{"metadata":{"transaction_key":"deprecated","request_id":"019fca77-517e-7153-a5d8-5e2454d476a4","sha256":"977e8ddebd32c73847ebb6c365632d1095f9aab006d49f4bd9da61b6d46f9db6","created":"2026-08-04T01:50:47.617Z","duration":308.73593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":936,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1064,"output_tokens":1067},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1064,"output_tokens":120}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good. Yeah. Okay. Happy for all that to happen. I'm just conscious that we we we do need to catch up and work some stuff out fairly quickly. Yeah. Yeah. And and we can yeah. Or we can maybe even have a Teams meeting or whatever you want, but, yeah, the call is fine. Just very quickly before you go, because I cannot, for the life of me find it. Is there a report in Sandware that I can run that gives me the package breakdown by level? How many clients at what level and whether or not they're a transition client, a grandfather client, or a brand new, like, support at home client. She's not she's not in today. Product. So hang on. So I'm in support at home. I can see there are various there's invoice and claiming, evidence justification, client statements, care management budget. No? Which one is it? That one? Yes. Yes. And there's an export. And so I could work out what the 100% was and then convert that into an annual income. Okay. I'll have a I'll have a look at that. Twenty seven. Yeah. Yeah. And is that per month? Monthly per quarter. Oh, I think looking at that, it's got the account management fund is 184,000. That must be per quarter. Yeah. Yeah. That would make some sense. If I just quickly top of these, that comes to 185,000, and then there's care management supplement. I don't know what that is. Okay. Yeah. I reckon that's Okay. Alright. All good. I've probably got the information I need. Give me a bell later on, and, yeah, puppy's alright. Thanks. Bye.","confidence":0.9873559,"words":[{"word":"hi","start":0.32,"end":0.82,"confidence":0.9860804,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05912434309720993},{"word":"good","start":3.04,"end":3.54,"confidence":0.83530307,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6347751021385193},{"word":"yeah","start":27.384998,"end":27.704998,"confidence":0.7876124,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028183063492178917},{"word":"okay","start":27.704998,"end":28.204998,"confidence":0.9949062,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14491896331310272},{"word":"happy","start":30.77,"end":31.09,"confidence":0.85707754,"punctuated_word":"Happy","sentiment":"positive","sentiment_score":0.472850501537323},{"word":"for","start":31.09,"end":31.33,"confidence":0.9996979,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4551422894001007},{"word":"all","start":31.33,"end":31.490002,"confidence":0.99396086,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4797540009021759},{"word":"that","start":31.490002,"end":31.650002,"confidence":0.9657736,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4883984923362732},{"word":"to","start":31.650002,"end":31.730001,"confidence":0.99601114,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.552211344242096},{"word":"happen","start":31.730001,"end":32.05,"confidence":0.99613404,"punctuated_word":"happen.","sentiment":"positive","sentiment_score":0.5857535004615784},{"word":"i'm","start":32.05,"end":32.21,"confidence":0.999315,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1475435346364975},{"word":"just","start":32.21,"end":32.45,"confidence":0.99962974,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11801604181528091},{"word":"conscious","start":32.45,"end":32.850002,"confidence":0.9950046,"punctuated_word":"conscious","sentiment":"neutral","sentiment_score":0.13333237171173096},{"word":"that","start":32.850002,"end":33.25,"confidence":0.7877159,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09109131246805192},{"word":"we","start":33.25,"end":33.65,"confidence":0.99093634,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0871674194931984},{"word":"we","start":33.65,"end":33.89,"confidence":0.997638,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10680156201124193},{"word":"we","start":33.89,"end":34.13,"confidence":0.99235314,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1433253288269043},{"word":"do","start":34.13,"end":34.29,"confidence":0.9991227,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1598629206418991},{"word":"need","start":34.29,"end":34.53,"confidence":0.9997749,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1580532193183899},{"word":"to","start":34.53,"end":34.690002,"confidence":0.99852425,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1352451592683792},{"word":"catch","start":34.690002,"end":34.93,"confidence":0.997554,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.13734765350818634},{"word":"up","start":34.93,"end":35.09,"confidence":0.99890697,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.09284623712301254},{"word":"and","start":35.09,"end":35.41,"confidence":0.9644518,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.123430073261261},{"word":"work","start":35.41,"end":35.73,"confidence":0.9654346,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.1227823719382286},{"word":"some","start":35.73,"end":35.97,"confidence":0.41199166,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.04416165128350258},{"word":"stuff","start":35.97,"end":36.29,"confidence":0.92616427,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.024043601006269455},{"word":"out","start":36.29,"end":36.370003,"confidence":0.4352116,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.001444309949874878},{"word":"fairly","start":36.370003,"end":36.61,"confidence":0.95340204,"punctuated_word":"fairly","sentiment":"neutral","sentiment_score":0.0011440590023994446},{"word":"quickly","start":36.61,"end":37.11,"confidence":0.99938977,"punctuated_word":"quickly.","sentiment":"neutral","sentiment_score":0.034043729305267334},{"word":"yeah","start":45.855,"end":46.094997,"confidence":0.83571815,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04414235055446625},{"word":"yeah","start":46.094997,"end":46.415,"confidence":0.9977896,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.040807511657476425},{"word":"and","start":46.415,"end":46.735,"confidence":0.99209034,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02677924558520317},{"word":"and","start":46.735,"end":47.055,"confidence":0.992207,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.034446243196725845},{"word":"we","start":47.055,"end":47.295,"confidence":0.9980996,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.027763016521930695},{"word":"can","start":47.295,"end":47.795,"confidence":0.99971217,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.034553371369838715},{"word":"yeah","start":48.575,"end":48.895,"confidence":0.99176097,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0138554684817791},{"word":"or","start":48.895,"end":49.055,"confidence":0.90894026,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.01575438492000103},{"word":"we","start":49.055,"end":49.135,"confidence":0.6758671,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.019099807366728783},{"word":"can","start":49.135,"end":49.295,"confidence":0.9935155,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0234207883477211},{"word":"maybe","start":49.295,"end":49.614998,"confidence":0.92939144,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.02639973908662796},{"word":"even","start":49.614998,"end":49.774998,"confidence":0.9196376,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.031159214675426483},{"word":"have","start":49.774998,"end":49.934998,"confidence":0.9950848,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.035031698644161224},{"word":"a","start":49.934998,"end":50.095,"confidence":0.94791126,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04171781241893768},{"word":"teams","start":50.095,"end":50.335,"confidence":0.70756036,"punctuated_word":"Teams","sentiment":"neutral","sentiment_score":0.04231481999158859},{"word":"meeting","start":50.335,"end":50.574997,"confidence":0.84848326,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.0508931428194046},{"word":"or","start":50.574997,"end":50.655,"confidence":0.94426507,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.050251685082912445},{"word":"whatever","start":50.655,"end":50.975,"confidence":0.99466854,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.039644189178943634},{"word":"you","start":50.975,"end":51.055,"confidence":0.9951815,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035626135766506195},{"word":"want","start":51.055,"end":51.215,"confidence":0.82429373,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.032025232911109924},{"word":"but","start":51.215,"end":51.375,"confidence":0.82205534,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.038138724863529205},{"word":"yeah","start":51.375,"end":51.695,"confidence":0.900476,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.051744334399700165},{"word":"the","start":51.695,"end":51.774998,"confidence":0.36466664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04206248000264168},{"word":"call","start":51.774998,"end":52.094997,"confidence":0.9757859,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.017537405714392662},{"word":"is","start":52.094997,"end":52.254997,"confidence":0.6828646,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1041395589709282},{"word":"fine","start":52.254997,"end":52.754997,"confidence":0.9992506,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.08395397663116455},{"word":"just","start":53.535,"end":54.035,"confidence":0.8676993,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.04575609415769577},{"word":"very","start":54.254997,"end":54.495,"confidence":0.7118837,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.06803867965936661},{"word":"quickly","start":54.495,"end":54.894997,"confidence":0.9950435,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":-0.043964933604002},{"word":"before","start":54.894997,"end":55.295,"confidence":0.89268696,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.05511727184057236},{"word":"you","start":55.295,"end":55.454998,"confidence":0.99807227,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.052954040467739105},{"word":"go","start":55.454998,"end":55.695,"confidence":0.8316382,"punctuated_word":"go,","sentiment":"neutral","sentiment_score":-0.06668530404567719},{"word":"because","start":55.695,"end":55.934998,"confidence":0.98703486,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08806981146335602},{"word":"i","start":55.934998,"end":56.095,"confidence":0.9984909,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10644511133432388},{"word":"cannot","start":56.095,"end":56.595,"confidence":0.7503628,"punctuated_word":"cannot,","sentiment":"neutral","sentiment_score":-0.06881503760814667},{"word":"for","start":56.67,"end":56.829998,"confidence":0.9301831,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12185276299715042},{"word":"the","start":56.829998,"end":56.91,"confidence":0.9882218,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09338390827178956},{"word":"life","start":56.91,"end":57.03,"confidence":0.99363285,"punctuated_word":"life","sentiment":"neutral","sentiment_score":-0.09946420043706894},{"word":"of","start":57.03,"end":57.149998,"confidence":0.9386284,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08789244294166565},{"word":"me","start":57.149998,"end":57.39,"confidence":0.99152255,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08172393590211868},{"word":"find","start":57.39,"end":57.55,"confidence":0.9799462,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.061528801918029785},{"word":"it","start":57.55,"end":57.87,"confidence":0.8288928,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07464262843132019},{"word":"is","start":57.87,"end":58.109997,"confidence":0.99770653,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03670945391058922},{"word":"there","start":58.109997,"end":58.269997,"confidence":0.965033,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.022986464202404026},{"word":"a","start":58.269997,"end":58.429996,"confidence":0.9968539,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023202979937195774},{"word":"report","start":58.429996,"end":58.929996,"confidence":0.9995049,"punctuated_word":"report","sentiment":"neutral","sentiment_score":-0.017362600192427635},{"word":"in","start":58.989998,"end":59.39,"confidence":0.99882823,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01901012286543846},{"word":"sandware","start":59.39,"end":59.89,"confidence":0.7132796,"punctuated_word":"Sandware","sentiment":"neutral","sentiment_score":-0.005426226183772087},{"word":"that","start":60.429996,"end":60.67,"confidence":0.9968014,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0012229755520820618},{"word":"i","start":60.67,"end":60.829998,"confidence":0.9997098,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008754212409257889},{"word":"can","start":60.829998,"end":61.149998,"confidence":0.9998642,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0007332824170589447},{"word":"run","start":61.149998,"end":61.649998,"confidence":0.99986386,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.0016319379210472107},{"word":"that","start":61.789997,"end":62.03,"confidence":0.97124344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00481327623128891},{"word":"gives","start":62.03,"end":62.35,"confidence":0.99826837,"punctuated_word":"gives","sentiment":"neutral","sentiment_score":-0.01047729142010212},{"word":"me","start":62.35,"end":62.67,"confidence":0.9989598,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.01381579041481018},{"word":"the","start":62.67,"end":63.07,"confidence":0.99778974,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007673515006899834},{"word":"package","start":63.07,"end":63.57,"confidence":0.99854857,"punctuated_word":"package","sentiment":"neutral","sentiment_score":-0.012030944228172302},{"word":"breakdown","start":63.71,"end":64.21,"confidence":0.96849835,"punctuated_word":"breakdown","sentiment":"neutral","sentiment_score":-0.0020276084542274475},{"word":"by","start":64.509995,"end":64.83,"confidence":0.9966108,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.01303868554532528},{"word":"level","start":64.83,"end":65.33,"confidence":0.75371504,"punctuated_word":"level?","sentiment":"neutral","sentiment_score":-0.01853848248720169},{"word":"how","start":65.95,"end":66.189995,"confidence":0.99924314,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.03272056579589844},{"word":"many","start":66.189995,"end":66.43,"confidence":0.99968815,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.03293255716562271},{"word":"clients","start":66.43,"end":66.83,"confidence":0.9981939,"punctuated_word":"clients","sentiment":"neutral","sentiment_score":-0.024527110159397125},{"word":"at","start":66.83,"end":66.99,"confidence":0.78790796,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.025474367663264275},{"word":"what","start":66.99,"end":67.149994,"confidence":0.99594903,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.022225895896553993},{"word":"level","start":67.149994,"end":67.549995,"confidence":0.99993265,"punctuated_word":"level","sentiment":"neutral","sentiment_score":-0.023737506940960884},{"word":"and","start":67.549995,"end":67.79,"confidence":0.41268775,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02550213225185871},{"word":"whether","start":67.79,"end":68.11,"confidence":0.99952173,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.035441137850284576},{"word":"or","start":68.11,"end":68.27,"confidence":0.9985215,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.040225643664598465},{"word":"not","start":68.27,"end":68.43,"confidence":0.9998883,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.039348021149635315},{"word":"they're","start":68.43,"end":68.67,"confidence":0.95334196,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.0269627682864666},{"word":"a","start":68.67,"end":68.909996,"confidence":0.98491573,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030523907393217087},{"word":"transition","start":68.909996,"end":69.409996,"confidence":0.5214477,"punctuated_word":"transition","sentiment":"neutral","sentiment_score":-0.02691632509231567},{"word":"client","start":69.549995,"end":69.95,"confidence":0.8888694,"punctuated_word":"client,","sentiment":"neutral","sentiment_score":-0.03182346373796463},{"word":"a","start":69.95,"end":70.03,"confidence":0.96731603,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030611027032136917},{"word":"grandfather","start":70.03,"end":70.53,"confidence":0.88895756,"punctuated_word":"grandfather","sentiment":"neutral","sentiment_score":-0.01718873903155327},{"word":"client","start":70.75,"end":71.07,"confidence":0.84518313,"punctuated_word":"client,","sentiment":"neutral","sentiment_score":-0.02977149188518524},{"word":"or","start":71.07,"end":71.229996,"confidence":0.9958746,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.036568835377693176},{"word":"a","start":71.229996,"end":71.39,"confidence":0.9973596,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02844840846955776},{"word":"brand","start":71.39,"end":71.63,"confidence":0.9998074,"punctuated_word":"brand","sentiment":"neutral","sentiment_score":-0.05681009590625763},{"word":"new","start":71.63,"end":72.13,"confidence":0.8403,"punctuated_word":"new,","sentiment":"neutral","sentiment_score":-0.028978431597352028},{"word":"like","start":72.565,"end":72.805,"confidence":0.9817553,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06028987467288971},{"word":"support","start":72.805,"end":73.305,"confidence":0.84764403,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.025597501546144485},{"word":"at","start":73.365,"end":73.445,"confidence":0.9176844,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05812766402959824},{"word":"home","start":73.445,"end":73.685,"confidence":0.996375,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.04351967200636864},{"word":"client","start":73.685,"end":74.185,"confidence":0.9169665,"punctuated_word":"client.","sentiment":"neutral","sentiment_score":-0.04407800734043121},{"word":"she's","start":86.16,"end":86.48,"confidence":0.75201416,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.2314113676548004},{"word":"not","start":86.48,"end":86.96,"confidence":0.9993381,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2119233012199402},{"word":"she's","start":86.96,"end":87.36,"confidence":0.98922116,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.2230135053396225},{"word":"not","start":87.36,"end":87.6,"confidence":0.9996908,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19558483362197876},{"word":"in","start":87.6,"end":87.76,"confidence":0.83734393,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1747850477695465},{"word":"today","start":87.76,"end":88.26,"confidence":0.98604435,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.15400893986225128},{"word":"product","start":103.945,"end":104.445,"confidence":0.670912,"punctuated_word":"Product.","sentiment":"neutral","sentiment_score":-0.017211033031344414},{"word":"so","start":153.11,"end":153.61,"confidence":0.5315688,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015662461519241333},{"word":"hang","start":153.91,"end":154.15,"confidence":0.6172802,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.020221654325723648},{"word":"on","start":154.15,"end":154.31,"confidence":0.95104945,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.009850891306996346},{"word":"so","start":154.31,"end":154.63,"confidence":0.9444398,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.026053402572870255},{"word":"i'm","start":154.63,"end":154.87,"confidence":0.9863651,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02253982052206993},{"word":"in","start":154.87,"end":155.03,"confidence":0.5040893,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.014559578150510788},{"word":"support","start":155.03,"end":155.51,"confidence":0.8844539,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.016014117747545242},{"word":"at","start":155.51,"end":155.75,"confidence":0.9131553,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.03305297717452049},{"word":"home","start":155.75,"end":156.25,"confidence":0.99207544,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.05026554688811302},{"word":"i","start":156.515,"end":156.755,"confidence":0.99932015,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.058604419231414795},{"word":"can","start":156.755,"end":157.07501,"confidence":0.9997782,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06778980791568756},{"word":"see","start":157.07501,"end":157.395,"confidence":0.9991966,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07166070491075516},{"word":"there","start":157.395,"end":157.635,"confidence":0.98657775,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0397670641541481},{"word":"are","start":157.635,"end":157.795,"confidence":0.9919485,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.033851902931928635},{"word":"various","start":157.795,"end":158.295,"confidence":0.999432,"punctuated_word":"various","sentiment":"neutral","sentiment_score":0.01507847011089325},{"word":"there's","start":158.83499,"end":159.155,"confidence":0.9181217,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.023284487426280975},{"word":"invoice","start":159.155,"end":159.555,"confidence":0.77722883,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.023719822987914085},{"word":"and","start":159.555,"end":159.795,"confidence":0.8714668,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013644181191921234},{"word":"claiming","start":159.795,"end":160.19499,"confidence":0.82544893,"punctuated_word":"claiming,","sentiment":"neutral","sentiment_score":0.016006220132112503},{"word":"evidence","start":160.19499,"end":160.595,"confidence":0.99539775,"punctuated_word":"evidence","sentiment":"neutral","sentiment_score":0.007965940982103348},{"word":"justification","start":160.595,"end":161.095,"confidence":0.8245326,"punctuated_word":"justification,","sentiment":"neutral","sentiment_score":0.014683572575449944},{"word":"client","start":161.395,"end":161.715,"confidence":0.89764786,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.014408830553293