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Bye.","paragraphs":[{"sentences":[{"text":"Welcome to PHN Industries, where service comes first.","start":1.1999999,"end":4.98,"sentiment":"neutral","sentiment_score":0.22095602191984653},{"text":"Press 1 for sales.","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.09353368170559406},{"text":"Press 2 for all other inquiries.","start":6.96,"end":8.82,"sentiment":"neutral","sentiment_score":0.07336939126253128},{"text":"Welcome to Pacific Hydraulics Newcastle.","start":25.635,"end":27.814999,"sentiment":"neutral","sentiment_score":0.10392083078622819},{"text":"This is Jess.","start":27.875,"end":28.775,"sentiment":"neutral","sentiment_score":0.09984495490789413}],"sentiment":"neutral","sentiment_score":0.13081301032350615,"num_words":26,"start":1.1999999,"end":28.775},{"sentences":[{"text":"Sorry.","start":33.94,"end":34.34,"sentiment":"neutral","sentiment_score":-0.03696979582309723},{"text":"With who?","start":34.34,"end":35.0,"sentiment":"neutral","sentiment_score":-0.02402878738939762},{"text":"Oh, Aaron?","start":37.059998,"end":37.96,"sentiment":"neutral","sentiment_score":-0.0014263733755797148},{"text":"Sure.","start":38.02,"end":38.5,"sentiment":"neutral","sentiment_score":0.003413598518818617},{"text":"May I ask who's calling?","start":38.5,"end":39.64,"sentiment":"neutral","sentiment_score":-0.0017799429595470428}],"sentiment":"neutral","sentiment_score":-0.008487839421088045,"num_words":11,"start":33.94,"end":39.64},{"sentences":[{"text":"Okay.","start":43.54,"end":44.025,"sentiment":"neutral","sentiment_score":-0.022655652835965157},{"text":"I won't be one moment.","start":44.345,"end":45.885002,"sentiment":"neutral","sentiment_score":-0.10300616174936295},{"text":"Thanks.","start":48.265,"end":48.765,"sentiment":"neutral","sentiment_score":0.2897421717643738},{"text":"Thanks for holding.","start":67.04,"end":68.1,"sentiment":"neutral","sentiment_score":0.21872700502475104},{"text":"Aaron's not in in the office currently.","start":68.715,"end":71.195,"sentiment":"neutral","sentiment_score":-0.03662674741021225}],"sentiment":"neutral","sentiment_score":0.008932323140256545,"num_words":17,"start":43.54,"end":71.195},{"sentences":[{"text":"Can I take a message?","start":71.195,"end":72.494995,"sentiment":"neutral","sentiment_score":-0.0038975093513727186},{"text":"Oh, that'd be great.","start":78.155,"end":79.195,"sentiment":"positive","sentiment_score":0.6314603835344315},{"text":"Thanks so much.","start":79.195,"end":80.174995,"sentiment":"positive","sentiment_score":0.7554771701494852},{"text":"Okay.","start":81.034996,"end":81.534996,"sentiment":"neutral","sentiment_score":0.15494611859321594},{"text":"Bye.","start":81.674995,"end":82.174995,"sentiment":"neutral","sentiment_score":0.14888237416744232}],"sentiment":"positive","sentiment_score":0.3626152850421412,"num_words":14,"start":71.195,"end":82.174995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Welcome to Pacific Hydraulics Newcastle. This is Jess.\n\nChannel 0: Oh, yeah. Good afternoon. I would like to speak with Aaron.\n\nChannel 1: Sorry. With who?\n\nChannel 0: Aaron Aaron Lattenberg.\n\nChannel 1: Oh, Aaron? Sure. May I ask who's calling?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Okay. I won't be one moment.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thanks. Thanks for\n\nChannel 0: Mhmm.\n\nChannel 1: holding. Aaron's not in in the office currently. Can I take a message?\n\nChannel 0: Alright. That that that would be okay. I'll just go ahead and send him an email.\n\nChannel 1: Oh, that'd be great. Thanks so much.