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You have reached Ahmed Nasid.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.32,"end":4.02,"sentiment":"positive","sentiment_score":0.385999106698566},{"text":"Please listen carefully to our menu options.","start":4.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.05254444479942322},{"text":"For service and installations, press 1.","start":7.8399997,"end":10.9,"sentiment":"neutral","sentiment_score":0.01643752648184697},{"text":"For sales, press 2.","start":11.2,"end":13.455,"sentiment":"neutral","sentiment_score":0.014853778295218945},{"text":"For accounts and purchasing, press 3.","start":13.455,"end":16.195,"sentiment":"neutral","sentiment_score":0.01102319514999787}],"sentiment":"neutral","sentiment_score":0.1270619536517188,"num_words":32,"start":0.32,"end":16.195},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.575,"end":18.995,"sentiment":"neutral","sentiment_score":0.011928239526847998},{"text":"Hi, and welcome to United Safety.","start":24.32,"end":26.34,"sentiment":"neutral","sentiment_score":0.1269909366965294},{"text":"All our lines are currently busy.","start":26.4,"end":28.02,"sentiment":"neutral","sentiment_score":-0.21392998596032461},{"text":"Please hold, and we will be with you shortly.","start":28.16,"end":30.26,"sentiment":"neutral","sentiment_score":-0.10458124470379618},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":40.344997,"end":44.125,"sentiment":"positive","sentiment_score":0.46314959393607247}],"sentiment":"neutral","sentiment_score":0.07714028568524453,"num_words":36,"start":16.575,"end":44.125},{"sentences":[{"text":"We're proud to lead the way with the world's most advanced safety and survive Good afternoon.","start":44.984997,"end":50.905,"sentiment":"positive","sentiment_score":0.6413630694150925},{"text":"United Safety.","start":50.905,"end":51.625,"sentiment":"neutral","sentiment_score":0.14527715742588043},{"text":"Marie speaking.","start":51.625,"end":52.445,"sentiment":"neutral","sentiment_score":0.13096532970666885},{"text":"One moment.","start":57.23,"end":57.97,"sentiment":"neutral","sentiment_score":0.024056370370090008},{"text":"You have reached Ahmed Nasid.","start":93.494995,"end":95.91499,"sentiment":"neutral","sentiment_score":0.022218474373221397}],"sentiment":"positive","sentiment_score":0.4064258962041802,"num_words":27,"start":44.984997,"end":95.91499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Thank you for calling United Safety and Survivability Corporation.\n\nWe're proud to lead the way with the world's most advanced safety and survive Good afternoon. United Safety. Marie speaking.\n\nChannel 0: Yes. Good afternoon. To at Masood, please.\n\nChannel 1: One moment. You have reached Ahmed Nasid.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.32,"end":4.02,"sentiment":"positive","sentiment_score":0.385999106698566},{"text":"Please listen carefully to our menu options.","start":4.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.05254444479942322},{"text":"For service and installations, press 1.","start":7.8399997,"end":10.9,"sentiment":"neutral","sentiment_score":0.01643752648184697},{"text":"For sales, press 2.","start":11.2,"end":13.455,"sentiment":"neutral","sentiment_score":0.014853778295218945},{"text":"For accounts and purchasing, press 3.","start":13.455,"end":16.195,"sentiment":"neutral","sentiment_score":0.01102319514999787}],"sentiment":"neutral","sentiment_score":0.1270619536517188,"channel":1,"num_words":32,"start":0.32,"end":16.195},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.575,"end":18.995,"sentiment":"neutral","sentiment_score":0.011928239526847998},{"text":"Hi, and welcome to United Safety.","start":24.32,"end":26.34,"sentiment":"neutral","sentiment_score":0.1269909366965294},{"text":"All our lines are currently busy.","start":26.4,"end":28.02,"sentiment":"neutral","sentiment_score":-0.21392998596032461},{"text":"Please hold, and we will be with you shortly.","start":28.16,"end":30.26,"sentiment":"neutral","sentiment_score":-0.10458124470379618},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":40.344997,"end":44.125,"sentiment":"positive","sentiment_score":0.46314959393607247}],"sentiment":"neutral","sentiment_score":0.07714028568524453,"channel":1,"num_words":36,"start":16.575,"end":44.125},{"sentences":[{"text":"We're proud to lead the way with the world's most advanced safety and survive Good afternoon.","start":44.984997,"end":50.905,"sentiment":"positive","sentiment_score":0.6413630694150925},{"text":"United Safety.","start":50.905,"end":51.625,"sentiment":"neutral","sentiment_score":0.14527715742588043},{"text":"Marie speaking.","start":51.625,"end":52.445,"sentiment":"neutral","sentiment_score":0.13096532970666885}],"sentiment":"positive","sentiment_score":0.5407147042453289,"channel":1,"num_words":20,"start":44.984997,"end":52.445},{"sentences":[{"text":"Yes.","start":53.45,"end":53.77,"sentiment":"neutral","sentiment_score":0.0888981968164444},{"text":"Good afternoon.","start":53.77,"end":54.57,"sentiment":"neutral","sentiment_score":0.14109042659401894},{"text":"To at Masood, please.","start":54.57,"end":56.19,"sentiment":"neutral","sentiment_score":0.03641269588842988}],"sentiment":"neutral","sentiment_score":0.07381854765117168,"channel":0,"num_words":7,"start":53.45,"end":56.19},{"sentences":[{"text":"One moment.","start":57.23,"end":57.97,"sentiment":"neutral","sentiment_score":0.024056370370090008},{"text":"You have reached Ahmed Nasid.","start":93.494995,"end":95.91499,"sentiment":"neutral","sentiment_score":0.022218474373221397}],"sentiment":"neutral","sentiment_score":0.022743587515183857,"channel":1,"num_words":7,"start":57.23,"end":95.91499}]},"summary":{"result":"success","short":"The customer calls United Safety and Sur tacky Corporation and is prompted to select menu options. When they select menu options, they are put on hold and hear about United Safety's advanced safety and survival. When they return to the call, they are greeted by an operator who introduces herself as Marie."},"intents":{"segments":[{"text":"Thank you for calling United Safety and Survivability Corporation. We're proud to lead the way with the world's most advanced safety and survive Good afternoon.","start_word":59,"end_word":83,"intents":[{"intent":"Guide callers","confidence_score":0.53066516}]}]},"sentiments":{"segments":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.38725122809410095},{"text":"Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly.","start_word":9,"end_word":58,"sentiment":"neutral","sentiment_score":-0.01653309538960457},{"text":"Thank you for calling United Safety and Survivability Corporation. We're proud to lead the way with the world's most advanced safety and survive Good afternoon.","start_word":59,"end_word":83,"sentiment":"positive","sentiment_score":0.5733162760734558},{"text":"United Safety. Marie speaking. Yes. Good afternoon. To at Masood, please. One moment. You have reached Ahmed Nasid.","start_word":84,"end_word":101,"sentiment":"neutral","sentiment_score":0.06589837372303009}],"average":{"sentiment":"neutral","sentiment_score":0.18100967126734116}}}}