228},{"word":"statements","start":161.715,"end":162.215,"confidence":0.946674,"punctuated_word":"statements,","sentiment":"neutral","sentiment_score":0.008379627019166946},{"word":"care","start":162.355,"end":162.595,"confidence":0.96323055,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.011404410004615784},{"word":"management","start":162.595,"end":163.075,"confidence":0.91386896,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.012837231159210203},{"word":"budget","start":163.075,"end":163.575,"confidence":0.8531906,"punctuated_word":"budget.","sentiment":"neutral","sentiment_score":-0.002627672627568245},{"word":"no","start":163.635,"end":163.955,"confidence":0.8105107,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.02283691242337227},{"word":"which","start":163.955,"end":164.19499,"confidence":0.99908113,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.013797439634799956},{"word":"one","start":164.19499,"end":164.435,"confidence":0.9994056,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.008728120476007462},{"word":"is","start":164.435,"end":164.595,"confidence":0.9987305,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04046720266342163},{"word":"it","start":164.595,"end":165.095,"confidence":0.9881995,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.02930271625518799},{"word":"that","start":165.315,"end":165.47499,"confidence":0.98070806,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.028195733204483982},{"word":"one","start":165.47499,"end":165.97499,"confidence":0.8765314,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.02042558044195175},{"word":"yes","start":173.54999,"end":173.87,"confidence":0.98640525,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.069148488342762},{"word":"yes","start":173.87,"end":174.37,"confidence":0.99768776,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0681171789765358},{"word":"and","start":174.75,"end":174.90999,"confidence":0.9632965,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06795421987771988},{"word":"there's","start":174.90999,"end":175.15,"confidence":0.96661055,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.06711365282535553},{"word":"an","start":175.15,"end":175.39,"confidence":0.98937154,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05229414254426956},{"word":"export","start":175.39,"end":175.89,"confidence":0.92462444,"punctuated_word":"export.","sentiment":"neutral","sentiment_score":0.06273719668388367},{"word":"and","start":184.28499,"end":184.525,"confidence":0.6269702,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07518354058265686},{"word":"so","start":184.525,"end":184.92499,"confidence":0.9935754,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.09446242451667786},{"word":"i","start":184.92499,"end":185.08499,"confidence":0.9856338,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10296077281236649},{"word":"could","start":185.08499,"end":185.325,"confidence":0.9993279,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.12883219122886658},{"word":"work","start":185.325,"end":185.485,"confidence":0.9993686,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.10302034020423888},{"word":"out","start":185.485,"end":185.72499,"confidence":0.99907047,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1185140386223793},{"word":"what","start":185.72499,"end":185.965,"confidence":0.99916315,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11049332469701768},{"word":"the","start":185.965,"end":186.125,"confidence":0.9963217,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05396076291799545},{"word":"100%","start":186.125,"end":186.765,"confidence":0.9906378,"punctuated_word":"100%","sentiment":"neutral","sentiment_score":0.12423767894506454},{"word":"was","start":186.765,"end":187.00499,"confidence":0.9889014,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.09240327030420303},{"word":"and","start":187.00499,"end":187.50499,"confidence":0.7806232,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12283214181661606},{"word":"then","start":187.64499,"end":187.885,"confidence":0.9975725,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09075139462947844},{"word":"convert","start":187.885,"end":188.20499,"confidence":0.99692506,"punctuated_word":"convert","sentiment":"neutral","sentiment_score":0.12866634130477905},{"word":"that","start":188.20499,"end":188.44499,"confidence":0.9995264,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10906048864126204},{"word":"into","start":188.44499,"end":188.92499,"confidence":0.99877435,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.12701064348220825},{"word":"an","start":188.92499,"end":189.245,"confidence":0.99898094,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.08367764949798584},{"word":"annual","start":189.245,"end":189.745,"confidence":0.9996908,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.10910195857286452},{"word":"income","start":189.885,"end":190.385,"confidence":0.90808296,"punctuated_word":"income.","sentiment":"neutral","sentiment_score":0.08412832766771317},{"word":"okay","start":194.685,"end":195.185,"confidence":0.9859587,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09270863234996796},{"word":"i'll","start":195.245,"end":195.405,"confidence":0.99259984,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06125785410404205},{"word":"have","start":195.405,"end":195.64499,"confidence":0.9880283,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.057027418166399},{"word":"a","start":195.64499,"end":195.72499,"confidence":0.5210437,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04645409062504768},{"word":"i'll","start":195.72499,"end":195.885,"confidence":0.99537957,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03656011074781418},{"word":"have","start":195.885,"end":196.045,"confidence":0.9997248,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05556733161211014},{"word":"a","start":196.045,"end":196.125,"confidence":0.99770015,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.062310852110385895},{"word":"look","start":196.125,"end":196.36499,"confidence":0.9997199,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.05677550286054611},{"word":"at","start":196.36499,"end":196.525,"confidence":0.99854577,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07795000076293945},{"word":"that","start":196.525,"end":196.77,"confidence":0.998149,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06208132952451706},{"word":"twenty","start":203.97,"end":204.45,"confidence":0.9873559,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":0.006851096637547016},{"word":"seven","start":204.45,"end":204.95,"confidence":0.99025154,"punctuated_word":"seven.","sentiment":"neutral","sentiment_score":0.005558682139962912},{"word":"yeah","start":208.13,"end":208.45,"confidence":0.9600661,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09665034711360931},{"word":"yeah","start":208.45,"end":208.95,"confidence":0.98104894,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09853285551071168},{"word":"and","start":221.125,"end":221.365,"confidence":0.9782512,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02366069331765175},{"word":"is","start":221.365,"end":221.52501,"confidence":0.996185,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.029936030507087708},{"word":"that","start":221.52501,"end":222.02501,"confidence":0.99970156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.040791433304548264},{"word":"per","start":222.405,"end":222.725,"confidence":0.99361527,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.0289221853017807},{"word":"month","start":222.725,"end":223.225,"confidence":0.9143054,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":-0.03528300300240517},{"word":"monthly","start":225.56,"end":226.04,"confidence":0.5549877,"punctuated_word":"Monthly","sentiment":"neutral","sentiment_score":-0.04064604640007019},{"word":"per","start":226.04,"end":226.54,"confidence":0.9853351,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.0339137427508831},{"word":"quarter","start":226.92,"end":227.42,"confidence":0.97038305,"punctuated_word":"quarter.","sentiment":"neutral","sentiment_score":-0.054441943764686584},{"word":"oh","start":255.55,"end":255.71,"confidence":0.7366295,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04504070803523064},{"word":"i","start":255.71,"end":255.87,"confidence":0.9801221,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04154953360557556},{"word":"think","start":255.87,"end":256.03,"confidence":0.751656,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.031009653583168983},{"word":"looking","start":256.03,"end":256.35,"confidence":0.5636079,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.03274430334568024},{"word":"at","start":256.35,"end":256.51,"confidence":0.9735972,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03254809230566025},{"word":"that","start":256.51,"end":256.67,"confidence":0.862964,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.024708902463316917},{"word":"it's","start":256.67,"end":256.83,"confidence":0.99426115,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.025574222207069397},{"word":"got","start":256.83,"end":256.99,"confidence":0.99877876,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.029426999390125275},{"word":"the","start":256.99,"end":257.15,"confidence":0.7217297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03761228919029236},{"word":"account","start":257.15,"end":257.39,"confidence":0.5164991,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.03796125203371048},{"word":"management","start":257.39,"end":257.79,"confidence":0.9398097,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.042699869722127914},{"word":"fund","start":257.79,"end":258.03,"confidence":0.41962326,"punctuated_word":"fund","sentiment":"neutral","sentiment_score":-0.04973827302455902},{"word":"is","start":258.03,"end":258.11,"confidence":0.44327593,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04532358795404434},{"word":"184,000","start":258.11,"end":259.73,"confidence":0.90118533,"punctuated_word":"184,000.","sentiment":"neutral","sentiment_score":-0.027579745277762413},{"word":"that","start":259.79,"end":260.03,"confidence":0.9818217,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.03828257694840431},{"word":"must","start":260.03,"end":260.27,"confidence":0.9778516,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.04278551787137985},{"word":"be","start":260.27,"end":260.51,"confidence":0.99041,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.039579782634973526},{"word":"per","start":260.51,"end":261.01,"confidence":0.9829495,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.024690954014658928},{"word":"quarter","start":261.23,"end":261.73,"confidence":0.9980717,"punctuated_word":"quarter.","sentiment":"neutral","sentiment_score":-0.04137568920850754},{"word":"yeah","start":267.505,"end":267.825,"confidence":0.996078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028460992500185966},{"word":"yeah","start":267.825,"end":268.225,"confidence":0.99890447,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05751027911901474},{"word":"that","start":268.225,"end":268.385,"confidence":0.927809,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.11095038801431656},{"word":"would","start":268.385,"end":268.625,"confidence":0.9711019,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.11734039336442947},{"word":"make","start":268.625,"end":268.945,"confidence":0.99080324,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0977189838886261},{"word":"some","start":268.945,"end":269.185,"confidence":0.99459213,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.07435893267393112},{"word":"sense","start":269.185,"end":269.685,"confidence":0.98746645,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":0.05651390925049782},{"word":"if","start":270.145,"end":270.385,"confidence":0.9636235,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04028115049004555},{"word":"i","start":270.385,"end":270.465,"confidence":0.99860066,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025546103715896606},{"word":"just","start":270.465,"end":270.705,"confidence":0.89963794,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04047708213329315},{"word":"quickly","start":270.705,"end":271.185,"confidence":0.98831195,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.0392107218503952},{"word":"top","start":271.185,"end":271.505,"confidence":0.1654744,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.026245173066854477},{"word":"of","start":271.505,"end":271.665,"confidence":0.87808853,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.025085195899009705},{"word":"these","start":271.665,"end":272.165,"confidence":0.90536404,"punctuated_word":"these,","sentiment":"neutral","sentiment_score":0.012257713824510574},{"word":"that","start":272.305,"end":272.625,"confidence":0.998816,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00991283357143402},{"word":"comes","start":272.625,"end":272.945,"confidence":0.9943922,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.0028697773814201355},{"word":"to","start":272.945,"end":273.445,"confidence":0.991996,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004246793687343597},{"word":"185,000","start":274.385,"end":276.405,"confidence":0.9051059,"punctuated_word":"185,000,","sentiment":"neutral","sentiment_score":0.015069982036948204},{"word":"and","start":277.585,"end":277.745,"confidence":0.99944395,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00942714512348175},{"word":"then","start":277.745,"end":277.985,"confidence":0.9990621,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.011309158056974413},{"word":"there's","start":277.985,"end":278.485,"confidence":0.95276904,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.0036615505814552303},{"word":"care","start":278.785,"end":279.025,"confidence":0.81608295,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.010126534849405289},{"word":"management","start":279.025,"end":279.525,"confidence":0.97366357,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.034883905202150345},{"word":"supplement","start":279.87,"end":280.11002,"confidence":0.71673346,"punctuated_word":"supplement.","sentiment":"neutral","sentiment_score":-0.02653208933770657},{"word":"i","start":280.11002,"end":280.19,"confidence":0.63098884,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10373156517744064},{"word":"don't","start":280.19,"end":280.43,"confidence":0.9613712,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0843227356672287},{"word":"know","start":280.43,"end":280.51,"confidence":0.99720615,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06937848031520844},{"word":"what","start":280.51,"end":280.67,"confidence":0.99266607,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08552111685276031},{"word":"that","start":280.67,"end":280.83002,"confidence":0.9978276,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06064582988619805},{"word":"is","start":280.83002,"end":281.07,"confidence":0.99549824,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.06561920791864395},{"word":"okay","start":281.07,"end":281.57,"confidence":0.9983937,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017210226505994797},{"word":"yeah","start":281.71,"end":282.03,"confidence":0.99853,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017885863780975342},{"word":"i","start":282.03,"end":282.11002,"confidence":0.9948382,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.000922229140996933},{"word":"reckon","start":282.11002,"end":282.43,"confidence":0.9979583,"punctuated_word":"reckon","sentiment":"neutral","sentiment_score":0.0011483989655971527},{"word":"that's","start":282.43,"end":282.75,"confidence":0.99698174,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.015659766271710396},{"word":"okay","start":294.32498,"end":294.82498,"confidence":0.8637624,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07238344103097916},{"word":"alright","start":296.56497,"end":297.06497,"confidence":0.9938965,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1268410086631775},{"word":"all","start":297.28497,"end":297.525,"confidence":0.9933954,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.14736881852149963},{"word":"good","start":297.525,"end":298.025,"confidence":0.9996337,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.45984435081481934},{"word":"i've","start":298.085,"end":298.405,"confidence":0.7074082,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.3761047124862671},{"word":"probably","start":298.405,"end":298.645,"confidence":0.9979752,"punctuated_word":"probably","sentiment":"positive","sentiment_score":0.4072302579879761},{"word":"got","start":298.645,"end":298.805,"confidence":0.99651873,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3583465814590454},{"word":"the","start":298.805,"end":298.965,"confidence":0.9990037,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.35780444741249084},{"word":"information","start":298.965,"end":299.465,"confidence":0.9999343,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.28146427869796753},{"word":"i","start":299.525,"end":299.685,"confidence":0.99859744,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3030067980289459},{"word":"need","start":299.685,"end":300.185,"confidence":0.99780095,"punctuated_word":"need.","sentiment":"neutral","sentiment_score":0.31400975584983826},{"word":"give","start":300.965,"end":301.205,"confidence":0.98412275,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.1441052258014679},{"word":"me","start":301.205,"end":301.365,"confidence":0.99980766,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13380244374275208},{"word":"a","start":301.365,"end":301.44498,"confidence":0.9970457,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1680668741464615},{"word":"bell","start":301.44498,"end":301.84497,"confidence":0.964067,"punctuated_word":"bell","sentiment":"neutral","sentiment_score":0.15009233355522156},{"word":"later","start":301.84497,"end":302.245,"confidence":0.9962335,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.1664869636297226},{"word":"on","start":302.245,"end":302.56497,"confidence":0.7563852,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":0.13746105134487152},{"word":"and","start":302.56497,"end":303.06497,"confidence":0.8117268,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.08605164289474487},{"word":"yeah","start":303.205,"end":303.705,"confidence":0.9968022,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.13714316487312317},{"word":"puppy's","start":303.76498,"end":304.16498,"confidence":0.65037125,"punctuated_word":"puppy's","sentiment":"neutral","sentiment_score":0.1529170721769333},{"word":"alright","start":304.16498,"end":304.66498,"confidence":0.9943525,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.13709931075572968},{"word":"thanks","start":305.925,"end":306.425,"confidence":0.9957783,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.8204977512359619},{"word":"bye","start":306.85095,"end":307.35095,"confidence":0.9839233,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2858489155769348}],"paragraphs":{"transcript":"\nHi. Good. Yeah. Okay. Happy for all that to happen.\n\nI'm just conscious that we we we do need to catch up and work some stuff out fairly quickly. Yeah. Yeah. And and we can yeah. Or we can maybe even have a Teams meeting or whatever you want, but, yeah, the call is fine.\n\nJust very quickly before you go, because I cannot, for the life of me find it. Is there a report in Sandware that I can run that gives me the package breakdown by level? How many clients at what level and whether or not they're a transition client, a grandfather client, or a brand new, like, support at home client. She's not she's not in today. Product.\n\nSo hang on. So I'm in support at home. I can see there are various there's invoice and claiming, evidence justification, client statements, care management budget. No? Which one is it?\n\nThat one? Yes. Yes. And there's an export. And so I could work out what the 100% was and then convert that into an annual income.\n\nOkay. I'll have a I'll have a look at that. Twenty seven. Yeah. Yeah.\n\nAnd is that per month? Monthly per quarter. Oh, I think looking at that, it's got the account management fund is 184,000. That must be per quarter. Yeah.\n\nYeah. That would make some sense. If I just quickly top of these, that comes to 185,000, and then there's care management supplement. I don't know what that is. Okay.\n\nYeah. I reckon that's Okay. Alright. All good. I've probably got the information I need.