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I just wanna make sure that everything is communicated, and we're doing our best to get you get back your Internet connection. Is it okay? Okay. So, Fin, for this one, we might need you to try your log to the location where your router is at? Okay. At the bottom of that router, there is an instruction or, like, there is a set of numbers just, like, same with the set of numbers I provided to you earlier. Because sometimes it's sometimes it's different set of numbers depending on the router. Can you check it, please? Yes. Can you please try that one instead instead of one that one that one because that's your router's gateway. Again, it depends on the router. Please make sure that your mobile device mobile data is turned off, and make sure that your mobile phone I mean, your cell phone is connected to your Wi Fi. You can use just the normal browser. It's fine. Sorry? Yes. Do you know your credentials? If not, it's hold on. Just give me one second. On your on the service login or the username, can you type in one zero zero four zero @Airtel.net.au? Okay. Just give me one moment. Kelvin, if I may ask if you could go back hold on. Just give me one second. There you go. For your password, could you please try hold on. One moment, please. Can you for your password, can you try A uppercase A for alpha, lowercase I for India, lowercase R for Romeo. Yes. That's the password. Is that your password? Yeah. Okay. Can you take a screenshot? Oh, no. Hold on. The password is also at the bottom of the router. Yeah. It's at the bottom of the router. Your Airtel combination number is your PPPoE login credentials, not the router. So if you could check again your bottom router that says the username and the password, that is the details that needs to be entered on the section. Yeah. On the router from the router itself. Any message that you're seeing on the screen? Because if we enter the incorrect logins multiple times, there the page will need to reset some time. Are you seeing a timer or a message on your page or on the screen? Okay. By this time, can we try using incognito again? Thank you. Is your I mean, is your Wi Fi icon showing on your mobile? Cell phone? Is your mobile I mean, is your Wi Fi icon is showing on your mobile? And after yeah. It needs to be powered on. Oh, yes, please. Can you plug it back in? No worries. Were you able to type in those set of numbers? 19216801? And then after you does it routed you to the the EveryNet router webs I mean, in a screen? If that's the case, then the the Wi Fi is turned off. It needs to be turned on. Can you check if the lights on the NTD has already stable? Because how about on your router? Sorry. On the router? I'm sorry? Yeah. Okay. Please type in your username again and password. I mean, the username password can be found again at the bottom of the router. No. No. It's not the it's not the password. It's written at the back of the router. The u the username can also be found at the back or at the bottom of the router. Yes. Type in admin. Uh-huh. No. No. Just just use the username admin and then the password under the admin username. If you I mean, just to make sure that you've entered the correct details. If it's lower if if it's lower if it's lowercase A for admin, it should be lowercase. And can you try not to copy paste the password and then just copy it from the Wi Fi I I mean, from the router? Yeah. Yeah. I know. Right? Okay. And did you do upper and, I mean, did you follow the upper cases and the lower cases? Because passwords are case sensitive. If a lower case needs to be lowercase, that should be in a lowercase. And then make sure that there's no spaces. And can you please try to click log in again? Did you remember resetting your router's login credential? Mhmm. Because we we need this to make sure that the PPP POE credentials is logged in I mean, is entered correctly on your router's interface, and the Supa network is also also that screenshot showing the correct TTPOE details are entered on the router's interface. Sorry for that. Did you try it again? No. No. No. No. We cannot try it using your mobile network. Oh, okay. Sure. Sure. Okay. Thank you so much. Just give me one second. Let me check here. Hold on, please. Yes. I received it. One moment. And you don't remember resetting your password. Correct? Hold on. Hold on, please. One moment, please. The password are correct. I mean, from what you sent to me. QS39237 double. Alright. So no worries for this one. Well, thank you so much for your time again, Selfin. I'll get and get back to you again once we receive a response from the two Supa network. Okay? Thank you so much. If you get a chance to log in again to your router's admin, please let us know, and we'll be checking on it. Alright? I'll get back to you on Monday. Okay? Yeah. I'll let I'll endorse this to one of my colleague and have you give her an update. Thank you so much. Have a great weekend again, Thank you. 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Sullivan? Yes. Hello, Sullivan. I'm sorry if I'm disturbing your weekend. I just wanna make sure that everything is communicated, and we're doing our best to get you get back your Internet connection.\n\nIs it okay? Okay. So, Fin, for this one, we might need you to try your log to the location where your router is at? Okay. At the bottom of that router, there is an instruction or, like, there is a set of numbers just, like, same with the set of numbers I provided to you earlier.\n\nBecause sometimes it's sometimes it's different set of numbers depending on the router. Can you check it, please? Yes. Can you please try that one instead instead of one that one that one because that's your router's gateway. Again, it depends on the router.\n\nPlease make sure that your mobile device mobile data is turned off, and make sure that your mobile phone I mean, your cell phone is connected to your Wi Fi. You can use just the normal browser. It's fine. Sorry? Yes.\n\nDo you know your credentials? If not, it's hold on. Just give me one second. On your on the service login or the username, can you type in one zero zero four zero @Airtel.net.au? Okay.\n\nJust give me one moment. Kelvin, if I may ask if you could go back hold on. Just give me one second. There you go. For your password, could you please try hold on.\n\nOne moment, please. Can you for your password, can you try A uppercase A for alpha, lowercase I for India, lowercase R for Romeo. Yes. That's the password. Is that your password?\n\nYeah. Okay. Can you take a screenshot? Oh, no. Hold on.\n\nThe password is also at the bottom of the router. Yeah. It's at the bottom of the router. Your Airtel combination number is your PPPoE login credentials, not the router. So if you could check again your bottom router that says the username and the password, that is the details that needs to be entered on the section.\n\nYeah. On the router from the router itself. Any message that you're seeing on the screen? Because if we enter the incorrect logins multiple times, there the page will need to reset some time. Are you seeing a timer or a message on your page or on the screen?\n\nOkay. By this time, can we try using incognito again? Thank you. Is your I mean, is your Wi Fi icon showing on your mobile? Cell phone?\n\nIs your mobile I mean, is your Wi Fi icon is showing on your mobile? And after yeah. It needs to be powered on. Oh, yes, please. Can you plug it back in?\n\nNo worries. Were you able to type in those set of numbers? 19216801? And then after you does it routed you to the the EveryNet router webs I mean, in a screen? If that's the case, then the the Wi Fi is turned off.\n\nIt needs to be turned on. Can you check if the lights on the NTD has already stable? Because how about on your router? Sorry. On the router?\n\nI'm sorry? Yeah. Okay. Please type in your username again and password. I mean, the username password can be found again at the bottom of the router.\n\nNo. No. It's not the it's not the password. It's written at the back of the router. The u the username can also be found at the back or at the bottom of the router.\n\nYes. Type in admin. Uh-huh. No. No.\n\nJust just use the username admin and then the password under the admin username. If you I mean, just to make sure that you've entered the correct details. If it's lower if if it's lower if it's lowercase A for admin, it should be lowercase. And can you try not to copy paste the password and then just copy it from the Wi Fi I I mean, from the router? Yeah.\n\nYeah. I know. Right? Okay. And did you do upper and, I mean, did you follow the upper cases and the lower cases?\n\nBecause passwords are case sensitive. If a lower case needs to be lowercase, that should be in a lowercase. And then make sure that there's no spaces. And can you please try to click log in again? Did you remember resetting your router's login credential?\n\nMhmm. Because we we need this to make sure that the PPP POE credentials is logged in I mean, is entered correctly on your router's interface, and the Supa network is also also that screenshot showing the correct TTPOE details are entered on the router's interface. Sorry for that. Did you try it again? No.\n\nNo. No. No. We cannot try it using your mobile network. Oh, okay.\n\nSure. Sure. Okay. Thank you so much. Just give me one second.\n\nLet me check here. Hold on, please. Yes. I received it. One moment.\n\nAnd you don't remember resetting your password. Correct? Hold on. Hold on, please. One moment, please.\n\nThe password are correct. I mean, from what you sent to me. QS39237 double. Alright. So no worries for this one.\n\nWell, thank you so much for your time again, Selfin. I'll get and get back to you again once we receive a response from the two Supa network. Okay? Thank you so much. If you get a chance to log in again to your router's admin, please let us know, and we'll be checking on it.\n\nAlright? I'll get back to you on Monday. Okay? Yeah. I'll let I'll endorse this to one of my colleague and have you give her an update.\n\nThank you so much. Have a great weekend again, Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Sullivan?","start":2.32,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.005826172418892383},{"text":"Yes.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.08901970088481903},{"text":"Hello, Sullivan.","start":5.92,"end":6.72,"sentiment":"neutral","sentiment_score":0.044065603986382484},{"text":"I'm sorry if I'm disturbing your weekend.","start":6.72,"end":8.88,"sentiment":"neutral","sentiment_score":-0.33105760387011934},{"text":"I just wanna make sure that everything is communicated, and we're doing our best to get you get back your Internet connection.","start":8.88,"end":17.175,"sentiment":"neutral","sentiment_score":-0.03576278123496608}],"sentiment":"neutral","sentiment_score":-0.08574650472249179,"num_words":34,"start":2.32,"end":17.175},{"sentences":[{"text":"Is it okay?","start":17.955,"end":19.015,"sentiment":"neutral","sentiment_score":0.05393614868323008},{"text":"Okay.","start":23.075,"end":23.575,"sentiment":"neutral","sentiment_score":0.00010538473725318907},{"text":"So, Fin, for this one, we might need you to try your log to the location where your router is at?","start":24.035,"end":47.125,"sentiment":"neutral","sentiment_score":-0.03401928324074972},{"text":"Okay.","start":50.545,"end":51.045,"sentiment":"neutral","sentiment_score":-0.010122396051883698},{"text":"At the bottom of that router, there is an instruction or, like, there is a set of numbers just, like, same with the set of numbers I provided to you earlier.","start":51.985,"end":61.63,"sentiment":"neutral","sentiment_score":0.003033790076451917}],"sentiment":"neutral","sentiment_score":-0.008220456507906579,"num_words":57,"start":17.955,"end":61.63},{"sentences":[{"text":"Because sometimes it's sometimes it's different set of numbers depending on the 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second.","start":190.735,"end":191.955,"sentiment":"neutral","sentiment_score":-0.07618124708533287},{"text":"On your on the service login or the username, can you type in one zero zero four zero @Airtel.net.au?","start":201.09999,"end":224.16,"sentiment":"neutral","sentiment_score":-0.03461283058124153},{"text":"Okay.","start":232.24,"end":232.74,"sentiment":"neutral","sentiment_score":0.011504873633384705}],"sentiment":"neutral","sentiment_score":-0.04482330757060221,"num_words":35,"start":172.23,"end":232.74},{"sentences":[{"text":"Just give me one moment.","start":232.88,"end":234.18001,"sentiment":"neutral","sentiment_score":0.0011388100683689113},{"text":"Kelvin, if I may ask if you could go back hold on.","start":234.96,"end":239.03499,"sentiment":"neutral","sentiment_score":-0.047527943000507854},{"text":"Just give me one second.","start":239.03499,"end":240.33499,"sentiment":"neutral","sentiment_score":-0.029269947856664657},{"text":"There you go.","start":241.355,"end":242.25499,"sentiment":"neutral","sentiment_score":-0.006347620238860448},{"text":"For your password, could you please try hold on.","start":245.75499,"end":253.53,"sentiment":"neutral","sentiment_score":-0.041476436166299716}],"sentiment":"neutral","sentiment_score":-0.03245064091649564,"num_words":34,"start":232.88,"end":253.53},{"sentences":[{"text":"One moment, please.","start":256.23,"end":257.45,"sentiment":"neutral","sentiment_score":0.01826877271135648},{"text":"Can you for your password, can you try A uppercase A for alpha, lowercase I for India, lowercase R for Romeo.","start":272.115,"end":285.96,"sentiment":"neutral","sentiment_score":0.011731115458089681},{"text":"Yes.","start":292.74,"end":293.06,"sentiment":"neutral","sentiment_score":0.060445636510849},{"text":"That's the password.","start":293.06,"end":293.94,"sentiment":"neutral","sentiment_score":0.06699250886837642},{"text":"Is that your password?","start":293.94,"end":294.92,"sentiment":"neutral","sentiment_score":0.03474663314409554}],"sentiment":"neutral","sentiment_score":0.021924044951447286,"num_words":32,"start":256.23,"end":294.92},{"sentences":[{"text":"Yeah.","start":296.805,"end":297.305,"sentiment":"neutral","sentiment_score":-0.041881024837493896},{"text":"Okay.","start":307.765,"end":308.245,"sentiment":"neutral","sentiment_score":-0.03354299068450928},{"text":"Can you take a screenshot?","start":308.245,"end":309.70502,"sentiment":"neutral","sentiment_score":-0.01487430278211832},{"text":"Oh, no.","start":315.1,"end":315.66,"sentiment":"neutral","sentiment_score":-0.05111118033528328},{"text":"Hold on.","start":315.66,"end":316.4,"sentiment":"neutral","sentiment_score":-0.029823397286236286}],"sentiment":"neutral","sentiment_score":-0.028333153152330356,"num_words":11,"start":296.805,"end":316.4},{"sentences":[{"text":"The password is also at the bottom of the router.","start":316.69998,"end":320.56,"sentiment":"neutral","sentiment_score":-0.02710349764674902},{"text":"Yeah.","start":326.45502,"end":326.95502,"sentiment":"neutral","sentiment_score":0.012699905782938004},{"text":"It's at the bottom of the router.","start":327.255,"end":328.95502,"sentiment":"neutral","sentiment_score":0.008647747936525516},{"text":"Your Airtel combination number is your PPPoE login credentials, not the router.","start":331.655,"end":337.595,"sentiment":"neutral","sentiment_score":-0.013132064991320172},{"text":"So if you could check again your bottom router that says the username and the password, that is the details that needs to be entered on the section.","start":337.655,"end":363.335,"sentiment":"neutral","sentiment_score":-0.022171227194901024}],"sentiment":"neutral","sentiment_score":-0.016830689249688696,"num_words":58,"start":316.69998,"end":363.335},{"sentences":[{"text":"Yeah.","start":363.395,"end":363.895,"sentiment":"neutral","sentiment_score":-0.014583897776901722},{"text":"On the router from the router itself.","start":365.47498,"end":367.495,"sentiment":"neutral","sentiment_score":-0.05352551117539406},{"text":"Any message that you're seeing on the screen?","start":450.585,"end":453.405,"sentiment":"neutral","sentiment_score":-0.29719673469662666},{"text":"Because if we enter the incorrect logins multiple times, there the page will need to reset some time.","start":458.13,"end":469.395,"sentiment":"negative","sentiment_score":-0.4924006842904621},{"text":"Are you seeing a timer or a message on your page or on the screen?","start":473.63498,"end":480.615,"sentiment":"neutral","sentiment_score":-0.19954636096954345}],"sentiment":"neutral","sentiment_score":-0.2984335527622274,"num_words":49,"start":363.395,"end":480.615},{"sentences":[{"text":"Okay.","start":493.81,"end":494.21,"sentiment":"neutral","sentiment_score":-0.07095620036125183},{"text":"By this time, can we try using incognito again?","start":494.21,"end":498.15,"sentiment":"neutral","sentiment_score":-0.029769170822368726},{"text":"Thank you.","start":502.845,"end":503.665,"sentiment":"neutral","sentiment_score":0.21949326992034912},{"text":"Is your I mean, is your Wi Fi icon showing on your mobile?","start":542.26,"end":546.04004,"sentiment":"neutral","sentiment_score":-0.05103643582417415},{"text":"Cell phone?","start":553.54004,"end":554.36005,"sentiment":"neutral","sentiment_score":-0.053432874381542206}],"sentiment":"neutral","sentiment_score":-0.02482339305182298,"num_words":27,"start":493.81,"end":554.36005},{"sentences":[{"text":"Is your mobile I mean, is your Wi Fi icon is showing on your mobile?","start":556.60504,"end":563.34503,"sentiment":"neutral","sentiment_score":-0.046984826276699705},{"text":"And after yeah.","start":567.565,"end":573.24,"sentiment":"neutral","sentiment_score":-0.06327298904458682},{"text":"It needs to be powered on.","start":573.24,"end":575.1,"sentiment":"neutral","sentiment_score":-0.07979860529303551},{"text":"Oh, yes, please.","start":582.02496,"end":582.825,"sentiment":"neutral","sentiment_score":0.09699283291896184},{"text":"Can you plug it back in?","start":582.825,"end":584.445,"sentiment":"neutral","sentiment_score":0.11280936126907666}],"sentiment":"neutral","sentiment_score":-0.012289343232458288,"num_words":33,"start":556.60504,"end":584.445},{"sentences":[{"text":"No worries.","start":587.785,"end":588.605,"sentiment":"neutral","sentiment_score":0.1282946541905403},{"text":"Were you able to type in those set of numbers?","start":680.1,"end":682.75995,"sentiment":"neutral","sentiment_score":0.029840742237865925},{"text":"19216801?","start":683.45996,"end":685.95996,"sentiment":"neutral","sentiment_score":0.0070010521449148655},{"text":"And then after you does it routed you to the the EveryNet router webs I mean, in a screen?","start":688.01996,"end":700.935,"sentiment":"neutral","sentiment_score":0.023521758566953634},{"text":"If that's the case, then the the Wi Fi is turned off.","start":710.86005,"end":714.88,"sentiment":"neutral","sentiment_score":-0.07405035539219777}],"sentiment":"neutral","sentiment_score":0.0027342484311454673,"num_words":44,"start":587.785,"end":714.88},{"sentences":[{"text":"It needs to be turned on.","start":715.58,"end":717.28,"sentiment":"neutral","sentiment_score":-0.042752101086080074},{"text":"Can you check if the lights on the NTD has already stable?","start":717.5,"end":725.995,"sentiment":"neutral","sentiment_score":0.016673922073096037},{"text":"Because how about on your router?","start":727.33496,"end":731.115,"sentiment":"neutral","sentiment_score":-0.016444424943377573},{"text":"Sorry.","start":734.98,"end":735.38,"sentiment":"neutral","sentiment_score":-0.04834762215614319},{"text":"On the router?","start":735.38,"end":736.27997,"sentiment":"neutral","sentiment_score":-0.032350209852059685}],"sentiment":"neutral","sentiment_score":-0.010731797964711274,"num_words":28,"start":715.58,"end":736.27997},{"sentences":[{"text":"I'm sorry?","start":744.66,"end":745.32,"sentiment":"neutral","sentiment_score":-0.06339731439948082},{"text":"Yeah.","start":756.995,"end":757.475,"sentiment":"neutral","sentiment_score":0.018172835931181908},{"text":"Okay.","start":757.475,"end":757.975,"sentiment":"neutral","sentiment_score":0.02314440906047821},{"text":"Please type in your username again and password.","start":765.33,"end":768.47,"sentiment":"neutral","sentiment_score":0.02051150845363736},{"text":"I mean, the username password can be found again at the bottom of the router.","start":769.73,"end":774.695,"sentiment":"neutral","sentiment_score":0.0113556619733572}],"sentiment":"neutral","sentiment_score":0.009220356052672421,"num_words":27,"start":744.66,"end":774.695},{"sentences":[{"text":"No.","start":782.59503,"end":782.835,"sentiment":"neutral","sentiment_score":-0.17990562319755554},{"text":"No.","start":782.835,"end":782.99506,"sentiment":"neutral","sentiment_score":-0.16858205199241638},{"text":"It's not the it's not the password.","start":782.99506,"end":785.015,"sentiment":"neutral","sentiment_score":-0.18814154820782797},{"text":"It's written at the back of the router.","start":785.075,"end":792.36,"sentiment":"neutral","sentiment_score":-0.09387992229312658},{"text":"The u the username can also be found at the back or at the bottom of the router.","start":794.02,"end":799.96,"sentiment":"neutral","sentiment_score":-0.015205848858588271}],"sentiment":"neutral","sentiment_score":-0.07686351915555341,"num_words":35,"start":782.59503,"end":799.96},{"sentences":[{"text":"Yes.","start":811.605,"end":812.005,"sentiment":"neutral","sentiment_score":0.0009440071880817412},{"text":"Type in admin.","start":812.005,"end":813.065,"sentiment":"neutral","sentiment_score":-0.008241796866059303},{"text":"Uh-huh.","start":817.81,"end":818.31,"sentiment":"neutral","sentiment_score":-0.01942927204072475},{"text":"No.","start":825.49,"end":825.73,"sentiment":"neutral","sentiment_score":-0.06768226623535156},{"text":"No.","start":825.73,"end":826.23,"sentiment":"neutral","sentiment_score":-0.05998137593269348}],"sentiment":"neutral","sentiment_score":-0.02441061394555228,"num_words":7,"start":811.605,"end":826.23},{"sentences":[{"text":"Just just use the username admin and then the password under the admin username.","start":826.61,"end":833.19,"sentiment":"neutral","sentiment_score":0.001853307309959616},{"text":"If you I mean, just to make sure that you've entered the correct details.","start":844.72504,"end":850.61,"sentiment":"neutral","sentiment_score":-0.1040005332657269},{"text":"If it's lower if if it's lower if it's lowercase A for admin, it should be lowercase.","start":851.70996,"end":860.69,"sentiment":"neutral","sentiment_score":0.014962709216085975},{"text":"And can you try not to copy paste the password and then just copy it from the Wi Fi I I mean, from the router?","start":862.305,"end":870.96497,"sentiment":"neutral","sentiment_score":-0.07002559006214142},{"text":"Yeah.","start":877.06,"end":877.56,"sentiment":"neutral","sentiment_score":0.017130855470895767}],"sentiment":"neutral","sentiment_score":-0.040974704264646764,"num_words":71,"start":826.61,"end":877.56},{"sentences":[{"text":"Yeah.","start":877.62,"end":877.94,"sentiment":"neutral","sentiment_score":0.0420999675989151},{"text":"I know.","start":877.94,"end":878.34,"sentiment":"neutral","sentiment_score":0.06066001579165459},{"text":"Right?","start":878.34,"end":878.84,"sentiment":"neutral","sentiment_score":0.06813425570726395},{"text":"Okay.","start":884.66003,"end":885.16003,"sentiment":"neutral","sentiment_score":0.03855219483375549},{"text":"And did you do upper and, I mean, did you follow the upper cases and the lower cases?","start":901.2,"end":906.98004,"sentiment":"neutral","sentiment_score":-0.013180350988275476}],"sentiment":"neutral","sentiment_score":0.001428701388447181,"num_words":23,"start":877.62,"end":906.98004},{"sentences":[{"text":"Because passwords are case sensitive.","start":909.2,"end":911.22003,"sentiment":"neutral","sentiment_score":-0.23933677673339843},{"text":"If a lower case needs to be lowercase, that should be in a lowercase.","start":912.08,"end":916.495,"sentiment":"neutral","sentiment_score":-0.12370599061250687},{"text":"And then make sure that there's no spaces.","start":924.07495,"end":926.815,"sentiment":"neutral","sentiment_score":-0.03643379174172878},{"text":"And can you please try to click log in again?","start":933.32,"end":937.5,"sentiment":"neutral","sentiment_score":-0.03839048221707344},{"text":"Did you remember resetting your router's login credential?","start":952.28503,"end":957.2,"sentiment":"neutral","sentiment_score":-0.13524053990840912}],"sentiment":"neutral","sentiment_score":-0.10413038283586502,"num_words":45,"start":909.2,"end":957.2},{"sentences":[{"text":"Mhmm.","start":960.14,"end":960.64,"sentiment":"neutral","sentiment_score":-0.15494558215141296},{"text":"Because