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Good afternoon. Yes. I'm good. How are you?\n\nSorry? Mhmm. Yeah. Mhmm. Okay.\n\nMhmm. Mhmm. Yeah. If ever, yeah, she don't want to wait anymore, are we going to cancel that? What if she doesn't want to wait anymore?\n\nOkay. Mhmm. Okay. Mhmm. Okay.\n\nMhmm. Mhmm. Mhmm. Yeah. Mhmm.\n\nOkay. Sure. Hello? Yeah. I'll try to call.\n\nHello? Mhmm. Yeah. Okay. Yeah.\n\nMhmm. Okay. I'll give her a call then. Mhmm. Okay.\n\nSure, Dom. Thank you. Yeah. 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How's it going? I just got a I just got a call from Stuart from Neolu. I just got a call from Stuart from Neolu. They connect to the sub layer three for the frontier for that lady that signed up. Okay. So I'm not sure if that's gonna happen today. The thing is she's gonna have to wait whether she goes on with us or someone else because they just got brought out by SuperLoop, and they haven't got everything ready yet. So just tell her she'll have to wait a couple of days if that's alright, and we should have her up and running sometime next week. Yeah. Because sorry? Well, if she doesn't wanna leave, she gets somebody else. She's gonna be in the same boat. She's gonna have to wait the same. Yeah. Because see, I put in a petition for Frontier Networks about a month ago. Alright? And they never got back to me. And the reason why they didn't get back to me because they were brought they were they were acquired by SuperLoop, and the guy wasn't too sure. So now SuperLoop and I just spoke to the guy now, and the guy just rang me up. We have to go with them on a layer two. Now what they've done, they've taken out all the hardware from they've taken out all the hardware from Frontier, which means nobody can go on until the layer two's ready. But but they're gonna put us on a layer three until the layer two's ready, which will be about another couple of weeks away. So on the layer three, we can put them on, but it won't be until probably Monday, Tuesday next week. And just to explain to us, that's what's happened at SuperLoop. Because SuperLoop brought them out. So SuperLoop's got three networks now. Luna Networks, Frontier Networks, and this Kashani one, this Casio one it's called, which they're gonna send us the all the details. Excuse me for that as well. But that one there is a light it has to be light lighted straight away. Because what they've done, once you buy out a network, from what I understand, I've gotta take out all the old stuff and put in all the new stuff. And this is this is where everything's being held back. Now that guy that we we send the email to say it was Frontier TPG, he got confused. Because Frontier TPG, we were using that one. I don't know if you were here when we were using it. I can't remember. But that's got that's TPG. I don't even know if that's still working that. Yeah. So, yeah, just let the customer know. And just tell look. If you want the account manager to give you a call to explain it, I'll get in the call and just text me her number, whatever, and I'll I'll give her a call myself. No. But it's your job. You gotta call her and tell her. Right? Not me. But I'll but I'm here. But I'm here to I'm here to help. Alright? Yeah. But don't but don't take advantage. Alright, Moraine? But I'm here to help. Alright? Alright then. Yeah. Give her a call. Let me know how it goes. Alright? Alright. Okay. 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Lorraine. How's it going? I just got a I just got a call from Stuart from Neolu. I just got a call from Stuart from Neolu. They connect to the sub layer three for the frontier for that lady that signed up.\n\nOkay. So I'm not sure if that's gonna happen today. The thing is she's gonna have to wait whether she goes on with us or someone else because they just got brought out by SuperLoop, and they haven't got everything ready yet. So just tell her she'll have to wait a couple of days if that's alright, and we should have her up and running sometime next week. Yeah.\n\nBecause sorry? Well, if she doesn't wanna leave, she gets somebody else. She's gonna be in the same boat. She's gonna have to wait the same. Yeah.\n\nBecause see, I put in a petition for Frontier Networks about a month ago. Alright? And they never got back to me. And the reason why they didn't get back to me because they were brought they were they were acquired by SuperLoop, and the guy wasn't too sure. So now SuperLoop and I just spoke to the guy now, and the guy just rang me up.