{"metadata":{"transaction_key":"deprecated","request_id":"019eaaa4-5162-7cd1-8af0-e260d631f308","sha256":"e1ced6bbede6a17bdac9eaa783ed2311c447f63136ac57ef64a4dde3acc48b80","created":"2026-06-09T04:29:16.866Z","duration":10.871938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":54},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You've reached Colin Standing of Country s a p h n. I can't take your call at the moment. Please leave a short message, and I'll get back to you as soon as I can. Thank you.","confidence":0.99902344,"words":[{"word":"you've","start":0.88,"end":1.12,"confidence":0.9975586,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.006252850405871868},{"word":"reached","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.008483299985527992},{"word":"colin","start":1.52,"end":1.92,"confidence":0.5654297,"punctuated_word":"Colin","sentiment":"neutral","sentiment_score":0.023958075791597366},{"word":"standing","start":1.92,"end":2.42,"confidence":0.7055664,"punctuated_word":"Standing","sentiment":"neutral","sentiment_score":0.046666041016578674},{"word":"of","start":2.48,"end":2.72,"confidence":0.89208984,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03913818299770355},{"word":"country","start":2.72,"end":3.1999998,"confidence":0.9248047,"punctuated_word":"Country","sentiment":"neutral","sentiment_score":0.01022927649319172},{"word":"s","start":3.1999998,"end":3.36,"confidence":0.3894043,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.019019629806280136},{"word":"a","start":3.36,"end":3.4399998,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01156805083155632},{"word":"p","start":3.4399998,"end":3.6799998,"confidence":0.97802734,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.004055836237967014},{"word":"h","start":3.6799998,"end":3.84,"confidence":0.9980469,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.00016191136091947556},{"word":"n","start":3.84,"end":4.16,"confidence":0.89404297,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.0013848630478605628},{"word":"i","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.47998589277267456},{"word":"can't","start":4.3199997,"end":4.48,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.504718005657196},{"word":"take","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6234904527664185},{"word":"your","start":4.64,"end":4.7999997,"confidence":0.9970703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6309583783149719},{"word":"call","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6743527054786682},{"word":"at","start":5.04,"end":5.2,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6315722465515137},{"word":"the","start":5.2,"end":5.2799997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6578561663627625},{"word":"moment","start":5.2799997,"end":5.7799997,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5670836567878723},{"word":"please","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4360690116882324},{"word":"leave","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3141636848449707},{"word":"a","start":6.48,"end":6.64,"confidence":0.98291016,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3371601700782776},{"word":"short","start":6.64,"end":6.96,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.18909583985805511},{"word":"message","start":6.96,"end":7.2799997,"confidence":0.953125,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2129824310541153},{"word":"and","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10070094466209412},{"word":"i'll","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10159023851156236},{"word":"get","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.17252548038959503},{"word":"back","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.20036065578460693},{"word":"to","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13505993783473969},{"word":"you","start":8.16,"end":8.24,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1294703632593155},{"word":"as","start":8.24,"end":8.32,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1209162175655365},{"word":"soon","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.17623646557331085},{"word":"as","start":8.559999,"end":8.72,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.205967515707016},{"word":"i","start":8.72,"end":8.8,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0921969711780548},{"word":"can","start":8.8,"end":9.12,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.1902494728565216},{"word":"thank","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4655239284038544},{"word":"you","start":9.36,"end":9.86,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.27338624000549316}],"paragraphs":{"transcript":"\nYou've reached Colin Standing of Country s a p h n. I can't take your call at the moment. Please leave a short message, and I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"You've reached Colin Standing of Country s a p h n.","start":0.88,"end":4.16,"sentiment":"neutral","sentiment_score":0.015286208352666687},{"text":"I can't take your call at the moment.","start":4.16,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5962521880865097},{"text":"Please leave a short message, and I'll get back to you as soon as I can.","start":5.92,"end":9.12,"sentiment":"neutral","sentiment_score":-0.19467158755287528},{"text":"Thank you.","start":9.12,"end":9.86,"sentiment":"positive","sentiment_score":0.36945508420467377}],"sentiment":"neutral","sentiment_score":-0.18858660662836219,"num_words":37,"start":0.88,"end":9.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've reached Colin Standing of Country s a p h n. I can't take your call at the moment. Please leave a short message, and I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"You've reached Colin Standing of Country s a p h n.","start":0.88,"end":4.16,"sentiment":"neutral","sentiment_score":0.015286208352666687},{"text":"I can't take your call at the moment.","start":4.16,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5962521880865097},{"text":"Please leave a short message, and I'll get back to you as soon as I can.","start":5.92,"end":9.12,"sentiment":"neutral","sentiment_score":-0.19467158755287528},{"text":"Thank you.","start":9.12,"end":9.86,"sentiment":"positive","sentiment_score":0.36945508420467377}],"sentiment":"neutral","sentiment_score":-0.18858660662836219,"channel":1,"num_words":37,"start":0.88,"end":9.86}]},"summary":{"result":"success","short":"You've reached Colin Standing of Country s a p h n. I can't take your call at the moment. Please leave a short message, and I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":35,"end_word":36,"intents":[{"intent":"Email message","confidence_score":0.000017427024}]}]},"sentiments":{"segments":[{"text":"You've reached Colin Standing of Country s a p h n.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.011194194667041302},{"text":"I can't take your call at the moment.","start_word":11,"end_word":18,"sentiment":"negative","sentiment_score":-0.5769578814506531},{"text":"Please leave a short message, and I'll get back to you as soon as I can.","start_word":19,"end_word":34,"sentiment":"neutral","sentiment_score":-0.19325324892997744},{"text":"Thank you.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.4296310544013977}],"average":{"sentiment":"neutral","sentiment_score":-0.1648754190515589}}}}