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I'm just pulling up a couple of statements from your super to find the old income protection there. Yeah. No. Why? Because of the sixty day waiting period? No. She was going a bit overly technical with it, was she? Yeah. Yeah. Yeah. Interesting. Interesting. I'm trying to pull up your your cover there because one of the things that happens when it comes to these waiting periods is that it's really about when you when you're off work for the injury or illness. Right? And once that sixty days is of lapsed, you can put in a claim. It usually takes, you know, two to four weeks to process, but then they back pay it to that sixtieth day if that's the waiting period. So there should be a period there where you get to a certain point where you can launch a claim and almost refill all the documents beforehand. I'm just trying to find the actual cover details unless you've got your statement from me. Yeah. But even then, like, it's supposed to start from, let's say, the June 27, so you'd be pretty much be expecting to kind of, I guess, like you said, milk it all the way through July and August to get some payments. And I don't know if you wanna be spending the next four months doing that. Yeah. Yeah. Yeah. You'd rather just get back into it, get back to the normalcy kind of thing. Yeah. You prefer just to get back into it? Yeah. Because the longer you sit there, the more you're sitting there just kind of thinking about things and getting the distraction helps. You can't walk at the moment. Yeah. Yeah. No. It's fine. Yeah. Yeah. I understand. Yeah. You need something a lot shorter than three months, and that's where it catches people out because it's all default stuff. They put these waiting periods on there, so it has to be longer than two months. And Yeah. That's the most important thing. Yeah. Yep. And there's obviously you know, we've talked about it before in terms of, like, compassionate grounds release of of super, but only for certain medical things, surgery and lump sums. Can I ask you as well? So do you remember when we were trying to get a little bit of a withdrawal out of the super for that TTR? Oh, it did come out? Amazing. Yeah. So did they just do, like, a lump sum or or a monthly payment? Yeah. I'm so glad that that got through okay. I was actually quite quite actually frustrated myself when you got the initial rejections and everything because I found that their service was not helping where they should have, and I'm so glad that actually got through. No. You've got enough going on. I was just worried about you. That's all. Well, one positive thing I can tell you as well is if if you need it, the maximum is 10%. So there's still another 5% sitting there if you need it. Just to get you set up. Yeah. Yeah. I know. Yeah. Yeah. And that's it. I'm pretty sure we just calculated it on the minimum, which is that four or 5%, which seemed to be enough at the time. But if things get bad enough, that extra one, two, three, four, or 5%, I think that might be and look. It's it's one of the things where if you need it, you need it. And you can always make it back at the end, but that's what it's there for at the end of the day. Yeah. Yeah. Yeah. Yeah. It's almost, like, disassociated the whole time. No. Yeah. Yeah. You'll need it for work when you get back into that next month. Yeah. Yeah. It depends on who you get on the day. Yeah. You can imagine what it'd be like if you spend $10,000 on a solicitor and you get the same outcome for it. Like, it's just at this point, it's more about just trying to move forward. I wonder if you can do the, like, public public attorneys that that get provided for that at least to help you with the process and everything. Oh, yeah. Yeah. Yeah. Exactly. Right. Yeah. Yeah. Yeah. Yeah. When's all that teed up for? Is there a date yet or not yet? Yep. Yep. And then, hopefully, once that's all done, you get some reassurance that it's kind of behind you, and then you can move back into going back into work after that around the same similar date. That'd be good. Right. Yeah. Yeah. There's a few things compounding all at once. It's just gonna be messing with your head at the moment. Yeah. Yeah. I get you. No. Let me have a quick look. I've still got Paget Street on the main we switched systems around. So Hello? Yeah. Yeah. Yep. Yeah. Gee. Some people are. Yeah. Bet you'd be glad to be out of there. I bet you'd be glad to be out of there. Yeah. Yeah. Yeah. Right. Uh-huh. Yeah. I'm sure you'll be glad to be going back into the office. Yeah. Yeah. Yeah. Yeah. It's all for this long term. I mean, they call it short term because it's less than, like, twelve months or two years, but anything for more than that. That's the problem with the waiting periods. Sometimes you get a thirty day waiting period. Sometimes you get a sixty. And I know there's some people out there who are given a default ninety days, and they can't claim on anything up until three months is elapsed, which is just painful. So That'd be good. You do the the court. You do the get back to work. Hopefully, your son can still be there for that kind of longer term living situation. And then before you know it, it'll be Christmas. The time goes too quick, Trish. The time goes too quick. Yeah. Yeah. Yep. I've got I've got that on there. That's the one that you put in for the ART forms. Yep. Oh, I really appreciate the kind words there. Yeah. Jordan's got a heart of gold. Yeah. And it's one of those things, Trish, that hopefully, all you're gonna need to do is just if you call ART and they've already got it all set up, they can help you tweak the account for the extra withdrawal. And I'm fingers crossed, I'm hoping that they are able to just amend things or, you know, maybe it might be a slight extra form to tweak the the amounts or anything, but it should be I'm I'm praying that they can help you out with it now that we've got it all set up. You know? Nice. Yep. Yeah. That was that, like, salary sacrifice transition to retirement combo where now that you've already got the transition set up, like, that'll be that'll be a good thing to start doing next financial year once you're all safe and sound. But for the time being, Trish, look, I'm not gonna send you an invoice for anything. We you don't owe us anything. We're not gonna charge you for it. The all I did was help with the form and and, you know, help as an ear. If there's something that we can do for you advice wise for that contributions afterwards, I'd be happy to help. I'm not gonna charge you a cent. The only thing I would ask, if you're okay to do this for us, is if you wouldn't mind popping in, like, a Google review and mentioning Jordan so that the bosses can see. Yeah. Absolutely. I'll I'll send you out a text, and I think she would really appreciate that because, like you said, she does work very hard, and it's nice to get that recognition. And sometimes we deal with some tough cases, and it's nice to have some positives every now and then. Yeah. It's all too quick. Yeah. I understand. Alright. I'll get you on to send out a text then. That means the world to me, Trish. It was a pleasure. That'll be good. But if nothing else No. No. No, Trish. I hope I get to chat to you in a couple of months' time and everything's on the up and up, and we can focus on the next foot in front of the other. No worries at all. It was a pleasure. I will absolutely now, and I hope we get to chat in a couple of months, and I get to hear all the good news. Absolutely. Alright. You have a fantastic week, Trish. You become a celebrity before you know it. I'm sure there's another one there. Meredith's side or something. I don't know if it shows these days. You too, Trish. I look forward to it, mate. Thank you, Trish. Talk to you soon. I will. I will. 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good morning. It's Tommy here from Oakview. How are you? Living the dream. Oh, that's fair enough, mate.\n\nI am here to help. I'm just pulling up a couple of statements from your super to find the old income protection there. Yeah. No. Why?\n\nBecause of the sixty day waiting period? No. She was going a bit overly technical with it, was she? Yeah. Yeah.\n\nYeah. Interesting. Interesting. I'm trying to pull up your your cover there because one of the things that happens when it comes to these waiting periods is that it's really about when you when you're off work for the injury or illness. Right?\n\nAnd once that sixty days is of lapsed, you can put in a claim. It usually takes, you know, two to four weeks to process, but then they back pay it to that sixtieth day if that's the waiting period. So there should be a period there where you get to a certain point where you can launch a claim and almost refill all the documents beforehand. I'm just trying to find the actual cover details unless you've got your statement from me. Yeah.\n\nBut even then, like, it's supposed to start from, let's say, the June 27, so you'd be pretty much be expecting to kind of, I guess, like you said, milk it all the way through July and August to get some payments. And I don't know if you wanna be spending the next four months doing that. Yeah. Yeah. Yeah.\n\nYou'd rather just get back into it, get back to the normalcy kind of thing. Yeah. You prefer just to get back into it? Yeah. Because the longer you sit there, the more you're sitting there just kind of thinking about things and getting the distraction helps.\n\nYou can't walk at the moment. Yeah. Yeah. No. It's fine.\n\nYeah. Yeah. I understand. Yeah. You need something a lot shorter than three months, and that's where it catches people out because it's all default stuff.\n\nThey put these waiting periods on there, so it has to be longer than two months. And Yeah. That's the most important thing. Yeah. Yep.\n\nAnd there's obviously you know, we've talked about it before in terms of, like, compassionate grounds release of of super, but only for certain medical things, surgery and lump sums. Can I ask you as well? So do you remember when we were trying to get a little bit of a withdrawal out of the super for that TTR? Oh, it did come out? Amazing.\n\nYeah. So did they just do, like, a lump sum or or a monthly payment? Yeah. I'm so glad that that got through okay. I was actually quite quite actually frustrated myself when you got the initial rejections and everything because I found that their service was not helping where they should have, and I'm so glad that actually got through.\n\nNo. You've got enough going on. I was just worried about you. That's all. Well, one positive thing I can tell you as well is if if you need it, the maximum is 10%.\n\nSo there's still another 5% sitting there if you need it. Just to get you set up. Yeah. Yeah. I know.\n\nYeah. Yeah. And that's it. I'm pretty sure we just calculated it on the minimum, which is that four or 5%, which seemed to be enough at the time. But if things get bad enough, that extra one, two, three, four, or 5%, I think that might be and look.\n\nIt's it's one of the things where if you need it, you need it. And you can always make it back at the end, but that's what it's there for at the end of the day. Yeah. Yeah. Yeah.\n\nYeah. It's almost, like, disassociated the whole time. No. Yeah. Yeah.\n\nYou'll need it for work when you get back into that next month. Yeah. Yeah. It depends on who you get on the day. Yeah.\n\nYou can imagine what it'd be like if you spend $10,000 on a solicitor and you get the same outcome for it. Like, it's just at this point, it's more about just trying to move forward. I wonder if you can do the, like, public public attorneys that that get provided for that at least to help you with the process and everything. Oh, yeah. Yeah.\n\nYeah. Exactly. Right. Yeah. Yeah.\n\nYeah. Yeah. When's all that teed up for? Is there a date yet or not yet? Yep.\n\nYep. And then, hopefully, once that's all done, you get some reassurance that it's kind of behind you, and then you can move back into going back into work after that around the same similar date. That'd be good. Right. Yeah.\n\nYeah. There's a few things compounding all at once. It's just gonna be messing with your head at the moment. Yeah. Yeah.\n\nI get you. No. Let me have a quick look. I've still got Paget Street on the main we switched systems around. So Hello?\n\nYeah. Yeah. Yep. Yeah. Gee.\n\nSome people are. Yeah. Bet you'd be glad to be out of there. I bet you'd be glad to be out of there. Yeah.\n\nYeah. Yeah. Right. Uh-huh. Yeah.\n\nI'm sure you'll be glad to be going back into the office. Yeah. Yeah. Yeah. Yeah.\n\nIt's all for this long term. I mean, they call it short term because it's less than, like, twelve months or two years, but anything for more than that. That's the problem with the waiting periods. Sometimes you get a thirty day waiting period. Sometimes you get a sixty.\n\nAnd I know there's some people out there who are given a default ninety days, and they can't claim on anything up until three months is elapsed, which is just painful. So That'd be good. You do the the court. You do the get back to work. Hopefully, your son can still be there for that kind of longer term living situation.\n\nAnd then before you know it, it'll be Christmas. The time goes too quick, Trish. The time goes too quick. Yeah. Yeah.\n\nYep. I've got I've got that on there. That's the one that you put in for the ART forms. Yep. Oh, I really appreciate the kind words there.\n\nYeah. Jordan's got a heart of gold. Yeah. And it's one of those things, Trish, that hopefully, all you're gonna need to do is just if you call ART and they've already got it all set up, they can help you tweak the account for the extra withdrawal. And I'm fingers crossed, I'm hoping that they are able to just amend things or, you know, maybe it might be a slight extra form to tweak the the amounts or anything, but it should be I'm I'm praying that they can help you out with it now that we've got it all set up.\n\nYou know? Nice. Yep. Yeah. That was that, like, salary sacrifice transition to retirement combo where now that you've already got the transition set up, like, that'll be that'll be a good thing to start doing next financial year once you're all safe and sound.\n\nBut for the time being, Trish, look, I'm not gonna send you an invoice for anything. We you don't owe us anything. We're not gonna charge you for it. The all I did was help with the form and and, you know, help as an ear. If there's something that we can do for you advice wise for that contributions afterwards, I'd be happy to help.\n\nI'm not gonna charge you a cent. The only thing I would ask, if you're okay to do this for us, is if you wouldn't mind popping in, like, a Google review and mentioning Jordan so that the bosses can see. Yeah. Absolutely. I'll I'll send you out a text, and I think she would really appreciate that because, like you said, she does work very hard, and it's nice to get that recognition.\n\nAnd sometimes we deal with some tough cases, and it's nice to have some positives every now and then. Yeah. It's all too quick. Yeah. I understand.\n\nAlright. I'll get you on to send out a text then. That means the world to me, Trish. It was a pleasure. That'll be good.\n\nBut if nothing else No. No. No, Trish. I hope I get to chat to you in a couple of months' time and everything's on the up and up, and we can focus on the next foot in front of the other. No worries at all.\n\nIt was a pleasure. I will absolutely now, and I hope we get to chat in a couple of months, and I get to hear all the good news. Absolutely. Alright. You have a fantastic week, Trish.\n\nYou become a celebrity before you know it. I'm sure there's another one there. Meredith's side or something. I don't know if it shows these days. You too, Trish.\n\nI look forward to it, mate. Thank you, Trish. Talk to you soon. I will. I will.\n\nBye.","paragraphs":[{"sentences":[{"text":"Patricia, good morning.","start":2.72,"end":3.84,"sentiment":"neutral","sentiment_score":0.25819826126098633},{"text":"It's Tommy here from Oakview.","start":3.84,"end":5.2,"sentiment":"neutral","sentiment_score":0.2006330132484436},{"text":"How are you?","start":5.2,"end":6.1,"sentiment":"neutral","sentiment_score":0.20100667575995126},{"text":"Living the dream.","start":8.559999,"end":9.54,"sentiment":"positive","sentiment_score":0.4539511700471242},{"text":"Oh, that's fair enough, mate.","start":10.32,"end":11.679999,"sentiment":"neutral","sentiment_score":0.27284374833106995}],"sentiment":"neutral","sentiment_score":0.2687816910053554,"num_words":19,"start":2.72,"end":11.679999},{"sentences":[{"text":"I am here to help.","start":11.679999,"end":12.98,"sentiment":"neutral","sentiment_score":0.2584949493408203},{"text":"I'm just pulling up a couple of statements from your super to find the old income protection there.","start":13.915,"end":20.414999,"sentiment":"neutral","sentiment_score":0.0318533323912157},{"text":"Yeah.","start":51.800003,"end":52.300003,"sentiment":"neutral","sentiment_score":-0.09143167734146118},{"text":"No.","start":78.15,"end":78.39,"sentiment":"neutral","sentiment_score":-0.29601892828941345},{"text":"Why?","start":78.39,"end":78.63,"sentiment":"neutral","sentiment_score":-0.24491038918495175}],"sentiment":"neutral","sentiment_score":0.04744129749731375,"num_words":26,"start":11.679999,"end":78.63},{"sentences":[{"text":"Because of the sixty day waiting period?","start":78.63,"end":80.57,"sentiment":"neutral","sentiment_score":-0.24022843369415828},{"text":"No.","start":93.285,"end":93.785,"sentiment":"neutral","sentiment_score":-0.2110401391983032},{"text":"She was going a bit overly technical with it, was she?","start":121.72,"end":124.46,"sentiment":"negative","sentiment_score":-0.3681085434826938},{"text":"Yeah.","start":148.47,"end":148.97,"sentiment":"neutral","sentiment_score":0.15239933133125305},{"text":"Yeah.","start":169.685,"end":170.185,"sentiment":"neutral","sentiment_score":-0.25598981976509094}],"sentiment":"neutral","sentiment_score":-0.2878773162762324,"num_words":21,"start":78.63,"end":170.185},{"sentences":[{"text":"Yeah.","start":186.00499,"end":186.50499,"sentiment":"neutral","sentiment_score":-0.3292839527130127},{"text":"Interesting.","start":190.885,"end":191.385,"sentiment":"neutral","sentiment_score":-0.16576926410198212},{"text":"Interesting.","start":191.525,"end":192.025,"sentiment":"neutral","sentiment_score":-0.09604385495185852},{"text":"I'm trying to pull up your your cover there because one of the things that happens when it comes to these waiting periods is that it's really about when you when you're off work for the injury or illness.","start":192.165,"end":203.09,"sentiment":"neutral","sentiment_score":-0.10841217465125598},{"text":"Right?","start":203.09,"end":203.59,"sentiment":"neutral","sentiment_score":-0.02582033909857273}],"sentiment":"neutral","sentiment_score":-0.11267423772707928,"num_words":43,"start":186.00499,"end":203.59},{"sentences":[{"text":"And once that sixty days is of lapsed, you can put in a claim.","start":203.65,"end":207.59,"sentiment":"neutral","sentiment_score":-0.03086014650762081},{"text":"It usually takes, you know, two to four weeks to process, but then they back pay it to that sixtieth day if that's the waiting period.","start":207.695,"end":214.655,"sentiment":"neutral","sentiment_score":-0.05281541840388225},{"text":"So there should be a period there where you get to a certain point where you can launch a claim and almost refill all the documents beforehand.","start":214.655,"end":221.955,"sentiment":"neutral","sentiment_score":-0.02634515765088576},{"text":"I'm just trying to find the actual cover details unless you've got your statement from me.","start":222.815,"end":227.24,"sentiment":"neutral","sentiment_score":-0.14661042345687747},{"text":"Yeah.","start":230.02,"end":230.52,"sentiment":"neutral","sentiment_score":-0.14318546652793884}],"sentiment":"neutral","sentiment_score":-0.0595894574764229,"num_words":84,"start":203.65,"end":230.52},{"sentences":[{"text":"But even then, like, it's supposed to start from, let's say, the June 27, so you'd be pretty much be expecting to kind of, I guess, like you said, milk it all the way through July and August to get some payments.","start":261.105,"end":273.33002,"sentiment":"neutral","sentiment_score":-0.09386086011571544},{"text":"And I don't know if you wanna be spending the next four months doing that.","start":273.47,"end":277.65,"sentiment":"negative","sentiment_score":-0.4107642908891042},{"text":"Yeah.","start":289.32498,"end":289.645,"sentiment":"neutral","sentiment_score":-0.00145743228495121},{"text":"Yeah.","start":289.645,"end":290.145,"sentiment":"neutral","sentiment_score":-0.024673815816640857},{"text":"Yeah.","start":300.06,"end":300.3,"sentiment":"neutral","sentiment_score":-0.20137551426887512}],"sentiment":"neutral","sentiment_score":-0.17218545417611797,"num_words":60,"start":261.105,"end":300.3},{"sentences":[{"text":"You'd rather just get back into it, get back to the normalcy kind of thing.","start":300.3,"end":303.6,"sentiment":"neutral","sentiment_score":-0.035431202749411264},{"text":"Yeah.","start":348.36,"end":348.86,"sentiment":"neutral","sentiment_score":-0.02493944577872753},{"text":"You prefer just to get back into it?","start":349.08,"end":351.1,"sentiment":"neutral","sentiment_score":-0.07905242685228586},{"text":"Yeah.","start":361.095,"end":361.255,"sentiment":"neutral","sentiment_score":-0.11916758120059968},{"text":"Because the longer you sit there, the more you're sitting there just kind of thinking about things and getting the distraction helps.","start":361.255,"end":366.95502,"sentiment":"neutral","sentiment_score":0.06324835945005444}],"sentiment":"neutral","sentiment_score":0.0017759452098386084,"num_words":47,"start":300.3,"end":366.95502},{"sentences":[{"text":"You can't walk at the moment.","start":409.715,"end":411.015,"sentiment":"negative","sentiment_score":-0.3711698005596797},{"text":"Yeah.","start":424.93,"end":425.25,"sentiment":"neutral","sentiment_score":-0.17882688343524933},{"text":"Yeah.","start":425.25,"end":425.57,"sentiment":"neutral","sentiment_score":-0.14496567845344543},{"text":"No.","start":425.57,"end":425.72998,"sentiment":"neutral","sentiment_score":-0.25628912448883057},{"text":"It's fine.","start":425.72998,"end":426.47,"sentiment":"neutral","sentiment_score":-0.10490438714623453}],"sentiment":"neutral","sentiment_score":-0.27426447854800656,"num_words":11,"start":409.715,"end":426.47},{"sentences":[{"text":"Yeah.","start":451.84,"end":452.34,"sentiment":"neutral","sentiment_score":-0.1354336142539978},{"text":"Yeah.","start":474.44998,"end":474.61,"sentiment":"neutral","sentiment_score":-0.17634421586990356},{"text":"I understand.","start":474.61,"end":475.27,"sentiment":"neutral","sentiment_score":-0.18870893120765683},{"text":"Yeah.","start":488.96002,"end":489.2,"sentiment":"neutral","sentiment_score":-0.08955534547567368},{"text":"You need something a lot shorter than three months, and that's where it catches people out because it's all default stuff.","start":489.2,"end":494.96002,"sentiment":"neutral","sentiment_score":-0.16343748214698972}],"sentiment":"neutral","sentiment_score":-0.16195916011929512,"num_words":26,"start":451.84,"end":494.96002},{"sentences":[{"text":"They put these waiting periods on there, so it has to be longer than two months.","start":494.96002,"end":499.44,"sentiment":"neutral","sentiment_score":-0.16927906591445208},{"text":"And Yeah.","start":499.44,"end":523.41,"sentiment":"neutral","sentiment_score":-0.07183754071593285},{"text":"That's the most important thing.","start":525.40497,"end":526.945,"sentiment":"neutral","sentiment_score":0.13638592660427093},{"text":"Yeah.","start":534.765,"end":535.265,"sentiment":"neutral","sentiment_score":-0.012969005852937698},{"text":"Yep.","start":544.94,"end":545.44,"sentiment":"neutral","sentiment_score":-0.035738881677389145}],"sentiment":"neutral","sentiment_score":-0.08875673562288285,"num_words":25,"start":494.96002,"end":545.44},{"sentences":[{"text":"And there's obviously you know, we've talked about it before in terms of, like, compassionate grounds release of of super, but only for certain medical things, surgery and lump sums.","start":558.55505,"end":568.76,"sentiment":"neutral","sentiment_score":-0.06839062018940846},{"text":"Can I ask you as well?","start":568.76,"end":570.12,"sentiment":"neutral","sentiment_score":-0.0035270843654870987},{"text":"So do you remember when we were trying to get a little bit of a withdrawal out of the super for that TTR?","start":570.12,"end":576.22003,"sentiment":"neutral","sentiment_score":-0.05311947040583776},{"text":"Oh, it did come out?","start":579.815,"end":581.035,"sentiment":"neutral","sentiment_score":-0.035283463448286055},{"text":"Amazing.","start":591.19,"end":591.69,"sentiment":"positive","sentiment_score":0.4440684914588928}],"sentiment":"neutral","sentiment_score":-0.046568888569107424,"num_words":65,"start":558.55505,"end":591.69},{"sentences":[{"text":"Yeah.","start":609.045,"end":609.545,"sentiment":"neutral","sentiment_score":0.04467329755425453},{"text":"So did they just do, like, a lump sum or or a monthly payment?","start":614.02,"end":617.72003,"sentiment":"neutral","sentiment_score":-0.0014997520317722643},{"text":"Yeah.","start":633.555,"end":634.055,"sentiment":"neutral","sentiment_score":0.1562308371067047},{"text":"I'm so glad that that got through okay.","start":642.13,"end":644.21,"sentiment":"positive","sentiment_score":0.7419622391462326},{"text":"I was actually quite quite actually frustrated myself when you got the initial rejections and everything because I found that their service was not helping where they should have, and I'm so glad that actually got through.","start":644.21,"end":655.425,"sentiment":"neutral","sentiment_score":-0.21633837674115156}],"sentiment":"neutral","sentiment_score":-0.03096581016453441,"num_words":61,"start":609.045,"end":655.425},{"sentences":[{"text":"No.","start":664.205,"end":664.365,"sentiment":"neutral","sentiment_score":-0.23351381719112396},{"text":"You've got enough going on.","start":664.365,"end":665.485,"sentiment":"negative","sentiment_score":-0.3424817085266113},{"text":"I was just worried about you.","start":665.485,"end":666.685,"sentiment":"negative","sentiment_score":-0.3522328585386276},{"text":"That's all.","start":666.685,"end":667.32,"sentiment":"negative","sentiment_score":-0.3923347294330597},{"text":"Well, one positive thing I can tell you as well is if if you need it, the maximum is 10%.","start":672.60004,"end":678.78,"sentiment":"neutral","sentiment_score":0.1842836894094944}],"sentiment":"neutral","sentiment_score":-0.03406809358035817,"num_words":34,"start":664.205,"end":678.78},{"sentences":[{"text":"So there's still another 5% sitting there if you need it.","start":678.92,"end":681.915,"sentiment":"neutral","sentiment_score":0.08171710134907202},{"text":"Just to get you set up.","start":705.13,"end":706.51,"sentiment":"neutral","sentiment_score":-0.10223953053355217},{"text":"Yeah.","start":706.57,"end":707.07,"sentiment":"neutral","sentiment_score":-0.03382038697600365},{"text":"Yeah.","start":721.07,"end":721.57,"sentiment":"neutral","sentiment_score":-0.006471890956163406},{"text":"I know.","start":724.43,"end":725.17,"sentiment":"neutral","sentiment_score":-0.12058794870972633}],"sentiment":"neutral","sentiment_score":0.0001896550612790244,"num_words":21,"start":678.92,"end":725.17},{"sentences":[{"text":"Yeah.","start":749.18005,"end":749.68005,"sentiment":"neutral","sentiment_score":-0.043854720890522},{"text":"Yeah.","start":770.25,"end":770.75,"sentiment":"neutral","sentiment_score":0.17006483674049375},{"text":"And that's it.","start":770.89,"end":771.61,"sentiment":"neutral","sentiment_score":0.18494112292925516},{"text":"I'm pretty sure we just calculated it on the minimum, which is that four or 5%, which seemed to be enough at the time.","start":771.61,"end":778.57,"sentiment":"neutral","sentiment_score":0.15923767226437727},{"text":"But if things get bad enough, that extra one, two, three, four, or 5%, I think that might be and look.","start":778.57,"end":785.50494,"sentiment":"neutral","sentiment_score":0.20458081861337027}],"sentiment":"neutral","sentiment_score":0.17597869619727136,"num_words":50,"start":749.18005,"end":785.50494},{"sentences":[{"text":"It's it's one of the things where if you need it, you need it.","start":785.50494,"end":788.38495,"sentiment":"neutral","sentiment_score":0.29700214841536116},{"text":"And you can always make it back at the end, but that's what it's there for at the end of the day.","start":788.38495,"end":793.365,"sentiment":"neutral","sentiment_score":0.2645646862008355},{"text":"Yeah.","start":806.39996,"end":806.89996,"sentiment":"neutral","sentiment_score":0.11371059715747832},{"text":"Yeah.","start":822.43,"end":822.93,"sentiment":"neutral","sentiment_score":-0.08567511290311813},{"text":"Yeah.","start":848.38,"end":848.88,"sentiment":"neutral","sentiment_score":0.10245375335216522}],"sentiment":"neutral","sentiment_score":0.25920365158564007,"num_words":39,"start":785.50494,"end":848.88},{"sentences":[{"text":"Yeah.","start":883.385,"end":883.885,"sentiment":"neutral","sentiment_score":-0.14066439867019653},{"text":"It's