\n\nWe have to go with them on a layer two. Now what they've done, they've taken out all the hardware from they've taken out all the hardware from Frontier, which means nobody can go on until the layer two's ready. But but they're gonna put us on a layer three until the layer two's ready, which will be about another couple of weeks away. So on the layer three, we can put them on, but it won't be until probably Monday, Tuesday next week. And just to explain to us, that's what's happened at SuperLoop.\n\nBecause SuperLoop brought them out. So SuperLoop's got three networks now. Luna Networks, Frontier Networks, and this Kashani one, this Casio one it's called, which they're gonna send us the all the details. Excuse me for that as well. But that one there is a light it has to be light lighted straight away.\n\nBecause what they've done, once you buy out a network, from what I understand, I've gotta take out all the old stuff and put in all the new stuff. And this is this is where everything's being held back. Now that guy that we we send the email to say it was Frontier TPG, he got confused. Because Frontier TPG, we were using that one. I don't know if you were here when we were using it.\n\nI can't remember. But that's got that's TPG. I don't even know if that's still working that. Yeah. So, yeah, just let the customer know.\n\nAnd just tell look. If you want the account manager to give you a call to explain it, I'll get in the call and just text me her number, whatever, and I'll I'll give her a call myself. No. But it's your job. You gotta call her and tell her.\n\nRight? Not me. But I'll but I'm here. But I'm here to I'm here to help. Alright?\n\nYeah. But don't but don't take advantage. Alright, Moraine? But I'm here to help. Alright?\n\nAlright then. Yeah. Give her a call. Let me know how it goes. Alright?\n\nAlright. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Lorraine.","start":5.2,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.2843330129981041},{"text":"How's it going?","start":5.8399997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.2821413477261861},{"text":"I just got a I just got a call from Stuart from Neolu.","start":10.96,"end":17.635,"sentiment":"neutral","sentiment_score":0.045249358392678775},{"text":"I just got a call from Stuart from Neolu.","start":18.575,"end":20.675,"sentiment":"neutral","sentiment_score":0.021968127745721076},{"text":"They connect to the sub layer three for the frontier for that lady that signed up.","start":21.615,"end":27.395,"sentiment":"neutral","sentiment_score":0.043495346093550324}],"sentiment":"neutral","sentiment_score":0.06737140501134617,"num_words":43,"start":5.2,"end":27.395},{"sentences":[{"text":"Okay.","start":29.15,"end":29.55,"sentiment":"neutral","sentiment_score":-0.008612707257270813},{"text":"So I'm not sure if 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me.","start":87.42,"end":89.2,"sentiment":"neutral","sentiment_score":-0.2575198709964752},{"text":"And the reason why they didn't get back to me because they were brought they were they were acquired by SuperLoop, and the guy wasn't too sure.","start":89.26,"end":98.0,"sentiment":"neutral","sentiment_score":-0.20065527271341393},{"text":"So now SuperLoop and I just spoke to the guy now, and the guy just rang me up.","start":100.195,"end":105.395,"sentiment":"neutral","sentiment_score":-0.10148406670325333}],"sentiment":"neutral","sentiment_score":-0.15362697861977478,"num_words":67,"start":79.325,"end":105.395},{"sentences":[{"text":"We have to go with them on a layer two.","start":105.395,"end":108.615,"sentiment":"neutral","sentiment_score":-0.08269598931074143},{"text":"Now what they've done, they've taken out all the hardware from they've taken out all the hardware from Frontier, which means nobody can go on until the layer two's ready.","start":109.315,"end":122.119995,"sentiment":"neutral","sentiment_score":-0.150906411682566},{"text":"But but they're gonna put us on a layer three until the layer two's ready, which will be about another couple of weeks away.","start":123.939995,"end":131.155,"sentiment":"neutral","sentiment_score":-0.10247803339734674},{"text":"So on the layer three, we can put them on, but it won't be until probably Monday, Tuesday next week.","start":131.215,"end":136.91501,"sentiment":"neutral","sentiment_score":-0.07845609728246927},{"text":"And just to explain to us, that's what's happened at