{"metadata":{"transaction_key":"deprecated","request_id":"019f1100-6929-70b0-9fba-c8933c83475b","sha256":"854ac72b24694bfa5240f15f170a803963f312c037a99ca45b335978a4a3e463","created":"2026-06-29T01:31:09.309Z","duration":1059.3359,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":3635,"output_tokens":154},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4169,"output_tokens":4178},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4169,"output_tokens":370}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. Yeah. Yeah. Pixel four. Yeah. Hello. Good morning. Super Networks. Yeah? Yeah. That's not a problem. Actually, we got some good specials at the moment with Super Networks. You get your first month free. For the first six months, you get 15% discount. You can go on noncontract or twelve or twenty four month contract. With the twelve months, you get a AX 1,800 router. And for and for the twenty four months, you get a Wi Fi seven. Okay. You got the router? Alright. So do you do you have a computer in front of you or a phone or something like that? Oh, you okay. Now I'm just saying so we can just access super networks. Alright. Hang on a sec. So do you know what sort of plan you're after or what sort of how many people will be using the Internet? So you probably need the 100? Okay. Yep. The 50, it's on well, it's normally $79.95 on special. It's sixty seven forty five for the first three months. You get your first month for free. Now did you yeah. Correct. Yeah. But your first month's for free and the rest yeah. And that but you'll you'll have to go minimum on a six month contract for that. Okay. Alright. Cool. And you said you got your own router. Right? You said you got your alright. We provide NBN. We provide all sorts of private networks. But if you're in a Super Networks building, you won't get NBN there. It's just Super Networks. Yeah. Super Networks is is fiber directly to the premises. Five minutes. Excuse me. You're talking to me, mate. Yeah. Yeah. Five minutes. You said you got your own router. We sent you out all the credentials. Takes you about five minutes to get connected, and that's it. You're done. Yep. Well, that's that is the 100. The 140 is the 500 boost. So it's normally eighty $9.95 on special for $76.95. Yeah. It's no. You you you need to listen to me, man. The super the super family boost is normally $89.95. Less 15%, it drops down to $76.95. Yeah. Yeah. Alright. Alright. Look. If it's a problem, you could always up upgrade it. That's not a problem. Mhmm. What do you mean your super hasn't been paid? You're talking about a what do you call it? It's a one off what do you call it? NDC charge. It's new new development charge. So if this is a brand new building and it's the first time you're moving in there, if you're buying the building, you've gotta pay for the the box. It's the it's like an NBN box, but it's it's a super networks box. It becomes property of the buyers, whoever owns the building. So if you own the building, you pay for it. If yeah. Alright. So what happens, we activate your service. NBN will send not NBN. Super Networks will get in contact with you. You pass the information to Super Networks, and they'll take care of the rest. You don't have to do anything else. Yeah. Yeah. You can use your Internet today. Not a problem. Yep. Yeah. I can I can access that right now? Super Networks. If you if they say it's a super building, you won't have NBN there. I can guarantee you that. It'll just be super network. So what from what you're telling me, it sounds like it's a super network's building here. Anyway, let me just check your address. I just got away for a verification code, which is part of compliances for security. That takes about thirty seconds to get in. What is your address? I I think that sounds sounds like a completely new building altogether, that one. Excuse me. So it sounds like a completely new building. I haven't heard of that one yet. Okay. Let me do that. Just click the code. Paste. Okay. And Hoolihan, was it what what number Hoolihan was it? Number 4. Holy Hand. Yeah. It is. It's Number 4 Holy Hand Street, Denman Prospect ACT. Yeah? And what was the unit number? 66. Yep. That's available. Yep. There's nobody in there. So that's available. Yeah. So we can definitely do that for you. All I need is just your your full name. No. Super Networks. 100% Super Networks. It's not in the end. No. There's no it's not a competitor of NBN. What it is so m b NBN is owned by the Australian government, but sometimes the Australian government won't go to certain areas. So you get private embedded networks. So you got OptiCom, Super Networks, Linum Networks, Gigafine Networks, all these other networks. They say to the government, listen. We wanna install our network here with our our fiber, our our equipment, and blah blah blah. The government will say yes or no. Says yes. They go there. They they completely table it up with their equipment, and that's it. And then you got different different providers for the or different ISPs for yeah. Yeah. Yeah. Up to you. If you wanna do it now, I just need your name, email address. Now you don't have to pay anything upfront. I'll just add you on, and then they'll just send you the invoice. Yeah. Yeah. Without a router, you won't get Internet. We're nine till six, Monday to Friday, nine till four Saturdays, and then there's an after hours number. Yeah. Yeah. Yep. Rifat, it's it's r I f a t, and Joy, j I y. Okay. And your So sorry. Spell that again. Yep. Yep. Yeah. I got that one, the surname. Okay. That's okay. So I got that one. Right? That's alright. And the email address? Yep. Yep. R j underscore. Yep. Yep. Zaman. Yep. Oh, Hotmail. I'm gonna have one of those for a while. Your missed contact number is that one I've gone the 0474. Yeah? 0474841947947. Your date of birth as a form of security when when if anybody pulls up, we're now worth talking to you. But I wish I was born in 1999. Do you know your driver's license number or anything like that? Yeah. Just the yeah. Because they're gonna ask. So let's say you ring up and you say, look. There's something I need to do with this and then they always ask you these questions to make sure we're talking to the right person. So it's for security reasons. Yeah. Mhmm. Yep. Yep. 74. Alright. And just to confirm the address, it's Unit 66 66. Right? Unit 66 Houlihan Street. Bloody Hustle. Houlihan Street. Unit 664. Hurley Hand Street. Do you know what the postcode is there? 2611. And ICT. I'll have to be it'll be Denmark Denmark Prospect a c yeah. Okay. Denmark Prospect. And how's everything up there in Canberra? Since that time of the year. Alright. So just fix that one up. Copy. We have two operations. We have one in Melbourne and one in Sydney. Our main office is in Melbourne. We do have a a office in Sydney, but mainly for the engineers and back end stuff. And our main data centers are in in Melbourne. Yeah. Just 2826. RJ R2826. Alright. So you're gonna receive also a login portal where you can just log in and check how much Internet you use and stuff like that. And if you wanna upgrade your payment methods or whatever tool there. Alright? It'll be just the online portal. Yeah. Yep. Alright. So gonna add you on. Yeah. We'll we'll we'll you'll get all that texted. You'll receive a text with everything. Not a problem. Alright. So you're you're you're done. Your services will be ready by the time you get home. Yep. Yep. Oh, yeah. Yeah. That's not a problem. Yeah. Definitely a 100 percent. Just let me yep. Hang on a sec. Yeah. Yeah. Repairs. Alright. So and what's what's your wife's name? Yeah. Rebecca. For India. Yeah? So at atay. Rebecca Tay. Alright. Cool. Did you wanna put her mobile number in there as well or just yours? Yep. When you're ready. Yep. I know it starts with 04. So 426. Yep. Eight double zero nine 4. Alright. That's done. Your your services, just about hang on. I'll tell you in a second. Alright. You you no. No. You we'll we'll do that after. You have to do that now. It's alright. We'll show you how you can you can actually set it up automatically yourself in the portal. Alright? So, yeah, we'll be sending you out a text. Now with the router that you have, do you know what model router you've got? A beacon? Is it a Nokia beacon like a white rack square one? I don't know what that one is. But anyway, yeah, I know with Nokia, they're pretty good. Alright. When you get have look. You'll receive a text. You'll get all the you'll get all the instructions on how to set it up. If you have any issue, you've got your tech support from nine till six and tech support number after hours. Alright? Then 9 6, you got one number, which is a direct 03 number, I think it is. And then after hours is a different station, which is a mobile number. So you're covered you're covered 247. Yeah. Yeah. You you you'll you'll have it you'll receive a text. You'll have all the information there. That text will you it'll be out in your in your in your mobile number in about five five minutes. No. You're you're most welcome. You enjoy the rest of the day, the rest of the week. And if you have any issues, you got all our details, and I hope that you enjoy our services. Alright. Have a nice day. Nice talking to you. Bye, Rufai. Bye bye. Bye. 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morning. Yeah. Yeah. Pixel four. Yeah.\n\nHello. Good morning. Super Networks. Yeah? Yeah.\n\nThat's not a problem. Actually, we got some good specials at the moment with Super Networks. You get your first month free. For the first six months, you get 15% discount. You can go on noncontract or twelve or twenty four month contract.\n\nWith the twelve months, you get a AX 1,800 router. And for and for the twenty four months, you get a Wi Fi seven. Okay. You got the router? Alright.\n\nSo do you do you have a computer in front of you or a phone or something like that? Oh, you okay. Now I'm just saying so we can just access super networks. Alright. Hang on a sec.\n\nSo do you know what sort of plan you're after or what sort of how many people will be using the Internet? So you probably need the 100? Okay. Yep. The 50, it's on well, it's normally $79.95 on special.\n\nIt's sixty seven forty five for the first three months. You get your first month for free. Now did you yeah. Correct. Yeah.\n\nBut your first month's for free and the rest yeah. And that but you'll you'll have to go minimum on a six month contract for that. Okay. Alright. Cool.\n\nAnd you said you got your own router. Right? You said you got your alright. We provide NBN. We provide all sorts of private networks.\n\nBut if you're in a Super Networks building, you won't get NBN there. It's just Super Networks. Yeah. Super Networks is is fiber directly to the premises. Five minutes.\n\nExcuse me. You're talking to me, mate. Yeah. Yeah. Five minutes.\n\nYou said you got your own router. We sent you out all the credentials. Takes you about five minutes to get connected, and that's it. You're done. Yep.\n\nWell, that's that is the 100. The 140 is the 500 boost. So it's normally eighty $9.95 on special for $76.95. Yeah. It's no.\n\nYou you you need to listen to me, man. The super the super family boost is normally $89.95. Less 15%, it drops down to $76.95. Yeah. Yeah.\n\nAlright. Alright. Look. If it's a problem, you could always up upgrade it. That's not a problem.\n\nMhmm. What do you mean your super hasn't been paid? You're talking about a what do you call it? It's a one off what do you call it? NDC charge.\n\nIt's new new development charge. So if this is a brand new building and it's the first time you're moving in there, if you're buying the building, you've gotta pay for the the box. It's the it's like an NBN box, but it's it's a super networks box. It becomes property of the buyers, whoever owns the building. So if you own the building, you pay for it.\n\nIf yeah. Alright. So what happens, we activate your service. NBN will send not NBN. Super Networks will get in contact with you.\n\nYou pass the information to Super Networks, and they'll take care of the rest. You don't have to do anything else. Yeah. Yeah. You can use your Internet today.\n\nNot a problem. Yep. Yeah. I can I can access that right now? Super Networks.\n\nIf you if they say it's a super building, you won't have NBN there. I can guarantee you that. It'll just be super network. So what from what you're telling me, it sounds like it's a super network's building here. Anyway, let me just check your address.\n\nI just got away for a verification code, which is part of compliances for security. That takes about thirty seconds to get in. What is your address? I I think that sounds sounds like a completely new building altogether, that one. Excuse me.\n\nSo it sounds like a completely new building. I haven't heard of that one yet. Okay. Let me do that. Just click the code.\n\nPaste. Okay. And Hoolihan, was it what what number Hoolihan was it? Number 4. Holy Hand.\n\nYeah. It is. It's Number 4 Holy Hand Street, Denman Prospect ACT. Yeah? And what was the unit number?