{"metadata":{"transaction_key":"deprecated","request_id":"019f25cd-4472-74f1-8f14-ec0702c441da","sha256":"7236da7418d7bba67d6038a4e29b3ee17b83cf7e8f603317cc411e1913eb47ac","created":"2026-07-03T02:27:18.474Z","duration":47.73594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":130,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":143},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Doug. This is Andrew from Vigilance AI. Hope you're doing well. Yes, Doug. Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. Doug, would you be open for a quick demo next week? Oh, understood. Do you guys already have security in place? Is that why you're not interested?","confidence":0.99902344,"words":[{"word":"oh","start":2.96,"end":3.1999998,"confidence":0.9753418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2202858030796051},{"word":"hi","start":3.1999998,"end":3.4399998,"confidence":0.9902344,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.32005107402801514},{"word":"doug","start":3.4399998,"end":3.9399998,"confidence":0.99902344,"punctuated_word":"Doug.","sentiment":"positive","sentiment_score":0.3355850577354431},{"word":"this","start":4.0,"end":4.24,"confidence":0.5883789,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.33202436566352844},{"word":"is","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2693479061126709},{"word":"andrew","start":4.64,"end":5.12,"confidence":0.9716797,"punctuated_word":"Andrew","sentiment":"positive","sentiment_score":0.38824328780174255},{"word":"from","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2932761013507843},{"word":"vigilance","start":5.52,"end":6.02,"confidence":0.9797363,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.27139830589294434},{"word":"ai","start":6.08,"end":6.58,"confidence":0.8623047,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.2854951322078705},{"word":"hope","start":6.8799996,"end":7.12,"confidence":0.6303711,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.5249516367912292},{"word":"you're","start":7.12,"end":7.3599997,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.512930154800415},{"word":"doing","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.458071768283844},{"word":"well","start":7.6,"end":8.1,"confidence":0.9951172,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.394401490688324},{"word":"yes","start":13.065,"end":13.384999,"confidence":0.7128906,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.1187625527381897},{"word":"doug","start":13.384999,"end":13.884999,"confidence":0.98779297,"punctuated_word":"Doug.","sentiment":"neutral","sentiment_score":0.12549011409282684},{"word":"vigilance","start":14.025,"end":14.525,"confidence":0.94189453,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.09530936181545258},{"word":"ai","start":14.744999,"end":15.1449995,"confidence":0.73779297,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.100929394364357},{"word":"is","start":15.1449995,"end":15.384999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06857213377952576},{"word":"our","start":15.384999,"end":15.785,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08160190284252167},{"word":"around","start":15.785,"end":16.285,"confidence":0.9482422,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.12847484648227692},{"word":"the","start":16.744999,"end":16.904999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13670282065868378},{"word":"clock","start":16.904999,"end":17.305,"confidence":0.5683594,"punctuated_word":"clock","sentiment":"neutral","sentiment_score":0.14869976043701172},{"word":"ai","start":17.305,"end":17.705,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.15729981660842896},{"word":"security","start":17.705,"end":18.185,"confidence":0.9951172,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.08554968237876892},{"word":"analyst","start":18.185,"end":18.685,"confidence":0.99560547,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.1346750259399414},{"word":"every","start":19.224998,"end":19.545,"confidence":1.0,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":0.13598011434078217},{"word":"alert","start":19.545,"end":19.865,"confidence":1.0,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.07334835082292557},{"word":"that","start":19.865,"end":20.025,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.119483083486557},{"word":"fires","start":20.025,"end":20.425,"confidence":0.9863281,"punctuated_word":"fires","sentiment":"neutral","sentiment_score":0.09681615233421326},{"word":"gets","start":20.425,"end":20.744999,"confidence":0.9951172,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.11740342527627944},{"word":"investigated","start":20.744999,"end":21.244999,"confidence":0.99902344,"punctuated_word":"investigated","sentiment":"neutral","sentiment_score":0.09371589124202728},{"word":"for","start":21.384998,"end":21.544998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13417856395244598},{"word":"you","start":21.544998,"end":21.704998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1405458003282547},{"word":"in","start":21.704998,"end":21.865,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12187451124191284},{"word":"under","start":21.865,"end":22.185,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.1737639605998993},{"word":"five","start":22.185,"end":22.425,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.12509988248348236},{"word":"minutes","start":22.425,"end":22.824999,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.1771865338087082},{"word":"without","start":22.824999,"end":23.145,"confidence":0.9951172,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.10940772294998168},{"word":"adding","start":23.145,"end":23.544998,"confidence":0.9980469,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.02984682098031044},{"word":"headcount","start":23.544998,"end":24.044998,"confidence":0.78222656,"punctuated_word":"headcount","sentiment":"neutral","sentiment_score":0.04145873337984085},{"word":"or","start":24.105,"end":24.345,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08092610538005829},{"word":"replacing","start":24.345,"end":24.744999,"confidence":0.7368164,"punctuated_word":"replacing","sentiment":"neutral","sentiment_score":0.05288800597190857},{"word":"your","start":24.744999,"end":24.985,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07679679989814758},{"word":"existing","start":24.985,"end":25.485,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.07772260904312134},{"word":"stack","start":25.625,"end":26.125,"confidence":0.99365234,"punctuated_word":"stack.","sentiment":"neutral","sentiment_score":0.11117035150527954},{"word":"doug","start":26.97,"end":27.21,"confidence":0.98999023,"punctuated_word":"Doug,","sentiment":"neutral","sentiment_score":0.09262590855360033},{"word":"would","start":27.21,"end":27.449999,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06325678527355194},{"word":"you","start":27.449999,"end":27.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07468382269144058},{"word":"be","start":27.61,"end":27.77,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06597571074962616},{"word":"open","start":27.77,"end":28.01,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.05894441902637482},{"word":"for","start":28.01,"end":28.33,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06079993396997452},{"word":"a","start":28.33,"end":28.41,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06355829536914825},{"word":"quick","start":28.41,"end":28.73,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.07481789588928223},{"word":"demo","start":28.73,"end":29.13,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.06118060648441315},{"word":"next","start":29.13,"end":29.369999,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.06802580505609512},{"word":"week","start":29.369999,"end":29.869999,"confidence":0.9995117,"punctuated_word":"week?","sentiment":"neutral","sentiment_score":0.05889761075377464},{"word":"oh","start":34.97,"end":35.29,"confidence":0.9182129,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1648046374320984},{"word":"understood","start":35.29,"end":35.79,"confidence":0.9926758,"punctuated_word":"understood.","sentiment":"neutral","sentiment_score":-0.12914621829986572},{"word":"do","start":36.17,"end":36.25,"confidence":0.9707031,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.11570674180984496},{"word":"you","start":36.25,"end":36.41,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13243485987186432},{"word":"guys","start":36.41,"end":36.65,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.17848899960517883},{"word":"already","start":36.65,"end":37.05,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08147110044956207},{"word":"have","start":37.05,"end":37.55,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06557225435972214},{"word":"security","start":37.77,"end":38.25,"confidence":0.890625,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.17508922517299652},{"word":"in","start":38.25,"end":38.41,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12578268349170685},{"word":"place","start":38.41,"end":38.73,"confidence":0.9914551,"punctuated_word":"place?","sentiment":"neutral","sentiment_score":-0.15059639513492584},{"word":"is","start":38.73,"end":38.89,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.20605012774467468},{"word":"that","start":38.89,"end":39.129997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21117211878299713},{"word":"why","start":39.129997,"end":39.29,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2251151502132416},{"word":"you're","start":39.29,"end":39.69,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.3201421797275543},{"word":"not","start":39.69,"end":39.93,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4303273558616638},{"word":"interested","start":39.93,"end":40.43,"confidence":1.0,"punctuated_word":"interested?","sentiment":"neutral","sentiment_score":-0.32647573947906494}],"paragraphs":{"transcript":"\nOh, hi, Doug. This is Andrew from Vigilance AI. Hope you're doing well. Yes, Doug. Vigilance AI is our around the clock AI security analyst.