SuperLoop.","start":138.655,"end":141.395,"sentiment":"neutral","sentiment_score":0.02778931757943197}],"sentiment":"neutral","sentiment_score":-0.09554804734101421,"num_words":95,"start":105.395,"end":141.395},{"sentences":[{"text":"Because SuperLoop brought them out.","start":142.32999,"end":143.45,"sentiment":"neutral","sentiment_score":0.035937996581196785},{"text":"So SuperLoop's got three networks now.","start":143.45,"end":146.17,"sentiment":"neutral","sentiment_score":0.03883756728221973},{"text":"Luna Networks, Frontier Networks, and this Kashani one, this Casio one it's called, which they're gonna send us the all the details.","start":146.17,"end":156.51,"sentiment":"neutral","sentiment_score":0.03232345776632428},{"text":"Excuse me for that as well.","start":157.015,"end":158.555,"sentiment":"neutral","sentiment_score":-0.08217279054224491},{"text":"But that one there is a light it has to be light lighted straight away.","start":160.53499,"end":164.47499,"sentiment":"neutral","sentiment_score":-0.15806002269188563}],"sentiment":"neutral","sentiment_score":-0.032224178262468844,"num_words":54,"start":142.32999,"end":164.47499},{"sentences":[{"text":"Because what they've done, once you buy out a network, from what I understand, I've gotta take out all the old stuff and put in all the new stuff.","start":164.53499,"end":172.155,"sentiment":"neutral","sentiment_score":-0.1990903328204977},{"text":"And this is this is where everything's being held back.","start":174.05,"end":177.51001,"sentiment":"neutral","sentiment_score":-0.20582102984189987},{"text":"Now that guy that we we send the email to say it was Frontier TPG, he got confused.","start":177.65001,"end":183.43001,"sentiment":"neutral","sentiment_score":-0.21067076838678783},{"text":"Because Frontier TPG, we were using that one.","start":184.45,"end":186.69,"sentiment":"neutral","sentiment_score":-0.10313760489225388},{"text":"I don't know if you were here when we were using it.","start":186.69,"end":188.46501,"sentiment":"neutral","sentiment_score":-0.15078001841902733}],"sentiment":"neutral","sentiment_score":-0.18517356936807755,"num_words":77,"start":164.53499,"end":188.46501},{"sentences":[{"text":"I can't remember.","start":188.46501,"end":190.945,"sentiment":"neutral","sentiment_score":-0.1541372835636139},{"text":"But that's got that's TPG.","start":190.945,"end":192.80501,"sentiment":"neutral","sentiment_score":-0.16432060599327086},{"text":"I don't even know if that's still working that.","start":193.10501,"end":195.52501,"sentiment":"neutral","sentiment_score":-0.23863635294967228},{"text":"Yeah.","start":197.985,"end":198.30501,"sentiment":"neutral","sentiment_score":-0.021353211253881454},{"text":"So, yeah, just let the customer know.","start":198.30501,"end":201.685,"sentiment":"neutral","sentiment_score":0.0005963327629225597}],"sentiment":"neutral","sentiment_score":-0.1379568375647068,"num_words":25,"start":188.46501,"end":201.685},{"sentences":[{"text":"And just tell look.","start":203.19,"end":203.91,"sentiment":"neutral","sentiment_score":0.01745312660932541},{"text":"If you want the account manager to give you a call to explain it, I'll get in the call and just text me her number, whatever, and I'll I'll give her a call myself.","start":203.91,"end":211.61,"sentiment":"neutral","sentiment_score":0.004501939285546541},{"text":"No.","start":214.07,"end":214.31,"sentiment":"neutral","sentiment_score":-0.127516970038414},{"text":"But it's your job.","start":214.31,"end":215.27,"sentiment":"neutral","sentiment_score":-0.13477575033903122},{"text":"You gotta call her and tell her.","start":215.27,"end":216.55,"sentiment":"neutral","sentiment_score":-0.13905857716287887}],"sentiment":"neutral","sentiment_score":-0.028343031387776135,"num_words":50,"start":203.19,"end":216.55},{"sentences":[{"text":"Right?","start":216.55,"end":216.71,"sentiment":"neutral","sentiment_score":-0.07637016475200653},{"text":"Not me.","start":216.71,"end":217.45,"sentiment":"neutral","sentiment_score":-0.16145626455545425},{"text":"But I'll but I'm here.","start":218.475,"end":220.175,"sentiment":"neutral","sentiment_score":-0.07901856899261475},{"text":"But I'm here to I'm here to help.","start":220.63501,"end":222.315,"sentiment":"neutral","sentiment_score":0.06335483957082033},{"text":"Alright?","start":222.315,"end":222.815,"sentiment":"neutral","sentiment_score":0.047396086156368256}],"sentiment":"neutral","sentiment_score":-0.014125925653121051,"num_words":17,"start":216.55,"end":222.815},{"sentences":[{"text":"Yeah.","start":224.395,"end":224.63501,"sentiment":"neutral","sentiment_score":-0.07053165137767792},{"text":"But