\n\n66. Yep. That's available. Yep. There's nobody in there.\n\nSo that's available. Yeah. So we can definitely do that for you. All I need is just your your full name. No.\n\nSuper Networks. 100% Super Networks. It's not in the end. No. There's no it's not a competitor of NBN.\n\nWhat it is so m b NBN is owned by the Australian government, but sometimes the Australian government won't go to certain areas. So you get private embedded networks. So you got OptiCom, Super Networks, Linum Networks, Gigafine Networks, all these other networks. They say to the government, listen. We wanna install our network here with our our fiber, our our equipment, and blah blah blah.\n\nThe government will say yes or no. Says yes. They go there. They they completely table it up with their equipment, and that's it. And then you got different different providers for the or different ISPs for yeah.\n\nYeah. Yeah. Up to you. If you wanna do it now, I just need your name, email address. Now you don't have to pay anything upfront.\n\nI'll just add you on, and then they'll just send you the invoice. Yeah. Yeah. Without a router, you won't get Internet. We're nine till six, Monday to Friday, nine till four Saturdays, and then there's an after hours number.\n\nYeah. Yeah. Yep. Rifat, it's it's r I f a t, and Joy, j I y. Okay.\n\nAnd your So sorry. Spell that again. Yep. Yep. Yeah.\n\nI got that one, the surname. Okay. That's okay. So I got that one. Right?\n\nThat's alright. And the email address? Yep. Yep. R j underscore.\n\nYep. Yep. Zaman. Yep. Oh, Hotmail.\n\nI'm gonna have one of those for a while. Your missed contact number is that one I've gone the 0474. Yeah? 0474841947947. Your date of birth as a form of security when when if anybody pulls up, we're now worth talking to you.\n\nBut I wish I was born in 1999. Do you know your driver's license number or anything like that? Yeah. Just the yeah. Because they're gonna ask.\n\nSo let's say you ring up and you say, look. There's something I need to do with this and then they always ask you these questions to make sure we're talking to the right person. So it's for security reasons. Yeah. Mhmm.\n\nYep. Yep. 74. Alright. And just to confirm the address, it's Unit 66 66.\n\nRight? Unit 66 Houlihan Street. Bloody Hustle. Houlihan Street. Unit 664.\n\nHurley Hand Street. Do you know what the postcode is there? 2611. And ICT. I'll have to be it'll be Denmark Denmark Prospect a c yeah.\n\nOkay. Denmark Prospect. And how's everything up there in Canberra? Since that time of the year. Alright.\n\nSo just fix that one up. Copy. We have two operations. We have one in Melbourne and one in Sydney. Our main office is in Melbourne.\n\nWe do have a a office in Sydney, but mainly for the engineers and back end stuff. And our main data centers are in in Melbourne. Yeah. Just 2826. RJ R2826.\n\nAlright. So you're gonna receive also a login portal where you can just log in and check how much Internet you use and stuff like that. And if you wanna upgrade your payment methods or whatever tool there. Alright? It'll be just the online portal.\n\nYeah. Yep. Alright. So gonna add you on. Yeah.\n\nWe'll we'll we'll you'll get all that texted. You'll receive a text with everything. Not a problem. Alright. So you're you're you're done.\n\nYour services will be ready by the time you get home. Yep. Yep. Oh, yeah. Yeah.\n\nThat's not a problem. Yeah. Definitely a 100 percent. Just let me yep. Hang on a sec.\n\nYeah. Yeah. Repairs. Alright. So and what's what's your wife's name?\n\nYeah. Rebecca. For India. Yeah? So at atay.\n\nRebecca Tay. Alright. Cool. Did you wanna put her mobile number in there as well or just yours? Yep.\n\nWhen you're ready. Yep. I know it starts with 04. So 426. Yep.\n\nEight double zero nine 4. Alright. That's done. Your your services, just about hang on. I'll tell you in a second.\n\nAlright. You you no. No. You we'll we'll do that after. You have to do that now.\n\nIt's alright. We'll show you how you can you can actually set it up automatically yourself in the portal. Alright? So, yeah, we'll be sending you out a text. Now with the router that you have, do you know what model router you've got?\n\nA beacon? Is it a Nokia beacon like a white rack square one? I don't know what that one is. But anyway, yeah, I know with Nokia, they're pretty good. Alright.\n\nWhen you get have look. You'll receive a text. You'll get all the you'll get all the instructions on how to set it up. If you have any issue, you've got your tech support from nine till six and tech support number after hours. Alright?\n\nThen 9 6, you got one number, which is a direct 03 number, I think it is. And then after hours is a different station, which is a mobile number. So you're covered you're covered 247. Yeah. Yeah.\n\nYou you you'll you'll have it you'll receive a text. You'll have all the information there. That text will you it'll be out in your in your in your mobile number in about five five minutes. No. You're you're most welcome.\n\nYou enjoy the rest of the day, the rest of the week. And if you have any issues, you got all our details, and I hope that you enjoy our services. Alright. Have a nice day. Nice talking to you.\n\nBye, Rufai. Bye bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.23798859119415283},{"text":"Yeah.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.10945983231067656},{"text":"Yeah.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.0813407152891159},{"text":"Pixel four.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.05906989425420761},{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.04901004955172539}],"sentiment":"neutral","sentiment_score":0.11913250972117696,"num_words":7,"start":0.08,"end":4.4},{"sentences":[{"text":"Hello.","start":4.4,"end":4.72,"sentiment":"neutral","sentiment_score":0.08664322644472122},{"text":"Good morning.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.28240370750427246},{"text":"Super Networks.","start":15.535,"end":16.335,"sentiment":"neutral","sentiment_score":0.012607810087502003},{"text":"Yeah?","start":16.335,"end":16.835,"sentiment":"neutral","sentiment_score":0.022744426503777504},{"text":"Yeah.","start":18.095,"end":18.575,"sentiment":"neutral","sentiment_score":0.0841294527053833}],"sentiment":"neutral","sentiment_score":0.11193430583391871,"num_words":7,"start":4.4,"end":18.575},{"sentences":[{"text":"That's not a problem.","start":18.575,"end":19.715,"sentiment":"neutral","sentiment_score":0.23629909753799438},{"text":"Actually, we got some good specials at the moment with Super Networks.","start":20.255001,"end":23.315,"sentiment":"positive","sentiment_score":0.4054463555415471},{"text":"You get your first month free.","start":24.814999,"end":26.255001,"sentiment":"neutral","sentiment_score":0.27635541309913},{"text":"For the first six months, you get 15% discount.","start":26.255001,"end":28.835,"sentiment":"neutral","sentiment_score":0.2564057343535953},{"text":"You can go on noncontract or twelve or twenty four month contract.","start":29.61,"end":33.07,"sentiment":"neutral","sentiment_score":0.09474653129776318}],"sentiment":"neutral","sentiment_score":0.2537975609302521,"num_words":43,"start":18.575,"end":33.07},{"sentences":[{"text":"With the twelve months, you get a AX 1,800 router.","start":33.45,"end":38.83,"sentiment":"neutral","sentiment_score":0.1722034692764282},{"text":"And for and for the twenty four months, you get a Wi Fi seven.","start":39.05,"end":43.705,"sentiment":"neutral","sentiment_score":0.13396110332437924},{"text":"Okay.","start":46.405,"end":46.645,"sentiment":"neutral","sentiment_score":0.0730561912059784},{"text":"You got the router?","start":46.645,"end":47.705,"sentiment":"neutral","sentiment_score":0.0481972424313426},{"text":"Alright.","start":49.045002,"end":49.525,"sentiment":"neutral","sentiment_score":0.05696314573287964}],"sentiment":"neutral","sentiment_score":0.13067661486566068,"num_words":30,"start":33.45,"end":49.525},{"sentences":[{"text":"So do you do you have a computer in front of you or a phone or something like that?","start":49.525,"end":55.065002,"sentiment":"neutral","sentiment_score":0.013733285185145704},{"text":"Oh, you okay.","start":59.239998,"end":62.6,"sentiment":"neutral","sentiment_score":-0.03835238764683405},{"text":"Now I'm just saying so we can just access super networks.","start":62.6,"end":67.0,"sentiment":"neutral","sentiment_score":0.03230624281885949},{"text":"Alright.","start":67.0,"end":67.32,"sentiment":"neutral","sentiment_score":0.028450142592191696},{"text":"Hang on a sec.","start":67.32,"end":68.38,"sentiment":"neutral","sentiment_score":0.005417681997641921}],"sentiment":"neutral","sentiment_score":0.01450959992546,"num_words":38,"start":49.525,"end":68.38},{"sentences":[{"text":"So do you know what sort of plan you're after or what sort of how many people will be using the Internet?","start":70.265,"end":76.845,"sentiment":"neutral","sentiment_score":0.005145566537976265},{"text":"So you probably need the 100?","start":79.065,"end":81.0,"sentiment":"neutral","sentiment_score":-0.013717261298249165},{"text":"Okay.","start":85.4,"end":85.8,"sentiment":"neutral","sentiment_score":0.06730018556118011},{"text":"Yep.","start":85.8,"end":86.12,"sentiment":"neutral","sentiment_score":0.08290524780750275},{"text":"The 50, it's on well, it's normally $79.95 on special.","start":86.12,"end":90.52,"sentiment":"neutral","sentiment_score":0.08897522613406181}],"sentiment":"neutral","sentiment_score":0.026771414768882097,"num_words":40,"start":70.265,"end":90.52},{"sentences":[{"text":"It's sixty seven forty five for the first three months.","start":90.52,"end":93.1,"sentiment":"neutral","sentiment_score":0.07707406431436539},{"text":"You get your first month for free.","start":93.16,"end":95.1,"sentiment":"neutral","sentiment_score":0.05649854562112263},{"text":"Now did you yeah.","start":95.88,"end":102.045,"sentiment":"neutral","sentiment_score":-0.0005552191287279129},{"text":"Correct.","start":102.045,"end":102.445,"sentiment":"neutral","sentiment_score":0.03130354359745979},{"text":"Yeah.","start":102.445,"end":102.765,"sentiment":"neutral","sentiment_score":0.0173637792468071}],"sentiment":"neutral","sentiment_score":0.05272508299221163,"num_words":23,"start":90.52,"end":102.765},{"sentences":[{"text":"But your first month's for free and the rest yeah.","start":102.765,"end":105.905,"sentiment":"neutral","sentiment_score":0.03035692386329174},{"text":"And that but you'll you'll have to go minimum on a six month contract for that.","start":106.205,"end":111.744995,"sentiment":"neutral","sentiment_score":0.013642569771036506},{"text":"Okay.","start":115.16,"end":115.48,"sentiment":"neutral","sentiment_score":0.09566502273082732},{"text":"Alright.","start":115.48,"end":115.8,"sentiment":"neutral","sentiment_score":0.14244121313095093},{"text":"Cool.","start":115.8,"end":116.28,"sentiment":"neutral","sentiment_score":0.15586324036121368}],"sentiment":"neutral","sentiment_score":0.031579994179051496,"num_words":29,"start":102.765,"end":116.28},{"sentences":[{"text":"And you said you got your own router.","start":116.28,"end":117.880005,"sentiment":"neutral","sentiment_score":0.02959013218060136},{"text":"Right?","start":117.880005,"end":118.380005,"sentiment":"neutral","sentiment_score":0.011462575756013392},{"text":"You said you got your alright.","start":119.64,"end":123.42,"sentiment":"neutral","sentiment_score":0.008752169708410898},{"text":"We provide NBN.","start":134.845,"end":136.125,"sentiment":"neutral","sentiment_score":0.004211040524144967},{"text":"We provide all sorts of private networks.","start":136.125,"end":138.3,"sentiment":"neutral","sentiment_score":0.011229085070746285}],"sentiment":"neutral","sentiment_score":0.015677334740757942,"num_words":25,"start":116.28,"end":138.3},{"sentences":[{"text":"But if you're in a Super Networks building, you won't get NBN there.","start":138.54001,"end":141.66,"sentiment":"neutral","sentiment_score":-0.01416699061743342},{"text":"It's just Super Networks.","start":141.66,"end":142.88,"sentiment":"neutral","sentiment_score":0.011785017093643546},{"text":"Yeah.","start":147.90001,"end":148.3,"sentiment":"neutral","sentiment_score":0.032177284359931946},{"text":"Super Networks is is fiber directly to the premises.","start":148.3,"end":151.6,"sentiment":"neutral","sentiment_score":0.036056502618723445},{"text":"Five minutes.","start":156.22499,"end":156.885,"sentiment":"neutral","sentiment_score":0.014599809888750315}],"sentiment":"neutral","sentiment_score":0.008581193725995976,"num_words":29,"start":138.54001,"end":156.885},{"sentences":[{"text":"Excuse me.","start":159.50499,"end":160.14499,"sentiment":"neutral","sentiment_score":-0.03738030046224594},{"text":"You're talking to me, mate.","start":160.14499,"end":161.44499,"sentiment":"neutral","sentiment_score":-0.034677997976541516},{"text":"Yeah.","start":161.665,"end":161.825,"sentiment":"neutral","sentiment_score":0.015150045976042747},{"text":"Yeah.","start":161.825,"end":162.06499,"sentiment":"neutral","sentiment_score":0.020880887284874916},{"text":"Five