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Good afternoon. This is. Actually, I need some inquiry about I'm actually in Australia, and I lost my SIM card.\n\nChannel 0: What number was\n\nChannel 1: Give me one\n\nChannel 0: it?\n\nChannel 1: moment.\n\nChannel 0: Is it an Australian number or a number from overseas?\n\nChannel 1: No. No. That's for overseas.\n\nChannel 0: You'll\n\nChannel 1: India.\n\nChannel 0: need to call the country of origin. We can't help you, mate. We're in Australia. We're a different company.\n\nChannel 1: Alright. So do you have any number for\n\nChannel 0: I don't\n\nChannel 1: overseas?\n\nChannel 0: know where the number comes from, mate. So we just work in Australia. I'm sorry.\n\nChannel 1: That's alright, ma'am. Hold on.","paragraphs":[{"sentences":[{"text":"Afternoon,","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.01983257941901684}],"sentiment":"neutral","sentiment_score":0.01983257941901684,"channel":0,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Everybody.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.10351364314556122},{"text":"Good afternoon.","start":4.0,"end":4.72,"sentiment":"positive","sentiment_score":0.3795648366212845},{"text":"This is.","start":4.72,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.28317447006702423},{"text":"Actually, I need some inquiry about I'm actually in Australia, and I lost my SIM card.","start":7.2799997,"end":15.105,"sentiment":"neutral","sentiment_score":-0.043931214953772724}],"sentiment":"neutral","sentiment_score":0.034575848441038816,"channel":1,"num_words":21,"start":3.6799998,"end":15.105},{"sentences":[{"text":"What number was","start":15.585,"end":18.325,"sentiment":"neutral","sentiment_score":-0.01858267995218436}],"sentiment":"neutral","sentiment_score":-0.01858267995218436,"channel":0,"num_words":3,"start":15.585,"end":18.325},{"sentences":[{"text":"Give me one","start":18.525,"end":19.085,"sentiment":"neutral","sentiment_score":-0.005849258974194527}],"sentiment":"neutral","sentiment_score":-0.005849258974194527,"channel":1,"num_words":3,"start":18.525,"end":19.085},{"sentences":[{"text":"it?","start":18.945,"end":19.445,"sentiment":"neutral","sentiment_score":-0.0056428550742566586}],"sentiment":"neutral","sentiment_score":-0.0056428550742566586,"channel":0,"num_words":1,"start":18.945,"end":19.445},{"sentences":[{"text":"moment.","start":19.085,"end":19.585,"sentiment":"neutral","sentiment_score":-0.007605989463627338}],"sentiment":"neutral","sentiment_score":-0.007605989463627338,"channel":1,"num_words":1,"start":19.085,"end":19.585},{"sentences":[{"text":"Is it an Australian number or a number from overseas?","start":20.065,"end":22.805,"sentiment":"neutral","sentiment_score":-0.023167098872363567}],"sentiment":"neutral","sentiment_score":-0.023167098872363567,"channel":0,"num_words":10,"start":20.065,"end":22.805},{"sentences":[{"text":"No.","start":22.525,"end":22.685,"sentiment":"neutral","sentiment_score":-0.23263049125671387},{"text":"No.","start":22.685,"end":22.925,"sentiment":"neutral","sentiment_score":-0.2390010356903076},{"text":"That's for overseas.","start":22.925,"end":24.385,"sentiment":"neutral","sentiment_score":-0.18636133273442587}],"sentiment":"neutral","sentiment_score":-0.2061431050300598,"channel":1,"num_words":5,"start":22.525,"end":24.385},{"sentences":[{"text":"You'll","start":24.785,"end":25.185001,"sentiment":"neutral","sentiment_score":-0.1369900107383728}],"sentiment":"neutral","sentiment_score":-0.1369900107383728,"channel":0,"num_words":1,"start":24.785,"end":25.185001},{"sentences":[{"text":"India.","start":25.119999,"end":25.619999,"sentiment":"neutral","sentiment_score":-0.1702134609222412}],"sentiment":"neutral","sentiment_score":-0.1702134609222412,"channel":1,"num_words":1,"start":25.119999,"end":25.619999},{"sentences":[{"text":"need to call the country of origin.","start":25.185001,"end":26.545,"sentiment":"neutral","sentiment_score":-0.20354846545628139},{"text":"We can't help you, mate.","start":26.545,"end":27.345001,"sentiment":"negative","sentiment_score":-0.5436135351657867},{"text":"We're in