don't but don't take advantage.","start":224.63501,"end":226.475,"sentiment":"neutral","sentiment_score":-0.24110124011834463},{"text":"Alright, Moraine?","start":226.475,"end":227.535,"sentiment":"neutral","sentiment_score":0.016758558806031942},{"text":"But I'm here to help.","start":230.315,"end":231.35501,"sentiment":"neutral","sentiment_score":0.12797483801841736},{"text":"Alright?","start":231.35501,"end":231.85501,"sentiment":"neutral","sentiment_score":0.09564565867185593}],"sentiment":"neutral","sentiment_score":-0.049873475047449274,"num_words":15,"start":224.395,"end":231.85501},{"sentences":[{"text":"Alright then.","start":234.20999,"end":235.11,"sentiment":"neutral","sentiment_score":0.09855249151587486},{"text":"Yeah.","start":236.61,"end":236.93,"sentiment":"neutral","sentiment_score":0.08130664378404617},{"text":"Give her a call.","start":236.93,"end":237.56999,"sentiment":"neutral","sentiment_score":0.08773156255483627},{"text":"Let me know how it goes.","start":237.56999,"end":238.45,"sentiment":"neutral","sentiment_score":0.11406273643175761},{"text":"Alright?","start":238.45,"end":238.95,"sentiment":"neutral","sentiment_score":0.08752946555614471}],"sentiment":"neutral","sentiment_score":0.10008884008441653,"num_words":14,"start":234.20999,"end":238.95},{"sentences":[{"text":"Alright.","start":241.40999,"end":241.90999,"sentiment":"neutral","sentiment_score":0.2443431466817856},{"text":"Okay.","start":242.20999,"end":242.70999,"sentiment":"neutral","sentiment_score":0.19551700353622437},{"text":"Bye.","start":243.09,"end":243.59,"sentiment":"neutral","sentiment_score":0.1733359694480896}],"sentiment":"neutral","sentiment_score":0.20439870655536652,"num_words":3,"start":241.40999,"end":243.59}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Dom. Good afternoon.\n\nChannel 1: Hey, Lorraine. How's it going?\n\nChannel 0: Yes. I'm good. How are you?\n\nChannel 1: I just got a I just got a call from Stuart from Neolu.\n\nChannel 0: Sorry?\n\nChannel 1: I just got a\n\nChannel 0: Mhmm.\n\nChannel 1: call\n\nChannel 0: Yeah.\n\nChannel 1: from Stuart from Neolu. They connect to the sub layer three for the frontier for that lady that signed up.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Okay. So I'm not sure if that's gonna happen today. The thing is she's gonna have to wait whether she goes on with us or someone else because they just got brought out by SuperLoop,\n\nChannel 0: Mhmm.\n\nChannel 1: and they haven't got everything ready yet. So just tell her she'll have to wait a couple of days if that's alright, and we should have her up and running sometime next week.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: If\n\nChannel 1: Because\n\nChannel 0: ever, yeah, she don't want to wait anymore, are we going\n\nChannel 1: sorry?\n\nChannel 0: to cancel that? What if she doesn't want to wait anymore?\n\nChannel 1: Well, if she doesn't wanna leave, she gets somebody else. She's gonna be in the same boat. She's gonna have to wait the same.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Because see, I put in a petition for Frontier Networks about a month ago. Alright? And they never got back to me. And the reason why they didn't get back to me because they were brought they were they were acquired by SuperLoop, and the guy wasn't too sure.\n\nSo now SuperLoop and I just spoke to the guy now, and the guy just rang me up. We have to go with them on a layer two. Now what they've done, they've taken out all the hardware from they've taken out all the hardware from Frontier, which means nobody can go on until the layer two's ready.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: But but they're gonna put us on a layer three until the layer two's ready, which will be about another couple of weeks away. So on the layer\n\nChannel 0: Mhmm.\n\nChannel 1: three, we can put them on, but it won't be until probably Monday, Tuesday next week. And just\n\nChannel 0: Okay.\n\nChannel 1: to explain to us, that's what's happened at SuperLoop. Because SuperLoop brought them out. So SuperLoop's got three networks now. Luna Networks, Frontier Networks, and this Kashani one, this Casio one it's\n\nChannel 0: Mhmm.\n\nChannel 1: called, which they're gonna send us the all the details. Excuse me for that as well. But that one there is a light it has to be light lighted straight away. Because what they've done, once you buy out a network, from what I understand, I've gotta take out all the old stuff and put in all the new stuff.