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Before I jump into it, I do need to let you know our calls are recorded. And if I could just get you some time of security for me. You have a password on file, dog's name? Perfect. I was just reaching out because the new financial year is obviously I mean, we're only nearly a month in. But I know that you have been like, last financial year, you were making personal contributions. There's been a submission for a partial claim that we did for you in June, but you had a couple extra contributions go in between that claim going in and, obviously, the end of financial year. Just wanted to touch base and see whether you had done your tax return yet. And if not, just let you know that I was gonna update that that line. That's okay. So there's one of two choices we have. I can leave the funds there because it's it's only $384.12. So I can leave that there, or you can do a resubmission of your tax return. It just means you'll get a little bit more money back if you do resubmit your tax return. It's up to you which way you wanna go. Yeah. That's okay. Mhmm. Yep. Yeah. Perfect. It it should because the Superfund does the lodgment with the ATO as well. So it, yeah, it hits that way. No. That's okay. I've been trying to get through. I've got few 100 clients I'm trying to call through. Yeah. But that's okay. Cool. So I'll just leave that money there. Well, all that means is that it's gonna sit tax free in your super fund, which it it's not really gonna affect you any in any way, shape, or form unless you try and pull the money out before sixty. But it's just gonna sit there. And then this financial year, so 2027 financial year, crazy, just give us a call before like, after June oh, sorry. July 1 before you jump in onto your tax return, and we'll make sure that we get it tidied up before you jump in and do your tax. Okay? Perfect. That's okay, my darling. You have a great weekend. 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Tanya. Larissa from Oakview Financial. How are you going? Yeah. Good.\n\nDid you have two minutes just to have a quick chat? Yeah. Cool. Before I jump into it, I do need to let you know our calls are recorded. And if I could just get you some time of security for me.\n\nYou have a password on file, dog's name? Perfect. I was just reaching out because the new financial year is obviously I mean, we're only nearly a month in. But I know that you have been like, last financial year, you were making personal contributions. There's been a submission for a partial claim that we did for you in June, but you had a couple extra contributions go in between that claim going in and, obviously, the end of financial year.\n\nJust wanted to touch base and see whether you had done your tax return yet. And if not, just let you know that I was gonna update that that line. That's okay. So there's one of two choices we have. I can leave the funds there because it's it's only $384.12.\n\nSo I can leave that there, or you can do a resubmission of your tax return. It just means you'll get a little bit more money back if you do resubmit your tax return. It's up to you which way you wanna go. Yeah. That's okay.\n\nMhmm. Yep. Yeah. Perfect. It it should because the Superfund does the lodgment with the ATO as well.\n\nSo it, yeah, it hits that way. No. That's okay. I've been trying to get through. I've got few 100 clients I'm trying to call through.\n\nYeah. But that's okay. Cool. So I'll just leave that money there. Well, all that means is that it's gonna sit tax free in your super fund, which it it's not really gonna affect you any in any way, shape, or form unless you try and pull the money out before sixty.\n\nBut it's just gonna sit there. And then this financial year, so 2027 financial year, crazy, just give us a call before like, after June oh, sorry. July 1 before you jump in onto your tax return, and we'll make sure that we get it tidied up before you jump in and do your tax. Okay? Perfect.\n\nThat's okay, my darling. You have a great weekend. