{"metadata":{"transaction_key":"deprecated","request_id":"01a064c3-71c8-7411-8e19-6619c1bc7815","sha256":"b35f494a234e876049a58d849d5dae6db2c7ed54633ec3308b4d995c5bb9a472","created":"2026-09-03T00:55:26.857Z","duration":35.711937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":76,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":84},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald. Yes. Good morning. Tim, it's Ronald from Cloud Solution IT. How are you doing today?","confidence":0.9892578,"words":[{"word":"ronald","start":6.08,"end":6.58,"confidence":0.77563477,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.0990077555179596},{"word":"yes","start":24.526875,"end":25.026875,"confidence":0.90893555,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.23542997241020203},{"word":"good","start":25.566875,"end":25.726875,"confidence":0.90722656,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5133563280105591},{"word":"morning","start":25.726875,"end":26.226875,"confidence":0.9770508,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4080047309398651},{"word":"tim","start":26.686874,"end":26.846874,"confidence":0.9538574,"punctuated_word":"Tim,","sentiment":"neutral","sentiment_score":0.2734447717666626},{"word":"it's","start":26.846874,"end":27.346874,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.26455387473106384},{"word":"ronald","start":27.486876,"end":27.986876,"confidence":0.97998047,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.22298231720924375},{"word":"from","start":28.286875,"end":28.686874,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2236286699771881},{"word":"cloud","start":28.686874,"end":29.086876,"confidence":0.7626953,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2373964488506317},{"word":"solution","start":29.086876,"end":29.586876,"confidence":0.9667969,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.25317829847335815},{"word":"it","start":29.726875,"end":30.226875,"confidence":0.9970703,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2324366569519043},{"word":"how","start":30.766876,"end":30.926876,"confidence":0.9892578,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.260921835899353},{"word":"are","start":30.926876,"end":31.086876,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.30974331498146057},{"word":"you","start":31.086876,"end":31.166876,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.315341979265213},{"word":"doing","start":31.166876,"end":31.486876,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.19488508999347687},{"word":"today","start":31.486876,"end":31.986876,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.17360758781433103}],"paragraphs":{"transcript":"\nRonald. Yes. Good morning. Tim, it's Ronald from Cloud Solution IT. How are you doing today?","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.0990077555179596},{"text":"Yes.","start":24.526875,"end":25.026875,"sentiment":"neutral","sentiment_score":0.23542997241020203},{"text":"Good morning.","start":25.566875,"end":26.226875,"sentiment":"positive","sentiment_score":0.4606805294752121},{"text":"Tim, it's Ronald from Cloud Solution IT.","start":26.686874,"end":30.226875,"sentiment":"neutral","sentiment_score":0.2439458625657218},{"text":"How are you doing today?","start":30.766876,"end":31.986876,"sentiment":"neutral","sentiment_score":0.2508999615907669}],"sentiment":"neutral","sentiment_score":0.26361997704952955,"num_words":16,"start":6.08,"end":31.986876}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Tim speaking. Oh, thanks, but I'm not taking any unsolicited calls. Have a good day. See you later.","confidence":0.9995117,"words":[{"word":"hi","start":0.32,"end":0.82,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.048746611922979355},{"word":"if","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02715536393225193},{"word":"you","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019405584782361984},{"word":"record","start":1.28,"end":1.68,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.00881250575184822},{"word":"your","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017101893201470375},{"word":"name","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.007541511207818985},{"word":"and","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012025708332657814},{"word":"reason","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.003027595579624176},{"word":"for","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009363636374473572},{"word":"calling","start":2.8,"end":3.3,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.019411791115999225},{"word":"i'll","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02727421745657921},{"word":"see","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.029920684173703194},{"word":"if","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.017276501283049583},{"word":"this","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.012277