almost, like, disassociated the whole time.","start":901.95996,"end":904.62,"sentiment":"negative","sentiment_score":-0.3843774454934256},{"text":"No.","start":934.235,"end":934.735,"sentiment":"negative","sentiment_score":-0.4220222532749176},{"text":"Yeah.","start":944.81,"end":945.31,"sentiment":"neutral","sentiment_score":-0.3203183114528656},{"text":"Yeah.","start":964.025,"end":964.265,"sentiment":"neutral","sentiment_score":-0.08354026824235916}],"sentiment":"neutral","sentiment_score":-0.33247157728130167,"num_words":11,"start":883.385,"end":964.265},{"sentences":[{"text":"You'll need it for work when you get back into that next month.","start":964.265,"end":967.325,"sentiment":"neutral","sentiment_score":-0.12175894872500347},{"text":"Yeah.","start":998.7,"end":999.2,"sentiment":"neutral","sentiment_score":-0.04151562601327896},{"text":"Yeah.","start":1034.425,"end":1034.745,"sentiment":"neutral","sentiment_score":-0.01809825748205185},{"text":"It depends on who you get on the day.","start":1034.745,"end":1036.685,"sentiment":"neutral","sentiment_score":-0.024556455098920398},{"text":"Yeah.","start":1092.63,"end":1092.87,"sentiment":"neutral","sentiment_score":-0.05130165070295334}],"sentiment":"neutral","sentiment_score":-0.07659159854054451,"num_words":25,"start":964.265,"end":1092.87},{"sentences":[{"text":"You can imagine what it'd be like if you spend $10,000 on a solicitor and you get the same outcome for it.","start":1092.87,"end":1098.63,"sentiment":"neutral","sentiment_score":0.002087731845676899},{"text":"Like, it's just at this point, it's more about just trying to move forward.","start":1098.63,"end":1102.57,"sentiment":"neutral","sentiment_score":0.04569515851991517},{"text":"I wonder if you can do the, like, public public attorneys that that get provided for that at least to help you with the process and everything.","start":1114.92,"end":1123.02,"sentiment":"neutral","sentiment_score":0.013327190583502804},{"text":"Oh, yeah.","start":1134.455,"end":1135.115,"sentiment":"neutral","sentiment_score":-0.021041404455900192},{"text":"Yeah.","start":1158.725,"end":1159.225,"sentiment":"neutral","sentiment_score":-0.06008678302168846}],"sentiment":"neutral","sentiment_score":0.014292831419769562,"num_words":66,"start":1092.87,"end":1159.225},{"sentences":[{"text":"Yeah.","start":1176.835,"end":1177.155,"sentiment":"neutral","sentiment_score":0.04543685168027878},{"text":"Exactly.","start":1177.155,"end":1177.655,"sentiment":"neutral","sentiment_score":0.0922527238726616},{"text":"Right.","start":1177.715,"end":1178.215,"sentiment":"neutral","sentiment_score":0.18107827007770536},{"text":"Yeah.","start":1223.215,"end":1223.715,"sentiment":"neutral","sentiment_score":-0.03210415691137314},{"text":"Yeah.","start":1242.83,"end":1243.3099,"sentiment":"neutral","sentiment_score":-0.035625867545604706}],"sentiment":"neutral","sentiment_score":0.05020756423473358,"num_words":5,"start":1176.835,"end":1243.3099},{"sentences":[{"text":"Yeah.","start":1243.3099,"end":1243.8099,"sentiment":"neutral","sentiment_score":-0.0636955052614212},{"text":"Yeah.","start":1247.725,"end":1247.885,"sentiment":"neutral","sentiment_score":-0.038088321685791016},{"text":"When's all that teed up for?","start":1247.885,"end":1249.245,"sentiment":"neutral","sentiment_score":-0.022810914864142735},{"text":"Is there a date yet or not yet?","start":1249.245,"end":1251.105,"sentiment":"neutral","sentiment_score":-0.032173022627830505},{"text":"Yep.","start":1256.605,"end":1257.105,"sentiment":"neutral","sentiment_score":0.032875142991542816}],"sentiment":"neutral","sentiment_score":-0.027244609068421757,"num_words":17,"start":1243.3099,"end":1257.105},{"sentences":[{"text":"Yep.","start":1257.1649,"end":1257.6649,"sentiment":"neutral","sentiment_score":0.01070850994437933},{"text":"And then, hopefully, once that's all done, you get some reassurance that it's kind of behind you, and then you can move back into going back into work after that around the same similar date.","start":1258.125,"end":1268.6,"sentiment":"positive","sentiment_score":0.3653041873659406},{"text":"That'd be good.","start":1270.6599,"end":1271.6399,"sentiment":"positive","sentiment_score":0.4755016764005025},{"text":"Right.","start":1298.27,"end":1298.77,"sentiment":"neutral","sentiment_score":-0.014850815758109093},{"text":"Yeah.","start":1323.18,"end":1323.68,"sentiment":"neutral","sentiment_score":-0.11591538041830064}],"sentiment":"positive","sentiment_score":0.3437096073360341,"num_words":41,"start":1257.1649,"end":1323.68},{"sentences":[{"text":"Yeah.","start":1333.545,"end":1333.865,"sentiment":"neutral","sentiment_score":-0.2542757987976074},{"text":"There's a few things compounding all at once.","start":1333.865,"end":1335.625,"sentiment":"neutral","sentiment_score":-0.28008464351296425},{"text":"It's just gonna be messing with your head at the moment.","start":1335.625,"end":1337.805,"sentiment":"neutral","sentiment_score":-0.2696519588882273},{"text":"Yeah.","start":1377.545,"end":1378.045,"sentiment":"neutral","sentiment_score":-0.26511916518211365},{"text":"Yeah.","start":1401.735,"end":1402.235,"sentiment":"negative","sentiment_score":-0.37828657031059265}],"sentiment":"neutral","sentiment_score":-0.27747864682566037,"num_words":22,"start":1333.545,"end":1402.235},{"sentences":[{"text":"I get you.","start":1405.255,"end":1406.235,"sentiment":"neutral","sentiment_score":-0.22284052769343057},{"text":"No.","start":1419.1901,"end":1419.51,"sentiment":"neutral","sentiment_score":-0.07692988961935043},{"text":"Let me have a quick look.","start":1419.51,"end":1420.89,"sentiment":"neutral","sentiment_score":-0.024985877176125843},{"text":"I've still got Paget Street on the main we switched systems around.","start":1422.4851,"end":1427.045,"sentiment":"neutral","sentiment_score":-0.015394114345933},{"text":"So Hello?","start":1427.045,"end":1442.12,"sentiment":"neutral","sentiment_score":-0.03399003483355045}],"sentiment":"neutral","sentiment_score":-0.04783650739894559,"num_words":24,"start":1405.255,"end":1442.12},{"sentences":[{"text":"Yeah.","start":1479.345,"end":1479.845,"sentiment":"neutral","sentiment_score":-0.09933211654424667},{"text":"Yeah.","start":1521.5651,"end":1522.0651,"sentiment":"neutral","sentiment_score":-0.14784274995326996},{"text":"Yep.","start":1552.955,"end":1553.455,"sentiment":"neutral","sentiment_score":-0.07039396464824677},{"text":"Yeah.","start":1568.505,"end":1569.005,"sentiment":"neutral","sentiment_score":-0.12196643650531767},{"text":"Gee.","start":1623.2051,"end":1623.525,"sentiment":"neutral","sentiment_score":-0.29305052757263184}],"sentiment":"neutral","sentiment_score":-0.14651715904474258,"num_words":5,"start":1479.345,"end":1623.525},{"sentences":[{"text":"Some people are.","start":1623.525,"end":1624.665,"sentiment":"negative","sentiment_score":-0.4460453391075134},{"text":"Yeah.","start":1642.0349,"end":1642.5349,"sentiment":"neutral","sentiment_score":-0.1104155331850052},{"text":"Bet you'd be glad to be out of there.","start":1662.13,"end":1663.99,"sentiment":"neutral","sentiment_score":-0.15928644438584647},{"text":"I bet you'd be glad to be out of there.","start":1664.025,"end":1667.3251,"sentiment":"neutral","sentiment_score":-0.10702395439147949},{"text":"Yeah.","start":1686.92,"end":1687.42,"sentiment":"neutral","sentiment_score":-0.09867318719625472}],"sentiment":"neutral","sentiment_score":-0.16879342837880054,"num_words":24,"start":1623.525,"end":1687.42},{"sentences":[{"text":"Yeah.","start":1734.5,"end":1735.0,"sentiment":"neutral","sentiment_score":-0.016702748835086823},{"text":"Yeah.","start":1749.41,"end":1749.81,"sentiment":"neutral","sentiment_score":-0.10253862291574478},{"text":"Right.","start":1749.81,"end":1750.31,"sentiment":"neutral","sentiment_score":-0.10998957604169846},{"text":"Uh-huh.","start":1760.13,"end":1760.38,"sentiment":"neutral","sentiment_score":-0.13866294920444489},{"text":"Yeah.","start":1760.38,"end":1760.715,"sentiment":"neutral","sentiment_score":-0.03699935972690582}],"sentiment":"neutral","sentiment_score":-0.08097865134477615,"num_words":5,"start":1734.5,"end":1760.715},{"sentences":[{"text":"I'm sure you'll be glad to be going back into the office.","start":1764.5549,"end":1767.0549,"sentiment":"positive","sentiment_score":0.3354889005422592},{"text":"Yeah.","start":1845.7799,"end":1846.2799,"sentiment":"neutral","sentiment_score":-0.1431637704372406},{"text":"Yeah.","start":1894.88,"end":1895.38,"sentiment":"neutral","sentiment_score":-0.05570640042424202},{"text":"Yeah.","start":1939.9651,"end":1940.4651,"sentiment":"neutral","sentiment_score":-0.3317076861858368},{"text":"Yeah.","start":1958.7949,"end":1959.0349,"sentiment":"neutral","sentiment_score":0.12531517446041107}],"sentiment":"neutral","sentiment_score":0.22628775774501264,"num_words":16,"start":1764.5549,"end":1959.0349},{"sentences":[{"text":"It's all for this long term.","start":1959.0349,"end":1960.735,"sentiment":"neutral","sentiment_score":0.1528125231464704},{"text":"I mean, they call it short term because it's less than, like, twelve months or two years, but anything for more than that.","start":1960.7949,"end":1967.49,"sentiment":"neutral","sentiment_score":0.01868399949339421},{"text":"That's the problem with the waiting periods.","start":1967.49,"end":1969.19,"sentiment":"neutral","sentiment_score":-0.15945466394935334},{"text":"Sometimes you get a thirty day waiting period.","start":1969.33,"end":1971.33,"sentiment":"neutral","sentiment_score":-0.12774299271404743},{"text":"Sometimes you get a sixty.","start":1971.33,"end":1972.71,"sentiment":"neutral","sentiment_score":-0.10501349419355392}],"sentiment":"neutral","sentiment_score":-0.02686912108364762,"num_words":49,"start":1959.0349,"end":1972.71},{"sentences":[{"text":"And I know there's some people out there who are given a default ninety days, and they can't claim on anything up until three months is elapsed, which is just painful.","start":1972.85,"end":1983.515,"sentiment":"neutral","sentiment_score":-0.14244826871060556},{"text":"So That'd be good.","start":1983.515,"end":2022.12,"sentiment":"neutral","sentiment_score":0.26477695629000664},{"text":"You do the the court.","start":2022.12,"end":2023.5,"sentiment":"neutral","sentiment_score":0.23701496720314025},{"text":"You do the get back to work.","start":2023.5599,"end":2025.26,"sentiment":"neutral","sentiment_score":0.21351711877754756},{"text":"Hopefully, your son can still be there for that kind of longer term living situation.","start":2025.32,"end":2030.545,"sentiment":"neutral","sentiment_score":0.15915158968418835}],"sentiment":"neutral","sentiment_score":0.02758354851375184,"num_words":62,"start":1972.85,"end":2030.545},{"sentences":[{"text":"And then before you know it, it'll be Christmas.","start":2031.005,"end":2033.585,"sentiment":"neutral","sentiment_score":-0.0016093795291251608},{"text":"The time goes too quick, Trish.","start":2037.965,"end":2039.585,"sentiment":"neutral","sentiment_score":-0.0913820384691159},{"text":"The time goes too quick.","start":2039.725,"end":2041.1849,"sentiment":"neutral","sentiment_score":-0.07036377787590027},{"text":"Yeah.","start":2049.27,"end":2049.77,"sentiment":"neutral","sentiment_score":-0.017818834632635117},{"text":"Yeah.","start":2060.965,"end":2061.365,"sentiment":"neutral","sentiment_score":0.034790679812431335}],"sentiment":"neutral","sentiment_score":-0.040801076853478495,"num_words":22,"start":2031.005,"end":2061.365},{"sentences":[{"text":"Yep.","start":2061.365,"end":2061.685,"sentiment":"neutral","sentiment_score":0.06065679714083672},{"text":"I've got I've got that on there.","start":2061.685,"end":2063.045,"sentiment":"neutral","sentiment_score":0.07931094031248774},{"text":"That's the one that you put in for the ART forms.","start":2063.045,"end":2065.705,"sentiment":"neutral","sentiment_score":0.06775204464793205},{"text":"Yep.","start":2074.25,"end":2074.75,"sentiment":"neutral","sentiment_score":-0.18707722425460815},{"text":"Oh, I really appreciate the kind words there.","start":2084.7449,"end":2087.565,"sentiment":"positive","sentiment_score":0.7224362939596176}],"sentiment":"neutral","sentiment_score":0.24833996420992271,"num_words":28,"start":2061.365,"end":2087.565},{"sentences":[{"text":"Yeah.","start":2101.4001,"end":2101.8801,"sentiment":"positive","sentiment_score":0.4899400472640991},{"text":"Jordan's got a heart of gold.","start":2101.8801,"end":2103.74,"sentiment":"positive","sentiment_score":0.6562479138374329},{"text":"Yeah.","start":2193.93,"end":2194.43,"sentiment":"neutral","sentiment_score":0.042702820152044296},{"text":"And it's one of those things, Trish, that hopefully, all you're gonna need to do is just if you call ART and they've already got it all set up, they can help you tweak the account for the extra withdrawal.","start":2194.65,"end":2206.0852,"sentiment":"neutral","sentiment_score":0.10917874760925769},{"text":"And I'm fingers crossed, I'm hoping that they are able to just amend things or, you know, maybe it might be a slight extra form to tweak the the amounts or anything, but it should be I'm I'm praying that they can help you out with it now that we've got it all set up.","start":2206.5452,"end":2223.13,"sentiment":"neutral","sentiment_score":0.0729830376803875}],"sentiment":"neutral","sentiment_score":0.12477036240031418,"num_words":103,"start":2101.4001,"end":2223.13},{"sentences":[{"text":"You know?","start":2223.13,"end":2223.79,"sentiment":"neutral","sentiment_score":0.06161242723464966},{"text":"Nice.","start":2235.145,"end":2235.645,"sentiment":"positive","sentiment_score":0.4569655656814575},{"text":"Yep.","start":2235.8652,"end":2236.3652,"sentiment":"positive","sentiment_score":0.34525197744369507},{"text":"Yeah.","start":2250.52,"end":2250.84,"sentiment":"neutral","sentiment_score":0.2530108690261841},{"text":"That was that, like, salary sacrifice transition to retirement combo where now that you've already got the transition set up, like, that'll be that'll be a good thing to start doing next financial year once you're all safe and sound.","start":2250.84,"end":2265.415,"sentiment":"positive","sentiment_score":0.4232287246733904}],"sentiment":"positive","sentiment_score":0.4023911611901389,"num_words":45,"start":2223.13,"end":2265.415},{"sentences":[{"text":"But for the time being, Trish, look, I'm not gonna send you an invoice for anything.","start":2267.57,"end":2272.31,"sentiment":"neutral","sentiment_score":-0.016902739880606532},{"text":"We you don't owe us anything.","start":2272.37,"end":2274.61,"sentiment":"neutral","sentiment_score":-0.048204938570658364},{"text":"We're not gonna charge you for it.","start":2274.61,"end":2276.47,"sentiment":"neutral","sentiment_score":-0.06760220016751971},{"text":"The all I did was help with the form and and, you know, help as an ear.","start":2276.61,"end":2284.2449,"sentiment":"neutral","sentiment_score":0.044280104558257496},{"text":"If there's something that we can do for you advice wise for that contributions afterwards, I'd be happy to help.","start":2284.865,"end":2290.545,"sentiment":"neutral","sentiment_score":0.28216269314289094}],"sentiment":"neutral","sentiment_score":0.08125949651002884,"num_words":66,"start":2267.57,"end":2290.545},{"sentences":[{"text":"I'm not gonna charge you a cent.","start":2290.545,"end":2292.2449,"sentiment":"neutral","sentiment_score":0.09086907069597926},{"text":"The only thing I would ask, if you're okay to do this for us, is if you wouldn't mind popping in, like, a Google review and mentioning Jordan so that the bosses can see.","start":2292.6,"end":2300.9402,"sentiment":"neutral","sentiment_score":0.08496150440152954},{"text":"Yeah.","start":2303.9602,"end":2304.375,"sentiment":"neutral","sentiment_score":0.25611382722854614},{"text":"Absolutely.","start":2305.015,"end":2305.515,"sentiment":"neutral","sentiment_score":0.3038288652896881},{"text":"I'll I'll send you out a text, and I think she would really appreciate that because, like you said, she does work very hard, and it's nice to get that recognition.","start":2305.815,"end":2313.835,"sentiment":"positive","sentiment_score":0.3748018438777616}],"sentiment":"neutral","sentiment_score":0.2122104661790906,"num_words":74,"start":2290.545,"end":2313.835},{"sentences":[{"text":"And sometimes we deal with some tough cases, and it's nice to have some positives every now and then.","start":2313.895,"end":2318.13,"sentiment":"positive","sentiment_score":0.3531203073890586},{"text":"Yeah.","start":2335.025,"end":2335.525,"sentiment":"neutral","sentiment_score":-0.004081381484866142},{"text":"It's all too quick.","start":2362.545,"end":2363.685,"sentiment":"neutral","sentiment_score":-0.013282282277941704},{"text":"Yeah.","start":2363.825,"end":2364.065,"sentiment":"neutral","sentiment_score":0.04796065017580986},{"text":"I understand.","start":2364.065,"end":2364.725,"sentiment":"neutral","sentiment_score":0.05392006039619446}],"sentiment":"neutral","sentiment_score":0.2521435592875437,"num_words":27,"start":2313.895,"end":2364.725},{"sentences":[{"text":"Alright.","start":2370.88,"end":2371.3599,"sentiment":"neutral","sentiment_score":0.1405474990606308},{"text":"I'll get you on to send out a text then.","start":2371.3599,"end":2373.46,"sentiment":"neutral","sentiment_score":0.1102651096880436},{"text":"That means the world to me, Trish.","start":2389.855,"end":2391.375,"sentiment":"positive","sentiment_score":0.6420049922806876},{"text":"It was a pleasure.","start":2391.375,"end":2392.2751,"sentiment":"positive","sentiment_score":0.7003836035728455},{"text":"That'll be good.","start":2401.45,"end":2402.25,"sentiment":"neutral","sentiment_score":0.03560309112071991}],"sentiment":"positive","sentiment_score":0.34582308918237686,"num_words":25,"start":2370.88,"end":2402.25},{"sentences":[{"text":"But if nothing else No.","start":2402.25,"end":2408.905,"sentiment":"neutral","sentiment_score":0.005911371298134327},{"text":"No.","start":2408.905,"end":2409.145,"sentiment":"neutral","sentiment_score":-0.04567725956439972},{"text":"No, Trish.","start":2409.145,"end":2409.945,"sentiment":"neutral","sentiment_score":-0.035118166357278824},{"text":"I hope I get to chat to you in a couple of months' time and everything's on the up and up, and we can focus on the next foot in front of the other.","start":2409.945,"end":2416.44,"sentiment":"neutral","sentiment_score":0.03621015604585409},{"text":"No worries at all.","start":2428.04,"end":2429.175,"sentiment":"neutral","sentiment_score":0.13522423803806305}],"sentiment":"neutral","sentiment_score":0.03664533743310882,"num_words":46,"start":2402.25,"end":2429.175},{"sentences":[{"text":"It was a pleasure.","start":2429.575,"end":2430.475,"sentiment":"positive","sentiment_score":0.4602220505475998},{"text":"I will absolutely now, and I hope we get to chat in a couple of months, and I get to hear all the good news.","start":2434.695,"end":2439.5151,"sentiment":"positive","sentiment_score":0.3737573492527008},{"text":"Absolutely.","start":2444.0698,"end":2444.5698,"sentiment":"neutral","sentiment_score":0.21541288495063785},{"text":"Alright.","start":2444.63,"end":2444.95,"sentiment":"neutral","sentiment_score":0.0620201975107193},{"text":"You have a fantastic week, Trish.","start":2444.95,"end":2446.5698,"sentiment":"positive","sentiment_score":0.6340271184841791}],"sentiment":"positive","sentiment_score":0.4126058845101176,"num_words":37,"start":2429.575,"end":2446.5698},{"sentences":[{"text":"You become a celebrity before you know it.","start":2451.1099,"end":2453.205,"sentiment":"neutral","sentiment_score":-0.2472903449088335},{"text":"I'm sure there's another one there.","start":2457.845,"end":2459.465,"sentiment":"neutral","sentiment_score":-0.13265161712964377},{"text":"Meredith's side or something.","start":2460.0051,"end":2461.365,"sentiment":"neutral","sentiment_score":-0.05403433833271265},{"text":"I don't know if it shows these days.","start":2461.365,"end":2463.0652,"sentiment":"neutral","sentiment_score":-0.14228290878236294},{"text":"You too, Trish.","start":2474.18,"end":2474.9,"sentiment":"positive","sentiment_score":0.6212479472160339}],"sentiment":"neutral","sentiment_score":-0.07809962910310976,"num_words":29,"start":2451.1099,"end":2474.9},{"sentences":[{"text":"I look forward to it, mate.","start":2474.9,"end":2476.0469,"sentiment":"positive","sentiment_score":0.7903248965740204},{"text":"Thank you, Trish.","start":2478.7668,"end":2479.567,"sentiment":"positive","sentiment_score":0.7511234084765116},{"text":"Talk to you soon.","start":2479.567,"end":2480.5469,"sentiment":"positive","sentiment_score":0.630705714225769},{"text":"I will.","start":2482.2068,"end":2482.6868,"sentiment":"neutral","sentiment_score":0.27157798409461975},{"text":"I will.","start":2482.6868,"end":2483.2468,"sentiment":"neutral","sentiment_score":0.2081274837255478}],"sentiment":"positive","sentiment_score":0.6163266704362982,"num_words":17,"start":2474.9,"end":2483.2468},{"sentences":[{"text":"Bye.","start":2483.2468,"end":2483.7468,"sentiment":"neutral","sentiment_score":0.1887650489807129}],"sentiment":"neutral","sentiment_score":0.1887650489807129,"num_words":1,"start":2483.2468,"end":2483.7468}]}}]},{"alternatives":[{"transcript":"Hello? Oh, god. I've had better days. Yeah. Apparently, there's I I I was I was in a bad. I haven't been in a good mind frame. And when she said, oh, I did did there was, like, six days notice. And I said, well, what do what do you mean? Like, had has it done now? I was gonna spray my ankle, like and I said, what what am I paying for? You know? Like, I'm paying for income insurance. Like, I said, I'm using up all my annual leave. I don't get clearance till the June 9. If I get clearance, work won't have me back while I'm on crutches or it's all the little one foot scooter thing. And I said, well, what am I supposed to do? What what what is income insurance? You know? And she said, we just can't help you at this stage. So, yeah, she said something about sixty days. And she said, even by the June 9, it won't be sixty days from your injury. And I said, so so so so so but, you know and I said, so what do I do? So what if I get no clear if I don't get clearance and I didn't get clearance till the June? And and my entire for something then? And she said no because, I don't know, she quoted something and I I was in a bad frame of mind. And yeah. Yeah. And I said, look. I'm sorry. I said, I I I don't know. I don't know what I I don't know what you mean. I said, what what am I entitled to if I'm paying for income insurance? I said, I I I need the assistance. I said, I'm paying a fortune in Ubers to doctor's appointments to get scripts from chemists to, you know I mean, I can get Coles food online delivered. That's fine. I said, but I I've got appointments. I've got I had I I paid $80 to go to an opinion and to come back for my surgical appointment. And I said to her, so so so what is income insurance? Like, what am I entitled to? And then she came up with this freaking jargon that I didn't understand. And I said, look, I I don't know what you're talking about. I said, I'm having a bad day. And before I say things that I don't mean, I said, I'm just gonna hang up. And I said, so you can't help me? And she said, no. We can't. Yes. Yeah. Yeah. Well, the injury the injury was on the April 27. And I said to her, well, if I get clearance on the ninth of of June, I said I'm not gonna milk it till the June because I need to get back to work. I said, this living in this freaking granny flat is I said, it's just throwing my head in. I said, I need to get back to work. So I I I I I'm not going to milk it till the June 30 and then wait to do your paperwork and then wait to see if you approve it. And I thought, No. I can't. I can't. No. No. No. I can't. Because if I get clearance on the ninth and I can wait there with a moon boot, I'm going back to work. I I can go back to work tomorrow. I need to get back to work. You know? I'm not the type to sit around and malinga because this period is just absolutely killing me not going to work. I just wanna I just wanna you know, even if it's gonna I mean, it's been it's been costing me a fortune in Uber. Fairs, going to doctor's appointments, going to the pee, and going to my GP, going to everything I've gotta do. It's just it's just proven to be so expensive. And I I I I I I I'm I'm not gonna milk it till I'm entitled to get something from from them. Like, I I I I can't. I mean, if if if I was to see the surgeon tomorrow and he said, yes. You can walk on your move and go back to work tomorrow, I'll be I'll be at work tomorrow. Put it that way. I I just I need to get back to work. I need to get back to work because sitting here is just depressing me and it's affecting my mental health. And well, the thing is well, yeah. I mean, I I don't have a reason to get up in the morning. I you know? And then, the I mean, the the the owners at the back of the house are very kind, and I'm paying for a lady to come in once a week, and she changes my sheets and mops my floors and takes all rubbish out and stuff. And that's, you know, that's a $100 a week I wasn't counting on, plus the Uber expenses and stuff. And I'm just saying I just wanna get up and just hang my own washing and and just go to work. I I I I I can't. At the moment, I I just I just can't I just can't do this invalid thing. I I don't know if invalid's a word. I'm sorry. I don't know if it's an insult to those people that can't do anything. You know, I can't wet the wound, so I've gotta, you know, boil water in a bowl and have a, you know, have a body wash in the bathroom by myself and get changed by myself. And I've gotta go to once a week, I I have to get an Uber to go and get my hair washed because I've got no access to get my hair washed. There's no there's no dispose the the the shower head is fixed. So, you know, I I can't wash my own hair. It's just I I I I can't I can't express to you what this has done to me. It's just and then when they say that and I say, well well, what am I paying for? You know, what am I paying for? Do I have to be off work for three months for you to pay me out? I I I don't need three months. Well, yeah. Exactly. Exactly. I mean, just say, you know, six week or just say five weeks ago, I broke my arm. Okay. And I couldn't whatever. And then I rang them and they said, oh, no. Well, it hasn't been it hasn't been sixty days. And you've gotta be off work for another, you know, so many weeks before we can. I can't do that because I wanna get back to work. I I I'm not the type to sit at home and just and just wait for benefits to come in. Like, I I need to get out there. You know? I need to keep my mind active, and I've got my divorce coming up. I've got my other issue with my car coming up. I've gotta get a call on the June 23. I I can't I I just anyway so it's it's it's not gonna work. So, unfortunately, I'm not entitled to income insurance or anything. So Yes. I did get that. I'm sorry. I I it's it's just I'm sorry. I just haven't I I've got I've got I've got 5% of my super. Yes. And so that's been helping me with my because my psychiatrist is, like, $360. My medication is a fortune. Going to the hospital and back is $80 each trip. So that that that's been covering that. So they sent me a message. No. No. No. It was a lump sum of, I think, 18 or 19,000, I think it was. And then they sent me a message saying you don't need to reply, but if you need assistance, give us a call, blah blah blah. Which which which has been absolutely amazing because it's really it's really helped me. Yeah. Yeah. And it was it it was just it was just inconsiderate of me to not let you know that I received it, but I've been in a in a in a I've been in a flat place. I've I've been really, really flat. Oh, that's that's perfect because yeah. Well, I mean, pending on you know, I I'm being very frugal with what I spend. I don't I'm not going out and I'm not buying anything. I'm I think the only thing I had to buy was just sheets and towels and stuff that I didn't get back when but I'm being very frugal, and the only money I spend on this is my coles delivery. It's like I'm trying to eat plenty of vegetables and fruit and keeping my health up. And just Uberfares, you know, which is cutting into cutting into my expenses, my rent, and medications, doctor's appointments, and all that stuff. So I'm being very, very careful, and I'm I've been very frugal with with what I have and I certainly don't take it for granted and I'm not going crazy out buying stuff. I I just I'm not like that. I'm not like that. But it's good to know. It's good to know that it's a reassurance actually. So thank you for mentioning that that if I do fall into diastrades that I know that I can apply for