we we need this to make sure that the PPP POE credentials is logged in I mean, is entered correctly on your router's interface, and the Supa network is also also that screenshot showing the correct TTPOE details are entered on the router's interface.","start":980.455,"end":1008.625,"sentiment":"neutral","sentiment_score":0.01303440249628491},{"text":"Sorry for that.","start":1122.5,"end":1123.64,"sentiment":"neutral","sentiment_score":-0.28181764483451843},{"text":"Did you try it again?","start":1173.615,"end":1174.835,"sentiment":"neutral","sentiment_score":-0.15627384185791016},{"text":"No.","start":1179.4,"end":1179.56,"sentiment":"neutral","sentiment_score":-0.2153938114643097}],"sentiment":"neutral","sentiment_score":-0.02564751681956378,"num_words":55,"start":960.14,"end":1179.56},{"sentences":[{"text":"No.","start":1179.56,"end":1179.7201,"sentiment":"neutral","sentiment_score":-0.22554317116737368},{"text":"No.","start":1179.7201,"end":1179.8,"sentiment":"neutral","sentiment_score":-0.25011613965034485},{"text":"No.","start":1179.8,"end":1180.04,"sentiment":"neutral","sentiment_score":-0.30013447999954224},{"text":"We cannot try it using your mobile network.","start":1180.04,"end":1182.4601,"sentiment":"neutral","sentiment_score":-0.2726684436202049},{"text":"Oh, okay.","start":1184.76,"end":1186.38,"sentiment":"neutral","sentiment_score":-0.06091049686074257}],"sentiment":"neutral","sentiment_score":-0.23684325642310655,"num_words":13,"start":1179.56,"end":1186.38},{"sentences":[{"text":"Sure.","start":1188.04,"end":1188.28,"sentiment":"neutral","sentiment_score":-0.030713241547346115},{"text":"Sure.","start":1188.28,"end":1188.78,"sentiment":"neutral","sentiment_score":-0.01850978285074234},{"text":"Okay.","start":1191.16,"end":1191.66,"sentiment":"neutral","sentiment_score":-0.010020902380347252},{"text":"Thank you so much.","start":1231.5449,"end":1232.505,"sentiment":"neutral","sentiment_score":0.29972999542951584},{"text":"Just give me one second.","start":1232.505,"end":1233.625,"sentiment":"neutral","sentiment_score":0.11048789620399475}],"sentiment":"neutral","sentiment_score":0.14100962799663344,"num_words":12,"start":1188.04,"end":1233.625},{"sentences":[{"text":"Let me check here.","start":1233.625,"end":1234.6849,"sentiment":"neutral","sentiment_score":0.0420485595241189},{"text":"Hold on, please.","start":1270.7001,"end":1271.5,"sentiment":"neutral","sentiment_score":0.01632971502840519},{"text":"Yes.","start":1271.5,"end":1271.74,"sentiment":"neutral","sentiment_score":0.04954683780670166},{"text":"I received it.","start":1271.74,"end":1272.4601,"sentiment":"neutral","sentiment_score":0.0565099927286307},{"text":"One moment.","start":1272.4601,"end":1273.2001,"sentiment":"neutral","sentiment_score":0.02109759207814932}],"sentiment":"neutral","sentiment_score":0.036804260256198734,"num_words":13,"start":1233.625,"end":1273.2001},{"sentences":[{"text":"And you don't remember resetting your password.","start":1337.715,"end":1341.015,"sentiment":"neutral","sentiment_score":-0.04188983089157513},{"text":"Correct?","start":1341.235,"end":1341.735,"sentiment":"neutral","sentiment_score":-0.02832221612334251},{"text":"Hold on.","start":1380.27,"end":1381.0901,"sentiment":"neutral","sentiment_score":-0.019827387295663357},{"text":"Hold on, please.","start":1443.77,"end":1444.75,"sentiment":"neutral","sentiment_score":-0.015708741421500843},{"text":"One moment, please.","start":1536.865,"end":1538.005,"sentiment":"neutral","sentiment_score":-0.006731598017116387}],"sentiment":"neutral","sentiment_score":-0.026782926579471678,"num_words":16,"start":1337.715,"end":1538.005},{"sentences":[{"text":"The password are correct.","start":1542.76,"end":1544.9401,"sentiment":"neutral","sentiment_score":-0.0032450431026518345},{"text":"I mean, from what you sent to me.","start":1546.6,"end":1549.82,"sentiment":"neutral","sentiment_score":-0.006436129100620747},{"text":"QS39237 double.","start":1568.495,"end":1574.26,"sentiment":"neutral","sentiment_score":0.007253132993355393},{"text":"Alright.","start":1577.12,"end":1577.52,"sentiment":"neutral","sentiment_score":0.07928963750600815},{"text":"So no worries for this one.","start":1577.52,"end":1579.14,"sentiment":"neutral","sentiment_score":0.13277007887760797}],"sentiment":"neutral","sentiment_score":0.039330817692513974,"num_words":21,"start":1542.76,"end":1579.14},{"sentences":[{"text":"Well, thank you so much for your time again, Selfin.","start":1579.52,"end":1582.02,"sentiment":"positive","sentiment_score":0.5100842952728272},{"text":"I'll get and get back to you again once we receive a response from the two Supa network.","start":1583.4149,"end":1589.4349,"sentiment":"neutral","sentiment_score":0.2711527074376742},{"text":"Okay?","start":1589.495,"end":1589.995,"sentiment":"neutral","sentiment_score":0.1948121190071106},{"text":"Thank you so much.","start":1592.375,"end":1593.255,"sentiment":"positive","sentiment_score":0.40247856080532074},{"text":"If you get a chance to log in again to your router's admin, please let us know, and we'll be checking on it.","start":1593.255,"end":1612.485,"sentiment":"neutral","sentiment_score":0.23411616553430972}],"sentiment":"neutral","sentiment_score":0.3066248188593558,"num_words":56,"start":1579.52,"end":1612.485},{"sentences":[{"text":"Alright?","start":1612.785,"end":1613.285,"sentiment":"neutral","sentiment_score":0.2185560166835785},{"text":"I'll get back to you on Monday.","start":1614.145,"end":1615.765,"sentiment":"neutral","sentiment_score":0.2684625600065504},{"text":"Okay?","start":1615.985,"end":1616.485,"sentiment":"neutral","sentiment_score":0.17719048261642456},{"text":"Yeah.","start":1618.465,"end":1618.865,"sentiment":"neutral","sentiment_score":0.23235274851322177},{"text":"I'll let I'll endorse this to one of my colleague and have you give her an update.","start":1618.865,"end":1625.6001,"sentiment":"neutral","sentiment_score":0.26971519869916577}],"sentiment":"neutral","sentiment_score":0.2626850202127739,"num_words":27,"start":1612.785,"end":1625.6001},{"sentences":[{"text":"Thank you so much.","start":1628.38,"end":1629.3401,"sentiment":"positive","sentiment_score":0.8836459964513779},{"text":"Have a great weekend again, Thank you.","start":1629.3401,"end":1632.78,"sentiment":"positive","sentiment_score":0.8440809505326408},{"text":"Bye bye.","start":1632.78,"end":1633.3889,"sentiment":"positive","sentiment_score":0.41137154400348663}],"sentiment":"positive","sentiment_score":0.789684132887767,"num_words":13,"start":1628.38,"end":1633.3889}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. Yes. It's 994168101. Go on. Okay. I use incognito or just the normal browser. Instead of 10.one. One nine two one six eight one zero dot one. Okay. It brings everyonenet. The page that it brings, it's called everyonenet that I need to put username and password. Login. Oh, failed. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. 123 at 10040. Yeah. But I tried to log in. It said fail. It's saying fail. As per the router. So the one that is written password. Password is Nothing is happening. It's not going through, and it's not telling me fail. It's just nothing is happening on the screen. There is nothing. Okay. Incognito is refusing. Nothing is happening. It's just telling me turn on mobile data or Wi Fi. Check on the signal in your area. E r r Internet disconnected. Sorry? Yes. That there do I have to put the router on? Router. Oh, because I took it off when I went to check the password, so maybe that's why. Okay. Go back to the normal browser. Now it's telling me the same thing. Incognito was telling me. Yes. It's saying mhmm. It's not ringing that. It's just saying turn on mobile data or Wi Fi. Check the signal in your area. Yeah. It's red. It's red. The router one is red. NT is green. Okay. It's now working. I think it was just taking some time. So it's brought me to I refreshed the page. Every one net, then the password. Okay. So I'm not using this 10040. What about the username? Same thing. Username is just saying at the back of the router, it's saying admin. Yeah. Use an username admin. Password QS392E7W. And then there is Wi Fi key, w zed b. It says can't log in for wrong username or password. Yeah. The pass mhmm. I can't copy paste because I can't copy paste from the router to the phone. Yeah. So I've I've just keyed in username is a d m I n, all lowercase, and then the password is letter Q or they're all caps off. QS392E7W. Mhmm. Yeah. I did. They're all lowercase. None of them are uppercase. No. There is none. It says can't log in for wrong username or password. Nope. I've never. I usually just call you guys and do whatever you guys tell me to. So I use I haven't because I don't even know how to. That's what I've done. Not unless you want me to take a screenshot of my screen and the router. I take the screenshot of my screen, and then I take a photo of the router at the back. And then I take a photo where it says username or password incorrect. I take a screenshot of that and clean shirt of the back. Then I have to go down and scan and send to your email, calling the room it won't work. Yeah. I'm just turning on my mobile network. No. I'm sending the photos and because I don't have, so I have to turn on the mobile network. Can you please check if you've received it? No. I didn't do that. I'm sure about that because whenever I have problems, I usually call you guys. Alright. Okay. Okay. Okay. 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Yes. Yes. Yes. It's 994168101.\n\nGo on. Okay. I use incognito or just the normal browser. Instead of 10.one. One nine two one six eight one zero dot one.\n\nOkay. It brings everyonenet. The page that it brings, it's called everyonenet that I need to put username and password. Login. Oh, failed.\n\nMhmm. Mhmm. Mhmm. Mhmm. Mhmm.\n\n123 at 10040. Yeah. But I tried to log in. It said fail. It's saying fail.\n\nAs per the router. So the one that is written password. Password is Nothing is happening. It's not going through, and it's not telling me fail. It's just nothing is happening on the screen.\n\nThere is nothing. Okay. Incognito is refusing. Nothing is happening. It's just telling me turn on mobile data or Wi Fi.\n\nCheck on the signal in your area. E r r Internet disconnected. Sorry? Yes. That there do I have to put the router on?\n\nRouter. Oh, because I took it off when I went to check the password, so maybe that's why. Okay. Go back to the normal browser. Now it's telling me the same thing.\n\nIncognito was telling me. Yes. It's saying mhmm. It's not ringing that. It's just saying turn on mobile data or Wi Fi.\n\nCheck the signal in your area. Yeah. It's red. It's red. The router one is red.\n\nNT is green. Okay. It's now working. I think it was just taking some time. So it's brought me to I refreshed the page.\n\nEvery one net, then the password. Okay. So I'm not using this 10040. What about the username? Same thing.\n\nUsername is just saying at the back of the router, it's saying admin. Yeah. Use an username admin. Password QS392E7W. And then there is Wi Fi key, w zed b.\n\nIt says can't log in for wrong username or password. Yeah. The pass mhmm. I can't copy paste because I can't copy paste from the router to the phone. Yeah.\n\nSo I've I've just keyed in username is a d m I n, all lowercase, and then the password is letter Q or they're all caps off. QS392E7W. Mhmm. Yeah. I did.\n\nThey're all lowercase. None of them are uppercase. No. There is none. It says can't log in for wrong username or password.\n\nNope. I've never. I usually just call you guys and do whatever you guys tell me to. So I use I haven't because I don't even know how to. That's what I've done.\n\nNot unless you want me to take a screenshot of my screen and the router. I take the screenshot of my screen, and then I take a photo of the router at the back. And then I take a photo where it says username or password incorrect. I take a screenshot of that and clean shirt of the back. Then I have to go down and scan and send to your email, calling the room it won't work.\n\nYeah. I'm just turning on my mobile network. No. I'm sending the photos and because I don't have, so I have to turn on the mobile network. Can you please check if you've received it?