{"metadata":{"transaction_key":"deprecated","request_id":"019eaa1d-c98c-71f0-b19c-1f918dca0e30","sha256":"4ebc315aaea687307674383a8d0d55b7fa51fbdd239c61605ae5e4e4c6653bb0","created":"2026-06-09T02:02:20.559Z","duration":13.463938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Oh, hi, everyone. This is Jamie from Cloud Solution IT. How are you doing?","confidence":0.99072266,"words":[{"word":"hello","start":5.44,"end":5.94,"confidence":0.99072266,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.050686657428741455},{"word":"oh","start":9.04,"end":9.28,"confidence":0.52233887,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.49145376682281494},{"word":"hi","start":9.28,"end":9.5199995,"confidence":0.9003906,"punctuated_word":"hi,","sentiment":"positive","sentiment_score":0.6122853755950928},{"word":"everyone","start":9.5199995,"end":10.0,"confidence":0.95825195,"punctuated_word":"everyone.","sentiment":"positive","sentiment_score":0.6049505472183228},{"word":"this","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.5806037783622742},{"word":"is","start":10.16,"end":10.4,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5538341999053955},{"word":"jamie","start":10.4,"end":10.88,"confidence":0.97998047,"punctuated_word":"Jamie","sentiment":"positive","sentiment_score":0.4758076071739197},{"word":"from","start":10.88,"end":11.28,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.6385344862937927},{"word":"cloud","start":11.28,"end":11.679999,"confidence":0.7089844,"punctuated_word":"Cloud","sentiment":"positive","sentiment_score":0.3873448967933655},{"word":"solution","start":11.679999,"end":12.179999,"confidence":0.9301758,"punctuated_word":"Solution","sentiment":"positive","sentiment_score":0.4473789036273956},{"word":"it","start":12.24,"end":12.639999,"confidence":0.9970703,"punctuated_word":"IT.","sentiment":"positive","sentiment_score":0.38424181938171387},{"word":"how","start":12.639999,"end":12.88,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6617211103439331},{"word":"are","start":12.88,"end":12.96,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5800379514694214},{"word":"you","start":12.96,"end":13.12,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5998860001564026},{"word":"doing","start":13.12,"end":13.463938,"confidence":0.9855957,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.32558298110961914}],"paragraphs":{"transcript":"\nHello? Oh, hi, everyone. This is Jamie from Cloud Solution IT. How are you doing?","paragraphs":[{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.050686657428741455},{"text":"Oh, hi, everyone.","start":9.04,"end":10.0,"sentiment":"positive","sentiment_score":0.5695632298787435},{"text":"This is Jamie from Cloud Solution IT.","start":10.0,"end":12.639999,"sentiment":"positive","sentiment_score":0.4953922416482653},{"text":"How are you doing?","start":12.639999,"end":13.463938,"sentiment":"positive","sentiment_score":0.541807010769844}],"sentiment":"positive","sentiment_score":0.492956672112147,"num_words":15,"start":5.44,"end":13.463938}]}}]},{"alternatives":[{"transcript":"Aaron speaking.","confidence":0.90722656,"words":[{"word":"aaron","start":7.2799997,"end":7.52,"confidence":0.26538086,"punctuated_word":"Aaron","sentiment":"neutral","sentiment_score":0.09321564435958862},{"word":"speaking","start":7.52,"end":8.02,"confidence":0.90722656,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.07572339475154877}],"paragraphs":{"transcript":"\nAaron speaking.","paragraphs":[{"sentences":[{"text":"Aaron speaking.","start":7.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.0844695195555687}],"sentiment":"neutral","sentiment_score":0.0844695195555687,"num_words":2,"start":7.2799997,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Aaron speaking.\n\nChannel 0: Oh, hi, everyone. This is Jamie from Cloud Solution IT. How are you doing?","paragraphs":[{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.050686657428741455}],"sentiment":"neutral","sentiment_score":0.050686657428741455,"channel":0,"num_words":1,"start":5.44,"end":5.94},{"sentences":[{"text":"Aaron speaking.","start":7.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.0844695195555687}],"sentiment":"neutral","sentiment_score":0.0844695195555687,"channel":1,"num_words":2,"start":7.2799997,"end":8.02},{"sentences":[{"text":"Oh, hi, everyone.","start":9.04,"end":10.0,"sentiment":"positive","sentiment_score":0.5695632298787435},{"text":"This is Jamie from Cloud Solution IT.","start":10.0,"end":12.639999,"sentiment":"positive","sentiment_score":0.4953922416482653},{"text":"How are you doing?","start":12.639999,"end":13.463938,"sentiment":"positive","sentiment_score":0.541807010769844}],"sentiment":"positive","sentiment_score":0.524547387446676,"channel":0,"num_words":14,"start":9.04,"end":13.463938}]},"summary":{"result":"success","short":"Hello? Aaron speaking. Oh, hi, everyone. This is Jamie from Cloud Solution IT. How are you doing?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Aaron speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.06920715421438217},{"text":"Oh, hi, everyone. This is Jamie from Cloud Solution IT. How are you doing?","start_word":3,"end_word":16,"sentiment":"positive","sentiment_score":0.5310001373291016}],"average":{"sentiment":"positive","sentiment_score":0.43479323387146}}}}