another 5%. Yes. At the time, it's perfect. Yes. Yes. Yes. Yes. Yep. No. No. It it's it's it's it's very reassuring to know that I've that I've got that as a backup plan in case whatever happens. For example, if I go to court and because I had that panic anxiety episode thinking, well, he's changed the locks. What what do I grab? Where do I go? And then I had the car accident because I just so if if I have a fine to pay, if I have to pay for my car and someone else's car, the car that I brushed up against, I I know that it's good to know that I can that I can that I can communicate with someone and say, look. I need to get another five because I gotta pay for my car and this car and my fine if I get a fine. You know? I can't afford the 10,000 for a solicitor to represent me, but I've got all my documents from my psychiatrist and and I'm just going to go to court by myself and just say, well, these are the facts. This is what happened. I can't afford a solicitor, but, you know, I got told the day that I arrived from overseas that the locks have been changed and to grab what I needed and to leave. And it it it affected me, and I had a a chronic you know, I had a pretty bad anxiety attack, and I I just lost. I I honestly can't remember how I drove home. I I I can't explain to you because I'm thinking where am I gonna go? Yeah. And and my psychiatrist said to me that I went through, like, what they call a a global transient amnesia thing. And she said, she's gonna write in her letter that the chances of that happening again is basically not gonna happen because it only happens in extreme situations where you just go into, like, deep shock. Like, you know, the death of I don't even don't even wanna go there. But I was just, and I hadn't disclosed anything to my coworkers, and I'm driving home thinking, oh, shit. What am where am I gonna go? What what am I gonna take? Like but if I have to if I have to pay a phone and I have to pay for my car to get fixed, I just need my license back because I can't I just can't keep Ubering to work and back. It's just it's just yeah. It's it's $50 a day. You know? I I can't I can't afford that. But anyway, I'll I'll just have to represent myself and be honest and say, well, you know, this is what happened and I yes. I'm guilty and I and there's not a day where I don't think about what could have happened to. I could have injured. I could have but it's something that happened to me physically that I couldn't help under the circumstances. And I'm happy to, you know, if if whatever you choose that, you know, whatever whatever happens, I'm happy to copy it on the chin and and take responsibility. And that's that's all I can say. I can only be honest, and hopefully, I'll have a a good magistrate. I don't know. I don't think there are any good magistrates in Windsor. They're all And just say, yes. I accept yeah. I'll just say, yes. I accept responsibility. Yes. I am guilty. Yes. But it was due to a medical episode that I couldn't help. I've got a supporting letter from my psychiatrist. I got told on the day I came back from overseas that the locks were changed and I had to leave. And it just affected me in a way that I was sleep deprived. I stayed for the airport for two days. I was on antibiotics. I had a chest infection. I you know? And I I can't say anymore. And I was gonna say, you know, I'll just leave it in your hands and you decide what what I deserve. Like and I'll just copy it on the chin. Like, there's nothing more I can do because I don't have an excuse and I'm not gonna make an excuse because I'm just gonna tell the truth. Exactly. Exactly. Yeah. So I was gonna say I I I can't afford to be represented. Like, I I I I couldn't afford representation. So I'm just presenting you with it. Apparently yeah. Apparently, when I get to court, there is a a a person that I can speak to, and he'll be sitting next to me advising me. But, I mean, I'm an army girl. I'm an army. I'm an air force girl. You know, I'm happy to stand there and say this is what happened. And, you know, it was a medical episode. I have no excuse, but I couldn't help this medical episode because of what I came home to. And, you know, if I have to pay a fine, if I have to pay for the other car in my car, I'm happy to do that. But I I need my car because I can't afford to be Ubering it from Richmond to Windsor every day. It's costing me $50 a day. And my my driving record is good. I've I've only had two I've had two speeding tickets by five kilometers extra exceeding five kilometers coming down Bill's on the road in the last three years. So there's no DUIs. There's no I don't have a black I mean, it's not a good traffic record if you have the I mean, if you're speeding, but it's not as bad as, you know. So I'll just I'll I'll just do it and I'll just have to cop it on the chin, but I certainly can't afford $50 a day in Uber and stuff. But it is it is nice to know that if push comes to shove and I need to withdraw another five, well then I'll another 5%. Well, at least I know I've got that. But I don't know what the outcome is gonna be at the moment. So yeah. Yeah. 9 at Windsor Local Court. So yeah. Oh, sorry. No. No. It was meant for the get it was I think they they put it off till the sorry. The June because I'm on not I'm on non weight bearing. So they asked me to send to email the court and explain to them what my situation is. And the investigators have all my information and they they put it I think it's the June 23. So if I do get clearance on the June 9, I've only got, like, two weeks to pay Uber to go to work and back until I go to court. So it's just I just think, oh my god. What have I done in my previous life to deserve all this? It's just, you know, it's just coming back. It's just him telling me, you know, what is it gonna take for you to leave? What? You want $10, $15? And I was just like, what? For the first year. And I bought curtains. I bought Venetian blinds. I bought you know, we we did the en suites. We got a new kitchen, and that was all of my I was contributing financially. I was cleaning. I was cooking. I was and for him to do that, I thought, you don't deserve me. Like, you can get a hell. And I'm not just gonna walk out with two plastic bags. Like, I'm I'm gonna get I'm gonna borrow money, and I'm gonna get a solicitor. And I don't I've worked too hard in my life, and to start again at the age of 62 is is just I I I don't know what the word is. They're just batting shit. I don't know. I don't know. But I want you to send me I'll I'll you you've got my current address, haven't you? 35 Grand Avenue. No. No. No. It's it's 35 Grand for now. What I found out was I was only a month at Paget Street, and I put a little camera because I noticed things were moving around in in in my room. I was only renting a room because that was the only place that I could get when I was in hospital. And then I found that my things had been moved, and she she went into she's crazy lady. She went into my top drawer where I had all of my psychiatrist paperwork and scripts and stuff. She rang her 11 times. She rang the receptionist 11 times, and my psychiatrist rang me and she said, Trish, you need to get the hell out of there. And I was just like, well, where do I go? And then I found this place. And she said she rang 11 times and she said, I've had to drag Patricia up the stairs every day of the week. She doesn't get home till three in the morning. And I'm thinking three in the morning, like, what place at Richmond of all places? This is in the sticks. Everything closes at ten. And and I said to her I said, I come straight home from work. I go in my room and I close the door, and that's it. And she said, no. She's she's she's she's mentally dis like, she's got issues. You need to get out of there. And so I started looking around, and I found this place. And then I didn't tell her I was leaving. I left. She kept my bond. I had she kept my bond. She kept I was wrong making advance, so I I I didn't even ask for that. And I got up at three in the morning, started packing my things, and the chaplain from work came as a support person. And this woman came out of the house and she said, I presume you're leaving today when her and her husband was helping me. And I didn't have much because you you can understand I was renting a room. Okay? I I just had clothing and and I said, yeah, I am. And she said, I thought I heard you scurrying around this morning. And I looked at her and I said, don't talk to me. Stay away from me. And then I said to my support person, the chaplain, I said to her, can't leave me alone because I'm afraid of her. And there was a period of, like, maybe a minute when she took a bag outside. And then this woman came in the room and she said, I just wanna let you know that I have cameras all over the house. And I said, oh, good. So when I take you to court over defamation, you'd be able to prove that you had to drag me up the stairs and put me to bed every morning, every day of the week at three in the morning. And her face just dropped. Thinking I was gonna take it further because that was untrue. You know, I get home at quarter to six and I would just go in my room and close the door and just sit on the bed thinking, oh god. Is this gonna be the rest of my life? Like, what am I gonna do? And and I said, oh, good. So when I take you to court, you'd be able to provide evidence that you'd have to drag me up the stairs every morning at three in the morning. And then her yeah. Like I said, her face just dropped thinking, oh, shit. Well, no. That didn't happen. And what's that? No. Honestly, I I just every, you know, like, I I would take photos of, like, documents that I had in my top drawer with, you know, with the solicitor stuff and stuff. And then when I came home, I would find things that moved had been moved around. And and I I just slept without telling her, and so I lost three weeks rent. And I I honestly, at that time, I just didn't care. I just she she I was I was afraid of her. I was really I didn't know what she was capable of. And and so then I came here and the owners are amazing. But the only thing that bugs me is that I mean, it's a beautiful little granny flat. Don't get me wrong. But I need the front door open to get a bit of light and a bit of sunshine. And when the toddler comes out to walk around, they they just walk in and just close the front door on me. They don't ask me, and then I'm stuck in a in in a it it's basically a dark room. And they just do it. And then I think, oh, shit. Like, this is it for another, what, fourteen hours before I go to sleep. And that depresses me. So it I just need to go to work. And it's winter, and I can come home in the dark and just close the door and just have a shower, do what I gotta do, have something to eat and go to sleep and just I I I I was getting up. I was walking to the station. It's a thirty five minute walk. So I was walking in the dark to get the train, and then I was walking from Windsor Station. Oh, you you don't know. Sorry. You're in a different state. So then it was another thirty minute walk to the office. But I didn't mind because it was clearing my head and I was getting exercise. And I've always been a runner and this is how I sprain my this is how I break my ankle. So I'm fit and I've walked into the office and I've walked at home and I didn't care. You know? I thought, well, you know, I'll get home. It's dark. What am I supposed to do? But now that I'm here all day and the sun comes out to crawl around the garage, so they just walk in just they don't even ask me. They just close it all. I'm stuck in a in a dark room, and I think I can't it's not doing my mental health any good. So my son my other son said to me, mom, why don't we just until the property settlement comes in, why don't we just bring together? You know, you're paying $4.30. I'm paying $4.50. We can get a house to ourselves, you know, where you don't have to have the doors and the windows closed. And so we're kind of we're kind of looking at that. But at the moment, I'm just in a I'm just in a big black hole. And so then, of course, when I spoke about to the lady about income insurance and she said, well, no. You don't qualify. I thought, well, what am I paying for? What is income insurance? What is it covering me for? Do I have to tell you, oh, I'm gonna break a leg in two weeks' time, and it's gotta be sixty days. I don't need sixty days, and I'm not gonna milk it to get whatever they're gonna give me. It's like, I I I I I I just I just didn't I just didn't get it. I thought income insurance was to help me to with expenses, you know, with, like, my Uber and my medication and getting someone to I can't even change my own sheets because I'm on crutches and I've got a moon boot and I'm not allowed to wait there. So I can't clean my floor. I can't take my rubbish out. I can't you know? And I was just disappointed that that they couldn't support me. And I I don't understand how income support works. What's the point of having it? Is it still worthwhile having it? Like Oh, god. Well, I can forget about that because, hopefully, after the ninth, I'm I'll get clearance. And even if I I can I can get they allow me to go to work in a moon boot, but they won't allow me to go back in with crutches because, I mean, I can understand? I can hurt myself. I can hurt someone else. And it but, hopefully, after the ninth, they'll say, well, that's fine. You can wait there on your moon boot. Yeah. Yeah. No. Gosh. Don't I can wait. I I know. I know. And the older you get, the freaking quicker it goes. July turns into September. Like, it's just it's just crazy. But I want you to send me, you've got 35 Grand Avenue now, haven't you? Yes. Yes. Yes. Yes. So I want you to send me what I owe you because I'm extremely grateful, and you've been ever so kind. And I I don't know what I I don't know what I would have done without your assistance. You and Jordan have been have been absolutely a lifesaver. It's just been it's and and Jordan's been amazing. Jordan has been ever so patient, and she's a real value to your company. And and I'm I'm I'm I'm very, very, very grateful. She's just she's just I I she's just amazing at what she does. And I I think for people like me that are calling who are at the weekends and and think, well, what am I gonna do? She was just amazing. She put me at ease. She reassured me. She I can't I can't I can't give her enough enough credit. But I I would like you to send me an invoice to this address for what I owe you. And I'll I'll I'll I'll I'll I'll keep you in touch when whatever happens after the ninth. And if I if if, you know, if the magistrate because the magistrate's at Windsor are I know them all because I used to work for a solicitor firm at Richmond. And if they're having a bad day, they'll just take it out on you, and they're known for that. So I'm prepared for the worst. And if they say, well, we're gonna find you, you know, 250 whatever and 2500 and you gotta pay for the other car and you gotta pay for your own car, well, then I might need some assistance. It just depends who I get. And Yeah. Sure. Sure. Yes. Yeah. Yeah. But I'm I'm I'm I'm just and then once this is over on the ninth and once I'm back at work, I've changed my beneficiaries. So it's just my son's. So that's good. I'll just after the ninth, I'll discuss with you I forget the process you told me about putting in extra money into my super. Yep. Yep. Yep. Oh, no, Tommy. No. No. No. No. No. I I you what what yes. Yes. Oh, absolutely. Absolutely. Absolutely. Absolutely. With pleasure. With pleasure. She does. Yeah. Yeah. And and unfortunately, even with me, you know, it's it's my job. People are very quick to put in bad comments. So when you do something good and you said to them, look, can you put a Google review? They never do. And you think, oh, I I work so hard on your case. They're very they're very quick. Oh, they're very talented and very quick at saying, oh, Patricia, you know, did this, and she pushed me to do this, and she kept my payments, and she but when you do something good for someone, they just forget about you. They just get on with their life and they just forget about it. Yeah. Yeah. So I I I I totally understand, and it'll be my pleasure to do that because I yes, please. And I'm I'm extremely, extremely grateful for your services, and I I I don't know how I could have coped without your assistance and your advice. You you guys have been absolutely a lifesaver. Alright. Thank you, Tommy. And I will be in touch with Don't Leave the Country. Don't you dare leave me, Tommy, because I will track you down and I will find you. Yes. Absolutely. Absolutely. And, again, I'm I'm I'm very grateful and very appreciative, and I I I can't thank you enough. Thank you very much. I appreciate it, and I hope you have a fantastic day. Yes. And hopefully, I'll be in a better place. I'll be on I'll be on the farm and eat your wife. No. I I hate freaking cows. No. I'm not gonna qualify. No. Oh, I can't be bothered. I just can't be bothered, honestly. But but, again, thank you so much. Have an awesome day, and I will be in touch and let you know how I'm going. Thank you very much, Tommy. I'm very grateful. I give my love to Jordan. Thank you. Alright. Tada. 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Oh, god. I've had better days. Yeah. Apparently, there's I I I was I was in a bad.\n\nI haven't been in a good mind frame. And when she said, oh, I did did there was, like, six days notice. And I said, well, what do what do you mean? Like, had has it done now? I was gonna spray my ankle, like and I said, what what am I paying for?\n\nYou know? Like, I'm paying for income insurance. Like, I said, I'm using up all my annual leave. I don't get clearance till the June 9. If I get clearance, work won't have me back while I'm on crutches or it's all the little one foot scooter thing.\n\nAnd I said, well, what am I supposed to do? What what what is income insurance? You know? And she said, we just can't help you at this stage. So, yeah, she said something about sixty days.\n\nAnd she said, even by the June 9, it won't be sixty days from your injury. And I said, so so so so so but, you know and I said, so what do I do? So what if I get no clear if I don't get clearance and I didn't get clearance till the June? And and my entire for something then? And she said no because, I don't know, she quoted something and I I was in a bad frame of mind.\n\nAnd yeah. Yeah. And I said, look. I'm sorry. I said, I I I don't know.\n\nI don't know what I I don't know what you mean. I said, what what am I entitled to if I'm paying for income insurance? I said, I I I need the assistance. I said, I'm paying a fortune in Ubers to doctor's appointments to get scripts from chemists to, you know I mean, I can get Coles food online delivered. That's fine.\n\nI said, but I I've got appointments. I've got I had I I paid $80 to go to an opinion and to come back for my surgical appointment. And I said to her, so so so what is income insurance? Like, what am I entitled to? And then she came up with this freaking jargon that I didn't understand.\n\nAnd I said, look, I I don't know what you're talking about. I said, I'm having a bad day. And before I say things that I don't mean, I said, I'm just gonna hang up. And I said, so you can't help me? And she said, no.\n\nWe can't. Yes. Yeah. Yeah. Well, the injury the injury was on the April 27.\n\nAnd I said to her, well, if I get clearance on the ninth of of June, I said I'm not gonna milk it till the June because I need to get back to work. I said, this living in this freaking granny flat is I said, it's just throwing my head in. I said, I need to get back to work. So I I I I I'm not going to milk it till the June 30 and then wait to do your paperwork and then wait to see if you approve it. And I thought, No.\n\nI can't. I can't. No. No. No.\n\nI can't. Because if I get clearance on the ninth and I can wait there with a moon boot, I'm going back to work. I I can go back to work tomorrow. I need to get back to work. You know?\n\nI'm not the type to sit around and malinga because this period is just absolutely killing me not going to work. I just wanna I just wanna you know, even if it's gonna I mean, it's been it's been costing me a fortune in Uber. Fairs, going to doctor's appointments, going to the pee, and going to my GP, going to everything I've gotta do. It's just it's just proven to be so expensive. And I I I I I I I'm I'm not gonna milk it till I'm entitled to get something from from them.\n\nLike, I I I I can't. I mean, if if if I was to see the surgeon tomorrow and he said, yes. You can walk on your move and go back to work tomorrow, I'll be I'll be at work tomorrow. Put it that way. I I just I need to get back to work.\n\nI need to get back to work because sitting here is just depressing me and it's affecting my mental health. And well, the thing is well, yeah. I mean, I I don't have a reason to get up in the morning. I you know? And then, the I mean, the the the owners at the back of the house are very kind, and I'm paying for a lady to come in once a week, and she changes my sheets and mops my floors and takes all rubbish out and stuff.\n\nAnd that's, you know, that's a $100 a week I wasn't counting on, plus the Uber expenses and stuff. And I'm just saying I just wanna get up and just hang my own washing and and just go to work. I I I I I can't. At the moment, I I just I just can't I just can't do this invalid thing. I I don't know if invalid's a word.\n\nI'm sorry. I don't know if it's an insult to those people that can't do anything. You know, I can't wet the wound, so I've gotta, you know, boil water in a bowl and have a, you know, have a body wash in the bathroom by myself and get changed by myself. And I've gotta go to once a week, I I have to get an Uber to go and get my hair washed because I've got no access to get my hair washed. There's no there's no dispose the the the shower head is fixed.\n\nSo, you know, I I can't wash my own hair. It's just I I I I can't I can't express to you what this has done to me. It's just and then when they say that and I say, well well, what am I paying for? You know, what am I paying for? Do I have to be off work for three months for you to pay me out?\n\nI I I don't need three months. Well, yeah. Exactly. Exactly. I mean, just say, you know, six week or just say five weeks ago, I broke my arm.\n\nOkay. And I couldn't whatever. And then I rang them and they said, oh, no. Well, it hasn't been it hasn't been sixty days. And you've gotta be off work for another, you know, so many weeks before we can.\n\nI can't do that because I wanna get back to work. I I I'm not the type to sit at home and just and just wait for benefits to come in. Like, I I need to get out there. You know? I need to keep my mind active, and I've got my divorce coming up.\n\nI've got my other issue with my car coming up. I've gotta get a call on the June 23. I I can't I I just anyway so it's it's it's not gonna work. So, unfortunately, I'm not entitled to income insurance or anything. So Yes.\n\nI did get that. I'm sorry. I I it's it's just I'm sorry. I just haven't I I've got I've got I've got 5% of my super. Yes.\n\nAnd so that's been helping me with my because my psychiatrist is, like, $360. My medication is a fortune. Going to the hospital and back is $80 each trip. So that that that's been covering that. So they sent me a message.\n\nNo. No. No. It was a lump sum of, I think, 18 or 19,000, I think it was. And then they sent me a message saying you don't need to reply, but if you need assistance, give us a call, blah blah blah.\n\nWhich which which has been absolutely amazing because it's really it's really helped me. Yeah. Yeah. And it was it it was just it was just inconsiderate of me to not let you know that I received it, but I've been in a in a in a I've been in a flat place. I've I've been really, really flat.\n\nOh, that's that's perfect because yeah. Well, I mean, pending on you know, I I'm being very frugal with what I spend. I don't I'm not going out and I'm not buying anything. I'm I think the only thing I had to buy was just sheets and towels and stuff that I didn't get back when but I'm being very frugal, and the only money I spend on this is my coles delivery. It's like I'm trying to eat plenty of vegetables and fruit and keeping my health up.\n\nAnd just Uberfares, you know, which is cutting into cutting into my expenses, my rent, and medications, doctor's appointments, and all that stuff. So I'm being very, very careful, and I'm I've been very frugal with with what I have and I certainly don't take it for granted and I'm not going crazy out buying stuff. I I just I'm not like that. I'm not like that. But it's good to know.\n\nIt's good to know that it's a reassurance actually. So thank you for mentioning that that if I do fall into diastrades that I know that I can apply for another 5%. Yes. At the time, it's perfect. Yes.\n\nYes. Yes. Yes. Yep. No.\n\nNo. It it's it's it's it's very reassuring to know that I've that I've got that as a backup plan in case whatever happens. For example, if I go to court and because I had that panic anxiety episode thinking, well, he's changed the locks. What what do I grab? Where do I go?\n\nAnd then I had the car accident because I just so if if I have a fine to pay, if I have to pay for my car and someone else's car, the car that I brushed up against, I I know that it's good to know that I can that I can that I can communicate with someone and say, look. I need to get another five because I gotta pay for my car and this car and my fine if I get a fine. You know? I can't afford the 10,000 for a solicitor to represent me, but I've got all my documents from my psychiatrist and and I'm just going to go to court by myself and just say, well, these are the facts. This is what happened.\n\nI can't afford a solicitor, but, you know, I got told the day that I arrived from overseas that the locks have been changed and to grab what I needed and to leave. And it it it affected me, and I had a a chronic you know, I had a pretty bad anxiety attack, and I I just lost. I I honestly can't remember how I drove home. I I I can't explain to you because I'm thinking where am I gonna go? Yeah.\n\nAnd and my psychiatrist said to me that I went through, like, what they call a a global transient amnesia thing. And she said, she's gonna write in her letter that the chances of that happening again is basically not gonna happen because it only happens in extreme situations where you just go into, like, deep shock. Like, you know, the death of I don't even don't even wanna go there. But I was just, and I hadn't disclosed anything to my coworkers, and I'm driving home thinking, oh, shit. What am where am I gonna go?\n\nWhat what am I gonna take? Like but if I have to if I have to pay a phone and I have to pay for my car to get fixed, I just need my license back because I can't I just can't keep Ubering to work and back. It's just it's just yeah. It's it's $50 a day. You know?\n\nI I can't I can't afford that. But anyway, I'll I'll just have to represent myself and be honest and say, well, you know, this is what happened and I yes. I'm guilty and I and there's not a day where I don't think about what could have happened to. I could have injured. I could have but it's something that happened to me physically that I couldn't help under the circumstances.\n\nAnd I'm happy to, you know, if if whatever you choose that, you know, whatever whatever happens, I'm happy to copy it on the chin and and take responsibility. And that's that's all I can say. I can only be honest, and hopefully, I'll have a a good magistrate. I don't know. I don't think there are any good magistrates in Windsor.\n\nThey're all And just say, yes. I accept yeah. I'll just say, yes. I accept responsibility. Yes.\n\nI am guilty. Yes. But it was due to a medical episode that I couldn't help. I've got a supporting letter from my psychiatrist. I got told on the day I came back from overseas that the locks were changed and I had to leave.\n\nAnd it just affected me in a way that I was sleep deprived. I stayed for the airport for two days. I was on antibiotics. I had a chest infection. I you know?\n\nAnd I I can't say anymore. And I was gonna say, you know, I'll just leave it in your hands and you decide what what I deserve. Like and I'll just copy it on the chin. Like, there's nothing more I can do because I don't have an excuse and I'm not gonna make an excuse because I'm just gonna tell the truth. Exactly.\n\nExactly. Yeah. So I was gonna say I I I can't afford to be represented. Like, I I I I couldn't afford representation. So I'm just presenting you with it.\n\nApparently yeah. Apparently, when I get to court, there is a a a person that I can speak to, and he'll be sitting next to me advising me. But, I mean, I'm an army girl. I'm an army. I'm an air force girl.