\n\nChannel 0: Mhmm.\n\nChannel 1: And this is this is where everything's being held back. Now that guy that we we send the email to say it was Frontier TPG, he got confused.\n\nChannel 0: Mhmm.\n\nChannel 1: Because Frontier\n\nChannel 0: Yeah.\n\nChannel 1: TPG, we were using that one. I don't know if you were here when we were using it. I can't remember. But that's got that's TPG. I don't even know if that's still working that.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So, yeah, just\n\nChannel 0: Okay.\n\nChannel 1: let the customer know. And just tell look. If you want the account manager to give you a call to explain it, I'll get in\n\nChannel 0: Sure.\n\nChannel 1: the call and just text me her number, whatever, and I'll I'll give her a call myself. No. But it's your job. You gotta call her and tell her. Right?\n\nNot me.\n\nChannel 0: Hello? Yeah.\n\nChannel 1: But I'll\n\nChannel 0: I'll try\n\nChannel 1: but\n\nChannel 0: to\n\nChannel 1: I'm\n\nChannel 0: call.\n\nChannel 1: here.\n\nChannel 0: Hello? Mhmm.\n\nChannel 1: But I'm here to I'm here to help. Alright?\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yeah. But don't but don't take advantage. Alright, Moraine?\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: But I'm here to help. Alright?\n\nChannel 0: Okay.\n\nChannel 1: Alright\n\nChannel 0: I'll\n\nChannel 1: then.\n\nChannel 0: give her a call then.\n\nChannel 1: Yeah. Give her a call. Let me know\n\nChannel 0: Mhmm.\n\nChannel 1: how it goes. Alright?\n\nChannel 0: Okay. Sure, Dom.\n\nChannel 1: Alright.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Dom.","start":0.48,"end":1.38,"sentiment":"neutral","sentiment_score":0.11386492848396301},{"text":"Good afternoon.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.3119994103908539}],"sentiment":"neutral","sentiment_score":0.21293216943740845,"channel":0,"num_words":4,"start":0.48,"end":2.1799998},{"sentences":[{"text":"Hey, Lorraine.","start":5.2,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.2843330129981041},{"text":"How's it going?","start":5.8399997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.2821413477261861}],"sentiment":"neutral","sentiment_score":0.2830180138349533,"channel":1,"num_words":5,"start":5.2,"end":6.8999996},{"sentences":[{"text":"Yes.","start":8.559999,"end":8.96,"sentiment":"positive","sentiment_score":0.3815743327140808},{"text":"I'm good.","start":8.96,"end":9.78,"sentiment":"positive","sentiment_score":0.49976688623428345},{"text":"How are you?","start":10.559999,"end":11.38,"sentiment":"neutral","sentiment_score":0.31181661287943524}],"sentiment":"positive","sentiment_score":0.38609299063682556,"channel":0,"num_words":6,"start":8.559999,"end":11.38},{"sentences":[{"text":"I just got a I just got a call from Stuart from Neolu.","start":10.96,"end":17.635,"sentiment":"neutral","sentiment_score":0.045249358392678775}],"sentiment":"neutral","sentiment_score":0.045249358392678775,"channel":1,"num_words":13,"start":10.96,"end":17.635},{"sentences":[{"text":"Sorry?","start":17.185,"end":17.685,"sentiment":"neutral","sentiment_score":0.0008812742307782173}],"sentiment":"neutral","sentiment_score":0.0008812742307782173,"channel":0,"num_words":1,"start":17.185,"end":17.685},{"sentences":[{"text":"I just got a","start":18.575,"end":19.295,"sentiment":"neutral","sentiment_score":0.008800585987046361}],"sentiment":"neutral","sentiment_score":0.008800585987046361,"channel":1,"num_words":4,"start":18.575,"end":19.295},{"sentences":[{"text":"Mhmm.","start":19.265,"end":19.345,"sentiment":"neutral","sentiment_score":0.00509735057130456}],"sentiment":"neutral","sentiment_score":0.00509735057130456,"channel":0,"num_words":1,"start":19.265,"end":19.345},{"sentences":[{"text":"call","start":19.295,"end":19.455,"sentiment":"neutral","sentiment_score":0.012103294022381306}],"sentiment":"neutral","sentiment_score":0.012103294022381306,"channel":1,"num_words":1,"start":19.295,"end":19.455},{"sentences":[{"text":"Yeah.","start":19.345,"end":19.845,"sentiment":"neutral","sentiment_score":0.02551585808396339}],"sentiment":"neutral","sentiment_score":0.02551585808396339,"channel":0,"num_words":1,"start":19.345,"end":19.845},{"sentences":[{"text":"from Stuart from Neolu.","start":19.455,"end":20.675,"sentiment":"neutral","sentiment_score":0.03760187793523073},{"text":"They connect to the sub layer three for the frontier for that lady that signed