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Tanya.","start":1.8399999,"end":2.8,"sentiment":"neutral","sentiment_score":0.29963892698287964},{"text":"Larissa from Oakview Financial.","start":2.8,"end":4.16,"sentiment":"neutral","sentiment_score":0.2776579260826111},{"text":"How are you going?","start":4.16,"end":4.98,"sentiment":"positive","sentiment_score":0.3509378209710121},{"text":"Yeah.","start":6.7999997,"end":7.2,"sentiment":"neutral","sentiment_score":0.25946277379989624},{"text":"Good.","start":7.2,"end":7.7,"sentiment":"positive","sentiment_score":0.38252341747283936}],"sentiment":"neutral","sentiment_score":0.3129705861210823,"num_words":12,"start":1.8399999,"end":7.7},{"sentences":[{"text":"Did you have two minutes just to have a quick 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after June oh, sorry.","start":140.75,"end":153.23,"sentiment":"neutral","sentiment_score":-0.010136364160903863},{"text":"July 1 before you jump in onto your tax return, and we'll make sure that we get it tidied up before you jump in and do your tax.","start":153.23,"end":163.095,"sentiment":"neutral","sentiment_score":0.024412254935928752},{"text":"Okay?","start":163.095,"end":163.595,"sentiment":"neutral","sentiment_score":0.0856594517827034},{"text":"Perfect.","start":165.53487,"end":166.03487,"sentiment":"positive","sentiment_score":0.7363446950912476}],"sentiment":"neutral","sentiment_score":0.01659888288888492,"num_words":57,"start":139.39,"end":166.03487},{"sentences":[{"text":"That's okay, my darling.","start":166.73486,"end":167.77487,"sentiment":"positive","sentiment_score":0.6489114016294479},{"text":"You have a great 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Tammy speaking. Good. Thanks. How are you? Yeah. Matilda. Yep. Yep. Mhmm. I have done my tax return. Mhmm. Yep. And what no. I'll just leave it there, I think. Yep. And I don't know whether I did it right because I did it my tax return myself. But it did come up the extra when I went into myGov, it had the extra contributions already there, so I just claimed that. Yeah. Okay. Yep. Yep. No. It's all done. Thank you. Yes. I could imagine. Yep. Yep. Yep. Yep. Yep. Wonderful. Very good. Thank you very much. Thanks. You too. 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Tammy speaking.\n\nChannel 0: Hi, Tanya. Larissa from Oakview Financial. How are you going?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: Yeah. Good. Did you have two minutes just to have a quick chat?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Cool. Before I jump into it, I do need to let you know our calls are recorded. And if I could just get you some time of security for me. You have a password on file, dog's name?\n\nChannel 1: Matilda.\n\nChannel 0: Perfect. I was just reaching out because the new financial year is obviously I mean, we're only nearly a month in.\n\nChannel 1: Yep.\n\nChannel 0: But I know that you have been like, last financial year, you were making personal contributions. There's\n\nChannel 1: Yep.\n\nChannel 0: been a submission for a partial claim that we did for you in June, but you had a couple extra contributions go in between that claim going in and, obviously, the end of financial year. Just wanted to touch\n\nChannel 1: Mhmm.\n\nChannel 0: base and see whether you had done your tax return yet. And if not, just let you know that I was gonna update that that line.\n\nChannel 1: I have done my tax return.\n\nChannel 0: That's okay. So there's one of two choices we have. I can leave the funds there because it's it's only $384.12.\n\nChannel 1: Mhmm.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: I can leave that there, or you can do a resubmission of your tax return. It just means you'll get a little bit more money back if you do resubmit your tax return. It's\n\nChannel 1: And\n\nChannel 0: up to\n\nChannel 1: what\n\nChannel 0: you which way you wanna go.\n\nChannel 1: no. I'll just leave it there, I think.\n\nChannel 0: Yeah. That's okay.\n\nChannel 1: Yep. And I don't know whether I did it right because I did it my tax return myself. But it did come up the extra when I went into myGov, it had\n\nChannel 0: Mhmm.\n\nChannel 1: the extra contributions already there, so I\n\nChannel 0: Yep.\n\nChannel 1: just claimed that.\n\nChannel 0: Yeah. Perfect. It it should\n\nChannel 1: Yeah.\n\nChannel 0: because the Superfund does the lodgment with the ATO as well. So\n\nChannel 1: Okay.\n\nChannel 0: it, yeah, it hits that way.