\n\nYou know, I'm happy to stand there and say this is what happened. And, you know, it was a medical episode. I have no excuse, but I couldn't help this medical episode because of what I came home to. And, you know, if I have to pay a fine, if I have to pay for the other car in my car, I'm happy to do that. But I I need my car because I can't afford to be Ubering it from Richmond to Windsor every day.\n\nIt's costing me $50 a day. And my my driving record is good. I've I've only had two I've had two speeding tickets by five kilometers extra exceeding five kilometers coming down Bill's on the road in the last three years. So there's no DUIs. There's no I don't have a black I mean, it's not a good traffic record if you have the I mean, if you're speeding, but it's not as bad as, you know.\n\nSo I'll just I'll I'll just do it and I'll just have to cop it on the chin, but I certainly can't afford $50 a day in Uber and stuff. But it is it is nice to know that if push comes to shove and I need to withdraw another five, well then I'll another 5%. Well, at least I know I've got that. But I don't know what the outcome is gonna be at the moment. So yeah.\n\nYeah. 9 at Windsor Local Court. So yeah. Oh, sorry. No.\n\nNo. It was meant for the get it was I think they they put it off till the sorry. The June because I'm on not I'm on non weight bearing. So they asked me to send to email the court and explain to them what my situation is. And the investigators have all my information and they they put it I think it's the June 23.\n\nSo if I do get clearance on the June 9, I've only got, like, two weeks to pay Uber to go to work and back until I go to court. So it's just I just think, oh my god. What have I done in my previous life to deserve all this? It's just, you know, it's just coming back. It's just him telling me, you know, what is it gonna take for you to leave?\n\nWhat? You want $10, $15? And I was just like, what? For the first year. And I bought curtains.\n\nI bought Venetian blinds. I bought you know, we we did the en suites. We got a new kitchen, and that was all of my I was contributing financially. I was cleaning. I was cooking.\n\nI was and for him to do that, I thought, you don't deserve me. Like, you can get a hell. And I'm not just gonna walk out with two plastic bags. Like, I'm I'm gonna get I'm gonna borrow money, and I'm gonna get a solicitor. And I don't I've worked too hard in my life, and to start again at the age of 62 is is just I I I don't know what the word is.\n\nThey're just batting shit. I don't know. I don't know. But I want you to send me I'll I'll you you've got my current address, haven't you? 35 Grand Avenue.\n\nNo. No. No. It's it's 35 Grand for now. What I found out was I was only a month at Paget Street, and I put a little camera because I noticed things were moving around in in in my room.\n\nI was only renting a room because that was the only place that I could get when I was in hospital. And then I found that my things had been moved, and she she went into she's crazy lady. She went into my top drawer where I had all of my psychiatrist paperwork and scripts and stuff. She rang her 11 times. She rang the receptionist 11 times, and my psychiatrist rang me and she said, Trish, you need to get the hell out of there.\n\nAnd I was just like, well, where do I go? And then I found this place. And she said she rang 11 times and she said, I've had to drag Patricia up the stairs every day of the week. She doesn't get home till three in the morning. And I'm thinking three in the morning, like, what place at Richmond of all places?\n\nThis is in the sticks. Everything closes at ten. And and I said to her I said, I come straight home from work. I go in my room and I close the door, and that's it. And she said, no.\n\nShe's she's she's she's mentally dis like, she's got issues. You need to get out of there. And so I started looking around, and I found this place. And then I didn't tell her I was leaving. I left.\n\nShe kept my bond. I had she kept my bond. She kept I was wrong making advance, so I I I didn't even ask for that. And I got up at three in the morning, started packing my things, and the chaplain from work came as a support person. And this woman came out of the house and she said, I presume you're leaving today when her and her husband was helping me.\n\nAnd I didn't have much because you you can understand I was renting a room. Okay? I I just had clothing and and I said, yeah, I am. And she said, I thought I heard you scurrying around this morning. And I looked at her and I said, don't talk to me.\n\nStay away from me. And then I said to my support person, the chaplain, I said to her, can't leave me alone because I'm afraid of her. And there was a period of, like, maybe a minute when she took a bag outside. And then this woman came in the room and she said, I just wanna let you know that I have cameras all over the house. And I said, oh, good.\n\nSo when I take you to court over defamation, you'd be able to prove that you had to drag me up the stairs and put me to bed every morning, every day of the week at three in the morning. And her face just dropped. Thinking I was gonna take it further because that was untrue. You know, I get home at quarter to six and I would just go in my room and close the door and just sit on the bed thinking, oh god. Is this gonna be the rest of my life?\n\nLike, what am I gonna do? And and I said, oh, good. So when I take you to court, you'd be able to provide evidence that you'd have to drag me up the stairs every morning at three in the morning. And then her yeah. Like I said, her face just dropped thinking, oh, shit.\n\nWell, no. That didn't happen. And what's that? No. Honestly, I I just every, you know, like, I I would take photos of, like, documents that I had in my top drawer with, you know, with the solicitor stuff and stuff.\n\nAnd then when I came home, I would find things that moved had been moved around. And and I I just slept without telling her, and so I lost three weeks rent. And I I honestly, at that time, I just didn't care. I just she she I was I was afraid of her. I was really I didn't know what she was capable of.\n\nAnd and so then I came here and the owners are amazing. But the only thing that bugs me is that I mean, it's a beautiful little granny flat. Don't get me wrong. But I need the front door open to get a bit of light and a bit of sunshine. And when the toddler comes out to walk around, they they just walk in and just close the front door on me.\n\nThey don't ask me, and then I'm stuck in a in in a it it's basically a dark room. And they just do it. And then I think, oh, shit. Like, this is it for another, what, fourteen hours before I go to sleep. And that depresses me.\n\nSo it I just need to go to work. And it's winter, and I can come home in the dark and just close the door and just have a shower, do what I gotta do, have something to eat and go to sleep and just I I I I was getting up. I was walking to the station. It's a thirty five minute walk. So I was walking in the dark to get the train, and then I was walking from Windsor Station.\n\nOh, you you don't know. Sorry. You're in a different state. So then it was another thirty minute walk to the office. But I didn't mind because it was clearing my head and I was getting exercise.\n\nAnd I've always been a runner and this is how I sprain my this is how I break my ankle. So I'm fit and I've walked into the office and I've walked at home and I didn't care. You know? I thought, well, you know, I'll get home. It's dark.\n\nWhat am I supposed to do? But now that I'm here all day and the sun comes out to crawl around the garage, so they just walk in just they don't even ask me. They just close it all. I'm stuck in a in a dark room, and I think I can't it's not doing my mental health any good. So my son my other son said to me, mom, why don't we just until the property settlement comes in, why don't we just bring together?\n\nYou know, you're paying $4.30. I'm paying $4.50. We can get a house to ourselves, you know, where you don't have to have the doors and the windows closed. And so we're kind of we're kind of looking at that. But at the moment, I'm just in a I'm just in a big black hole.\n\nAnd so then, of course, when I spoke about to the lady about income insurance and she said, well, no. You don't qualify. I thought, well, what am I paying for? What is income insurance? What is it covering me for?\n\nDo I have to tell you, oh, I'm gonna break a leg in two weeks' time, and it's gotta be sixty days. I don't need sixty days, and I'm not gonna milk it to get whatever they're gonna give me. It's like, I I I I I I just I just didn't I just didn't get it. I thought income insurance was to help me to with expenses, you know, with, like, my Uber and my medication and getting someone to I can't even change my own sheets because I'm on crutches and I've got a moon boot and I'm not allowed to wait there. So I can't clean my floor.\n\nI can't take my rubbish out. I can't you know? And I was just disappointed that that they couldn't support me. And I I don't understand how income support works. What's the point of having it?\n\nIs it still worthwhile having it? Like Oh, god. Well, I can forget about that because, hopefully, after the ninth, I'm I'll get clearance. And even if I I can I can get they allow me to go to work in a moon boot, but they won't allow me to go back in with crutches because, I mean, I can understand? I can hurt myself.\n\nI can hurt someone else. And it but, hopefully, after the ninth, they'll say, well, that's fine. You can wait there on your moon boot. Yeah. Yeah.\n\nNo. Gosh. Don't I can wait. I I know. I know.\n\nAnd the older you get, the freaking quicker it goes. July turns into September. Like, it's just it's just crazy. But I want you to send me, you've got 35 Grand Avenue now, haven't you? Yes.\n\nYes. Yes. Yes. So I want you to send me what I owe you because I'm extremely grateful, and you've been ever so kind. And I I don't know what I I don't know what I would have done without your assistance.\n\nYou and Jordan have been have been absolutely a lifesaver. It's just been it's and and Jordan's been amazing. Jordan has been ever so patient, and she's a real value to your company. And and I'm I'm I'm I'm very, very, very grateful. She's just she's just I I she's just amazing at what she does.\n\nAnd I I think for people like me that are calling who are at the weekends and and think, well, what am I gonna do? She was just amazing. She put me at ease. She reassured me. She I can't I can't I can't give her enough enough credit.\n\nBut I I would like you to send me an invoice to this address for what I owe you. And I'll I'll I'll I'll I'll I'll keep you in touch when whatever happens after the ninth. And if I if if, you know, if the magistrate because the magistrate's at Windsor are I know them all because I used to work for a solicitor firm at Richmond. And if they're having a bad day, they'll just take it out on you, and they're known for that. So I'm prepared for the worst.\n\nAnd if they say, well, we're gonna find you, you know, 250 whatever and 2500 and you gotta pay for the other car and you gotta pay for your own car, well, then I might need some assistance. It just depends who I get. And Yeah. Sure. Sure.\n\nYes. Yeah. Yeah. But I'm I'm I'm I'm just and then once this is over on the ninth and once I'm back at work, I've changed my beneficiaries. So it's just my son's.\n\nSo that's good. I'll just after the ninth, I'll discuss with you I forget the process you told me about putting in extra money into my super. Yep. Yep. Yep.\n\nOh, no, Tommy. No. No. No. No.\n\nNo. I I you what what yes. Yes. Oh, absolutely. Absolutely.\n\nAbsolutely. Absolutely. With pleasure. With pleasure. She does.\n\nYeah. Yeah. And and unfortunately, even with me, you know, it's it's my job. People are very quick to put in bad comments. So when you do something good and you said to them, look, can you put a Google review?\n\nThey never do. And you think, oh, I I work so hard on your case. They're very they're very quick. Oh, they're very talented and very quick at saying, oh, Patricia, you know, did this, and she pushed me to do this, and she kept my payments, and she but when you do something good for someone, they just forget about you. They just get on with their life and they just forget about it.\n\nYeah. Yeah. So I I I I totally understand, and it'll be my pleasure to do that because I yes, please. And I'm I'm extremely, extremely grateful for your services, and I I I don't know how I could have coped without your assistance and your advice. You you guys have been absolutely a lifesaver.\n\nAlright. Thank you, Tommy. And I will be in touch with Don't Leave the Country. Don't you dare leave me, Tommy, because I will track you down and I will find you. Yes.\n\nAbsolutely. Absolutely. And, again, I'm I'm I'm very grateful and very appreciative, and I I I can't thank you enough. Thank you very much. I appreciate it, and I hope you have a fantastic day.\n\nYes. And hopefully, I'll be in a better place. I'll be on I'll be on the farm and eat your wife. No. I I hate freaking cows.\n\nNo. I'm not gonna qualify. No. Oh, I can't be bothered. I just can't be bothered, honestly.\n\nBut but, again, thank you so much. Have an awesome day, and I will be in touch and let you know how I'm going. Thank you very much, Tommy. I'm very grateful. I give my love to Jordan.\n\nThank you. Alright. Tada. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.03741806000471115},{"text":"Oh, god.","start":7.2,"end":8.02,"sentiment":"neutral","sentiment_score":0.25567419081926346},{"text":"I've had better days.","start":8.16,"end":9.46,"sentiment":"positive","sentiment_score":0.40942609310150146},{"text":"Yeah.","start":21.494999,"end":21.975,"sentiment":"neutral","sentiment_score":-0.06435763835906982},{"text":"Apparently, there's I I I was I was in a bad.","start":21.975,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.3099594603885304}],"sentiment":"neutral","sentiment_score":-0.06776004676756106,"num_words":19,"start":1.1999999,"end":26.154999},{"sentences":[{"text":"I haven't been in a good mind frame.","start":27.189999,"end":29.99,"sentiment":"negative","sentiment_score":-0.4356357306241989},{"text":"And when she said, oh, I did did there was, like, six days notice.","start":29.99,"end":38.09,"sentiment":"neutral","sentiment_score":-0.15883036543216025},{"text":"And I said, well, what do what do you mean?","start":38.23,"end":42.315,"sentiment":"neutral","sentiment_score":-0.2624687165021896},{"text":"Like, had has it done now?","start":42.315,"end":43.754997,"sentiment":"neutral","sentiment_score":-0.12316151956717174},{"text":"I was gonna spray my ankle, like and I said, what what am I paying for?","start":43.754997,"end":48.394997,"sentiment":"neutral","sentiment_score":-0.3071091687306762}],"sentiment":"neutral","sentiment_score":-0.25900211005851076,"num_words":54,"start":27.189999,"end":48.394997},{"sentences":[{"text":"You know?","start":48.394997,"end":48.875,"sentiment":"neutral","sentiment_score":-0.1864360347390175},{"text":"Like, I'm paying for income insurance.","start":48.875,"end":50.815,"sentiment":"neutral","sentiment_score":-0.14332118754585585},{"text":"Like, I said, I'm using up all my annual leave.","start":50.954998,"end":54.315,"sentiment":"neutral","sentiment_score":-0.09993979260325432},{"text":"I don't get clearance till the June 9.","start":54.315,"end":57.049995,"sentiment":"neutral","sentiment_score":-0.18568865582346916},{"text":"If I get clearance, work won't have me back while I'm on crutches or it's all the little one foot scooter thing.","start":57.67,"end":66.63,"sentiment":"neutral","sentiment_score":-0.22123950652100824}],"sentiment":"neutral","sentiment_score":-0.17885365647574267,"num_words":48,"start":48.394997,"end":66.63},{"sentences":[{"text":"And I said, well, what am I supposed to do?","start":66.63,"end":69.11,"sentiment":"neutral","sentiment_score":-0.23744302988052368},{"text":"What what what is income insurance?","start":69.11,"end":72.445,"sentiment":"neutral","sentiment_score":-0.29545968770980835},{"text":"You know?","start":72.505005,"end":73.065,"sentiment":"neutral","sentiment_score":-0.17909349501132965},{"text":"And she said, we just can't help you at this stage.","start":73.065,"end":76.265,"sentiment":"negative","sentiment_score":-0.38257694244384766},{"text":"So, yeah, she said something about sixty days.","start":76.265,"end":84.505005,"sentiment":"neutral","sentiment_score":-0.16496264562010765}],"sentiment":"neutral","sentiment_score":-0.2711735931602684,"num_words":37,"start":66.63,"end":84.505005},{"sentences":[{"text":"And she said, even by the June 9, it won't be sixty days from your injury.","start":84.505005,"end":92.200005,"sentiment":"neutral","sentiment_score":-0.18082446791231632},{"text":"And I said, so so so so so but, you know and I said, so what do I do?","start":94.58,"end":101.075005,"sentiment":"neutral","sentiment_score":-0.19902843158496053},{"text":"So what if I get no clear if I don't get clearance and I didn't get clearance till the June?","start":101.075005,"end":107.095,"sentiment":"neutral","sentiment_score":-0.2514381639659405},{"text":"And and my entire for something then?","start":108.835,"end":110.915,"sentiment":"neutral","sentiment_score":-0.17772099375724792},{"text":"And she said no because, I don't know, she quoted something and I I was in a bad frame of mind.","start":110.915,"end":119.310005,"sentiment":"negative","sentiment_score":-0.43943728293691364}],"sentiment":"neutral","sentiment_score":-0.2671774080000728,"num_words":83,"start":84.505005,"end":119.310005},{"sentences":[{"text":"And yeah.","start":119.310005,"end":125.090004,"sentiment":"neutral","sentiment_score":-0.24613145738840103},{"text":"Yeah.","start":125.39,"end":125.79,"sentiment":"neutral","sentiment_score":-0.14383196830749512},{"text":"And I said, look.","start":125.79,"end":126.925,"sentiment":"neutral","sentiment_score":-0.16562576219439507},{"text":"I'm sorry.","start":126.925,"end":127.645004,"sentiment":"neutral","sentiment_score":-0.2560095191001892},{"text":"I said, I I I don't know.","start":127.645004,"end":129.325,"sentiment":"neutral","sentiment_score":-0.3079560824802944}],"sentiment":"neutral","sentiment_score":-0.24789434671401978,"num_words":16,"start":119.310005,"end":129.325},{"sentences":[{"text":"I don't know what I I don't know what you mean.","start":129.325,"end":132.445,"sentiment":"negative","sentiment_score":-0.4983998780900782},{"text":"I said, what what am I entitled to if I'm paying for income insurance?","start":132.445,"end":137.02501,"sentiment":"negative","sentiment_score":-0.34675305656024386},{"text":"I said, I I I need the assistance.","start":138.60501,"end":140.625,"sentiment":"neutral","sentiment_score":-0.054302764125168324},{"text":"I said, I'm paying a fortune in Ubers to doctor's appointments to get scripts from chemists to, you know I mean, I can get Coles food online delivered.","start":140.765,"end":153.06,"sentiment":"neutral","sentiment_score":0.07982054023471262},{"text":"That's fine.","start":153.06,"end":153.87999,"sentiment":"neutral","sentiment_score":0.26554905623197556}],"sentiment":"neutral","sentiment_score":-0.1270681003936463,"num_words":63,"start":129.325,"end":153.87999},{"sentences":[{"text":"I said, but I I've got appointments.","start":154.18,"end":156.04,"sentiment":"neutral","sentiment_score":-0.05942396926028388},{"text":"I've got I had I I paid $80 to go to an opinion and to come back for my surgical appointment.","start":156.26,"end":164.075,"sentiment":"neutral","sentiment_score":-0.17759888157958076},{"text":"And I said to her, so so so what is income insurance?","start":164.135,"end":167.355,"sentiment":"neutral","sentiment_score":-0.19182750458518663},{"text":"Like, what am I entitled to?","start":167.495,"end":169.435,"sentiment":"neutral","sentiment_score":-0.1894853450357914},{"text":"And then she came up with this freaking jargon that I didn't understand.","start":169.7,"end":174.12,"sentiment":"negative","sentiment_score":-0.6538565961214212}],"sentiment":"neutral","sentiment_score":-0.27261901987811266,"num_words":59,"start":154.18,"end":174.12},{"sentences":[{"text":"And I said, look, I I don't know what you're talking about.","start":174.18,"end":177.78,"sentiment":"negative","sentiment_score":-0.5529791042208672},{"text":"I said, I'm having a bad day.","start":177.78,"end":179.54,"sentiment":"negative","sentiment_score":-0.6492620706558228},{"text":"And before I say things that I don't mean, I said, I'm just gonna hang up.","start":179.54,"end":184.995,"sentiment":"negative","sentiment_score":-0.5418576113879681},{"text":"And I said, so you can't help me?","start":186.03499,"end":188.03499,"sentiment":"negative","sentiment_score":-0.4147025793790817},{"text":"And she said, no.","start":188.03499,"end":188.83499,"sentiment":"negative","sentiment_score":-0.4008799120783806}],"sentiment":"negative","sentiment_score":-0.5270520385275496,"num_words":47,"start":174.18,"end":188.83499},{"sentences":[{"text":"We can't.","start":188.83499,"end":189.495,"sentiment":"negative","sentiment_score":-0.5095327794551849},{"text":"Yes.","start":204.12999,"end":204.62999,"sentiment":"neutral","sentiment_score":-0.005657937377691269},{"text":"Yeah.","start":213.58499,"end":214.08499,"sentiment":"neutral","sentiment_score":-0.034956760704517365},{"text":"Yeah.","start":215.345,"end":215.845,"sentiment":"neutral","sentiment_score":0.003741241991519928},{"text":"Well, the injury the injury was on the April 27.","start":225.36,"end":229.22,"sentiment":"neutral","sentiment_score":-0.22018815577030182}],"sentiment":"neutral","sentiment_score":-0.2171880381802718,"num_words":15,"start":188.83499,"end":229.22},{"sentences":[{"text":"And I said to her, well, if I get clearance on the ninth of of June, I said I'm not gonna milk it till the June because I need to get back to work.","start":231.43999,"end":240.465,"sentiment":"neutral","sentiment_score":-0.3124937292407541},{"text":"I said, this living in this freaking granny flat is I said, it's just throwing my head in.","start":240.465,"end":246.785,"sentiment":"negative","sentiment_score":-0.5555895451042387},{"text":"I said, I need to get back to work.","start":246.785,"end":248.885,"sentiment":"negative","sentiment_score":-0.385194116168552},{"text":"So I I I I I'm not going to milk it till the June 30 and then wait to do your paperwork and then wait to see if you approve it.","start":249.265,"end":259.5,"sentiment":"neutral","sentiment_score":-0.19142834061095793},{"text":"And I thought, No.","start":261.32,"end":273.29498,"sentiment":"neutral","sentiment_score":-0.13430408854037523}],"sentiment":"neutral","sentiment_score":-0.31837125588208437,"num_words":96,"start":231.43999,"end":273.29498},{"sentences":[{"text":"I can't.","start":273.435,"end":274.07498,"sentiment":"negative","sentiment_score":-0.4547119289636612},{"text":"I can't.","start":274.07498,"end":274.815,"sentiment":"negative","sentiment_score":-0.4876745045185089},{"text":"No.","start":277.995,"end":278.235,"sentiment":"negative","sentiment_score":-0.4268703162670135},{"text":"No.","start":278.235,"end":278.395,"sentiment":"negative","sentiment_score":-0.44189438223838806},{"text":"No.","start":278.395,"end":278.63498,"sentiment":"negative","sentiment_score":-0.5045892596244812}],"sentiment":"negative","sentiment_score":-0.4654466892991747,"num_words":7,"start":273.435,"end":278.63498},{"sentences":[{"text":"I can't.","start":278.63498,"end":279.275,"sentiment":"negative","sentiment_score":-0.5204281806945801},{"text":"Because if I get clearance on the ninth and I can wait there with a moon boot, I'm going back to work.","start":279.275,"end":286.83,"sentiment":"neutral","sentiment_score":-0.2072178301486102},{"text":"I I can go back to work tomorrow.","start":286.83,"end":288.85,"sentiment":"neutral","sentiment_score":-0.04685538541525602},{"text":"I need to get back to work.","start":289.31,"end":290.83,"sentiment":"neutral","sentiment_score":-0.035466449069125314},{"text":"You know?","start":290.83,"end":291.31,"sentiment":"neutral","sentiment_score":-0.1106969341635704}],"sentiment":"neutral","sentiment_score":-0.15717440779979636,"num_words":41,"start":278.63498,"end":291.31},{"sentences":[{"text":"I'm not the type to sit around and malinga because this period is just absolutely killing me not going to work.","start":291.31,"end":298.70502,"sentiment":"negative","sentiment_score":-0.6154257953166962},{"text":"I just wanna I just wanna you know, even if it's gonna I mean, it's been it's been costing me a fortune in Uber.","start":303.005,"end":310.31,"sentiment":"neutral","sentiment_score":-0.305177953094244},{"text":"Fairs, going to doctor's appointments, going to the pee, and going to my GP, going to everything I've gotta do.","start":313.01,"end":321.16998,"sentiment":"neutral","sentiment_score":-0.30002341270446775},{"text":"It's just it's just proven to be so expensive.","start":321.16998,"end":324.66498,"sentiment":"negative","sentiment_score":-0.638480501042472},{"text":"And I I I I I I I'm I'm not gonna milk it till I'm entitled to get something from from them.","start":326.485,"end":336.69,"sentiment":"negative","sentiment_score":-0.37953706221147016}],"sentiment":"negative","sentiment_score":-0.42025854904204607,"num_words":96,"start":291.31,"end":336.69},{"sentences":[{"text":"Like, I I I I can't.","start":336.75,"end":338.37,"sentiment":"negative","sentiment_score":-0.44129907588164013},{"text":"I mean, if if if I was to see the surgeon tomorrow and he said, yes.","start":338.59,"end":343.15,"sentiment":"neutral","sentiment_score":-0.15588804450817406},{"text":"You can walk on your move and go back to work tomorrow, I'll be I'll be at work tomorrow.","start":343.15,"end":347.87,"sentiment":"neutral","sentiment_score":-0.04393378331472999},{"text":"Put it that way.","start":347.87,"end":348.93,"sentiment":"neutral","sentiment_score":-0.0510437348857522},{"text":"I I just I need to get back to work.","start":350.95502,"end":353.515,"sentiment":"neutral","sentiment_score":-0.30103240758180616}],"sentiment":"neutral","sentiment_score":-0.16711352846839211,"num_words":55,"start":336.75,"end":353.515},{"sentences":[{"text":"I need to get back to work because sitting here is just depressing me and it's affecting my mental health.","start":353.515,"end":359.45502,"sentiment":"negative","sentiment_score":-0.5791418097913266},{"text":"And well, the thing is well, yeah.","start":361.835,"end":368.09,"sentiment":"neutral","sentiment_score":0.1473404105220522},{"text":"I mean, I I don't have a reason to get up in the morning.","start":368.09,"end":371.29,"sentiment":"neutral","sentiment_score":0.06935520416923932},{"text":"I you know?","start":371.29,"end":372.97,"sentiment":"neutral","sentiment_score":0.033022587498029075},{"text":"And then, the I mean, the the the owners at the back of the house are very kind, and I'm paying for a lady to come in once a week, and she changes my sheets and mops my floors and takes all rubbish out and stuff.","start":372.97,"end":390.16498,"sentiment":"neutral","sentiment_score":0.10811633211763008}],"sentiment":"neutral","sentiment_score":-0.05008957137664159,"num_words":90,"start":353.515,"end":390.16498},{"sentences":[{"text":"And that's, you know, that's a $100 a week I wasn't counting on, plus the Uber expenses and stuff.","start":392.065,"end":401.61,"sentiment":"neutral","sentiment_score":-0.23688997406708567},{"text":"And I'm just saying I just wanna get up and just hang my own washing and and just go to work.","start":401.61,"end":407.71,"sentiment":"neutral","sentiment_score":-0.05348825241838183},{"text":"I I I I I can't.","start":409.21,"end":410.90997,"sentiment":"negative","sentiment_score":-0.352243859320879},{"text":"At the moment, I I just I just can't I just can't do this invalid thing.","start":412.625,"end":417.66498,"sentiment":"negative","sentiment_score":-0.5440667290240526},{"text":"I I don't know if invalid's a word.","start":417.66498,"end":419.985,"sentiment":"negative","sentiment_score":-0.5294478312134743}],"sentiment":"neutral","sentiment_score":-0.2954039468296937,"num_words":70,"start":392.065,"end":419.985},{"sentences":[{"text":"I'm sorry.","start":419.985,"end":420.465,"sentiment":"negative","sentiment_score":-0.5626799762248993},{"text":"I don't know if it's an insult to those people that can't do anything.","start":420.465,"end":424.16498,"sentiment":"negative","sentiment_score":-0.6844078898429871},{"text":"You know, I can't wet the wound, so I've gotta, you know, boil water in a bowl and have a, you know, have a body wash in the bathroom by myself and get changed by myself.","start":426.15002,"end":438.87003,"sentiment":"neutral","sentiment_score":-0.12122201691899034},{"text":"And I've gotta go to once a week, I I have to get an Uber to go and get my hair washed because I've got no access to get my hair washed.","start":438.87003,"end":451.405,"sentiment":"neutral","sentiment_score":-0.1632199881132692},{"text":"There's