\n\nNo. I didn't do that. I'm sure about that because whenever I have problems, I usually call you guys. Alright. Okay.\n\nOkay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0051253000274300575},{"text":"Yes.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.06862419843673706},{"text":"Yes.","start":21.485,"end":21.985,"sentiment":"neutral","sentiment_score":0.02259855344891548},{"text":"Yes.","start":72.674995,"end":73.174995,"sentiment":"neutral","sentiment_score":0.021733369678258896},{"text":"It's 994168101.","start":73.314995,"end":80.549995,"sentiment":"neutral","sentiment_score":0.015801911242306232}],"sentiment":"neutral","sentiment_score":0.02494754067932566,"num_words":6,"start":0.16,"end":80.549995},{"sentences":[{"text":"Go on.","start":92.049995,"end":92.655,"sentiment":"neutral","sentiment_score":-0.0015113996341824532},{"text":"Okay.","start":105.935,"end":106.435,"sentiment":"neutral","sentiment_score":0.047498028725385666},{"text":"I use incognito or just the normal 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10040.","start":287.55002,"end":290.69,"sentiment":"neutral","sentiment_score":0.009055338644733032},{"text":"Yeah.","start":295.565,"end":296.045,"sentiment":"neutral","sentiment_score":-0.0033042430877685547},{"text":"But I tried to log in.","start":296.045,"end":300.36502,"sentiment":"neutral","sentiment_score":-0.07619007863104343},{"text":"It said fail.","start":300.36502,"end":301.665,"sentiment":"neutral","sentiment_score":-0.2784754236539205},{"text":"It's saying fail.","start":305.565,"end":306.945,"sentiment":"neutral","sentiment_score":-0.24113523960113525}],"sentiment":"neutral","sentiment_score":-0.12450691804406233,"num_words":16,"start":287.55002,"end":306.945},{"sentences":[{"text":"As per the router.","start":324.195,"end":325.335,"sentiment":"neutral","sentiment_score":-0.0036923422012478113},{"text":"So the one that is written password.","start":359.115,"end":361.45502,"sentiment":"neutral","sentiment_score":-0.015207869932055473},{"text":"Password is Nothing is happening.","start":370.71,"end":433.10498,"sentiment":"neutral","sentiment_score":-0.24034550338983535},{"text":"It's not going through, and it's not telling me fail.","start":439.005,"end":442.98,"sentiment":"negative","sentiment_score":-0.39211156964302063},{"text":"It's just nothing is happening on the screen.","start":442.98,"end":447.0,"sentiment":"negative","sentiment_score":-0.4186430349946022}],"sentiment":"neutral","sentiment_score":-0.25274152799016414,"num_words":34,"start":324.195,"end":447.0},{"sentences":[{"text":"There is nothing.","start":482.46,"end":483.44,"sentiment":"neutral","sentiment_score":-0.26238949100176495},{"text":"Okay.","start":501.03,"end":501.53,"sentiment":"neutral","sentiment_score":0.10675492882728577},{"text":"Incognito is refusing.","start":514.635,"end":516.815,"sentiment":"neutral","sentiment_score":-0.2512354552745819},{"text":"Nothing is happening.","start":527.85004,"end":529.15,"sentiment":"negative","sentiment_score":-0.33625345428784686},{"text":"It's just telling me turn on mobile data or Wi Fi.","start":529.21,"end":533.15,"sentiment":"neutral","sentiment_score":-0.22200524536046115}],"sentiment":"neutral","sentiment_score":-0.2326160938966842,"num_words":21,"start":482.46,"end":533.15},{"sentences":[{"text":"Check on the signal in your area.","start":533.37,"end":535.71,"sentiment":"neutral","sentiment_score":-0.10936448616640908},{"text":"E r r Internet disconnected.","start":536.41003,"end":538.43,"sentiment":"neutral","sentiment_score":-0.10637473911046982},{"text":"Sorry?","start":552.08997,"end":552.58997,"sentiment":"neutral","sentiment_score":-0.07762885093688965},{"text":"Yes.","start":564.57,"end":565.07,"sentiment":"neutral","sentiment_score":-0.02515372075140476},{"text":"That there do I have to put the router on?","start":567.15497,"end":570.77496,"sentiment":"neutral","sentiment_score":-0.08677995391190052}],"sentiment":"neutral","sentiment_score":-0.09450030039685468,"num_words":24,"start":533.37,"end":570.77496},{"sentences":[{"text":"Router.","start":570.915,"end":571.415,"sentiment":"neutral","sentiment_score":-0.057522960007190704},{"text":"Oh, because I took it off when I went to check the password, so maybe that's why.","start":576.355,"end":581.33496,"sentiment":"neutral","sentiment_score":-0.3126280973939335},{"text":"Okay.","start":586.37,"end":586.87,"sentiment":"neutral","sentiment_score":0.07807770371437073},{"text":"Go back to the normal browser.","start":633.185,"end":635.205,"sentiment":"neutral","sentiment_score":0.06733615448077519},{"text":"Now it's telling me the same thing.","start":666.425,"end":668.525,"sentiment":"neutral","sentiment_score":-0.018914025276899338}],"sentiment":"neutral","sentiment_score":-0.15695325506385416,"num_words":32,"start":570.915,"end":668.525},{"sentences":[{"text":"Incognito was telling me.","start":668.825,"end":670.92,"sentiment":"neutral","sentiment_score":-0.010318947490304708},{"text":"Yes.","start":686.64496,"end":687.14496,"sentiment":"neutral","sentiment_score":0.0521969348192215},{"text":"It's saying mhmm.","start":687.76495,"end":690.505,"sentiment":"neutral","sentiment_score":0.01489334429303805},{"text":"It's not ringing that.","start":701.89996,"end":703.18,"sentiment":"neutral","sentiment_score":-0.1449354775249958},{"text":"It's just saying turn on mobile data or Wi Fi.","start":703.18,"end":707.25995,"sentiment":"neutral","sentiment_score":-0.07393438182771206}],"sentiment":"neutral","sentiment_score":-0.057431115938181225,"num_words":22,"start":668.825,"end":707.25995},{"sentences":[{"text":"Check the signal in your area.","start":707.25995,"end":709.36,"sentiment":"neutral","sentiment_score":-0.0477849543094635},{"text":"Yeah.","start":727.015,"end":727.255,"sentiment":"neutral","sentiment_score":-0.0031403005123138428},{"text":"It's red.","start":727.255,"end":728.155,"sentiment":"neutral","sentiment_score":-0.017971943598240614},{"text":"It's red.","start":732.31,"end":733.21,"sentiment":"neutral","sentiment_score":-0.03287171199917793},{"text":"The router one is red.","start":737.11,"end":738.89,"sentiment":"neutral","sentiment_score":-0.04901516884565353}],"sentiment":"neutral","sentiment_score":-0.039788323862012476,"num_words":16,"start":707.25995,"end":738.89},{"sentences":[{"text":"NT is green.","start":739.75,"end":741.77,"sentiment":"neutral","sentiment_score":-0.05481116349498431},{"text":"Okay.","start":748.555,"end":748.955,"sentiment":"neutral","sentiment_score":0.018885459750890732},{"text":"It's now working.","start":748.955,"end":750.175,"sentiment":"neutral","sentiment_score":0.10623360921939214},{"text":"I think it was just taking some time.","start":750.555,"end":752.975,"sentiment":"neutral","sentiment_score":-0.041910288855433464},{"text":"So it's brought me to I refreshed the page.","start":753.275,"end":756.495,"sentiment":"neutral","sentiment_score":-0.013117490957180658}],"sentiment":"neutral","sentiment_score":-0.011674455522249142,"num_words":24,"start":739.75,"end":756.495},{"sentences":[{"text":"Every one net, then the password.","start":757.7,"end":761.08,"sentiment":"neutral","sentiment_score":0.00553855299949646},{"text":"Okay.","start":776.875,"end":777.27496,"sentiment":"neutral","sentiment_score":-0.06613871455192566},{"text":"So I'm not using this 10040.","start":777.27496,"end":780.575,"sentiment":"neutral","sentiment_score":-0.1657330480714639},{"text":"What about the username?","start":790.69,"end":792.07,"sentiment":"neutral","sentiment_score":-0.05698280967772007},{"text":"Same thing.","start":792.45,"end":793.83,"sentiment":"neutral","sentiment_score":-0.022954482585191727}],"sentiment":"neutral","sentiment_score":-0.06848136257184179,"num_words":19,"start":757.7,"end":793.83},{"sentences":[{"text":"Username is just saying at the back of the router, it's saying admin.","start":806.685,"end":810.785,"sentiment":"neutral","sentiment_score":-0.03221665437404926},{"text":"Yeah.","start":814.045,"end":814.52496,"sentiment":"neutral","sentiment_score":0.0024781236425042152},{"text":"Use an username admin.","start":814.52496,"end":816.545,"sentiment":"neutral","sentiment_score":-0.007438508793711662},{"text":"Password QS392E7W.","start":817.30005,"end":821.72003,"sentiment":"neutral","sentiment_score":-0.01722584990784526},{"text":"And then there is Wi Fi key, w zed b.","start":822.18005,"end":826.68005,"sentiment":"neutral","sentiment_score":-0.02375339912250638}],"sentiment":"neutral","sentiment_score":-0.023935936981191237,"num_words":30,"start":806.685,"end":826.68005},{"sentences":[{"text":"It says can't log in for wrong username or password.","start":834.135,"end":839.995,"sentiment":"negative","sentiment_score":-0.38794389367103577},{"text":"Yeah.","start":851.44,"end":851.94,"sentiment":"neutral","sentiment_score":0.05304722860455513},{"text":"The pass mhmm.","start":852.0,"end":854.26,"sentiment":"neutral","sentiment_score":-0.0020887261877457295},{"text":"I can't copy paste because I can't copy paste from the router to the phone.","start":872.08997,"end":876.35,"sentiment":"neutral","sentiment_score":-0.2240641385316849},{"text":"Yeah.","start":878.08997,"end":878.49,"sentiment":"neutral","sentiment_score":0.06118067726492882}],"sentiment":"neutral","sentiment_score":-0.23774797624597946,"num_words":30,"start":834.135,"end":878.49},{"sentences":[{"text":"So I've I've just keyed in username is a d m I n, all lowercase, and then the password is letter Q or they're all caps off.","start":878.49,"end":892.755,"sentiment":"neutral","sentiment_score":0.023634606472182053},{"text":"QS392E7W.","start":893.21497,"end":898.995,"sentiment":"neutral","sentiment_score":0.00949624553322792},{"text":"Mhmm.","start":909.26,"end":909.76,"sentiment":"neutral","sentiment_score":-0.09334702044725418},{"text":"Yeah.","start":917.565,"end":917.965,"sentiment":"neutral","sentiment_score":0.03713132441043854},{"text":"I did.","start":917.965,"end":918.60504,"sentiment":"neutral","sentiment_score":0.05398601479828358}],"sentiment":"neutral","sentiment_score":0.021855842307559215,"num_words":32,"start":878.49,"end":918.60504},{"sentences":[{"text":"They're all lowercase.","start":918.60504,"end":920.065,"sentiment":"neutral","sentiment_score":0.018393728028361995},{"text":"None of them are uppercase.","start":921.005,"end":922.86505,"sentiment":"neutral","sentiment_score":-0.04745869934558868},{"text":"No.","start":928.12,"end":928.51996,"sentiment":"neutral","sentiment_score":-0.10059831291437148},{"text":"There is none.","start":928.51996,"end":929.42,"sentiment":"neutral","sentiment_score":-0.10035622616608937},{"text":"It says can't log in for wrong username or password.","start":939.665,"end":943.365,"sentiment":"neutral","sentiment_score":-0.27421578764915466}],"sentiment":"neutral","sentiment_score":-0.15117896275213835,"num_words":22,"start":918.60504,"end":943.365},{"sentences":[{"text":"Nope.","start":958.3,"end":958.8,"sentiment":"neutral","sentiment_score":-0.2138886451721191},{"text":"I've never.","start":959.98,"end":960.87994,"sentiment":"neutral","sentiment_score":-0.185578390955925},{"text":"I usually just call you guys and do whatever you guys tell me to.","start":960.94,"end":965.12,"sentiment":"neutral","sentiment_score":-0.1925122258918626},{"text":"So I use I haven't because I don't even know how to.","start":965.475,"end":971.735,"sentiment":"neutral","sentiment_score":-0.21678389981389046},{"text":"That's what I've done.","start":1013.55,"end":1014.67,"sentiment":"neutral","sentiment_score":0.12088336609303951}],"sentiment":"neutral","sentiment_score":-0.16357848251407797,"num_words":33,"start":958.3,"end":1014.67},{"sentences":[{"text":"Not unless you want me to take a screenshot of my screen and the router.","start":1014.67,"end":1019.17,"sentiment":"neutral","sentiment_score":-0.08629171351591745},{"text":"I take the screenshot of my screen, and then I take a photo of the router at the back.","start":1025.835,"end":1031.9349,"sentiment":"neutral","sentiment_score":-0.04206560424676067},{"text":"And then I take a photo where it says username or password incorrect.","start":1033.035,"end":1041.74,"sentiment":"neutral","sentiment_score":-0.1099106973180404},{"text":"I take a screenshot of that and clean shirt of the back.","start":1042.92,"end":1056.8551,"sentiment":"neutral","sentiment_score":-0.08181444834917784},{"text":"Then