\n\nChannel 1: Yep. Yep. No. It's all done. Thank you.\n\nChannel 0: No. That's okay. I've been trying to get through. I've got few 100 clients I'm trying\n\nChannel 1: Yes.\n\nChannel 0: to call through.\n\nChannel 1: I could imagine.\n\nChannel 0: Yeah. But that's okay. Cool. So I'll just leave\n\nChannel 1: Yep.\n\nChannel 0: that money there. Well, all that means is that it's gonna sit tax free in your super fund, which it it's not really gonna affect you any in any way, shape, or form unless you try and pull the money out before sixty. But it's just gonna sit there. And then this financial year, so 2027 financial year, crazy,\n\nChannel 1: Yep. Yep.\n\nChannel 0: just give us a call before like, after June oh, sorry. July 1 before you jump\n\nChannel 1: Yep.\n\nChannel 0: in onto your tax return,\n\nChannel 1: Yep.\n\nChannel 0: and we'll make sure that we get it tidied up before you jump in and do your tax. Okay?\n\nChannel 1: Wonderful. Very good. Thank\n\nChannel 0: Perfect.\n\nChannel 1: you very much.\n\nChannel 0: That's okay, my darling. You have a great weekend.\n\nChannel 1: Thanks. You too. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.07725276798009872},{"text":"Tammy speaking.","start":0.39999998,"end":1.22,"sentiment":"neutral","sentiment_score":0.0825650617480278}],"sentiment":"neutral","sentiment_score":0.08079429715871811,"channel":1,"num_words":3,"start":0.24,"end":1.22},{"sentences":[{"text":"Hi, Tanya.","start":1.8399999,"end":2.8,"sentiment":"neutral","sentiment_score":0.29963892698287964},{"text":"Larissa from Oakview Financial.","start":2.8,"end":4.16,"sentiment":"neutral","sentiment_score":0.2776579260826111},{"text":"How are you 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it tidied up before you jump in and do your tax.","start":157.095,"end":163.095,"sentiment":"neutral","sentiment_score":0.029004682476321857},{"text":"Okay?","start":163.095,"end":163.595,"sentiment":"neutral","sentiment_score":0.0856594517827034}],"sentiment":"neutral","sentiment_score":0.03198651243981562,"channel":0,"num_words":19,"start":157.095,"end":163.595},{"sentences":[{"text":"Wonderful.","start":163.61,"end":164.11,"sentiment":"positive","sentiment_score":0.5158456563949585},{"text":"Very 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great weekend.","start":167.77487,"end":168.75487,"sentiment":"positive","sentiment_score":0.6995761156082153}],"sentiment":"positive","sentiment_score":0.6770584649509854,"channel":0,"num_words":9,"start":166.73486,"end":168.75487},{"sentences":[{"text":"Thanks.","start":168.57494,"end":168.89494,"sentiment":"positive","sentiment_score":0.3645989298820496},{"text":"You too.","start":168.89494,"end":169.53494,"sentiment":"neutral","sentiment_score":0.24651744961738586},{"text":"Bye bye.","start":169.53494,"end":170.27493,"sentiment":"neutral","sentiment_score":0.1429351270198822}],"sentiment":"neutral","sentiment_score":0.22870081663131714,"channel":1,"num_words":5,"start":168.57494,"end":170.27493},{"sentences":[{"text":"Bye.","start":170.33487,"end":170.83487,"sentiment":"neutral","sentiment_score":-0.09380853176116943}],"sentiment":"neutral","sentiment_score":-0.09380853176116943,"channel":0,"num_words":1,"start":170.33487,"end":170.83487}]},"summary":{"result":"success","short":"A representative from Oakview Financial called a customer named Tanya to update her on her financial situation and offer her a partial claim. The representative also discussed updating the customer's tax return and leaving the money in her super fund. The call ended with the representative reminding the customer to call before July 1st to make sure their financial situation is fine."},"intents":{"segments":[{"text":"Just wanted to touch Mhmm. base and see whether you had done your tax return yet. And if not, just let you know that I was gonna update that that line. I have done my tax return. That's okay. So there's one of two choices we have. I can leave the funds there because it's it's only $384.12. Mhmm.","start_word":147,"end_word":205,"intents":[{"intent":"Update tax return options","confidence_score":0.022856146}]},{"text":"And I don't know whether I did it right because I did it my tax return myself. But it did come up the extra when I went into myGov, it had Mhmm. the extra contributions already there, so I Yep. just claimed that. Yeah.","start_word":264,"end_word":307,"intents":[{"intent":"Manage tax return","confidence_score":0.00072200765}]},{"text":"to call through. I could imagine. Yeah.","start_word":357,"end_word":363,"intents":[{"intent":"Call through superfund","confidence_score":0.036001332}]}]},"sentiments":{"segments":[{"text":"Hello. Tammy speaking. Hi, Tanya. Larissa from Oakview Financial.