up.","start":21.615,"end":27.395,"sentiment":"neutral","sentiment_score":0.043495346093550324}],"sentiment":"neutral","sentiment_score":0.04231665246188641,"channel":1,"num_words":20,"start":19.455,"end":27.395},{"sentences":[{"text":"Mhmm.","start":27.345,"end":27.845,"sentiment":"neutral","sentiment_score":-0.003768087364733219},{"text":"Okay.","start":28.224998,"end":28.65,"sentiment":"neutral","sentiment_score":0.0054252371191978455}],"sentiment":"neutral","sentiment_score":0.0008285748772323132,"channel":0,"num_words":2,"start":27.345,"end":28.65},{"sentences":[{"text":"Okay.","start":29.15,"end":29.55,"sentiment":"neutral","sentiment_score":-0.008612707257270813},{"text":"So I'm not sure if that's gonna happen today.","start":29.55,"end":32.21,"sentiment":"neutral","sentiment_score":-0.15358067055543265},{"text":"The thing is she's gonna have to wait whether she goes on with us or someone else because they just got brought out by SuperLoop,","start":33.79,"end":43.33,"sentiment":"neutral","sentiment_score":-0.1624414736032486}],"sentiment":"neutral","sentiment_score":-0.155767873781068,"channel":1,"num_words":35,"start":29.15,"end":43.33},{"sentences":[{"text":"Mhmm.","start":44.574997,"end":45.074997,"sentiment":"neutral","sentiment_score":-0.1315441131591797}],"sentiment":"neutral","sentiment_score":-0.1315441131591797,"channel":0,"num_words":1,"start":44.574997,"end":45.074997},{"sentences":[{"text":"and they haven't got everything ready yet.","start":44.735,"end":47.395,"sentiment":"neutral","sentiment_score":-0.25150031064237865},{"text":"So just tell her she'll have to wait a couple of days if that's alright, and we should have her up and running sometime next week.","start":48.175003,"end":56.97,"sentiment":"neutral","sentiment_score":-0.009903998329089237}],"sentiment":"neutral","sentiment_score":-0.061151700940999115,"channel":1,"num_words":33,"start":44.735,"end":56.97},{"sentences":[{"text":"Mhmm.","start":57.614998,"end":57.855,"sentiment":"neutral","sentiment_score":-0.0351661741733551},{"text":"Yeah.","start":57.855,"end":58.355,"sentiment":"neutral","sentiment_score":-0.029530392959713936}],"sentiment":"neutral","sentiment_score":-0.03234828356653452,"channel":0,"num_words":2,"start":57.614998,"end":58.355},{"sentences":[{"text":"Yeah.","start":59.050003,"end":59.29,"sentiment":"neutral","sentiment_score":-0.023839779198169708}],"sentiment":"neutral","sentiment_score":-0.023839779198169708,"channel":1,"num_words":1,"start":59.050003,"end":59.29},{"sentences":[{"text":"If","start":59.15,"end":59.39,"sentiment":"neutral","sentiment_score":-0.03689492866396904}],"sentiment":"neutral","sentiment_score":-0.03689492866396904,"channel":0,"num_words":1,"start":59.15,"end":59.39},{"sentences":[{"text":"Because","start":59.29,"end":59.79,"sentiment":"neutral","sentiment_score":-0.04736229032278061}],"sentiment":"neutral","sentiment_score":-0.04736229032278061,"channel":1,"num_words":1,"start":59.29,"end":59.79},{"sentences":[{"text":"ever, yeah, she don't want to wait anymore, are we going","start":59.39,"end":64.75,"sentiment":"neutral","sentiment_score":-0.14944273843006653}],"sentiment":"neutral","sentiment_score":-0.14944273843006653,"channel":0,"num_words":11,"start":59.39,"end":64.75},{"sentences":[{"text":"sorry?","start":64.49,"end":64.99,"sentiment":"neutral","sentiment_score":-0.16046050190925598}],"sentiment":"neutral","sentiment_score":-0.16046050190925598,"channel":1,"num_words":1,"start":64.49,"end":64.99},{"sentences":[{"text":"to cancel that?","start":64.75,"end":66.13,"sentiment":"neutral","sentiment_score":-0.17522374292214712},{"text":"What if she doesn't want to wait anymore?","start":66.51,"end":68.77,"sentiment":"neutral","sentiment_score":-0.17391270957887173}],"sentiment":"neutral","sentiment_score":-0.17427026412703775,"channel":0,"num_words":11,"start":64.75,"end":68.77},{"sentences":[{"text":"Well, if she doesn't wanna leave, she gets somebody else.","start":70.125,"end":73.085,"sentiment":"neutral","sentiment_score":-0.3103253334760666},{"text":"She's gonna be in the same boat.","start":73.085,"end":74.765,"sentiment":"neutral","sentiment_score":-0.27232250784124645},{"text":"She's gonna have to wait the same.","start":74.765,"end":76.385,"sentiment":"neutral","sentiment_score":-0.2268578303711755}],"sentiment":"neutral","sentiment_score":-0.2748964875936508,"channel":1,"num_words":24,"start":70.125,"end":76.385},{"sentences":[{"text":"Okay.","start":78.085,"end":78.585,"sentiment":"neutral","sentiment_score":-0.072066530585289}],"sentiment":"neutral","sentiment_score":-0.072066530585289,"channel":0,"num_words":1,"start":78.085,"end":78.585},{"sentences":[{"text":"Yeah.","start":79.085,"end":79.325,"sentiment":"neutral","sentiment_score":-0.06512286514043808},{"text":"Because