I have to go down and scan and send to your email, calling the room it won't work.","start":1082.4049,"end":1089.385,"sentiment":"neutral","sentiment_score":-0.18615644229085823}],"sentiment":"neutral","sentiment_score":-0.10309239784972025,"num_words":78,"start":1014.67,"end":1089.385},{"sentences":[{"text":"Yeah.","start":1175.58,"end":1175.9,"sentiment":"neutral","sentiment_score":-0.08808274567127228},{"text":"I'm just turning on my mobile network.","start":1175.9,"end":1178.24,"sentiment":"neutral","sentiment_score":-0.13708595399345672},{"text":"No.","start":1182.7,"end":1183.2,"sentiment":"neutral","sentiment_score":-0.10976871848106384},{"text":"I'm sending the photos and because I don't have, so I have to turn on the mobile network.","start":1183.26,"end":1190.135,"sentiment":"neutral","sentiment_score":-0.06038338913478785},{"text":"Can you please check if you've received it?","start":1227.95,"end":1231.01,"sentiment":"neutral","sentiment_score":-0.008117388584651053}],"sentiment":"neutral","sentiment_score":-0.06597980729171209,"num_words":35,"start":1175.58,"end":1231.01},{"sentences":[{"text":"No.","start":1343.37,"end":1343.69,"sentiment":"neutral","sentiment_score":-0.16148236393928528},{"text":"I didn't do that.","start":1343.69,"end":1345.07,"sentiment":"neutral","sentiment_score":-0.170720636844635},{"text":"I'm sure about that because whenever I have problems, I usually call you guys.","start":1352.925,"end":1359.825,"sentiment":"neutral","sentiment_score":-0.1073198313159602},{"text":"Alright.","start":1591.0399,"end":1591.5399,"sentiment":"neutral","sentiment_score":0.23437905311584473},{"text":"Okay.","start":1617.335,"end":1617.835,"sentiment":"neutral","sentiment_score":0.1930484175682068}],"sentiment":"neutral","sentiment_score":-0.09140071805034365,"num_words":21,"start":1343.37,"end":1617.835},{"sentences":[{"text":"Okay.","start":1627.02,"end":1627.52,"sentiment":"neutral","sentiment_score":0.09425567090511322},{"text":"Okay.","start":1633.8589,"end":1634.3389,"sentiment":"neutral","sentiment_score":0.17910228669643402},{"text":"Bye.","start":1634.3389,"end":1634.8389,"sentiment":"neutral","sentiment_score":-0.09141090512275696}],"sentiment":"neutral","sentiment_score":0.06064901749293009,"num_words":3,"start":1627.02,"end":1634.8389}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, Sullivan?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Hello, Sullivan. I'm sorry if I'm disturbing your weekend. I just wanna make sure that everything is communicated, and we're doing our best to get you get back your Internet connection. Is it okay?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So, Fin, for this one, we might need you to try your log to the location where your router is at? Okay. At the bottom of that router, there is an instruction or, like, there is a set of numbers just, like, same with the set of numbers I provided to you earlier. Because sometimes it's sometimes it's different set of numbers depending on the router.\n\nCan you check it, please?\n\nChannel 1: Yes. It's 994168101.\n\nChannel 0: Yes. Can you please try that one instead instead of one that one that one because that's your router's gateway. Again, it depends on\n\nChannel 1: Go on.\n\nChannel 0: the router. Please make sure that your mobile device mobile data is turned off, and make sure that your mobile phone I mean, your cell phone is connected to your Wi Fi.\n\nChannel 1: Okay. I use incognito or just the normal browser.\n\nChannel 0: You can use just the normal browser. It's fine.\n\nChannel 1: Instead of 10.one. One nine two one six eight one zero dot one. Okay. It brings everyonenet.\n\nChannel 0: Sorry?\n\nChannel 1: The page that it brings, it's called everyonenet that I need to put username and password.\n\nChannel 0: Yes. Do you know your credentials? If not, it's\n\nChannel 1: Login. Oh, failed.\n\nChannel 0: hold on. Just give me one second. On your on the service login or the username, can you type in one\n\nChannel 1: Mhmm.\n\nChannel 0: zero zero four zero\n\nChannel 1: Mhmm.\n\nChannel 0: @Airtel.net.au?\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Just give me one moment. Kelvin, if I may ask if you could go back hold on. Just give me one second. There you go.\n\nFor your password, could you please try hold on. One moment, please. Can you for your password, can you try A uppercase A for alpha,\n\nChannel 1: Mhmm.\n\nChannel 0: lowercase I for India, lowercase R for Romeo.\n\nChannel 1: Mhmm. 123 at 10040.\n\nChannel 0: Yes. That's the password. Is that your password?\n\nChannel 1: Yeah. But I tried\n\nChannel 0: Yeah.\n\nChannel 1: to log in. It said fail. It's saying fail.\n\nChannel 0: Okay. Can you take a screenshot? Oh, no. Hold on. The password is also at the bottom of the router.\n\nChannel 1: As per the router.\n\nChannel 0: Yeah. It's at the bottom of the router. Your Airtel combination number is your PPPoE login credentials, not the router. So if you could check again your bottom router that says the username and the password, that is the details that needs to be entered on the\n\nChannel 1: So the one that is written password.\n\nChannel 0: section. Yeah. On the router from the router itself.\n\nChannel 1: Password is Nothing is happening. It's not going through, and it's not telling me fail. It's just nothing is happening on the screen.\n\nChannel 0: Any message that you're seeing on the screen? Because if we enter the incorrect logins multiple times, there the page will need to reset some time. Are you seeing a timer or a message on your page or on the screen?\n\nChannel 1: There is nothing.\n\nChannel 0: Okay. By this time, can we try using incognito again?\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Incognito is refusing. Nothing is happening. It's just telling me turn on mobile data or Wi Fi. Check on the signal in your area. E r r Internet disconnected.\n\nChannel 0: Is your I mean, is your Wi Fi icon showing on your mobile?\n\nChannel 1: Sorry?\n\nChannel 0: Cell phone? Is your mobile I mean, is your Wi Fi icon is showing on your mobile?\n\nChannel 1: Yes. That there\n\nChannel 0: And after\n\nChannel 1: do I have to put the router on? Router.\n\nChannel 0: yeah. It needs to be powered on.\n\nChannel 1: Oh, because I took it off when I went to check the password, so maybe that's why.\n\nChannel 0: Oh, yes, please. Can you plug it back in?\n\nChannel 1: Okay.\n\nChannel 0: No worries.\n\nChannel 1: Go back to the normal browser. Now it's telling me the same thing. Incognito was telling me.\n\nChannel 0: Were you able to type in those set of numbers? 19216801?\n\nChannel 1: Yes. It's\n\nChannel 0: And\n\nChannel 1: saying\n\nChannel 0: then after you\n\nChannel 1: mhmm.\n\nChannel 0: does it routed you to the the EveryNet router webs I mean, in a screen?\n\nChannel 1: It's not ringing that. It's just saying turn on mobile data or Wi Fi. Check the signal in your area.\n\nChannel 0: If that's the case, then the the Wi Fi is turned off. It needs to be turned on. Can you check if the lights on the NTD has already stable?\n\nChannel 1: Yeah. It's\n\nChannel 0: Because\n\nChannel 1: red.\n\nChannel 0: how about on your router?\n\nChannel 1: It's red.\n\nChannel 0: Sorry. On the router?\n\nChannel 1: The router one is red. NT is green.\n\nChannel 0: I'm sorry?\n\nChannel 1: Okay. It's now working. I think it was just taking some time. So it's brought me to I refreshed the page.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Every one net, then the password.\n\nChannel 0: Please type in your username again and password. I mean, the username password can be found again at the bottom of the router.\n\nChannel 1: Okay. So I'm not using this 10040.\n\nChannel 0: No. No. It's not the it's not the password. It's written at the back of the\n\nChannel 1: What about the username?\n\nChannel 0: router.\n\nChannel 1: Same thing.\n\nChannel 0: The u the username can also be found at the back or at the bottom of the router.\n\nChannel 1: Username is just saying at the back of the router, it's saying admin.\n\nChannel 0: Yes. Type in admin.\n\nChannel 1: Yeah. Use an username admin. Password\n\nChannel 0: Uh-huh.\n\nChannel 1: QS392E7W. And then there is Wi Fi key, w\n\nChannel 0: No.\n\nChannel 1: zed\n\nChannel 0: No.\n\nChannel 1: b.\n\nChannel 0: Just just use the username admin and then the password under the admin username.\n\nChannel 1: It says can't log in for wrong username or password.\n\nChannel 0: If you I mean, just to make sure that you've entered the correct details.\n\nChannel 1: Yeah.\n\nChannel 0: If it's\n\nChannel 1: The pass\n\nChannel 0: lower if if it's\n\nChannel 1: mhmm.\n\nChannel 0: lower if it's lowercase A for admin, it should be lowercase. And can you try not to copy paste the password and then just copy it from the Wi Fi I I mean, from the router?\n\nChannel 1: I can't copy paste because I can't copy paste from the router to the phone.\n\nChannel 0: Yeah. Yeah. I\n\nChannel 1: Yeah.\n\nChannel 0: know. Right?\n\nChannel 1: So I've I've just keyed in username is a d m I n, all lowercase,\n\nChannel 0: Okay.\n\nChannel 1: and then the password is letter Q or they're all caps off. QS392E7W.\n\nChannel 0: And did you do upper and, I mean, did you follow the upper cases and the lower cases? Because\n\nChannel 1: Mhmm.\n\nChannel 0: passwords are case sensitive. If a lower case needs to be lowercase, that should be in a lowercase.\n\nChannel 1: Yeah. I did. They're all lowercase. None of them are uppercase.\n\nChannel 0: And then make sure that there's no spaces.\n\nChannel 1: No. There is none.\n\nChannel 0: And can you please try to click log in again?\n\nChannel 1: It says can't log in for wrong username or password.\n\nChannel 0: Did you remember resetting your router's login credential?\n\nChannel 1: Nope. I've\n\nChannel 0: Mhmm.\n\nChannel 1: never. I usually just call you guys and do whatever you guys tell me to. So I use I haven't because I don't even know how to.\n\nChannel 0: Because we we need this to make sure that the PPP POE credentials is logged in I mean, is entered correctly on your router's interface, and the Supa network is also also that screenshot showing the correct TTPOE details are entered on the router's interface.\n\nChannel 1: That's what I've done. Not unless you want me to take a screenshot of my screen and the router. I take the screenshot of my screen, and then I take a photo of the router at the back. And then I take a photo where it says username or password incorrect. I take a screenshot of that and clean shirt of the back.\n\nThen I have to go down and scan and send to your email, calling the room it won't work.\n\nChannel 0: Sorry for that. Did you try it again?\n\nChannel 1: Yeah. I'm just turning on my mobile network.\n\nChannel 0: No. No. No. No. We cannot try it using your mobile network.\n\nChannel 1: No. I'm sending the photos\n\nChannel 0: Oh,\n\nChannel 1: and because\n\nChannel 0: okay.\n\nChannel 1: I don't have, so I have\n\nChannel 0: Sure.\n\nChannel 1: to\n\nChannel 0: Sure.\n\nChannel 1: turn on the mobile network.\n\nChannel 0: Okay.\n\nChannel 1: Can you please check if you've received it?\n\nChannel 0: Thank you so much. Just give me one second. Let me check here. Hold on, please. Yes.\n\nI received it. One moment. And you don't remember resetting your password. Correct?\n\nChannel 1: No. I didn't do that. I'm sure about that because whenever I have problems, I usually call you guys.\n\nChannel 0: Hold on. Hold on, please. One moment, please. The password are correct. I mean, from what you sent to me.\n\nQS39237 double. Alright. So no worries for this one. Well, thank you so much for your time again, Selfin. I'll get and get back to you again once we receive a response from the two Supa network.\n\nOkay?\n\nChannel 1: Alright.\n\nChannel 0: Thank you so much. If you get a chance to log in again to your router's admin, please let us know, and we'll be checking on it. Alright? I'll get back to you on Monday. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. I'll let I'll endorse this to one of my colleague and have you give her an update.