871370315552},{"word":"person","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.016627449542284012},{"word":"is","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016888203099370003},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02208918333053589},{"word":"thanks","start":12.0,"end":12.5,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4557841420173645},{"word":"please","start":12.905,"end":13.225,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.15462088584899902},{"word":"stay","start":13.225,"end":13.725,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.1664610654115677},{"word":"on","start":15.425,"end":15.925,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17830437421798706},{"word":"the","start":17.625,"end":18.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2537688910961151},{"word":"line","start":19.825,"end":20.325,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.3329697251319885},{"word":"tim","start":22.025,"end":22.265,"confidence":0.7573242,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.1146913468837738},{"word":"speaking","start":22.265,"end":22.765,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.11332614719867706},{"word":"oh","start":30.806938,"end":30.886938,"confidence":0.7487793,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.4387843608856201},{"word":"thanks","start":30.886938,"end":31.126938,"confidence":0.7890625,"punctuated_word":"thanks,","sentiment":"positive","sentiment_score":0.5062911510467529},{"word":"but","start":31.126938,"end":31.366938,"confidence":0.97509766,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.2796468138694763},{"word":"i'm","start":31.366938,"end":31.526937,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.30430978536605835},{"word":"not","start":31.526937,"end":31.686937,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13044464588165283},{"word":"taking","start":31.686937,"end":32.086937,"confidence":0.9970703,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.15322661399841309},{"word":"any","start":32.086937,"end":32.48694,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1668437421321869},{"word":"unsolicited","start":32.48694,"end":32.98694,"confidence":0.9946289,"punctuated_word":"unsolicited","sentiment":"neutral","sentiment_score":-0.21938109397888184},{"word":"calls","start":33.286938,"end":33.606937,"confidence":0.9921875,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":-0.16888545453548431},{"word":"have","start":33.606937,"end":33.726936,"confidence":0.9951172,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5014579892158508},{"word":"a","start":33.726936,"end":33.84694,"confidence":0.9838867,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5451986789703369},{"word":"good","start":33.84694,"end":34.086937,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.44307535886764526},{"word":"day","start":34.086937,"end":34.246937,"confidence":0.9880371,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4683943390846253},{"word":"see","start":34.246937,"end":34.48694,"confidence":0.9243164,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.26075679063796997},{"word":"you","start":34.48694,"end":34.73694,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2938269078731537},{"word":"later","start":34.73694,"end":35.23694,"confidence":0.78344727,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.23669074475765228}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Tim speaking.\n\nOh, thanks, but I'm not taking any unsolicited calls. Have a good day. See you later.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.048746611922979355},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.016637481283396482},{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.4557841420173645},{"text":"Please stay on the line.","start":12.905,"end":20.325,"sentiment":"neutral","sentiment_score":0.21722498834133147},{"text":"Tim speaking.","start":22.025,"end":22.765,"sentiment":"neutral","sentiment_score":0.11400874704122543}],"sentiment":"neutral","sentiment_score":0.08339491561055183,"num_words":25,"start":0.32,"end":22.765},{"sentences":[{"text":"Oh, thanks, but I'm not taking any unsolicited calls.","start":30.806938,"end":33.606937,"sentiment":"neutral","sentiment_score":0.07669450673792097},{"text":"Have a good day.","start":33.606937,"end":34.246937,"sentiment":"positive","sentiment_score":0.48953159153461456},{"text":"See you later.","start":34.246937,"end":35.23694,"sentiment":"neutral","sentiment_score":0.26375814775625867}],"sentiment":"neutral","sentiment_score":0.21497821062803268,"num_words":16,"start":30.806938,"end":35.23694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Tim speaking.\n\nChannel 0: Yes. Good morning. Tim, it's Ronald from Cloud Solution IT. How\n\nChannel 1: Oh, thanks,\n\nChannel 0: are you\n\nChannel 1: but\n\nChannel 0: doing\n\nChannel 1: I'm\n\nChannel 0: today?\n\nChannel 1: not taking any unsolicited calls. Have a good day. See you later.