see, I put in a petition for Frontier Networks about a month ago.","start":79.325,"end":86.08,"sentiment":"neutral","sentiment_score":-0.08506702179355281},{"text":"Alright?","start":87.020004,"end":87.42,"sentiment":"neutral","sentiment_score":-0.05502460151910782},{"text":"And they never got back to me.","start":87.42,"end":89.2,"sentiment":"neutral","sentiment_score":-0.2575198709964752},{"text":"And the reason why they didn't get back to me because they were brought they were they were acquired by SuperLoop, and the guy wasn't too sure.","start":89.26,"end":98.0,"sentiment":"neutral","sentiment_score":-0.20065527271341393}],"sentiment":"neutral","sentiment_score":-0.17062834464013577,"channel":1,"num_words":50,"start":79.085,"end":98.0},{"sentences":[{"text":"So now SuperLoop and I just spoke to the guy now, and the guy just rang me up.","start":100.195,"end":105.395,"sentiment":"neutral","sentiment_score":-0.10148406670325333},{"text":"We have to go with them on a layer two.","start":105.395,"end":108.615,"sentiment":"neutral","sentiment_score":-0.08269598931074143},{"text":"Now what they've done, they've taken out all the hardware from they've taken out all the hardware from Frontier, which means nobody can go on until the layer two's ready.","start":109.315,"end":122.119995,"sentiment":"neutral","sentiment_score":-0.150906411682566}],"sentiment":"neutral","sentiment_score":-0.1238080249007406,"channel":1,"num_words":58,"start":100.195,"end":122.119995},{"sentences":[{"text":"Mhmm.","start":123.26,"end":123.76,"sentiment":"neutral","sentiment_score":-0.059310369193553925},{"text":"Okay.","start":123.9,"end":124.4,"sentiment":"neutral","sentiment_score":-0.05914689600467682}],"sentiment":"neutral","sentiment_score":-0.05922863259911537,"channel":0,"num_words":2,"start":123.26,"end":124.4},{"sentences":[{"text":"But but they're gonna put us on a layer three until the layer two's ready, which will be about another couple of weeks 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I'm here to I'm here to help.","start":220.63501,"end":222.315,"sentiment":"neutral","sentiment_score":0.06335483957082033},{"text":"Alright?","start":222.315,"end":222.815,"sentiment":"neutral","sentiment_score":0.047396086156368256}],"sentiment":"neutral","sentiment_score":0.06158164474699232,"channel":1,"num_words":9,"start":220.63501,"end":222.815},{"sentences":[{"text":"Yeah.","start":223.565,"end":224.065,"sentiment":"neutral","sentiment_score":-0.002129767090082169},{"text":"Okay.","start":224.125,"end":224.625,"sentiment":"neutral","sentiment_score":-0.02031045593321323}],"sentiment":"neutral","sentiment_score":-0.0112201115116477,"channel":0,"num_words":2,"start":223.565,"end":224.625},{"sentences":[{"text":"Yeah.","start":224.395,"end":224.63501,"sentiment":"neutral","sentiment_score":-0.07053165137767792},{"text":"But don't but don't take advantage.","start":224.63501,"end":226.475,"sentiment":"neutral","sentiment_score":-0.24110124011834463},{"text":"Alright, 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representative from Neque and Stuart from SuperFilm who are trying to connect with a lady who signed up for a service. Lorraine explains that the lady will have to wait a couple of days to get up to running and that she wants to cancel the service if she doesn't want to wait. The representative explains that SuperFilm is bringing out all the old hardware and will put them on a new layer in about a couple of weeks. Lorraine tells the representative to tell the customer the account manager to call and explain the situation."},"intents":{"segments":[{"text":"to explain to us, that's what's happened at SuperLoop. Because SuperLoop brought them out. So SuperLoop's got three networks now. Luna Networks, Frontier Networks, and this Kashani one, this Casio one it's Mhmm. called, which they're gonna send us the all the details.","start_word":338,"end_word":380,"intents":[{"intent":"Explain project details","confidence_score":0.000034114335}]},{"text":"And this is this is where everything's being held back. Now that guy that we we send the email to say it was Frontier TPG, he got confused.","start_word":432,"end_word":459,"intents":[{"intent":"Clarify confusion","confidence_score":0.18776946}]},{"text":"And