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Welcome to PHN Industries, where service comes first.","start":1.1999999,"end":4.98,"sentiment":"neutral","sentiment_score":0.22095602191984653},{"text":"Press 1 for sales.","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.09353368170559406},{"text":"Press 2 for all other inquiries.","start":6.96,"end":8.82,"sentiment":"neutral","sentiment_score":0.07336939126253128},{"text":"Welcome to Pacific Hydraulics Newcastle.","start":25.635,"end":27.814999,"sentiment":"neutral","sentiment_score":0.10392083078622819},{"text":"This is Jess.","start":27.875,"end":28.775,"sentiment":"neutral","sentiment_score":0.09984495490789413}],"sentiment":"neutral","sentiment_score":0.13081301032350615,"channel":1,"num_words":26,"start":1.1999999,"end":28.775},{"sentences":[{"text":"Oh, yeah.","start":29.630001,"end":30.210001,"sentiment":"neutral","sentiment_score":0.08024150133132935},{"text":"Good afternoon.","start":30.59,"end":31.33,"sentiment":"neutral","sentiment_score":0.20592748373746872},{"text":"I would like to speak with Aaron.","start":31.39,"end":32.93,"sentiment":"neutral","sentiment_score":0.042129871169371266}],"sentiment":"neutral","sentiment_score":0.0788406425748359,"channel":0,"num_words":11,"start":29.630001,"end":32.93},{"sentences":[{"text":"Sorry.","start":33.94,"end":34.34,"sentiment":"neutral","sentiment_score":-0.03696979582309723},{"text":"With who?","start":34.34,"end":35.0,"sentiment":"neutral","sentiment_score":-0.02402878738939762}],"sentiment":"neutral","sentiment_score":-0.02834245686729749,"channel":1,"num_words":3,"start":33.94,"end":35.0},{"sentences":[{"text":"Aaron Aaron Lattenberg.","start":35.79,"end":37.09,"sentiment":"neutral","sentiment_score":-0.008782538119703531}],"sentiment":"neutral","sentiment_score":-0.008782538119703531,"channel":0,"num_words":3,"start":35.79,"end":37.09},{"sentences":[{"text":"Oh, Aaron?","start":37.059998,"end":37.96,"sentiment":"neutral","sentiment_score":-0.0014263733755797148},{"text":"Sure.","start":38.02,"end":38.5,"sentiment":"neutral","sentiment_score":0.003413598518818617},{"text":"May I ask who's calling?","start":38.5,"end":39.64,"sentiment":"neutral","sentiment_score":-0.0017799429595470428}],"sentiment":"neutral","sentiment_score":-0.0010423578787595034,"channel":1,"num_words":8,"start":37.059998,"end":39.64},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":40.844997,"end":43.184998,"sentiment":"neutral","sentiment_score":0.010660900548100472}],"sentiment":"neutral","sentiment_score":0.010660900548100472,"channel":0,"num_words":5,"start":40.844997,"end":43.184998},{"sentences":[{"text":"Okay.","start":43.54,"end":44.025,"sentiment":"neutral","sentiment_score":-0.022655652835965157},{"text":"I won't be one moment.","start":44.345,"end":45.885002,"sentiment":"neutral","sentiment_score":-0.10300616174936295}],"sentiment":"neutral","sentiment_score":-0.08961441026379664,"channel":1,"num_words":6,"start":43.54,"end":45.885002},{"sentences":[{"text":"Alright.","start":46.844997,"end":47.324997,"sentiment":"neutral","sentiment_score":0.10470377653837204},{"text":"Thank you.","start":47.324997,"end":48.065,"sentiment":"positive","sentiment_score":0.337384894490242}],"sentiment":"neutral","sentiment_score":0.2598245218396187,"channel":0,"num_words":3,"start":46.844997,"end":48.065},{"sentences":[{"text":"Thanks.","start":48.265,"end":48.765,"sentiment":"neutral","sentiment_score":0.2897421717643738},{"text":"Thanks for","start":67.04,"end":67.6,"sentiment":"neutral","sentiment_score":0.2870853543281555}],"sentiment":"neutral","sentiment_score":0.28797096014022827,"channel":1,"num_words":3,"start":48.265,"end":67.6},{"sentences":[{"text":"Mhmm.","start":67.365,"end":67.865,"sentiment":"neutral","sentiment_score":0.1735425889492035}],"sentiment":"neutral","sentiment_score":0.1735425889492035,"channel":0,"num_words":1,"start":67.365,"end":67.865},{"sentences":[{"text":"holding.","start":67.6,"end":68.1,"sentiment":"neutral","sentiment_score":0.08201030641794205},{"text":"Aaron's not in in the office currently.","start":68.715,"end":71.195,"sentiment":"neutral","sentiment_score":-0.03662674741021225},{"text":"Can I take a message?","start":71.195,"end":72.494995,"sentiment":"neutral","sentiment_score":-0.0038975093513727186}],"sentiment":"neutral","sentiment_score":-0.014912651708492866,"channel":1,"num_words":13,"start":67.6,"end":72.494995},{"sentences":[{"text":"Alright.","start":73.604996,"end":74.104996,"sentiment":"neutral","sentiment_score":0.04370959848165512},{"text":"That