minutes.","start":162.06499,"end":162.78499,"sentiment":"neutral","sentiment_score":0.026278489269316196}],"sentiment":"neutral","sentiment_score":-0.014505698091604492,"num_words":11,"start":159.50499,"end":162.78499},{"sentences":[{"text":"You said you got your own router.","start":162.78499,"end":164.22499,"sentiment":"neutral","sentiment_score":0.0369358134589025},{"text":"We sent you out all the credentials.","start":164.22499,"end":165.765,"sentiment":"neutral","sentiment_score":0.058900185993739536},{"text":"Takes you about five minutes to get connected, and that's it.","start":166.21,"end":168.53,"sentiment":"neutral","sentiment_score":0.05984152023765174},{"text":"You're done.","start":168.53,"end":169.19,"sentiment":"neutral","sentiment_score":0.1371970921754837},{"text":"Yep.","start":176.93001,"end":177.43001,"sentiment":"neutral","sentiment_score":0.07328733801841736}],"sentiment":"neutral","sentiment_score":0.05988536575543029,"num_words":28,"start":162.78499,"end":177.43001},{"sentences":[{"text":"Well, that's that is the 100.","start":181.815,"end":186.775,"sentiment":"neutral","sentiment_score":0.023445528000593185},{"text":"The 140 is the 500 boost.","start":186.775,"end":189.035,"sentiment":"neutral","sentiment_score":0.04363299906253815},{"text":"So it's normally eighty $9.95 on special for $76.95.","start":191.015,"end":195.11499,"sentiment":"neutral","sentiment_score":0.03883556152383486},{"text":"Yeah.","start":196.53001,"end":197.03001,"sentiment":"neutral","sentiment_score":0.02821939066052437},{"text":"It's 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$76.95.","start":211.555,"end":215.015,"sentiment":"neutral","sentiment_score":0.028001135481255397},{"text":"Yeah.","start":216.675,"end":217.175,"sentiment":"neutral","sentiment_score":0.11628451943397522},{"text":"Yeah.","start":217.715,"end":218.215,"sentiment":"neutral","sentiment_score":0.11202739179134368}],"sentiment":"neutral","sentiment_score":0.00690396985522023,"num_words":27,"start":202.29001,"end":218.215},{"sentences":[{"text":"Alright.","start":223.68001,"end":224.18001,"sentiment":"neutral","sentiment_score":0.20717911422252655},{"text":"Alright.","start":224.56,"end":225.06,"sentiment":"neutral","sentiment_score":0.2278510332107544},{"text":"Look.","start":228.0,"end":228.24,"sentiment":"neutral","sentiment_score":0.056871797889471054},{"text":"If it's a problem, you could always up upgrade it.","start":228.24,"end":230.64,"sentiment":"neutral","sentiment_score":-0.10700212260708213},{"text":"That's not a 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charge.","start":274.405,"end":275.625,"sentiment":"neutral","sentiment_score":-0.022559529170393944}],"sentiment":"neutral","sentiment_score":-0.060789341712370513,"num_words":30,"start":236.56,"end":275.625},{"sentences":[{"text":"It's new new development charge.","start":277.285,"end":279.445,"sentiment":"neutral","sentiment_score":-0.01180173885077238},{"text":"So if this is a brand new building and it's the first time you're moving in there, if you're buying the building, you've gotta pay for the the box.","start":279.445,"end":288.94,"sentiment":"neutral","sentiment_score":-0.02671098733192374},{"text":"It's the it's like an NBN box, but it's it's a super networks box.","start":288.94,"end":293.26,"sentiment":"neutral","sentiment_score":-0.014739313162863255},{"text":"It becomes property of the buyers, whoever owns the building.","start":293.26,"end":297.165,"sentiment":"neutral","sentiment_score":-0.013811666890978814},{"text":"So if you own the building, you pay for it.","start":297.385,"end":300.905,"sentiment":"neutral","sentiment_score":-0.032791181560605766}],"sentiment":"neutral","sentiment_score":-0.022147149936405614,"num_words":68,"start":277.285,"end":300.905},{"sentences":[{"text":"If yeah.","start":300.905,"end":304.825,"sentiment":"neutral","sentiment_score":-0.0218662372790277},{"text":"Alright.","start":304.825,"end":305.225,"sentiment":"neutral","sentiment_score":0.04380133748054504},{"text":"So what happens, we activate your service.","start":305.225,"end":307.87,"sentiment":"neutral","sentiment_score":0.052282244499240606},{"text":"NBN will send not NBN.","start":308.00998,"end":310.18997,"sentiment":"neutral","sentiment_score":0.039502816274762154},{"text":"Super Networks will get in contact with you.","start":310.40997,"end":312.56998,"sentiment":"neutral","sentiment_score":0.05941436905413866}],"sentiment":"neutral","sentiment_score":0.045168417748873646,"num_words":23,"start":300.905,"end":312.56998},{"sentences":[{"text":"You pass the information to Super Networks, and they'll take care of the rest.","start":312.56998,"end":316.65,"sentiment":"neutral","sentiment_score":0.11449840718082019},{"text":"You don't have to do anything else.","start":316.65,"end":318.27,"sentiment":"neutral","sentiment_score":0.07692592112081391},{"text":"Yeah.","start":321.565,"end":321.805,"sentiment":"neutral","sentiment_score":0.1806248128414154},{"text":"Yeah.","start":321.805,"end":321.965,"sentiment":"neutral","sentiment_score":0.22605900466442108},{"text":"You can use your Internet today.","start":321.965,"end":323.165,"sentiment":"neutral","sentiment_score":0.29828427731990814}],"sentiment":"neutral","sentiment_score":0.14958098723456778,"num_words":29,"start":312.56998,"end":323.165},{"sentences":[{"text":"Not a problem.","start":323.165,"end":324.155,"sentiment":"neutral","sentiment_score":0.3186485866705577},{"text":"Yep.","start":342.05,"end":342.55,"sentiment":"neutral","sentiment_score":0.035030849277973175},{"text":"Yeah.","start":342.85,"end":342.97,"sentiment":"neutral","sentiment_score":0.021929722279310223},{"text":"I can I can access that right now?","start":342.97,"end":345.41,"sentiment":"neutral","sentiment_score":0.015289964037947357},{"text":"Super Networks.","start":345.41,"end":346.15,"sentiment":"neutral","sentiment_score":0.021791858598589897}],"sentiment":"neutral","sentiment_score":0.07858731740464767,"num_words":15,"start":323.165,"end":346.15},{"sentences":[{"text":"If you if they say it's a super building, you won't have NBN there.","start":347.95502,"end":350.835,"sentiment":"neutral","sentiment_score":-0.036348525168640275},{"text":"I can guarantee you that.","start":350.835,"end":352.135,"sentiment":"neutral","sentiment_score":0.031180822849273683},{"text":"It'll just be super network.","start":352.755,"end":354.035,"sentiment":"neutral","sentiment_score":0.016377894952893258},{"text":"So what from what you're telling me, it sounds like it's a super network's building here.","start":354.035,"end":357.795,"sentiment":"neutral","sentiment_score":-0.014623428112827241},{"text":"Anyway, let me just check your address.","start":357.795,"end":359.77002,"sentiment":"neutral","sentiment_score":0.04053067974746227}],"sentiment":"neutral","sentiment_score":-0.004709486274960193,"num_words":47,"start":347.95502,"end":359.77002},{"sentences":[{"text":"I just got away for a verification code, which is part of compliances for security.","start":359.77002,"end":365.15002,"sentiment":"neutral","sentiment_score":0.02590080872178078},{"text":"That takes about thirty seconds to get in.","start":365.21002,"end":368.03003,"sentiment":"neutral","sentiment_score":0.03686679061502218},{"text":"What is your address?","start":369.69,"end":370.75,"sentiment":"neutral","sentiment_score":0.008889462566003203},{"text":"I I think that sounds sounds like a completely new building altogether, that one.","start":382.085,"end":387.77002,"sentiment":"neutral","sentiment_score":-0.297562946166311},{"text":"Excuse me.","start":390.71002,"end":391.35,"sentiment":"neutral","sentiment_score":-0.2849363535642624}],"sentiment":"neutral","sentiment_score":-0.09341278249874364,"num_words":43,"start":359.77002,"end":391.35},{"sentences":[{"text":"So it sounds like a completely new building.","start":391.35,"end":393.27002,"sentiment":"neutral","sentiment_score":-0.32663384824991226},{"text":"I haven't heard of that one yet.","start":393.27002,"end":394.89,"sentiment":"neutral","sentiment_score":-0.31113541551998686},{"text":"Okay.","start":396.63,"end":397.03003,"sentiment":"neutral","sentiment_score":-0.006055684760212898},{"text":"Let me do 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available.","start":435.975,"end":436.77502,"sentiment":"neutral","sentiment_score":0.0205020805199941},{"text":"Yeah.","start":436.77502,"end":436.935,"sentiment":"neutral","sentiment_score":0.10579223930835724},{"text":"So we can definitely do that for you.","start":436.935,"end":438.935,"sentiment":"neutral","sentiment_score":0.18122258875519037},{"text":"All I need is just your your full name.","start":438.935,"end":441.195,"sentiment":"neutral","sentiment_score":0.10642789718177584},{"text":"No.","start":445.66,"end":445.98,"sentiment":"neutral","sentiment_score":-0.08143198490142822}],"sentiment":"neutral","sentiment_score":0.11334083093838258,"num_words":22,"start":435.975,"end":445.98},{"sentences":[{"text":"Super Networks.","start":445.98,"end":446.80002,"sentiment":"neutral","sentiment_score":-0.02760665025562048},{"text":"100% Super Networks.","start":448.54,"end":449.82,"sentiment":"neutral","sentiment_score":0.023524925112724304},{"text":"It's not in the 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networks.","start":479.34,"end":485.6,"sentiment":"neutral","sentiment_score":0.08083475008606911},{"text":"They say to the government, listen.","start":485.94498,"end":487.465,"sentiment":"neutral","sentiment_score":0.01703277789056301},{"text":"We wanna install our network here with our our fiber, our our equipment, and blah blah blah.","start":487.465,"end":496.505,"sentiment":"neutral","sentiment_score":0.042659242034834975}],"sentiment":"neutral","sentiment_score":0.010052985652829662,"num_words":66,"start":466.705,"end":496.505},{"sentences":[{"text":"The government will say yes or no.","start":496.505,"end":498.205,"sentiment":"neutral","sentiment_score":-0.04557841271162033},{"text":"Says yes.","start":498.26498,"end":498.82498,"sentiment":"neutral","sentiment_score":0.002927137538790703},{"text":"They go there.","start":498.82498,"end":499.38498,"sentiment":"neutral","sentiment_score":-0.03488790802657604},{"text":"They they completely table it up with their equipment, and that's it.","start":499.38498,"end":504.26,"sentiment":"neutral","sentiment_score":-0.07567081538339455},{"text":"And then you got different different providers for the or different ISPs for yeah.","start":504.26,"end":512.58,"sentiment":"neutral","sentiment_score":-0.029588330670126846}],"sentiment":"neutral","sentiment_score":-0.045793282946473675,"num_words":38,"start":496.505,"end":512.58},{"sentences":[{"text":"Yeah.","start":512.58,"end":513.08,"sentiment":"neutral","sentiment_score":0.014009017497301102},{"text":"Yeah.","start":513.54,"end":513.855,"sentiment":"neutral","sentiment_score":0.013123545795679092},{"text":"Up to you.","start":520.735,"end":521.295,"sentiment":"neutral","sentiment_score":0.06793065120776494},{"text":"If you wanna do it now, I just need your name, email address.","start":521.295,"end":525.235,"sentiment":"neutral","sentiment_score":0.11773816782694596},{"text":"Now you don't have to pay anything 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Tay.","start":905.85004,"end":906.99,"sentiment":"neutral","sentiment_score":0.07442023232579231},{"text":"Alright.","start":908.98505,"end":909.30505,"sentiment":"neutral","sentiment_score":0.20893865823745728},{"text":"Cool.","start":909.30505,"end":909.80505,"sentiment":"neutral","sentiment_score":0.2121548056602478},{"text":"Did you wanna put her mobile number in there as well or just yours?","start":909.86505,"end":913.16504,"sentiment":"neutral","sentiment_score":0.0736895501613617},{"text":"Yep.","start":920.10504,"end":920.60504,"sentiment":"neutral","sentiment_score":0.0947265326976776}],"sentiment":"neutral","sentiment_score":0.0892796928161069,"num_words":19,"start":905.85004,"end":920.60504},{"sentences":[{"text":"When you're ready.","start":920.745,"end":921.72504,"sentiment":"neutral","sentiment_score":0.09268095592657725},{"text":"Yep.","start":923.95,"end":924.45,"sentiment":"neutral","sentiment_score":0.07968132942914963},{"text":"I know it starts with 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alright.","start":959.24,"end":959.88,"sentiment":"neutral","sentiment_score":0.06422961689531803},{"text":"We'll show you how you can you can actually set it up automatically yourself in the portal.","start":959.88,"end":963.98004,"sentiment":"neutral","sentiment_score":0.14530702066772125},{"text":"Alright?","start":966.165,"end":966.565,"sentiment":"neutral","sentiment_score":0.2856527268886566},{"text":"So, yeah, we'll be sending you out a text.","start":966.565,"end":968.985,"sentiment":"neutral","sentiment_score":0.1543322503566742},{"text":"Now with the router that you have, do you know what model router you've