral","sentiment_score":0.08285912531440391}}}}