\n\nGive me a bell later on, and, yeah, puppy's alright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.05912434309720993},{"text":"Good.","start":3.04,"end":3.54,"sentiment":"positive","sentiment_score":0.6347751021385193},{"text":"Yeah.","start":27.384998,"end":27.704998,"sentiment":"neutral","sentiment_score":0.028183063492178917},{"text":"Okay.","start":27.704998,"end":28.204998,"sentiment":"neutral","sentiment_score":0.14491896331310272},{"text":"Happy for all that to happen.","start":30.77,"end":32.05,"sentiment":"positive","sentiment_score":0.5056850214799246}],"sentiment":"positive","sentiment_score":0.3901111600920558,"num_words":10,"start":0.32,"end":32.05},{"sentences":[{"text":"I'm just conscious that we we we do need to catch up and work some stuff out fairly quickly.","start":32.05,"end":37.11,"sentiment":"neutral","sentiment_score":0.09065175958369907},{"text":"Yeah.","start":45.855,"end":46.094997,"sentiment":"neutral","sentiment_score":0.04414235055446625},{"text":"Yeah.","start":46.094997,"end":46.415,"sentiment":"neutral","sentiment_score":0.040807511657476425},{"text":"And and we can yeah.","start":46.415,"end":48.895,"sentiment":"neutral","sentiment_score":0.027479469031095504},{"text":"Or we can maybe even have a Teams meeting or whatever you want, but, yeah, the call is fine.","start":48.895,"end":52.754997,"sentiment":"neutral","sentiment_score":0.04110079641012769}],"sentiment":"neutral","sentiment_score":0.06056990602778064,"num_words":45,"start":32.05,"end":52.754997},{"sentences":[{"text":"Just very quickly before you go, because I cannot, for the life of me find it.","start":53.535,"end":57.87,"sentiment":"neutral","sentiment_score":-0.07602093531750143},{"text":"Is there a report in Sandware that I can run that gives me the package breakdown by level?","start":57.87,"end":65.33,"sentiment":"neutral","sentiment_score":-0.011475856726368269},{"text":"How many clients at what level and whether or not they're a transition client, a grandfather client, or a brand new, like, support at home client.","start":65.95,"end":74.185,"sentiment":"neutral","sentiment_score":-0.03378273661320026},{"text":"She's not she's not in today.","start":86.16,"end":88.26,"sentiment":"neutral","sentiment_score":-0.19845449924468994},{"text":"Product.","start":103.945,"end":104.445,"sentiment":"neutral","sentiment_score":-0.017211033031344414}],"sentiment":"neutral","sentiment_score":-0.05237596368055735,"num_words":67,"start":53.535,"end":104.445},{"sentences":[{"text":"So hang on.","start":153.11,"end":154.31,"sentiment":"neutral","sentiment_score":-0.015245002383987108},{"text":"So I'm in support at home.","start":154.31,"end":156.25,"sentiment":"neutral","sentiment_score":0.02708090717593829},{"text":"I can see there are various there's invoice and claiming, evidence justification, client statements, care management budget.","start":156.515,"end":163.575,"sentiment":"neutral","sentiment_score":0.022469161078333855},{"text":"No?","start":163.635,"end":163.955,"sentiment":"neutral","sentiment_score":-0.02283691242337227},{"text":"Which one is it?","start":163.955,"end":165.095,"sentiment":"neutral","sentiment_score":0.02307386975735426}],"sentiment":"neutral","sentiment_score":0.01832854002714157,"num_words":31,"start":153.11,"end":165.095},{"sentences":[{"text":"That one?","start":165.315,"end":165.97499,"sentiment":"neutral","sentiment_score":0.02431065682321787},{"text":"Yes.","start":173.54999,"end":173.87,"sentiment":"neutral","sentiment_score":0.069148488342762},{"text":"Yes.","start":173.87,"end":174.37,"sentiment":"neutral","sentiment_score":0.0681171789765358},{"text":"And there's an export.","start":174.75,"end":175.89,"sentiment":"neutral","sentiment_score":0.06252480298280716},{"text":"And so I could work out what the 100% was and then convert that into an annual income.","start":184.28499,"end":190.385,"sentiment":"neutral","sentiment_score":0.10329429391357633}],"sentiment":"neutral","sentiment_score":0.08828013397466677,"num_words":26,"start":165.315,"end":190.385},{"sentences":[{"text":"Okay.","start":194.685,"end":195.185,"sentiment":"neutral","sentiment_score":0.09270863234996796},{"text":"I'll have a I'll have a look at that.","start":195.245,"end":196.77,"sentiment":"neutral","sentiment_score":0.05733161005708906},{"text":"Twenty seven.","start":203.97,"end":204.95,"sentiment":"neutral","sentiment_score":0.006204889388754964},{"text":"Yeah.","start":208.13,"end":208.45,"sentiment":"neutral","sentiment_score":0.09665034711360931},{"text":"Yeah.","start":208.45,"end":208.95,"sentiment":"neutral","sentiment_score":0.09853285551071168}],"sentiment":"neutral","sentiment_score":0.05830615030468574,"num_words":14,"start":194.685,"end":208.95},{"sentences":[{"text":"And is that per month?","start":221.125,"end":223.225,"sentiment":"neutral","sentiment_score":-0.03171866908669472},{"text":"Monthly per quarter.","start":225.56,"end":227.42,"sentiment":"neutral","sentiment_score":-0.04300057763854662},{"text":"Oh, I think looking at that, it's got the account management fund is 184,000.","start":255.55,"end":259.73,"sentiment":"neutral","sentiment_score":-0.03596553086702313},{"text":"That must be per quarter.","start":259.79,"end":261.73,"sentiment":"neutral","sentiment_score":-0.03734290413558483},{"text":"Yeah.","start":267.505,"end":267.825,"sentiment":"neutral","sentiment_score":0.028460992500185966}],"sentiment":"neutral","sentiment_score":-0.0339059299523277,"num_words":28,"start":221.125,"end":267.825},{"sentences":[{"text":"Yeah.","start":267.825,"end":268.225,"sentiment":"neutral","sentiment_score":0.05751027911901474},{"text":"That would make some sense.","start":268.225,"end":269.685,"sentiment":"neutral","sentiment_score":0.09137652143836021},{"text":"If I just quickly top of these, that comes to 185,000, and then there's care management supplement.","start":270.145,"end":280.11002,"sentiment":"neutral","sentiment_score":0.010646776241414687},{"text":"I don't know what that is.","start":280.11002,"end":281.07,"sentiment":"neutral","sentiment_score":-0.07820315596958001},{"text":"Okay.","start":281.07,"end":281.57,"sentiment":"neutral","sentiment_score":0.017210226505994797}],"sentiment":"neutral","sentiment_score":0.008112645770112673,"num_words":30,"start":267.825,"end":281.57},{"sentences":[{"text":"Yeah.","start":281.71,"end":282.03,"sentiment":"neutral","sentiment_score":0.017885863780975342},{"text":"I reckon that's Okay.","start":282.03,"end":294.82498,"sentiment":"neutral","sentiment_score":-0.021493144799023867},{"text":"Alright.","start":296.56497,"end":297.06497,"sentiment":"neutral","sentiment_score":0.1268410086631775},{"text":"All good.","start":297.28497,"end":298.025,"sentiment":"neutral","sentiment_score":0.3036065846681595},{"text":"I've probably got the information I need.","start":298.085,"end":300.185,"sentiment":"positive","sentiment_score":0.3425666902746473}],"sentiment":"neutral","sentiment_score":0.2042622863004605,"num_words":15,"start":281.71,"end":300.185},{"sentences":[{"text":"Give me a bell later on, and, yeah, puppy's alright.","start":300.965,"end":304.66498,"sentiment":"neutral","sentiment_score":0.1413226082921028},{"text":"Thanks.","start":305.925,"end":306.425,"sentiment":"positive","sentiment_score":0.8204977512359619},{"text":"Bye.","start":306.85095,"end":307.35095,"sentiment":"neutral","sentiment_score":0.2858489155769348}],"sentiment":"neutral","sentiment_score":0.20996439581116041,"num_words":12,"start":300.965,"end":307.35095}]}}]},{"alternatives":[{"transcript":"Hi. How are you? That's good. I've just had a call from the school. I need to go and pick my son up. He's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff. I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is. Yeah. Yeah. Definitely. Yeah. I so could I maybe give you a call and we can just have a phone call about it? Yeah. Yeah. Yeah. Yeah. Yeah. I don't off the top of my head, I don't know. Jess is probably the person who would have the best idea if there is because she'd be the only one who would've alright. Okay. I mean, I can definitely have a look, but off the top of my head, I don't know. I know that we do really struggle to get that kind of information. And, generally, we've had to go more into what is it called? Care hang on. Sorry. I'm just looking on this side bar because I think under support at home in the sidebar, you can get some information out of hold on a sec. Care management budget. It's a bit of a backwards way of doing it, I suppose. In the budget entitlement items under care management budget, if you export that, I think you can use that information to get an idea of where people like, what level people are on because of the amount, but that's not very easy way of doing it. Yeah. Yep. That's yep. That's the one. You see that budget entitlement items, the table on the left? Yeah. Yeah. That because the amounts of it is how much care management we're claiming, I believe so. Yes. That, though, like that, you can see at the top is for what's that? July 26 to June 2027. So that's for this financial year that it's showing. Yeah. You can't get it broken down any further than that, which is a bit annoying. But I'm not sure in the export whether it does it by quarter or by must be not sure. No. I'm not sure. Without looking at the amount of how much it is per quarter, I'm not really sure. I'm not dealing with the amounts often enough with clients to remember what they are. Yeah. I think it would be because everything seems to be per quarter, doesn't it? That's where people have some extra needs or whatever, like, I don't know, Aboriginal or DVA, I think. There's a DVA supplement maybe as well. So some people get a little bit extra, I think, but not many. That's very rare. Yeah. Yep. Alright. I'll I'll let you know. Yes. Okay. No worries. Alright. Thank you. Alright. Bye.","confidence":0.99758685,"words":[{"word":"hi","start":1.4399999,"end":1.76,"confidence":0.9985868,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09652599692344666},{"word":"how","start":1.76,"end":1.92,"confidence":0.9994814,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.14500436186790466},{"word":"are","start":1.92,"end":2.1599998,"confidence":0.9997669,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10403332114219666},{"word":"you","start":2.1599998,"end":2.6599998,"confidence":0.9998585,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.17522019147872925},{"word":"that's","start":3.9199998,"end":4.24,"confidence":0.90913236,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6907968521118164},{"word":"good","start":4.24,"end":4.74,"confidence":0.9921321,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6548984050750732},{"word":"i've","start":5.3599997,"end":5.6,"confidence":0.80525476,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.1307312250137329},{"word":"just","start":5.6,"end":5.8399997,"confidence":0.9997236,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008075624704360962},{"word":"had","start":5.8399997,"end":6.0,"confidence":0.9991731,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.010345518589019775},{"word":"a","start":6.0,"end":6.16,"confidence":0.9992912,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010533548891544342},{"word":"call","start":6.16,"end":6.48,"confidence":0.9997335,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.00043623149394989014},{"word":"from","start":6.48,"end":6.64,"confidence":0.9999337,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01798715814948082},{"word":"the","start":6.64,"end":6.7999997,"confidence":0.99735105,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015809185802936554},{"word":"school","start":6.7999997,"end":7.2999997,"confidence":0.9975498,"punctuated_word":"school.","sentiment":"neutral","sentiment_score":0.01713457517325878},{"word":"i","start":7.44,"end":7.52,"confidence":0.9263233,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07235610485076904},{"word":"need","start":7.52,"end":7.7599998,"confidence":0.999438,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04417615756392479},{"word":"to","start":7.7599998,"end":7.8399997,"confidence":0.999705,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.032081108540296555},{"word":"go","start":7.8399997,"end":8.0,"confidence":0.99983215,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.039391640573740005},{"word":"and","start":8.0,"end":8.16,"confidence":0.9975988,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04559833183884621},{"word":"pick","start":8.16,"end":8.48,"confidence":0.9993044,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":-0.06621475517749786},{"word":"my","start":8.48,"end":8.639999,"confidence":0.99955386,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05457092449069023},{"word":"son","start":8.639999,"end":8.88,"confidence":0.9997814,"punctuated_word":"son","sentiment":"neutral","sentiment_score":-0.02438950538635254},{"word":"up","start":8.88,"end":9.12,"confidence":0.99843657,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.0438009649515152},{"word":"he's","start":9.12,"end":9.28,"confidence":0.9862524,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.14867013692855835},{"word":"it","start":9.44,"end":9.599999,"confidence":0.9980411,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.23305946588516235},{"word":"sounds","start":9.599999,"end":9.84,"confidence":0.9966466,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":-0.18329380452632904},{"word":"like","start":9.84,"end":10.0,"confidence":0.96715206,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.22557899355888367},{"word":"maybe","start":10.0,"end":10.32,"confidence":0.9850427,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.14748014509677887},{"word":"he's","start":10.32,"end":10.48,"confidence":0.99968207,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.19670742750167847},{"word":"having","start":10.48,"end":10.719999,"confidence":0.9997222,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.23997512459754944},{"word":"a","start":10.719999,"end":10.8,"confidence":0.9990404,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25854039192199707},{"word":"migraine","start":10.8,"end":11.28,"confidence":0.99975234,"punctuated_word":"migraine","sentiment":"neutral","sentiment_score":-0.15134240686893463},{"word":"again","start":11.28,"end":11.679999,"confidence":0.9991605,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.1861668676137924},{"word":"or","start":11.679999,"end":11.84,"confidence":0.9967788,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.21057693660259247},{"word":"something","start":11.84,"end":12.16,"confidence":0.99242103,"punctuated_word":"something,","sentiment":"neutral","sentiment_score":-0.21402910351753235},{"word":"but","start":12.16,"end":12.32,"confidence":0.99985313,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.21683382987976071},{"word":"he's","start":12.32,"end":12.719999,"confidence":0.9992095,"punctuated_word":"he's","sentiment":"negative","sentiment_score":-0.41665810346603394},{"word":"very","start":12.719999,"end":13.219999,"confidence":0.9998729,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.5300248861312866},{"word":"dizzy","start":13.599999,"end":14.0,"confidence":0.9934614,"punctuated_word":"dizzy","sentiment":"negative","sentiment_score":-0.5220314860343933},{"word":"and","start":14.0,"end":14.5,"confidence":0.9776303,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3991534113883972},{"word":"all","start":14.755,"end":14.995,"confidence":0.95706457,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.4171033501625061},{"word":"this","start":14.995,"end":15.495,"confidence":0.83028936,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.39089804887771606},{"word":"stuff","start":15.715,"end":15.795,"confidence":0.93263024,"punctuated_word":"stuff.","sentiment":"negative","sentiment_score":-0.3806048035621643},{"word":"i'm","start":15.795,"end":16.115,"confidence":0.9136432,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25133776664733887},{"word":"not","start":16.115,"end":16.275,"confidence":0.9782577,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19314129650592804},{"word":"quite","start":16.275,"end":16.515,"confidence":0.9997844,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.3089444637298584},{"word":"sure","start":16.515,"end":16.835001,"confidence":0.99996424,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2842901051044464},{"word":"whether","start":16.835001,"end":17.335001,"confidence":0.99984014,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.2187768518924713},{"word":"i'll","start":18.115,"end":18.435,"confidence":0.9995688,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.196685791015625},{"word":"be","start":18.435,"end":18.595001,"confidence":0.99982846,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16486279666423798},{"word":"coming","start":18.595001,"end":18.835,"confidence":0.99997044,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.18338625133037567},{"word":"back","start":18.835,"end":19.155,"confidence":0.9998753,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.19350211322307587},{"word":"or","start":19.155,"end":19.655,"confidence":0.5185791,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1577303409576416},{"word":"i","start":19.715,"end":19.875,"confidence":0.86430496,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18640688061714172},{"word":"might","start":19.875,"end":20.115,"confidence":0.9999105,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.1257326751947403},{"word":"take","start":20.115,"end":20.355,"confidence":0.9949064,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.22437132894992828},{"word":"my","start":20.355,"end":20.515,"confidence":0.9917001,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16675885021686554},{"word":"stuff","start":20.515,"end":20.755001,"confidence":0.99660754,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.1474563330411911},{"word":"to","start":20.755001,"end":20.915,"confidence":0.9988601,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1884171962738037},{"word":"work","start":20.915,"end":21.235,"confidence":0.9999161,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.14179641008377075},{"word":"from","start":21.235,"end":21.395,"confidence":0.999757,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.06469988822937012},{"word":"home","start":21.395,"end":21.715,"confidence":0.9999106,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.112997904419899},{"word":"maybe","start":21.715,"end":22.215,"confidence":0.72180843,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.12156280875205994},{"word":"depending","start":24.275,"end":24.755001,"confidence":0.6394404,"punctuated_word":"depending","sentiment":"neutral","sentiment_score":-0.1252671778202057},{"word":"on","start":24.755001,"end":24.835,"confidence":0.99972945,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11512158811092375},{"word":"how","start":24.835,"end":25.075,"confidence":0.99956197,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1192367672920227},{"word":"he","start":25.075,"end":25.314999,"confidence":0.9934902,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.122626394033432},{"word":"is","start":25.314999,"end":25.814999,"confidence":0.99772286,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.13731324672698977},{"word":"yeah","start":35.69,"end":36.19,"confidence":0.85410225,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019250882789492607},{"word":"yeah","start":36.65,"end":37.15,"confidence":0.9953238,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07347561419010162},{"word":"definitely","start":37.21,"end":37.71,"confidence":0.9981892,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.11392675340175629},{"word":"yeah","start":38.01,"end":38.51,"confidence":0.98582363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06065988168120384},{"word":"i","start":40.33,"end":40.57,"confidence":0.9574889,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.045306701213121414},{"word":"so","start":40.97,"end":41.47,"confidence":0.99578816,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.045123323798179626},{"word":"could","start":43.395,"end":43.635,"confidence":0.9984164,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.05052128806710243},{"word":"i","start":43.635,"end":43.875,"confidence":0.9998888,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04598964750766754},{"word":"maybe","start":43.875,"end":44.195,"confidence":0.9556033,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.046255625784397125},{"word":"give","start":44.195,"end":44.434998,"confidence":0.99957126,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.04529286175966263},{"word":"you","start":44.434998,"end":44.675,"confidence":0.9999087,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041228145360946655},{"word":"a","start":44.675,"end":44.835,"confidence":0.9992362,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04771284759044647},{"word":"call","start":44.835,"end":45.335,"confidence":0.99975353,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04107673093676567},{"word":"and","start":46.114998,"end":46.515,"confidence":0.39495817,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.022278450429439545},{"word":"we","start":46.515,"end":46.675,"confidence":0.8162953,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02761208266019821},{"word":"can","start":46.675,"end":46.914997,"confidence":0.99898285,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04011441022157669},{"word":"just","start":46.914997,"end":47.074997,"confidence":0.9992694,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03103845939040184},{"word":"have","start":47.074997,"end":47.235,"confidence":0.99868697,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04031683877110481},{"word":"a","start":47.235,"end":47.394997,"confidence":0.9905972,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03952699154615402},{"word":"phone","start":47.394997,"end":47.635,"confidence":0.998642,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.03568826615810394},{"word":"call","start":47.635,"end":47.875,"confidence":0.99822253,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.033740706741809845},{"word":"about","start":47.875,"end":48.035,"confidence":0.99923956,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.028911057859659195},{"word":"it","start":48.035,"end":48.535,"confidence":0.99206865,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.023460155352950096},{"word":"yeah","start":51.875,"end":52.375,"confidence":0.98323756,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0872918963432312},{"word":"yeah","start":52.434998,"end":52.675,"confidence":0.7909565,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023646946996450424},{"word":"yeah","start":52.675,"end":52.915,"confidence":0.8040991,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013759088702499866},{"word":"yeah","start":52.915,"end":53.415,"confidence":0.81220615,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008223406970500946},{"word":"yeah","start":56.274998,"end":56.774998,"confidence":0.8039339,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06016220152378082},{"word":"i","start":77.205,"end":77.525,"confidence":0.9288704,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17650768160820007},{"word":"don't","start":77.525,"end":78.025,"confidence":0.99904835,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15262219309806824},{"word":"off","start":78.885,"end":79.045,"confidence":0.91935754,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.15083906054496765},{"word":"the","start":79.045,"end":79.205,"confidence":0.99733436,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17412908375263214},{"word":"top","start":79.205,"end":79.445,"confidence":0.99984527,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.2154160737991333},{"word":"of","start":79.445,"end":79.525,"confidence":0.99635714,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2268202602863312},{"word":"my","start":79.525,"end":79.685,"confidence":0.99943596,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2250707596540451},{"word":"head","start":79.685,"end":79.925,"confidence":0.9970628,"punctuated_word":"head,","sentiment":"neutral","sentiment_score":-0.1928842067718506},{"word":"i","start":79.925,"end":80.085,"confidence":0.9