no there's no dispose the the the shower head is fixed.","start":453.47998,"end":459.58,"sentiment":"neutral","sentiment_score":-0.3048736515144507}],"sentiment":"neutral","sentiment_score":-0.2495061089284718,"num_words":96,"start":419.985,"end":459.58},{"sentences":[{"text":"So, you know, I I can't wash my own hair.","start":460.36,"end":464.06,"sentiment":"neutral","sentiment_score":-0.3226431041955948},{"text":"It's just I I I I can't I can't express to you what this has done to me.","start":465.69498,"end":471.85498,"sentiment":"negative","sentiment_score":-0.5293379293547736},{"text":"It's just and then when they say that and I say, well well, what am I paying for?","start":471.85498,"end":479.395,"sentiment":"neutral","sentiment_score":-0.2815060276124213},{"text":"You know, what am I paying for?","start":480.52002,"end":481.88,"sentiment":"negative","sentiment_score":-0.3343345011983599},{"text":"Do I have to be off work for three months for you to pay me out?","start":481.88,"end":485.48,"sentiment":"neutral","sentiment_score":-0.3193820044398308}],"sentiment":"negative","sentiment_score":-0.36626196879407635,"num_words":69,"start":460.36,"end":485.48},{"sentences":[{"text":"I I I don't need three months.","start":485.48,"end":487.42,"sentiment":"neutral","sentiment_score":-0.30321220414979116},{"text":"Well, yeah.","start":491.72,"end":492.78,"sentiment":"neutral","sentiment_score":-0.10640377551317214},{"text":"Exactly.","start":499.41498,"end":499.91498,"sentiment":"neutral","sentiment_score":-0.06469325721263885},{"text":"Exactly.","start":500.215,"end":500.715,"sentiment":"neutral","sentiment_score":-0.08239854872226715},{"text":"I mean, just say, you know, six week or just say five weeks ago, I broke my arm.","start":501.01498,"end":508.31,"sentiment":"neutral","sentiment_score":-0.1768465427060922}],"sentiment":"neutral","sentiment_score":-0.1953662949903258,"num_words":29,"start":485.48,"end":508.31},{"sentences":[{"text":"Okay.","start":508.31,"end":508.71,"sentiment":"neutral","sentiment_score":-0.2095693945884705},{"text":"And I couldn't whatever.","start":508.71,"end":510.07,"sentiment":"neutral","sentiment_score":-0.2489691600203514},{"text":"And then I rang them and they said, oh, no.","start":510.07,"end":512.23,"sentiment":"neutral","sentiment_score":-0.17741985470056534},{"text":"Well, it hasn't been it hasn't been sixty days.","start":512.23,"end":516.01,"sentiment":"neutral","sentiment_score":-0.27005189657211304},{"text":"And you've gotta be off work for another, you know, so many weeks before we can.","start":516.15,"end":520.845,"sentiment":"neutral","sentiment_score":-0.23893951810896397}],"sentiment":"neutral","sentiment_score":-0.23082859851419926,"num_words":40,"start":508.31,"end":520.845},{"sentences":[{"text":"I can't do that because I wanna get back to work.","start":521.08496,"end":523.90497,"sentiment":"neutral","sentiment_score":-0.17812249470840802},{"text":"I I I'm not the type to sit at home and just and just wait for benefits to come in.","start":526.20496,"end":531.805,"sentiment":"neutral","sentiment_score":-0.08948804624378681},{"text":"Like, I I need to get out there.","start":531.805,"end":533.90497,"sentiment":"neutral","sentiment_score":-0.07738188048824668},{"text":"You know?","start":534.43,"end":534.75,"sentiment":"neutral","sentiment_score":-0.02942755911499262},{"text":"I need to keep my mind active, and I've got my divorce coming up.","start":534.75,"end":538.35004,"sentiment":"neutral","sentiment_score":-0.06105976126023701}],"sentiment":"neutral","sentiment_score":-0.09603373066268184,"num_words":55,"start":521.08496,"end":538.35004},{"sentences":[{"text":"I've got my other issue with my car coming up.","start":538.35004,"end":541.71,"sentiment":"neutral","sentiment_score":-0.11613745614886284},{"text":"I've gotta get a call on the June 23.","start":541.71,"end":544.20996,"sentiment":"neutral","sentiment_score":-0.06467883702781466},{"text":"I I can't I I just anyway so it's it's it's not gonna work.","start":545.71,"end":550.515,"sentiment":"neutral","sentiment_score":-0.23311653201069152},{"text":"So, unfortunately, I'm not entitled to income insurance or anything.","start":550.515,"end":557.015,"sentiment":"negative","sentiment_score":-0.3806205987930298},{"text":"So Yes.","start":557.075,"end":567.62,"sentiment":"neutral","sentiment_score":-0.09284393675625324}],"sentiment":"neutral","sentiment_score":-0.19997798676292103,"num_words":45,"start":538.35004,"end":567.62},{"sentences":[{"text":"I did get that.","start":575.795,"end":576.835,"sentiment":"neutral","sentiment_score":-0.025832231156527996},{"text":"I'm sorry.","start":576.835,"end":577.475,"sentiment":"neutral","sentiment_score":-0.08977630734443665},{"text":"I I it's it's just I'm sorry.","start":577.475,"end":579.955,"sentiment":"neutral","sentiment_score":-0.09822060487100057},{"text":"I just haven't I I've got I've got I've got 5% of my super.","start":579.955,"end":590.11,"sentiment":"neutral","sentiment_score":0.04019896034151316},{"text":"Yes.","start":592.25,"end":592.73004,"sentiment":"neutral","sentiment_score":0.3178408145904541}],"sentiment":"neutral","sentiment_score":-0.0032071255014411043,"num_words":28,"start":575.795,"end":592.73004},{"sentences":[{"text":"And so that's been helping me with my because my psychiatrist is, like, $360.","start":592.73004,"end":600.27,"sentiment":"neutral","sentiment_score":0.2559689741049494},{"text":"My medication is a fortune.","start":601.72504,"end":603.66504,"sentiment":"neutral","sentiment_score":0.03006340265274048},{"text":"Going to the hospital and back is $80 each trip.","start":604.84503,"end":610.84503,"sentiment":"neutral","sentiment_score":0.008880155719816684},{"text":"So that that that's been covering that.","start":610.84503,"end":612.925,"sentiment":"neutral","sentiment_score":0.06594091041811875},{"text":"So they sent me a message.","start":612.925,"end":615.74,"sentiment":"neutral","sentiment_score":-0.0005893783721451958}],"sentiment":"neutral","sentiment_score":0.10192224549107431,"num_words":42,"start":592.73004,"end":615.74},{"sentences":[{"text":"No.","start":618.2,"end":618.36,"sentiment":"neutral","sentiment_score":-0.10732853412628174},{"text":"No.","start":618.36,"end":618.52,"sentiment":"neutral","sentiment_score":-0.1018994003534317},{"text":"No.","start":618.52,"end":618.76,"sentiment":"neutral","sentiment_score":-0.12388236820697784},{"text":"It was a lump sum of, I think, 18 or 19,000, I think it was.","start":618.76,"end":625.34,"sentiment":"neutral","sentiment_score":-0.08006827334562937},{"text":"And then they sent me a message saying you don't need to reply, but if you need assistance, give us a call, blah blah blah.","start":626.375,"end":633.115,"sentiment":"neutral","sentiment_score":-0.037504087537527084}],"sentiment":"neutral","sentiment_score":-0.057482246309518814,"num_words":43,"start":618.2,"end":633.115},{"sentences":[{"text":"Which which which has been absolutely amazing because it's really it's really helped me.","start":634.695,"end":642.07,"sentiment":"positive","sentiment_score":0.7068293648106712},{"text":"Yeah.","start":650.52997,"end":651.02997,"sentiment":"neutral","sentiment_score":-0.25213396549224854},{"text":"Yeah.","start":653.26495,"end":653.76495,"sentiment":"neutral","sentiment_score":-0.053085267543792725},{"text":"And it was it it was just it was just inconsiderate of me to not let you know that I received it, but I've been in a in a in a I've been in a flat place.","start":655.345,"end":667.69,"sentiment":"neutral","sentiment_score":-0.26206272921046697},{"text":"I've I've been really, really 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delivery.","start":697.87,"end":714.34503,"sentiment":"neutral","sentiment_score":-0.10963293393142522},{"text":"It's like I'm trying to eat plenty of vegetables and fruit and keeping my health up.","start":714.485,"end":720.02,"sentiment":"neutral","sentiment_score":0.07222620770335197}],"sentiment":"neutral","sentiment_score":-0.061409644677900194,"num_words":89,"start":682.445,"end":720.02},{"sentences":[{"text":"And just Uberfares, you know, which is cutting into cutting into my expenses, my rent, and medications, doctor's appointments, and all that stuff.","start":722.08,"end":737.03503,"sentiment":"neutral","sentiment_score":-0.11575862700524538},{"text":"So I'm being very, very careful, and I'm I've been very frugal with with what I have and I certainly don't take it for granted and I'm not going crazy out buying stuff.","start":737.03503,"end":750.5,"sentiment":"neutral","sentiment_score":-0.10081717010700342},{"text":"I I just I'm not like that.","start":753.12,"end":755.38,"sentiment":"neutral","sentiment_score":-0.24918798889432633},{"text":"I'm not like that.","start":755.44,"end":756.58,"sentiment":"neutral","sentiment_score":-0.19850100576877594},{"text":"But it's good to know.","start":757.675,"end":758.795,"sentiment":"positive","sentiment_score":0.5847920894622802}],"sentiment":"neutral","sentiment_score":-0.07783020184271866,"num_words":72,"start":722.08,"end":758.795},{"sentences":[{"text":"It's good to know that it's a reassurance actually.","start":758.795,"end":762.15497,"sentiment":"positive","sentiment_score":0.7337753044234382},{"text":"So thank you for mentioning that that if I do fall into diastrades that I know that I can apply for another 5%.","start":762.15497,"end":770.175,"sentiment":"positive","sentiment_score":0.447884157947872},{"text":"Yes.","start":775.86005,"end":776.36005,"sentiment":"neutral","sentiment_score":0.1174437552690506},{"text":"At the time, it's perfect.","start":778.9,"end":780.36005,"sentiment":"neutral","sentiment_score":0.23560627102851867},{"text":"Yes.","start":783.78,"end":784.28,"sentiment":"neutral","sentiment_score":0.2570316195487976}],"sentiment":"positive","sentiment_score":0.4732774385274985,"num_words":39,"start":758.795,"end":784.28},{"sentences":[{"text":"Yes.","start":789.22504,"end":789.72504,"sentiment":"neutral","sentiment_score":0.18381409347057345},{"text":"Yes.","start":791.065,"end":791.565,"sentiment":"neutral","sentiment_score":0.2958775460720062},{"text":"Yes.","start":793.78503,"end":794.28503,"sentiment":"neutral","sentiment_score":0.22743090987205505},{"text":"Yep.","start":794.585,"end":795.065,"sentiment":"neutral","sentiment_score":0.24183456599712372},{"text":"No.","start":795.065,"end":795.30505,"sentiment":"neutral","sentiment_score":0.1505625545978546}],"sentiment":"neutral","sentiment_score":0.2199039340019226,"num_words":5,"start":789.22504,"end":795.30505},{"sentences":[{"text":"No.","start":795.30505,"end":795.625,"sentiment":"neutral","sentiment_score":0.10847704112529756},{"text":"It it's it's it's it's very reassuring to know that I've that I've got that as a backup plan in case whatever happens.","start":795.625,"end":805.4,"sentiment":"neutral","sentiment_score":0.33015557119379874},{"text":"For example, if I go to court and because I had that panic anxiety episode thinking, well, he's changed the locks.","start":807.78,"end":815.805,"sentiment":"neutral","sentiment_score":-0.027271818369627},{"text":"What what do I grab?","start":817.14496,"end":818.185,"sentiment":"neutral","sentiment_score":-0.10663105547428131},{"text":"Where do I go?","start":818.185,"end":819.245,"sentiment":"neutral","sentiment_score":-0.11952408961951733}],"sentiment":"neutral","sentiment_score":0.1132980621661301,"num_words":54,"start":795.30505,"end":819.245},{"sentences":[{"text":"And then I had the car accident because I just so if if I have a fine to pay, if I have to pay for my car and someone else's car, the car that I brushed up against, I I know that it's good to know that I can 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go?","start":899.40497,"end":903.90497,"sentiment":"negative","sentiment_score":-0.38236036598682405},{"text":"Yeah.","start":905.08496,"end":905.485,"sentiment":"neutral","sentiment_score":-0.2523653507232666}],"sentiment":"negative","sentiment_score":-0.3912193486910491,"num_words":84,"start":871.125,"end":905.485},{"sentences":[{"text":"And and my psychiatrist said to me that I went through, like, what they call a a global transient amnesia thing.","start":905.485,"end":913.15,"sentiment":"neutral","sentiment_score":-0.3061575705096835},{"text":"And she said, she's gonna write in her letter that the chances of that happening again is basically not gonna happen because it only happens in extreme situations where you just go into, like, deep shock.","start":913.45,"end":927.49506,"sentiment":"negative","sentiment_score":-0.3872172938038905},{"text":"Like, you know, the death of I don't even don't even wanna go there.","start":927.49506,"end":933.17505,"sentiment":"negative","sentiment_score":-0.4938612686736243},{"text":"But I was just, and I hadn't disclosed anything to my coworkers, and I'm driving home thinking, oh, shit.","start":933.17505,"end":942.07,"sentiment":"negative","sentiment_score":-0.4737638533115387},{"text":"What am where am I gonna go?","start":942.07,"end":944.01,"sentiment":"negative","sentiment_score":-0.6298255537237439}],"sentiment":"negative","sentiment_score":-0.41952042688721236,"num_words":97,"start":905.485,"end":944.01},{"sentences":[{"text":"What what am I gonna take?","start":944.95,"end":946.88995,"sentiment":"negative","sentiment_score":-0.33491671830415726},{"text":"Like but if I have to if I have to pay a phone and I have to pay for my car to get fixed, I just need my license back because I can't I just can't keep Ubering to work and back.","start":947.02997,"end":963.71,"sentiment":"negative","sentiment_score":-0.35071558682691484},{"text":"It's just it's just yeah.","start":963.71,"end":967.71,"sentiment":"neutral","sentiment_score":-0.13020299524068832},{"text":"It's it's $50 a day.","start":967.71,"end":969.65,"sentiment":"neutral","sentiment_score":-0.11462749838829041},{"text":"You know?","start":969.95,"end":970.43,"sentiment":"neutral","sentiment_score":-0.15282991528511047}],"sentiment":"neutral","sentiment_score":-0.304489454254508,"num_words":60,"start":944.95,"end":970.43},{"sentences":[{"text":"I I can't I can't afford that.","start":970.43,"end":973.17,"sentiment":"negative","sentiment_score":-0.4554284300122942},{"text":"But anyway, I'll I'll just have to represent myself and be honest and say, well, you know, this is what happened and I yes.","start":975.705,"end":985.705,"sentiment":"neutral","sentiment_score":-0.1501044233640035},{"text":"I'm guilty and I and there's not a day where I don't think about what could have happened 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sorry.","start":1271.1901,"end":1271.8301,"sentiment":"neutral","sentiment_score":-0.02772361785173416},{"text":"No.","start":1271.8301,"end":1272.0701,"sentiment":"neutral","sentiment_score":-0.1443617045879364}],"sentiment":"neutral","sentiment_score":0.04675915718755939,"num_words":11,"start":1251.2549,"end":1272.0701},{"sentences":[{"text":"No.","start":1272.0701,"end":1272.39,"sentiment":"neutral","sentiment_score":-0.15529635548591614},{"text":"It was meant for the get it was I think they they put it off till the sorry.","start":1272.39,"end":1283.375,"sentiment":"neutral","sentiment_score":-0.13584029177824655},{"text":"The June because I'm on not I'm on non weight bearing.","start":1283.375,"end":1290.655,"sentiment":"neutral","sentiment_score":-0.1341042383150621},{"text":"So they asked me to send to email the court and explain to them what my situation is.","start":1290.655,"end":1298.97,"sentiment":"neutral","sentiment_score":-0.0619014882379108},{"text":"And the investigators have all my information and they they put it I think it's the June 23.","start":1299.59,"end":1312.915,"sentiment":"neutral","sentiment_score":-0.03635207791295317}],"sentiment":"neutral","sentiment_score":-0.08854746090417559,"num_words":66,"start":1272.0701,"end":1312.915},{"sentences":[{"text":"So if I do get clearance on the June 9, I've only got, like, two weeks to pay Uber to go to work and back until I go to court.","start":1312.915,"end":1322.295,"sentiment":"neutral","sentiment_score":-0.1091231569647789},{"text":"So it's just I just think, oh my god.","start":1324.61,"end":1329.35,"sentiment":"neutral","sentiment_score":-0.3079991456535127},{"text":"What have I done in my previous life to deserve all this?","start":1329.41,"end":1332.63,"sentiment":"negative","sentiment_score":-0.44514478246370953},{"text":"It's just, you know, it's just coming back.","start":1336.395,"end":1340.475,"sentiment":"neutral","sentiment_score":-0.3085787780582905},{"text":"It's just him telling me, you know, what is it gonna take for you to leave?","start":1340.475,"end":1345.995,"sentiment":"neutral","sentiment_score":-0.30170978885143995}],"sentiment":"neutral","sentiment_score":-0.24911215007305146,"num_words":75,"start":1312.915,"end":1345.995},{"sentences":[{"text":"What?","start":1345.995,"end":1346.235,"sentiment":"neutral","sentiment_score":-0.2071673572063446},{"text":"You want $10, $15?","start":1346.235,"end":1348.0751,"sentiment":"neutral","sentiment_score":-0.19464078173041344},{"text":"And I was just like, what?","start":1348.0751,"end":1350.255,"sentiment":"neutral","sentiment_score":-0.17592398822307587},{"text":"For the first year.","start":1350.6799,"end":1351.82,"sentiment":"neutral","sentiment_score":-0.10733169130980968},{"text":"And I bought 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credit.","start":2128.445,"end":2135.745,"sentiment":"neutral","sentiment_score":0.06276828935369849}],"sentiment":"neutral","sentiment_score":0.2627449061873616,"num_words":49,"start":2111.005,"end":2135.745},{"sentences":[{"text":"But I I would like you to send me an invoice to this address for what I owe you.","start":2136.605,"end":2142.14,"sentiment":"neutral","sentiment_score":0.10950398033386782},{"text":"And I'll I'll I'll I'll I'll I'll keep you in touch when whatever happens after the ninth.","start":2144.52,"end":2151.64,"sentiment":"neutral","sentiment_score":0.10182634039836772},{"text":"And if I if if, you know, if the magistrate because the magistrate's at Windsor are I know them all because I used to work for a solicitor firm at Richmond.","start":2151.64,"end":2164.5151,"sentiment":"neutral","sentiment_score":0.0074008013452253035},{"text":"And if they're having a bad day, they'll just take it out on you, and they're known for that.","start":2164.8152,"end":2171.83,"sentiment":"neutral","sentiment_score":-0.06885546651717864},{"text":"So I'm prepared for the worst.","start":2172.2102,"end":2174.3901,"sentiment":"neutral","sentiment_score":-0.004274838914473851}],"sentiment":"neutral","sentiment_score":0.02942549301635312,"num_words":92,"start":2136.605,"end":2174.3901},{"sentences":[{"text":"And if they say, well, we're gonna find you, you know, 250 whatever and 2500 and you gotta pay for the other car and you gotta pay for your own car, well, then I might need some assistance.","start":2174.85,"end":2189.375,"sentiment":"neutral","sentiment_score":-0.0023162506128612315},{"text":"It just depends who I get.","start":2191.7551,"end":2193.375,"sentiment":"neutral","sentiment_score":0.0010381250952680905},{"text":"And Yeah.","start":2194.41,"end":2207.315,"sentiment":"neutral","sentiment_score":0.04449434392154217},{"text":"Sure.","start":2215.4548,"end":2215.9548,"sentiment":"neutral","sentiment_score":0.029890267178416252},{"text":"Sure.","start":2216.815,"end":2217.315,"sentiment":"neutral","sentiment_score":0.0028771543875336647}],"sentiment":"neutral","sentiment_score":0.0008326528477482498,"num_words":48,"start":2174.85,"end":2217.315},{"sentences":[{"text":"Yes.","start":2222.015,"end":2222.515,"sentiment":"neutral","sentiment_score":0.12817084789276123},{"text":"Yeah.","start":2224.44,"end":2224.76,"sentiment":"neutral","sentiment_score":0.05579584091901779},{"text":"Yeah.","start":2224.76,"end":2225.24,"sentiment":"neutral","sentiment_score":0.055739253759384155},{"text":"But I'm I'm I'm I'm just and then once this is over on the ninth and once I'm back at work, I've changed my beneficiaries.","start":2225.24,"end":2233.74,"sentiment":"neutral","sentiment_score":0.03646433740854263},{"text":"So it's just my son's.","start":2234.04,"end":2235.42,"sentiment":"neutral","sentiment_score":0.03732694648206234}],"sentiment":"neutral","sentiment_score":0.04054391243015275,"num_words":33,"start":2222.015,"end":2235.42},{"sentences":[{"text":"So that's good.","start":2237.725,"end":2238.785,"sentiment":"positive","sentiment_score":0.5793256461620331},{"text":"I'll just after the ninth, I'll discuss with you I forget the process you told me about putting in extra money into my super.","start":2239.725,"end":2249.745,"sentiment":"neutral","sentiment_score":0.16117624565958977},{"text":"Yep.","start":2265.79,"end":2266.29,"sentiment":"neutral","sentiment_score":0.08924761414527893},{"text":"Yep.","start":2266.625,"end":2266.9448,"sentiment":"neutral","sentiment_score":0.07237003743648529},{"text":"Yep.","start":2266.9448,"end":2267.4448,"sentiment":"neutral","sentiment_score":0.0624070018529892}],"sentiment":"neutral","sentiment_score":0.19434104959170023,"num_words":30,"start":2237.725,"end":2267.4448},{"sentences":[{"text":"Oh, no, Tommy.","start":2276.9448,"end":2278.165,"sentiment":"neutral","sentiment_score":-0.019382700324058533},{"text":"No.","start":2278.2249,"end":2278.4648,"sentiment":"neutral","sentiment_score":-0.09707196056842804},{"text":"No.","start":2278.4648,"end":2278.625,"sentiment":"neutral","sentiment_score":-0.1269335001707077},{"text":"No.","start":2278.625,"end":2278.7048,"sentiment":"neutral","sentiment_score":-0.1245078667998314},{"text":"No.","start":2278.7048,"end":2278.865,"sentiment":"neutral","sentiment_score":-0.1306365430355072}],"sentiment":"neutral","sentiment_score":-0.07675685307809285,"num_words":7,"start":2276.9448,"end":2278.865},{"sentences":[{"text":"No.","start":2278.865,"end":2279.265,"sentiment":"neutral","sentiment_score":-0.10800181329250336},{"text":"I I you what what yes.","start":2279.265,"end":2291.79,"sentiment":"neutral","sentiment_score":0.0039019050697485617},{"text":"Yes.","start":2295.77,"end":2296.27,"sentiment":"neutral","sentiment_score":0.0727136880159378},{"text":"Oh, absolutely.","start":2298.945,"end":2299.685,"sentiment":"neutral","sentiment_score":0.12140177935361862},{"text":"Absolutely.","start":2300.7852,"end":2301.2852,"sentiment":"neutral","sentiment_score":0.2430604249238968}],"sentiment":"neutral","sentiment_score":0.043089753524823624,"num_words":11,"start":2278.865,"end":2301.2852},{"sentences":[{"text":"Absolutely.","start":2301.8252,"end":2302.3252,"sentiment":"neutral","sentiment_score":0.2660878002643585},{"text":"Absolutely.","start":2302.7852,"end":2303.2852,"sentiment":"neutral","sentiment_score":0.3098808526992798},{"text":"With pleasure.","start":2303.5852,"end":2304.405,"sentiment":"positive","sentiment_score":0.366768553853035},{"text":"With pleasure.","start":2306.145,"end":2306.965,"sentiment":"neutral","sentiment_score":0.2678511440753937},{"text":"She does.","start":2311.905,"end":2312.645,"sentiment":"positive","sentiment_score":0.4794429838657379}],"sentiment":"positive","sentiment_score":0.35051175206899643,"num_words":8,"start":2301.8252,"end":2312.645},{"sentences":[{"text":"Yeah.","start":2317.96,"end":2318.46,"sentiment":"neutral","sentiment_score":0.06359827518463135},{"text":"Yeah.","start":2318.84,"end":2319.16,"sentiment":"neutral","sentiment_score":0.016407430171966553},{"text":"And and unfortunately, even with me, you know, it's it's my job.","start":2319.16,"end":2324.2,"sentiment":"neutral","sentiment_score":-0.22166652356584868},{"text":"People are very quick to put in bad comments.","start":2324.2,"end":2329.775,"sentiment":"negative","sentiment_score":-0.44498911168840194},{"text":"So when you do something good and you said to them, look, can you put a Google review?","start":2329.835,"end":2333.355,"sentiment":"neutral","sentiment_score":-0.12414091991053687}],"sentiment":"neutral","sentiment_score":-0.21510807661021628,"num_words":41,"start":2317.96,"end":2333.355},{"sentences":[{"text":"They never do.","start":2333.355,"end":2334.335,"sentiment":"negative","sentiment_score":-0.40042413274447125},{"text":"And you think, oh, I I work so hard on your case.","start":2336.2349,"end":2340.7349,"sentiment":"neutral","sentiment_score":0.06338138474772374},{"text":"They're very they're very quick.","start":2343.6401,"end":2345.42,"sentiment":"neutral","sentiment_score":0.230561301112175},{"text":"Oh, they're very talented and very quick at saying, oh, Patricia, you know, did this, and she pushed me to do this, and she kept my payments, and she but when you do something good for someone, they just forget about you.","start":2346.12,"end":2359.385,"sentiment":"neutral","sentiment_score":0.014523486739822797},{"text":"They just get on with their life and they just forget about it.","start":2359.385,"end":2363.5251,"sentiment":"neutral","sentiment_score":-0.06386197358369827}],"sentiment":"neutral","sentiment_score":0.006558553477128346,"num_words":75,"start":2333.355,"end":2363.5251},{"sentences":[{"text":"Yeah.","start":2364.745,"end":2365.0652,"sentiment":"neutral","sentiment_score":0.06180551275610924},{"text":"Yeah.","start":2365.0652,"end":2365.5452,"sentiment":"neutral","sentiment_score":0.07607381045818329},{"text":"So I I I I totally understand, and it'll be my pleasure to do that because I yes, please.","start":2365.5452,"end":2374.73,"sentiment":"neutral","sentiment_score":0.19692918187693545},{"text":"And I'm I'm extremely, extremely grateful for your services, and I I I don't know how I could have coped without your assistance and your advice.","start":2374.73,"end":2385.71,"sentiment":"positive","sentiment_score":0.38849832719335187},{"text":"You you guys have been absolutely a lifesaver.","start":2385.9248,"end":2389.065,"sentiment":"positive","sentiment_score":0.7951423674821854}],"sentiment":"positive","sentiment_score":0.36984780410474,"num_words":55,"start":2364.745,"end":2389.065},{"sentences":[{"text":"Alright.","start":2393.125,"end":2393.605,"sentiment":"neutral","sentiment_score":0.1998690962791443},{"text":"Thank you, Tommy.","start":2393.605,"end":2394.4849,"sentiment":"neutral","sentiment_score":0.3123888870080312},{"text":"And I will be in touch with Don't Leave the Country.","start":2394.4849,"end":2398.585,"sentiment":"neutral","sentiment_score":0.10238803127272562},{"text":"Don't you dare leave me, Tommy, because I will track you down and I will find you.","start":2401.73,"end":2406.63,"sentiment":"neutral","sentiment_score":0.05153629128985545},{"text":"Yes.","start":2413.0898,"end":2413.5898,"sentiment":"neutral","sentiment_score":0.04068053513765335}],"sentiment":"neutral","sentiment_score":0.09636671479904291,"num_words":33,"start":2393.125,"end":2413.5898},{"sentences":[{"text":"Absolutely.","start":2417.235,"end":2417.735,"sentiment":"neutral","sentiment_score":0.13702890276908877},{"text":"Absolutely.","start":2417.955,"end":2418.455,"sentiment":"neutral","sentiment_score":0.14352446794509888},{"text":"And, again, I'm I'm I'm very grateful and very appreciative, and I I I can't thank you enough.","start":2418.675,"end":2426.935,"sentiment":"neutral","sentiment_score":0.14643309161894852},{"text":"Thank you very much.","start":2429.5798,"end":2430.7998,"sentiment":"positive","sentiment_score":0.5011384785175323},{"text":"I appreciate it, and I hope you have a fantastic day.","start":2431.02,"end":2434.3198,"sentiment":"positive","sentiment_score":0.6046133637428284}],"sentiment":"neutral","sentiment_score":0.3306185695741858,"num_words":35,"start":2417.235,"end":2434.3198},{"sentences":[{"text":"Yes.","start":2440.14,"end":2440.5398,"sentiment":"neutral","sentiment_score":0.26531362533569336},{"text":"And hopefully, I'll be in a better place.","start":2440.5398,"end":2442.705,"sentiment":"positive","sentiment_score":0.4027993753552437},{"text":"I'll be on I'll be on the farm and eat your wife.","start":2445.2651,"end":2448.085,"sentiment":"positive","sentiment_score":0.5134970049063364},{"text":"No.","start":2448.865,"end":2449.365,"sentiment":"neutral","sentiment_score":-0.12783974409103394},{"text":"I I hate freaking cows.","start":2451.905,"end":2453.585,"sentiment":"neutral","sentiment_score":-0.2889299005270004}],"sentiment":"neutral","sentiment_score":0.2991549422343572,"num_words":27,"start":2440.14,"end":2453.585},{"sentences":[{"text":"No.","start":2453.585,"end":2453.8252,"sentiment":"neutral","sentiment_score":-0.236105352640152},{"text":"I'm not gonna qualify.","start":2453.8252,"end":2455.125,"sentiment":"neutral","sentiment_score":-0.2719303034245968},{"text":"No.","start":2461.45,"end":2461.95,"sentiment":"neutral","sentiment_score":-0.11884814500808716},{"text":"Oh, I can't be bothered.","start":2463.13,"end":2464.5698,"sentiment":"neutral","sentiment_score":-0.1659318283200264},{"text":"I just can't be bothered, honestly.","start":2464.5698,"end":2466.43,"sentiment":"neutral","sentiment_score":-0.16425403207540512}],"sentiment":"neutral","sentiment_score":-0.19163870855289347,"num_words":17,"start":2453.585,"end":2466.43},{"sentences":[{"text":"But but, again, thank you so much.","start":2467.69,"end":2469.69,"sentiment":"positive","sentiment_score":0.44533985214573996},{"text":"Have an awesome day, and I will be in touch and let you know how I'm going.","start":2469.69,"end":2473.7898,"sentiment":"positive","sentiment_score":0.7884830587050494},{"text":"Thank you very much, Tommy.","start":2475.895,"end":2477.335,"sentiment":"positive","sentiment_score":0.8352383971214294},{"text":"I'm very grateful.","start":2477.335,"end":2478.315,"sentiment":"positive","sentiment_score":0.8052317500114441},{"text":"I give my love to Jordan.","start":2480.2148,"end":2481.675,"sentiment":"positive","sentiment_score":0.6020568112532297}],"sentiment":"positive","sentiment_score":0.7033110280570231,"num_words":38,"start":2467.69,"end":2481.675},{"sentences":[{"text":"Thank you.","start":2481.7349,"end":2482.4749,"sentiment":"positive","sentiment_score":0.6959027051925659},{"text":"Alright.","start":2484.2148,"end":2484.7148,"sentiment":"neutral","sentiment_score":0.16192494332790375},{"text":"Tada.","start":2484.775,"end":2485.275,"sentiment":"neutral","sentiment_score":0.20887643098831177},{"text":"Bye.","start":2485.9749,"end":2486.4749,"sentiment":"neutral","sentiment_score":-0.10110262781381608}],"sentiment":"neutral","sentiment_score":0.33230083137750627,"num_words":5,"start":2481.7349,"end":2486.4749}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Patricia, good morning. It's Tommy here from Oakview. How are you?