Australia.","start":27.345001,"end":28.064999,"sentiment":"negative","sentiment_score":-0.3495587706565857},{"text":"We're a different company.","start":28.064999,"end":29.125,"sentiment":"negative","sentiment_score":-0.337466262280941}],"sentiment":"negative","sentiment_score":-0.34428675237454864,"channel":0,"num_words":19,"start":25.185001,"end":29.125},{"sentences":[{"text":"Alright.","start":30.32,"end":30.82,"sentiment":"neutral","sentiment_score":-0.07920952886343002},{"text":"So do you have any number for","start":31.039999,"end":33.379997,"sentiment":"neutral","sentiment_score":-0.07272089538829667}],"sentiment":"neutral","sentiment_score":-0.07353197457268834,"channel":1,"num_words":8,"start":30.32,"end":33.379997},{"sentences":[{"text":"I don't","start":33.62,"end":33.94,"sentiment":"neutral","sentiment_score":-0.0816645622253418}],"sentiment":"neutral","sentiment_score":-0.0816645622253418,"channel":0,"num_words":2,"start":33.62,"end":33.94},{"sentences":[{"text":"overseas?","start":33.92,"end":34.42,"sentiment":"neutral","sentiment_score":-0.08517106622457504}],"sentiment":"neutral","sentiment_score":-0.08517106622457504,"channel":1,"num_words":1,"start":33.92,"end":34.42},{"sentences":[{"text":"know where the number comes from, mate.","start":33.94,"end":35.3,"sentiment":"neutral","sentiment_score":-0.08840122499636241},{"text":"So we just work in Australia.","start":35.3,"end":36.739998,"sentiment":"neutral","sentiment_score":-0.10644061987598737},{"text":"I'm sorry.","start":36.739998,"end":37.399998,"sentiment":"neutral","sentiment_score":-0.2673478275537491}],"sentiment":"neutral","sentiment_score":-0.11947652995586396,"channel":0,"num_words":15,"start":33.94,"end":37.399998},{"sentences":[{"text":"That's alright, ma'am.","start":37.84,"end":38.8,"sentiment":"neutral","sentiment_score":-0.18299425641695657},{"text":"Hold on.","start":38.8,"end":39.62,"sentiment":"neutral","sentiment_score":-0.09799851477146149}],"sentiment":"neutral","sentiment_score":-0.14899595975875854,"channel":1,"num_words":5,"start":37.84,"end":39.62}]},"summary":{"result":"success","short":"The customer calls to inquire about a lost SIM card in Australia and asks the agent for a number to call the country of origin. The agent informs the customer that they work in Australia and provides them with a number to call. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"Actually, I need some inquiry about I'm actually in Australia, and I lost my SIM card.","start_word":6,"end_word":21,"intents":[{"intent":"Inquire about lost sim card","confidence_score":0.3324294}]},{"text":"Actually, I need some inquiry about I'm actually in Australia, and I lost my SIM card. What number was Give me one it? moment. Is it an Australian number or a number from overseas? No. No.","start_word":6,"end_word":41,"intents":[{"intent":"Seek assistance from australia","confidence_score":0.0011490836}]},{"text":"So do you have any number for I don't overseas?","start_word":67,"end_word":76,"intents":[{"intent":"Provide replacement number","confidence_score":0.0028044677}]}]},"sentiments":{"segments":[{"text":"Afternoon, Everybody.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.05121297389268875},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.38150784373283386},{"text":"This is. Actually, I need some inquiry about I'm actually in Australia, and I lost my SIM card. What number was Give me one it? moment. Is it an Australian number or a number from overseas? No. No. That's for overseas. You'll India. need to call the country of origin.","start_word":4,"end_word":53,"sentiment":"neutral","sentiment_score":-0.0694190114736557},{"text":"We can't help you, mate. We're in Australia. We're a different company.","start_word":54,"end_word":65,"sentiment":"negative","sentiment_score":-0.42756932973861694},{"text":"Alright. So do you have any number for I don't overseas? know where the number comes from, mate. So we just work in Australia. I'm sorry. That's alright, ma'am. Hold on.","start_word":66,"end_word":96,"sentiment":"neutral","sentiment_score":-0.12372905761003494}],"average":{"sentiment":"neutral","sentiment_score":-0.12741632950611603}}}}