998591,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2427932471036911},{"word":"don't","start":80.085,"end":80.405,"confidence":0.9999835,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1451047956943512},{"word":"know","start":80.405,"end":80.905,"confidence":0.9995487,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.22093236446380615},{"word":"jess","start":81.765,"end":82.085,"confidence":0.69674623,"punctuated_word":"Jess","sentiment":"neutral","sentiment_score":-0.21505527198314667},{"word":"is","start":82.085,"end":82.325,"confidence":0.999153,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2707005739212036},{"word":"probably","start":82.325,"end":82.825,"confidence":0.9976913,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.2509523928165436},{"word":"the","start":83.045,"end":83.205,"confidence":0.99977213,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2380050867795944},{"word":"person","start":83.205,"end":83.605,"confidence":0.9999163,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.15430711209774017},{"word":"who","start":83.605,"end":83.765,"confidence":0.999848,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.15576975047588348},{"word":"would","start":83.765,"end":83.925,"confidence":0.9998252,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11916276812553406},{"word":"have","start":83.925,"end":84.085,"confidence":0.99958616,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13393603265285492},{"word":"the","start":84.085,"end":84.245,"confidence":0.9993259,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15136682987213135},{"word":"best","start":84.245,"end":84.565,"confidence":0.99991953,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.14242906868457794},{"word":"idea","start":84.565,"end":84.965,"confidence":0.9889249,"punctuated_word":"idea","sentiment":"neutral","sentiment_score":-0.16847418248653412},{"word":"if","start":84.965,"end":85.125,"confidence":0.9851688,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13151642680168152},{"word":"there","start":85.125,"end":85.445,"confidence":0.9720383,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1188107430934906},{"word":"is","start":85.445,"end":85.685,"confidence":0.9993161,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0984763503074646},{"word":"because","start":85.685,"end":85.925,"confidence":0.6338077,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08362779021263123},{"word":"she'd","start":85.925,"end":86.165,"confidence":0.991655,"punctuated_word":"she'd","sentiment":"neutral","sentiment_score":-0.09525257349014282},{"word":"be","start":86.165,"end":86.325,"confidence":0.9967223,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.25273457169532776},{"word":"the","start":86.325,"end":86.485,"confidence":0.9990508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2705816626548767},{"word":"only","start":86.485,"end":86.725,"confidence":0.99908924,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.2105245292186737},{"word":"one","start":86.725,"end":86.885,"confidence":0.99860954,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.2587011754512787},{"word":"who","start":86.885,"end":87.125,"confidence":0.99906427,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.19388821721076965},{"word":"would've","start":87.125,"end":87.57,"confidence":0.80845404,"punctuated_word":"would've","sentiment":"neutral","sentiment_score":-0.208185076713562},{"word":"alright","start":88.77,"end":89.09,"confidence":0.7720842,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.031623031944036484},{"word":"okay","start":89.09,"end":89.57,"confidence":0.99946725,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.042550526559352875},{"word":"i","start":89.57,"end":89.729996,"confidence":0.9996474,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06397286057472229},{"word":"mean","start":89.729996,"end":90.229996,"confidence":0.99669075,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.04623698070645332},{"word":"i","start":90.29,"end":90.45,"confidence":0.99986804,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06874546408653259},{"word":"can","start":90.45,"end":90.61,"confidence":0.999843,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.017617203295230865},{"word":"definitely","start":90.61,"end":91.01,"confidence":0.99957246,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.02263472229242325},{"word":"have","start":91.01,"end":91.25,"confidence":0.99980456,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03875359147787094},{"word":"a","start":91.25,"end":91.33,"confidence":0.9996896,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05293792858719826},{"word":"look","start":91.33,"end":91.57,"confidence":0.827838,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":0.07276651263237},{"word":"but","start":91.57,"end":91.81,"confidence":0.9994566,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.004165001213550568},{"word":"off","start":91.81,"end":91.97,"confidence":0.95227134,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.11922910064458848},{"word":"the","start":91.97,"end":92.13,"confidence":0.99794525,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10439930856227876},{"word":"top","start":92.13,"end":92.29,"confidence":0.99989855,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.10724631696939468},{"word":"of","start":92.29,"end":92.37,"confidence":0.997414,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11983567476272584},{"word":"my","start":92.37,"end":92.53,"confidence":0.9992447,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15640898048877716},{"word":"head","start":92.53,"end":92.85,"confidence":0.97204524,"punctuated_word":"head,","sentiment":"neutral","sentiment_score":-0.13375680148601532},{"word":"i","start":92.85,"end":92.93,"confidence":0.99984777,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19038617610931396},{"word":"don't","start":92.93,"end":93.33,"confidence":0.9999866,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1442367136478424},{"word":"know","start":93.33,"end":93.83,"confidence":0.9991853,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.09922757744789124},{"word":"i","start":94.13,"end":94.37,"confidence":0.7533612,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19904229044914248},{"word":"know","start":94.37,"end":94.53,"confidence":0.99976116,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.18123051524162292},{"word":"that","start":94.53,"end":95.03,"confidence":0.9998666,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19591838121414185},{"word":"we","start":95.25,"end":95.49,"confidence":0.99696106,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.30655163526535034},{"word":"do","start":95.49,"end":95.65,"confidence":0.99824655,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.3307931423187256},{"word":"really","start":95.65,"end":95.97,"confidence":0.99927324,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.35150471329689026},{"word":"struggle","start":95.97,"end":96.37,"confidence":0.99898857,"punctuated_word":"struggle","sentiment":"negative","sentiment_score":-0.489128053188324},{"word":"to","start":96.37,"end":96.53,"confidence":0.9997044,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5676049590110779},{"word":"get","start":96.53,"end":96.69,"confidence":0.99990904,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.5206098556518555},{"word":"that","start":96.69,"end":96.93,"confidence":0.99983907,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.373182475566864},{"word":"kind","start":96.93,"end":97.09,"confidence":0.9977264,"punctuated_word":"kind","sentiment":"negative","sentiment_score":-0.37192726135253906},{"word":"of","start":97.09,"end":97.33,"confidence":0.99955434,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4567772150039673},{"word":"information","start":97.33,"end":97.83,"confidence":0.8157033,"punctuated_word":"information.","sentiment":"negative","sentiment_score":-0.3764174580574035},{"word":"and","start":98.93,"end":99.25,"confidence":0.90760124,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.07522796094417572},{"word":"generally","start":99.25,"end":99.729996,"confidence":0.99969184,"punctuated_word":"generally,","sentiment":"neutral","sentiment_score":-0.07481693476438522},{"word":"we've","start":99.729996,"end":99.97,"confidence":0.9992641,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.08756499737501144},{"word":"had","start":99.97,"end":100.21,"confidence":0.99962497,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.11471614241600037},{"word":"to","start":100.21,"end":100.29,"confidence":0.9995239,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0942765697836876},{"word":"go","start":100.29,"end":100.61,"confidence":0.99983394,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.04617400839924812},{"word":"more","start":100.61,"end":100.93,"confidence":0.99887353,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.04381953924894333},{"word":"into","start":100.93,"end":101.25,"confidence":0.9991732,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.02206104621291161},{"word":"what","start":103.775,"end":103.935,"confidence":0.99821424,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02158997394144535},{"word":"is","start":103.935,"end":104.255,"confidence":0.9990113,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03130200132727623},{"word":"it","start":104.255,"end":104.655,"confidence":0.99795306,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.000537332147359848},{"word":"called","start":104.655,"end":105.155,"confidence":0.753656,"punctuated_word":"called?","sentiment":"neutral","sentiment_score":-0.018558599054813385},{"word":"care","start":105.534996,"end":106.034996,"confidence":0.32387823,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":-0.05747438594698906},{"word":"hang","start":107.295,"end":107.615,"confidence":0.98463154,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.06820422410964966},{"word":"on","start":107.615,"end":107.775,"confidence":0.9034442,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.0634785071015358},{"word":"sorry","start":107.775,"end":108.015,"confidence":0.9910606,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10442168265581132},{"word":"i'm","start":108.015,"end":108.174995,"confidence":0.99908936,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07548435032367706},{"word":"just","start":108.174995,"end":108.415,"confidence":0.99949455,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06848317384719849},{"word":"looking","start":108.415,"end":108.735,"confidence":0.9989285,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.056375157088041306},{"word":"on","start":108.735,"end":108.895,"confidence":0.97926885,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03849167749285698},{"word":"this","start":108.895,"end":109.134995,"confidence":0.7502389,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013835132122039797},{"word":"side","start":109.134995,"end":109.375,"confidence":0.6439145,"punctuated_word":"side","sentiment":"neutral","sentiment_score":-0.025274202227592468},{"word":"bar","start":109.375,"end":109.534996,"confidence":0.39287055,"punctuated_word":"bar","sentiment":"neutral","sentiment_score":-0.01667359471321106},{"word":"because","start":109.534996,"end":110.034996,"confidence":0.61964494,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.023827597498893734},{"word":"i","start":110.415,"end":110.494995,"confidence":0.69438046,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012719877064228058},{"word":"think","start":110.494995,"end":110.814995,"confidence":0.9995377,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.00822414830327034},{"word":"under","start":110.814995,"end":111.215,"confidence":0.99099684,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.008137159049510956},{"word":"support","start":111.215,"end":111.695,"confidence":0.99573517,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.03136561065912247},{"word":"at","start":111.695,"end":111.854996,"confidence":0.99704546,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03433588519692421},{"word":"home","start":111.854996,"end":112.354996,"confidence":0.99904555,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.00558631494641304},{"word":"in","start":112.415,"end":112.655,"confidence":0.82277757,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012677006423473358},{"word":"the","start":112.655,"end":112.735,"confidence":0.9976362,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0049690306186676025},{"word":"sidebar","start":112.735,"end":113.235,"confidence":0.7389374,"punctuated_word":"sidebar,","sentiment":"neutral","sentiment_score":-0.0025109313428401947},{"word":"you","start":115.455,"end":115.695,"confidence":0.97871006,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021542616188526154},{"word":"can","start":115.695,"end":116.095,"confidence":0.99990046,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.018156036734580994},{"word":"get","start":116.095,"end":116.595,"confidence":0.9994692,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05594789981842041},{"word":"some","start":116.61,"end":117.01,"confidence":0.99868697,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.06733107566833496},{"word":"information","start":117.01,"end":117.51,"confidence":0.99939,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.07465271651744843},{"word":"out","start":118.53,"end":118.770004,"confidence":0.9987091,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1328510344028473},{"word":"of","start":118.770004,"end":119.270004,"confidence":0.9992799,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10714086145162582},{"word":"hold","start":121.17,"end":121.49,"confidence":0.99638957,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.10154280066490172},{"word":"on","start":121.49,"end":121.65,"confidence":0.99910337,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05717350170016289},{"word":"a","start":121.65,"end":121.81,"confidence":0.984389,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07460182160139084},{"word":"sec","start":121.81,"end":122.31,"confidence":0.99795604,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.04792037606239319},{"word":"care","start":124.61,"end":125.01,"confidence":0.6019169,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":-0.1516769528388977},{"word":"management","start":125.01,"end":125.51,"confidence":0.977589,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.1419990062713623},{"word":"budget","start":125.81,"end":126.31,"confidence":0.96850276,"punctuated_word":"budget.","sentiment":"neutral","sentiment_score":-0.14296770095825195},{"word":"it's","start":133.465,"end":133.705,"confidence":0.80003273,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.18498937785625455},{"word":"a","start":133.705,"end":133.785,"confidence":0.99795157,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20952820777893064},{"word":"bit","start":133.785,"end":134.025,"confidence":0.99974114,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.25575727224349976},{"word":"of","start":134.025,"end":134.185,"confidence":0.99973696,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.31486746668815613},{"word":"a","start":134.185,"end":134.345,"confidence":0.998678,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3370596170425415},{"word":"backwards","start":134.345,"end":134.825,"confidence":0.98777187,"punctuated_word":"backwards","sentiment":"negative","sentiment_score":-0.3679370880126953},{"word":"way","start":134.825,"end":135.065,"confidence":0.9995196,"punctuated_word":"way","sentiment":"negative","sentiment_score":-0.3892842829227447},{"word":"of","start":135.065,"end":135.14499,"confidence":0.9998198,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2832184135913849},{"word":"doing","start":135.14499,"end":135.465,"confidence":0.9999386,"punctuated_word":"doing","sentiment":"negative","sentiment_score":-0.37064674496650696},{"word":"it","start":135.465,"end":135.545,"confidence":0.8175263,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.30433791875839233},{"word":"i","start":135.545,"end":135.625,"confidence":0.994307,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17560143768787384},{"word":"suppose","start":135.625,"end":136.105,"confidence":0.9768707,"punctuated_word":"suppose.","sentiment":"neutral","sentiment_score":-0.16691440343856812},{"word":"in","start":136.105,"end":136.345,"confidence":0.9981515,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.0476859025657177},{"word":"the","start":136.345,"end":136.745,"confidence":0.9905211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.042549461126327515},{"word":"budget","start":136.745,"end":137.22499,"confidence":0.99890685,"punctuated_word":"budget","sentiment":"neutral","sentiment_score":-0.06027070805430412},{"word":"entitlement","start":137.22499,"end":137.72499,"confidence":0.9961765,"punctuated_word":"entitlement","sentiment":"neutral","sentiment_score":-0.04949641972780228},{"word":"items","start":137.86499,"end":138.345,"confidence":0.99734724,"punctuated_word":"items","sentiment":"neutral","sentiment_score":-0.05060636997222901},{"word":"under","start":138.345,"end":138.665,"confidence":0.90691614,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.025240175426006317},{"word":"care","start":138.665,"end":138.905,"confidence":0.99459815,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.054539017379283905},{"word":"management","start":138.905,"end":139.405,"confidence":0.9997476,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.016171149909496307},{"word":"budget","start":139.465,"end":139.965,"confidence":0.98725235,"punctuated_word":"budget,","sentiment":"neutral","sentiment_score":-0.01055176556110382},{"word":"if","start":140.105,"end":140.265,"confidence":0.99845827,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03729461133480072},{"word":"you","start":140.265,"end":140.425,"confidence":0.9997769,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025879494845867157},{"word":"export","start":140.425,"end":140.905,"confidence":0.9914982,"punctuated_word":"export","sentiment":"neutral","sentiment_score":0.029617279767990112},{"word":"that","start":140.905,"end":141.14499,"confidence":0.99587756,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.003843560814857483},{"word":"i","start":141.14499,"end":141.22499,"confidence":0.9997558,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0020112842321395874},{"word":"think","start":141.22499,"end":141.465,"confidence":0.99996066,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.03177279233932495},{"word":"you","start":141.465,"end":141.625,"confidence":0.9618171,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018152840435504913},{"word":"can","start":141.625,"end":141.785,"confidence":0.9999348,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.018414072692394257},{"word":"use","start":141.785,"end":142.025,"confidence":0.9996172,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.0557878315448761},{"word":"that","start":142.025,"end":142.265,"confidence":0.9997093,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009148180484771729},{"word":"information","start":142.265,"end":142.765,"confidence":0.9998877,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.02656783163547516},{"word":"to","start":143.065,"end":143.22499,"confidence":0.9998049,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03226872533559799},{"word":"get","start":143.22499,"end":143.7,"confidence":0.9998654,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.050431132316589355},{"word":"an","start":144.66,"end":144.9,"confidence":0.9969258,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02064190059900284},{"word":"idea","start":144.9,"end":145.22,"confidence":0.9996828,"punctuated_word":"idea","sentiment":"neutral","sentiment_score":-0.013864032924175262},{"word":"of","start":145.22,"end":145.3,"confidence":0.9979652,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.004741854965686798},{"word":"where","start":145.3,"end":145.54,"confidence":0.9985078,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0319952592253685},{"word":"people","start":145.54,"end":145.78,"confidence":0.99968266,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.0024276748299598694},{"word":"like","start":145.94,"end":146.18,"confidence":0.96263105,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04323392361402512},{"word":"what","start":146.18,"end":146.68,"confidence":0.99956244,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05082229524850845},{"word":"level","start":147.06,"end":147.37999,"confidence":0.998992,"punctuated_word":"level","sentiment":"neutral","sentiment_score":-0.10531430691480637},{"word":"people","start":147.37999,"end":147.7,"confidence":0.99906963,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.053650304675102234},{"word":"are","start":147.7,"end":147.94,"confidence":0.99773216,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07505236566066742},{"word":"on","start":147.94,"end":148.26,"confidence":0.9998111,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0877278670668602},{"word":"because","start":148.26,"end":148.66,"confidence":0.9797275,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10874499380588531},{"word":"of","start":148.66,"end":148.81999,"confidence":0.998145,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14984729886054993},{"word":"the","start":148.81999,"end":148.98,"confidence":0.9979704,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19292600452899933},{"word":"amount","start":148.98,"end":149.45999,"confidence":0.9304178,"punctuated_word":"amount,","sentiment":"neutral","sentiment_score":-0.1771301031112671},{"word":"but","start":149.45999,"end":149.78,"confidence":0.99938035,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.18243634700775144},{"word":"that's","start":149.78,"end":150.28,"confidence":0.99979305,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3390921354293823},{"word":"not","start":150.42,"end":150.81999,"confidence":0.9994715,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3990662395954132},{"word":"very","start":150.81999,"end":151.22,"confidence":0.95572656,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.42824551463127136},{"word":"easy","start":151.22,"end":151.45999,"confidence":0.99954,"punctuated_word":"easy","sentiment":"negative","sentiment_score":-0.4111424684524536},{"word":"way","start":151.45999,