that that would be okay.","start":74.564995,"end":75.685,"sentiment":"neutral","sentiment_score":0.07063509710133076},{"text":"I'll just go ahead and send him an email.","start":75.685,"end":78.185,"sentiment":"neutral","sentiment_score":0.13781962626510197}],"sentiment":"neutral","sentiment_score":0.10674355109222233,"channel":0,"num_words":16,"start":73.604996,"end":78.185},{"sentences":[{"text":"Oh, that'd be great.","start":78.155,"end":79.195,"sentiment":"positive","sentiment_score":0.6314603835344315},{"text":"Thanks so much.","start":79.195,"end":80.174995,"sentiment":"positive","sentiment_score":0.7554771701494852}],"sentiment":"positive","sentiment_score":0.6846104349408831,"channel":1,"num_words":7,"start":78.155,"end":80.174995},{"sentences":[{"text":"Okay.","start":80.725,"end":81.205,"sentiment":"neutral","sentiment_score":0.1935320794582367}],"sentiment":"neutral","sentiment_score":0.1935320794582367,"channel":0,"num_words":1,"start":80.725,"end":81.205},{"sentences":[{"text":"Okay.","start":81.034996,"end":81.534996,"sentiment":"neutral","sentiment_score":0.15494611859321594}],"sentiment":"neutral","sentiment_score":0.15494611859321594,"channel":1,"num_words":1,"start":81.034996,"end":81.534996},{"sentences":[{"text":"Alright.","start":81.205,"end":81.604996,"sentiment":"neutral","sentiment_score":0.15307217836380005},{"text":"Bye","start":81.604996,"end":81.845,"sentiment":"neutral","sentiment_score":0.14675042033195496}],"sentiment":"neutral","sentiment_score":0.1499112993478775,"channel":0,"num_words":2,"start":81.205,"end":81.845},{"sentences":[{"text":"Bye.","start":81.674995,"end":82.174995,"sentiment":"neutral","sentiment_score":0.14888237416744232}],"sentiment":"neutral","sentiment_score":0.14888237416744232,"channel":1,"num_words":1,"start":81.674995,"end":82.174995},{"sentences":[{"text":"bye.","start":81.845,"end":82.345,"sentiment":"neutral","sentiment_score":0.07643385976552963}],"sentiment":"neutral","sentiment_score":0.07643385976552963,"channel":0,"num_words":1,"start":81.845,"end":82.345}]},"summary":{"result":"success","short":"A customer calls Pacific Hydraulics Newcastle and is directed to press 1 for sales or press 2 for all other inquiries. They are then transferred to Aaron Latams from Cloud Solution IT, but he is not in the office. The customer decides to send an email instead and thanks the representative before ending the call."},"intents":{"segments":[{"text":"I would like to speak with Aaron. Sorry. With who?","start_word":30,"end_word":39,"intents":[{"intent":"Contact aaron","confidence_score":0.012872954}]},{"text":"May I ask who's calling? Ronald from Cloud Solution IT.","start_word":46,"end_word":55,"intents":[{"intent":"Ask about aaron's call","confidence_score":0.0008656883}]},{"text":"Can I take a message? Alright.","start_word":77,"end_word":82,"intents":[{"intent":"Take a message","confidence_score":0.22450927}]}]},"sentiments":{"segments":[{"text":"Welcome to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Welcome to Pacific Hydraulics Newcastle. This is Jess. Oh, yeah. Good afternoon. I would like to speak with Aaron. Sorry. With who? Aaron Aaron Lattenberg. Oh, Aaron? Sure. May I ask who's calling? Ronald from Cloud Solution IT. Okay. I won't be one moment. Alright. Thank you. Thanks. Thanks for Mhmm. holding. Aaron's not in in the office currently. Can I take a message? Alright. That that that would be okay. I'll just go ahead and send him an email.","start_word":0,"end_word":97,"sentiment":"neutral","sentiment_score":0.0701194554567337},{"text":"Oh, that'd be great. Thanks so much.","start_word":98,"end_word":104,"sentiment":"positive","sentiment_score":0.6637212038040161},{"text":"Okay. Okay. Alright. Bye Bye. bye.","start_word":105,"end_word":110,"sentiment":"neutral","sentiment_score":0.1469331532716751}],"average":{"sentiment":"neutral","sentiment_score":0.11661061276210828}}}}