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Your call may be recorded for acknowledgment, quality, and training purposes. Please listen to the following options so we can direct your call. For savings accounts and access inquiries, press 1. For lending, press 2.\n\nFor all general inquiries, press 0. It's Sherry. How can I help you?\n\nChannel 0: Yeah. Good morning. May I speak with Swati, please?\n\nChannel 1: Suati is on believe she's not available today.\n\nChannel 0: Oh, okay. When is the best time can I call him back?\n\nChannel 1: I'm not sure, unfortunately. You can call back anytime. Sorry.\n\nChannel 0: Alright. Okay. No no\n\nChannel 1: Thank\n\nChannel 0: worries.\n\nChannel 1: you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Welcome to LCU, and thanks for calling.","start":0.24,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5132395667689187},{"text":"Your call may be recorded for acknowledgment, quality, and training purposes.","start":3.12,"end":7.14,"sentiment":"neutral","sentiment_score":0.17434776845303449},{"text":"Please listen to the following options so we can direct your call.","start":7.7599998,"end":11.139999,"sentiment":"neutral","sentiment_score":0.10942060127854347},{"text":"For savings accounts and access inquiries, press 1.","start":11.5199995,"end":15.38,"sentiment":"neutral","sentiment_score":0.04150140704587102},{"text":"For lending, press 2.","start":15.905,"end":17.765,"sentiment":"neutral","sentiment_score":0.04156975727528334}],"sentiment":"neutral","sentiment_score":0.17432952193277224,"channel":1,"num_words":42,"start":0.24,"end":17.765},{"sentences":[{"text":"For all general inquiries, press 0.","start":18.385,"end":21.125,"sentiment":"neutral","sentiment_score":0.04129943313697974},{"text":"It's Sherry.","start":51.745,"end":52.465,"sentiment":"neutral","sentiment_score":0.21859264373779297},{"text":"How can I help you?","start":52.465,"end":53.684998,"sentiment":"neutral","sentiment_score":0.2159167617559433}],"sentiment":"neutral","sentiment_score":0.1357358226982447,"channel":1,"num_words":13,"start":18.385,"end":53.684998},{"sentences":[{"text":"Yeah.","start":54.475,"end":54.795,"sentiment":"neutral","sentiment_score":0.13814406096935272},{"text":"Good morning.","start":54.795,"end":55.515,"sentiment":"neutral","sentiment_score":0.2810327559709549},{"text":"May I speak with Swati, please?","start":55.515,"end":57.454998,"sentiment":"neutral","sentiment_score":0.1231043916195631}],"sentiment":"neutral","sentiment_score":0.15987065806984901,"channel":0,"num_words":9,"start":54.475,"end":57.454998},{"sentences":[{"text":"Suati is on believe she's not available today.","start":58.87,"end":64.33,"sentiment":"neutral","sentiment_score":-0.31663665920495987}],"sentiment":"neutral","sentiment_score":-0.31663665920495987,"channel":1,"num_words":8,"start":58.87,"end":64.33},{"sentences":[{"text":"Oh, okay.","start":65.13,"end":65.95,"sentiment":"neutral","sentiment_score":-0.058758415281772614},{"text":"When is the best time can I call him back?","start":66.090004,"end":70.03,"sentiment":"neutral","sentiment_score":-0.02886633388698101}],"sentiment":"neutral","sentiment_score":-0.03384834745277961,"channel":0,"num_words":12,"start":65.13,"end":70.03},{"sentences":[{"text":"I'm not sure, unfortunately.","start":70.79,"end":72.49,"sentiment":"neutral","sentiment_score":-0.2735173963010311},{"text":"You can call back anytime.","start":72.869995,"end":74.17,"sentiment":"neutral","sentiment_score":-0.20074543058872224},{"text":"Sorry.","start":74.72294,"end":75.22294,"sentiment":"neutral","sentiment_score":-0.09280920028686523}],"sentiment":"neutral","sentiment_score":-0.21906059384346008,"channel":1,"num_words":10,"start":70.79,"end":75.22294},{"sentences":[{"text":"Alright.","start":75.36294,"end":75.76294,"sentiment":"neutral","sentiment_score":0.022841505706310272},{"text":"Okay.","start":75.76294,"end":76.16294,"sentiment":"neutral","sentiment_score":0.034892261028289795},{"text":"No no","start":76.16294,"end":76.72294,"sentiment":"neutral","sentiment_score":0.027393534779548645}],"sentiment":"neutral","sentiment_score":0.02813020907342434,"channel":0,"num_words":4,"start":75.36294,"end":76.72294},{"sentences":[{"text":"Thank","start":76.64294,"end":76.882935,"sentiment":"neutral","sentiment_score":0.09410033375024796}],"sentiment":"neutral","sentiment_score":0.09410033375024796,"channel":1,"num_words":1,"start":76.64294,"end":76.882935},{"sentences":[{"text":"worries.","start":76.72294,"end":77.04294,"sentiment":"neutral","sentiment_score":0.17433252930641174}],"sentiment":"neutral","sentiment_score":0.17433252930641174,"channel":0,"num_words":1,"start":76.72294,"end":77.04294},{"sentences":[{"text":"you.","start":76.882935,"end":77.202934,"sentiment":"neutral","sentiment_score":0.2072886824607849}],"sentiment":"neutral","sentiment_score":0.2072886824607849,"channel":1,"num_words":1,"start":76.882935,"end":77.202934},{"sentences":[{"text":"Thank","start":77.04294,"end":77.28294,"sentiment":"positive","sentiment_score":0.34432193636894226}],"sentiment":"positive","sentiment_score":0.34432193636894226,"channel":0,"num_words":1,"start":77.04294,"end":77.28294},{"sentences":[{"text":"Bye.","start":77.202934,"end":77.687935,"sentiment":"neutral","sentiment_score":0.30304762721061707}],"sentiment":"neutral","sentiment_score":0.30304762721061707,"channel":1,"num_words":1,"start":77.202934,"end":77.687935},{"sentences":[{"text":"you.","start":77.28294,"end":77.687935,"sentiment":"neutral","sentiment_score":0.13847224414348602}],"sentiment":"neutral","sentiment_score":0.13847224414348602,"channel":0,"num_words":1,"start":77.28294,"end":77.687935}]},"summary":{"result":"success","short":"The customer calls and is directed to various options, including savings accounts and inquiries. They are then transferred to a representative named Suati who is not available, and the representative informs the customer that they can call Suati back anytime. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"When is the best time can I call him back?","start_word":74,"end_word":83,"intents":[{"intent":"Schedule call","confidence_score":0.04983334}]},{"text":"When is the best time can I call him back? I'm not sure, unfortunately. You can call back anytime. Sorry.","start_word":74,"end_word":93,"intents":[{"intent":"Contact","confidence_score":0.0003567105}]}]},"sentiments":{"segments":[{"text":"Welcome to LCU, and thanks for calling.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5139336585998535},{"text":"Your call may be recorded for acknowledgment, quality, and training purposes. Please listen to the following options so we can direct your call. For savings accounts and access inquiries, press 1. For lending, press 2. For all general inquiries, press 0. It's Sherry. How can I help you? Yeah. Good morning. May I speak with Swati, please? Suati is on believe she's not available today. Oh, okay. When is the best time can I call him back? I'm not sure, unfortunately. You can call back anytime. Sorry. Alright. Okay. No no Thank worries. you. Thank Bye. you.","start_word":7,"end_word":103,"sentiment":"neutral","sentiment_score":0.03238457441329956}],"average":{"sentiment":"neutral","sentiment_score":0.06470330129533806}}}}