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The representative informs Amanda that they are still restricting the account and will send an email confirmation. Amanda asks about email communication and the representative agrees to do so, sending an email confirmation."},"intents":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":1,"end_word":15,"intents":[{"intent":"Provide name","confidence_score":0.034592975},{"intent":"Provide name","confidence_score":0.039832175}]},{"text":"I'm And how can I help you?","start_word":32,"end_word":38,"intents":[{"intent":"Offer help","confidence_score":0.018140286}]},{"text":"I already have it here noted, and I will let our accounts team and senior will get back to you. Okay? Yeah. So we're gonna be restricting the account at the close of business tomorrow. We can't hold off any longer because you've you've got one, two, three, four overdue Mhmm. invoices.","start_word":57,"end_word":108,"intents":[{"intent":"Note account restriction","confidence_score":0.0004481756}]},{"text":"We can't hold off any longer because you've you've got one, two, three, four overdue Mhmm. invoices.","start_word":92,"end_word":108,"intents":[{"intent":"Clarify reason for delay","confidence_score":0.0002890797}]},{"text":"Was So there we any need... email communication today so that I can also let them know about I'll it? I'll be sending an email confirmation that it'll be suspended tomorrow after our Thank phone you. call.","start_word":110,"end_word":146,"intents":[{"intent":"Explain situation","confidence_score":0.03405088}]},{"text":"I'll be sending an email confirmation that it'll be suspended tomorrow after our Thank phone you. call.","start_word":130,"end_word":146,"intents":[{"intent":"Request payment confirmation","confidence_score":0.011054069},{"intent":"Request email confirmation","confidence_score":0.0011545699}]},{"text":"Thank you so much. Thank you so much, Amanda.","start_word":149,"end_word":157,"intents":[{"intent":"Express gratitude","confidence_score":0.0033982648}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4443544149398804},{"text":"My name is Mary. May I have your name, please? This is Amanda from Aussie Broadband. Hello, Amanda. How are you doing today?","start_word":5,"end_word":27,"sentiment":"neutral","sentiment_score":0.20308801531791687},{"text":"I'm good. Thank you.","start_word":28,"end_word":31,"sentiment":"positive","sentiment_score":0.5434499382972717},{"text":"I'm And how can I help you? chasing up payment of some overdue invoices that are putting your account pending restriction due to nonpayment. Sure. I already have it here noted, and I will let our accounts team and senior will get back to you. Okay? Yeah. So we're gonna be restricting the account at the close of business tomorrow. We can't hold off any longer because you've you've got one, two, three, four overdue Mhmm. invoices. Yeah. Was So there we any need... email communication today so that I can also let them know about I'll it? I'll be sending an email confirmation that it'll be suspended tomorrow after our Thank phone you. call. 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