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My name is Devin. I'm just ringing regarding one of my Airtel International roaming pack. I do have a roaming pack activated. However Hello? Hello? Can you hear me? Oh, sorry. Sorry. I can hear me. So I am so I'm ringing regarding an ACL fax. I've got an international fax that I've activated. But my SIM I know the app says it'll activate when you are in the country, but I'm already here in Australia. So I just wanted to make sure that because I need to get some OTP from India. Oh, so this is Airtel Australia. Oh, okay. Okay. So how do I get is there a number I can call in the Airtel customer service? Okay. No worries. Thank you. Oh, it's not same. It's not same. Oh, okay. Alright. No worries. 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My name is Devin. I'm just ringing regarding one of my Airtel International roaming pack. I do have a roaming pack activated. However Hello?\n\nHello? Can you hear me? Oh, sorry. Sorry. I can hear me.\n\nSo I am so I'm ringing regarding an ACL fax. I've got an international fax that I've activated. But my SIM I know the app says it'll activate when you are in the country, but I'm already here in Australia. So I just wanted to make sure that because I need to get some OTP from India. Oh, so this is Airtel Australia.\n\nOh, okay. Okay. So how do I get is there a number I can call in the Airtel customer service? Okay. No worries.\n\nThank you. Oh, it's not same. It's not same. Oh, okay. Alright.\n\nNo worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.07547277212142944},{"text":"My name is Devin.","start":6.7999997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.057951437309384346},{"text":"I'm just ringing regarding one of my Airtel International roaming pack.","start":7.7599998,"end":12.74,"sentiment":"neutral","sentiment_score":0.03395472568544475},{"text":"I do have a roaming pack activated.","start":13.12,"end":16.385,"sentiment":"neutral","sentiment_score":0.04148670232721737},{"text":"However Hello?","start":16.445,"end":32.1,"sentiment":"neutral","sentiment_score":0.001959659159183502}],"sentiment":"neutral","sentiment_score":0.03900426954030991,"num_words":25,"start":6.3199997,"end":32.1},{"sentences":[{"text":"Hello?","start":32.48,"end":32.8,"sentiment":"neutral","sentiment_score":-0.0009422707371413708},{"text":"Can you hear me?","start":32.8,"end":33.78,"sentiment":"neutral","sentiment_score":-0.003999515902251005},{"text":"Oh, sorry.","start":35.6,"end":36.5,"sentiment":"neutral","sentiment_score":-0.00020045600831508636},{"text":"Sorry.","start":36.8,"end":36.96,"sentiment":"neutral","sentiment_score":-0.05037541314959526},{"text":"I can hear me.","start":36.96,"end":37.92,"sentiment":"neutral","sentiment_score":-0.03442082926630974}],"sentiment":"neutral","sentiment_score":-0.017116664714800816,"num_words":12,"start":32.48,"end":37.92},{"sentences":[{"text":"So I am so I'm ringing regarding an ACL fax.","start":37.92,"end":42.08,"sentiment":"neutral","sentiment_score":-0.004860137193463743},{"text":"I've got an international fax that I've activated.","start":42.08,"end":46.465,"sentiment":"neutral","sentiment_score":-0.01038932012488658},{"text":"But my SIM I know the app says it'll activate when you are in the country, but I'm already here in Australia.","start":46.925,"end":52.705,"sentiment":"neutral","sentiment_score":-0.053537350994619454},{"text":"So I just wanted to make sure that because I need to get some OTP from India.","start":52.765,"end":56.85,"sentiment":"neutral","sentiment_score":-0.028078687432057717},{"text":"Oh, so this is Airtel Australia.","start":72.325005,"end":74.185,"sentiment":"neutral","sentiment_score":-0.050855047379930816}],"sentiment":"neutral","sentiment_score":-0.03320643849904641,"num_words":63,"start":37.92,"end":74.185},{"sentences":[{"text":"Oh, okay.","start":75.125,"end":75.945,"sentiment":"neutral","sentiment_score":-0.013886245433241129},{"text":"Okay.","start":77.765,"end":78.245,"sentiment":"neutral","sentiment_score":-0.009886199608445168},{"text":"So how do I get is there a number I can call in the Airtel customer service?","start":78.245,"end":82.905,"sentiment":"neutral","sentiment_score":-0.017684960189987633},{"text":"Okay.","start":88.07,"end":88.39,"sentiment":"neutral","sentiment_score":-0.034327127039432526},{"text":"No worries.","start":88.39,"end":88.869995,"sentiment":"neutral","sentiment_score":-0.05265197344124317}],"sentiment":"neutral","sentiment_score":-0.020779742940288524,"num_words":23,"start":75.125,"end":88.869995},{"sentences":[{"text":"Thank you.","start":88.869995,"end":89.60999,"sentiment":"neutral","sentiment_score":-0.045521289110183716},{"text":"Oh, it's not same.","start":90.95,"end":92.07,"sentiment":"neutral","sentiment_score":-0.09272714331746101},{"text":"It's not same.","start":92.07,"end":93.049995,"sentiment":"neutral","sentiment_score":-0.07650093237559001},{"text":"Oh, okay.","start":94.06488,"end":94.464874,"sentiment":"neutral","sentiment_score":0.021947478875517845},{"text":"Alright.","start":94.464874,"end":94.784874,"sentiment":"neutral","sentiment_score":0.06098213046789169}],"sentiment":"neutral","sentiment_score":-0.04888140503317118,"num_words":12,"start":88.869995,"end":94.784874},{"sentences":[{"text":"No worries.","start":94.784874,"end":95.184875,"sentiment":"neutral","sentiment_score":0.10344702005386353},{"text":"Thank you.","start":95.184875,"end":95.92487,"sentiment":"neutral","sentiment_score":0.27175331115722656}],"sentiment":"neutral","sentiment_score":0.18760016560554504,"num_words":4,"start":94.784874,"end":95.92487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Lorraine from Erto tech support.