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much. Have a great weekend again, Thank you. Bye bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0051253000274300575}],"sentiment":"neutral","sentiment_score":0.0051253000274300575,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello, Sullivan?","start":2.32,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.005826172418892383}],"sentiment":"neutral","sentiment_score":0.005826172418892383,"channel":0,"num_words":2,"start":2.32,"end":3.3799999},{"sentences":[{"text":"Yes.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.06862419843673706}],"sentiment":"neutral","sentiment_score":0.06862419843673706,"channel":1,"num_words":1,"start":4.3199997,"end":4.8199997},{"sentences":[{"text":"Yes.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.08901970088481903},{"text":"Hello, Sullivan.","start":5.92,"end":6.72,"sentiment":"neutral","sentiment_score":0.044065603986382484},{"text":"I'm sorry if I'm disturbing your weekend.","start":6.72,"end":8.88,"sentiment":"neutral","sentiment_score":-0.33105760387011934},{"text":"I just wanna make sure that everything is communicated, and we're doing our best to get you get back your Internet connection.","start":8.88,"end":17.175,"sentiment":"neutral","sentiment_score":-0.03576278123496608},{"text":"Is it okay?","start":17.955,"end":19.015,"sentiment":"neutral","sentiment_score":0.05393614868323008}],"sentiment":"neutral","sentiment_score":-0.07900643026722329,"channel":0,"num_words":35,"start":5.6,"end":19.015},{"sentences":[{"text":"Yes.","start":21.485,"end":21.985,"sentiment":"neutral","sentiment_score":0.02259855344891548}],"sentiment":"neutral","sentiment_score":0.02259855344891548,"channel":1,"num_words":1,"start":21.485,"end":21.985},{"sentences":[{"text":"Okay.","start":23.075,"end":23.575,"sentiment":"neutral","sentiment_score":0.00010538473725318907},{"text":"So, Fin, for this one, we might need you to try your log to the location where your router is at?","start":24.035,"end":47.125,"sentiment":"neutral","sentiment_score":-0.03401928324074972},{"text":"Okay.","start":50.545,"end":51.045,"sentiment":"neutral","sentiment_score":-0.010122396051883698},{"text":"At the bottom of that router, there is an instruction or, like, there is a set of numbers just, like, same with the set of numbers I provided to you earlier.","start":51.985,"end":61.63,"sentiment":"neutral","sentiment_score":0.003033790076451917},{"text":"Because sometimes it's sometimes it's different set of numbers depending on the router.","start":62.09,"end":68.270004,"sentiment":"neutral","sentiment_score":-0.04315455802358114}],"sentiment":"neutral","sentiment_score":-0.01778184658667045,"channel":0,"num_words":67,"start":23.075,"end":68.270004},{"sentences":[{"text":"Can you check it, please?","start":68.89,"end":70.19,"sentiment":"neutral","sentiment_score":-0.0023353587836027145}],"sentiment":"neutral","sentiment_score":-0.0023353587836027145,"channel":0,"num_words":5,"start":68.89,"end":70.19},{"sentences":[{"text":"Yes.","start":72.674995,"end":73.174995,"sentiment":"neutral","sentiment_score":0.021733369678258896},{"text":"It's 994168101.","start":73.314995,"end":80.549995,"sentiment":"neutral","sentiment_score":0.015801911242306232}],"sentiment":"neutral","sentiment_score":0.017779064054290455,"channel":1,"num_words":3,"start":72.674995,"end":80.549995},{"sentences":[{"text":"Yes.","start":81.295,"end":81.695,"sentiment":"neutral","sentiment_score":0.06529859453439713},{"text":"Can you please try that one instead instead of one that one that one because that's your router's gateway.","start":81.695,"end":90.08,"sentiment":"neutral","sentiment_score":0.011873514244430944},{"text":"Again, it depends on","start":90.54,"end":92.22,"sentiment":"neutral","sentiment_score":-0.023806598968803883}],"sentiment":"neutral","sentiment_score":0.00815287372097373,"channel":0,"num_words":24,"start":81.295,"end":92.22},{"sentences":[{"text":"Go on.","start":92.049995,"end":92.655,"sentiment":"neutral","sentiment_score":-0.0015113996341824532}],"sentiment":"neutral","sentiment_score":-0.0015113996341824532,"channel":1,"num_words":2,"start":92.049995,"end":92.655},{"sentences":[{"text":"the router.","start":92.22,"end":92.96,"sentiment":"neutral","sentiment_score":-0.02367336582392454},{"text":"Please make sure that your mobile device mobile data is turned off, and make sure that your mobile phone I mean, your cell phone is connected to your Wi Fi.","start":93.82,"end":104.445,"sentiment":"neutral","sentiment_score":-0.06656649789462486}],"sentiment":"neutral","sentiment_score":-0.0638856771402061,"channel":0,"num_words":32,"start":92.22,"end":104.445},{"sentences":[{"text":"Okay.","start":105.935,"end":106.435,"sentiment":"neutral","sentiment_score":0.047498028725385666},{"text":"I use incognito or just the normal browser.","start":112.920006,"end":116.380005,"sentiment":"neutral","sentiment_score":0.0409723031334579}],"sentiment":"neutral","sentiment_score":0.041697383754783206,"channel":1,"num_words":9,"start":105.935,"end":116.380005},{"sentences":[{"text":"You can use just the normal browser.","start":117.25,"end":119.090004,"sentiment":"neutral","sentiment_score":0.08868942196880068},{"text":"It's fine.","start":119.090004,"end":119.91,"sentiment":"neutral","sentiment_score":0.11184105277061462}],"sentiment":"neutral","sentiment_score":0.09383422881364822,"channel":0,"num_words":9,"start":117.25,"end":119.91},{"sentences":[{"text":"Instead of 10.one.","start":135.45,"end":141.87,"sentiment":"neutral","sentiment_score":-0.015106809635957083},{"text":"One nine two one six eight one zero dot one.","start":143.13,"end":147.95,"sentiment":"neutral","sentiment_score":-0.0005156280472874642},{"text":"Okay.","start":148.17,"end":148.67,"sentiment":"neutral","sentiment_score":0.02467777580022812},{"text":"It brings everyonenet.","start":152.895,"end":155.955,"sentiment":"neutral","sentiment_score":0.005694807817538579}],"sentiment":"neutral","sentiment_score":-0.0005126182428177665,"channel":1,"num_words":17,"start":135.45,"end":155.955},{"sentences":[{"text":"Sorry?","start":159.345,"end":159.845,"sentiment":"neutral","sentiment_score":-0.0487414225935936}],"sentiment":"neutral","sentiment_score":-0.0487414225935936,"channel":0,"num_words":1,"start":159.345,"end":159.845},{"sentences":[{"text":"The page that it brings, it's called everyonenet that I need to put username and password.","start":162.175,"end":170.3,"sentiment":"neutral","sentiment_score":-0.042859691428020597}],"sentiment":"neutral","sentiment_score":-0.042859691428020597,"channel":1,"num_words":16,"start":162.175,"end":170.3},{"sentences":[{"text":"Yes.","start":171.43,"end":171.93,"sentiment":"neutral","sentiment_score":0.006580684334039688},{"text":"Do you know your credentials?","start":172.23,"end":174.01,"sentiment":"neutral","sentiment_score":-0.015670613199472428},{"text":"If not, it's","start":176.31,"end":177.21,"sentiment":"neutral","sentiment_score":-0.06854387745261192}],"sentiment":"neutral","sentiment_score":-0.030822668224573135,"channel":0,"num_words":9,"start":171.43,"end":177.21},{"sentences":[{"text":"Login.","start":186.065,"end":186.565,"sentiment":"neutral","sentiment_score":-0.055080220103263855},{"text":"Oh, failed.","start":187.425,"end":188.24501,"sentiment":"neutral","sentiment_score":-0.15372269600629807}],"sentiment":"neutral","sentiment_score":-0.12084187070528667,"channel":1,"num_words":3,"start":186.065,"end":188.24501},{"sentences":[{"text":"hold on.","start":190.255,"end":190.735,"sentiment":"neutral","sentiment_score":-0.1288929618895054},{"text":"Just give me one second.","start":190.735,"end":191.955,"sentiment":"neutral","sentiment_score":-0.07618124708533287},{"text":"On your on the service login or the username, can you type in one","start":201.09999,"end":209.035,"sentiment":"neutral","sentiment_score":-0.04029967462910073}],"sentiment":"neutral","sentiment_score":-0.05728036209586121,"channel":0,"num_words":21,"start":190.255,"end":209.035},{"sentences":[{"text":"Mhmm.","start":210.505,"end":211.005,"sentiment":"neutral","sentiment_score":-0.03852313011884689}],"sentiment":"neutral","sentiment_score":-0.03852313011884689,"channel":1,"num_words":1,"start":210.505,"end":211.005},{"sentences":[{"text":"zero zero four zero","start":212.455,"end":218.155,"sentiment":"neutral","sentiment_score":-0.021445724181830883}],"sentiment":"neutral","sentiment_score":-0.021445724181830883,"channel":0,"num_words":4,"start":212.455,"end":218.155},{"sentences":[{"text":"Mhmm.","start":218.985,"end":219.485,"sentiment":"neutral","sentiment_score":-0.01692146807909012}],"sentiment":"neutral","sentiment_score":-0.01692146807909012,"channel":1,"num_words":1,"start":218.985,"end":219.485},{"sentences":[{"text":"@Airtel.net.au?","start":221.015,"end":224.16,"sentiment":"neutral","sentiment_score":-0.007665439508855343}],"sentiment":"neutral","sentiment_score":-0.007665439508855343,"channel":0,"num_words":1,"start":221.015,"end":224.16},{"sentences":[{"text":"Mhmm.","start":230.79,"end":231.29,"sentiment":"neutral","sentiment_score":-0.007898994721472263}],"sentiment":"neutral","sentiment_score":-0.007898994721472263,"channel":1,"num_words":1,"start":230.79,"end":231.29},{"sentences":[{"text":"Okay.","start":232.24,"end":232.74,"sentiment":"neutral","sentiment_score":0.011504873633384705},{"text":"Just give me one moment.","start":232.88,"end":234.18001,"sentiment":"neutral","sentiment_score":0.0011388100683689113},{"text":"Kelvin, if I may ask if you could go back hold on.","start":234.96,"end":239.03499,"sentiment":"neutral","sentiment_score":-0.047527943000507854},{"text":"Just give me one second.","start":239.03499,"end":240.33499,"sentiment":"neutral","sentiment_score":-0.029269947856664657},{"text":"There you go.","start":241.355,"end":242.25499,"sentiment":"neutral","sentiment_score":-0.006347620238860448}],"sentiment":"neutral","sentiment_score":-0.027635730462721907,"channel":0,"num_words":26,"start":232.24,"end":242.25499},{"sentences":[{"text":"For your password, could you please try hold on.","start":245.75499,"end":253.53,"sentiment":"neutral","sentiment_score":-0.041476436166299716},{"text":"One moment, please.","start":256.23,"end":257.45,"sentiment":"neutral","sentiment_score":0.01826877271135648},{"text":"Can you for your password, can you try A uppercase A for 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itself.","start":365.47498,"end":367.495,"sentiment":"neutral","sentiment_score":-0.05352551117539406}],"sentiment":"neutral","sentiment_score":-0.04448406822565529,"channel":0,"num_words":9,"start":362.835,"end":367.495},{"sentences":[{"text":"Password is Nothing is happening.","start":370.71,"end":433.10498,"sentiment":"neutral","sentiment_score":-0.24034550338983535},{"text":"It's not going through, and it's not telling me fail.","start":439.005,"end":442.98,"sentiment":"negative","sentiment_score":-0.39211156964302063},{"text":"It's just nothing is happening on the screen.","start":442.98,"end":447.0,"sentiment":"negative","sentiment_score":-0.4186430349946022}],"sentiment":"negative","sentiment_score":-0.36834728231896524,"channel":1,"num_words":23,"start":370.71,"end":447.0},{"sentences":[{"text":"Any message that you're seeing on the screen?","start":450.585,"end":453.405,"sentiment":"neutral","sentiment_score":-0.29719673469662666},{"text":"Because if we enter the incorrect 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me to.","start":960.94,"end":965.12,"sentiment":"neutral","sentiment_score":-0.1925122258918626},{"text":"So I use I haven't because I don't even know how to.","start":965.475,"end":971.735,"sentiment":"neutral","sentiment_score":-0.21678389981389046}],"sentiment":"neutral","sentiment_score":-0.20293259179150616,"channel":1,"num_words":27,"start":960.37994,"end":971.735},{"sentences":[{"text":"Because we we need this to make sure that the PPP POE credentials is logged in I mean, is entered correctly on your router's interface, and the Supa network is also also that screenshot showing the correct TTPOE details are entered on the router's interface.","start":980.455,"end":1008.625,"sentiment":"neutral","sentiment_score":0.01303440249628491}],"sentiment":"neutral","sentiment_score":0.01303440249628491,"channel":0,"num_words":45,"start":980.455,"end":1008.625},{"sentences":[{"text":"That's what I've done.","start":1013.55,"end":1014.67,"sentiment":"neutral","sentiment_score":0.12088336609303951},{"text":"Not unless you want me to take a screenshot of my screen and the