got?","start":969.685,"end":973.785,"sentiment":"neutral","sentiment_score":0.03663660710056623}],"sentiment":"neutral","sentiment_score":0.10961069708520715,"num_words":44,"start":959.24,"end":973.785},{"sentences":[{"text":"A beacon?","start":977.285,"end":978.02496,"sentiment":"neutral","sentiment_score":0.02150037419050932},{"text":"Is it a Nokia beacon like a white rack square one?","start":979.67,"end":982.97,"sentiment":"neutral","sentiment_score":0.010259791573678905},{"text":"I don't know what that one is.","start":986.63,"end":987.67,"sentiment":"neutral","sentiment_score":-0.028626047606979097},{"text":"But anyway, yeah, I know with Nokia, they're pretty good.","start":987.67,"end":989.99,"sentiment":"neutral","sentiment_score":0.16921862214803696},{"text":"Alright.","start":989.99,"end":990.31,"sentiment":"neutral","sentiment_score":0.10688438266515732}],"sentiment":"neutral","sentiment_score":0.056598281502843864,"num_words":31,"start":977.285,"end":990.31},{"sentences":[{"text":"When you get have look.","start":990.31,"end":991.35,"sentiment":"neutral","sentiment_score":0.0768379107117653},{"text":"You'll receive a text.","start":991.35,"end":992.64996,"sentiment":"neutral","sentiment_score":0.10027414932847023},{"text":"You'll get all the you'll get all the instructions on how to set it up.","start":993.295,"end":999.695,"sentiment":"neutral","sentiment_score":0.1763835201660792},{"text":"If you have any issue, you've got your tech support from nine till six and tech support number after hours.","start":999.695,"end":1005.055,"sentiment":"neutral","sentiment_score":0.05306469984352589},{"text":"Alright?","start":1005.055,"end":1005.555,"sentiment":"neutral","sentiment_score":0.047263070940971375}],"sentiment":"neutral","sentiment_score":0.10087991158167521,"num_words":45,"start":990.31,"end":1005.555},{"sentences":[{"text":"Then 9 6, you got one number, which is a direct 03 number, I think it is.","start":1007.49,"end":1012.95,"sentiment":"neutral","sentiment_score":0.017934306908179733},{"text":"And then after hours is a different station, which is a mobile number.","start":1013.09,"end":1016.71,"sentiment":"neutral","sentiment_score":0.0178167220348349},{"text":"So you're covered you're covered 247.","start":1018.385,"end":1020.805,"sentiment":"neutral","sentiment_score":0.025356646937628586},{"text":"Yeah.","start":1022.545,"end":1023.045,"sentiment":"neutral","sentiment_score":0.011490088887512684},{"text":"Yeah.","start":1025.345,"end":1025.845,"sentiment":"neutral","sentiment_score":0.014148298650979996}],"sentiment":"neutral","sentiment_score":0.018796812448846668,"num_words":38,"start":1007.49,"end":1025.845},{"sentences":[{"text":"You you you'll you'll have it you'll receive a text.","start":1025.985,"end":1028.465,"sentiment":"neutral","sentiment_score":0.03706820830702782},{"text":"You'll have all the information there.","start":1028.465,"end":1030.245,"sentiment":"neutral","sentiment_score":0.04274385143071413},{"text":"That text will you it'll be out in your in your in your mobile number in about five five minutes.","start":1031.49,"end":1037.03,"sentiment":"neutral","sentiment_score":0.14541590437293053},{"text":"No.","start":1039.25,"end":1039.49,"sentiment":"neutral","sentiment_score":-0.10357837378978728},{"text":"You're you're most welcome.","start":1039.49,"end":1040.95,"sentiment":"neutral","sentiment_score":0.3046993017196655}],"sentiment":"neutral","sentiment_score":0.11343127102931826,"num_words":41,"start":1025.985,"end":1040.95},{"sentences":[{"text":"You enjoy the rest of the day, the rest of the week.","start":1042.13,"end":1043.97,"sentiment":"neutral","sentiment_score":0.3191744548579057},{"text":"And if you have any issues, you got all our details, and I hope that you enjoy our services.","start":1043.97,"end":1050.3151,"sentiment":"neutral","sentiment_score":0.17519766053086833},{"text":"Alright.","start":1052.295,"end":1052.775,"sentiment":"neutral","sentiment_score":0.24054020643234253},{"text":"Have a nice day.","start":1052.775,"end":1053.5751,"sentiment":"positive","sentiment_score":0.38513846695423126},{"text":"Nice talking to you.","start":1053.5751,"end":1054.795,"sentiment":"neutral","sentiment_score":0.2904355935752392}],"sentiment":"neutral","sentiment_score":0.25254213642328976,"num_words":40,"start":1042.13,"end":1054.795},{"sentences":[{"text":"Bye, Rufai.","start":1055.255,"end":1055.915,"sentiment":"neutral","sentiment_score":0.12581919878721237},{"text":"Bye bye.","start":1055.9751,"end":1056.375,"sentiment":"neutral","sentiment_score":0.11549831181764603},{"text":"Bye.","start":1056.375,"end":1056.875,"sentiment":"neutral","sentiment_score":0.07112777233123779},{"text":"Bye.","start":1057.9751,"end":1058.4751,"sentiment":"neutral","sentiment_score":-0.08931770920753479}],"sentiment":"neutral","sentiment_score":0.07740751405556996,"num_words":6,"start":1055.255,"end":1058.4751}]}}]},{"alternatives":[{"transcript":"Hello? Good morning. I was just wondering. I want to connect Internet in my billing. I think the NBN is not there. The super is there only. Yeah. That's right. Yeah. Yeah. So I got the so I got the router. Yeah. No. Nothing is in front of me right at the moment. I'm in the car. My mobile is there. Three to five people. No. No. I think I think 50 is fine for us. Yeah. It's it says it says six months. Yeah. Yeah. Six month. Right? Yes. Yeah. Yeah. Yeah. Yeah. I can go six month contact. That's fine. Yeah. Sorry? Yeah. I got the router. I got the router. But I was wondering my I because the NBN where where the the the other provider, I tried to use it, because you are a competitor of NBN. Right? Yeah. Yeah. That that that's the thing. So our super network we're in the super network. So how I how I can sort it out? How long how long it takes to connect my Internet? Five minutes. Are you sure? Yeah. Yeah. Yeah. That's wonderful. So so if I take a super family, it's it says 500. Right? And how much is the how much will be the 100? Yeah. Yeah. Yeah. Yeah. So yeah. That 1 is okay. So there is no no, like, discount on it. Only the on the 70 6 is the last month? No. No. No. I understand. But 70 6 is the last yeah. That's true. That's true. Yeah. I I think I will go with the 50. 50 is fine for me, I think. Yeah. 50 won't be 50 won't be a problem for me. Yeah. Yeah. Yeah. Yeah. Yeah. That's right. So so if I want to buy this one, but when I talked to someone I called someone before, but I could not continue because I was I was into something. So somebody told me that our super has not been paid because I'm not the landlord. Like, super super super fam network has not been paid. She she was saying that there is a initial setup cost, 300 dollars. Yeah. No. I'm Yeah. Yeah. I I Yeah. I already talked to him. I already talked to him, and he's going to pay for it. Yes. Yes. Yes. Yeah. Oh, that's wonderful. But I can use the Internet. Right? Yes. Yeah. That's that's wonderful. Sounds good. And so so can you can you connect me if I select this one, do I have to select it and do it? And oh. Can you can you first, can you see my my address does got the super or NBN? You can access. Right? You can have a look? Yeah. Yeah. Yeah. Yeah. Yeah. I understand. I understand. Yes. 66 By 4 Houlihan, H, 00, L I H A N, Street. Sorry? Mhmm. Yeah. 8 yeah. 4, Polycom. Yeah. That's right. That's right. And yeah. 66. Yeah. Yeah. That's a super. That's a yeah. That's a that's a n b a n b n or the super? Yeah. Super Network. Yeah. Hundred percent. Yeah. I understand. I understand now. Today, I'm getting very educated. And so yeah. So I didn't know that there is a competitor of NBN. So it's a different line. Yeah. Yeah. Yeah. Okay. Yeah. I I understand. I understand. So do you want me to do you want me to install install now? Or do you want me to get it later? Because I I I'm pick yeah. Be be yeah. No. But because my computer I'm not in front of the computer or the router. So you guys need a router as well to connect it. Right? Yeah. So so so so when I go back home, till what time, Australian time, you guys are open? I can call. Yeah. Yes. But can you can so you can connect me now. When I go back home, I can call you and just fix fix it up. Okay? Yeah. So my name is Rifa Joy. First name is Rifa, and last name is j o y, Joy. Yeah. That's right. Yeah. R I. It's r for rainbow, I for international. Yeah. RForRainbowIForInternational, FForFranceA for alpha, t for tango. Yeah. Surname, j o y. Yeah. It's it's r from re Rifa and j from joy, underscore zaman, z a m a n, at hotmail dot com. That's right. Yeah. Yeah. Yeah. That's right. Yeah. Yeah. Yeah. May 1989. So, yeah, I got the driving license. Do you want the driving license number as well? Yeah. No. No. Not a problem. It's 53 58 174. Yeah. Yes. Yeah. Four Holy Hunt Street. Yeah. 2611. SAT2611. SAT. S a t. Yeah. That's right. Yeah. Yeah. Good. Good. It's cold. Are you are you guys operating from Sydney or somewhere else? Yeah. Yeah. Yeah. Yeah. Yeah. Oh, Melbourne. Oh, wonderful. Through the apps? Okay. Online portal. Yeah. That's fine. Yeah. K. That's okay. So what will be the password and everything? Log in details. Okay. Okay. That's fine. Just fine. Oh, sorry, brother. Can I can I can I ask you something? I need a favor. So because we, like, there is lot of works wherever I go. They want my wife and my name, both of our name in the bill. So yeah. Yeah. Yeah. Can you can you put my wife's name as well there? You know, when you do the invoice or billing? Yeah. Her name is Rebecca, r e v e k a, And last name is Opek a a a, a for America, u for umbrella, t for tango, h for hurricane, and a for alpha, I for in indigo. Yeah. India. Yeah. Yeah. Yeah. Yeah. Yeah. That's right. Her mobile number is yeah. I can put her mobile number as well. Yeah. Just give me a sec. You're you're very smart. It's 26 800948. Yep. Yeah. Do I have to give my payment details or something now? Oh, okay. Thank you. Okay. Okay. Wonderful. So yeah. Yeah. I got the Nokia. It's the model number. Sorry? No. Not the square one. The round one. Yeah. Yeah. Okay. 926. Yeah. Yeah. Yeah. Mobile number. Yeah. So yeah. 247. Do you mind if I if I get the mobile number? If I miss okay. Okay. Wonderful. Wonderful. Yeah. Yeah. Yeah. Thank you very much. Really appreciate. Yeah. Yeah. Thank you very much. Thank you. You too. Bye. Bye. Bye. 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Good morning. I was just wondering. I want to connect Internet in my billing. I think the NBN is not there.\n\nThe super is there only. Yeah. That's right. Yeah. Yeah.\n\nSo I got the so I got the router. Yeah. No. Nothing is in front of me right at the moment. I'm in the car.\n\nMy mobile is there. Three to five people. No. No. I think I think 50 is fine for us.\n\nYeah. It's it says it says six months. Yeah. Yeah. Six month.\n\nRight? Yes. Yeah. Yeah. Yeah.\n\nYeah. I can go six month contact. That's fine. Yeah. Sorry?\n\nYeah. I got the router. I got the router. But I was wondering my I because the NBN where where the the the other provider, I tried to use it, because you are a competitor of NBN. Right?\n\nYeah. Yeah. That that that's the thing. So our super network we're in the super network. So how I how I can sort it out?\n\nHow long how long it takes to connect my Internet? Five minutes. Are you sure? Yeah. Yeah.\n\nYeah. That's wonderful. So so if I take a super family, it's it says 500. Right? And how much is the how much will be the 100?\n\nYeah. Yeah. Yeah. Yeah. So yeah.\n\nThat 1 is okay. So there is no no, like, discount on it. Only the on the 70 6 is the last month? No. No.\n\nNo. I understand. But 70 6 is the last yeah. That's true. That's true.\n\nYeah. I I think I will go with the 50. 50 is fine for me, I think. Yeah. 50 won't be 50 won't be a problem for me.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nThat's right. So so if I want to buy this one, but when I talked to someone I called someone before, but I could not continue because I was I was into something. So somebody told me that our super has not been paid because I'm not the landlord. Like, super super super fam network has not been paid. She she was saying that there is a initial setup cost, 300 dollars.\n\nYeah. No. I'm Yeah. Yeah. I I Yeah.\n\nI already talked to him. I already talked to him, and he's going to pay for it. Yes. Yes. Yes.\n\nYeah. Oh, that's wonderful. But I can use the Internet. Right? Yes.\n\nYeah. That's that's wonderful. Sounds good. And so so can you can you connect me if I select this one, do I have to select it and do it? And oh.\n\nCan you can you first, can you see my my address does got the super or NBN? You can access. Right? You can have a look? Yeah.\n\nYeah. Yeah. Yeah. Yeah. I understand.\n\nI understand. Yes. 66 By 4 Houlihan, H, 00, L I H A N, Street. Sorry? Mhmm.\n\nYeah. 8 yeah. 4, Polycom. Yeah. That's right.\n\nThat's right. And yeah. 66. Yeah. Yeah.\n\nThat's a super. That's a yeah. That's a that's a n b a n b n or the super? Yeah. Super Network.\n\nYeah. Hundred percent. Yeah. I understand. I understand now.\n\nToday, I'm getting very educated. And so yeah. So I didn't know that there is a competitor of NBN. So it's a different line. Yeah.