\n\nChannel 1: Hi. My name is Devin. I'm just ringing regarding one of my Airtel International roaming pack. I do have a roaming pack activated. However Hello?\n\nHello? Can you hear me?\n\nChannel 0: Yes. Hello. I can\n\nChannel 1: Oh,\n\nChannel 0: hear you.\n\nChannel 1: sorry. Sorry. I can hear me. So I am so I'm ringing regarding an ACL fax. I've got an international fax that I've activated.\n\nBut my SIM I know the app says it'll activate when you are in the country, but I'm already here in Australia. So I just wanted to make sure that because I need to get some OTP from India.\n\nChannel 0: Mhmm. Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Herta India.\n\nSo I suggest you\n\nChannel 1: Oh, so\n\nChannel 0: contact\n\nChannel 1: this is\n\nChannel 0: them\n\nChannel 1: Airtel\n\nChannel 0: directly.\n\nChannel 1: Australia.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: the Australia only.\n\nChannel 1: Okay. So how do I\n\nChannel 0: Mhmm.\n\nChannel 1: get is there a number I can call in the Airtel customer service?\n\nChannel 0: Actually, we do not have their customer support number as well\n\nChannel 1: Okay.\n\nChannel 0: because\n\nChannel 1: No\n\nChannel 0: we're\n\nChannel 1: worries.\n\nChannel 0: not\n\nChannel 1: Thank\n\nChannel 0: connected\n\nChannel 1: you.\n\nChannel 0: with them. Yeah. We're a different\n\nChannel 1: Oh,\n\nChannel 0: company\n\nChannel 1: it's not same.\n\nChannel 0: different\n\nChannel 1: It's\n\nChannel 0: reseller.\n\nChannel 1: not same.\n\nChannel 0: Yeah.\n\nChannel 1: Oh, okay. Alright. No worries. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.1179753839969635},{"text":"Good afternoon.","start":1.28,"end":2.1,"sentiment":"neutral","sentiment_score":0.300565242767334},{"text":"This is Lorraine from Erto tech support.","start":2.1599998,"end":4.5,"sentiment":"neutral","sentiment_score":0.2121050293956484}],"sentiment":"neutral","sentiment_score":0.22038410753011703,"channel":0,"num_words":10,"start":0.79999995,"end":4.5},{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.07547277212142944},{"text":"My name is Devin.","start":6.7999997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.057951437309384346},{"text":"I'm just ringing regarding one of my Airtel International roaming pack.","start":7.7599998,"end":12.74,"sentiment":"neutral","sentiment_score":0.03395472568544475},{"text":"I do have a roaming pack 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me.","start":36.96,"end":37.92,"sentiment":"neutral","sentiment_score":-0.03442082926630974},{"text":"So I am so I'm ringing regarding an ACL fax.","start":37.92,"end":42.08,"sentiment":"neutral","sentiment_score":-0.004860137193463743},{"text":"I've got an international fax that I've activated.","start":42.08,"end":46.465,"sentiment":"neutral","sentiment_score":-0.01038932012488658}],"sentiment":"neutral","sentiment_score":-0.01505423516027804,"channel":1,"num_words":24,"start":36.0,"end":46.465},{"sentences":[{"text":"But my SIM I know the app says it'll activate when you are in the country, but I'm already here in Australia.","start":46.925,"end":52.705,"sentiment":"neutral","sentiment_score":-0.053537350994619454},{"text":"So I just wanted to make sure that because I need to get some OTP from India.","start":52.765,"end":56.85,"sentiment":"neutral","sentiment_score":-0.028078687432057717}],"sentiment":"neutral","sentiment_score":-0.042439984826323315,"channel":1,"num_words":39,"start":46.925,"end":56.85},{"sentences":[{"text":"Mhmm.","start":58.32,"end":58.399998,"sentiment":"neutral","sentiment_score":-0.019287865608930588},{"text":"Okay.","start":58.399998,"end":58.8,"sentiment":"neutral","sentiment_score":-0.0139548284932971},{"text":"I see.","start":58.8,"end":59.46,"sentiment":"neutral","sentiment_score":-0.026288256980478764},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":59.84,"end":64.18,"sentiment":"neutral","sentiment_score":-0.09177908301353455},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Herta 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Australia