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you.","start":129.82494,"end":130.64493,"sentiment":"positive","sentiment_score":0.4344370365142822},{"text":"Bye.","start":131.18494,"end":131.68494,"sentiment":"neutral","sentiment_score":0.2307972311973572}],"sentiment":"positive","sentiment_score":0.36655710140864056,"channel":1,"num_words":3,"start":129.82494,"end":131.68494},{"sentences":[{"text":"Alright.","start":131.33493,"end":131.73492,"sentiment":"neutral","sentiment_score":0.1649845540523529},{"text":"Bye bye.","start":131.73492,"end":132.47493,"sentiment":"neutral","sentiment_score":0.10371196269989014}],"sentiment":"neutral","sentiment_score":0.12413615981737773,"channel":0,"num_words":3,"start":131.33493,"end":132.47493}]},"summary":{"result":"success","short":"The customer calls Capgemini Engineering and is put on hold before being connected with a representative. The customer asks to speak with Mayur from Cloud Solution IT, but is informed he is busy. The customer takes a message and will send an email to Mayur."},"intents":{"segments":[{"text":"I I would like to speak with Mayur. Yep.","start_word":49,"end_word":57,"intents":[{"intent":"Contact mayur","confidence_score":0.060198713}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Capgemini Engineering.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4793696999549866},{"text":"Your call is important to us. Please hold the line, and one of our team members will be with you shortly. Yeah. Good morning. Hi. Can you hear me? Oh, yeah. I can okay. I can hear you now. Hi. I Hi. yep. I I would like to speak with Mayur. Yep. No problem. Who was calling, please? Ronald from Cloud Solution IT. Okay. Let me just see if Maya is free.","start_word":6,"end_word":77,"sentiment":"neutral","sentiment_score":0.0834643691778183},{"text":"Thank you.","start_word":78,"end_word":79,"sentiment":"positive","sentiment_score":0.3943026959896088},{"text":"Thanks. Hi there. So it looks as though Maya is busy at the moment. Would you like me to take a message? Alright. No worries. I'll just send him an email. Okay. No worries. I did let him know that you've called. So, Alright. yeah, he'll be expecting Alright. message. Thank Okay. you.","start_word":80,"end_word":132,"sentiment":"neutral","sentiment_score":0.04470549151301384},{"text":"Thank you.","start_word":133,"end_word":134,"sentiment":"positive","sentiment_score":0.4216529130935669},{"text":"Bye. Alright. Bye bye.","start_word":135,"end_word":138,"sentiment":"neutral","sentiment_score":0.16033892333507538}],"average":{"sentiment":"neutral","sentiment_score":0.09866829466021232}}}}