\n\nYeah. Yeah. Okay. Yeah. I I understand.\n\nI understand. So do you want me to do you want me to install install now? Or do you want me to get it later? Because I I I'm pick yeah. Be be yeah.\n\nNo. But because my computer I'm not in front of the computer or the router. So you guys need a router as well to connect it. Right? Yeah.\n\nSo so so so when I go back home, till what time, Australian time, you guys are open? I can call. Yeah. Yes. But can you can so you can connect me now.\n\nWhen I go back home, I can call you and just fix fix it up. Okay? Yeah. So my name is Rifa Joy. First name is Rifa, and last name is j o y, Joy.\n\nYeah. That's right. Yeah. R I. It's r for rainbow, I for international.\n\nYeah. RForRainbowIForInternational, FForFranceA for alpha, t for tango. Yeah. Surname, j o y. Yeah.\n\nIt's it's r from re Rifa and j from joy, underscore zaman, z a m a n, at hotmail dot com. That's right. Yeah. Yeah. Yeah.\n\nThat's right. Yeah. Yeah. Yeah. May 1989.\n\nSo, yeah, I got the driving license. Do you want the driving license number as well? Yeah. No. No.\n\nNot a problem. It's 53 58 174. Yeah. Yes. Yeah.\n\nFour Holy Hunt Street. Yeah. 2611. SAT2611. SAT.\n\nS a t. Yeah. That's right. Yeah. Yeah.\n\nGood. Good. It's cold. Are you are you guys operating from Sydney or somewhere else? Yeah.\n\nYeah. Yeah. Yeah. Yeah. Oh, Melbourne.\n\nOh, wonderful. Through the apps? Okay. Online portal. Yeah.\n\nThat's fine. Yeah. K. That's okay. So what will be the password and everything?\n\nLog in details. Okay. Okay. That's fine. Just fine.\n\nOh, sorry, brother. Can I can I can I ask you something? I need a favor. So because we, like, there is lot of works wherever I go. They want my wife and my name, both of our name in the bill.\n\nSo yeah. Yeah. Yeah. Can you can you put my wife's name as well there? You know, when you do the invoice or billing?\n\nYeah. Her name is Rebecca, r e v e k a, And last name is Opek a a a, a for America, u for umbrella, t for tango, h for hurricane, and a for alpha, I for in indigo. Yeah. India. Yeah.\n\nYeah. Yeah. Yeah. Yeah. That's right.\n\nHer mobile number is yeah. I can put her mobile number as well. Yeah. Just give me a sec. You're you're very smart.\n\nIt's 26 800948. Yep. Yeah. Do I have to give my payment details or something now? Oh, okay.\n\nThank you. Okay. Okay. Wonderful. So yeah.\n\nYeah. I got the Nokia. It's the model number. Sorry? No.\n\nNot the square one. The round one. Yeah. Yeah. Okay.\n\n926. Yeah. Yeah. Yeah. Mobile number.\n\nYeah. So yeah. 247. Do you mind if I if I get the mobile number? If I miss okay.\n\nOkay. Wonderful. Wonderful. Yeah. Yeah.\n\nYeah. Thank you very much. Really appreciate. Yeah. Yeah.\n\nThank you very much. Thank you. You too. Bye. Bye.\n\nBye. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.03181419521570206},{"text":"Good morning.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.2956409901380539},{"text":"I was just wondering.","start":7.2799997,"end":8.4,"sentiment":"neutral","sentiment_score":0.049568720161914825},{"text":"I want to connect Internet in my billing.","start":8.4,"end":11.139999,"sentiment":"neutral","sentiment_score":0.0010320654837414622},{"text":"I think the NBN is not there.","start":11.679999,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.08652684252176966}],"sentiment":"neutral","sentiment_score":0.010179076470773329,"num_words":22,"start":2.72,"end":13.5199995},{"sentences":[{"text":"The super is there 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you very much.","start":1038.075,"end":1038.955,"sentiment":"neutral","sentiment_score":0.2045481950044632},{"text":"Really appreciate.","start":1038.955,"end":1039.775,"sentiment":"neutral","sentiment_score":-0.0582185834646225},{"text":"Yeah.","start":1047.595,"end":1048.095,"sentiment":"neutral","sentiment_score":0.1063021570444107},{"text":"Yeah.","start":1050.71,"end":1051.03,"sentiment":"neutral","sentiment_score":0.1861893534660339}],"sentiment":"neutral","sentiment_score":0.1225648886627621,"num_words":9,"start":1037.915,"end":1051.03},{"sentences":[{"text":"Thank you very much.","start":1051.03,"end":1052.09,"sentiment":"neutral","sentiment_score":0.30260708183050156},{"text":"Thank you.","start":1052.5499,"end":1053.2899,"sentiment":"neutral","sentiment_score":0.321397989988327},{"text":"You too.","start":1053.99,"end":1054.73,"sentiment":"neutral","sentiment_score":0.2801811099052429},{"text":"Bye.","start":1054.95,"end":1055.45,"sentiment":"neutral","sentiment_score":0.12879948318004608},{"text":"Bye.","start":1056.47,"end":1056.7899,"sentiment":"neutral","sentiment_score":0.15115463733673096}],"sentiment":"neutral","sentiment_score":0.2693540647625923,"num_words":10,"start":1051.03,"end":1056.7899},{"sentences":[{"text":"Bye.","start":1056.7899,"end":1057.11,"sentiment":"neutral","sentiment_score":0.16957953572273254},{"text":"Take care.","start":1057.11,"end":1057.85,"sentiment":"neutral","sentiment_score":0.2800695151090622}],"sentiment":"neutral","sentiment_score":0.24323952198028564,"num_words":3,"start":1056.7899,"end":1057.85}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Yeah. Yeah. Pixel four.\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Hello. Good morning.\n\nChannel 1: Good morning. I was just wondering. I want to connect Internet in my billing. I think the NBN is not there. The super is there only.\n\nChannel 0: Super Networks. Yeah?\n\nChannel 1: Yeah. That's\n\nChannel 0: Yeah.\n\nChannel 1: right.\n\nChannel 0: That's not a problem. Actually,\n\nChannel 1: Yeah.\n\nChannel 0: we got some good specials at the moment with Super Networks. You get your first month free. For the first six months, you get 15% discount. You can go\n\nChannel 1: Yeah.\n\nChannel 0: on noncontract or twelve or twenty four month contract. With the twelve months, you get a AX 1,800 router. And for and for the twenty\n\nChannel 1: So\n\nChannel 0: four months, you\n\nChannel 1: I\n\nChannel 0: get\n\nChannel 1: got\n\nChannel 0: a Wi\n\nChannel 1: the\n\nChannel 0: Fi seven.\n\nChannel 1: so I got the router. Yeah.\n\nChannel 0: Okay. You got the router? Alright. So do you do you have a computer in front of you or a phone or something like that?\n\nChannel 1: No. Nothing is in front of me right at the moment. I'm in the car.\n\nChannel 0: Oh, you\n\nChannel 1: My mobile is there.\n\nChannel 0: okay. Now I'm just saying so we can just access super networks. Alright. Hang on a sec. So do you know what sort of plan you're after or what sort of how many people will be using the Internet?\n\nChannel 1: Three to five people.\n\nChannel 0: So you probably need the 100?\n\nChannel 1: No. No. I think I think 50 is fine for us.\n\nChannel 0: Okay. Yep. The 50, it's on well, it's normally $79.95 on special. It's sixty seven forty five for the first three months. You get your\n\nChannel 1: Yeah.\n\nChannel 0: first month for free.\n\nChannel 1: It's\n\nChannel 0: Now did you\n\nChannel 1: it says it says six months. Yeah. Yeah. Six month. Right?\n\nChannel 0: yeah. Correct. Yeah. But your first month's\n\nChannel 1: Yes.\n\nChannel 0: for free and the rest yeah. And that but you'll you'll have to go minimum on a six month contract for that.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. I can go six month contact.\n\nThat's fine.\n\nChannel 0: Okay. Alright. Cool.\n\nChannel 1: Yeah.\n\nChannel 0: And you said you got your own router. Right?\n\nChannel 1: Sorry?\n\nChannel 0: You said\n\nChannel 1: Yeah.\n\nChannel 0: you got\n\nChannel 1: I got\n\nChannel 0: your\n\nChannel 1: the router. I got the router. But\n\nChannel 0: alright.\n\nChannel 1: I was wondering my I because the NBN where where the the the other provider, I tried to use it, because you are a competitor of NBN. Right?\n\nChannel 0: We provide NBN. We provide all sorts of private networks. But if you're in\n\nChannel 1: Yeah.\n\nChannel 0: a Super Networks building, you won't get NBN there. It's just Super\n\nChannel 1: Yeah.\n\nChannel 0: Networks.\n\nChannel 1: That that that's the thing. So our super network we're in the super network.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Super\n\nChannel 1: how I\n\nChannel 0: Networks\n\nChannel 1: how\n\nChannel 0: is is fiber\n\nChannel 1: I can\n\nChannel 0: directly\n\nChannel 1: sort it\n\nChannel 0: to\n\nChannel 1: out?\n\nChannel 0: the premises.\n\nChannel 1: How long how long it takes to connect my Internet?\n\nChannel 0: Five minutes.\n\nChannel 1: Five minutes. Are you sure?\n\nChannel 0: Excuse me. You're talking to me, mate. Yeah. Yeah. Five\n\nChannel 1: Yeah.\n\nChannel 0: minutes. You said you got your own router. We sent you out all the credentials. Takes you about\n\nChannel 1: Yeah.\n\nChannel 0: five minutes to get connected, and that's it. You're done.\n\nChannel 1: Yeah. That's wonderful. So so if I take a super family,\n\nChannel 0: Yep.\n\nChannel 1: it's it says 500. Right? And\n\nChannel 0: Well,\n\nChannel 1: how much\n\nChannel 0: that's\n\nChannel 1: is the how much will be the 100?\n\nChannel 0: that is the 100. The 140 is the 500 boost.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. So\n\nChannel 0: So it's normally\n\nChannel 1: yeah. That 1\n\nChannel 0: eighty\n\nChannel 1: is\n\nChannel 0: $9.95 on special for $76.95.\n\nChannel 1: okay. So\n\nChannel 0: Yeah.\n\nChannel 1: there is no no, like, discount on it. Only the on\n\nChannel 0: It's\n\nChannel 1: the 70 6 is\n\nChannel 0: no.\n\nChannel 1: the last\n\nChannel 0: You\n\nChannel 1: month?\n\nChannel 0: you you need to listen to me, man.\n\nChannel 1: No. No. No. I understand. But 70\n\nChannel 0: The\n\nChannel 1: 6\n\nChannel 0: super\n\nChannel 1: is the last\n\nChannel 0: the super family boost is normally $89.95. Less\n\nChannel 1: yeah.\n\nChannel 0: 15%, it drops down to $76.95.\n\nChannel 1: That's true.\n\nChannel 0: Yeah.\n\nChannel 1: That's true.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I I think I will go with the 50. 50 is fine for me, I think. Yeah.\n\nChannel 0: Alright. Alright.\n\nChannel 1: 50 won't be 50 won't be a problem for me.\n\nChannel 0: Look. If\n\nChannel 1: Yeah.\n\nChannel 0: it's a problem, you could always up upgrade it. That's not\n\nChannel 1: Yeah.\n\nChannel 0: a problem.\n\nChannel 1: Yeah. Yeah. Yeah. That's right. So so if I want to buy this one,\n\nChannel 0: Mhmm.\n\nChannel 1: but when I talked to someone I called someone before, but I could not continue because I was I was into something. So somebody told me that our super has not been paid because I'm not the landlord.\n\nChannel 0: What do you mean your super hasn't been paid?\n\nChannel 1: Like, super super super fam network has not been paid. She she was saying that there is a initial setup cost, 300 dollars.\n\nChannel 0: You're talking about a what do you call it? It's a one off what do you call it? NDC charge. It's new new development charge. So if this is a brand new building and it's the first time you're moving in there,\n\nChannel 1: Yeah.\n\nChannel 0: if you're\n\nChannel 1: No.\n\nChannel 0: buying\n\nChannel 1: I'm\n\nChannel 0: the building, you've gotta\n\nChannel 1: Yeah.\n\nChannel 0: pay for the the box. It's the it's like\n\nChannel 1: Yeah.\n\nChannel 0: an NBN box, but it's it's a super networks box. It becomes property of the buyers, whoever owns the building. So\n\nChannel 1: I\n\nChannel 0: if you\n\nChannel 1: I\n\nChannel 0: own the building,\n\nChannel 1: Yeah. I\n\nChannel 0: you\n\nChannel 1: already\n\nChannel 0: pay for\n\nChannel 1: talked\n\nChannel 0: it.\n\nChannel 1: to\n\nChannel 0: If\n\nChannel 1: him. I already talked to him, and he's going to pay for it.\n\nChannel 0: yeah. Alright. So what happens, we activate\n\nChannel 1: Yes.\n\nChannel 0: your service. NBN\n\nChannel 1: Yes.\n\nChannel 0: will send not NBN. Super Networks will get in contact\n\nChannel 1: Yes.\n\nChannel 0: with you. You pass the information to Super Networks, and they'll\n\nChannel 1: Yeah.\n\nChannel 0: take care of the rest. You don't have to do anything else.\n\nChannel 1: Oh, that's wonderful. But I can use the Internet. Right?\n\nChannel 0: Yeah. Yeah. You can use your Internet today.\n\nChannel 1: Yes.\n\nChannel 0: Not a problem.\n\nChannel 1: Yeah. That's that's wonderful. Sounds good. And so so can you can you connect me if I select this one, do I have to select it and do it? And oh.\n\nCan you can you first, can you see my my address does got the super or NBN? You can access.\n\nChannel 0: Yep.\n\nChannel 1: Right? You can have\n\nChannel 0: Yeah.\n\nChannel 1: a\n\nChannel 0: I can\n\nChannel 1: look?\n\nChannel 0: I can access\n\nChannel 1: Yeah.\n\nChannel 0: that right now? Super Networks. If you if they say it's a super building, you won't have NBN there. I can guarantee you that.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: It'll just\n\nChannel 1: Yeah.\n\nChannel 0: be\n\nChannel 1: I\n\nChannel 0: super\n\nChannel 1: understand.\n\nChannel 0: network. So what from\n\nChannel 1: I\n\nChannel 0: what\n\nChannel 1: understand.