"end":151.62,"confidence":0.9992211,"punctuated_word":"way","sentiment":"negative","sentiment_score":-0.43446165323257446},{"word":"of","start":151.62,"end":151.78,"confidence":0.99976903,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3502504229545593},{"word":"doing","start":151.78,"end":152.09999,"confidence":0.9998747,"punctuated_word":"doing","sentiment":"negative","sentiment_score":-0.3605074286460877},{"word":"it","start":152.09999,"end":152.59999,"confidence":0.9976282,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2667468786239624},{"word":"yeah","start":163.925,"end":164.405,"confidence":0.9523843,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016045615077018738},{"word":"yep","start":164.405,"end":164.80501,"confidence":0.9789981,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03346404433250427},{"word":"that's","start":164.80501,"end":165.125,"confidence":0.9721527,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.046774428337812424},{"word":"yep","start":165.205,"end":165.60501,"confidence":0.86730283,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.04003441333770752},{"word":"that's","start":165.60501,"end":165.925,"confidence":0.99471366,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04961908981204033},{"word":"the","start":165.925,"end":166.005,"confidence":0.8193142,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03823411092162132},{"word":"one","start":166.005,"end":166.505,"confidence":0.99291444,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.04250576347112656},{"word":"you","start":169.445,"end":169.60501,"confidence":0.4804494,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.03567726910114288},{"word":"see","start":169.60501,"end":169.845,"confidence":0.9471411,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.055560819804668427},{"word":"that","start":169.845,"end":170.005,"confidence":0.9924825,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05402560904622078},{"word":"budget","start":170.005,"end":170.505,"confidence":0.9944353,"punctuated_word":"budget","sentiment":"neutral","sentiment_score":0.03387284651398659},{"word":"entitlement","start":170.79001,"end":171.19,"confidence":0.9654229,"punctuated_word":"entitlement","sentiment":"neutral","sentiment_score":0.04124822840094566},{"word":"items","start":171.19,"end":171.67,"confidence":0.84661925,"punctuated_word":"items,","sentiment":"neutral","sentiment_score":0.03208817541599274},{"word":"the","start":171.67,"end":171.99,"confidence":0.99734795,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03731866180896759},{"word":"table","start":171.99,"end":172.31,"confidence":0.99802774,"punctuated_word":"table","sentiment":"neutral","sentiment_score":0.04330193251371384},{"word":"on","start":172.31,"end":172.71,"confidence":0.9978284,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0384875163435936},{"word":"the","start":172.71,"end":173.03,"confidence":0.9970137,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03057745471596718},{"word":"left","start":173.03,"end":173.53,"confidence":0.7915819,"punctuated_word":"left?","sentiment":"neutral","sentiment_score":0.03188334032893181},{"word":"yeah","start":174.87,"end":175.37,"confidence":0.98649496,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07534995675086975},{"word":"yeah","start":176.31,"end":176.55,"confidence":0.9987581,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07634449750185013},{"word":"that","start":176.55,"end":176.79001,"confidence":0.99573517,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.06938041746616364},{"word":"because","start":178.87,"end":179.37,"confidence":0.9988783,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.06706320494413376},{"word":"the","start":179.51001,"end":179.75,"confidence":0.8070663,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0958418995141983},{"word":"amounts","start":179.75,"end":180.23,"confidence":0.79839844,"punctuated_word":"amounts","sentiment":"neutral","sentiment_score":0.08335374295711517},{"word":"of","start":180.23,"end":180.39,"confidence":0.99828005,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10051916539669035},{"word":"it","start":180.39,"end":180.47,"confidence":0.99173135,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09002111852169037},{"word":"is","start":180.47,"end":180.71,"confidence":0.9972785,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09520295262336732},{"word":"how","start":180.71,"end":180.87,"confidence":0.9994641,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.08290940523147583},{"word":"much","start":180.87,"end":181.11,"confidence":0.9997825,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.07429911941289902},{"word":"care","start":181.11,"end":181.43001,"confidence":0.9646896,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.007093004882335663},{"word":"management","start":181.43001,"end":181.93001,"confidence":0.8002183,"punctuated_word":"management","sentiment":"neutral","sentiment_score":0.05346572771668434},{"word":"we're","start":182.39,"end":182.71,"confidence":0.9782233,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0692494735121727},{"word":"claiming","start":182.71,"end":183.21,"confidence":0.72170055,"punctuated_word":"claiming,","sentiment":"neutral","sentiment_score":0.06818453967571259},{"word":"i","start":191.075,"end":191.235,"confidence":0.99334055,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10863605886697768},{"word":"believe","start":191.235,"end":191.735,"confidence":0.99955064,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.10997769981622696},{"word":"so","start":191.955,"end":192.455,"confidence":0.9932643,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":0.145424485206604},{"word":"yes","start":192.515,"end":193.015,"confidence":0.9991671,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10873544216156006},{"word":"that","start":195.795,"end":196.26,"confidence":0.7391255,"punctuated_word":"That,","sentiment":"neutral","sentiment_score":0.03535711020231247},{"word":"though","start":196.81999,"end":196.98,"confidence":0.7201074,"punctuated_word":"though,","sentiment":"neutral","sentiment_score":0.03355726972222328},{"word":"like","start":196.98,"end":197.29999,"confidence":0.90444654,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05766312777996063},{"word":"that","start":197.29999,"end":197.78,"confidence":0.7198155,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.05149489641189575},{"word":"you","start":197.78,"end":197.93999,"confidence":0.9223947,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05433623120188713},{"word":"can","start":197.93999,"end":198.09999,"confidence":0.97203773,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06617650389671326},{"word":"see","start":198.09999,"end":198.34,"confidence":0.986889,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06368299573659897},{"word":"at","start":198.34,"end":198.5,"confidence":0.96530026,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04950011521577835},{"word":"the","start":198.5,"end":198.58,"confidence":0.99894387,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0468771867454052},{"word":"top","start":198.58,"end":198.81999,"confidence":0.99952555,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.07401633262634277},{"word":"is","start":198.81999,"end":199.14,"confidence":0.95052195,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05129403620958328},{"word":"for","start":199.14,"end":199.64,"confidence":0.99414355,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.040821950882673264},{"word":"what's","start":201.14,"end":201.45999,"confidence":0.98592776,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.03301190212368965},{"word":"that","start":201.45999,"end":201.78,"confidence":0.965734,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.024256916716694832},{"word":"july","start":201.78,"end":202.42,"confidence":0.89252657,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.00730757461860776},{"word":"26","start":202.42,"end":203.06,"confidence":0.89252657,"punctuated_word":"26","sentiment":"neutral","sentiment_score":0.006606527604162693},{"word":"to","start":203.06,"end":203.22,"confidence":0.98901117,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0070250025019049644},{"word":"june","start":203.22,"end":203.72,"confidence":0.99715865,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.008595727384090424},{"word":"2027","start":204.5,"end":205.62,"confidence":0.924504,"punctuated_word":"2027.","sentiment":"neutral","sentiment_score":0.007897686213254929},{"word":"so","start":205.62,"end":205.78,"confidence":0.9986659,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02014937065541744},{"word":"that's","start":205.78,"end":206.01999,"confidence":0.9985299,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.027942081913352013},{"word":"for","start":206.01999,"end":206.26,"confidence":0.9297125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023357665166258812},{"word":"this","start":206.26,"end":206.5,"confidence":0.9920065,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.033718042075634},{"word":"financial","start":206.5,"end":207.0,"confidence":0.9989157,"punctuated_word":"financial","sentiment":"neutral","sentiment_score":0.050865065306425095},{"word":"year","start":207.06,"end":207.56,"confidence":0.99648786,"punctuated_word":"year","sentiment":"neutral","sentiment_score":0.03346248343586922},{"word":"that","start":208.5,"end":208.65999,"confidence":0.6646798,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0845729410648346},{"word":"it's","start":208.65999,"end":208.9,"confidence":0.968037,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10796213150024414},{"word":"showing","start":208.9,"end":209.37999,"confidence":0.8539938,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":0.07931394875049591},{"word":"yeah","start":209.37999,"end":209.865,"confidence":0.99758685,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00438929907977581},{"word":"you","start":209.945,"end":210.10501,"confidence":0.99888045,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09192372858524324},{"word":"can't","start":210.10501,"end":210.345,"confidence":0.9996723,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.09469926357269288},{"word":"get","start":210.345,"end":210.505,"confidence":0.9995906,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11699112504720688},{"word":"it","start":210.505,"end":210.66501,"confidence":0.9962483,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05771617591381073},{"word":"broken","start":210.66501,"end":210.985,"confidence":0.9920561,"punctuated_word":"broken","sentiment":"neutral","sentiment_score":-0.11557681113481522},{"word":"down","start":210.985,"end":211.30501,"confidence":0.9993789,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.07589596509933472},{"word":"any","start":211.30501,"end":211.46501,"confidence":0.9991259,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.13313354551792145},{"word":"further","start":211.46501,"end":211.785,"confidence":0.99749917,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.09640155732631683},{"word":"than","start":211.785,"end":212.02501,"confidence":0.99806255,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.1421894729137421},{"word":"that","start":212.02501,"end":212.18501,"confidence":0.91558397,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.13235527276992798},{"word":"which","start":212.18501,"end":212.425,"confidence":0.9996785,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.2302430123090744},{"word":"is","start":212.425,"end":212.505,"confidence":0.9820316,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22203487157821655},{"word":"a","start":212.505,"end":212.66501,"confidence":0.997686,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22619065642356873},{"word":"bit","start":212.66501,"end":212.905,"confidence":0.99866915,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.2566799521446228},{"word":"annoying","start":212.905,"end":213.405,"confidence":0.84807205,"punctuated_word":"annoying.","sentiment":"neutral","sentiment_score":-0.2231543660163879},{"word":"but","start":215.46501,"end":215.785,"confidence":0.5693624,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06814050674438477},{"word":"i'm","start":215.785,"end":215.865,"confidence":0.96067154,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08579423278570175},{"word":"not","start":215.865,"end":216.02501,"confidence":0.9996105,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09236711263656616},{"word":"sure","start":216.02501,"end":216.265,"confidence":0.998038,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.08898071944713593},{"word":"in","start":216.265,"end":216.425,"confidence":0.99647444,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07440044730901718},{"word":"the","start":216.425,"end":216.66501,"confidence":0.9996456,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05688220635056496},{"word":"export","start":216.66501,"end":217.145,"confidence":0.99369204,"punctuated_word":"export","sentiment":"neutral","sentiment_score":-0.1090489700436592},{"word":"whether","start":217.145,"end":217.645,"confidence":0.9807879,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.05140587314963341},{"word":"it","start":218.265,"end":218.425,"confidence":0.98110896,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06045321375131607},{"word":"does","start":218.425,"end":218.66501,"confidence":0.9005898,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.05748271569609642},{"word":"it","start":218.66501,"end":218.905,"confidence":0.99095017,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04561494290828705},{"word":"by","start":218.905,"end":219.405,"confidence":0.9942782,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.0542779266834259},{"word":"quarter","start":222.505,"end":223.005,"confidence":0.86428505,"punctuated_word":"quarter","sentiment":"neutral","sentiment_score":-0.025421645492315292},{"word":"or","start":223.225,"end":223.38501,"confidence":0.9606272,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03757549077272415},{"word":"by","start":223.38501,"end":223.88501,"confidence":0.9628344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.03703363984823227},{"word":"must","start":225.41,"end":225.91,"confidence":0.7083009,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.03940553963184357},{"word":"be","start":230.85,"end":231.35,"confidence":0.9563845,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07572758197784424},{"word":"not","start":234.61,"end":234.93001,"confidence":0.8740312,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08190203458070755},{"word":"sure","start":234.93001,"end":235.43001,"confidence":0.99791837,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.06608894467353821},{"word":"no","start":236.77,"end":237.01001,"confidence":0.8358394,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16576087474822998},{"word":"i'm","start":237.01001,"end":237.09001,"confidence":0.99904275,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1673540323972702},{"word":"not","start":237.09001,"end":237.25,"confidence":0.99968815,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1931908428668976},{"word":"sure","start":237.25,"end":237.49,"confidence":0.7729131,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.19405007362365723},{"word":"without","start":237.49,"end":237.81001,"confidence":0.91522056,"punctuated_word":"Without","sentiment":"neutral","sentiment_score":-0.25718188285827637},{"word":"looking","start":237.81001,"end":237.97,"confidence":0.9986745,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.2131426632404327},{"word":"at","start":237.97,"end":238.13,"confidence":0.99836904,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.21460528671741488},{"word":"the","start":238.13,"end":238.21,"confidence":0.99944264,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16429957747459412},{"word":"amount","start":238.21,"end":238.45001,"confidence":0.5232939,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.15554110705852509},{"word":"of","start":238.45001,"end":238.61,"confidence":0.91973513,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15991856157779694},{"word":"how","start":238.61,"end":238.77,"confidence":0.9993181,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1701638549566269},{"word":"much","start":238.77,"end":239.01001,"confidence":0.99980265,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.16631929576396942},{"word":"it","start":239.01001,"end":239.09001,"confidence":0.9110911,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15472061932086945},{"word":"is","start":239.09001,"end":239.33,"confidence":0.9990274,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1598539501428604},{"word":"per","start":239.33,"end":239.57,"confidence":0.9959448,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.13891121745109558},{"word":"quarter","start":239.57,"end":239.89,"confidence":0.965076,"punctuated_word":"quarter,","sentiment":"neutral","sentiment_score":-0.173924520611763},{"word":"i'm","start":239.89,"end":240.05,"confidence":0.998279,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.32902204990386963},{"word":"not","start":240.05,"end":240.21,"confidence":0.9998012,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3324221968650818},{"word":"really","start":240.21,"end":240.585,"confidence":0.9987919,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.24499540030956268},{"word":"sure","start":243.145,"end":243.46501,"confidence":0.8878844,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.286471426486969},{"word":"i'm","start":243.46501,"end":243.625,"confidence":0.99971366,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2672920823097229},{"word":"not","start":243.625,"end":243.785,"confidence":0.9999505,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.26320934295654297},{"word":"dealing","start":243.785,"end":244.10501,"confidence":0.99963963,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.2777036130428314},{"word":"with","start":244.10501,"end":244.265,"confidence":0.99988806,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.24534904956817627},{"word":"the","start":244.265,"end":244.425,"confidence":0.999772,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2584080994129181},{"word":"amounts","start":244.425,"end":244.905,"confidence":0.9915432,"punctuated_word":"amounts","sentiment":"neutral","sentiment_score":-0.229940727353096},{"word":"often","start":244.905,"end":245.225,"confidence":0.9952768,"punctuated_word":"often","sentiment":"neutral","sentiment_score":-0.27957457304000854},{"word":"enough","start":245.225,"end":245.46501,"confidence":0.99574286,"punctuated_word":"enough","sentiment":"negative","sentiment_score":-0.3542064130306244},{"word":"with","start":245.46501,"end":245.705,"confidence":0.9994259,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3003915250301361},{"word":"clients","start":245.705,"end":246.10501,"confidence":0.9994092,"punctuated_word":"clients","sentiment":"neutral","sentiment_score":-0.2510144114494324},{"word":"to","start":246.10501,"end":246.265,"confidence":0.999238,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2952129542827606},{"word":"remember","start":246.265,"end":246.74501,"confidence":0.9999665,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.1892615258693695},{"word":"what","start":246.74501,"end":246.905,"confidence":0.9996277,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.22694745659828183},{"word":"they","start":246.905,"end":247.065,"confidence":0.9995925,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.24916498363018036},{"word":"are","start":247.065,"end":247.565,"confidence":0.99680555,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":-0.2155520021915436},{"word":"yeah","start":262.44,"end":262.68,"confidence":0.80030274,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0012437980622053146},{"word":"i","start":262.68,"end":262.84,"confidence":0.95689285,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006442088633775711},{"word":"think","start":262.84,"end":263.08,"confidence":0.99981314,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.001894541084766388},{"word":"it","start":263.08,"end":263.24,"confidence":0.99936694,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0008943080902099609},{"word":"would","start":263.24,"end":263.47998,"confidence":0.9998487,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.004053488373756409},{"word":"be","start":263.47998,"end":263.97998,"confidence":0.99923086,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.009327132254838943},{"word":"because","start":264.76,"end":265.08,"confidence":0.7129352,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.014802934601902962},{"word":"everything","start":265.08,"end":265.47998,"confidence":0.99975044,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.0010296478867530825},{"word":"seems","start":265.47998,"end":265.8,"confidence":0.99838185,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.004838075488805771},{"word":"to","start":265.8,"end":265.88,"confidence":0.9927564,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010808749124407768},{"word":"be","start":265.88,"end":266.12,"confidence":0.99570197,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.011687055230140686},{"word":"per","start":266.12,"end":266.36,"confidence":0.7280311,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.0023049376904964447},{"word":"quarter","start":266.36,"end":266.76,"confidence":0.8985295,"punctuated_word":"quarter,","sentiment":"neutral","sentiment_score":-0.0034228526055812836},{"word":"doesn't","start":266.76,"end":267.08,"confidence":0.9977155,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.003405332565307617},{"word":"it","start":267.08,"end":267.58,"confidence":0.8832631,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.003815501928329468},{"word":"that's","start":281.635,"end":282.035,"confidence":0.9910848,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.017582494765520096},{"word":"where","start":282.035,"end":282.355,"confidence":0.99822706,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.008006369695067406},{"word":"people","start":282.355,"end":282.755,"confidence":0.9993773,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.01015126332640648},{"word":"have","start":282.755,"end":282.915,"confidence":0.99888223,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