\n\nEvery alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. Doug, would you be open for a quick demo next week? Oh, understood. Do you guys already have security in place? Is that why you're not interested?","paragraphs":[{"sentences":[{"text":"Oh, hi, Doug.","start":2.96,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2919739782810211},{"text":"This is Andrew from Vigilance AI.","start":4.0,"end":6.58,"sentiment":"neutral","sentiment_score":0.30663084983825684},{"text":"Hope you're doing well.","start":6.8799996,"end":8.1,"sentiment":"positive","sentiment_score":0.47258876264095306},{"text":"Yes, Doug.","start":13.065,"end":13.884999,"sentiment":"neutral","sentiment_score":0.12212633341550827},{"text":"Vigilance AI is our around the clock AI security analyst.","start":14.025,"end":18.685,"sentiment":"neutral","sentiment_score":0.11378147453069687}],"sentiment":"neutral","sentiment_score":0.23952517986297608,"num_words":25,"start":2.96,"end":18.685},{"sentences":[{"text":"Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack.","start":19.224998,"end":26.125,"sentiment":"neutral","sentiment_score":0.10448067095130682},{"text":"Doug, would you be open for a quick demo next week?","start":26.97,"end":29.869999,"sentiment":"neutral","sentiment_score":0.06752425398338925},{"text":"Oh, understood.","start":34.97,"end":35.79,"sentiment":"neutral","sentiment_score":-0.14697542786598206},{"text":"Do you guys already have security in place?","start":36.17,"end":38.73,"sentiment":"neutral","sentiment_score":-0.1281427824869752},{"text":"Is that why you're not interested?","start":38.73,"end":40.43,"sentiment":"neutral","sentiment_score":-0.28654711196819943}],"sentiment":"neutral","sentiment_score":-0.004382884565820085,"num_words":47,"start":19.224998,"end":40.43}]}}]},{"alternatives":[{"transcript":"Hello. Doug speaking. Yeah. How can I help? No. Thanks. We don't have any at this time. Okay. Yes. Thanks for the news. Have a nice day. Bye.","confidence":0.9941406,"words":[{"word":"hello","start":0.64,"end":1.04,"confidence":0.8815918,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02811584249138832},{"word":"doug","start":1.04,"end":1.36,"confidence":0.9970703,"punctuated_word":"Doug","sentiment":"neutral","sentiment_score":0.027339400723576546},{"word":"speaking","start":1.36,"end":1.86,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03225203603506088},{"word":"yeah","start":10.4,"end":10.88,"confidence":0.7680664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23382550477981567},{"word":"how","start":10.88,"end":11.12,"confidence":0.9873047,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23417893052101135},{"word":"can","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.23342806100845337},{"word":"i","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22337615489959717},{"word":"help","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.17873936891555786},{"word":"no","start":31.57,"end":31.81,"confidence":0.87597656,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3473319709300995},{"word":"thanks","start":31.81,"end":31.97,"confidence":0.9819336,"punctuated_word":"Thanks.","sentiment":"negative","sentiment_score":-0.4077261686325073},{"word":"we","start":31.97,"end":32.13,"confidence":0.9760742,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.6223971843719482},{"word":"don't","start":32.13,"end":32.29,"confidence":0.9875488,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5081380009651184},{"word":"have","start":32.29,"end":32.45,"confidence":0.9941406,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.38865333795547485},{"word":"any","start":32.45,"end":32.61,"confidence":0.5473633,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.48801544308662415},{"word":"at","start":32.61,"end":32.69,"confidence":0.73583984,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5841187834739685},{"word":"this","start":32.69,"end":33.01,"confidence":0.9980469,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6118474006652832},{"word":"time","start":33.01,"end":33.51,"confidence":0.9921875,