router.","start":1014.67,"end":1019.17,"sentiment":"neutral","sentiment_score":-0.08629171351591745},{"text":"I take the screenshot of my screen, and then I take a photo of the router at the back.","start":1025.835,"end":1031.9349,"sentiment":"neutral","sentiment_score":-0.04206560424676067},{"text":"And then I take a photo where it says username or password incorrect.","start":1033.035,"end":1041.74,"sentiment":"neutral","sentiment_score":-0.1099106973180404},{"text":"I take a screenshot of that and clean shirt of the back.","start":1042.92,"end":1056.8551,"sentiment":"neutral","sentiment_score":-0.08181444834917784}],"sentiment":"neutral","sentiment_score":-0.06382065340285263,"channel":1,"num_words":63,"start":1013.55,"end":1056.8551},{"sentences":[{"text":"Then I have to go down and scan and send to your email, calling the room it won't work.","start":1082.4049,"end":1089.385,"sentiment":"neutral","sentiment_score":-0.18615644229085823}],"sentiment":"neutral","sentiment_score":-0.18615644229085823,"channel":1,"num_words":19,"start":1082.4049,"end":1089.385},{"sentences":[{"text":"Sorry for that.","start":1122.5,"end":1123.64,"sentiment":"neutral","sentiment_score":-0.28181764483451843},{"text":"Did you try it again?","start":1173.615,"end":1174.835,"sentiment":"neutral","sentiment_score":-0.15627384185791016}],"sentiment":"neutral","sentiment_score":-0.20335276797413826,"channel":0,"num_words":8,"start":1122.5,"end":1174.835},{"sentences":[{"text":"Yeah.","start":1175.58,"end":1175.9,"sentiment":"neutral","sentiment_score":-0.08808274567127228},{"text":"I'm just turning on my mobile network.","start":1175.9,"end":1178.24,"sentiment":"neutral","sentiment_score":-0.13708595399345672}],"sentiment":"neutral","sentiment_score":-0.13096055295318365,"channel":1,"num_words":8,"start":1175.58,"end":1178.24},{"sentences":[{"text":"No.","start":1179.4,"end":1179.56,"sentiment":"neutral","sentiment_score":-0.2153938114643097},{"text":"No.","start":1179.56,"end":1179.7201,"sentiment":"neutral","sentiment_score":-0.22554317116737368},{"text":"No.","start":1179.7201,"end":1179.8,"sentiment":"neutral","sentiment_score":-0.25011613965034485},{"text":"No.","start":1179.8,"end":1180.04,"sentiment":"neutral","sentiment_score":-0.30013447999954224},{"text":"We cannot try it using your mobile network.","start":1180.04,"end":1182.4601,"sentiment":"neutral","sentiment_score":-0.2726684436202049}],"sentiment":"neutral","sentiment_score":-0.2643779292702675,"channel":0,"num_words":12,"start":1179.4,"end":1182.4601},{"sentences":[{"text":"No.","start":1182.7,"end":1183.2,"sentiment":"neutral","sentiment_score":-0.10976871848106384},{"text":"I'm sending the photos","start":1183.26,"end":1184.96,"sentiment":"neutral","sentiment_score":-0.09512214548885822}],"sentiment":"neutral","sentiment_score":-0.09805146008729934,"channel":1,"num_words":5,"start":1182.7,"end":1184.96},{"sentences":[{"text":"Oh,","start":1184.76,"end":1185.26,"sentiment":"neutral","sentiment_score":-0.05944672226905823}],"sentiment":"neutral","sentiment_score":-0.05944672226905823,"channel":0,"num_words":1,"start":1184.76,"end":1185.26},{"sentences":[{"text":"and because","start":1185.18,"end":1185.9,"sentiment":"neutral","sentiment_score":-0.06376529484987259}],"sentiment":"neutral","sentiment_score":-0.06376529484987259,"channel":1,"num_words":2,"start":1185.18,"end":1185.9},{"sentences":[{"text":"okay.","start":1185.88,"end":1186.38,"sentiment":"neutral","sentiment_score":-0.06237427145242691}],"sentiment":"neutral","sentiment_score":-0.06237427145242691,"channel":0,"num_words":1,"start":1185.88,"end":1186.38},{"sentences":[{"text":"I don't have, so I have","start":1185.9,"end":1188.195,"sentiment":"neutral","sentiment_score":-0.07465386080245177}],"sentiment":"neutral","sentiment_score":-0.07465386080245177,"channel":1,"num_words":6,"start":1185.9,"end":1188.195},{"sentences":[{"text":"Sure.","start":1188.04,"end":1188.28,"sentiment":"neutral","sentiment_score":-0.030713241547346115}],"sentiment":"neutral","sentiment_score":-0.030713241547346115,"channel":0,"num_words":1,"start":1188.04,"end":1188.28},{"sentences":[{"text":"to","start":1188.195,"end":1188.355,"sentiment":"neutral","sentiment_score":-0.008600464090704918}],"sentiment":"neutral","sentiment_score":-0.008600464090704918,"channel":1,"num_words":1,"start":1188.195,"end":1188.355},{"sentences":[{"text":"Sure.","start":1188.28,"end":1188.78,"sentiment":"neutral","sentiment_score":-0.01850978285074234}],"sentiment":"neutral","sentiment_score":-0.01850978285074234,"channel":0,"num_words":1,"start":1188.28,"end":1188.78},{"sentences":[{"text":"turn on the mobile network.","start":1188.355,"end":1190.135,"sentiment":"neutral","sentiment_score":-0.02447164077311754}],"sentiment":"neutral","sentiment_score":-0.02447164077311754,"channel":1,"num_words":5,"start":1188.355,"end":1190.135},{"sentences":[{"text":"Okay.","start":1191.16,"end":1191.66,"sentiment":"neutral","sentiment_score":-0.010020902380347252}],"sentiment":"neutral","sentiment_score":-0.010020902380347252,"channel":0,"num_words":1,"start":1191.16,"end":1191.66},{"sentences":[{"text":"Can you please check if you've received it?","start":1227.95,"end":1231.01,"sentiment":"neutral","sentiment_score":-0.008117388584651053}],"sentiment":"neutral","sentiment_score":-0.008117388584651053,"channel":1,"num_words":8,"start":1227.95,"end":1231.01},{"sentences":[{"text":"Thank you so much.","start":1231.5449,"end":1232.505,"sentiment":"neutral","sentiment_score":0.29972999542951584},{"text":"Just give me one second.","start":1232.505,"end":1233.625,"sentiment":"neutral","sentiment_score":0.11048789620399475},{"text":"Let me check here.","start":1233.625,"end":1234.6849,"sentiment":"neutral","sentiment_score":0.0420485595241189},{"text":"Hold on, please.","start":1270.7001,"end":1271.5,"sentiment":"neutral","sentiment_score":0.01632971502840519},{"text":"Yes.","start":1271.5,"end":1271.74,"sentiment":"neutral","sentiment_score":0.04954683780670166}],"sentiment":"neutral","sentiment_score":0.11871115786626059,"channel":0,"num_words":17,"start":1231.5449,"end":1271.74},{"sentences":[{"text":"I received it.","start":1271.74,"end":1272.4601,"sentiment":"neutral","sentiment_score":0.0565099927286307},{"text":"One moment.","start":1272.4601,"end":1273.2001,"sentiment":"neutral","sentiment_score":0.02109759207814932},{"text":"And you don't remember resetting your password.","start":1337.715,"end":1341.015,"sentiment":"neutral","sentiment_score":-0.04188983089157513},{"text":"Correct?","start":1341.235,"end":1341.735,"sentiment":"neutral","sentiment_score":-0.02832221612334251}],"sentiment":"neutral","sentiment_score":-0.008448143847859822,"channel":0,"num_words":13,"start":1271.74,"end":1341.735},{"sentences":[{"text":"No.","start":1343.37,"end":1343.69,"sentiment":"neutral","sentiment_score":-0.16148236393928528},{"text":"I didn't do that.","start":1343.69,"end":1345.07,"sentiment":"neutral","sentiment_score":-0.170720636844635},{"text":"I'm sure about that because whenever I have problems, I usually call you guys.","start":1352.925,"end":1359.825,"sentiment":"neutral","sentiment_score":-0.1073198313159602}],"sentiment":"neutral","sentiment_score":-0.12351802893375095,"channel":1,"num_words":19,"start":1343.37,"end":1359.825},{"sentences":[{"text":"Hold on.","start":1380.27,"end":1381.0901,"sentiment":"neutral","sentiment_score":-0.019827387295663357},{"text":"Hold on, please.","start":1443.77,"end":1444.75,"sentiment":"neutral","sentiment_score":-0.015708741421500843},{"text":"One moment, please.","start":1536.865,"end":1538.005,"sentiment":"neutral","sentiment_score":-0.006731598017116387},{"text":"The password are correct.","start":1542.76,"end":1544.9401,"sentiment":"neutral","sentiment_score":-0.0032450431026518345},{"text":"I mean, from what you sent to me.","start":1546.6,"end":1549.82,"sentiment":"neutral","sentiment_score":-0.006436129100620747}],"sentiment":"neutral","sentiment_score":-0.008572249906137586,"channel":0,"num_words":20,"start":1380.27,"end":1549.82},{"sentences":[{"text":"QS39237 double.","start":1568.495,"end":1574.26,"sentiment":"neutral","sentiment_score":0.007253132993355393},{"text":"Alright.","start":1577.12,"end":1577.52,"sentiment":"neutral","sentiment_score":0.07928963750600815},{"text":"So no worries for this one.","start":1577.52,"end":1579.14,"sentiment":"neutral","sentiment_score":0.13277007887760797},{"text":"Well, thank you so much for your time again, Selfin.","start":1579.52,"end":1582.02,"sentiment":"positive","sentiment_score":0.5100842952728272},{"text":"I'll get and get back to you again once we receive a response from the two Supa network.","start":1583.4149,"end":1589.4349,"sentiment":"neutral","sentiment_score":0.2711527074376742}],"sentiment":"neutral","sentiment_score":0.29383805576661554,"channel":0,"num_words":37,"start":1568.495,"end":1589.4349},{"sentences":[{"text":"Okay?","start":1589.495,"end":1589.995,"sentiment":"neutral","sentiment_score":0.1948121190071106}],"sentiment":"neutral","sentiment_score":0.1948121190071106,"channel":0,"num_words":1,"start":1589.495,"end":1589.995},{"sentences":[{"text":"Alright.","start":1591.0399,"end":1591.5399,"sentiment":"neutral","sentiment_score":0.23437905311584473}],"sentiment":"neutral","sentiment_score":0.23437905311584473,"channel":1,"num_words":1,"start":1591.0399,"end":1591.5399},{"sentences":[{"text":"Thank you so much.","start":1592.375,"end":1593.255,"sentiment":"positive","sentiment_score":0.40247856080532074},{"text":"If you get a chance to log in again to your router's admin, please let us know, and we'll be checking on it.","start":1593.255,"end":1612.485,"sentiment":"neutral","sentiment_score":0.23411616553430972},{"text":"Alright?","start":1612.785,"end":1613.285,"sentiment":"neutral","sentiment_score":0.2185560166835785},{"text":"I'll get back to you on Monday.","start":1614.145,"end":1615.765,"sentiment":"neutral","sentiment_score":0.2684625600065504},{"text":"Okay?","start":1615.985,"end":1616.485,"sentiment":"neutral","sentiment_score":0.17719048261642456}],"sentiment":"neutral","sentiment_score":0.25748806860711837,"channel":0,"num_words":36,"start":1592.375,"end":1616.485},{"sentences":[{"text":"Okay.","start":1617.335,"end":1617.835,"sentiment":"neutral","sentiment_score":0.1930484175682068}],"sentiment":"neutral","sentiment_score":0.1930484175682068,"channel":1,"num_words":1,"start":1617.335,"end":1617.835},{"sentences":[{"text":"Yeah.","start":1618.465,"end":1618.865,"sentiment":"neutral","sentiment_score":0.23235274851322177},{"text":"I'll let I'll endorse this to one of my colleague and have you give her an update.","start":1618.865,"end":1625.6001,"sentiment":"neutral","sentiment_score":0.26971519869916577}],"sentiment":"neutral","sentiment_score":0.2676395070221689,"channel":0,"num_words":18,"start":1618.465,"end":1625.6001},{"sentences":[{"text":"Okay.","start":1627.02,"end":1627.52,"sentiment":"neutral","sentiment_score":0.09425567090511322}],"sentiment":"neutral","sentiment_score":0.09425567090511322,"channel":1,"num_words":1,"start":1627.02,"end":1627.52},{"sentences":[{"text":"Thank you so much.","start":1628.38,"end":1629.3401,"sentiment":"positive","sentiment_score":0.8836459964513779},{"text":"Have a great weekend again, Thank you.","start":1629.3401,"end":1632.78,"sentiment":"positive","sentiment_score":0.8440809505326408},{"text":"Bye bye.","start":1632.78,"end":1633.3889,"sentiment":"positive","sentiment_score":0.41137154400348663}],"sentiment":"positive","sentiment_score":0.789684132887767,"channel":0,"num_words":13,"start":1628.38,"end":1633.3889},{"sentences":[{"text":"Okay.","start":1633.8589,"end":1634.3389,"sentiment":"neutral","sentiment_score":0.17910228669643402},{"text":"Bye.","start":1634.3389,"end":1634.8389,"sentiment":"neutral","sentiment_score":-0.09141090512275696}],"sentiment":"neutral","sentiment_score":0.04384569078683853,"channel":1,"num_words":2,"start":1633.8589,"end":1634.8389}]},"summary":{"result":"success","short":"The agent troubleshoots the customer's internet connection issues and suggests checking router settings and mobile data. The issue persists, but is not resolved until the agent asks the customer to try a different browser and checks the signal in the area. The agent provides instructions on resetting login credentials and checking the network status, and instructs the customer to take screenshots and photos of the router. The customer is instructed to call back if they receive the password error message and the agent promises to investigate the issue and get back to them on Monday."