0209442675113678},{"word":"some","start":282.915,"end":283.235,"confidence":0.9995265,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.02611541375517845},{"word":"extra","start":283.235,"end":283.635,"confidence":0.99986815,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.025246512144804},{"word":"needs","start":283.635,"end":283.955,"confidence":0.9950552,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.014223098754882812},{"word":"or","start":283.955,"end":284.035,"confidence":0.9966546,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.017972886562347412},{"word":"whatever","start":284.035,"end":284.51498,"confidence":0.77685773,"punctuated_word":"whatever,","sentiment":"neutral","sentiment_score":-0.02974174916744232},{"word":"like","start":284.51498,"end":285.01498,"confidence":0.9742961,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03029402159154415},{"word":"i","start":286.08,"end":286.24,"confidence":0.94634444,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02822810783982277},{"word":"don't","start":286.24,"end":286.4,"confidence":0.9988601,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.02745318040251732},{"word":"know","start":286.4,"end":286.87997,"confidence":0.96726596,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.0246812142431736},{"word":"aboriginal","start":286.87997,"end":287.37997,"confidence":0.8711642,"punctuated_word":"Aboriginal","sentiment":"neutral","sentiment_score":-0.009414758533239365},{"word":"or","start":287.52,"end":288.02,"confidence":0.9880526,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.019199080765247345},{"word":"dva","start":288.56,"end":289.06,"confidence":0.8965053,"punctuated_word":"DVA,","sentiment":"neutral","sentiment_score":-0.005178640596568584},{"word":"i","start":289.19998,"end":289.28,"confidence":0.99974865,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00012502074241638184},{"word":"think","start":289.28,"end":289.52,"confidence":0.9542598,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.0010985378175973892},{"word":"there's","start":289.52,"end":290.02,"confidence":0.72953427,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.020760491490364075},{"word":"a","start":290.24,"end":290.4,"confidence":0.5207038,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.042177893221378326},{"word":"dva","start":290.4,"end":290.9,"confidence":0.99511325,"punctuated_word":"DVA","sentiment":"neutral","sentiment_score":-0.0004320070147514343},{"word":"supplement","start":291.03998,"end":291.43997,"confidence":0.9907418,"punctuated_word":"supplement","sentiment":"neutral","sentiment_score":0.020409539341926575},{"word":"maybe","start":291.43997,"end":291.68,"confidence":0.8846402,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.02433113008737564},{"word":"as","start":291.68,"end":291.75998,"confidence":0.9988299,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.006410166621208191},{"word":"well","start":291.75998,"end":291.91998,"confidence":0.9147966,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.0031869448721408844},{"word":"so","start":291.91998,"end":292.15997,"confidence":0.9960503,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.017550595104694366},{"word":"some","start":292.15997,"end":292.24,"confidence":0.99951935,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.019920822232961655},{"word":"people","start":292.24,"end":292.56,"confidence":0.99951386,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.011746928095817566},{"word":"get","start":292.56,"end":292.71997,"confidence":0.9948218,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03603043779730797},{"word":"a","start":292.71997,"end":292.8,"confidence":0.99976987,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04873238503932953},{"word":"little","start":292.8,"end":292.96,"confidence":0.9999454,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.050503458827733994},{"word":"bit","start":292.96,"end":293.12,"confidence":0.99935704,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.05722485110163689},{"word":"extra","start":293.12,"end":293.52,"confidence":0.99427855,"punctuated_word":"extra,","sentiment":"neutral","sentiment_score":-0.0649733692407608},{"word":"i","start":293.52,"end":293.59998,"confidence":0.9998783,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0540362149477005},{"word":"think","start":293.59998,"end":294.09998,"confidence":0.9412849,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":-0.05741582065820694},{"word":"but","start":294.24,"end":294.47998,"confidence":0.9996948,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.044619522988796234},{"word":"not","start":294.47998,"end":294.71997,"confidence":0.9998621,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12995803356170654},{"word":"many","start":294.71997,"end":295.03998,"confidence":0.99640703,"punctuated_word":"many.","sentiment":"neutral","sentiment_score":-0.14200568199157715},{"word":"that's","start":295.03998,"end":295.28,"confidence":0.99515605,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.15227410197257996},{"word":"very","start":295.28,"end":295.52,"confidence":0.9998005,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.1948145478963852},{"word":"rare","start":295.52,"end":296.02,"confidence":0.99978995,"punctuated_word":"rare.","sentiment":"neutral","sentiment_score":-0.16203516721725464},{"word":"yeah","start":297.52,"end":298.02,"confidence":0.78090775,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.28538987040519714},{"word":"yep","start":300.44095,"end":300.94095,"confidence":0.75369346,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1928209662437439},{"word":"alright","start":301.16095,"end":301.64093,"confidence":0.99638164,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17031657695770264},{"word":"i'll","start":301.64093,"end":301.88092,"confidence":0.99885726,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15198102593421936},{"word":"i'll","start":301.88092,"end":302.12094,"confidence":0.997616,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1397356241941452},{"word":"let","start":302.12094,"end":302.28094,"confidence":0.9996019,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.14328822493553162},{"word":"you","start":302.28094,"end":302.36093,"confidence":0.9997049,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11880325525999068},{"word":"know","start":302.36093,"end":302.68094,"confidence":0.99436045,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.1457138955593109},{"word":"yes","start":302.68094,"end":303.18094,"confidence":0.89774907,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14961758255958557},{"word":"okay","start":304.12094,"end":304.62094,"confidence":0.990265,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13756725192070007},{"word":"no","start":304.92093,"end":305.08093,"confidence":0.99317944,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.18960611522197723},{"word":"worries","start":305.08093,"end":305.48093,"confidence":0.9988613,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.16112765669822693},{"word":"alright","start":305.48093,"end":305.88092,"confidence":0.9959613,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10176383703947069},{"word":"thank","start":305.88092,"end":306.12094,"confidence":0.9991301,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8442595601081848},{"word":"you","start":306.12094,"end":306.62094,"confidence":0.99991494,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5652372241020203},{"word":"alright","start":306.68094,"end":307.16095,"confidence":0.9490663,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3985012471675873},{"word":"bye","start":307.16095,"end":307.66095,"confidence":0.9978559,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09459824860095978}],"paragraphs":{"transcript":"\nHi. How are you? That's good. I've just had a call from the school. I need to go and pick my son up.\n\nHe's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff. I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is. Yeah. Yeah. Definitely.\n\nYeah. I so could I maybe give you a call and we can just have a phone call about it? Yeah. Yeah. Yeah.\n\nYeah. Yeah. I don't off the top of my head, I don't know. Jess is probably the person who would have the best idea if there is because she'd be the only one who would've alright. Okay.\n\nI mean, I can definitely have a look, but off the top of my head, I don't know. I know that we do really struggle to get that kind of information. And, generally, we've had to go more into what is it called? Care hang on. Sorry.\n\nI'm just looking on this side bar because I think under support at home in the sidebar, you can get some information out of hold on a sec. Care management budget. It's a bit of a backwards way of doing it, I suppose. In the budget entitlement items under care management budget, if you export that, I think you can use that information to get an idea of where people like, what level people are on because of the amount, but that's not very easy way of doing it. Yeah.\n\nYep. That's yep. That's the one. You see that budget entitlement items, the table on the left? Yeah.\n\nYeah. That because the amounts of it is how much care management we're claiming, I believe so. Yes. That, though, like that, you can see at the top is for what's that? July 26 to June 2027.\n\nSo that's for this financial year that it's showing. Yeah. You can't get it broken down any further than that, which is a bit annoying. But I'm not sure in the export whether it does it by quarter or by must be not sure. No.\n\nI'm not sure. Without looking at the amount of how much it is per quarter, I'm not really sure. I'm not dealing with the amounts often enough with clients to remember what they are. Yeah. I think it would be because everything seems to be per quarter, doesn't it?\n\nThat's where people have some extra needs or whatever, like, I don't know, Aboriginal or DVA, I think. There's a DVA supplement maybe as well. So some people get a little bit extra, I think, but not many. That's very rare. Yeah.\n\nYep. Alright. I'll I'll let you know. Yes. Okay.\n\nNo worries. Alright. Thank you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.09652599692344666},{"text":"How are you?","start":1.76,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.14141929149627686},{"text":"That's good.","start":3.9199998,"end":4.74,"sentiment":"positive","sentiment_score":0.6728476285934448},{"text":"I've just had a call from the school.","start":5.3599997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.01793254748918116},{"text":"I need to go and pick my son up.","start":7.44,"end":9.12,"sentiment":"neutral","sentiment_score":-0.04695327704151472}],"sentiment":"neutral","sentiment_score":0.06901565283212972,"num_words":23,"start":1.4399999,"end":9.12},{"sentences":[{"text":"He's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff.","start":9.12,"end":15.795,"sentiment":"neutral","sentiment_score":-0.28343643620610237},{"text":"I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is.","start":15.795,"end":25.814999,"sentiment":"neutral","sentiment_score":-0.17009692907333374},{"text":"Yeah.","start":35.69,"end":36.19,"sentiment":"neutral","sentiment_score":0.019250882789492607},{"text":"Yeah.","start":36.65,"end":37.15,"sentiment":"neutral","sentiment_score":0.07347561419010162},{"text":"Definitely.","start":37.21,"end":37.71,"sentiment":"neutral","sentiment_score":0.11392675340175629}],"sentiment":"neutral","sentiment_score":-0.2023853895952925,"num_words":48,"start":9.12,"end":37.71},{"sentences":[{"text":"Yeah.","start":38.01,"end":38.51,"sentiment":"neutral","sentiment_score":0.06065988168120384},{"text":"I so could I maybe give you a call and we can just have a phone call about it?","start":40.33,"end":48.535,"sentiment":"neutral","sentiment_score":0.038483925849983565},{"text":"Yeah.","start":51.875,"end":52.375,"sentiment":"neutral","sentiment_score":0.0872918963432312},{"text":"Yeah.","start":52.434998,"end":52.675,"sentiment":"neutral","sentiment_score":0.023646946996450424},{"text":"Yeah.","start":52.675,"end":52.915,"sentiment":"neutral","sentiment_score":0.013759088702499866}],"sentiment":"neutral","sentiment_score":0.03985010455969883,"num_words":23,"start":38.01,"end":52.915},{"sentences":[{"text":"Yeah.","start":52.915,"end":53.415,"sentiment":"neutral","sentiment_score":-0.008223406970500946},{"text":"Yeah.","start":56.274998,"end":56.774998,"sentiment":"neutral","sentiment_score":-0.06016220152378082},{"text":"I don't off the top of my head, I don't know.","start":77.205,"end":80.905,"sentiment":"neutral","sentiment_score":-0.19301088425246152},{"text":"Jess is probably the person who would have the best idea if there is because she'd be the only one who would've alright.","start":81.765,"end":89.09,"sentiment":"neutral","sentiment_score":-0.17191657472563826},{"text":"Okay.","start":89.09,"end":89.57,"sentiment":"neutral","sentiment_score":-0.042550526559352875}],"sentiment":"neutral","sentiment_score":-0.16724694812217275,"num_words":37,"start":52.915,"end":89.57},{"sentences":[{"text":"I mean, I can definitely have a look, but off the top of my head, I don't know.","start":89.57,"end":93.83,"sentiment":"neutral","sentiment_score":-0.06555785569879743},{"text":"I know that we do really struggle to get that kind of information.","start":94.13,"end":97.83,"sentiment":"negative","sentiment_score":-0.36312984273983884},{"text":"And, generally, we've had to go more into what is it called?","start":98.93,"end":105.155,"sentiment":"neutral","sentiment_score":-0.05255375880127152},{"text":"Care hang on.","start":105.534996,"end":107.775,"sentiment":"neutral","sentiment_score":-0.06305237238605817},{"text":"Sorry.","start":107.775,"end":108.015,"sentiment":"neutral","sentiment_score":-0.10442168265581132}],"sentiment":"neutral","sentiment_score":-0.14521177156650006,"num_words":47,"start":89.57,"end":108.015},{"sentences":[{"text":"I'm just looking on this side bar because I think under support at home in the sidebar, you can get some information out of hold on a sec.","start":108.015,"end":122.31,"sentiment":"neutral","sentiment_score":-0.04151926841586828},{"text":"Care management budget.","start":124.61,"end":126.31,"sentiment":"neutral","sentiment_score":-0.145547886689504},{"text":"It's a bit of a backwards way of doing it, I suppose.","start":133.465,"end":136.105,"sentiment":"neutral","sentiment_score":-0.2800118525822957},{"text":"In the budget entitlement items under care management budget, if you export that, I think you can use that information to get an idea of where people like, what level people are on because of the amount, but that's not very easy way of doing it.","start":136.105,"end":152.59999,"sentiment":"neutral","sentiment_score":-0.09834115660708884},{"text":"Yeah.","start":163.925,"end":164.405,"sentiment":"neutral","sentiment_score":0.016045615077018738}],"sentiment":"neutral","sentiment_score":-0.10518858883943823,"num_words":90,"start":108.015,"end":164.405},{"sentences":[{"text":"Yep.","start":164.405,"end":164.80501,"sentiment":"neutral","sentiment_score":0.03346404433250427},{"text":"That's yep.","start":164.80501,"end":165.60501,"sentiment":"neutral","sentiment_score":0.04340442083775997},{"text":"That's the one.","start":165.60501,"end":166.505,"sentiment":"neutral","sentiment_score":0.043452988068262734},{"text":"You see that budget entitlement items, the table on the left?","start":169.445,"end":173.53,"sentiment":"neutral","sentiment_score":0.03945835036310283},{"text":"Yeah.","start":174.87,"end":175.37,"sentiment":"neutral","sentiment_score":0.07534995675086975}],"sentiment":"neutral","sentiment_score":0.04222353671987852,"num_words":18,"start":164.405,"end":175.37},{"sentences":[{"text":"Yeah.","start":176.31,"end":176.55,"sentiment":"neutral","sentiment_score":0.07634449750185013},{"text":"That because the amounts of it is how much care management we're claiming, I believe so.","start":176.55,"end":192.455,"sentiment":"neutral","sentiment_score":0.08253887598402798},{"text":"Yes.","start":192.515,"end":193.015,"sentiment":"neutral","sentiment_score":0.10873544216156006},{"text":"That, though, like that, you can see at the top is for what's that?","start":195.795,"end":201.78,"sentiment":"neutral","sentiment_score":0.04871761253369706},{"text":"July 26 to June 2027.","start":201.78,"end":205.62,"sentiment":"neutral","sentiment_score":0.0074865036644041535}],"sentiment":"neutral","sentiment_score":0.06014002835680101,"num_words":37,"start":176.31,"end":205.62},{"sentences":[{"text":"So that's for this financial year that it's showing.","start":205.62,"end":209.37999,"sentiment":"neutral","sentiment_score":0.0512604144298368},{"text":"Yeah.","start":209.37999,"end":209.865,"sentiment":"neutral","sentiment_score":0.00438929907977581},{"text":"You can't get it broken down any further than that, which is a bit annoying.","start":209.945,"end":213.405,"sentiment":"neutral","sentiment_score":-0.14767905175685883},{"text":"But I'm not sure in the export whether it does it by quarter or by must be not sure.","start":215.46501,"end":235.43001,"sentiment":"neutral","sentiment_score":-0.06357914444647338},{"text":"No.","start":236.77,"end":237.01001,"sentiment":"neutral","sentiment_score":-0.16576087474822998}],"sentiment":"neutral","sentiment_score":-0.06940483036968444,"num_words":45,"start":205.62,"end":237.01001},{"sentences":[{"text":"I'm not sure.","start":237.01001,"end":237.49,"sentiment":"neutral","sentiment_score":-0.18486498296260834},{"text":"Without looking at the amount of how much it is per quarter, I'm not really sure.","start":237.49,"end":243.46501,"sentiment":"neutral","sentiment_score":-0.20759335067123175},{"text":"I'm not dealing with the amounts often enough with clients to remember what they are.","start":243.46501,"end":247.565,"sentiment":"neutral","sentiment_score":-0.2602152506510417},{"text":"Yeah.","start":262.44,"end":262.68,"sentiment":"neutral","sentiment_score":-0.0012437980622053146},{"text":"I think it would be because everything seems to be per quarter, doesn't it?","start":262.68,"end":267.58,"sentiment":"neutral","sentiment_score":-0.0008357827152524676}],"sentiment":"neutral","sentiment_score":-0.1590257566422224,"num_words":49,"start":237.01001,"end":267.58},{"sentences":[{"text":"That's where people have some extra needs or whatever, like, I don't know, Aboriginal or DVA, I think.","start":281.635,"end":289.52,"sentiment":"neutral","sentiment_score":-0.014454950112849474},{"text":"There's a DVA supplement maybe as well.","start":289.52,"end":291.91998,"sentiment":"neutral","sentiment_score":0.016692022659948895},{"text":"So some people get a little bit extra, I think, but not many.","start":291.91998,"end":295.03998,"sentiment":"neutral","sentiment_score":-0.05651677858371001},{"text":"That's very rare.","start":295.03998,"end":296.02,"sentiment":"neutral","sentiment_score":-0.16970793902873993},{"text":"Yeah.","start":297.52,"end":298.02,"sentiment":"neutral","sentiment_score":0.28538987040519714}],"sentiment":"neutral","sentiment_score":-0.026233262182878598,"num_words":42,"start":281.635,"end":298.02},{"sentences":[{"text":"Yep.","start":300.44095,"end":300.94095,"sentiment":"neutral","sentiment_score":0.1928209662437439},{"text":"Alright.","start":301.16095,"end":301.64093,"sentiment":"neutral","sentiment_score":0.17031657695770264},{"text":"I'll I'll let you know.","start":301.64093,"end":302.68094,"sentiment":"neutral","sentiment_score":0.13990440517663955},{"text":"Yes.","start":302.68094,"end":303.18094,"sentiment":"neutral","sentiment_score":0.14961758255958557},{"text":"Okay.","start":304.12094,"end":304.62094,"sentiment":"neutral","sentiment_score":0.13756725192070007}],"sentiment":"neutral","sentiment_score":0.14998271150721443,"num_words":9,"start":300.44095,"end":304.62094},{"sentences":[{"text":"No worries.","start":304.92093,"end":305.48093,"sentiment":"neutral","sentiment_score":0.17536688596010208},{"text":"Alright.","start":305.48093,"end":305.88092,"sentiment":"neutral","sentiment_score":0.10176383703947069},{"text":"Thank you.","start":305.88092,"end":306.62094,"sentiment":"positive","sentiment_score":0.7047483921051025},{"text":"Alright.","start":306.68094,"end":307.16095,"sentiment":"positive","sentiment_score":0.3985012471675873},{"text":"Bye.","start":307.16095,"end":307.66095,"sentiment":"neutral","sentiment_score":-0.09459824860095978}],"sentiment":"neutral","sentiment_score":0.3094139131052153,"num_words":7,"start":304.92093,"end":307.66095}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Hi. How are you?\n\nChannel 0: Good.\n\nChannel 1: That's good. I've just had a call from the school. I need to go and pick my son up. He's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff. I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is.\n\nChannel 0: Yeah. Okay. Happy for all that to happen. I'm just conscious that we we we do need to catch up and work\n\nChannel 1: Yeah.\n\nChannel 0: some stuff out fairly quickly.\n\nChannel 1: Yeah. Definitely. Yeah. I so could I maybe give you a call\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: and\n\nChannel 0: And\n\nChannel 1: we can\n\nChannel 0: and\n\nChannel 1: just\n\nChannel 0: we\n\nChannel 1: have a\n\nChannel 0: can\n\nChannel 1: phone call about it?\n\nChannel 0: yeah. Or we can maybe even have a Teams meeting or whatever you want, but, yeah, the call\n\nChannel 1: Yeah.\n\nChannel 0: is fine.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Just very quickly before you go, because I cannot,\n\nChannel 1: Yeah.\n\nChannel 0: for the life of me find it. Is there a report in Sandware that I can run that gives me the package breakdown by level? How many clients at what level and whether or not they're a transition client, a grandfather client, or a brand new, like, support at home client.\n\nChannel 1: I don't off the top of my head, I don't know. Jess is probably the person who would have the best idea if there is because she'd\n\nChannel 0: She's\n\nChannel 1: be the\n\nChannel 0: not\n\nChannel 1: only one who\n\nChannel 0: she's\n\nChannel 1: would've\n\nChannel 0: not in today.\n\nChannel 1: alright. Okay. I mean, I can definitely have a look, but off the top of my head, I don't know. I know that we do really struggle to get that kind of information. And, generally, we've had to go more into what is\n\nChannel 0: Product.