\n\nChannel 0: you're telling me, it sounds like it's a super network's building\n\nChannel 1: Yes.\n\nChannel 0: here. Anyway, let me just check your address. I just got away for a verification code, which is part of compliances for security. That takes about thirty seconds to get in. What is your address?\n\nChannel 1: 66 By 4 Houlihan, H, 00, L I H A N, Street.\n\nChannel 0: I I think that sounds sounds like a completely new building altogether, that one.\n\nChannel 1: Sorry?\n\nChannel 0: Excuse me. So it sounds like a completely new building. I haven't heard of that one yet.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Let me do that. Just click the code. Paste. Okay.\n\nAnd Hoolihan, was it what what number Hoolihan was it? Number\n\nChannel 1: Yeah.\n\nChannel 0: 4.\n\nChannel 1: 8 yeah. 4, Polycom.\n\nChannel 0: Holy Hand. Yeah. It is. It's Number 4 Holy Hand Street, Denman Prospect ACT. Yeah?\n\nChannel 1: Yeah. That's right. That's right.\n\nChannel 0: And\n\nChannel 1: And\n\nChannel 0: what was the unit number?\n\nChannel 1: yeah. 66.\n\nChannel 0: 66. Yep. That's available. Yep. There's nobody\n\nChannel 1: Yeah.\n\nChannel 0: in there.\n\nChannel 1: Yeah.\n\nChannel 0: So that's\n\nChannel 1: That's a\n\nChannel 0: available.\n\nChannel 1: super.\n\nChannel 0: Yeah. So we can definitely\n\nChannel 1: That's a\n\nChannel 0: do that for you. All I need is just your your full name.\n\nChannel 1: yeah. That's a that's a n b a n b n or the super?\n\nChannel 0: No. Super Networks.\n\nChannel 1: Yeah. Super Network. Yeah.\n\nChannel 0: 100%\n\nChannel 1: Hundred percent.\n\nChannel 0: Super Networks. It's not\n\nChannel 1: Yeah.\n\nChannel 0: in the end. No.\n\nChannel 1: I understand. I understand now. Today, I'm getting very educated. And so yeah. So I didn't know that there is a competitor of NBN.\n\nChannel 0: There's no it's not a competitor of NBN. What it is\n\nChannel 1: So it's a different\n\nChannel 0: so m\n\nChannel 1: line.\n\nChannel 0: b NBN is owned by the Australian government,\n\nChannel 1: Yeah.\n\nChannel 0: but sometimes the Australian government won't go to certain areas.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So you get private embedded networks. So you got OptiCom, Super Networks, Linum Networks, Gigafine\n\nChannel 1: Okay.\n\nChannel 0: Networks, all these other networks. They say to the government, listen. We wanna install our network here with our our fiber, our our equipment, and blah blah blah. The government will say yes or no. Says yes.\n\nThey go there. They they completely table it up with their equipment, and that's it. And then you got\n\nChannel 1: Yeah.\n\nChannel 0: different different providers for the or different ISPs for\n\nChannel 1: I I understand. I\n\nChannel 0: yeah.\n\nChannel 1: understand.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: do you want me to do you want me to install install now? Or do you want me to get it later?\n\nChannel 0: Up to you.\n\nChannel 1: Because\n\nChannel 0: If you\n\nChannel 1: I\n\nChannel 0: wanna\n\nChannel 1: I\n\nChannel 0: do it now,\n\nChannel 1: I'm pick yeah.\n\nChannel 0: I just\n\nChannel 1: Be\n\nChannel 0: need your\n\nChannel 1: be\n\nChannel 0: name, email address. Now you\n\nChannel 1: yeah.\n\nChannel 0: don't have to pay anything upfront. I'll just add you on, and then they'll just send you the invoice.\n\nChannel 1: No. But because my computer I'm not in front of the computer or the router.\n\nChannel 0: Yeah.\n\nChannel 1: So you guys need a router as well to connect it. Right?\n\nChannel 0: Yeah. Without a router, you won't get Internet.\n\nChannel 1: Yeah. So so so so when I go back home, till what time, Australian time, you guys are open?\n\nChannel 0: We're\n\nChannel 1: I can\n\nChannel 0: nine\n\nChannel 1: call.\n\nChannel 0: till six, Monday to Friday, nine till four Saturdays, and then there's an after hours\n\nChannel 1: Yeah.\n\nChannel 0: number.\n\nChannel 1: Yes. But can you can so you can connect me now. When I\n\nChannel 0: Yeah.\n\nChannel 1: go back home, I can call you and\n\nChannel 0: Yeah.\n\nChannel 1: just fix fix it up. Okay?\n\nChannel 0: Yep.\n\nChannel 1: Yeah. So my name is Rifa Joy. First name is Rifa, and last name is j o y, Joy.\n\nChannel 0: Rifat, it's it's r I f a t,\n\nChannel 1: Yeah. That's right.\n\nChannel 0: and Joy, j I y.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: R\n\nChannel 0: And your\n\nChannel 1: I. It's r for rainbow, I for international.\n\nChannel 0: So sorry. Spell that again.\n\nChannel 1: Yeah. RForRainbowIForInternational,\n\nChannel 0: Yep.\n\nChannel 1: FForFranceA\n\nChannel 0: Yep.\n\nChannel 1: for alpha, t for tango.\n\nChannel 0: Yeah. I got that one, the surname.\n\nChannel 1: Yeah. Surname, j o y.\n\nChannel 0: Okay. That's okay. So I got that one. Right? That's alright.\n\nChannel 1: Yeah.\n\nChannel 0: And the email address?\n\nChannel 1: It's it's r\n\nChannel 0: Yep.\n\nChannel 1: from re Rifa and j from joy,\n\nChannel 0: Yep. R j\n\nChannel 1: underscore\n\nChannel 0: underscore. Yep.\n\nChannel 1: zaman, z\n\nChannel 0: Yep.\n\nChannel 1: a m a n,\n\nChannel 0: Zaman. Yep.\n\nChannel 1: at hotmail dot com.\n\nChannel 0: Oh, Hotmail. I'm gonna have one of those for a while.\n\nChannel 1: That's\n\nChannel 0: Your\n\nChannel 1: right.\n\nChannel 0: missed contact number is that one I've gone the 0474. Yeah?\n\nChannel 1: Yeah. Yeah. Yeah. That's right.\n\nChannel 0: 0474841947947. Your date of birth as a form of security when when if anybody pulls up, we're now\n\nChannel 1: Yeah.\n\nChannel 0: worth talking to you.\n\nChannel 1: Yeah. Yeah. May 1989.\n\nChannel 0: But I wish I was born in 1999. Do you know your driver's license number or anything like that?\n\nChannel 1: So, yeah, I got the driving license. Do you want the driving license number as well?\n\nChannel 0: Yeah. Just the yeah. Because they're gonna ask. So let's say you ring up and you say, look. There's something I need to do with this and then they always ask you these questions to make sure we're talking to the right person.\n\nSo\n\nChannel 1: Yeah.\n\nChannel 0: it's for security\n\nChannel 1: No. No.\n\nChannel 0: reasons. Yeah.\n\nChannel 1: Not a problem. It's\n\nChannel 0: Mhmm.\n\nChannel 1: 53\n\nChannel 0: Yep.\n\nChannel 1: 58\n\nChannel 0: Yep.\n\nChannel 1: 174.\n\nChannel 0: 74. Alright. And just to confirm the address, it's Unit 66\n\nChannel 1: Yeah.\n\nChannel 0: 66. Right?\n\nChannel 1: Yes.\n\nChannel 0: Unit 66 Houlihan Street.\n\nChannel 1: Yeah.\n\nChannel 0: Bloody\n\nChannel 1: Four\n\nChannel 0: Hustle.\n\nChannel 1: Holy Hunt\n\nChannel 0: Houlihan\n\nChannel 1: Street.\n\nChannel 0: Street. Unit 664. Hurley Hand Street. Do you know what the postcode is there?\n\nChannel 1: Yeah. 2611. SAT2611.\n\nChannel 0: 2611. And ICT.\n\nChannel 1: SAT. S\n\nChannel 0: I'll have to be it'll be\n\nChannel 1: a\n\nChannel 0: Denmark Denmark Prospect a c yeah. Okay.\n\nChannel 1: t. Yeah. That's right.\n\nChannel 0: Denmark Prospect. And how's everything up there in Canberra?\n\nChannel 1: Yeah. Yeah. Good. Good. It's cold.\n\nChannel 0: Since that time of the year. Alright. So just fix that one up. Copy.\n\nChannel 1: Are you are you guys operating from Sydney or somewhere else?\n\nChannel 0: We have two operations. We have one in Melbourne and one in Sydney. Our main office is in Melbourne. We\n\nChannel 1: Yeah.\n\nChannel 0: do have a a office in Sydney, but mainly for the engineers and back end\n\nChannel 1: Yeah.\n\nChannel 0: stuff.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: And our main data centers are in in Melbourne.\n\nChannel 1: Yeah. Oh, Melbourne. Oh, wonderful.\n\nChannel 0: Yeah. Just 2826. RJ R2826. Alright. So you're gonna receive also a login portal where you can just log in and check how much Internet you use and stuff like that.\n\nAnd if you wanna upgrade your payment methods or whatever tool there. Alright?\n\nChannel 1: Through the apps?\n\nChannel 0: It'll be just the online portal.\n\nChannel 1: Okay. Online portal. Yeah. That's\n\nChannel 0: Yeah.\n\nChannel 1: fine.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. K.\n\nChannel 0: Alright.\n\nChannel 1: That's\n\nChannel 0: So gonna add you on.\n\nChannel 1: okay. So what will be the password and everything? Log in details.\n\nChannel 0: Yeah. We'll we'll we'll you'll get all that texted. You'll receive a text with everything.\n\nChannel 1: Okay. Okay. That's fine.\n\nChannel 0: Not a problem.\n\nChannel 1: Just\n\nChannel 0: Alright. So you're you're\n\nChannel 1: fine.\n\nChannel 0: you're done. Your services will be ready by\n\nChannel 1: Oh,\n\nChannel 0: the time you get home.\n\nChannel 1: sorry, brother. Can I can I can I ask you something?\n\nChannel 0: Yep.\n\nChannel 1: I need a favor. So\n\nChannel 0: Yep.\n\nChannel 1: because we, like, there is lot of works wherever I go. They want my wife and my name, both of our name in the bill.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: yeah. Yeah. That's not a problem.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. Definitely a 100\n\nChannel 1: Yeah.\n\nChannel 0: percent.\n\nChannel 1: Yeah. Can\n\nChannel 0: Just\n\nChannel 1: you can\n\nChannel 0: let me\n\nChannel 1: you put my wife's name as well there?\n\nChannel 0: yep. Hang on a\n\nChannel 1: You\n\nChannel 0: sec.\n\nChannel 1: know, when you do the invoice or billing?\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Repairs. Alright. So and what's what's your wife's name?\n\nChannel 1: Her name is Rebecca, r e v e k a,\n\nChannel 0: Yeah. Rebecca.\n\nChannel 1: And last name is Opek a a a, a for America, u for umbrella, t for tango, h for hurricane, and a for alpha, I for in indigo. Yeah.\n\nChannel 0: For India. Yeah?\n\nChannel 1: India. Yeah.\n\nChannel 0: So at atay. Rebecca\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Tay.\n\nChannel 1: Yeah. Yeah. That's right.\n\nChannel 0: Alright. Cool. Did you wanna put her mobile number in there as well or just yours?\n\nChannel 1: Her mobile number is yeah. I can put her mobile number as well.\n\nChannel 0: Yep. When you're ready.\n\nChannel 1: Yeah. Just give me a sec.\n\nChannel 0: Yep. I know it starts with 04.\n\nChannel 1: You're you're very smart. It's 26\n\nChannel 0: So 426. Yep.\n\nChannel 1: 800948.\n\nChannel 0: Eight double zero nine 4. Alright.\n\nChannel 1: Yep.\n\nChannel 0: That's done. Your your services, just about hang on. I'll tell you in a second.\n\nChannel 1: Yeah. Do\n\nChannel 0: Alright.\n\nChannel 1: I have to\n\nChannel 0: You\n\nChannel 1: give\n\nChannel 0: you\n\nChannel 1: my payment details or something now?\n\nChannel 0: no. No. You we'll we'll do that after. You have to do that now. It's alright.\n\nChannel 1: Oh, okay.\n\nChannel 0: We'll\n\nChannel 1: Thank\n\nChannel 0: show\n\nChannel 1: you.\n\nChannel 0: you how you can you can actually set it up automatically yourself in the portal.\n\nChannel 1: Okay. Okay. Wonderful. So\n\nChannel 0: Alright? So, yeah,\n\nChannel 1: yeah.\n\nChannel 0: we'll be sending you out a text.\n\nChannel 1: Yeah.\n\nChannel 0: Now with the router that you have, do you know what model router you've got?\n\nChannel 1: I got the Nokia. It's the model\n\nChannel 0: A beacon?\n\nChannel 1: number. Sorry?\n\nChannel 0: Is it a Nokia beacon like a white rack square one?\n\nChannel 1: No. Not the square one. The round one.\n\nChannel 0: I don't know what that one is. But anyway, yeah, I know with Nokia, they're pretty good. Alright. When\n\nChannel 1: Yeah.\n\nChannel 0: you get have look. You'll receive a text.\n\nChannel 1: Yeah.\n\nChannel 0: You'll get all the you'll get all the instructions on how to set it up. If you have any issue, you've got your tech support from nine till six and tech support number after hours. Alright?\n\nChannel 1: Okay. 926.\n\nChannel 0: Then 9 6, you got one number,\n\nChannel 1: Yeah.\n\nChannel 0: which is a direct 03 number, I think it is.\n\nChannel 1: Yeah.\n\nChannel 0: And then after hours is a different station, which is a mobile number.\n\nChannel 1: Yeah. Mobile number. Yeah.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: you're covered you're covered 247.\n\nChannel 1: yeah. 247. Do\n\nChannel 0: Yeah.\n\nChannel 1: you mind if I if I get the mobile number?\n\nChannel 0: Yeah.\n\nChannel 1: If I miss\n\nChannel 0: You you you'll you'll have it you'll receive a text. You'll have all the information there.\n\nChannel 1: okay. Okay. Wonderful. Wonderful.\n\nChannel 0: That text will you it'll be out in your in your in your mobile number in about five\n\nChannel 1: Yeah.\n\nChannel 0: five minutes.\n\nChannel 1: Yeah. Yeah. Thank you very much. Really\n\nChannel 0: No.\n\nChannel 1: appreciate.\n\nChannel 0: You're you're most welcome. You enjoy the rest of the day, the rest of the week. And if you have any issues, you got all our details, and I hope\n\nChannel 1: Yeah.\n\nChannel 0: that you enjoy our services.\n\nChannel 1: Yeah. Thank you very much.