\n\nChannel 1: Oh, god. I've had\n\nChannel 0: Living\n\nChannel 1: better\n\nChannel 0: the\n\nChannel 1: days.\n\nChannel 0: dream. Oh, that's fair enough, mate. I am here to help. I'm just pulling up a couple of statements from your super to find the old income protection there.\n\nChannel 1: Yeah. Apparently, there's I I I was I was in a bad. I haven't been in a good mind frame. And when she said, oh, I did did there was, like, six days notice. And I said, well, what do what do you mean?\n\nLike, had has it done now? I was gonna spray my ankle, like and I said, what what am I paying for? You know? Like, I'm paying for income insurance. Like, I\n\nChannel 0: Yeah.\n\nChannel 1: said, I'm using up all my annual leave. I don't get clearance till the June 9. If I get clearance, work won't have me back while I'm on crutches or it's all the little one foot scooter thing. And I said, well, what am I supposed to do? What what what is income insurance?\n\nYou know? And she said, we just can't help you at this stage. So,\n\nChannel 0: No. Why? Because of the sixty day waiting period?\n\nChannel 1: yeah, she said something about sixty days. And she said, even by the June 9, it won't be sixty days from your injury.\n\nChannel 0: No.\n\nChannel 1: And I said, so so so so so but, you know and I said, so what do I do? So what if I get no clear if I don't get clearance and I didn't get clearance till the June? And and my entire for something then? And she said no because, I don't know, she quoted something and I I was in a bad frame of mind. And\n\nChannel 0: She was going a bit overly technical with it, was she?\n\nChannel 1: yeah. Yeah. And I said, look. I'm sorry. I said, I I I don't know.\n\nI don't know what I I don't know what you mean. I said, what what am I entitled to if I'm paying for income insurance? I said, I I I need the assistance. I said, I'm paying a fortune in Ubers to doctor's appointments to get scripts from chemists to,\n\nChannel 0: Yeah.\n\nChannel 1: you know I mean, I can get Coles food online delivered. That's fine. I said, but I I've got appointments. I've got I had I I paid $80 to go to an opinion and to come back for my surgical appointment. And I said to her, so so so what is income insurance?\n\nLike, what am I entitled to?\n\nChannel 0: Yeah.\n\nChannel 1: And then she came up with this freaking jargon that I didn't understand. And I said, look, I I don't know what you're talking about. I said, I'm having a bad day. And before I say things that I don't mean, I said, I'm just gonna hang up.\n\nChannel 0: Yeah.\n\nChannel 1: And I said, so you can't help me? And she said, no. We can't.\n\nChannel 0: Interesting. Interesting. I'm trying to pull up your your cover there because one of the things that happens when it comes to these waiting periods is that it's really about when you when you're off work for the injury or illness. Right? And once\n\nChannel 1: Yes.\n\nChannel 0: that sixty days is of lapsed, you can put in a claim. It usually takes, you know, two to four weeks to process, but then they back pay it to that sixtieth day if that's\n\nChannel 1: Yeah.\n\nChannel 0: the waiting period. So\n\nChannel 1: Yeah.\n\nChannel 0: there should be a period there where you get to a certain point where you can launch a claim and almost refill all the documents beforehand. I'm just trying to find the actual cover details\n\nChannel 1: Well,\n\nChannel 0: unless\n\nChannel 1: the\n\nChannel 0: you've got\n\nChannel 1: injury\n\nChannel 0: your statement from\n\nChannel 1: the\n\nChannel 0: me.\n\nChannel 1: injury was on the April 27.\n\nChannel 0: Yeah.\n\nChannel 1: And I said to her, well, if I get clearance on the ninth of of June, I said I'm not gonna milk it till the June because I need to get back to work. I said, this living in this freaking granny flat is I said, it's just throwing my head in. I said, I need to get back to work. So I I I I I'm not going to milk it till the June 30 and then wait to do your paperwork and then wait to see if you approve it.\n\nChannel 0: But even\n\nChannel 1: And\n\nChannel 0: then,\n\nChannel 1: I thought,\n\nChannel 0: like, it's supposed to start from, let's say, the June 27, so you'd be pretty much be expecting to kind of, I guess, like you said, milk it all the way through July and August to get some\n\nChannel 1: No.\n\nChannel 0: payments.\n\nChannel 1: I\n\nChannel 0: And\n\nChannel 1: can't.\n\nChannel 0: I don't know\n\nChannel 1: I\n\nChannel 0: if\n\nChannel 1: can't.\n\nChannel 0: you wanna be spending the next four months doing that.\n\nChannel 1: No. No. No. I can't. Because if I get clearance on the ninth and I can wait there with a moon boot, I'm going back to work.\n\nI I can go back to work tomorrow. I\n\nChannel 0: Yeah.\n\nChannel 1: need\n\nChannel 0: Yeah.\n\nChannel 1: to get back to work. You know? I'm not the type to sit around and malinga because this period is just absolutely killing me not going to work.\n\nChannel 0: Yeah. You'd rather just get back into it, get back to the normalcy kind of\n\nChannel 1: I\n\nChannel 0: thing.\n\nChannel 1: just wanna I just wanna you know, even if it's gonna I mean, it's been it's been costing me a fortune in Uber. Fairs, going to doctor's appointments, going to the pee, and going to my GP, going to everything I've gotta do. It's just it's just proven to be so expensive. And I I I I I I I'm I'm not gonna milk it till I'm entitled to get something from from them. Like, I I I I can't.\n\nI mean, if if if I was to see the surgeon tomorrow and he said, yes. You can walk on your move and go back to work tomorrow, I'll be I'll be at work tomorrow. Put it that\n\nChannel 0: Yeah.\n\nChannel 1: way.\n\nChannel 0: You prefer just to get back into it?\n\nChannel 1: I I just I need to get back to work. I need to get back to work because sitting here is just depressing me and it's affecting my mental health.\n\nChannel 0: Yeah. Because the longer you\n\nChannel 1: And\n\nChannel 0: sit there, the more you're sitting there just kind of thinking about things and getting\n\nChannel 1: well,\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: distraction\n\nChannel 1: thing is\n\nChannel 0: helps.\n\nChannel 1: well, yeah. I mean, I I don't have a reason to get up in the morning. I you know? And then, the I mean, the the the owners at the back of the house are very kind, and I'm paying for a lady to come in once a week, and she changes my sheets and mops my floors and takes all rubbish out and stuff. And that's, you know, that's a $100 a week I wasn't counting on, plus the Uber expenses and stuff.\n\nAnd I'm just saying I just wanna get up and just hang my own washing and and just go to work. I I\n\nChannel 0: You\n\nChannel 1: I\n\nChannel 0: can't\n\nChannel 1: I\n\nChannel 0: walk\n\nChannel 1: I\n\nChannel 0: at\n\nChannel 1: can't.\n\nChannel 0: the moment.\n\nChannel 1: At the moment, I I just I just can't I just can't do this invalid thing. I I don't know if invalid's a word. I'm sorry. I don't know if it's an insult to those people that can't do anything.\n\nChannel 0: Yeah. Yeah. No. It's fine.\n\nChannel 1: You know, I can't wet the wound, so I've gotta, you know, boil water in a bowl and have a, you know, have a body wash in the bathroom by myself and get changed by myself. And I've gotta go to once a week, I I have to get an Uber to go and get my hair washed because I've got no access to get my hair washed.\n\nChannel 0: Yeah.\n\nChannel 1: There's no there's no dispose the the the shower head is fixed. So, you know, I I can't wash my own hair. It's just I I I I can't I can't express to you what this has done to me. It's just and then\n\nChannel 0: Yeah.\n\nChannel 1: when\n\nChannel 0: I understand.\n\nChannel 1: they say that and I say, well well, what am I paying for? You know, what am I paying for? Do I have to be off work for three months for you to pay me out? I I I don't need three months.\n\nChannel 0: Yeah. You need something a lot shorter than three months, and that's where\n\nChannel 1: Well,\n\nChannel 0: it\n\nChannel 1: yeah.\n\nChannel 0: catches people out because it's all default stuff. They put these waiting periods on there, so it has to be longer than two months.\n\nChannel 1: Exactly.\n\nChannel 0: And\n\nChannel 1: Exactly. I mean, just say, you know, six week or just say five weeks ago, I broke my arm. Okay. And I couldn't whatever. And then I rang them and they said, oh, no.\n\nWell, it hasn't been it hasn't been sixty days. And you've gotta be off work for another, you know, so many weeks before we can. I can't do that because I wanna\n\nChannel 0: Yeah.\n\nChannel 1: get back to work.\n\nChannel 0: That's the most important\n\nChannel 1: I\n\nChannel 0: thing.\n\nChannel 1: I I'm not the type to sit at home and just and just wait for benefits to come in. Like, I I need to get out there. You know? I\n\nChannel 0: Yeah.\n\nChannel 1: need to keep my mind active, and I've got my divorce coming up. I've got my other issue with my car coming up. I've gotta get a call on the June 23.\n\nChannel 0: Yep.\n\nChannel 1: I I can't I I just anyway so it's it's it's not gonna work. So, unfortunately, I'm not entitled to income insurance or anything. So\n\nChannel 0: And there's obviously you know, we've talked about it before in terms of, like, compassionate grounds release of of super, but only for certain medical things,\n\nChannel 1: Yes.\n\nChannel 0: surgery and lump sums. Can I ask you as well? So do you remember when we were trying to get a little bit of a withdrawal out of the super for that TTR?\n\nChannel 1: I did get that. I'm sorry. I I it's it's just I'm sorry.\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: it did\n\nChannel 1: just\n\nChannel 0: come\n\nChannel 1: haven't\n\nChannel 0: out?\n\nChannel 1: I I've got I've got I've got 5% of my super.\n\nChannel 0: Amazing.\n\nChannel 1: Yes. And so that's been helping me with my because my psychiatrist is, like, $360. My medication is a fortune. Going to the hospital and back is $80\n\nChannel 0: Yeah.\n\nChannel 1: each trip. So that that that's been covering that. So\n\nChannel 0: So did they\n\nChannel 1: they sent\n\nChannel 0: just do,\n\nChannel 1: me\n\nChannel 0: like,\n\nChannel 1: a\n\nChannel 0: a lump\n\nChannel 1: message.\n\nChannel 0: sum or or a monthly payment?\n\nChannel 1: No. No. No. It was a lump sum of, I think, 18 or 19,000, I think it was. And then they sent me a message saying you don't need to reply, but if you need assistance, give us a call, blah blah blah.\n\nChannel 0: Yeah.\n\nChannel 1: Which which which has been absolutely amazing because it's really it's really helped me.\n\nChannel 0: I'm so glad that that got through okay. I was actually quite quite actually frustrated myself when you got the initial rejections and everything because I found that their\n\nChannel 1: Yeah.\n\nChannel 0: service was not helping where they should have,\n\nChannel 1: Yeah.\n\nChannel 0: and I'm so glad that actually got through.\n\nChannel 1: And it was it it was just it was just inconsiderate of me to not let you know that I received it, but I've\n\nChannel 0: No.\n\nChannel 1: been\n\nChannel 0: You've\n\nChannel 1: in\n\nChannel 0: got\n\nChannel 1: a\n\nChannel 0: enough\n\nChannel 1: in a\n\nChannel 0: going\n\nChannel 1: in a\n\nChannel 0: on. I was just worried\n\nChannel 1: I've been in\n\nChannel 0: about\n\nChannel 1: a\n\nChannel 0: you. That's\n\nChannel 1: flat\n\nChannel 0: all.\n\nChannel 1: place. I've I've been really, really flat.\n\nChannel 0: Well, one positive thing I can tell you as well is if if you need it, the maximum is 10%. So there's still another 5% sitting there if you need it.\n\nChannel 1: Oh, that's that's perfect because yeah. Well, I mean, pending on you know, I I'm being very frugal with what I spend. I don't I'm not going out and I'm not buying anything. I'm I think the only thing I had to buy was just sheets and towels and stuff that I didn't\n\nChannel 0: Just to get\n\nChannel 1: get\n\nChannel 0: you\n\nChannel 1: back\n\nChannel 0: set up.\n\nChannel 1: when\n\nChannel 0: Yeah.\n\nChannel 1: but I'm being very frugal, and the only money I spend on this is my coles delivery. It's like I'm trying to eat plenty of vegetables and fruit and keeping my health up.\n\nChannel 0: Yeah.\n\nChannel 1: And just Uberfares, you know, which\n\nChannel 0: I\n\nChannel 1: is\n\nChannel 0: know.\n\nChannel 1: cutting into cutting into my expenses, my rent, and medications, doctor's appointments, and all that stuff. So I'm being very, very careful, and I'm I've been very frugal with with what I have and I certainly don't take it for granted and I'm not going crazy\n\nChannel 0: Yeah.\n\nChannel 1: out buying stuff. I I just I'm not like that. I'm not like that. But it's good to know. It's good to know that it's a reassurance actually.\n\nSo thank you for mentioning that that if I do fall into diastrades that I know that I can apply for another 5%.\n\nChannel 0: Yeah. And that's it. I'm pretty sure we just calculated it on the minimum, which is that four\n\nChannel 1: Yes.\n\nChannel 0: or 5%, which seemed to be enough at the time. But if\n\nChannel 1: At\n\nChannel 0: things\n\nChannel 1: the\n\nChannel 0: get\n\nChannel 1: time,\n\nChannel 0: bad\n\nChannel 1: it's\n\nChannel 0: enough,\n\nChannel 1: perfect.\n\nChannel 0: that extra one, two, three, four, or 5%,\n\nChannel 1: Yes.\n\nChannel 0: I think that might be and look. It's it's one of the things where if you need it, you need it. And you can always\n\nChannel 1: Yes.\n\nChannel 0: make it back at the end, but\n\nChannel 1: Yes.\n\nChannel 0: that's what it's there for at the end of the day.\n\nChannel 1: Yes. Yep. No. No. It it's it's it's it's very reassuring to know that I've that I've got that as a backup plan in case whatever happens.\n\nChannel 0: Yeah.\n\nChannel 1: For example, if I go to court and because I had that panic anxiety episode thinking, well, he's changed the locks. What what do I grab? Where do I go? And then I had the car accident because I just\n\nChannel 0: Yeah.\n\nChannel 1: so if if I have a fine to pay, if I have to pay for my car and someone else's car, the car that I brushed up against, I I know that it's good to know that I can that I can that I can communicate with someone and say, look. I need to get another five because I gotta pay for my car and this car and\n\nChannel 0: Yeah.\n\nChannel 1: my fine if I get a fine. You know? I can't afford the 10,000 for a solicitor to represent me, but I've got all my documents from my psychiatrist and and I'm just going to go to court by myself and just say, well, these are the facts. This is what happened. I can't afford a solicitor, but, you know, I got told the day that I arrived from overseas that the locks have been changed and to grab what I needed and to leave.\n\nChannel 0: Yeah.\n\nChannel 1: And it it it affected me, and I had a a chronic you know, I had a pretty bad anxiety attack, and I I just lost. I I honestly can't remember how I drove home. I I I can't explain to you because I'm\n\nChannel 0: It's\n\nChannel 1: thinking\n\nChannel 0: almost, like,\n\nChannel 1: where\n\nChannel 0: disassociated\n\nChannel 1: am I gonna go?\n\nChannel 0: the whole time.\n\nChannel 1: Yeah. And and my psychiatrist said to me that I went through, like, what they call a a global transient amnesia thing. And she said, she's gonna write in her letter that the chances of that happening again is basically not gonna happen because it only happens in extreme situations where you just go into, like, deep shock. Like, you know, the death of I don't even don't even wanna go there. But\n\nChannel 0: No.\n\nChannel 1: I was just, and I hadn't disclosed anything to my coworkers, and I'm driving home thinking, oh, shit. What am where am I gonna go?\n\nChannel 0: Yeah.\n\nChannel 1: What what am I gonna take? Like but if I have to if I have to pay a phone and I have to pay for my car to get fixed, I just need my license back because I can't I just can't keep Ubering to work and back. It's just\n\nChannel 0: Yeah. You'll\n\nChannel 1: it's\n\nChannel 0: need\n\nChannel 1: just\n\nChannel 0: it for work when you get back into that next month.\n\nChannel 1: yeah. It's it's $50 a day. You know? I I can't I can't afford that. But anyway, I'll I'll just have to represent myself and be honest and say, well, you know, this is what happened and I yes.\n\nI'm guilty and I and there's not a day where I don't think about what could have happened to. I could have injured. I could have but it's something that happened to me physically that I couldn't help\n\nChannel 0: Yeah.\n\nChannel 1: under the circumstances. And I'm happy to, you know, if if whatever you choose that, you know, whatever whatever happens, I'm happy to copy it on the chin and and take responsibility. And that's that's all I can say. I can only be honest, and hopefully, I'll have a a good magistrate. I don't know.\n\nI don't think there are any good magistrates in Windsor. They're all And\n\nChannel 0: Yeah.\n\nChannel 1: just\n\nChannel 0: It\n\nChannel 1: say,\n\nChannel 0: depends\n\nChannel 1: yes.\n\nChannel 0: on\n\nChannel 1: I\n\nChannel 0: who\n\nChannel 1: accept\n\nChannel 0: you get on the day.\n\nChannel 1: yeah. I'll just say, yes. I accept responsibility. Yes. I am guilty.\n\nYes. But it was due to a medical episode that I couldn't help. I've got a supporting letter from my psychiatrist. I got told on the day I came back from overseas that the locks were changed and I had to leave. And it just affected me in a way that I was sleep deprived.\n\nI stayed for the airport for two days. I was on antibiotics. I had a chest infection. I you know? And I I can't say anymore.\n\nAnd I was gonna say, you know, I'll just leave it in your hands and you decide what what I deserve. Like and I'll just copy it on the chin. Like, there's nothing more I can do because I don't have an excuse and I'm not gonna make an excuse because I'm just gonna tell the truth.\n\nChannel 0: Yeah. You can imagine what it'd be like if you spend $10,000 on a solicitor and you get the same outcome for it.\n\nChannel 1: Exactly.\n\nChannel 0: Like, it's just at this point,\n\nChannel 1: Exactly.\n\nChannel 0: it's more about just trying to move forward.\n\nChannel 1: Yeah. So I was gonna say I I I can't afford to be represented. Like, I I I I couldn't afford representation. So I'm just presenting\n\nChannel 0: I wonder\n\nChannel 1: you\n\nChannel 0: if\n\nChannel 1: with\n\nChannel 0: you\n\nChannel 1: it.\n\nChannel 0: can do the, like, public public attorneys that that get provided for that at least to help you with the process\n\nChannel 1: Apparently\n\nChannel 0: and everything.\n\nChannel 1: yeah. Apparently, when I get to court, there is a a a person that I can speak to, and he'll be sitting next to me advising me.\n\nChannel 0: Oh, yeah.\n\nChannel 1: But, I mean, I'm an army girl. I'm an army. I'm an air force girl. You know, I'm happy to stand there and say this is what happened. And, you know, it was a medical episode.\n\nI have no excuse, but I couldn't help this medical episode because of what I came home to.\n\nChannel 0: Yeah.\n\nChannel 1: And, you know, if I have to pay a fine, if I have to pay for the other car in my car, I'm happy to do that. But I I need my car because I can't afford to be Ubering it from Richmond to Windsor every day. It's costing me $50 a day.\n\nChannel 0: Yeah. Exactly. Right.\n\nChannel 1: And my my driving record is good. I've I've only had two I've had two speeding tickets by five kilometers extra exceeding five kilometers coming down Bill's on the road in the last three years. So there's no DUIs. There's no I don't have a black I mean, it's not a good traffic record if you have the I mean, if you're speeding, but it's not as bad as, you know. So I'll just I'll I'll just do it and I'll just have to cop it on the chin, but I certainly can't afford $50 a day\n\nChannel 0: Yeah.\n\nChannel 1: in Uber and stuff. But it is it is nice to know that if push comes to shove and I need to withdraw another five, well then I'll another 5%. Well, at least I know I've got that.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: But I don't know what the outcome is gonna be at the moment. So\n\nChannel 0: Yeah. When's all that teed up for? Is there a date yet or not yet?\n\nChannel 1: yeah. Yeah. 9 at Windsor Local Court.\n\nChannel 0: Yep. Yep. And then, hopefully,\n\nChannel 1: So\n\nChannel 0: once that's all done, you get some reassurance that it's kind of behind you, and then you can move back into going back into work after that around the same similar date.\n\nChannel 1: yeah.\n\nChannel 0: That'd be good.\n\nChannel 1: Oh, sorry. No. No. It was meant for the get it was I think they they put it off till the sorry. The June because I'm on not I'm on non weight bearing.\n\nSo they asked me to send to email the court and explain to them what my situation\n\nChannel 0: Right.\n\nChannel 1: is. And the investigators have all my information and they they put it I think it's the June 23. So if I do get clearance on the June 9, I've only got, like, two weeks to pay Uber to go to work and back until I go to court.\n\nChannel 0: Yeah.\n\nChannel 1: So it's just I just think, oh my god. What have I done in my previous life to deserve all this?\n\nChannel 0: Yeah. There's a few things compounding all at once. It's just gonna be messing\n\nChannel 1: It's\n\nChannel 0: with your head at the moment.\n\nChannel 1: just, you know, it's just coming back. It's just him telling me, you know, what is it gonna take for you to leave? What? You want $10, $15? And I was just like, what?\n\nFor the first year. And I bought curtains. I bought Venetian blinds. I bought you know, we we did the en suites. We got a new kitchen, and that was all of my I was contributing financially.\n\nI was cleaning. I was cooking. I was and for him to do that, I thought, you don't deserve me. Like, you\n\nChannel 0: Yeah.\n\nChannel 1: can get a hell. And I'm not just gonna walk out with two plastic bags. Like, I'm I'm gonna get I'm gonna borrow money, and I'm gonna get a solicitor. And I don't I've worked too hard in my life, and to start again at the age of 62 is is just I I I don't know what the word is. They're just batting\n\nChannel 0: Yeah.\n\nChannel 1: shit. I don't know.\n\nChannel 0: I get you.\n\nChannel 1: I don't know. But I want you to send me I'll I'll you you've got my current address, haven't you? 35 Grand Avenue.\n\nChannel 0: No. Let me have a quick look. I've still got Paget Street on the main we\n\nChannel 1: No. No.\n\nChannel 0: switched\n\nChannel 1: No.\n\nChannel 0: systems\n\nChannel 1: It's\n\nChannel 0: around.\n\nChannel 1: it's\n\nChannel 0: So\n\nChannel 1: 35 Grand for now. What I found out was I was only a month at Paget Street, and I put a little camera because I noticed things were moving around in in in my room. I was only renting a room because that was\n\nChannel 0: Hello?\n\nChannel 1: the only place that I could get when I was in hospital. And then I found that my things had been moved, and she she went into she's crazy lady. She went into my top drawer where I had all of my psychiatrist paperwork and scripts and stuff. She rang her 11 times. She rang the receptionist 11 times, and my psychiatrist rang me and she said, Trish, you need to get the hell out of there.\n\nAnd I was just like, well, where do I go? And then I\n\nChannel 0: Yeah.\n\nChannel 1: found this place. And she said she rang 11 times and she said, I've had to drag Patricia up the stairs every day of the week. She doesn't get home till three in the morning. And I'm thinking three in the morning, like, what place at Richmond of all places? This is in the sticks.\n\nEverything closes at ten. And and I said to her I said, I come straight home from work. I go in my room and I close the door, and that's it. And she said, no. She's she's she's she's mentally dis like, she's got issues.\n\nYou need to get out of there.\n\nChannel 0: Yeah.\n\nChannel 1: And so I started looking around, and I found this place. And then I didn't tell her I was leaving. I left. She kept my bond. I had she kept my bond.\n\nShe kept I was wrong making advance, so I I I didn't even ask for that. And I got up at three in the morning, started packing my things, and the chaplain from work came as a support person.\n\nChannel 0: Yep.\n\nChannel 1: And this woman came out of the house and she said, I presume you're leaving today when her and her husband was helping me. And I didn't have much because you you can understand I was renting a room. Okay?\n\nChannel 0: Yeah.\n\nChannel 1: I I just had clothing and and I said, yeah, I am. And she said, I thought I heard you scurrying around this morning. And I looked at her and I said, don't talk to me. Stay away from me. And then I said to my support person, the chaplain, I said to her, can't leave me alone because I'm afraid of her.\n\nAnd there was a period of, like, maybe a minute when she took a bag outside. And then this woman came in the room and she said, I just wanna let you know that I have cameras all over the house. And I said, oh, good. So when I take you to court over defamation, you'd be able to prove that you had to drag me up the stairs and put me to bed every morning, every day of the week at three in the morning. And her face just dropped.\n\nChannel 0: Gee.\n\nChannel 1: Thinking\n\nChannel 0: Some people\n\nChannel 1: I was\n\nChannel 0: are.\n\nChannel 1: gonna take it further because that was untrue. You know, I get home at quarter to six and I would just go in my room and close the door and just sit on the bed thinking, oh god. Is this gonna be the rest of my life? Like, what am I gonna do?\n\nChannel 0: Yeah.\n\nChannel 1: And and I said, oh, good. So when I take you to court, you'd be able to provide evidence that you'd have to drag me up the stairs every morning at three in the morning. And then her yeah. Like I said, her face just dropped thinking, oh, shit. Well, no.\n\nThat didn't happen.\n\nChannel 0: Bet you'd be glad\n\nChannel 1: And\n\nChannel 0: to be out of there. I\n\nChannel 1: what's that?\n\nChannel 0: bet you'd be glad to be out of there.\n\nChannel 1: No. Honestly, I I just every, you know, like, I I would take photos of, like, documents that I had in my top drawer with, you know, with the solicitor stuff and stuff. And then when I came home, I would find things that moved had been moved around.\n\nChannel 0: Yeah.\n\nChannel 1: And and I I just slept without telling her, and so I lost three weeks rent. And I I honestly, at that time, I just didn't care. I just she she I was I was afraid of her. I was really I didn't know what she was capable of. And and so then I came here and the owners are amazing.\n\nBut the only thing that bugs me is that I mean, it's a beautiful little granny flat. Don't get me wrong. But I need the front door open to get a bit of light and a bit of sunshine. And\n\nChannel 0: Yeah.\n\nChannel 1: when the toddler comes out to walk around, they they just walk in and just close the front door on me. They don't ask me, and then I'm stuck in a in in a it it's basically a dark room.\n\nChannel 0: Yeah. Right.\n\nChannel 1: And they just do it. And then I think, oh, shit. Like, this is it for another, what, fourteen hours before I go to sleep. And that\n\nChannel 0: Uh-huh.