\n\nChannel 1: it called? Care hang on. Sorry. I'm just looking on this side bar because I think under support at home in the sidebar, you can get some information out of hold on a sec. Care management budget.\n\nIt's a bit of a backwards way of doing it, I suppose. In the budget entitlement items under care management budget, if you export that, I think you can use that information to get an idea of where people like, what level people are on because of the amount, but that's not very easy way of doing it.\n\nChannel 0: So hang on. So I'm in support at home. I can see there are various there's invoice and claiming, evidence justification, client statements, care management budget. No?\n\nChannel 1: Yeah.\n\nChannel 0: Which one\n\nChannel 1: Yep.\n\nChannel 0: is it?\n\nChannel 1: That's yep.\n\nChannel 0: That one?\n\nChannel 1: That's the one. You see that budget entitlement items, the table on the left?\n\nChannel 0: Yes. Yes. And\n\nChannel 1: Yeah.\n\nChannel 0: there's an export.\n\nChannel 1: Yeah. That because the amounts of it is how much care management we're claiming,\n\nChannel 0: And so I could work out what the 100% was and then convert that into an annual income.\n\nChannel 1: I believe so. Yes.\n\nChannel 0: Okay. I'll have a I'll\n\nChannel 1: That,\n\nChannel 0: have a look at that.\n\nChannel 1: though, like that, you can see at the top is for what's that? July 26 to June\n\nChannel 0: Twenty seven.\n\nChannel 1: 2027. So that's for this financial year\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: that it's showing. Yeah. You can't get it broken down any further than that, which is a bit annoying. But I'm not sure in the export whether it does it by\n\nChannel 0: And is that per\n\nChannel 1: quarter\n\nChannel 0: month?\n\nChannel 1: or by must\n\nChannel 0: Monthly per quarter.\n\nChannel 1: be not sure. No. I'm not sure. Without looking at the amount of how much it is per quarter, I'm not really sure. I'm not dealing with the amounts often enough with clients to remember what they are.\n\nChannel 0: Oh, I think looking at that, it's got the account management fund is 184,000. That must be per quarter.\n\nChannel 1: Yeah. I think it would be because everything seems to be per quarter, doesn't it?\n\nChannel 0: Yeah. Yeah. That would make some sense. If I just quickly top of these, that comes to 185,000, and then there's care management supplement. I don't know what that is.\n\nOkay.\n\nChannel 1: That's\n\nChannel 0: Yeah. I\n\nChannel 1: where\n\nChannel 0: reckon\n\nChannel 1: people\n\nChannel 0: that's\n\nChannel 1: have some extra needs or whatever, like, I don't know, Aboriginal or DVA, I think. There's a DVA supplement maybe as well. So some people get a little bit extra, I think, but\n\nChannel 0: Okay.\n\nChannel 1: not many. That's very rare.\n\nChannel 0: Alright. All\n\nChannel 1: Yeah.\n\nChannel 0: good. I've probably got the information I need.\n\nChannel 1: Yep.\n\nChannel 0: Give\n\nChannel 1: Alright.\n\nChannel 0: me a bell\n\nChannel 1: I'll\n\nChannel 0: later\n\nChannel 1: I'll let\n\nChannel 0: on,\n\nChannel 1: you know.\n\nChannel 0: and,\n\nChannel 1: Yes.\n\nChannel 0: yeah, puppy's\n\nChannel 1: Okay.\n\nChannel 0: alright.\n\nChannel 1: No worries. Alright. Thank\n\nChannel 0: Thanks.\n\nChannel 1: you. Alright.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.05912434309720993}],"sentiment":"neutral","sentiment_score":0.05912434309720993,"channel":0,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"Hi.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.09652599692344666},{"text":"How are you?","start":1.76,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.14141929149627686}],"sentiment":"neutral","sentiment_score":0.1301959678530693,"channel":1,"num_words":4,"start":1.4399999,"end":2.6599998},{"sentences":[{"text":"Good.","start":3.04,"end":3.54,"sentiment":"positive","sentiment_score":0.6347751021385193}],"sentiment":"positive","sentiment_score":0.6347751021385193,"channel":0,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"That's good.","start":3.9199998,"end":4.74,"sentiment":"positive","sentiment_score":0.6728476285934448},{"text":"I've just had a call from the school.","start":5.3599997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.01793254748918116},{"text":"I need to go and pick my son up.","start":7.44,"end":9.12,"sentiment":"neutral","sentiment_score":-0.04695327704151472},{"text":"He's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff.","start":9.12,"end":15.795,"sentiment":"neutral","sentiment_score":-0.28343643620610237},{"text":"I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is.","start":15.795,"end":25.814999,"sentiment":"neutral","sentiment_score":-0.17009692907333374}],"sentiment":"neutral","sentiment_score":-0.1383527469879482,"channel":1,"num_words":64,"start":3.9199998,"end":25.814999},{"sentences":[{"text":"Yeah.","start":27.384998,"end":27.704998,"sentiment":"neutral","sentiment_score":0.028183063492178917},{"text":"Okay.","start":27.704998,"end":28.204998,"sentiment":"neutral","sentiment_score":0.14491896331310272},{"text":"Happy for all that to happen.","start":30.77,"end":32.05,"sentiment":"positive","sentiment_score":0.5056850214799246},{"text":"I'm just conscious that we we we do need to catch up and work","start":32.05,"end":35.73,"sentiment":"neutral","sentiment_score":0.12548894328730448}],"sentiment":"neutral","sentiment_score":0.22563897098668598,"channel":0,"num_words":22,"start":27.384998,"end":35.73},{"sentences":[{"text":"Yeah.","start":35.69,"end":36.19,"sentiment":"neutral","sentiment_score":0.019250882789492607}],"sentiment":"neutral","sentiment_score":0.019250882789492607,"channel":1,"num_words":1,"start":35.69,"end":36.19},{"sentences":[{"text":"some stuff out fairly quickly.","start":35.73,"end":37.11,"sentiment":"neutral","sentiment_score":-0.006892354786396026}],"sentiment":"neutral","sentiment_score":-0.006892354786396026,"channel":0,"num_words":5,"start":35.73,"end":37.11},{"sentences":[{"text":"Yeah.","start":36.65,"end":37.15,"sentiment":"neutral","sentiment_score":0.07347561419010162},{"text":"Definitely.","start":37.21,"end":37.71,"sentiment":"neutral","sentiment_score":0.11392675340175629},{"text":"Yeah.","start":38.01,"end":38.51,"sentiment":"neutral","sentiment_score":0.06065988168120384},{"text":"I so could I maybe give you a call","start":40.33,"end":45.335,"sentiment":"neutral","sentiment_score":0.04538968577980995}],"sentiment":"neutral","sentiment_score":0.054714118440945946,"channel":1,"num_words":12,"start":36.65,"end":45.335},{"sentences":[{"text":"Yeah.","start":45.855,"end":46.094997,"sentiment":"neutral","sentiment_score":0.04414235055446625},{"text":"Yeah.","start":46.094997,"end":46.415,"sentiment":"neutral","sentiment_score":0.040807511657476425}],"sentiment":"neutral","sentiment_score":0.042474931105971336,"channel":0,"num_words":2,"start":45.855,"end":46.415},{"sentences":[{"text":"and","start":46.114998,"end":46.515,"sentiment":"neutral","sentiment_score":0.022278450429439545}],"sentiment":"neutral","sentiment_score":0.022278450429439545,"channel":1,"num_words":1,"start":46.114998,"end":46.515},{"sentences":[{"text":"And","start":46.415,"end":46.735,"sentiment":"neutral","sentiment_score":0.02677924558520317}],"sentiment":"neutral","sentiment_score":0.02677924558520317,"channel":0,"num_words":1,"start":46.415,"end":46.735},{"sentences":[{"text":"we can","start":46.515,"end":46.914997,"sentiment":"neutral","sentiment_score":0.03386324644088745}],"sentiment":"neutral","sentiment_score":0.03386324644088745,"channel":1,"num_words":2,"start":46.515,"end":46.914997},{"sentences":[{"text":"and","start":46.735,"end":47.055,"sentiment":"neutral","sentiment_score":0.034446243196725845}],"sentiment":"neutral","sentiment_score":0.034446243196725845,"channel":0,"num_words":1,"start":46.735,"end":47.055},{"sentences":[{"text":"just","start":46.914997,"end":47.074997,"sentiment":"neutral","sentiment_score":0.03103845939040184}],"sentiment":"neutral","sentiment_score":0.03103845939040184,"channel":1,"num_words":1,"start":46.914997,"end":47.074997},{"sentences":[{"text":"we","start":47.055,"end":47.295,"sentiment":"neutral","sentiment_score":0.027763016521930695}],"sentiment":"neutral","sentiment_score":0.027763016521930695,"channel":0,"num_words":1,"start":47.055,"end":47.295},{"sentences":[{"text":"have a","start":47.074997,"end":47.394997,"sentiment":"neutral","sentiment_score":0.03992191515862942}],"sentiment":"neutral","sentiment_score":0.03992191515862942,"channel":1,"num_words":2,"start":47.074997,"end":47.394997},{"sentences":[{"text":"can","start":47.295,"end":47.795,"sentiment":"neutral","sentiment_score":0.034553371369838715}],"sentiment":"neutral","sentiment_score":0.034553371369838715,"channel":0,"num_words":1,"start":47.295,"end":47.795},{"sentences":[{"text":"phone call about it?","start":47.394997,"end":48.535,"sentiment":"neutral","sentiment_score":0.03045004652813077}],"sentiment":"neutral","sentiment_score":0.03045004652813077,"channel":1,"num_words":4,"start":47.394997,"end":48.535},{"sentences":[{"text":"yeah.","start":48.575,"end":48.895,"sentiment":"neutral","sentiment_score":0.0138554684817791},{"text":"Or we can maybe even have a Teams meeting or whatever you want, but, yeah, the call","start":48.895,"end":52.094997,"sentiment":"neutral","sentiment_score":0.03487185859943137}],"sentiment":"neutral","sentiment_score":0.03370428137067291,"channel":0,"num_words":18,"start":48.575,"end":52.094997},{"sentences":[{"text":"Yeah.","start":51.875,"end":52.375,"sentiment":"neutral","sentiment_score":0.0872918963432312}],"sentiment":"neutral","sentiment_score":0.0872918963432312,"channel":1,"num_words":1,"start":51.875,"end":52.375},{"sentences":[{"text":"is fine.","start":52.094997,"end":52.754997,"sentiment":"neutral","sentiment_score":0.09404676780104637}],"sentiment":"neutral","sentiment_score":0.09404676780104637,"channel":0,"num_words":2,"start":52.094997,"end":52.754997},{"sentences":[{"text":"Yeah.","start":52.434998,"end":52.675,"sentiment":"neutral","sentiment_score":0.023646946996450424},{"text":"Yeah.","start":52.675,"end":52.915,"sentiment":"neutral","sentiment_score":0.013759088702499866},{"text":"Yeah.","start":52.915,"end":53.415,"sentiment":"neutral","sentiment_score":-0.008223406970500946}],"sentiment":"neutral","sentiment_score":0.009727542909483114,"channel":1,"num_words":3,"start":52.434998,"end":53.415},{"sentences":[{"text":"Just very quickly before you go, because I cannot,","start":53.535,"end":56.595,"sentiment":"neutral","sentiment_score":-0.0662051426867644}],"sentiment":"neutral","sentiment_score":-0.0662051426867644,"channel":0,"num_words":9,"start":53.535,"end":56.595},{"sentences":[{"text":"Yeah.","start":56.274998,"end":56.774998,"sentiment":"neutral","sentiment_score":-0.06016220152378082}],"sentiment":"neutral","sentiment_score":-0.06016220152378082,"channel":1,"num_words":1,"start":56.274998,"end":56.774998},{"sentences":[{"text":"for the life of me find it.","start":56.67,"end":57.87,"sentiment":"neutral","sentiment_score":-0.08864124012844903},{"text":"Is there a report in Sandware that I can run that gives me the package breakdown by level?","start":57.87,"end":65.33,"sentiment":"neutral","sentiment_score":-0.011475856726368269},{"text":"How many clients at what level and whether or not they're a transition client, a grandfather client, or a brand new, like, support at home client.","start":65.95,"end":74.185,"sentiment":"neutral","sentiment_score":-0.03378273661320026}],"sentiment":"neutral","sentiment_score":-0.033439318704254484,"channel":0,"num_words":51,"start":56.67,"end":74.185},{"sentences":[{"text":"I don't off the top of my head, I don't know.","start":77.205,"end":80.905,"sentiment":"neutral","sentiment_score":-0.19301088425246152},{"text":"Jess is probably the person who would have the best idea if there is because she'd","start":81.765,"end":86.165,"sentiment":"neutral","sentiment_score":-0.1579901846125722}],"sentiment":"neutral","sentiment_score":-0.17225787705845302,"channel":1,"num_words":27,"start":77.205,"end":86.165},{"sentences":[{"text":"She's","start":86.16,"end":86.48,"sentiment":"neutral","sentiment_score":-0.2314113676548004}],"sentiment":"neutral","sentiment_score":-0.2314113676548004,"channel":0,"num_words":1,"start":86.16,"end":86.48},{"sentences":[{"text":"be the","start":86.165,"end":86.485,"sentiment":"neutral","sentiment_score":-0.26165811717510223}],"sentiment":"neutral","sentiment_score":-0.26165811717510223,"channel":1,"num_words":2,"start":86.165,"end":86.485},{"sentences":[{"text":"not","start":86.48,"end":86.96,"sentiment":"neutral","sentiment_score":-0.2119233012199402}],"sentiment":"neutral","sentiment_score":-0.2119233012199402,"channel":0,"num_words":1,"start":86.48,"end":86.96},{"sentences":[{"text":"only one who","start":86.485,"end":87.125,"sentiment":"neutral","sentiment_score":-0.2210379739602407}],"sentiment":"neutral","sentiment_score":-0.2210379739602407,"channel":1,"num_words":3,"start":86.485,"end":87.125},{"sentences":[{"text":"she's","start":86.96,"end":87.36,"sentiment":"neutral","sentiment_score":-0.2230135053396225}],"sentiment":"neutral","sentiment_score":-0.2230135053396225,"channel":0,"num_words":1,"start":86.96,"end":87.36},{"sentences":[{"text":"would've","start":87.125,"end":87.57,"sentiment":"neutral","sentiment_score":-0.208185076713562}],"sentiment":"neutral","sentiment_score":-0.208185076713562,"channel":1,"num_words":1,"start":87.125,"end":87.57},{"sentences":[{"text":"not in today.","start":87.36,"end":88.26,"sentiment":"neutral","sentiment_score":-0.1747929404179255}],"sentiment":"neutral","sentiment_score":-0.1747929404179255,"channel":0,"num_words":3,"start":87.36,"end":88.26},{"sentences":[{"text":"alright.","start":88.77,"end":89.09,"sentiment":"neutral","sentiment_score":-0.031623031944036484},{"text":"Okay.","start":89.09,"end":89.57,"sentiment":"neutral","sentiment_score":-0.042550526559352875},{"text":"I mean, I can definitely have a look, but off the top of my head, I don't know.","start":89.57,"end":93.83,"sentiment":"neutral","sentiment_score":-0.06555785569879743},{"text":"I know that we do really struggle to get that kind of information.","start":94.13,"end":97.83,"sentiment":"negative","sentiment_score":-0.36312984273983884},{"text":"And, generally, we've had to go more into what is","start":98.93,"end":104.255,"sentiment":"neutral","sentiment_score":-0.0611549174413085}],"sentiment":"neutral","sentiment_score":-0.15317330444448216,"channel":1,"num_words":43,"start":88.77,"end":104.255},{"sentences":[{"text":"Product.","start":103.945,"end":104.445,"sentiment":"neutral","sentiment_score":-0.017211033031344414}],"sentiment":"neutral","sentiment_score":-0.017211033031344414,"channel":0,"num_words":1,"start":103.945,"end":104.445},{"sentences":[{"text":"it called?","start":104.255,"end":105.155,"sentiment":"neutral","sentiment_score":-0.009547965601086617},{"text":"Care hang on.","start":105.534996,"end":107.775,"sentiment":"neutral","sentiment_score":-0.06305237238605817},{"text":"Sorry.","start":107.775,"end":108.015,"sentiment":"neutral","sentiment_score":-0.10442168265581132},{"text":"I'm just looking on this side bar because I think under support at home in the sidebar, you can get some information out of hold on a sec.","start":108.015,"end":122.31,"sentiment":"neutral","sentiment_score":-0.04151926841586828},{"text":"Care management budget.","start":124.61,"end":126.31,"sentiment":"neutral","sentiment_score":-0.145547886689504}],"sentiment":"neutral","sentiment_score":-0.05167183531699954,"channel":1,"num_words":37,"start":104.255,"end":126.31},{"sentences":[{"text":"It's a bit of a backwards way of doing it, I suppose.","start":133.465,"end":136.105,"sentiment":"neutral","sentiment_score":-0.2800118525822957},{"text":"In the budget entitlement items under care management budget, if you export that, I think you can use that information to get an idea of where people like, what level people are on because of the amount, but that's not very easy way of doing it.","start":136.105,"end":152.59999,"sentiment":"neutral","sentiment_score":-0.09834115660708884}],"sentiment":"neutral","sentiment_score":-0.13592819715368337,"channel":1,"num_words":58,"start":133.465,"end":152.59999},{"sentences":[{"text":"So hang on.","start":153.11,"end":154.31,"sentiment":"neutral","sentiment_score":-0.015245002383987108},{"text":"So I'm in support at home.","start":154.31,"end":156.25,"sentiment":"neutral","sentiment_score":0.02708090717593829},{"text":"I can see there are various there's invoice and claiming, evidence justification, client statements, care management budget.","start":156.515,"end":163.575,"sentiment":"neutral","sentiment_score":0.022469161078333855},{"text":"No?","start":163.635,"end":163.955,"sentiment":"neutral","sentiment_score":-0.02283691242337227}],"sentiment":"neutral","sentiment_score":0.01762552821525821,"channel":0,"num_words":27,"start":153.11,"end":163.955},{"sentences":[{"text":"Yeah.","start":163.925,"end":164.405,"sentiment":"neutral","sentiment_score":0.016045615077018738}],"sentiment":"neutral","sentiment_score":0.016045615077018738,"channel":1,"num_words":1,"start":163.925,"end":164.405},{"sentences":[{"text":"Which one","start":163.955,"end":164.435,"sentiment":"neutral","sentiment_score":0.01126278005540371}],"sentiment":"neutral","sentiment_score":0.01126278005540371,"channel":0,"num_words":2,"start":163.955,"end":164.435},{"sentences":[{"text":"Yep.","start":164.405,"end":164.80501,"sentiment":"neutral","sentiment_score":0.03346404433250427}],"sentiment":"neutral","sentiment_score":0.03346404433250427,"channel":1,"num_words":1,"start":164.405,"end":164.80501},{"sentences":[{"text":"is it?","start":164.435,"end":165.095,"sentiment":"neutral","sentiment_score":0.03488495945930481}],"sentiment":"neutral","sentiment_score":0.03488495945930481,"channel":0,"num_words":2,"start":164.435,"end":165.095},{"sentences":[{"text":"That's yep.","start":164.80501,"end":165.60501,"sentiment":"neutral","sentiment_score":0.04340442083775997}],"sentiment":"neutral","sentiment_score":0.04340442083775997,"channel":1,"num_words":2,"start":164.80501,"end":165.60501},{"sentences":[{"text":"That one?","start":165.315,"end":165.97499,"sentiment":"neutral","sentiment_score":0.02431065682321787}],"sentiment":"neutral","sentiment_score":0.02431065682321787,"channel":0,"num_words":2,"start":165.315,"end":165.97499},{"sentences":[{"text":"That's the one.","start":165.60501,"end":166.505,"sentiment":"neutral","sentiment_score":0.043452988068262734},{"text":"You see that budget entitlement items, the table on the left?","start":169.445,"end":173.53,"sentiment":"neutral","sentiment_score":0.03945835036310283}],"sentiment":"neutral","sentiment_score":0.04031434415706566,"channel":1,"num_words":14,"start":165.60501,"end":173.53},{"sentences":[{"text":"Yes.","start":173.54999,"end":173.87,"sentiment":"neutral","sentiment_score":0.069148488342762},{"text":"Yes.","start":173.87,"end":174.37,"sentiment":"neutral","sentiment_score":0.0681171789765358},{"text":"And","start":174.75,"end":174.90999,"sentiment":"neutral","sentiment_score":0.06795421987771988}],"sentiment":"neutral","sentiment_score":0.06840662906567256,"channel":0,"num_words":3,"start":173.54999,"end":174.90999},{"sentences":[{"text":"Yeah.","start":174.87,"end":175.37,"sentiment":"neutral","sentiment_score":0.07534995675086975}],"sentiment":"neutral","sentiment_score":0.07534995675086975,"channel":1,"num_words":1,"start":174.87,"end":175.37},{"sentences":[{"text":"there's an export.","start":174.90999,"end":175.89,"sentiment":"neutral","sentiment_score":0.060714997351169586}],"sentiment":"neutral","sentiment_score":0.060714997351169586,"channel":0,"num_words":3,"start":174.90999,"end":175.89},{"sentences":[{"text":"Yeah.","start":176.31,"end":176.55,"sentiment":"neutral","sentiment_score":0.07634449750185013},{"text":"That because the amounts of it is how much care management we're claiming,","start":176.55,"end":183.21,"sentiment":"neutral","sentiment_score":0.07358336706574146}],"sentiment":"neutral","sentiment_score":0.07378059066832066,"channel":1,"num_words":14,"start":176.31,"end":183.21},{"sentences":[{"text":"And so I could work out what the 100% was and then convert that into an annual income.","start":184.28499,"end":190.385,"sentiment":"neutral","sentiment_score":0.10329429391357633}],"sentiment":"neutral","sentiment_score":0.10329429391357633,"channel":0,"num_words":18,"start":184.28499,"end":190.385},{"sentences":[{"text":"I believe so.","start":191.075,"end":192.455,"sentiment":"neutral","sentiment_score":0.12134608129660289},{"text":"Yes.","start":192.515,"end":193.015,"sentiment":"neutral","sentiment_score":0.10873544216156006}],"sentiment":"neutral","sentiment_score":0.11819342151284218,"channel":1,"num_words":4,"start":191.075,"end":193.015},{"sentences":[{"text":"Okay.","start":194.685,"end":195.185,"sentiment":"neutral","sentiment_score":0.09270863234996796},{"text":"I'll have a I'll","start":195.245,"end":195.885,"sentiment":"neutral","sentiment_score":0.05032486841082573}],"sentiment":"neutral","sentiment_score":0.058801621198654175,"channel":0,"num_words":5,"start":194.685,"end":195.885},{"sentences":[{"text":"That,","start":195.795,"end":196.26,"sentiment":"neutral","sentiment_score":0.03535711020231247}],"sentiment":"neutral","sentiment_score":0.03535711020231247,"channel":1,"num_words":1,"start":195.795,"end":196.26},{"sentences":[{"text":"have a look at that.","start":195.885,"end":196.77,"sentiment":"neutral","sentiment_score":0.06293700337409973}],"sentiment":"neutral","sentiment_score":0.06293700337409973,"channel":0,"num_words":5,"start":195.885,"end":196.77},{"sentences":[{"text":"though, like that, you can see at the top is for what's that?","start":196.81999,"end":201.78,"sentiment":"neutral","sentiment_score":0.04974534348226511},{"text":"July 26 to June","start":201.78,"end":203.72,"sentiment":"neutral","sentiment_score":0.00738370802719146}],"sentiment":"neutral","sentiment_score":0.03977789984577719,"channel":1,"num_words":17,"start":196.81999,"end":203.72},{"sentences":[{"text":"Twenty seven.","start":203.97,"end":204.95,"sentiment":"neutral","sentiment_score":0.006204889388754964}],"sentiment":"neutral","sentiment_score":0.006204889388754964,"channel":0,"num_words":2,"start":203.97,"end":204.95},{"sentences":[{"text":"2027.","start":204.5,"end":205.62,"sentiment":"neutral","sentiment_score":0.007897686213254929},{"text":"So that's for this financial