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a nice day. Nice talking\n\nChannel 1: You\n\nChannel 0: to\n\nChannel 1: too.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Bye, Rufai. Bye bye. Bye.\n\nChannel 1: Bye. Bye. Take care.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.23798859119415283},{"text":"Yeah.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.10945983231067656},{"text":"Yeah.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.0813407152891159},{"text":"Pixel 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They are also given information about a 50-megawatt plan and a discount on a 12-month contract for a AX 1,800 router. The discount is for the last super family boost and is normally $89.95, and the customer is interested in upgrading to a 50-megawatt plan. The representative explains that the discount is for the last super family boost and is normally $89.95, and provides a verification code to access their account and pass it on to Super Networks. The customer is given a router installation and payment details, and the representative provides login details and payment details before ending the call."},"intents":{"segments":[{"text":"I want to connect Internet in my billing. I think the NBN is not there. The super is there only. Super Networks.","start_word":17,"end_word":38,"intents":[{"intent":"Connect internet in billing","confidence_score":0.25796738}]},{"text":"we got some good specials at the moment with Super Networks. You get your first month free. For the first six months, you get 15% discount. You can go Yeah.","start_word":50,"end_word":79,"intents":[{"intent":"Get discounts for first month","confidence_score":0.00033546038}]},{"text":"With the twelve months, you get a AX 1,800 router. And for and for the twenty So four months, you I get got a Wi the Fi seven. so I got the router. Yeah.","start_word":89,"end_word":122,"intents":[{"intent":"Get wifi router","confidence_score":0.11237712}]},{"text":"With the twelve months, you get a AX 1,800 router. And for and for the twenty So four months, you I get got a Wi the Fi seven. so I got the router. Yeah. Okay.","start_word":89,"end_word":123,"intents":[{"intent":"Connect router","confidence_score":0.0024004541}]},{"text":"So do you know what sort of plan you're after or what sort of how many people will be using the Internet? Three to five people.","start_word":186,"end_word":211,"intents":[{"intent":"Determine plan","confidence_score":0.00819091},{"intent":"Inquire about plan","confidence_score":0.02012269}]},{"text":"So you probably need the 100? No.","start_word":212,"end_word":218,"intents":[{"intent":"Get router for five people","confidence_score":0.000017294296}]},{"text":"I was wondering my I because the NBN where where the the the other provider, I tried to use it, because you are a competitor of NBN. Right?","start_word":346,"end_word":373,"intents":[{"intent":"Provide nbn","confidence_score":0.19197509}]},{"text":"How long how long it takes to connect my Internet? Five minutes. Five minutes.","start_word":436,"end_word":449,"intents":[{"intent":"Connect internet","confidence_score":0.006993302},{"intent":"Determine connection time","confidence_score":0.030094534}]},{"text":"And Well, how much that's is the how much will be the 100? that is the 100.","start_word":510,"end_word":526,"intents":[{"intent":"Determine cost","confidence_score":0.20473883}]},{"text":"That 1 eighty is $9.95 on special for $76.95. okay.","start_word":542,"end_word":551,"intents":[{"intent":"Provide pricing","confidence_score":0.0026807468}]},{"text":"I I think I will go with the 50. 50 is fine for me, I think. Yeah. Alright. Alright. 50 won't be 50 won't be a problem for me. Look.","start_word":618,"end_word":647,"intents":[{"intent":"Decide on 50","confidence_score":0.034330778}]},{"text":"So somebody told me that our super has not been paid because I'm not the landlord. What do you mean your super hasn't been paid? Like, super super super fam network has not been paid. She she was saying that there is a initial setup cost, 300 You're dollars. talking about a what do you call it? It's a one off what do you call it? NDC charge.","start_word":701,"end_word":768,"intents":[{"intent":"Express confusion","confidence_score":0.004837349}]},{"text":"She she was saying that there is a initial setup cost, 300 You're dollars.","start_word":736,"end_word":749,"intents":[{"intent":"Ask about setup cost","confidence_score":0.08727471},{"intent":"Inquire about cost","confidence_score":0.0032290807}]},{"text":"So if this is a brand new building and it's the first time you're moving in there, Yeah.","start_word":774,"end_word":791,"intents":[{"intent":"Discuss new building ownership","confidence_score":0.00038905875}]},{"text":"So what happens, we activate Yes. your service. NBN Yes.","start_word":865,"end_word":874,"intents":[{"intent":"Inquire about service activation","confidence_score":0.031103168}]},{"text":"But I can use the Internet. Right? Yeah. Yeah.","start_word":913,"end_word":921,"intents":[{"intent":"Discuss internet use","confidence_score":0.0005229189}]},{"text":"You can access.","start_word":980,"end_word":982,"intents":[{"intent":"Request nbn access","confidence_score":0.000044533357}]},{"text":"Anyway, let me just check your address. I just got away for a verification code, which is part of compliances for security. That takes about thirty seconds to get in. What is your address?","start_word":1051,"end_word":1084,"intents":[{"intent":"Check address","confidence_score":0.097422265}]},{"text":"What is your address?","start_word":1081,"end_word":1084,"intents":[{"intent":"Provide address","confidence_score":0.00018849359}]},{"text":"And And what was the unit number? yeah.","start_word":1178,"end_word":1185,"intents":[{"intent":"Provide unit number","confidence_score":0.39349255}]},{"text":"So we can definitely That's a do that for you. All I need is just your your full name. yeah.","start_word":1205,"end_word":1224,"intents":[{"intent":"Provide full name","confidence_score":0.46364933}]},{"text":"That's a that's a n b a n b n or the super? No.","start_word":1225,"end_word":1238,"intents":[{"intent":"Confirm nbn","confidence_score":0.006439745}]},{"text":"missed contact number is that one I've gone the 0474. Yeah?","start_word":1721,"end_word":1731,"intents":[{"intent":"Update contact information","confidence_score":0.00079204986}]},{"text":"And just to confirm the address, it's Unit 66 Yeah.","start_word":1863,"end_word":1872,"intents":[{"intent":"Confirm address","confidence_score":0.81313896}]},{"text":"And just to confirm the address, it's Unit 66 Yeah. 66.","start_word":1863,"end_word":1873,"intents":[{"intent":"Provide location","confidence_score":0.07353824},{"intent":"Provide location","confidence_score":0.040111974}]},{"text":"Do you know what the postcode is there? Yeah.","start_word":1894,"end_word":1902,"intents":[{"intent":"Update information","confidence_score":0.024226554}]},{"text":"So you're gonna receive also a login portal where you can just log in and check how much Internet you use and stuff like that. And if you wanna upgrade your payment methods or whatever tool there. Alright?","start_word":2028,"end_word":2065,"intents":[{"intent":"Provide login portal","confidence_score":0.44013387}]},{"text":"So you're gonna receive also a login portal where you can just log in and check how much Internet you use and stuff like that. And if you wanna upgrade your payment methods or whatever tool there. Alright? Through the apps? It'll be just the online portal. Okay.","start_word":2028,"end_word":2075,"intents":[{"intent":"Add to portal","confidence_score":0.20892304}]},{"text":"So what will be the password and everything? Log in details.","start_word":2093,"end_word":2103,"intents":[{"intent":"Confirm password","confidence_score":0.26499468}]},{"text":"So what will be the password and everything? Log in details. Yeah.","start_word":2093,"end_word":2104,"intents":[{"intent":"Provide information","confidence_score":0.0963951}]},{"text":"We'll we'll we'll you'll get all that texted. You'll receive a text with everything. Okay. Okay.","start_word":2105,"end_word":2120,"intents":[{"intent":"Receive text","confidence_score":0.0051537505}]},{"text":"Your services will be ready by Oh, the time you get home. sorry, brother. Can I can I can I ask you something? Yep.","start_word":2134,"end_word":2157,"intents":[{"intent":"Inquire about services","confidence_score":0.003270298}]},{"text":"I need a favor. So Yep.","start_word":2158,"end_word":2163,"intents":[{"intent":"Ask favor","confidence_score":0.09347098}]},{"text":"Can Just you can let me you put my wife's name as well there? yep.","start_word":2205,"end_word":2219,"intents":[{"intent":"Place wife's name","confidence_score":0.27241105}]},{"text":"I can put her mobile number as well. Yep.","start_word":2323,"end_word":2331,"intents":[{"intent":"Provide mobile number","confidence_score":0.37050167}]},{"text":"I have to You give you my payment details or something now? no.","start_word":2383,"end_word":2395,"intents":[{"intent":"Provide payment details","confidence_score":0.117188126}]},{"text":"you how you can you can actually set it up automatically yourself in the portal. Okay. Okay.","start_word":2418,"end_word":2434,"intents":[{"intent":"Set up automatically","confidence_score":0.63785243}]},{"text":"we'll be sending you out a text. Yeah.","start_word":2440,"end_word":2447,"intents":[{"intent":"Receive text message","confidence_score":0.0013648436}]},{"text":"You'll get all the you'll get all the instructions on how to set it up. If you have any issue, you've got your tech support from nine till six and tech support number after hours. Alright? Okay.","start_word":2522,"end_word":2558,"intents":[{"intent":"Get instructions on setting up","confidence_score":0.00790584}]},{"text":"you mind if I if I get the mobile number? Yeah.","start_word":2607,"end_word":2617,"intents":[{"intent":"Get mobile number","confidence_score":0.1255486}]},{"text":"that you enjoy our services. Yeah.","start_word":2702,"end_word":2707,"intents":[{"intent":"Enjoy services","confidence_score":0.49717107}]}]},"sentiments":{"segments":[{"text":"Good morning. Yeah. Yeah. Pixel four. Hello? Yeah. Hello. Good morning. Good morning. I was just wondering. I want to connect Internet in my billing. I think the NBN is not there. The super is there only. Super Networks. Yeah? Yeah. That's Yeah. right. That's not a problem. Actually, Yeah.","start_word":0,"end_word":49,"sentiment":"neutral","sentiment_score":0.07850482314825058},{"text":"we got some good specials at the moment with Super Networks.","start_word":50,"end_word":60,"sentiment":"positive","sentiment_score":0.4222465455532074},{"text":"You get your first month free. For the first six months, you get 15% discount. You can go Yeah. on noncontract or twelve or twenty four month contract. With the twelve months, you get a AX 1,800 router. And for and for the twenty So four months, you I get got a Wi the Fi seven. so I got the router. Yeah. Okay. You got the router? Alright. So do you do you have a computer in front of you or a phone or something like that? No. Nothing is in front of me right at the moment. I'm in the car. Oh, you My mobile is there. okay. Now I'm just saying so we can just access super networks. Alright. Hang on a sec. So do you know what sort of plan you're after or what sort of how many people will be using the Internet? Three to five people. So you probably need the 100? No. No. I think I think 50 is fine for us. Okay. Yep. The 50, it's on well, it's normally $79.95 on special. It's sixty seven forty five for the first three months. You get your Yeah. first month for free. It's Now did you it says it says six months. Yeah. Yeah. Six month. Right? yeah. Correct. Yeah. But your first month's Yes. for free and the rest yeah. And that but you'll you'll have to go minimum on a six month contract for that. Yeah. Yeah. Yeah. Yeah. I can go six month contact. That's fine. Okay. Alright. Cool. Yeah. And you said you got your own router. Right? Sorry? You said Yeah. you got I got your the router. I got the router. But alright. I was wondering my I because the NBN where where the the the other provider, I tried to use it, because you are a competitor of NBN. Right? We provide NBN. We provide all sorts of private networks. But if you're in Yeah. a Super Networks building, you won't get NBN there. It's just Super Networks. Yeah. That that that's the thing. So our super network we're in the super network. Yeah. So Super how I Networks how is is fiber I directly can sort it to the out? premises. How long how long it takes to connect my Internet? Five minutes. Five minutes. Are you sure? Excuse me. You're talking to me, mate. Yeah. Yeah. Five Yeah. minutes. You said you got your own router. We sent you out all the credentials. Takes you about Yeah. five minutes to get connected, and that's it. You're done.","start_word":61,"end_word":492,"sentiment":"neutral","sentiment_score":0.03355988998104025},{"text":"Yeah. That's wonderful.","start_word":493,"end_word":495,"sentiment":"positive","sentiment_score":0.6232762336730957},{"text":"So so if I take a super family, Yep. it's it says 500. Right? And Well, how much that's is the how much will be the 100? that is the 100. The 140 is the 500 boost. Yeah. Yeah. Yeah. Yeah. So So it's normally yeah. That 1 eighty is $9.95 on special for $76.95. okay. So Yeah. there is no no, like, discount on it. Only the on It's the 70 6 is no. the last You month? you you need to listen to me, man. No. No. No. I understand. But 70 The 6 super is the last the super family boost is normally $89.95. Less yeah. 15%, it drops down to $76.95. That's true. Yeah. That's true. Yeah. Yeah. I I think I will go with the 50. 