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.4680230915546417},{"word":"okay","start":36.69,"end":37.19,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.11083227396011353},{"word":"yes","start":41.489998,"end":41.989998,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.044014837592840195},{"word":"thanks","start":42.660877,"end":42.900875,"confidence":0.9838867,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.2602536082267761},{"word":"for","start":42.900875,"end":42.980877,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.26358267664909363},{"word":"the","start":42.980877,"end":43.220875,"confidence":0.5131836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27163150906562805},{"word":"news","start":43.220875,"end":43.720875,"confidence":0.67126465,"punctuated_word":"news.","sentiment":"neutral","sentiment_score":0.2771340608596802},{"word":"have","start":43.780876,"end":44.020874,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.42884117364883423},{"word":"a","start":44.020874,"end":44.100876,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4192160367965698},{"word":"nice","start":44.100876,"end":44.260876,"confidence":1.0,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.3491792380809784},{"word":"day","start":44.260876,"end":44.580875,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.3246784210205078},{"word":"bye","start":44.580875,"end":45.080875,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.114743173122406}],"paragraphs":{"transcript":"\nHello. Doug speaking. Yeah. How can I help? No.\n\nThanks. We don't have any at this time. Okay. Yes. Thanks for the news.\n\nHave a nice day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.02811584249138832},{"text":"Doug speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.029795718379318714},{"text":"Yeah.","start":10.4,"end":10.88,"sentiment":"neutral","sentiment_score":0.23382550477981567},{"text":"How can I help?","start":10.88,"end":11.94,"sentiment":"neutral","sentiment_score":0.21743062883615494},{"text":"No.","start":31.57,"end":31.81,"sentiment":"negative","sentiment_score":-0.3473319709300995}],"sentiment":"neutral","sentiment_score":0.0937692587160402,"num_words":9,"start":0.64,"end":31.81},{"sentences":[{"text":"Thanks.","start":31.81,"end":31.97,"sentiment":"negative","sentiment_score":-0.4077261686325073},{"text":"We don't have any at this time.","start":31.97,"end":33.51,"sentiment":"negative","sentiment_score":-0.5244561774390084},{"text":"Okay.","start":36.69,"end":37.19,"sentiment":"neutral","sentiment_score":-0.11083227396011353},{"text":"Yes.","start":41.489998,"end":41.989998,"sentiment":"neutral","sentiment_score":0.044014837592840195},{"text":"Thanks for the news.","start":42.660877,"end":43.720875,"sentiment":"neutral","sentiment_score":0.2681504637002945}],"sentiment":"neutral","sentiment_score":-0.21950964230511869,"num_words":14,"start":31.81,"end":43.720875},{"sentences":[{"text":"Have a nice day.","start":43.780876,"end":44.580875,"sentiment":"positive","sentiment_score":0.38047871738672256},{"text":"Bye.","start":44.580875,"end":45.080875,"sentiment":"neutral","sentiment_score":0.114743173122406}],"sentiment":"neutral","sentiment_score":0.32733160853385923,"num_words":5,"start":43.780876,"end":45.080875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Doug speaking.\n\nChannel 0: Oh, hi, Doug. This is Andrew from Vigilance AI. Hope you're doing well.\n\nChannel 1: Yeah. How can I help?\n\nChannel 0: Yes, Doug. Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. Doug, would you be open for a quick demo next week?\n\nChannel 1: No. Thanks. We don't have any at this time.\n\nChannel 0: Oh, understood. Do you guys already\n\nChannel 1: Okay.\n\nChannel 0: have security in place? Is that why you're not interested?\n\nChannel 1: Yes. Thanks for the news. Have a nice day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.02811584249138832},{"text":"Doug speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.029795718379318714}],"sentiment":"neutral","sentiment_score":0.029235759750008583,"channel":1,"num_words":3,"start":0.64,"end":1.86},{"sentences":[{"text":"Oh, hi, Doug.","start":2.96,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2919739782810211},{"text":"This is Andrew from Vigilance AI.","start":4.0,"end":6.58,"sentiment":"neutral","sentiment_score":0.30663084983825684},{"text":"Hope you're doing well.","start":6.8799996,"end":8.1,"sentiment":"positive","sentiment_score":0.47258876264095306}],"sentiment":"positive","sentiment_score":0.3543124680335705,"channel":0,"num_words":13,"start":2.96,"end":8.1},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.88,"sentiment":"neutral","sentiment_score":0.23382550477981567},{"text":"How can I