only.","start":75.685,"end":77.064995,"sentiment":"neutral","sentiment_score":-0.022257868200540543}],"sentiment":"neutral","sentiment_score":-0.022257868200540543,"channel":0,"num_words":3,"start":75.685,"end":77.064995},{"sentences":[{"text":"Okay.","start":77.765,"end":78.245,"sentiment":"neutral","sentiment_score":-0.009886199608445168},{"text":"So how do I","start":78.245,"end":79.045,"sentiment":"neutral","sentiment_score":-0.01371942413970828}],"sentiment":"neutral","sentiment_score":-0.012952779233455659,"channel":1,"num_words":5,"start":77.765,"end":79.045},{"sentences":[{"text":"Mhmm.","start":78.965,"end":79.465,"sentiment":"neutral","sentiment_score":-0.004388000816106796}],"sentiment":"neutral","sentiment_score":-0.004388000816106796,"channel":0,"num_words":1,"start":78.965,"end":79.465},{"sentences":[{"text":"get is there a number I can call in the Airtel customer 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same.","start":92.31,"end":93.049995,"sentiment":"neutral","sentiment_score":-0.06910092011094093}],"sentiment":"neutral","sentiment_score":-0.06910092011094093,"channel":1,"num_words":2,"start":92.31,"end":93.049995},{"sentences":[{"text":"Yeah.","start":93.78001,"end":94.28001,"sentiment":"neutral","sentiment_score":-0.006544001400470734}],"sentiment":"neutral","sentiment_score":-0.006544001400470734,"channel":0,"num_words":1,"start":93.78001,"end":94.28001},{"sentences":[{"text":"Oh, okay.","start":94.06488,"end":94.464874,"sentiment":"neutral","sentiment_score":0.021947478875517845},{"text":"Alright.","start":94.464874,"end":94.784874,"sentiment":"neutral","sentiment_score":0.06098213046789169},{"text":"No worries.","start":94.784874,"end":95.184875,"sentiment":"neutral","sentiment_score":0.10344702005386353},{"text":"Thank you.","start":95.184875,"end":95.92487,"sentiment":"neutral","sentiment_score":0.27175331115722656}],"sentiment":"neutral","sentiment_score":0.1221825358058725,"channel":1,"num_words":7,"start":94.06488,"end":95.92487},{"sentences":[{"text":"You're welcome.","start":96.340004,"end":97.060005,"sentiment":"positive","sentiment_score":0.3777914047241211},{"text":"Bye.","start":97.060005,"end":97.22,"sentiment":"positive","sentiment_score":0.35401901602745056},{"text":"Have a great day.","start":97.22,"end":98.28,"sentiment":"positive","sentiment_score":0.5061675012111664}],"sentiment":"positive","sentiment_score":0.447753118617194,"channel":0,"num_words":7,"start":96.340004,"end":98.28}]},"summary":{"result":"success","short":"The customer, Lorraine from Erto tech support, is calling about an international fax roaming pack that has been activated but is not working. She explains that they only service Australian phone numbers and is unable to resolve the issue. The agent suggests contacting Airtel directly and provides the company's customer support number."},"intents":{"segments":[{"text":"I do have a roaming pack activated. However Hello?","start_word":26,"end_word":34,"intents":[{"intent":"Activate roaming pack","confidence_score":0.038115267}]},{"text":"So I am so I'm ringing regarding an ACL fax. I've got an international fax that I've activated. But my SIM I know the app says it'll activate when you are in the country, but I'm already here in Australia. So I just wanted to make sure that because I need to get some OTP from India. Mhmm. Okay.","start_word":53,"end_word":111,"intents":[{"intent":"Resolve acl fax issue","confidence_score":0.12580878}]},{"text":"So how do I Mhmm. get is there a number I can call in the Airtel customer service?","start_word":164,"end_word":181,"intents":[{"intent":"Connect with airtel customer service","confidence_score":0.007950209}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Lorraine from Erto tech support. Hi. My name is Devin. I'm just ringing regarding one of my Airtel International roaming pack. I do have a roaming pack activated. However Hello? Hello? Can you hear me? Yes. Hello. I can Oh, hear you. sorry. Sorry. I can hear me. So I am so I'm ringing regarding an ACL fax. I've got an international fax that I've activated. But my SIM I know the app says it'll activate when you are in the country, but I'm already here in Australia. So I just wanted to make sure that because I need to get some OTP from India. Mhmm. Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Herta India. So I suggest you Oh, so contact this them is Airtel directly. Australia. Yeah. Yeah. Oh, So okay. the Australia only. Okay. So how do I Mhmm. get is there a number I can call in the Airtel customer service? Actually, we do not have their customer support number as well Okay. because No we're worries. not Thank connected you. with them. Yeah. We're a different Oh, company it's not same. different It's reseller. not same. Yeah. Oh, okay. Alright. No worries. Thank you.","start_word":0,"end_word":225,"sentiment":"neutral","sentiment_score":-0.03264045715332031},{"text":"You're welcome. Bye. Have a great day.","start_word":226,"end_word":232,"sentiment":"positive","sentiment_score":0.4430909156799317}],"average":{"sentiment":"neutral","sentiment_score":-0.0134466841859845}}}}