\n\nChannel 1: depresses\n\nChannel 0: Yeah.\n\nChannel 1: me. So\n\nChannel 0: I'm sure you'll be glad\n\nChannel 1: it\n\nChannel 0: to be going back into the office.\n\nChannel 1: I just need to go to work. And it's winter, and I can come home in the dark and just close the door and just have a shower, do what I gotta do, have something to eat and go to sleep and just I I I I was getting up. I was walking to the station. It's a thirty five minute walk. So I was walking in the dark to get the train, and then I was walking from Windsor Station.\n\nOh, you you don't know. Sorry. You're in a different state. So then it was another thirty minute walk to the office. But I didn't mind because it was clearing my head and I was getting exercise.\n\nAnd I've always been a runner and this is how I sprain my this is how I break my ankle. So I'm fit and I've walked into the office and I've walked at home and I didn't care. You know? I thought, well, you know, I'll get home. It's dark.\n\nWhat am I supposed to do? But now that I'm here all day and the sun comes out to crawl around the garage, so they just walk in just they don't even ask me. They just close it all. I'm stuck in a in a dark room, and I think I can't it's not doing my mental health any good.\n\nChannel 0: Yeah.\n\nChannel 1: So my son my other son said to me, mom, why don't we just until the property settlement comes in, why don't we just bring together? You know, you're paying $4.30. I'm paying $4.50. We can get a house to ourselves, you know, where you don't have to have the doors and the windows closed. And so we're kind of we're kind of looking at that.\n\nBut at the moment, I'm just in a I'm just in a big black hole. And so then, of course, when I spoke about to the lady about income insurance and she said, well, no. You don't qualify. I thought, well, what am I paying for? What\n\nChannel 0: Yeah.\n\nChannel 1: is income insurance? What is it covering me for? Do I have to tell you, oh, I'm gonna break a leg in two weeks' time, and it's gotta be sixty days. I don't need sixty days, and I'm not gonna milk it to get whatever they're gonna give me. It's like, I I I I I I just I just didn't I just didn't get it.\n\nI thought income insurance was to help me to with expenses, you know, with, like, my Uber and my medication and getting someone to I can't even change my own sheets because I'm on crutches and I've got a moon boot and I'm not allowed to wait there. So\n\nChannel 0: Yeah.\n\nChannel 1: I can't clean my floor. I can't take my rubbish out. I can't you know? And I was just disappointed that that they couldn't support me. And I I don't understand how income support works.\n\nWhat's the point of having it? Is it still worthwhile having it? Like\n\nChannel 0: Yeah. It's all for this long term. I mean, they call it short term because it's less than, like, twelve months or two years, but anything for more than that. That's the problem with the waiting periods. Sometimes you get a thirty day waiting period.\n\nSometimes you get a sixty. And I know there's some people out there who are given a default ninety days, and they can't claim on anything up until three months is elapsed,\n\nChannel 1: Oh, god.\n\nChannel 0: which is just\n\nChannel 1: Well,\n\nChannel 0: painful.\n\nChannel 1: I can\n\nChannel 0: So\n\nChannel 1: forget about that because, hopefully, after the ninth, I'm I'll get clearance. And even if I I can I can get they allow me to go to work in a moon boot, but they won't allow me to go back in with crutches because, I mean, I can understand? I can hurt myself. I can hurt someone else. And it but, hopefully, after the ninth, they'll say, well, that's fine.\n\nYou can wait there on your moon boot.\n\nChannel 0: That'd be good. You do the the court. You do the get back to work. Hopefully, your son can still be there for that kind of longer term living\n\nChannel 1: Yeah.\n\nChannel 0: situation. And then before you know it, it'll be Christmas.\n\nChannel 1: Yeah. No. Gosh. Don't\n\nChannel 0: The\n\nChannel 1: I\n\nChannel 0: time\n\nChannel 1: can\n\nChannel 0: goes\n\nChannel 1: wait.\n\nChannel 0: too quick, Trish. The time goes\n\nChannel 1: I\n\nChannel 0: too quick.\n\nChannel 1: I know. I know. And the older you get, the freaking quicker it goes. July turns into September. Like, it's just\n\nChannel 0: Yeah.\n\nChannel 1: it's just crazy. But I want you to send me, you've got 35 Grand Avenue now, haven't you?\n\nChannel 0: Yeah. Yep. I've got I've got that on there. That's the one that you put in for the ART forms.\n\nChannel 1: Yes. Yes. Yes. Yes. So I want you to send me what I owe you because I'm extremely grateful, and you've been ever so kind.\n\nAnd I I don't\n\nChannel 0: Yep.\n\nChannel 1: know what I I don't know what I would have done without your assistance. You and Jordan have been have been absolutely a lifesaver.\n\nChannel 0: Oh, I\n\nChannel 1: It's\n\nChannel 0: really\n\nChannel 1: just\n\nChannel 0: appreciate the kind words there.\n\nChannel 1: been it's and and Jordan's been amazing. Jordan has been ever so patient, and she's a real value to your company. And and I'm I'm I'm I'm very, very, very grateful.\n\nChannel 0: Yeah. Jordan's got a heart of gold.\n\nChannel 1: She's just she's just I I she's just amazing at what she does. And I I think for people like me that are calling who are at the weekends and and think, well, what am I gonna do? She was just amazing. She put me at ease. She reassured me.\n\nShe I can't I can't I can't give her enough enough credit. But I I would like you to send me an invoice to this address for what I owe you. And I'll I'll I'll I'll I'll I'll keep you in touch when whatever happens after the ninth. And if I if if, you know, if the magistrate because the magistrate's at Windsor are I know them all because I used to work for a solicitor firm at Richmond. And if they're having a bad day, they'll just take it out on you, and they're known for that.\n\nSo I'm prepared for the worst. And if they say, well, we're gonna find you, you know, 250 whatever and 2500 and you gotta pay for the other car and you gotta pay for your own car, well, then I might need some assistance. It just depends who I get.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: And it's one of those things, Trish, that hopefully, all you're gonna need to do is just if you call ART and they've already got it all set up, they can help you tweak the account for the extra withdrawal. And\n\nChannel 1: Yeah.\n\nChannel 0: I'm fingers crossed, I'm hoping that they are able to just amend things or, you know, maybe it might be a slight extra form to tweak the the amounts\n\nChannel 1: Sure.\n\nChannel 0: or anything,\n\nChannel 1: Sure.\n\nChannel 0: but it should be I'm I'm praying that they can help you out with it now that we've\n\nChannel 1: Yes.\n\nChannel 0: got it all set up. You know?\n\nChannel 1: Yeah. Yeah. But I'm I'm I'm I'm just and then once this is over on the ninth and once I'm back at work, I've changed my beneficiaries. So it's just my son's.\n\nChannel 0: Nice. Yep.\n\nChannel 1: So that's good. I'll just after the ninth, I'll discuss with you I forget the process you told me about putting in extra money into my super.\n\nChannel 0: Yeah. That was that, like, salary sacrifice transition to retirement combo where now that you've already got the transition set up, like, that'll be that'll be a good thing to start doing next financial year once you're all safe and sound.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: But for the time being, Trish, look, I'm not gonna send you an invoice for anything. We you don't owe us anything. We're not gonna charge you for it. The\n\nChannel 1: Oh, no, Tommy. No. No. No. No.\n\nNo. I I you\n\nChannel 0: all\n\nChannel 1: what\n\nChannel 0: I\n\nChannel 1: what\n\nChannel 0: did was help with the form and and, you know, help as an ear. If there's something that we can do for you advice wise for that contributions afterwards, I'd be happy to help. I'm not gonna charge\n\nChannel 1: yes.\n\nChannel 0: you a cent. The only thing I would ask, if you're okay to do this for us, is\n\nChannel 1: Yes.\n\nChannel 0: if you wouldn't mind popping in, like, a Google review and mentioning\n\nChannel 1: Oh,\n\nChannel 0: Jordan\n\nChannel 1: absolutely.\n\nChannel 0: so that the bosses can see.\n\nChannel 1: Absolutely. Absolutely. Absolutely. With pleasure.\n\nChannel 0: Yeah. Absolutely. I'll I'll\n\nChannel 1: With\n\nChannel 0: send you\n\nChannel 1: pleasure.\n\nChannel 0: out a text, and I think she would really appreciate that because, like you said, she does work very hard, and\n\nChannel 1: She does.\n\nChannel 0: it's nice to get that recognition. And sometimes we deal with some tough cases, and it's nice to have some positives every now and then.\n\nChannel 1: Yeah. Yeah. And and unfortunately, even with me, you know, it's it's my job. People are very quick to put in bad comments. So when you do something good and you said to them, look, can you put a Google review?\n\nThey never do.\n\nChannel 0: Yeah.\n\nChannel 1: And you think, oh, I I work so hard on your case. They're very they're very quick. Oh, they're very talented and very quick at saying, oh, Patricia, you know, did this, and she pushed me to do this, and she kept my payments, and she but when you do something good for someone, they just forget about you. They just get on with their life and they just forget about\n\nChannel 0: It's all too\n\nChannel 1: it.\n\nChannel 0: quick. Yeah. I understand.\n\nChannel 1: Yeah. Yeah. So I I I I totally understand, and it'll be my pleasure to do that\n\nChannel 0: Alright. I'll get\n\nChannel 1: because\n\nChannel 0: you on\n\nChannel 1: I\n\nChannel 0: to send out a text then.\n\nChannel 1: yes, please. And I'm I'm extremely, extremely grateful for your services, and I I I don't know how I could have coped without your assistance and your advice. You you guys have been absolutely a lifesaver.\n\nChannel 0: That means the world to me, Trish. It was a pleasure.\n\nChannel 1: Alright. Thank you, Tommy. And I will be in touch with Don't Leave the Country.\n\nChannel 0: That'll\n\nChannel 1: Don't\n\nChannel 0: be\n\nChannel 1: you\n\nChannel 0: good.\n\nChannel 1: dare\n\nChannel 0: But if\n\nChannel 1: leave\n\nChannel 0: nothing\n\nChannel 1: me,\n\nChannel 0: else\n\nChannel 1: Tommy, because I will track you down and I will find you.\n\nChannel 0: No. No. No, Trish. I hope I get to chat to you in a couple of months' time and everything's on\n\nChannel 1: Yes.\n\nChannel 0: the up and up, and we can focus on the next foot in front of the other.\n\nChannel 1: Absolutely. Absolutely. And, again, I'm I'm I'm very grateful and very appreciative, and I I I can't thank you enough.\n\nChannel 0: No worries at all. It\n\nChannel 1: Thank\n\nChannel 0: was a\n\nChannel 1: you\n\nChannel 0: pleasure.\n\nChannel 1: very much. I appreciate it, and I hope you have a fantastic day.\n\nChannel 0: I will absolutely now, and I hope we get to chat in a couple of months, and I get to hear all the good news.\n\nChannel 1: Yes. And hopefully, I'll be in a better place.\n\nChannel 0: Absolutely. Alright. You have a\n\nChannel 1: I'll\n\nChannel 0: fantastic\n\nChannel 1: be on\n\nChannel 0: week,\n\nChannel 1: I'll be\n\nChannel 0: Trish.\n\nChannel 1: on the farm and eat your wife. No.\n\nChannel 0: You become a celebrity\n\nChannel 1: I I hate\n\nChannel 0: before you\n\nChannel 1: freaking\n\nChannel 0: know it.\n\nChannel 1: cows. No. I'm not gonna qualify.\n\nChannel 0: I'm sure there's another one there. Meredith's side or something. I don't\n\nChannel 1: No.\n\nChannel 0: know if it shows these days.\n\nChannel 1: Oh, I can't be bothered. I just can't be bothered, honestly. But but, again, thank you so much. Have an awesome day, and I will be in touch and let you know how I'm going.\n\nChannel 0: You too, Trish. I look forward to it, mate.\n\nChannel 1: Thank you very much, Tommy. I'm very grateful.\n\nChannel 0: Thank you, Trish. Talk to you soon.\n\nChannel 1: I give my love to Jordan. Thank you.\n\nChannel 0: I will. I will. Bye.\n\nChannel 1: Alright. Tada. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.03741806000471115}],"sentiment":"neutral","sentiment_score":0.03741806000471115,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Patricia, good morning.","start":2.72,"end":3.84,"sentiment":"neutral","sentiment_score":0.25819826126098633},{"text":"It's Tommy here from Oakview.","start":3.84,"end":5.2,"sentiment":"neutral","sentiment_score":0.2006330132484436},{"text":"How are you?","start":5.2,"end":6.1,"sentiment":"neutral","sentiment_score":0.20100667575995126}],"sentiment":"neutral","sentiment_score":0.21643453430045734,"channel":0,"num_words":11,"start":2.72,"end":6.1},{"sentences":[{"text":"Oh, god.","start":7.2,"end":8.02,"sentiment":"neutral","sentiment_score":0.25567419081926346},{"text":"I've 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that's fair enough, mate.","start":10.32,"end":11.679999,"sentiment":"neutral","sentiment_score":0.27284374833106995},{"text":"I am here to help.","start":11.679999,"end":12.98,"sentiment":"neutral","sentiment_score":0.2584949493408203},{"text":"I'm just pulling up a couple of statements from your super to find the old income protection there.","start":13.915,"end":20.414999,"sentiment":"neutral","sentiment_score":0.0318533323912157}],"sentiment":"neutral","sentiment_score":0.12422605173598075,"channel":0,"num_words":29,"start":9.04,"end":20.414999},{"sentences":[{"text":"Yeah.","start":21.494999,"end":21.975,"sentiment":"neutral","sentiment_score":-0.06435763835906982},{"text":"Apparently, there's I I I was I was in a bad.","start":21.975,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.3099594603885304},{"text":"I haven't been in a good mind frame.","start":27.189999,"end":29.99,"sentiment":"negative","sentiment_score":-0.4356357306241989},{"text":"And when she said, oh, I did did there was, like, six days notice.","start":29.99,"end":38.09,"sentiment":"neutral","sentiment_score":-0.15883036543216025},{"text":"And I said, well, what do what do you mean?","start":38.23,"end":42.315,"sentiment":"neutral","sentiment_score":-0.2624687165021896}],"sentiment":"neutral","sentiment_score":-0.2683479506522417,"channel":1,"num_words":44,"start":21.494999,"end":42.315},{"sentences":[{"text":"Like, had has it done now?","start":42.315,"end":43.754997,"sentiment":"neutral","sentiment_score":-0.12316151956717174},{"text":"I was gonna spray my ankle, like and I said, what what am I paying for?","start":43.754997,"end":48.394997,"sentiment":"neutral","sentiment_score":-0.3071091687306762},{"text":"You know?","start":48.394997,"end":48.875,"sentiment":"neutral","sentiment_score":-0.1864360347390175},{"text":"Like, I'm paying for income insurance.","start":48.875,"end":50.815,"sentiment":"neutral","sentiment_score":-0.14332118754585585},{"text":"Like, I","start":50.954998,"end":51.914997,"sentiment":"neutral","sentiment_score":-0.1014014482498169}],"sentiment":"neutral","sentiment_score":-0.2215099346358329,"channel":1,"num_words":32,"start":42.315,"end":51.914997},{"sentences":[{"text":"Yeah.","start":51.800003,"end":52.300003,"sentiment":"neutral","sentiment_score":-0.09143167734146118}],"sentiment":"neutral","sentiment_score":-0.09143167734146118,"channel":0,"num_words":1,"start":51.800003,"end":52.300003},{"sentences":[{"text":"said, I'm using up all my annual leave.","start":51.914997,"end":54.315,"sentiment":"neutral","sentiment_score":-0.09957437869161367},{"text":"I don't get clearance till the June 9.","start":54.315,"end":57.049995,"sentiment":"neutral","sentiment_score":-0.18568865582346916},{"text":"If I get clearance, work won't have me back while I'm on crutches or it's all the little one foot scooter thing.","start":57.67,"end":66.63,"sentiment":"neutral","sentiment_score":-0.22123950652100824},{"text":"And I said, well, what am I supposed to do?","start":66.63,"end":69.11,"sentiment":"neutral","sentiment_score":-0.23744302988052368},{"text":"What what what is income insurance?","start":69.11,"end":72.445,"sentiment":"neutral","sentiment_score":-0.29545968770980835}],"sentiment":"neutral","sentiment_score":-0.2091955897156839,"channel":1,"num_words":54,"start":51.914997,"end":72.445},{"sentences":[{"text":"You know?","start":72.505005,"end":73.065,"sentiment":"neutral","sentiment_score":-0.17909349501132965},{"text":"And she said, we just can't help you at this 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it won't be sixty days from your injury.","start":84.505005,"end":92.200005,"sentiment":"neutral","sentiment_score":-0.18082446791231632}],"sentiment":"neutral","sentiment_score":-0.17617000833801602,"channel":1,"num_words":23,"start":81.305,"end":92.200005},{"sentences":[{"text":"No.","start":93.285,"end":93.785,"sentiment":"neutral","sentiment_score":-0.2110401391983032}],"sentiment":"neutral","sentiment_score":-0.2110401391983032,"channel":0,"num_words":1,"start":93.285,"end":93.785},{"sentences":[{"text":"And I said, so so so so so but, you know and I said, so what do I do?","start":94.58,"end":101.075005,"sentiment":"neutral","sentiment_score":-0.19902843158496053},{"text":"So what if I get no clear if I don't get clearance and I didn't get clearance till the June?","start":101.075005,"end":107.095,"sentiment":"neutral","sentiment_score":-0.2514381639659405},{"text":"And and my entire for something 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she?","start":121.72,"end":124.46,"sentiment":"negative","sentiment_score":-0.3681085434826938}],"sentiment":"negative","sentiment_score":-0.3681085434826938,"channel":0,"num_words":11,"start":121.72,"end":124.46},{"sentences":[{"text":"yeah.","start":124.590004,"end":125.090004,"sentiment":"neutral","sentiment_score":-0.17285121977329254},{"text":"Yeah.","start":125.39,"end":125.79,"sentiment":"neutral","sentiment_score":-0.14383196830749512},{"text":"And I said, look.","start":125.79,"end":126.925,"sentiment":"neutral","sentiment_score":-0.16562576219439507},{"text":"I'm sorry.","start":126.925,"end":127.645004,"sentiment":"neutral","sentiment_score":-0.2560095191001892},{"text":"I said, I I I don't know.","start":127.645004,"end":129.325,"sentiment":"neutral","sentiment_score":-0.3079560824802944}],"sentiment":"neutral","sentiment_score":-0.24312652349472047,"channel":1,"num_words":15,"start":124.590004,"end":129.325},{"sentences":[{"text":"I don't know what I I don't know what you 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know I mean, I can get Coles food online delivered.","start":149.54,"end":153.06,"sentiment":"neutral","sentiment_score":0.27163147790865466},{"text":"That's fine.","start":153.06,"end":153.87999,"sentiment":"neutral","sentiment_score":0.26554905623197556},{"text":"I said, but I I've got appointments.","start":154.18,"end":156.04,"sentiment":"neutral","sentiment_score":-0.05942396926028388},{"text":"I've got I had I I paid $80 to go to an opinion and to come back for my surgical appointment.","start":156.26,"end":164.075,"sentiment":"neutral","sentiment_score":-0.17759888157958076},{"text":"And I said to her, so so so what is income insurance?","start":164.135,"end":167.355,"sentiment":"neutral","sentiment_score":-0.19182750458518663}],"sentiment":"neutral","sentiment_score":-0.05525339591615605,"channel":1,"num_words":53,"start":149.54,"end":167.355},{"sentences":[{"text":"Like, what am I entitled 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gonna hang up.","start":179.54,"end":184.995,"sentiment":"negative","sentiment_score":-0.5418576113879681}],"sentiment":"negative","sentiment_score":-0.5906341932713985,"channel":1,"num_words":48,"start":169.7,"end":184.995},{"sentences":[{"text":"Yeah.","start":186.00499,"end":186.50499,"sentiment":"neutral","sentiment_score":-0.3292839527130127}],"sentiment":"neutral","sentiment_score":-0.3292839527130127,"channel":0,"num_words":1,"start":186.00499,"end":186.50499},{"sentences":[{"text":"And I said, so you can't help me?","start":186.03499,"end":188.03499,"sentiment":"negative","sentiment_score":-0.4147025793790817},{"text":"And she said, no.","start":188.03499,"end":188.83499,"sentiment":"negative","sentiment_score":-0.4008799120783806},{"text":"We can't.","start":188.83499,"end":189.495,"sentiment":"negative","sentiment_score":-0.5095327794551849}],"sentiment":"negative","sentiment_score":-0.424300417304039,"channel":1,"num_words":14,"start":186.03499,"end":189.495},{"sentences":[{"text":"Interesting.","start":190.885,"end":191.385,"sentiment":"neutral","sentiment_score":-0.16576926410198212},{"text":"Interesting.","start":191.525,"end":192.025,"sentiment":"neutral","sentiment_score":-0.09604385495185852},{"text":"I'm trying to pull up your your cover there because one of the things that happens when it comes to these waiting periods is that it's really about when you when you're off work for the injury or illness.","start":192.165,"end":203.09,"sentiment":"neutral","sentiment_score":-0.10841217465125598},{"text":"Right?","start":203.09,"end":203.59,"sentiment":"neutral","sentiment_score":-0.02582033909857273},{"text":"And 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that's","start":207.695,"end":213.695,"sentiment":"neutral","sentiment_score":-0.05293539846720903}],"sentiment":"neutral","sentiment_score":-0.04564487487077713,"channel":0,"num_words":35,"start":204.13,"end":213.695},{"sentences":[{"text":"Yeah.","start":213.58499,"end":214.08499,"sentiment":"neutral","sentiment_score":-0.034956760704517365}],"sentiment":"neutral","sentiment_score":-0.034956760704517365,"channel":1,"num_words":1,"start":213.58499,"end":214.08499},{"sentences":[{"text":"the waiting 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The customer's coverage is due to a 60-day waiting period and they cannot help until they receive clearance. The customer is concerned about the cost of their insurance and the possibility of losing their job due to the pandemic. They express their desire to return to work and take responsibility for their behavior. The conversation also touches on their financial situation, their desire to leave their current job, and their frustration with the length of waiting periods and the need for more time to get their job. They also discuss their medical history and their desire to get a job."},"intents":{"segments":[{"text":"I'm just pulling up a couple of statements from your super to find the old income protection there.","start_word":31,"end_word":48,"intents":[{"intent":"Request information","confidence_score":0.010901199}]},{"text":"I said, I I I need the assistance. I said, I'm paying a fortune in Ubers to doctor's appointments to get scripts from chemists to, Yeah.","start_word":347,"end_word":372,"intents":[{"intent":"Get assistance","confidence_score":0.13600433}]},{"text":"And I said to her, so so so what is income insurance? Like, what am I entitled to? Yeah.","start_word":413,"end_word":431,"intents":[{"intent":"Understand income insurance","confidence_score":0.12666431},{"intent":"Retrieve insurance coverage","confidence_score":0.0016999352}]},{"text":"that sixty days is of lapsed, you can put in a claim. It usually takes, you know, two to four weeks to process, but then they back pay it to that sixtieth day if that's Yeah.","start_word":540,"end_word":575,"intents":[{"intent":"Completion claim","confidence_score":0.0000025479983}]},{"text":"And I said to her, well, if I get clearance on the ninth of of June, I said I'm not gonna milk it till the June because I need to get back to work.","start_word":634,"end_word":667,"intents":[{"intent":"Get clearance","confidence_score":0.48486814}]},{"text":"Because if I get clearance on the ninth and I can wait there with a moon boot, I'm going back to work. I I can go back to work tomorrow.","start_word":796,"end_word":825,"intents":[{"intent":"Return to work","confidence_score":0.054550793}]},{"text":"Because if I get clearance on the ninth and I can wait there with a moon boot, I'm going back to work. I I can go back to work tomorrow. 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My medication is a fortune.","start_word":1685,"end_word":1703,"intents":[{"intent":"Explain situation with medication","confidence_score":0.00016986922}]},{"text":"So thank you for mentioning that that if I do fall into diastrades that I know that I can apply for another 5%.","start_word":2116,"end_word":2138,"intents":[{"intent":"Request additional funds","confidence_score":0.018543608}]},{"text":"So thank you for mentioning that that if I do fall into diastrades that I know that I can apply for another 5%. Yeah.","start_word":2116,"end_word":2139,"intents":[{"intent":"Apply for additional funds","confidence_score":0.0026994578}]},{"text":"so if if I have a fine to pay, if I have to pay for my car and someone else's car, the car that I brushed up against, I I know that it's good to know that I can that I can that I can communicate with someone and say, look. I need to get another five because I gotta pay for my car and this car and Yeah. my fine if I get a fine. 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I I I can't explain to you because I'm It's thinking almost, like, where disassociated am I gonna go? the whole time.","start_word":2457,"end_word":2513,"intents":[{"intent":"Share experiences","confidence_score":0.0037931718}]},{"text":"And and my psychiatrist said to me that I went through, like, what they call a a global transient amnesia thing. And she said, she's gonna write in her letter that the chances of that happening again is basically not gonna happen because it only happens in extreme situations where you just go into, like, deep shock. Like, you know, the death of I don't even don't even wanna go there. But No.","start_word":2515,"end_word":2587,"intents":[{"intent":"Explain doctor's letter","confidence_score":0.0010182018},{"intent":"Express desire to write about amnesia","confidence_score":0.00011357891}]},{"text":"What what am I gonna take? Like but if I have to if I have to pay a phone and I have to pay for my car to get fixed, I just need my license back because I can't I just can't keep Ubering to work and back. It's just Yeah. You'll it's need just it for work when you get back into that next month. yeah.","start_word":2614,"end_word":2680,"intents":[{"intent":"Disclose need for license return","confidence_score":4.1580705e-7}]},{"text":"It's it's $50 a day. You know?","start_word":2681,"end_word":2687,"intents":[{"intent":"Express financial difficulties","confidence_score":0.087122165}]},{"text":"I'm guilty and I and there's not a day where I don't think about what could have happened to. I could have injured.","start_word":2720,"end_word":2742,"intents":[{"intent":"Discuss guilty pleas","confidence_score":0.00034504864}]},{"text":"can do the, like, public public attorneys that that get provided for that at least to help you with the process Apparently and everything.","start_word":3064,"end_word":3087,"intents":[{"intent":"Request attorney assistance","confidence_score":0.0051379227}]},{"text":"So they asked me to send to email the court and explain to them what my situation Right.","start_word":3476,"end_word":3493,"intents":[{"intent":"Explain situation","confidence_score":0.07630182}]},{"text":"So if I do get clearance on the June 9, I've only got, like, two weeks to pay Uber to go to work and back until I go to court. Yeah.","start_word":3513,"end_word":3543,"intents":[{"intent":"Get clearance","confidence_score":0.5165535}]},{"text":"And I'm not just gonna walk out with two plastic bags. Like, I'm I'm gonna get I'm gonna borrow money, and I'm gonna get a solicitor.","start_word":3684,"end_word":3709,"intents":[{"intent":"Borrow money","confidence_score":0.02195969},{"intent":"Seek solicitor","confidence_score":0.00073474634}]},{"text":"She's she's she's she's mentally dis like, she's got issues. You need to get out of there. Yeah.","start_word":4026,"end_word":4043,"intents":[{"intent":"Ask for help with medical issues","confidence_score":3.4445943e-8}]},{"text":"And then this woman came in the room and she said, I just wanna let you know that I have cameras all over the house.","start_word":4236,"end_word":4260,"intents":[{"intent":"Advise against camera use","confidence_score":0.00007280816}]},{"text":"And then when I came home, I would find things that moved had been moved around.","start_word":4482,"end_word":4497,"intents":[{"intent":"Report home changes","confidence_score":0.0010835604}]},{"text":"I just she she I was I was afraid of her. I was really I didn't know what she was capable of.","start_word":4525,"end_word":4546,"intents":[{"intent":"Express fear of her","confidence_score":0.19173652}]},{"text":"But I need the front door open to get a bit of light and a bit of sunshine. And Yeah.","start_word":4580,"end_word":4599,"intents":[{"intent":"Request front door open","confidence_score":0.30641776}]},{"text":"So I'm sure you'll be glad it to be going back into the office.","start_word":4673,"end_word":4686,"intents":[{"intent":"Express gratitude","confidence_score":0.027143551}]},{"text":"I was walking to the station. It's a thirty five minute walk. So I was walking in the dark to get the train, and then I was walking from Windsor Station.","start_word":4737,"end_word":4767,"intents":[{"intent":"Express walk to office","confidence_score":0.01412043},{"intent":"Report walking to office","confidence_score":0.0050539537}]},{"text":"What is it covering me for?","start_word":5033,"end_word":5038,"intents":[{"intent":"Clarify and discuss income insurance","confidence_score":0.0001633443}]},{"text":"But I want you to send me, you've got 35 Grand Avenue now, haven't you? Yeah.","start_word":5443,"end_word":5458,"intents":[{"intent":"Request a response","confidence_score":0.0022334035}]},{"text":"But I I would like you to send me an invoice to this address for what I owe you.","start_word":5642,"end_word":5660,"intents":[{"intent":"Request invoice","confidence_score":0.09336438}]},{"text":"I'll just after the ninth, I'll discuss with you I forget the process you told me about putting in extra money into my super. Yeah.","start_word":5918,"end_word":5942,"intents":[{"intent":"Discuss and discuss with trump","confidence_score":0.0024856506}]},{"text":"I I you all what I did what was help with the form and and, you know, help as an ear. If there's something that we can do for you advice wise for that contributions afterwards, I'd be happy to help.","start_word":6024,"end_word":6064,"intents":[{"intent":"Offer advice and assistance with form","confidence_score":0.0038656825}]},{"text":"I'll I'll With send you pleasure. out a text, and I think she would really appreciate that because, like you said, she does work very hard, and She does. it's nice to get that recognition. And sometimes we deal with some tough cases, and it's nice to have some positives every now and then. Yeah.","start_word":6117,"end_word":6171,"intents":[{"intent":"Obtain and review jordan's positive feedback on her situation","confidence_score":3.4844258e-10}]},{"text":"Thank you, Tommy. And I will be in touch with Don't Leave the Country. That'll Don't be you good. dare But if leave nothing me, else Tommy, because I will track you down and I will find you. No. No.","start_word":6373,"end_word":6412,"intents":[{"intent":"Schedule call with tiffany","confidence_score":0.0007488363}]},{"text":"And, again, I'm I'm I'm very grateful and very appreciative, and I I I can't thank you enough. No worries at all.","start_word":6452,"end_word":6473,"intents":[{"intent":"Express gratitude and support","confidence_score":0.0026120734},{"intent":"Express gratitude and appreciation","confidence_score":0.061019063}]},{"text":"I appreciate it, and I hope you have a fantastic day. I will absolutely now, and I hope we get to chat in a couple of months, and I get to hear all the good news. Yes. And hopefully, I'll be in a better place. Absolutely.","start_word":6482,"end_word":6527,"intents":[{"intent":"Express hope for good news","confidence_score":0.024945734}]}]},"sentiments":{"segments":[{"text":"Hello? Patricia, good morning. It's Tommy here from Oakview. How are you? Oh, god.