help?","start":10.88,"end":11.94,"sentiment":"neutral","sentiment_score":0.21743062883615494}],"sentiment":"neutral","sentiment_score":0.2207096040248871,"channel":1,"num_words":5,"start":10.4,"end":11.94},{"sentences":[{"text":"Yes, Doug.","start":13.065,"end":13.884999,"sentiment":"neutral","sentiment_score":0.12212633341550827},{"text":"Vigilance AI is our around the clock AI security analyst.","start":14.025,"end":18.685,"sentiment":"neutral","sentiment_score":0.11378147453069687},{"text":"Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack.","start":19.224998,"end":26.125,"sentiment":"neutral","sentiment_score":0.10448067095130682},{"text":"Doug, would you be open for a quick demo next week?","start":26.97,"end":29.869999,"sentiment":"neutral","sentiment_score":0.06752425398338925}],"sentiment":"neutral","sentiment_score":0.09801040988328845,"channel":0,"num_words":43,"start":13.065,"end":29.869999},{"sentences":[{"text":"No.","start":31.57,"end":31.81,"sentiment":"negative","sentiment_score":-0.3473319709300995},{"text":"Thanks.","start":31.81,"end":31.97,"sentiment":"negative","sentiment_score":-0.4077261686325073},{"text":"We don't have any at this time.","start":31.97,"end":33.51,"sentiment":"negative","sentiment_score":-0.5244561774390084}],"sentiment":"negative","sentiment_score":-0.49180570907062954,"channel":1,"num_words":9,"start":31.57,"end":33.51},{"sentences":[{"text":"Oh, understood.","start":34.97,"end":35.79,"sentiment":"neutral","sentiment_score":-0.14697542786598206},{"text":"Do you guys already","start":36.17,"end":37.05,"sentiment":"neutral","sentiment_score":-0.12702542543411255}],"sentiment":"neutral","sentiment_score":-0.13367542624473572,"channel":0,"num_words":6,"start":34.97,"end":37.05},{"sentences":[{"text":"Okay.","start":36.69,"end":37.19,"sentiment":"neutral","sentiment_score":-0.11083227396011353}],"sentiment":"neutral","sentiment_score":-0.11083227396011353,"channel":1,"num_words":1,"start":36.69,"end":37.19},{"sentences":[{"text":"have security in place?","start":37.05,"end":38.73,"sentiment":"neutral","sentiment_score":-0.12926013953983784},{"text":"Is that why you're not interested?","start":38.73,"end":40.43,"sentiment":"neutral","sentiment_score":-0.28654711196819943}],"sentiment":"neutral","sentiment_score":-0.2236323229968548,"channel":0,"num_words":10,"start":37.05,"end":40.43},{"sentences":[{"text":"Yes.","start":41.489998,"end":41.989998,"sentiment":"neutral","sentiment_score":0.044014837592840195},{"text":"Thanks for the news.","start":42.660877,"end":43.720875,"sentiment":"neutral","sentiment_score":0.2681504637002945},{"text":"Have a nice day.","start":43.780876,"end":44.580875,"sentiment":"positive","sentiment_score":0.38047871738672256},{"text":"Bye.","start":44.580875,"end":45.080875,"sentiment":"neutral","sentiment_score":0.114743173122406}],"sentiment":"neutral","sentiment_score":0.27532747350633147,"channel":1,"num_words":10,"start":41.489998,"end":45.080875}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a customer named Doug to offer a demo of their AI security analysts. Doug declined, stating that he already has security in place, and the agent thanked him for the news and ended the call."},"intents":{"segments":[{"text":"Doug, would you be open for a quick demo next week? No. Thanks.","start_word":53,"end_word":65,"intents":[{"intent":"Request demo","confidence_score":0.06341356}]},{"text":"have security in place? Is that why you're not interested? Yes.","start_word":80,"end_word":90,"intents":[{"intent":"Confirm security status","confidence_score":0.3744934}]}]},"sentiments":{"segments":[{"text":"Hello. Doug speaking. Oh, hi, Doug. This is Andrew from Vigilance AI.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.22839979827404025},{"text":"Hope you're doing well.","start_word":12,"end_word":15,"sentiment":"positive","sentiment_score":0.4729452729225158},{"text":"Yeah. How can I help? Yes, Doug. Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. Doug, would you be open for a quick demo next week?","start_word":16,"end_word":63,"sentiment":"neutral","sentiment_score":0.11089562624692915},{"text":"No. Thanks. We don't have any at this time.","start_word":64,"end_word":72,"sentiment":"negative","sentiment_score":-0.4761148989200592},{"text":"Oh, understood. Do you guys already Okay. have security in place? Is that why you're not interested? Yes. Thanks for the news.","start_word":73,"end_word":94,"sentiment":"neutral","sentiment_score":-0.10748849809169768},{"text":"Have a nice day.","start_word":95,"end_word":98,"sentiment":"positive","sentiment_score":0.3776349425315857},{"text":"Bye.","start_word":99,"end_word":99,"sentiment":"neutral","sentiment_score":0.1540164053440094}],"average":{"sentiment":"neutral","sentiment_score":0.05081023369635736}}}}