50 is fine for me, I think. Yeah. Alright. Alright. 50 won't be 50 won't be a problem for me. Look. If Yeah. it's a problem, you could always up upgrade it. That's not Yeah. a problem. Yeah. Yeah. Yeah. That's right. So so if I want to buy this one, Mhmm. but when I talked to someone I called someone before, but I could not continue because I was I was into something. So somebody told me that our super has not been paid because I'm not the landlord. What do you mean your super hasn't been paid? Like, super super super fam network has not been paid. She she was saying that there is a initial setup cost, 300 You're dollars. talking about a what do you call it? It's a one off what do you call it? NDC charge. It's new new development charge. So if this is a brand new building and it's the first time you're moving in there, Yeah. if you're No. buying I'm the building, you've gotta Yeah. pay for the the box. It's the it's like Yeah. an NBN box, but it's it's a super networks box. It becomes property of the buyers, whoever owns the building. So I if you I own the building, Yeah. I you already pay for talked it. If to him. I already talked to him, and he's going to pay for it. yeah. Alright. So what happens, we activate Yes. your service. NBN Yes. will send not NBN. Super Networks will get in contact Yes. with you. You pass the information to Super Networks, and they'll Yeah. take care of the rest. You don't have to do anything else.","start_word":496,"end_word":909,"sentiment":"neutral","sentiment_score":0.0065440322465942675},{"text":"Oh, that's wonderful.","start_word":910,"end_word":912,"sentiment":"positive","sentiment_score":0.5191154479980469},{"text":"But I can use the Internet. Right? Yeah. Yeah. You can use your Internet today. Yes. Not a problem.","start_word":913,"end_word":931,"sentiment":"neutral","sentiment_score":0.26891016960144043},{"text":"Yeah. That's that's wonderful. Sounds good.","start_word":932,"end_word":937,"sentiment":"positive","sentiment_score":0.6125789880752563},{"text":"And so so can you can you connect me if I select this one, do I have to select it and do it? And oh. Can you can you first, can you see my my address does got the super or NBN? You can access. Yep. Right? You can have Yeah. a I can look? I can access Yeah. that right now? Super Networks. If you if they say it's a super building, you won't have NBN there. I can guarantee you that. Yeah. Yeah. Yeah. It'll just Yeah. be I super understand. network. So what from I what understand. you're telling me, it sounds like it's a super network's building Yes. here. Anyway, let me just check your address. I just got away for a verification code, which is part of compliances for security. That takes about thirty seconds to get in. What is your address? 66 By 4 Houlihan, H, 00, L I H A N, Street. I I think that sounds sounds like a completely new building altogether, that one. Sorry? Excuse me. So it sounds like a completely new building. I haven't heard of that one yet. Mhmm. Okay. Let me do that. Just click the code. Paste. Okay. And Hoolihan, was it what what number Hoolihan was it? Number Yeah. 4. 8 yeah. 4, Polycom. Holy Hand. Yeah. It is. It's Number 4 Holy Hand Street, Denman Prospect ACT. Yeah? Yeah. That's right. That's right. And And what was the unit number? yeah. 66. 66. Yep. That's available. Yep. There's nobody Yeah. in there. Yeah. So that's That's a available. super. Yeah. So we can definitely That's a do that for you. All I need is just your your full name. yeah. That's a that's a n b a n b n or the super? No. Super Networks. Yeah. Super Network. Yeah. 100% Hundred percent. Super Networks. It's not Yeah. in the end. No. I understand. I understand now. Today, I'm getting very educated. And so yeah. So I didn't know that there is a competitor of NBN. There's no it's not a competitor of NBN. What it is So it's a different so m line. b NBN is owned by the Australian government, Yeah. but sometimes the Australian government won't go to certain areas. Yeah. Yeah. So you get private embedded networks. So you got OptiCom, Super Networks, Linum Networks, Gigafine Okay. Networks, all these other networks. They say to the government, listen. We wanna install our network here with our our fiber, our our equipment, and blah blah blah. The government will say yes or no. Says yes. They go there. They they completely table it up with their equipment, and that's it. And then you got Yeah. different different providers for the or different ISPs for I I understand. I yeah. understand. Yeah. So Yeah. do you want me to do you want me to install install now? Or do you want me to get it later? Up to you. Because If you I wanna I do it now, I'm pick yeah. I just Be need your be name, email address. Now you yeah. don't have to pay anything upfront. I'll just add you on, and then they'll just send you the invoice. No. But because my computer I'm not in front of the computer or the router. Yeah. So you guys need a router as well to connect it. Right? Yeah. Without a router, you won't get Internet. Yeah. So so so so when I go back home, till what time, Australian time, you guys are open? We're I can nine call. till six, Monday to Friday, nine till four Saturdays, and then there's an after hours Yeah. number. Yes. But can you can so you can connect me now. When I Yeah. go back home, I can call you and Yeah. just fix fix it up. Okay? Yep. Yeah. So my name is Rifa Joy. First name is Rifa, and last name is j o y, Joy. Rifat, it's it's r I f a t, Yeah. That's right. and Joy, j I y. Yeah. Okay. R And your I. It's r for rainbow, I for international. So sorry. Spell that again. Yeah. RForRainbowIForInternational, Yep. FForFranceA Yep. for alpha, t for tango. Yeah. I got that one, the surname. Yeah. Surname, j o y. Okay. That's okay. So I got that one. Right? That's alright. Yeah. And the email address? It's it's r Yep. from re Rifa and j from joy, Yep. R j underscore underscore. Yep. zaman, z Yep. a m a n, Zaman. Yep. at hotmail dot com. Oh, Hotmail. I'm gonna have one of those for a while. That's Your right. missed contact number is that one I've gone the 0474. Yeah? Yeah. Yeah. Yeah. That's right. 0474841947947. Your date of birth as a form of security when when if anybody pulls up, we're now Yeah. worth talking to you. Yeah. Yeah. May 1989. But I wish I was born in 1999. Do you know your driver's license number or anything like that? So, yeah, I got the driving license. Do you want the driving license number as well? Yeah. Just the yeah. Because they're gonna ask. So let's say you ring up and you say, look. There's something I need to do with this and then they always ask you these questions to make sure we're talking to the right person. So Yeah. it's for security No. No. reasons. Yeah. Not a problem. It's Mhmm. 53 Yep. 58 Yep. 174. 74. Alright. And just to confirm the address, it's Unit 66 Yeah. 66. Right? Yes. Unit 66 Houlihan Street. Yeah. Bloody Four Hustle. Holy Hunt Houlihan Street. Street. Unit 664. Hurley Hand Street. Do you know what the postcode is there? Yeah. 2611. SAT2611. 2611. And ICT. SAT. S I'll have to be it'll be a Denmark Denmark Prospect a c yeah. Okay. t. Yeah. That's right. Denmark Prospect. And how's everything up there in Canberra? Yeah. Yeah. Good. Good. It's cold. Since that time of the year. Alright. So just fix that one up. Copy. Are you are you guys operating from Sydney or somewhere else? We have two operations. We have one in Melbourne and one in Sydney. Our main office is in Melbourne. We Yeah. do have a a office in Sydney, but mainly for the engineers and back end Yeah. stuff. Yeah. Yeah. And our main data centers are in in Melbourne. Yeah. Oh, Melbourne.","start_word":938,"end_word":2019,"sentiment":"neutral","sentiment_score":0.006654824042441444},{"text":"Oh, wonderful.","start_word":2020,"end_word":2021,"sentiment":"positive","sentiment_score":0.3590754270553589},{"text":"Yeah. Just 2826. RJ R2826. Alright. So you're gonna receive also a login portal where you can just log in and check how much Internet you use and stuff like that. And if you wanna upgrade your payment methods or whatever tool there. Alright? Through the apps? It'll be just the online portal. Okay. Online portal. Yeah. That's Yeah. fine. Yep. Yeah. K. Alright. That's So gonna add you on. okay. So what will be the password and everything? Log in details. Yeah. We'll we'll we'll you'll get all that texted. You'll receive a text with everything. Okay. Okay. That's fine. Not a problem. Just Alright. So you're you're fine. you're done. Your services will be ready by Oh, the time you get home. sorry, brother. Can I can I can I ask you something? Yep. I need a favor. So Yep. because we, like, there is lot of works wherever I go. They want my wife and my name, both of our name in the bill. Oh, So yeah. Yeah. That's not a problem. yeah. Yeah. Definitely a 100 Yeah. percent. Yeah. Can Just you can let me you put my wife's name as well there? yep. Hang on a You sec. know, when you do the invoice or billing? Yeah. Yeah. Yeah. Repairs. Alright. So and what's what's your wife's name? Her name is Rebecca, r e v e k a, Yeah. Rebecca. And last name is Opek a a a, a for America, u for umbrella, t for tango, h for hurricane, and a for alpha, I for in indigo. Yeah. For India. Yeah? India. Yeah. So at atay. Rebecca Yeah. Yeah. Tay. Yeah. Yeah. That's right. Alright. Cool. Did you wanna put her mobile number in there as well or just yours? Her mobile number is yeah. I can put her mobile number as well. Yep. When you're ready. Yeah. Just give me a sec. Yep. I know it starts with 04. You're you're very smart. It's 26 So 426. Yep. 800948. Eight double zero nine 4. Alright. Yep. That's done. Your your services, just about hang on. I'll tell you in a second. Yeah. Do Alright. I have to You give you my payment details or something now? no. No. You we'll we'll do that after. You have to do that now. It's alright. Oh, okay.","start_word":2022,"end_word":2412,"sentiment":"neutral","sentiment_score":0.07841851429827988},{"text":"We'll Thank show you.","start_word":2413,"end_word":2416,"sentiment":"positive","sentiment_score":0.3490895628929138},{"text":"you how you can you can actually set it up automatically yourself in the portal. Okay. Okay.","start_word":2417,"end_word":2433,"sentiment":"neutral","sentiment_score":0.1364859789609909},{"text":"Wonderful.","start_word":2434,"end_word":2434,"sentiment":"positive","sentiment_score":0.596493124961853},{"text":"So Alright? So, yeah, yeah. we'll be sending you out a text. Yeah. Now with the router that you have, do you know what model router you've got? I got the Nokia. It's the model A beacon? number. Sorry? Is it a Nokia beacon like a white rack square one? No. Not the square one. The round one. I don't know what that one is. But anyway, yeah, I know with Nokia, they're pretty good. Alright. When Yeah. you get have look. You'll receive a text. Yeah. You'll get all the you'll get all the instructions on how to set it up. If you have any issue, you've got your tech support from nine till six and tech support number after hours. Alright? Okay. 926. Then 9 6, you got one number, Yeah. which is a direct 03 number, I think it is. Yeah. And then after hours is a different station, which is a mobile number. Yeah. Mobile number. Yeah. So So you're covered you're covered 247. yeah. 247. Do Yeah. you mind if I if I get the mobile number? Yeah. If I miss You you you'll you'll have it you'll receive a text. You'll have all the information there. okay. Okay. Wonderful. Wonderful. That text will you it'll be out in your in your in your mobile number in about five Yeah. five minutes. Yeah. Yeah. Thank you very much. Really No. appreciate. You're you're most welcome. You enjoy the rest of the day, the rest of the week. And if you have any issues, you got all our details, and I hope Yeah. that you enjoy our services. Yeah. Thank you very much. Alright. Thank Have you.","start_word":2435,"end_word":2715,"sentiment":"neutral","sentiment_score":0.09259654581546783},{"text":"a nice day.","start_word":2716,"end_word":2718,"sentiment":"positive","sentiment_score":0.39173969626426697},{"text":"Nice talking You to too. you. Bye. Bye, Rufai. Bye bye. Bye. Bye. Bye. Take care. Bye.","start_word":2719,"end_word":2735,"sentiment":"neutral","sentiment_score":0.1689460593111375}],"average":{"sentiment":"neutral","sentiment_score":0.04160889899005954}}}}