},"intents":{"segments":[{"text":"I'm sorry if I'm disturbing your weekend. I just wanna make sure that everything is communicated, and we're doing our best to get you get back your Internet connection. Is it okay? Yes. Okay.","start_word":7,"end_word":40,"intents":[{"intent":"Verify internet connection","confidence_score":0.108043164}]},{"text":"On the router from the router itself. Password is Nothing is happening. It's not going through, and it's not telling me fail. It's just nothing is happening on the screen. Any message that you're seeing on the screen? Because if we enter the incorrect logins multiple times, there the page will need to reset some time. Are you seeing a timer or a message on your page or on the screen? There is nothing.","start_word":432,"end_word":505,"intents":[{"intent":"Fix router issue","confidence_score":0.15091656}]},{"text":"Oh, because I took it off when I went to check the password, so maybe that's why. Oh, yes, please.","start_word":601,"end_word":620,"intents":[{"intent":"Enter password","confidence_score":0.0010005981}]},{"text":"It's not ringing that. It's just saying turn on mobile data or Wi Fi. Check the signal in your area. If that's the case, then the the Wi Fi is turned off. It needs to be turned on. Can you check if the lights on the NTD has already stable? Yeah.","start_word":680,"end_word":730,"intents":[{"intent":"Report router troubleshooting","confidence_score":0.0004865431},{"intent":"Ensure router functionality","confidence_score":0.00082265306}]},{"text":"The router one is red. NT is green. I'm sorry? Okay.","start_word":745,"end_word":755,"intents":[{"intent":"Confirm router configuration","confidence_score":0.0137683945}]},{"text":"Just just use the username admin and then the password under the admin username. It says can't log in for wrong username or password. If you I mean, just to make sure that you've entered the correct details. Yeah.","start_word":893,"end_word":931,"intents":[{"intent":"Use username and password","confidence_score":0.059655942}]},{"text":"And can you try not to copy paste the password and then just copy it from the Wi Fi I I mean, from the router?","start_word":951,"end_word":975,"intents":[{"intent":"Copy passwords from router","confidence_score":0.00042991387}]},{"text":"Did you remember resetting your router's login credential? Nope.","start_word":1107,"end_word":1115,"intents":[{"intent":"Reset router's login credential","confidence_score":0.33596858}]},{"text":"Bye.","start_word":1510,"end_word":1510,"intents":[{"intent":"Controlling activity","confidence_score":0.000052748226}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Sullivan? Yes. Yes. Hello, Sullivan. I'm sorry if I'm disturbing your weekend. I just wanna make sure that everything is communicated, and we're doing our best to get you get back your Internet connection. Is it okay? Yes. Okay. So, Fin, for this one, we might need you to try your log to the location where your router is at? Okay. At the bottom of that router, there is an instruction or, like, there is a set of numbers just, like, same with the set of numbers I provided to you earlier. Because sometimes it's sometimes it's different set of numbers depending on the router. Can you check it, please? Yes. It's 994168101. Yes. Can you please try that one instead instead of one that one that one because that's your router's gateway. Again, it depends on Go on. the router. Please make sure that your mobile device mobile data is turned off, and make sure that your mobile phone I mean, your cell phone is connected to your Wi Fi. Okay. I use incognito or just the normal browser. You can use just the normal browser. It's fine. Instead of 10.one. One nine two one six eight one zero dot one. Okay. It brings everyonenet. Sorry? The page that it brings, it's called everyonenet that I need to put username and password. Yes. Do you know your credentials? If not, it's Login. Oh, failed. hold on. Just give me one second. On your on the service login or the username, can you type in one Mhmm. zero zero four zero Mhmm. @Airtel.net.au? Mhmm. Okay. Just give me one moment. Kelvin, if I may ask if you could go back hold on. Just give me one second. There you go. For your password, could you please try hold on. One moment, please. Can you for your password, can you try A uppercase A for alpha, Mhmm. lowercase I for India, lowercase R for Romeo. Mhmm. 123 at 10040. Yes. That's the password. Is that your password? Yeah. But I tried Yeah. to log in. It said fail. It's saying fail. Okay. Can you take a screenshot? Oh, no. Hold on. The password is also at the bottom of the router. As per the router. Yeah. It's at the bottom of the router. Your Airtel combination number is your PPPoE login credentials, not the router. So if you could check again your bottom router that says the username and the password, that is the details that needs to be entered on the So the one that is written password. section. Yeah. On the router from the router itself. Password is Nothing is happening.","start_word":0,"end_word":443,"sentiment":"neutral","sentiment_score":-0.026462497877645062},{"text":"It's not going through, and it's not telling me fail. It's just nothing is happening on the screen.","start_word":444,"end_word":461,"sentiment":"negative","sentiment_score":-0.4023721218109131},{"text":"Any message that you're seeing on the screen?","start_word":462,"end_word":469,"sentiment":"neutral","sentiment_score":-0.2964962124824524},{"text":"Because if we enter the incorrect logins multiple times, there the page will need to reset some time.","start_word":470,"end_word":487,"sentiment":"negative","sentiment_score":-0.4848494231700897},{"text":"Are you seeing a timer or a message on your page or on the screen? There is nothing. Okay. By this time, can we try using incognito again? Okay. Thank you. Incognito is refusing.","start_word":488,"end_word":521,"sentiment":"neutral","sentiment_score":-0.12149595469236374},{"text":"Nothing is happening.","start_word":522,"end_word":524,"sentiment":"negative","sentiment_score":-0.3349042534828186},{"text":"It's just telling me turn on mobile data or Wi Fi. Check on the signal in your area. E r r Internet disconnected. Is your I mean, is your Wi Fi icon showing on your mobile? Sorry? Cell phone? Is your mobile I mean, is your Wi Fi icon is showing on your mobile? Yes. That there And after do I have to put the router on? Router. yeah. It needs to be powered on. Oh, because I took it off when I went to check the password, so maybe that's why. Oh, yes, please. Can you plug it back in? Okay. No worries. Go back to the normal browser. Now it's telling me the same thing. Incognito was telling me. Were you able to type in those set of numbers? 19216801? Yes. It's And saying then after you mhmm. does it routed you to the the EveryNet router webs I mean, in a screen? It's not ringing that. It's just saying turn on mobile data or Wi Fi. Check the signal in your area. If that's the case, then the the Wi Fi is turned off. It needs to be turned on. Can you check if the lights on the NTD has already stable? Yeah. It's Because red. how about on your router? It's red. Sorry. On the router? The router one is red. NT is green. I'm sorry? Okay. It's now working. I think it was just taking some time. So it's brought me to I refreshed the page. Yeah. Okay. Every one net, then the password. Please type in your username again and password. I mean, the username password can be found again at the bottom of the router. Okay. So I'm not using this 10040. No. No. It's not the it's not the password. It's written at the back of the What about the username? router. Same thing. The u the username can also be found at the back or at the bottom of the router. Username is just saying at the back of the router, it's saying admin. Yes. Type in admin. Yeah. Use an username admin. Password Uh-huh. QS392E7W. And then there is Wi Fi key, w No. zed No. b. Just just use the username admin and then the password under the admin username.","start_word":525,"end_word":905,"sentiment":"neutral","sentiment_score":-0.04756239123197561},{"text":"It says can't log in for wrong username or password.","start_word":906,"end_word":915,"sentiment":"negative","sentiment_score":-0.3773232996463776},{"text":"If you I mean, just to make sure that you've entered the correct details. Yeah. If it's The pass lower if if it's mhmm. lower if it's lowercase A for admin, it should be lowercase. And can you try not to copy paste the password and then just copy it from the Wi Fi I I mean, from the router? I can't copy paste because I can't copy paste from the router to the phone. Yeah. Yeah. I Yeah. know. Right? So I've I've just keyed in username is a d m I n, all lowercase, Okay. and then the password is letter Q or they're all caps off. QS392E7W. And did you do upper and, I mean, did you follow the upper cases and the lower cases? Because Mhmm. passwords are case sensitive. If a lower case needs to be lowercase, that should be in a lowercase. Yeah. I did. They're all lowercase. None of them are uppercase. And then make sure that there's no spaces. No. There is none. And can you please try to click log in again? It says can't log in for wrong username or password. Did you remember resetting your router's login credential? Nope. I've Mhmm. never. I usually just call you guys and do whatever you guys tell me to. So I use I haven't because I don't even know how to. Because we we need this to make sure that the PPP POE credentials is logged in I mean, is entered correctly on your router's interface, and the Supa network is also also that screenshot showing the correct TTPOE details are entered on the router's interface. That's what I've done. Not unless you want me to take a screenshot of my screen and the router. I take the screenshot of my screen, and then I take a photo of the router at the back. And then I take a photo where it says username or password incorrect. I take a screenshot of that and clean shirt of the back. Then I have to go down and scan and send to your email, calling the room it won't work. Sorry for that. Did you try it again? Yeah. I'm just turning on my mobile network. No. No. No. No. We cannot try it using your mobile network. No. I'm sending the photos Oh, and because okay. I don't have, so I have Sure. to Sure. turn on the mobile network. Okay. Can you please check if you've received it? Thank you so much. Just give me one second. Let me check here. Hold on, please. Yes. I received it. One moment. And you don't remember resetting your password. Correct? No. I didn't do that. I'm sure about that because whenever I have problems, I usually call you guys. Hold on. Hold on, please. One moment, please. The password are correct. I mean, from what you sent to me. QS39237 double. Alright. So no worries for this one.","start_word":916,"end_word":1409,"sentiment":"neutral","sentiment_score":-0.06408492168072265},{"text":"Well, thank you so much for your time again, Selfin.","start_word":1410,"end_word":1419,"sentiment":"positive","sentiment_score":0.5043947100639343},{"text":"I'll get and get back to you again once we receive a response from the two Supa network. Okay? Alright.","start_word":1420,"end_word":1439,"sentiment":"neutral","sentiment_score":0.26065412163734436},{"text":"Thank you so much.","start_word":1440,"end_word":1443,"sentiment":"positive","sentiment_score":0.4059095084667206},{"text":"If you get a chance to log in again to your router's admin, please let us know, and we'll be checking on it. Alright? I'll get back to you on Monday. Okay? Okay. Yeah. I'll let I'll endorse this to one of my colleague and have you give her an update. Okay.","start_word":1444,"end_word":1495,"sentiment":"neutral","sentiment_score":0.2453185468912125},{"text":"Thank you so much. Have a great weekend again, Thank you. Bye bye.","start_word":1496,"end_word":1508,"sentiment":"positive","sentiment_score":0.7396125793457031},{"text":"Okay. Bye.","start_word":1509,"end_word":1510,"sentiment":"neutral","sentiment_score":0.16451343894004822}],"average":{"sentiment":"neutral","sentiment_score":-0.03431978123544481}}}}