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Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.15311872959136963},{"text":"Yes.","start":17.345,"end":17.845,"sentiment":"neutral","sentiment_score":0.07334549725055695},{"text":"Yes.","start":18.305,"end":18.545,"sentiment":"neutral","sentiment_score":0.09690620750188828},{"text":"I do.","start":18.545,"end":19.265,"sentiment":"neutral","sentiment_score":0.08459541946649551},{"text":"I'm so sorry.","start":19.265,"end":20.145,"sentiment":"neutral","sentiment_score":-0.30540136496225995}],"sentiment":"neutral","sentiment_score":-0.05295535270124674,"num_words":8,"start":4.64,"end":20.145},{"sentences":[{"text":"We're just very busy at the moment.","start":20.145,"end":21.985,"sentiment":"negative","sentiment_score":-0.456643351486751},{"text":"So I'm sorry to cut you off.","start":21.985,"end":24.325,"sentiment":"negative","sentiment_score":-0.38213702610560824},{"text":"Yeah.","start":25.84,"end":26.16,"sentiment":"neutral","sentiment_score":-0.1566593050956726},{"text":"We're just going through a busy time at the moment.","start":26.16,"end":28.24,"sentiment":"neutral","sentiment_score":-0.2083445221185684},{"text":"So maybe we just leave it for now, please?","start":28.24,"end":30.42,"sentiment":"neutral","sentiment_score":-0.11476894964774449}],"sentiment":"neutral","sentiment_score":-0.2689555210663992,"num_words":34,"start":20.145,"end":30.42},{"sentences":[{"text":"Maybe in a couple of months?","start":38.48,"end":39.94,"sentiment":"neutral","sentiment_score":-0.035826861237486206},{"text":"Yeah.","start":43.434998,"end":43.934998,"sentiment":"neutral","sentiment_score":-0.057288866490125656},{"text":"We yeah.","start":44.235,"end":44.715,"sentiment":"neutral","sentiment_score":0.012465804815292358},{"text":"We are.","start":44.715,"end":45.195,"sentiment":"neutral","sentiment_score":0.008340630680322647},{"text":"I'm so sorry.","start":45.195,"end":46.155,"sentiment":"neutral","sentiment_score":-0.15454894552628198}],"sentiment":"neutral","sentiment_score":-0.04959171425018992,"num_words":14,"start":38.48,"end":46.155},{"sentences":[{"text":"Thank you anyway.","start":46.155,"end":47.135,"sentiment":"neutral","sentiment_score":0.19737650454044342},{"text":"Bye.","start":48.074997,"end":48.574997,"sentiment":"neutral","sentiment_score":0.2806534469127655}],"sentiment":"neutral","sentiment_score":0.21819574013352394,"num_words":4,"start":46.155,"end":48.574997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi, Amanda?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Good morning. Amanda, this is Andrew from Vigilance AI. And, actually, I was just following up. We we had actually spoken a few weeks ago, if you remember.\n\nChannel 1: Yes. Yes. I do. I'm so sorry. We're just very busy at the moment.\n\nSo I'm sorry to cut you off. Yeah. We're just going through a busy time at the moment. So maybe we just leave it for now, please?\n\nChannel 0: Oh, I totally understand. Well, can I call you in another time then?\n\nChannel 1: Maybe in a couple of months?\n\nChannel 0: Oh, I see. You're that\n\nChannel 1: Yeah.\n\nChannel 0: busy. Alright.\n\nChannel 1: We yeah. We are. I'm so sorry. Thank you anyway.\n\nChannel 0: Yeah. It's\n\nChannel 1: Bye.\n\nChannel 0: all good, Amanda. Well yeah.","paragraphs":[{"sentences":[{"text":"Oh, hi, Amanda?","start":2.6399999,"end":4.02,"sentiment":"neutral","sentiment_score":0.06766883408029874}],"sentiment":"neutral","sentiment_score":0.06766883408029874,"channel":0,"num_words":3,"start":2.6399999,"end":4.02},{"sentences":[{"text":"Yes.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.15311872959136963}],"sentiment":"neutral","sentiment_score":0.15311872959136963,"channel":1,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Yes.","start":5.8399997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2957427501678467},{"text":"Good morning.","start":6.3199997,"end":7.14,"sentiment":"positive","sentiment_score":0.5008032470941544},{"text":"Amanda, this is Andrew from Vigilance AI.","start":7.52,"end":10.66,"sentiment":"neutral","sentiment_score":0.23274329943316324},{"text":"And, actually, I was just following 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understand.","start":32.12,"end":33.899998,"sentiment":"neutral","sentiment_score":-0.031416148878633976},{"text":"Well, can I call you in another time then?","start":34.04,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.0356797000600232}],"sentiment":"neutral","sentiment_score":-0.03436783815805729,"channel":0,"num_words":13,"start":32.12,"end":37.739998},{"sentences":[{"text":"Maybe in a couple of months?","start":38.48,"end":39.94,"sentiment":"neutral","sentiment_score":-0.035826861237486206}],"sentiment":"neutral","sentiment_score":-0.035826861237486206,"channel":1,"num_words":6,"start":38.48,"end":39.94},{"sentences":[{"text":"Oh, I see.","start":41.685,"end":42.965,"sentiment":"neutral","sentiment_score":-0.04429409901301066},{"text":"You're 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The agent apologizes for being busy and suggests leaving the call for a few more months, to which the customer agrees and apologizes again. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Amanda, this is Andrew from Vigilance AI. And, actually, I was just following up. We we had actually spoken a few weeks ago, if you remember. Yes.","start_word":7,"end_word":33,"intents":[{"intent":"Update communication","confidence_score":0.007846008}]}]},"sentiments":{"segments":[{"text":"Oh, hi, Amanda? Yes. Yes.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.13037359714508057},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.48347920179367065},{"text":"Amanda, this is Andrew from Vigilance AI. And, actually, I was just following up. We we had actually spoken a few weeks ago, if you remember. Yes. Yes. I do. I'm so sorry.","start_word":7,"end_word":39,"sentiment":"neutral","sentiment_score":0.06714566051959991},{"text":"We're just very busy at the moment. So I'm sorry to cut you off.","start_word":40,"end_word":53,"sentiment":"negative","sentiment_score":-0.4108218848705292},{"text":"Yeah. We're just going through a busy time at the moment. So maybe we just leave it for now, please? Oh, I totally understand. Well, can I call you in another time then? Maybe in a couple of months? Oh, I see. You're that Yeah. busy. Alright. We yeah. We are. I'm so sorry. Thank you anyway. Yeah. It's Bye.","start_word":54,"end_word":113,"sentiment":"neutral","sentiment_score":-0.04552480950951576},{"text":"all good, Amanda.","start_word":114,"end_word":116,"sentiment":"positive","sentiment_score":0.4584901034832001},{"text":"Well yeah.","start_word":117,"end_word":118,"sentiment":"neutral","sentiment_score":0.13429424166679382}],"average":{"sentiment":"neutral","sentiment_score":-0.01966081942365469}}}}