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.048746611922979355},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.016637481283396482}],"sentiment":"neutral","sentiment_score":0.018526253673960182,"channel":1,"num_words":17,"start":0.32,"end":5.2999997},{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.0990077555179596}],"sentiment":"neutral","sentiment_score":0.0990077555179596,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.4557841420173645},{"text":"Please stay on the line.","start":12.905,"end":20.325,"sentiment":"neutral","sentiment_score":0.21722498834133147},{"text":"Tim speaking.","start":22.025,"end":22.765,"sentiment":"neutral","sentiment_score":0.11400874704122543}],"sentiment":"neutral","sentiment_score":0.2212408222258091,"channel":1,"num_words":8,"start":12.0,"end":22.765},{"sentences":[{"text":"Yes.","start":24.526875,"end":25.026875,"sentiment":"neutral","sentiment_score":0.23542997241020203},{"text":"Good morning.","start":25.566875,"end":26.226875,"sentiment":"positive","sentiment_score":0.4606805294752121},{"text":"Tim, it's Ronald from Cloud Solution IT.","start":26.686874,"end":30.226875,"sentiment":"neutral","sentiment_score":0.2439458625657218},{"text":"How","start":30.766876,"end":30.926876,"sentiment":"neutral","sentiment_score":0.260921835899353}],"sentiment":"neutral","sentiment_score":0.284121264110912,"channel":0,"num_words":11,"start":24.526875,"end":30.926876},{"sentences":[{"text":"Oh, thanks,","start":30.806938,"end":31.126938,"sentiment":"positive","sentiment_score":0.4725377559661865}],"sentiment":"positive","sentiment_score":0.4725377559661865,"channel":1,"num_words":2,"start":30.806938,"end":31.126938},{"sentences":[{"text":"are you","start":30.926876,"end":31.166876,"sentiment":"neutral","sentiment_score":0.3125426471233368}],"sentiment":"neutral","sentiment_score":0.3125426471233368,"channel":0,"num_words":2,"start":30.926876,"end":31.166876},{"sentences":[{"text":"but","start":31.126938,"end":31.366938,"sentiment":"neutral","sentiment_score":0.2796468138694763}],"sentiment":"neutral","sentiment_score":0.2796468138694763,"channel":1,"num_words":1,"start":31.126938,"end":31.366938},{"sentences":[{"text":"doing","start":31.166876,"end":31.486876,"sentiment":"neutral","sentiment_score":0.19488508999347687}],"sentiment":"neutral","sentiment_score":0.19488508999347687,"channel":0,"num_words":1,"start":31.166876,"end":31.486876},{"sentences":[{"text":"I'm","start":31.366938,"end":31.526937,"sentiment":"neutral","sentiment_score":0.30430978536605835}],"sentiment":"neutral","sentiment_score":0.30430978536605835,"channel":1,"num_words":1,"start":31.366938,"end":31.526937},{"sentences":[{"text":"today?","start":31.486876,"end":31.986876,"sentiment":"neutral","sentiment_score":0.17360758781433103}],"sentiment":"neutral","sentiment_score":0.17360758781433103,"channel":0,"num_words":1,"start":31.486876,"end":31.986876},{"sentences":[{"text":"not taking any unsolicited calls.","start":31.526937,"end":33.606937,"sentiment":"neutral","sentiment_score":-0.1677563101053238},{"text":"Have a good day.","start":33.606937,"end":34.246937,"sentiment":"positive","sentiment_score":0.48953159153461456},{"text":"See you later.","start":34.246937,"end":35.23694,"sentiment":"neutral","sentiment_score":0.26375814775625867}],"sentiment":"neutral","sentiment_score":0.1592182715733846,"channel":1,"num_words":12,"start":31.526937,"end":35.23694}]},"summary":{"result":"success","short":"The agent, Tim, answers the phone and asks the caller, Ronald, for his name and reason for calling. Tim asks Ronald to stay on the line and confirms his name and reason for calling. Tim greets Ronald on the line and they end the call."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. Tim speaking. Yes. Good morning. Tim, it's Ronald from Cloud Solution IT. How Oh, thanks, are you but doing I'm today? not taking any unsolicited calls. Have a good day. See you later.","start_word":1,"end_word":56,"intents":[{"intent":"Confirm availability","confidence_score":0.017595999}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.02700137160718441},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4557841420173645},{"text":"Please stay on the line. Tim speaking. Yes.","start_word":19,"end_word":26,"sentiment":"neutral","sentiment_score":0.20284532010555267},{"text":"Good morning.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.4431219100952149},{"text":"Tim, it's Ronald from Cloud Solution IT. How Oh, thanks, are you but doing I'm today? not taking any unsolicited calls.","start_word":29,"end_word":49,"sentiment":"neutral","sentiment_score":0.1759701669216156},{"text":"Have a good day.","start_word":50,"end_word":53,"sentiment":"positive","sentiment_score":0.49528658390045166},{"text":"See you later.","start_word":54,"end_word":56,"sentiment":"neutral","sentiment_score":0.31691625714302063}],"average":{"sentiment":"neutral","sentiment_score":0.18087698164440336}}}}