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You've reached Georgia from Zurich. Sorry. I can't come to the phone right now. Please just leave a voice mail, and I will get back to you as soon as possible. Thank you.","confidence":0.9995117,"words":[{"word":"hello","start":0.56,"end":1.04,"confidence":0.9975586,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04779940843582153},{"word":"you've","start":1.04,"end":1.28,"confidence":0.9526367,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.04706762358546257},{"word":"reached","start":1.28,"end":1.68,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.037888433784246445},{"word":"georgia","start":1.68,"end":2.0,"confidence":0.98095703,"punctuated_word":"Georgia","sentiment":"neutral","sentiment_score":0.05314849317073822},{"word":"from","start":2.0,"end":2.3999999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.061096787452697754},{"word":"zurich","start":2.3999999,"end":2.8999999,"confidence":0.99658203,"punctuated_word":"Zurich.","sentiment":"neutral","sentiment_score":0.056309521198272705},{"word":"sorry","start":3.1999998,"end":3.52,"confidence":0.6380615,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.273987740278244},{"word":"i","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.33010417222976685},{"word":"can't","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3502870500087738},{"word":"come","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.29435575008392334},{"word":"to","start":4.08,"end":4.24,"confidence":0.984375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.34452953934669495},{"word":"the","start":4.24,"end":4.4,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3308565318584442},{"word":"phone","start":4.4,"end":4.64,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.293789803981781},{"word":"right","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.29007357358932495},{"word":"now","start":4.7999997,"end":5.2999997,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2851604223251343},{"word":"please","start":5.3599997,"end":5.6,"confidence":0.99609375,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.16987654566764832},{"word":"just","start":5.6,"end":5.7599998,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12090553343296052},{"word":"leave","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.0965537652373314},{"word":"a","start":6.0,"end":6.08,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12048016488552094},{"word":"voice","start":6.08,"end":6.3199997,"confidence":0.9707031,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.09562702476978302},{"word":"mail","start":6.3199997,"end":6.48,"confidence":0.92041016,"punctuated_word":"mail,","sentiment":"neutral","sentiment_score":-0.04041532054543495},{"word":"and","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017984211444854736},{"word":"i","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0066796839237213135},{"word":"will","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.034470975399017334},{"word":"get","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.041658297181129456},{"word":"back","start":7.2,"end":7.3599997,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05144160985946655},{"word":"to","start":7.3599997,"end":7.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04059098660945892},{"word":"you","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06203855574131012},{"word":"as","start":7.68,"end":7.8399997,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.01132778823375702},{"word":"soon","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.01506185531616211},{"word":"as","start":8.16,"end":8.32,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.07508529722690582},{"word":"possible","start":8.32,"end":8.8,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.0958058461546898},{"word":"thank","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47069284319877625},{"word":"you","start":9.04,"end":9.54,"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You've reached Georgia from Zurich. Sorry. I can't come to the phone right now. Please just leave a voice mail, and I will get back to you as soon as possible.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.04779940843582153},{"text":"You've reached Georgia from Zurich.","start":1.04,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.05110217183828354},{"text":"Sorry.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":-0.273987740278244},{"text":"I can't come to the phone right now.","start":3.52,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.3148946054279804},{"text":"Please just leave a voice mail, and I will get back to you as soon as possible.","start":5.3599997,"end":8.8,"sentiment":"neutral","sentiment_score":-0.061569157111294126}],"sentiment":"neutral","sentiment_score":-0.11051593709271401,"num_words":32,"start":0.56,"end":8.8},{"sentences":[{"text":"Thank you.","start":8.8,"end":9.54,"sentiment":"positive","sentiment_score":0.4113806337118149}],"sentiment":"positive","sentiment_score":0.4113806337118149,"num_words":2,"start":8.8,"end":9.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've reached Georgia from Zurich. Sorry. I can't come to the phone right now. Please just leave a voice mail, and I will get back to you as soon as possible.\n\nThank you.\n\nChannel 0: Hi, Georgia. It's Jenna Phoning here from Oakview Financial in regard to Tamara Olsen and the exclusion query we've had going back and forth. Can you please phone me back on 130160796? I'd just like to give you some updated information and discuss it a little further. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.04779940843582153},{"text":"You've reached Georgia from Zurich.","start":1.04,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.05110217183828354},{"text":"Sorry.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":-0.273987740278244},{"text":"I can't come to the phone right now.","start":3.52,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.3148946054279804},{"text":"Please just leave a voice mail, and I will get back to you as soon as possible.","start":5.3599997,"end":8.8,"sentiment":"neutral","sentiment_score":-0.061569157111294126}],"sentiment":"neutral","sentiment_score":-0.11051593709271401,"channel":1,"num_words":32,"start":0.56,"end":8.8},{"sentences":[{"text":"Thank you.","start":8.8,"end":9.54,"sentiment":"positive","sentiment_score":0.4113806337118149}],"sentiment":"positive","sentiment_score":0.4113806337118149,"channel":1,"num_words":2,"start":8.8,"end":9.54},{"sentences":[{"text":"Hi, Georgia.","start":12.245,"end":12.965,"sentiment":"neutral","sentiment_score":0.16055438667535782},{"text":"It's Jenna Phoning here from Oakview Financial in regard to Tamara Olsen and the exclusion query we've had going back and forth.","start":12.965,"end":22.904999,"sentiment":"neutral","sentiment_score":0.05464874715967612},{"text":"Can you please phone me back on 130160796?","start":23.125,"end":27.720001,"sentiment":"neutral","sentiment_score":0.10761904530227184},{"text":"I'd just like to give you some updated information and discuss it a little further.","start":27.720001,"end":31.66,"sentiment":"neutral","sentiment_score":0.2099606101711591},{"text":"Thank you.","start":31.800001,"end":32.620003,"sentiment":"positive","sentiment_score":0.48045024275779724}],"sentiment":"neutral","sentiment_score":0.1325437390074438,"channel":0,"num_words":49,"start":12.245,"end":32.620003}]},"summary":{"result":"success","short":"A representative from Oakview Financial, Jenna Phoning, is trying to reach Georgia regarding an exclusion query related to Tamara Olsen and her family. 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