{"metadata":{"transaction_key":"deprecated","request_id":"019fe9f0-6bd5-7753-b2a8-91f2e52dd459","sha256":"0259940fd2bb1dd2ee0f25a248dafb525179f2c907ef830bcced69c1b272e74a","created":"2026-08-10T04:31:16.564Z","duration":19.511938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Hey, Simon. This is Ross with Tech Home Systems. Just getting back to you regarding your inquiry for a product, a g scale. Give me a call once we thanks. Bye.","confidence":0.99229884,"words":[{"word":"hello","start":5.52,"end":6.0,"confidence":0.76184994,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.10670210421085358},{"word":"hey","start":6.0,"end":6.3999996,"confidence":0.9861118,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.27130207419395447},{"word":"simon","start":6.3999996,"end":6.8999996,"confidence":0.97203565,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":0.19775785505771637},{"word":"this","start":7.2,"end":7.7,"confidence":0.5123996,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.22487759590148929},{"word":"is","start":7.9199996,"end":8.08,"confidence":0.99911886,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21343132853507996},{"word":"ross","start":8.08,"end":8.58,"confidence":0.9550228,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.22160102427005768},{"word":"with","start":9.016937,"end":9.256938,"confidence":0.9996449,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.25448814034461975},{"word":"tech","start":9.256938,"end":9.576938,"confidence":0.7850487,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.16433852910995483},{"word":"home","start":9.576938,"end":9.896937,"confidence":0.5817545,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":0.1972064822912216},{"word":"systems","start":9.896937,"end":10.296938,"confidence":0.9436554,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":0.1652694046497345},{"word":"just","start":10.296938,"end":10.536938,"confidence":0.9849936,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.5239835977554321},{"word":"getting","start":10.536938,"end":10.7769375,"confidence":0.9977295,"punctuated_word":"getting","sentiment":"positive","sentiment_score":0.403199702501297},{"word":"back","start":10.7769375,"end":11.016937,"confidence":0.99985266,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.4946814477443695},{"word":"to","start":11.016937,"end":11.176937,"confidence":0.99690455,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.396662563085556},{"word":"you","start":11.176937,"end":11.336937,"confidence":0.9968065,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.44629812240600586},{"word":"regarding","start":11.336937,"end":11.816937,"confidence":0.9993187,"punctuated_word":"regarding","sentiment":"positive","sentiment_score":0.410758763551712},{"word":"your","start":11.816937,"end":12.056937,"confidence":0.9985781,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5842351317405701},{"word":"inquiry","start":12.056937,"end":12.456938,"confidence":0.9984018,"punctuated_word":"inquiry","sentiment":"positive","sentiment_score":0.4091092348098755},{"word":"for","start":12.456938,"end":12.7769375,"confidence":0.9993969,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3655068576335907},{"word":"a","start":12.7769375,"end":12.856937,"confidence":0.9685633,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3779193162918091},{"word":"product","start":12.856937,"end":13.336937,"confidence":0.64232504,"punctuated_word":"product,","sentiment":"neutral","sentiment_score":0.2767869234085083},{"word":"a","start":13.336937,"end":13.496937,"confidence":0.12088797,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.43900030851364136},{"word":"g","start":13.496937,"end":13.656938,"confidence":0.47648206,"punctuated_word":"g","sentiment":"positive","sentiment_score":0.36243492364883423},{"word":"scale","start":13.656938,"end":14.156938,"confidence":0.70865285,"punctuated_word":"scale.","sentiment":"positive","sentiment_score":0.389997124671936},{"word":"give","start":14.536938,"end":14.7769375,"confidence":0.9980564,"punctuated_word":"Give","sentiment":"positive","sentiment_score":0.3738500773906708},{"word":"me","start":14.7769375,"end":14.856937,"confidence":0.99986506,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.4321249425411224},{"word":"a","start":14.856937,"end":15.016937,"confidence":0.99484164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.31090179085731506},{"word":"call","start":15.016937,"end":15.256937,"confidence":0.9998449,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.3604357838630676},{"word":"once","start":15.256937,"end":15.576937,"confidence":0.9965862,"punctuated_word":"once","sentiment":"positive","sentiment_score":0.4356052279472351},{"word":"we","start":15.576937,"end":15.7369375,"confidence":0.6178656,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.44863906502723694},{"word":"thanks","start":15.976937,"end":16.476936,"confidence":0.99229884,"punctuated_word":"thanks.","sentiment":"positive","sentiment_score":0.6463350653648376},{"word":"bye","start":16.616938,"end":17.116938,"confidence":0.99648845,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2761017680168152}],"paragraphs":{"transcript":"\nHello. Hey, Simon. This is Ross with Tech Home Systems. Just getting back to you regarding your inquiry for a product, a g scale. Give me a call once we thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.10670210421085358},{"text":"Hey, Simon.","start":6.0,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.23452996462583542},{"text":"This is Ross with Tech Home Systems.","start":7.2,"end":10.296938,"sentiment":"neutral","sentiment_score":0.20588750072887965},{"text":"Just getting back to you regarding your inquiry for a product, a g scale.","start":10.296938,"end":14.156938,"sentiment":"positive","sentiment_score":0.42004100126879557},{"text":"Give me a call once we thanks.","start":14.536938,"end":16.476936,"sentiment":"positive","sentiment_score":0.42969885042735506}],"sentiment":"positive","sentiment_score":0.3517884035264292,"num_words":31,"start":5.52,"end":16.476936},{"sentences":[{"text":"Bye.","start":16.616938,"end":17.116938,"sentiment":"neutral","sentiment_score":0.2761017680168152}],"sentiment":"neutral","sentiment_score":0.2761017680168152,"num_words":1,"start":16.616938,"end":17.116938}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Hey, Simon. This is Ross with Tech Home Systems. Just getting back to you regarding your inquiry for a product, a g scale. Give me a call once we thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.10670210421085358},{"text":"Hey, Simon.","start":6.0,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.23452996462583542},{"text":"This is Ross with Tech Home Systems.","start":7.2,"end":10.296938,"sentiment":"neutral","sentiment_score":0.20588750072887965},{"text":"Just getting back to you regarding your inquiry for a product, a g scale.","start":10.296938,"end":14.156938,"sentiment":"positive","sentiment_score":0.42004100126879557},{"text":"Give me a call once we thanks.","start":14.536938,"end":16.476936,"sentiment":"positive","sentiment_score":0.42969885042735506}],"sentiment":"positive","sentiment_score":0.3517884035264292,"channel":0,"num_words":31,"start":5.52,"end":16.476936},{"sentences":[{"text":"Bye.","start":16.616938,"end":17.116938,"sentiment":"neutral","sentiment_score":0.2761017680168152}],"sentiment":"neutral","sentiment_score":0.2761017680168152,"channel":0,"num_words":1,"start":16.616938,"end":17.116938}]},"summary":{"result":"success","short":"Hello. Hey, Simon. This is Ross with Tech Home Systems. Just getting back to you regarding your inquiry for a product, a g scale. Give me a call once we thanks. Bye."},"intents":{"segments":[{"text":"Bye.","start_word":31,"end_word":31,"intents":[{"intent":"Request call back","confidence_score":0.17404747}]}]},"sentiments":{"segments":[{"text":"Hello. Hey, Simon. This is Ross with Tech Home Systems.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.1970004290342331},{"text":"Just getting back to you regarding your inquiry for a product, a g scale. Give me a call once we thanks. Bye.","start_word":10,"end_word":31,"sentiment":"positive","sentiment_score":0.4128058552742005}],"average":{"sentiment":"positive","sentiment_score":0.3456663979424371}}}}