this is this is where everything's being held back. Now that guy that we we send the email to say it was Frontier TPG, he got confused. Mhmm.","start_word":432,"end_word":460,"intents":[{"intent":"Clarify communication","confidence_score":0.0024976088}]},{"text":"let the customer know. And just tell look. If you want the account manager to give you a call to explain it, I'll get in Sure. the call and just text me her number, whatever, and I'll I'll give her a call myself. No.","start_word":505,"end_word":548,"intents":[{"intent":"Help customer","confidence_score":0.2914885}]},{"text":"Alright I'll then. give her a call then. Yeah.","start_word":605,"end_word":613,"intents":[{"intent":"Give call","confidence_score":0.010317797}]}]},"sentiments":{"segments":[{"text":"Hello, Dom. Good afternoon. Hey, Lorraine. How's it going?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.24613609910011292},{"text":"Yes. I'm good.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.46493205428123474},{"text":"How are you? I just got a I just got a call from Stuart from Neolu. Sorry? I just got a Mhmm. call Yeah. from Stuart from Neolu. They connect to the sub layer three for the frontier for that lady that signed up. Mhmm. Okay. Okay. So I'm not sure if that's gonna happen today. The thing is she's gonna have to wait whether she goes on with us or someone else because they just got brought out by SuperLoop, Mhmm. and they haven't got everything ready yet. So just tell her she'll have to wait a couple of days if that's alright, and we should have her up and running sometime next week. Mhmm. Yeah. Yeah. If Because ever, yeah, she don't want to wait anymore, are we going sorry? to cancel that? What if she doesn't want to wait anymore? Well, if she doesn't wanna leave, she gets somebody else. She's gonna be in the same boat. She's gonna have to wait the same. Okay. Yeah. Because see, I put in a petition for Frontier Networks about a month ago. Alright? And they never got back to me. And the reason why they didn't get back to me because they were brought they were they were acquired by SuperLoop, and the guy wasn't too sure. So now SuperLoop and I just spoke to the guy now, and the guy just rang me up. We have to go with them on a layer two. Now what they've done, they've taken out all the hardware from they've taken out all the hardware from Frontier, which means nobody can go on until the layer two's ready. Mhmm. Okay. But but they're gonna put us on a layer three until the layer two's ready, which will be about another couple of weeks away. So on the layer Mhmm. three, we can put them on, but it won't be until probably Monday, Tuesday next week. And just Okay. to explain to us, that's what's happened at SuperLoop. Because SuperLoop brought them out. So SuperLoop's got three networks now. Luna Networks, Frontier Networks, and this Kashani one, this Casio one it's Mhmm. called, which they're gonna send us the all the details. Excuse me for that as well. But that one there is a light it has to be light lighted straight away. Because what they've done, once you buy out a network, from what I understand, I've gotta take out all the old stuff and put in all the new stuff. Mhmm. And this is this is where everything's being held back. Now that guy that we we send the email to say it was Frontier TPG, he got confused. Mhmm. Because Frontier Yeah. TPG, we were using that one. I don't know if you were here when we were using it. I can't remember. But that's got that's TPG. I don't even know if that's still working that. Mhmm. Yeah. So, yeah, just Okay. let the customer know. And just tell look. If you want the account manager to give you a call to explain it, I'll get in Sure. the call and just text me her number, whatever, and I'll I'll give her a call myself. No. But it's your job. You gotta call her and tell her. Right? Not me. Hello? Yeah. But I'll I'll try but to I'm call. here. Hello? Mhmm. But I'm here to I'm here to help. Alright? Yeah. Okay. Yeah. But don't but don't take advantage. Alright, Moraine? Yeah. Mhmm. But I'm here to help. Alright? Okay. Alright I'll then. give her a call then. Yeah. Give her a call. Let me know Mhmm. how it goes. Alright? Okay. Sure, Dom. Alright.","start_word":12,"end_word":629,"sentiment":"neutral","sentiment_score":-0.08489781509614686},{"text":"Thank you.","start_word":630,"end_word":631,"sentiment":"positive","sentiment_score":0.3977298438549042},{"text":"Okay. Bye. Yeah. 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