year","start":205.62,"end":207.56,"sentiment":"neutral","sentiment_score":0.031582451425492764}],"sentiment":"neutral","sentiment_score":0.028198913538030217,"channel":1,"num_words":7,"start":204.5,"end":207.56},{"sentences":[{"text":"Yeah.","start":208.13,"end":208.45,"sentiment":"neutral","sentiment_score":0.09665034711360931},{"text":"Yeah.","start":208.45,"end":208.95,"sentiment":"neutral","sentiment_score":0.09853285551071168}],"sentiment":"neutral","sentiment_score":0.09759160131216049,"channel":0,"num_words":2,"start":208.13,"end":208.95},{"sentences":[{"text":"that it's showing.","start":208.5,"end":209.37999,"sentiment":"neutral","sentiment_score":0.09061634043852489},{"text":"Yeah.","start":209.37999,"end":209.865,"sentiment":"neutral","sentiment_score":0.00438929907977581},{"text":"You can't get it broken down any further than that, which is a bit annoying.","start":209.945,"end":213.405,"sentiment":"neutral","sentiment_score":-0.14767905175685883},{"text":"But I'm not sure in the export whether it does it by","start":215.46501,"end":219.405,"sentiment":"neutral","sentiment_score":-0.07040407229214907}],"sentiment":"neutral","sentiment_score":-0.0897998814020426,"channel":1,"num_words":31,"start":208.5,"end":219.405},{"sentences":[{"text":"And is that per","start":221.125,"end":222.725,"sentiment":"neutral","sentiment_score":-0.030827585607767105}],"sentiment":"neutral","sentiment_score":-0.030827585607767105,"channel":0,"num_words":4,"start":221.125,"end":222.725},{"sentences":[{"text":"quarter","start":222.505,"end":223.005,"sentiment":"neutral","sentiment_score":-0.025421645492315292}],"sentiment":"neutral","sentiment_score":-0.025421645492315292,"channel":1,"num_words":1,"start":222.505,"end":223.005},{"sentences":[{"text":"month?","start":222.725,"end":223.225,"sentiment":"neutral","sentiment_score":-0.03528300300240517}],"sentiment":"neutral","sentiment_score":-0.03528300300240517,"channel":0,"num_words":1,"start":222.725,"end":223.225},{"sentences":[{"text":"or by must","start":223.225,"end":225.91,"sentiment":"neutral","sentiment_score":-0.03800489008426666}],"sentiment":"neutral","sentiment_score":-0.03800489008426666,"channel":1,"num_words":3,"start":223.225,"end":225.91},{"sentences":[{"text":"Monthly per quarter.","start":225.56,"end":227.42,"sentiment":"neutral","sentiment_score":-0.04300057763854662}],"sentiment":"neutral","sentiment_score":-0.04300057763854662,"channel":0,"num_words":3,"start":225.56,"end":227.42},{"sentences":[{"text":"be not sure.","start":230.85,"end":235.43001,"sentiment":"neutral","sentiment_score":-0.07457285374403},{"text":"No.","start":236.77,"end":237.01001,"sentiment":"neutral","sentiment_score":-0.16576087474822998},{"text":"I'm not sure.","start":237.01001,"end":237.49,"sentiment":"neutral","sentiment_score":-0.18486498296260834},{"text":"Without looking at the amount of how much it is per quarter, I'm not really sure.","start":237.49,"end":243.46501,"sentiment":"neutral","sentiment_score":-0.20759335067123175},{"text":"I'm not dealing with the amounts often enough with clients to remember what they are.","start":243.46501,"end":247.565,"sentiment":"neutral","sentiment_score":-0.2602152506510417}],"sentiment":"neutral","sentiment_score":-0.2149683356677231,"channel":1,"num_words":38,"start":230.85,"end":247.565},{"sentences":[{"text":"Oh, I think looking at that, it's got the account management fund is 184,000.","start":255.55,"end":259.73,"sentiment":"neutral","sentiment_score":-0.03596553086702313},{"text":"That must be per quarter.","start":259.79,"end":261.73,"sentiment":"neutral","sentiment_score":-0.03734290413558483}],"sentiment":"neutral","sentiment_score":-0.03632799751664463,"channel":0,"num_words":19,"start":255.55,"end":261.73},{"sentences":[{"text":"Yeah.","start":262.44,"end":262.68,"sentiment":"neutral","sentiment_score":-0.0012437980622053146},{"text":"I think it would be because everything seems to be per quarter, doesn't it?","start":262.68,"end":267.58,"sentiment":"neutral","sentiment_score":-0.0008357827152524676}],"sentiment":"neutral","sentiment_score":-0.0008629837383826573,"channel":1,"num_words":15,"start":262.44,"end":267.58},{"sentences":[{"text":"Yeah.","start":267.505,"end":267.825,"sentiment":"neutral","sentiment_score":0.028460992500185966},{"text":"Yeah.","start":267.825,"end":268.225,"sentiment":"neutral","sentiment_score":0.05751027911901474},{"text":"That would make some sense.","start":268.225,"end":269.685,"sentiment":"neutral","sentiment_score":0.09137652143836021},{"text":"If I just quickly top of these, that comes to 185,000, and then there's care management supplement.","start":270.145,"end":280.11002,"sentiment":"neutral","sentiment_score":0.010646776241414687},{"text":"I don't know what that is.","start":280.11002,"end":281.07,"sentiment":"neutral","sentiment_score":-0.07820315596958001}],"sentiment":"neutral","sentiment_score":0.008487671303252379,"channel":0,"num_words":30,"start":267.505,"end":281.07},{"sentences":[{"text":"Okay.","start":281.07,"end":281.57,"sentiment":"neutral","sentiment_score":0.017210226505994797}],"sentiment":"neutral","sentiment_score":0.017210226505994797,"channel":0,"num_words":1,"start":281.07,"end":281.57},{"sentences":[{"text":"That's","start":281.635,"end":282.035,"sentiment":"neutral","sentiment_score":0.017582494765520096}],"sentiment":"neutral","sentiment_score":0.017582494765520096,"channel":1,"num_words":1,"start":281.635,"end":282.035},{"sentences":[{"text":"Yeah.","start":281.71,"end":282.03,"sentiment":"neutral","sentiment_score":0.017885863780975342},{"text":"I","start":282.03,"end":282.11002,"sentiment":"neutral","sentiment_score":0.000922229140996933}],"sentiment":"neutral","sentiment_score":0.009404046460986137,"channel":0,"num_words":2,"start":281.71,"end":282.11002},{"sentences":[{"text":"where","start":282.035,"end":282.355,"sentiment":"neutral","sentiment_score":-0.008006369695067406}],"sentiment":"neutral","sentiment_score":-0.008006369695067406,"channel":1,"num_words":1,"start":282.035,"end":282.355},{"sentences":[{"text":"reckon","start":282.11002,"end":282.43,"sentiment":"neutral","sentiment_score":0.0011483989655971527}],"sentiment":"neutral","sentiment_score":0.0011483989655971527,"channel":0,"num_words":1,"start":282.11002,"end":282.43},{"sentences":[{"text":"people","start":282.355,"end":282.755,"sentiment":"neutral","sentiment_score":0.01015126332640648}],"sentiment":"neutral","sentiment_score":0.01015126332640648,"channel":1,"num_words":1,"start":282.355,"end":282.755},{"sentences":[{"text":"that's","start":282.43,"end":282.75,"sentiment":"neutral","sentiment_score":-0.015659766271710396}],"sentiment":"neutral","sentiment_score":-0.015659766271710396,"channel":0,"num_words":1,"start":282.43,"end":282.75},{"sentences":[{"text":"have some extra needs or whatever, like, I don't know, Aboriginal or DVA, I think.","start":282.755,"end":289.52,"sentiment":"neutral","sentiment_score":-0.018661099361876647},{"text":"There's a DVA supplement maybe as well.","start":289.52,"end":291.91998,"sentiment":"neutral","sentiment_score":0.016692022659948895},{"text":"So some people get a little bit extra, I think, but","start":291.91998,"end":294.47998,"sentiment":"neutral","sentiment_score":-0.042068582366813316}],"sentiment":"neutral","sentiment_score":-0.018964446601316784,"channel":1,"num_words":33,"start":282.755,"end":294.47998},{"sentences":[{"text":"Okay.","start":294.32498,"end":294.82498,"sentiment":"neutral","sentiment_score":-0.07238344103097916}],"sentiment":"neutral","sentiment_score":-0.07238344103097916,"channel":0,"num_words":1,"start":294.32498,"end":294.82498},{"sentences":[{"text":"not many.","start":294.47998,"end":295.03998,"sentiment":"neutral","sentiment_score":-0.13598185777664185},{"text":"That's very rare.","start":295.03998,"end":296.02,"sentiment":"neutral","sentiment_score":-0.16970793902873993}],"sentiment":"neutral","sentiment_score":-0.1562175065279007,"channel":1,"num_words":5,"start":294.47998,"end":296.02},{"sentences":[{"text":"Alright.","start":296.56497,"end":297.06497,"sentiment":"neutral","sentiment_score":0.1268410086631775},{"text":"All","start":297.28497,"end":297.525,"sentiment":"neutral","sentiment_score":0.14736881852149963}],"sentiment":"neutral","sentiment_score":0.13710491359233856,"channel":0,"num_words":2,"start":296.56497,"end":297.525},{"sentences":[{"text":"Yeah.","start":297.52,"end":298.02,"sentiment":"neutral","sentiment_score":0.28538987040519714}],"sentiment":"neutral","sentiment_score":0.28538987040519714,"channel":1,"num_words":1,"start":297.52,"end":298.02},{"sentences":[{"text":"good.","start":297.525,"end":298.025,"sentiment":"positive","sentiment_score":0.45984435081481934},{"text":"I've probably got the information I need.","start":298.085,"end":300.185,"sentiment":"positive","sentiment_score":0.3425666902746473}],"sentiment":"positive","sentiment_score":0.3572263978421688,"channel":0,"num_words":8,"start":297.525,"end":300.185},{"sentences":[{"text":"Yep.","start":300.44095,"end":300.94095,"sentiment":"neutral","sentiment_score":0.1928209662437439}],"sentiment":"neutral","sentiment_score":0.1928209662437439,"channel":1,"num_words":1,"start":300.44095,"end":300.94095},{"sentences":[{"text":"Give","start":300.965,"end":301.205,"sentiment":"neutral","sentiment_score":0.1441052258014679}],"sentiment":"neutral","sentiment_score":0.1441052258014679,"channel":0,"num_words":1,"start":300.965,"end":301.205},{"sentences":[{"text":"Alright.","start":301.16095,"end":301.64093,"sentiment":"neutral","sentiment_score":0.17031657695770264}],"sentiment":"neutral","sentiment_score":0.17031657695770264,"channel":1,"num_words":1,"start":301.16095,"end":301.64093},{"sentences":[{"text":"me a bell","start":301.205,"end":301.84497,"sentiment":"neutral","sentiment_score":0.1506538838148117}],"sentiment":"neutral","sentiment_score":0.1506538838148117,"channel":0,"num_words":3,"start":301.205,"end":301.84497},{"sentences":[{"text":"I'll","start":301.64093,"end":301.88092,"sentiment":"neutral","sentiment_score":0.15198102593421936}],"sentiment":"neutral","sentiment_score":0.15198102593421936,"channel":1,"num_words":1,"start":301.64093,"end":301.88092},{"sentences":[{"text":"later","start":301.84497,"end":302.245,"sentiment":"neutral","sentiment_score":0.1664869636297226}],"sentiment":"neutral","sentiment_score":0.1664869636297226,"channel":0,"num_words":1,"start":301.84497,"end":302.245},{"sentences":[{"text":"I'll let","start":301.88092,"end":302.28094,"sentiment":"neutral","sentiment_score":0.1415119245648384}],"sentiment":"neutral","sentiment_score":0.1415119245648384,"channel":1,"num_words":2,"start":301.88092,"end":302.28094},{"sentences":[{"text":"on,","start":302.245,"end":302.56497,"sentiment":"neutral","sentiment_score":0.13746105134487152}],"sentiment":"neutral","sentiment_score":0.13746105134487152,"channel":0,"num_words":1,"start":302.245,"end":302.56497},{"sentences":[{"text":"you know.","start":302.28094,"end":302.68094,"sentiment":"neutral","sentiment_score":0.1322585754096508}],"sentiment":"neutral","sentiment_score":0.1322585754096508,"channel":1,"num_words":2,"start":302.28094,"end":302.68094},{"sentences":[{"text":"and,","start":302.56497,"end":303.06497,"sentiment":"neutral","sentiment_score":0.08605164289474487}],"sentiment":"neutral","sentiment_score":0.08605164289474487,"channel":0,"num_words":1,"start":302.56497,"end":303.06497},{"sentences":[{"text":"Yes.","start":302.68094,"end":303.18094,"sentiment":"neutral","sentiment_score":0.14961758255958557}],"sentiment":"neutral","sentiment_score":0.14961758255958557,"channel":1,"num_words":1,"start":302.68094,"end":303.18094},{"sentences":[{"text":"yeah, puppy's","start":303.205,"end":304.16498,"sentiment":"neutral","sentiment_score":0.14503011852502823}],"sentiment":"neutral","sentiment_score":0.14503011852502823,"channel":0,"num_words":2,"start":303.205,"end":304.16498},{"sentences":[{"text":"Okay.","start":304.12094,"end":304.62094,"sentiment":"neutral","sentiment_score":0.13756725192070007}],"sentiment":"neutral","sentiment_score":0.13756725192070007,"channel":1,"num_words":1,"start":304.12094,"end":304.62094},{"sentences":[{"text":"alright.","start":304.16498,"end":304.66498,"sentiment":"neutral","sentiment_score":0.13709931075572968}],"sentiment":"neutral","sentiment_score":0.13709931075572968,"channel":0,"num_words":1,"start":304.16498,"end":304.66498},{"sentences":[{"text":"No worries.","start":304.92093,"end":305.48093,"sentiment":"neutral","sentiment_score":0.17536688596010208},{"text":"Alright.","start":305.48093,"end":305.88092,"sentiment":"neutral","sentiment_score":0.10176383703947069},{"text":"Thank","start":305.88092,"end":306.12094,"sentiment":"positive","sentiment_score":0.8442595601081848}],"sentiment":"neutral","sentiment_score":0.3241892922669649,"channel":1,"num_words":4,"start":304.92093,"end":306.12094},{"sentences":[{"text":"Thanks.","start":305.925,"end":306.425,"sentiment":"positive","sentiment_score":0.8204977512359619}],"sentiment":"positive","sentiment_score":0.8204977512359619,"channel":0,"num_words":1,"start":305.925,"end":306.425},{"sentences":[{"text":"you.","start":306.12094,"end":306.62094,"sentiment":"positive","sentiment_score":0.5652372241020203},{"text":"Alright.","start":306.68094,"end":307.16095,"sentiment":"positive","sentiment_score":0.3985012471675873}],"sentiment":"positive","sentiment_score":0.48186923563480377,"channel":1,"num_words":2,"start":306.12094,"end":307.16095},{"sentences":[{"text":"Bye.","start":306.85095,"end":307.35095,"sentiment":"neutral","sentiment_score":0.2858489155769348}],"sentiment":"neutral","sentiment_score":0.2858489155769348,"channel":0,"num_words":1,"start":306.85095,"end":307.35095},{"sentences":[{"text":"Bye.","start":307.16095,"end":307.66095,"sentiment":"neutral","sentiment_score":-0.09459824860095978}],"sentiment":"neutral","sentiment_score":-0.09459824860095978,"channel":1,"num_words":1,"start":307.16095,"end":307.66095}]},"summary":{"result":"success","short":"The customer calls the agent to ask for a report on the number of clients and their needs for a care management budget. The agent provides the report and suggests a Teams meeting to discuss further. The customer also asks about a report on the number of clients and their needs for a care management budget, and the agent provides the information and suggests a call later."},"intents":{"segments":[{"text":"I've just had a call from the school. I need to go and pick my son up. He's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff. I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is. Yeah.","start_word":8,"end_word":70,"intents":[{"intent":"Schedule son pick up","confidence_score":0.05381045}]},{"text":"He's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff. I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is. Yeah.","start_word":25,"end_word":70,"intents":[{"intent":"Express anxiety and discomfort","confidence_score":2.8844678e-9}]},{"text":"I'm just conscious that we we we do need to catch up and work Yeah. some stuff out fairly quickly.","start_word":78,"end_word":97,"intents":[{"intent":"Catch up on work","confidence_score":0.09646589}]},{"text":"I so could I maybe give you a call Yeah. Yeah. and And we can and just we have a can phone call about it? yeah.","start_word":101,"end_word":126,"intents":[{"intent":"Schedule a phone call","confidence_score":0.008048415}]},{"text":"Is there a report in Sandware that I can run that gives me the package breakdown by level?","start_word":167,"end_word":184,"intents":[{"intent":"Provide package breakdown","confidence_score":0.1395568}]},{"text":"Jess is probably the person who would have the best idea if there is because she'd She's be the not only one who she's would've not in today. alright. Okay.","start_word":222,"end_word":251,"intents":[{"intent":"Confirm identity","confidence_score":0.014943412}]},{"text":"I mean, I can definitely have a look, but off the top of my head, I don't know. I know that we do really struggle to get that kind of information.","start_word":253,"end_word":283,"intents":[{"intent":"Seek information","confidence_score":0.0059983856}]},{"text":"I'm just looking on this side bar because I think under support at home in the sidebar, you can get some information out of hold on a sec. Care management budget.","start_word":300,"end_word":330,"intents":[{"intent":"Look at sidebar","confidence_score":0.06137169}]},{"text":"Care management budget.","start_word":328,"end_word":330,"intents":[{"intent":"Navigate care budget","confidence_score":0.00004154933}]},{"text":"You see that budget entitlement items, the table on the left? Yes. Yes. And Yeah. there's an export. Yeah. That because the amounts of it is how much care management we're claiming, And so I could work out what the 100% was and then convert that into an annual income. I believe so.","start_word":429,"end_word":481,"intents":[{"intent":"Confirm details","confidence_score":0.010600877}]},{"text":"That because the amounts of it is how much care management we're claiming, And so I could work out what the 100% was and then convert that into an annual income. I believe so.","start_word":448,"end_word":481,"intents":[{"intent":"Convert care management budget","confidence_score":0.056464933}]},{"text":"I where reckon people that's have some extra needs or whatever, like, I don't know, Aboriginal or DVA, I think. There's a DVA supplement maybe as well. So some people get a little bit extra, I think, but Okay. not many. That's very rare. Alright.","start_word":670,"end_word":714,"intents":[{"intent":"Explore options for extra needs","confidence_score":0.000011543262}]}]},"sentiments":{"segments":[{"text":"Hi. Hi. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.11384734511375429},{"text":"Good. That's good.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.6645339131355286},{"text":"I've just had a call from the school. I need to go and pick my son up. He's it sounds like maybe he's having a migraine again or something, but he's very dizzy and all this stuff. I'm not quite sure whether I'll be coming back or I might take my stuff to work from home maybe depending on how he is. Yeah. Okay.","start_word":8,"end_word":71,"sentiment":"neutral","sentiment_score":-0.16041985154151917},{"text":"Happy for all that to happen.","start_word":72,"end_word":77,"sentiment":"positive","sentiment_score":0.5171234011650085},{"text":"I'm just conscious that we we we do need to catch up and work Yeah. some stuff out fairly quickly. Yeah. Definitely. Yeah. I so could I maybe give you a call Yeah. Yeah. and And we can and just we have a can phone call about it? yeah. Or we can maybe even have a Teams meeting or whatever you want, but, yeah, the call Yeah. is fine. Yeah. Yeah. Yeah. Just very quickly before you go, because I cannot, Yeah. for the life of me find it. Is there a report in Sandware that I can run that gives me the package breakdown by level? How many clients at what level and whether or not they're a transition client, a grandfather client, or a brand new, like, support at home client. I don't off the top of my head, I don't know. Jess is probably the person who would have the best idea if there is because she'd She's be the not only one who she's would've not in today. alright. Okay. I mean, I can definitely have a look, but off the top of my head, I don't know.","start_word":78,"end_word":269,"sentiment":"neutral","sentiment_score":-0.038912124466151},{"text":"I know that we do really struggle to get that kind of information.","start_word":270,"end_word":282,"sentiment":"negative","sentiment_score":-0.36407896876335144},{"text":"And, generally, we've had to go more into what is Product. it called? Care hang on. Sorry. I'm just looking on this side bar because I think under support at home in the sidebar, you can get some information out of hold on a sec. Care management budget. It's a bit of a backwards way of doing it, I suppose. In the budget entitlement items under care management budget, if you export that, I think you can use that information to get an idea of where people like, what level people are on because of the amount, but that's not very easy way of doing it. So hang on. So I'm in support at home. I can see there are various there's invoice and claiming, evidence justification, client statements, care management budget. No? Yeah. Which one Yep. is it? That's yep. That one? That's the one. You see that budget entitlement items, the table on the left? Yes. Yes. And Yeah. there's an export. Yeah. That because the amounts of it is how much care management we're claiming, And so I could work out what the 100% was and then convert that into an annual income. I believe so. Yes. Okay. I'll have a I'll That, have a look at that. though, like that, you can see at the top is for what's that? July 26 to June Twenty seven. 2027. So that's for this financial year Yeah. Yeah. that it's showing. Yeah. You can't get it broken down any further than that, which is a bit annoying. But I'm not sure in the export whether it does it by And is that per quarter month? or by must Monthly per quarter. be not sure. No. I'm not sure. Without looking at the amount of how much it is per quarter, I'm not really sure. I'm not dealing with the amounts often enough with clients to remember what they are. Oh, I think looking at that, it's got the account management fund is 184,000. That must be per quarter. Yeah. I think it would be because everything seems to be per quarter, doesn't it? Yeah. Yeah. That would make some sense. If I just quickly top of these, that comes to 185,000, and then there's care management supplement. I don't know what that is. Okay. That's Yeah. I where reckon people that's have some extra needs or whatever, like, I don't know, Aboriginal or DVA, I think. There's a DVA supplement maybe as well. So some people get a little bit extra, I think, but Okay. not many. That's very rare. Alright. All Yeah.","start_word":283,"end_word":716,"sentiment":"neutral","sentiment_score":-0.03547063722245155},{"text":"good. I've probably got the information I need.","start_word":717,"end_word":724,"sentiment":"positive","sentiment_score":0.36532291769981384},{"text":"Yep. Give Alright. me a bell I'll later I'll let on, you know. and, Yes. yeah, puppy's Okay. alright. No worries. Alright.","start_word":725,"end_word":746,"sentiment":"neutral","sentiment_score":0.14845839142799375},{"text":"Thank Thanks. you. Alright.","start_word":747,"end_word":750,"sentiment":"positive","sentiment_score":0.6014041304588318},{"text":"Bye. Bye.","start_word":751,"end_word":752,"sentiment":"neutral","sentiment_score":0.23525574803352356}],"average":{"sentiment":"neutral","sentiment_score":-0.02329502266595156}}}}