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.22319768369197843},{"text":"How are you going? Good. Thanks. How are you?","start_word":9,"end_word":17,"sentiment":"positive","sentiment_score":0.4774043560028076},{"text":"Yeah.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.25946277379989624},{"text":"Good.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.38252341747283936},{"text":"Did you have two minutes just to have a quick chat? Yeah. Yeah. Cool. Before I jump into it, I do need to let you know our calls are recorded. And if I could just get you some time of security for me. You have a password on file, dog's name? Matilda.","start_word":20,"end_word":71,"sentiment":"neutral","sentiment_score":0.08994576334953308},{"text":"Perfect.","start_word":72,"end_word":72,"sentiment":"positive","sentiment_score":0.5344395041465759},{"text":"I was just reaching out because the new financial year is obviously I mean, we're only nearly a month in. Yep. But I know that you have been like, last financial year, you were making personal contributions. There's Yep. been a submission for a partial claim that we did for you in June, but you had a couple extra contributions go in between that claim going in and, obviously, the end of financial year. Just wanted to touch Mhmm. base and see whether you had done your tax return yet. And if not, just let you know that I was gonna update that that line. I have done my tax return. That's okay. So there's one of two choices we have. I can leave the funds there because it's it's only $384.12. Mhmm. So Yep. I can leave that there, or you can do a resubmission of your tax return. It just means you'll get a little bit more money back if you do resubmit your tax return. It's And up to what you which way you wanna go. no. I'll just leave it there, I think. Yeah. That's okay. Yep. And I don't know whether I did it right because I did it my tax return myself. But it did come up the extra when I went into myGov, it had Mhmm. the extra contributions already there, so I Yep. just claimed that. Yeah.","start_word":73,"end_word":307,"sentiment":"neutral","sentiment_score":0.045456173790103575},{"text":"Perfect.","start_word":308,"end_word":308,"sentiment":"positive","sentiment_score":0.5199506282806396},{"text":"It it should Yeah. because the Superfund does the lodgment with the ATO as well. So Okay. it, yeah, it hits that way. Yep. Yep. No. It's all done.","start_word":309,"end_word":337,"sentiment":"neutral","sentiment_score":0.1920337975025177},{"text":"Thank you.","start_word":338,"end_word":339,"sentiment":"positive","sentiment_score":0.35793742537498474},{"text":"No. That's okay. I've been trying to get through. I've got few 100 clients I'm trying Yes. to call through. I could imagine. Yeah. But that's okay. Cool. So I'll just leave Yep. that money there. Well, all that means is that it's gonna sit tax free in your super fund, which it it's not really gonna affect you any in any way, shape, or form unless you try and pull the money out before sixty. But it's just gonna sit there. And then this financial year, so 2027 financial year, crazy, Yep. Yep. just give us a call before like, after June oh, sorry. July 1 before you jump Yep. in onto your tax return, Yep. and we'll make sure that we get it tidied up before you jump in and do your tax. Okay?","start_word":340,"end_word":475,"sentiment":"neutral","sentiment_score":0.017565986141562462},{"text":"Wonderful. Very good. Thank Perfect. you very much. That's okay, my darling. You have a great weekend. Thanks.","start_word":476,"end_word":493,"sentiment":"positive","sentiment_score":0.6384826898574829},{"text":"You too. Bye bye. Bye.","start_word":494,"end_word":498,"sentiment":"neutral","sentiment_score":0.1475675106048584}],"average":{"sentiment":"neutral","sentiment_score":0.09478043664201058}}}}