{"metadata":{"transaction_key":"deprecated","request_id":"019fac04-fe69-7e92-8afe-2d7e41425815","sha256":"9006231f15e0d67655f6cc8d81bb091dfe70e3837ae7d7163a95d7f7738ee396","created":"2026-07-29T03:57:17.573Z","duration":52.991936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":59},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Chris Gurelski.","confidence":0.94189453,"words":[{"word":"looking","start":5.12,"end":5.6,"confidence":0.6308594,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.02967974729835987},{"word":"for","start":5.6,"end":6.0,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02058834582567215},{"word":"chris","start":6.0,"end":6.5,"confidence":0.94189453,"punctuated_word":"Chris","sentiment":"neutral","sentiment_score":0.05918460339307785},{"word":"gurelski","start":6.72,"end":7.22,"confidence":0.6762207,"punctuated_word":"Gurelski.","sentiment":"neutral","sentiment_score":0.09015550464391708}],"paragraphs":{"transcript":"\nLooking for Chris Gurelski.","paragraphs":[{"sentences":[{"text":"Looking for Chris Gurelski.","start":5.12,"end":7.22,"sentiment":"neutral","sentiment_score":0.04990205029025674}],"sentiment":"neutral","sentiment_score":0.04990205029025674,"num_words":4,"start":5.12,"end":7.22}]}}]},{"alternatives":[{"transcript":"Name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"name","start":0.32,"end":0.71999997,"confidence":0.51904297,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":-0.02607438527047634},{"word":"and","start":0.71999997,"end":0.88,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.028476744890213013},{"word":"reason","start":0.88,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.016452182084321976},{"word":"for","start":1.1999999,"end":1.36,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.007375709712505341},{"word":"calling","start":1.36,"end":1.8399999,"confidence":0.7692871,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.030885368585586548},{"word":"i'll","start":1.8399999,"end":2.08,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0017327989917248487},{"word":"see","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0034386292099952698},{"word":"if","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0055860914289951324},{"word":"this","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01649143174290657},{"word":"person","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.007826544344425201},{"word":"is","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.001091906800866127},{"word":"available","start":3.12,"end":3.62,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.00193624384701252},{"word":"thanks","start":12.16,"end":12.66,"confidence":0.9736328,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4945424199104309},{"word":"please","start":12.88,"end":13.2,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10868269950151443},{"word":"stay","start":13.2,"end":13.44,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.09216168522834778},{"word":"on","start":13.44,"end":13.5199995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02754920721054077},{"word":"the","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06726957857608795},{"word":"line","start":13.679999,"end":14.179999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.01278560608625412},{"word":"i'm","start":35.579998,"end":35.82,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4200021624565125},{"word":"sorry","start":35.82,"end":36.32,"confidence":0.984375,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4249423444271088},{"word":"this","start":36.379997,"end":36.62,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6469845175743103},{"word":"person","start":36.62,"end":36.86,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.56773442029953},{"word":"is","start":36.86,"end":37.1,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5802218317985535},{"word":"not","start":37.1,"end":37.26,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5328832864761353},{"word":"available","start":37.26,"end":37.76,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4983605146408081},{"word":"if","start":38.059998,"end":38.219997,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.29912886023521423},{"word":"you","start":38.219997,"end":38.379997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1863502860069275},{"word":"would","start":38.379997,"end":38.54,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.2057040333747864},{"word":"like","start":38.54,"end":38.699997,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.180865615606308},{"word":"to","start":38.699997,"end":38.86,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2279498130083084},{"word":"leave","start":38.86,"end":39.019997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.24555565416812897},{"word":"an","start":39.019997,"end":39.18,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2365262508392334},{"word":"additional","start":39.18,"end":39.66,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2609364688396454},{"word":"message","start":39.66,"end":40.16,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.28846317529678345},{"word":"please","start":40.455,"end":40.695,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.239587664604187},{"word":"reply","start":40.695,"end":41.095,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.30158811807632446},{"word":"after","start":41.095,"end":41.335,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1597316861152649},{"word":"the","start":41.335,"end":41.495,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19639545679092407},{"word":"tone","start":41.495,"end":41.995,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.13472865521907806}],"paragraphs":{"transcript":"\nName and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Name and reason for calling.","start":0.32,"end":1.8399999,"sentiment":"neutral","sentiment_score":-0.021852878108620643},{"text":"I'll see if this person is available.","start":1.8399999,"end":3.62,"sentiment":"neutral","sentiment_score":-0.0028648864411349806},{"text":"Thanks.","start":12.16,"end":12.66,"sentiment":"positive","sentiment_score":0.4945424199104309},{"text":"Please stay on the line.","start":12.88,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.02966768145561218},{"text":"I'm sorry.","start":35.579998,"end":36.32,"sentiment":"negative","sentiment_score":-0.42247225344181066}],"sentiment":"neutral","sentiment_score":-0.03140295449411497,"num_words":20,"start":0.32,"end":36.32},{"sentences":[{"text":"This person is not available.","start":36.379997,"end":37.76,"sentiment":"negative","sentiment_score":-0.5652369141578675},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.059998,"end":41.995,"sentiment":"neutral","sentiment_score":-0.22596512415579387}],"sentiment":"neutral","sentiment_score":-0.31524717415633957,"num_words":19,"start":36.379997,"end":41.995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Name and reason for calling. I'll see if this person is available.\n\nChannel 0: Looking for Chris Gurelski.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Name and reason for calling.","start":0.32,"end":1.8399999,"sentiment":"neutral","sentiment_score":-0.021852878108620643},{"text":"I'll see if this person is available.","start":1.8399999,"end":3.62,"sentiment":"neutral","sentiment_score":-0.0028648864411349806}],"sentiment":"neutral","sentiment_score":-0.010776549635920674,"channel":1,"num_words":12,"start":0.32,"end":3.62},{"sentences":[{"text":"Looking for Chris Gurelski.","start":5.12,"end":7.22,"sentiment":"neutral","sentiment_score":0.04990205029025674}],"sentiment":"neutral","sentiment_score":0.04990205029025674,"channel":0,"num_words":4,"start":5.12,"end":7.22},{"sentences":[{"text":"Thanks.","start":12.16,"end":12.66,"sentiment":"positive","sentiment_score":0.4945424199104309},{"text":"Please stay on the line.","start":12.88,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.02966768145561218},{"text":"I'm sorry.","start":35.579998,"end":36.32,"sentiment":"negative","sentiment_score":-0.42247225344181066},{"text":"This person is not available.","start":36.379997,"end":37.76,"sentiment":"negative","sentiment_score":-0.5652369141578675},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.059998,"end":41.995,"sentiment":"neutral","sentiment_score":-0.22596512415579387}],"sentiment":"neutral","sentiment_score":-0.24031247419339638,"channel":1,"num_words":27,"start":12.16,"end":41.995}]},"summary":{"result":"success","short":"Name and reason for calling. I'll see if this person is available. Looking for Chris Gurelski. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":29,"end_word":42,"intents":[{"intent":"Leaving a message","confidence_score":0.00044240023}]}]},"sentiments":{"segments":[{"text":"Name and reason for calling. I'll see if this person is available. Looking for Chris Gurelski.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.012918958440423012},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.4945424199104309},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":-0.02259213477373123},{"text":"I'm sorry. This person is not available.","start_word":22,"end_word":28,"sentiment":"negative","sentiment_score":-0.4940396845340729},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":29,"end_word":42,"sentiment":"neutral","sentiment_score":-0.23189175128936768}],"average":{"sentiment":"neutral","sentiment_score":-0.1352731737039857}}}}