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.20649507641792297},{"text":"I've had Living better the days. dream.","start_word":14,"end_word":20,"sentiment":"positive","sentiment_score":0.40369606018066406},{"text":"Oh, that's fair enough, mate. I am here to help. I'm just pulling up a couple of statements from your super to find the old income protection there. Yeah. Apparently, there's I I I was I was in a bad.","start_word":21,"end_word":60,"sentiment":"neutral","sentiment_score":0.0048341997899115086},{"text":"I haven't been in a good mind frame.","start_word":61,"end_word":68,"sentiment":"negative","sentiment_score":-0.4404210150241852},{"text":"And when she said, oh, I did did there was, like, six days notice. And I said, well, what do what do you mean? Like, had has it done now? I was gonna spray my ankle, like and I said, what what am I paying for? You know? Like, I'm paying for income insurance. Like, I Yeah. said, I'm using up all my annual leave. I don't get clearance till the June 9. If I get clearance, work won't have me back while I'm on crutches or it's all the little one foot scooter thing. And I said, well, what am I supposed to do? What what what is income insurance? You know?","start_word":69,"end_word":181,"sentiment":"neutral","sentiment_score":-0.20216774940490723},{"text":"And she said, we just can't help you at this stage.","start_word":182,"end_word":192,"sentiment":"negative","sentiment_score":-0.3872068524360657},{"text":"So, No. Why? Because of the sixty day waiting period? yeah, she said something about sixty days. And she said, even by the June 9, it won't be sixty days from your injury. No. And I said, so so so so so but, you know and I said, so what do I do? So what if I get no clear if I don't get clearance and I didn't get clearance till the June? And and my entire for something then?","start_word":193,"end_word":272,"sentiment":"neutral","sentiment_score":-0.20912238955497744},{"text":"And she said no because, I don't know, she quoted something and I I was in a bad frame of mind. And She was going a bit overly technical with it, was she?","start_word":273,"end_word":305,"sentiment":"negative","sentiment_score":-0.407379686832428},{"text":"yeah. Yeah. And I said, look. I'm sorry. I said, I I I don't know.","start_word":306,"end_word":320,"sentiment":"neutral","sentiment_score":-0.24002677202224731},{"text":"I don't know what I I don't know what you mean. I said, what what am I entitled to if I'm paying for income insurance?","start_word":321,"end_word":345,"sentiment":"negative","sentiment_score":-0.4104495048522949},{"text":"I said, I I I need the assistance. I said, I'm paying a fortune in Ubers to doctor's appointments to get scripts from chemists to, Yeah. you know I mean, I can get Coles food online delivered. That's fine. I said, but I I've got appointments. I've got I had I I paid $80 to go to an opinion and to come back for my surgical appointment. And I said to her, so so so what is income insurance? Like, what am I entitled to? Yeah.","start_word":346,"end_word":431,"sentiment":"neutral","sentiment_score":-0.04896542429924011},{"text":"And then she came up with this freaking jargon that I didn't understand. And I said, look, I I don't know what you're talking about. I said, I'm having a bad day. And before I say things that I don't mean, I said, I'm just gonna hang up.","start_word":432,"end_word":479,"sentiment":"negative","sentiment_score":-0.6027224063873291},{"text":"Yeah.","start_word":480,"end_word":480,"sentiment":"neutral","sentiment_score":-0.3292839527130127},{"text":"And I said, so you can't help me? And she said, no. We can't.","start_word":481,"end_word":494,"sentiment":"negative","sentiment_score":-0.4276271462440491},{"text":"Interesting. Interesting. I'm trying to pull up your your cover there because one of the things that happens when it comes to these waiting periods is that it's really about when you when you're off work for the injury or illness. Right? And once Yes. that sixty days is of lapsed, you can put in a claim. It usually takes, you know, two to four weeks to process, but then they back pay it to that sixtieth day if that's Yeah. the waiting period. So Yeah. there should be a period there where you get to a certain point where you can launch a claim and almost refill all the documents beforehand. I'm just trying to find the actual cover details Well, unless the you've got injury your statement from the me. injury was on the April 27. Yeah. And I said to her, well, if I get clearance on the ninth of of June, I said I'm not gonna milk it till the June because I need to get back to work.","start_word":495,"end_word":667,"sentiment":"neutral","sentiment_score":-0.12788523733615875},{"text":"I said, this living in this freaking granny flat is I said, it's just throwing my head in. I said, I need to get back to work.","start_word":668,"end_word":694,"sentiment":"negative","sentiment_score":-0.5057386159896851},{"text":"So I I I I I'm not going to milk it till the June 30 and then wait to do your paperwork and then wait to see if you approve it. But even And then, I thought, like, it's supposed to start from, let's say, the June 27, so you'd be pretty much be expecting to kind of, I guess, like you said, milk it all the way through July and August to get some No. payments.","start_word":695,"end_word":771,"sentiment":"neutral","sentiment_score":-0.13519509136676788},{"text":"I And can't. I don't know I if can't. you wanna be spending the next four months doing that. No. No. No. I can't.","start_word":772,"end_word":795,"sentiment":"negative","sentiment_score":-0.44198235869407654},{"text":"Because if I get clearance on the ninth and I can wait there with a moon boot, I'm going back to work. I I can go back to work tomorrow. I Yeah. need Yeah. to get back to work. You know?","start_word":796,"end_word":836,"sentiment":"neutral","sentiment_score":-0.13364717364311218},{"text":"I'm not the type to sit around and malinga because this period is just absolutely killing me not going to work.","start_word":837,"end_word":857,"sentiment":"negative","sentiment_score":-0.5934111475944519},{"text":"Yeah. You'd rather just get back into it, get back to the normalcy kind of I thing. just wanna I just wanna you know, even if it's gonna I mean, it's been it's been costing me a fortune in Uber. Fairs, going to doctor's appointments, going to the pee, and going to my GP, going to everything I've gotta do.","start_word":858,"end_word":917,"sentiment":"neutral","sentiment_score":-0.24735501408576965},{"text":"It's just it's just proven to be so expensive. And I I I I I I I'm I'm not gonna milk it till I'm entitled to get something from from them. Like, I I I I can't.","start_word":918,"end_word":954,"sentiment":"negative","sentiment_score":-0.4571695625782013},{"text":"I mean, if if if I was to see the surgeon tomorrow and he said, yes. You can walk on your move and go back to work tomorrow, I'll be I'll be at work tomorrow. Put it that Yeah. way. You prefer just to get back into it? I I just I need to get back to work.","start_word":955,"end_word":1012,"sentiment":"neutral","sentiment_score":-0.1217825636267662},{"text":"I need to get back to work because sitting here is just depressing me and it's affecting my mental health.","start_word":1013,"end_word":1032,"sentiment":"negative","sentiment_score":-0.6125426292419434},{"text":"Yeah. Because the longer you And sit there, the more you're sitting there just kind of thinking about things and getting well, the the distraction thing is helps. well, yeah. I mean, I I don't have a reason to get up in the morning. I you know? And then, the I mean, the the the owners at the back of the house are very kind, and I'm paying for a lady to come in once a week, and she changes my sheets and mops my floors and takes all rubbish out and stuff. And that's, you know, that's a $100 a week I wasn't counting on, plus the Uber expenses and stuff. And I'm just saying I just wanna get up and just hang my own washing and and just go to work.","start_word":1033,"end_word":1165,"sentiment":"neutral","sentiment_score":0.00495812960697296},{"text":"I I You I can't I walk I at can't.","start_word":1166,"end_word":1175,"sentiment":"negative","sentiment_score":-0.3879256844520569},{"text":"the moment.","start_word":1176,"end_word":1177,"sentiment":"neutral","sentiment_score":-0.3093915581703186},{"text":"At the moment, I I just I just can't I just can't do this invalid thing. I I don't know if invalid's a word. I'm sorry. I don't know if it's an insult to those people that can't do anything.","start_word":1178,"end_word":1217,"sentiment":"negative","sentiment_score":-0.5877527594566345},{"text":"Yeah. Yeah. No. It's fine. You know, I can't wet the wound, so I've gotta, you know, boil water in a bowl and have a, you know, have a body wash in the bathroom by myself and get changed by myself. And I've gotta go to once a week, I I have to get an Uber to go and get my hair washed because I've got no access to get my hair washed. Yeah. There's no there's no dispose the the the shower head is fixed. So, you know, I I can't wash my own hair.","start_word":1218,"end_word":1313,"sentiment":"neutral","sentiment_score":-0.18236595392227173},{"text":"It's just I I I I can't I can't express to you what this has done to me.","start_word":1314,"end_word":1331,"sentiment":"negative","sentiment_score":-0.5129145383834839},{"text":"It's just and then Yeah. when I understand. they say that and I say, well well, what am I paying for? You know, what am I paying for? Do I have to be off work for three months for you to pay me out? I I I don't need three months. Yeah. You need something a lot shorter than three months, and that's where Well, it yeah. catches people out because it's all default stuff. They put these waiting periods on there, so it has to be longer than two months. Exactly. And Exactly. I mean, just say, you know, six week or just say five weeks ago, I broke my arm. Okay. And I couldn't whatever. And then I rang them and they said, oh, no. Well, it hasn't been it hasn't been sixty days. And you've gotta be off work for another, you know, so many weeks before we can. I can't do that because I wanna Yeah. get back to work. That's the most important I thing. I I'm not the type to sit at home and just and just wait for benefits to come in. Like, I I need to get out there. You know? I Yeah. need to keep my mind active, and I've got my divorce coming up. I've got my other issue with my car coming up. I've gotta get a call on the June 23. Yep. I I can't I I just anyway so it's it's it's not gonna work.","start_word":1332,"end_word":1579,"sentiment":"neutral","sentiment_score":-0.17709077750482866},{"text":"So, unfortunately, I'm not entitled to income insurance or anything.","start_word":1580,"end_word":1589,"sentiment":"negative","sentiment_score":-0.36690592765808105},{"text":"So And there's obviously you know, we've talked about it before in terms of, like, compassionate grounds release of of super, but only for certain medical things, Yes. surgery and lump sums. Can I ask you as well? So do you remember when we were trying to get a little bit of a withdrawal out of the super for that TTR? I did get that. I'm sorry. I I it's it's just I'm sorry. Oh, I it did just come haven't out? I I've got I've got I've got 5% of my super.","start_word":1590,"end_word":1682,"sentiment":"neutral","sentiment_score":-0.04293513298034668},{"text":"Amazing.","start_word":1683,"end_word":1683,"sentiment":"positive","sentiment_score":0.4440684914588928},{"text":"Yes. And so that's been helping me with my because my psychiatrist is, like, $360. My medication is a fortune. Going to the hospital and back is $80 Yeah. each trip. So that that that's been covering that. So So did they they sent just do, me like, a a lump message. sum or or a monthly payment? No. No. No. It was a lump sum of, I think, 18 or 19,000, I think it was. And then they sent me a message saying you don't need to reply, but if you need assistance, give us a call, blah blah blah. Yeah.","start_word":1684,"end_word":1785,"sentiment":"neutral","sentiment_score":0.020656382628515657},{"text":"Which which which has been absolutely amazing because it's really it's really helped me. I'm so glad that that got through okay.","start_word":1786,"end_word":1807,"sentiment":"positive","sentiment_score":0.7383972406387329},{"text":"I was actually quite quite actually frustrated myself when you got the initial rejections and everything because I found that their Yeah.","start_word":1808,"end_word":1829,"sentiment":"negative","sentiment_score":-0.346728652715683},{"text":"service was not helping where they should have, Yeah. and I'm so glad that actually got through. And it was it it was just it was just inconsiderate of me to not let you know that I received it, but I've No. been You've in got a enough in a going in a on.","start_word":1830,"end_word":1883,"sentiment":"neutral","sentiment_score":-0.18012554943561554},{"text":"I was just worried I've been in about a you. That's flat all. place.","start_word":1884,"end_word":1897,"sentiment":"negative","sentiment_score":-0.3819395899772644},{"text":"I've I've been really, really flat. Well, one positive thing I can tell you as well is if if you need it, the maximum is 10%. So there's still another 5% sitting there if you need it.","start_word":1898,"end_word":1934,"sentiment":"neutral","sentiment_score":0.03395019471645355},{"text":"Oh, that's that's perfect because yeah.","start_word":1935,"end_word":1940,"sentiment":"positive","sentiment_score":0.3601800799369812},{"text":"Well, I mean, pending on you know, I I'm being very frugal with what I spend. I don't I'm not going out and I'm not buying anything. I'm I think the only thing I had to buy was just sheets and towels and stuff that I didn't Just to get get you back set up. when Yeah. but I'm being very frugal, and the only money I spend on this is my coles delivery. It's like I'm trying to eat plenty of vegetables and fruit and keeping my health up. Yeah. And just Uberfares, you know, which I is know. cutting into cutting into my expenses, my rent, and medications, doctor's appointments, and all that stuff. So I'm being very, very careful, and I'm I've been very frugal with with what I have and I certainly don't take it for granted and I'm not going crazy Yeah. out buying stuff. I I just I'm not like that. I'm not like that.","start_word":1941,"end_word":2101,"sentiment":"neutral","sentiment_score":-0.10639491797604177},{"text":"But it's good to know. It's good to know that it's a reassurance actually. So thank you for mentioning that that if I do fall into diastrades that I know that I can apply for another 5%.","start_word":2102,"end_word":2138,"sentiment":"positive","sentiment_score":0.5455715656280518},{"text":"Yeah. And that's it. I'm pretty sure we just calculated it on the minimum, which is that four Yes. or 5%, which seemed to be enough at the time. But if At things the get time, bad it's enough, perfect. that extra one, two, three, four, or 5%, Yes. I think that might be and look. It's it's one of the things where if you need it, you need it. And you can always Yes. make it back at the end, but Yes.","start_word":2139,"end_word":2221,"sentiment":"neutral","sentiment_score":0.2080727368593216},{"text":"that's what it's there for at the end of the day.","start_word":2222,"end_word":2232,"sentiment":"positive","sentiment_score":0.3557541072368622},{"text":"Yes. Yep. No. No.","start_word":2233,"end_word":2236,"sentiment":"neutral","sentiment_score":0.1887160688638687},{"text":"It it's it's it's it's very reassuring to know that I've that I've got that as a backup plan in case whatever happens.","start_word":2237,"end_word":2259,"sentiment":"positive","sentiment_score":0.3489004969596863},{"text":"Yeah. For example, if I go to court and because I had that panic anxiety episode thinking, well, he's changed the locks. What what do I grab? Where do I go? And then I had the car accident because I just Yeah. so if if I have a fine to pay, if I have to pay for my car and someone else's car, the car that I brushed up against, I I know that it's good to know that I can that I can that I can communicate with someone and say, look. I need to get another five because I gotta pay for my car and this car and Yeah. my fine if I get a fine. You know? I can't afford the 10,000 for a solicitor to represent me, but I've got all my documents from my psychiatrist and and I'm just going to go to court by myself and just say, well, these are the facts. This is what happened. I can't afford a solicitor, but, you know, I got told the day that I arrived from overseas that the locks have been changed and to grab what I needed and to leave. Yeah.","start_word":2260,"end_word":2456,"sentiment":"neutral","sentiment_score":-0.10242607644971856},{"text":"And it it it affected me, and I had a a chronic you know, I had a pretty bad anxiety attack, and I I just lost. I I honestly can't remember how I drove home. I I I can't explain to you because I'm It's thinking almost, like, where disassociated am I gonna go? the whole time.","start_word":2457,"end_word":2513,"sentiment":"negative","sentiment_score":-0.4634690582752228},{"text":"Yeah. And and my psychiatrist said to me that I went through, like, what they call a a global transient amnesia thing.","start_word":2514,"end_word":2535,"sentiment":"neutral","sentiment_score":-0.3227132558822632},{"text":"And she said, she's gonna write in her letter that the chances of that happening again is basically not gonna happen because it only happens in extreme situations where you just go into, like, deep shock. Like, you know, the death of I don't even don't even wanna go there. But No. I was just, and I hadn't disclosed anything to my coworkers, and I'm driving home thinking, oh, shit. What am where am I gonna go?","start_word":2536,"end_word":2612,"sentiment":"negative","sentiment_score":-0.4621419906616211},{"text":"Yeah. What what am I gonna take?","start_word":2613,"end_word":2619,"sentiment":"neutral","sentiment_score":-0.3165954053401947},{"text":"Like but if I have to if I have to pay a phone and I have to pay for my car to get fixed, I just need my license back because I can't I just can't keep Ubering to work and back.","start_word":2620,"end_word":2661,"sentiment":"negative","sentiment_score":-0.35464420914649963},{"text":"It's just Yeah. You'll it's need just it for work when you get back into that next month. yeah. It's it's $50 a day. You know?","start_word":2662,"end_word":2687,"sentiment":"neutral","sentiment_score":-0.12233421951532364},{"text":"I I can't I can't afford that.","start_word":2688,"end_word":2694,"sentiment":"negative","sentiment_score":-0.4481653571128845},{"text":"But anyway, I'll I'll just have to represent myself and be honest and say, well, you know, this is what happened and I yes.","start_word":2695,"end_word":2718,"sentiment":"neutral","sentiment_score":-0.1436752825975418},{"text":"I'm guilty and I and there's not a day where I don't think about what could have happened to. I could have injured. I could have but it's something that happened to me physically that I couldn't help Yeah.","start_word":2719,"end_word":2757,"sentiment":"negative","sentiment_score":-0.4890376925468445},{"text":"under the circumstances.","start_word":2758,"end_word":2760,"sentiment":"neutral","sentiment_score":-0.02070302516222},{"text":"And I'm happy to, you know, if if whatever you choose that, you know, whatever whatever happens, I'm happy to copy it on the chin and and take responsibility.","start_word":2761,"end_word":2789,"sentiment":"positive","sentiment_score":0.493322879076004},{"text":"And that's that's all I can say. I can only be honest, and hopefully, I'll have a a good magistrate. I don't know. I don't think there are any good magistrates in Windsor. They're all Yeah. And just It say, depends yes. on who I accept you get on the day. yeah. I'll just say, yes. I accept responsibility. Yes. I am guilty. Yes. But it was due to a medical episode that I couldn't help. I've got a supporting letter from my psychiatrist. I got told on the day I came back from overseas that the locks were changed and I had to leave.","start_word":2790,"end_word":2894,"sentiment":"neutral","sentiment_score":-0.07827652990818024},{"text":"And it just affected me in a way that I was sleep deprived.","start_word":2895,"end_word":2907,"sentiment":"negative","sentiment_score":-0.5664199590682983},{"text":"I stayed for the airport for two days.","start_word":2908,"end_word":2915,"sentiment":"neutral","sentiment_score":-0.3092065751552582},{"text":"I was on antibiotics. I had a chest infection.","start_word":2916,"end_word":2924,"sentiment":"negative","sentiment_score":-0.44461047649383545},{"text":"I you know?","start_word":2925,"end_word":2927,"sentiment":"neutral","sentiment_score":-0.3146158456802368},{"text":"And I I can't say anymore.","start_word":2928,"end_word":2933,"sentiment":"negative","sentiment_score":-0.41243627667427063},{"text":"And I was gonna say, you know, I'll just leave it in your hands and you decide what what I deserve. Like and I'll just copy it on the chin. Like, there's nothing more I can do because I don't have an excuse and I'm not gonna make an excuse because I'm just gonna tell the truth. Yeah. You can imagine what it'd be like if you spend $10,000 on a solicitor and you get the same outcome for it. Exactly. Like, it's just at this point, Exactly. it's more about just trying to move forward. Yeah.","start_word":2934,"end_word":3030,"sentiment":"neutral","sentiment_score":-0.08811838179826736},{"text":"So I was gonna say I I I can't afford to be represented. Like, I I I I couldn't afford representation.","start_word":3031,"end_word":3051,"sentiment":"negative","sentiment_score":-0.371285080909729},{"text":"So I'm just presenting I wonder you if with you it. can do the, like, public public attorneys that that get provided for that at least to help you with the process Apparently and everything. yeah. Apparently, when I get to court, there is a a a person that I can speak to, and he'll be sitting next to me advising me. Oh, yeah. But, I mean, I'm an army girl. I'm an army. I'm an air force girl. You know, I'm happy to stand there and say this is what happened. And, you know, it was a medical episode.","start_word":3052,"end_word":3151,"sentiment":"neutral","sentiment_score":-0.033846456371247766},{"text":"I have no excuse, but I couldn't help this medical episode because of what I came home to.","start_word":3152,"end_word":3169,"sentiment":"negative","sentiment_score":-0.3528154194355011},{"text":"Yeah. And, you know, if I have to pay a fine, if I have to pay for the other car in my car, I'm happy to do that. But I I need my car because I can't afford to be Ubering it from Richmond to Windsor every day. It's costing me $50 a day. Yeah. Exactly. Right. And my my driving record is good. I've I've only had two I've had two speeding tickets by five kilometers extra exceeding five kilometers coming down Bill's on the road in the last three years. So there's no DUIs. There's no I don't have a black I mean, it's not a good traffic record if you have the I mean, if you're speeding, but it's not as bad as, you know. So I'll just I'll I'll just do it and I'll just have to cop it on the chin, but I certainly can't afford $50 a day Yeah. in Uber and stuff. But it is it is nice to know that if push comes to shove and I need to withdraw another five, well then I'll another 5%. Well, at least I know I've got that. Yeah. Yeah. But I don't know what the outcome is gonna be at the moment. So Yeah. When's all that teed up for? Is there a date yet or not yet? yeah. Yeah. 9 at Windsor Local Court. Yep. Yep.","start_word":3170,"end_word":3402,"sentiment":"neutral","sentiment_score":-0.043699365109205246},{"text":"And then, hopefully, So once that's all done, you get some reassurance that it's kind of behind you, and then you can move back into going back into work after that around the same similar date. yeah. That'd be good.","start_word":3403,"end_word":3442,"sentiment":"positive","sentiment_score":0.3751428723335266},{"text":"Oh, sorry. No. No. It was meant for the get it was I think they they put it off till the sorry. The June because I'm on not I'm on non weight bearing. So they asked me to send to email the court and explain to them what my situation Right. is. And the investigators have all my information and they they put it I think it's the June 23. So if I do get clearance on the June 9, I've only got, like, two weeks to pay Uber to go to work and back until I go to court. Yeah. So it's just I just think, oh my god.","start_word":3443,"end_word":3552,"sentiment":"neutral","sentiment_score":-0.11805449426174164},{"text":"What have I done in my previous life to deserve all this?","start_word":3553,"end_word":3564,"sentiment":"negative","sentiment_score":-0.4361360371112823},{"text":"Yeah. There's a few things compounding all at once. It's just gonna be messing It's with your head at the moment. just, you know, it's just coming back. It's just him telling me, you know, what is it gonna take for you to leave? What? You want $10, $15? And I was just like, what? For the first year. And I bought curtains. I bought Venetian blinds. I bought you know, we we did the en suites. We got a new kitchen, and that was all of my I was contributing financially. I was cleaning. I was cooking.","start_word":3565,"end_word":3662,"sentiment":"neutral","sentiment_score":-0.180923655629158},{"text":"I was and for him to do that, I thought, you don't deserve me.","start_word":3663,"end_word":3676,"sentiment":"negative","sentiment_score":-0.4599860310554504},{"text":"Like, you Yeah.","start_word":3677,"end_word":3679,"sentiment":"neutral","sentiment_score":-0.24125130474567413},{"text":"can get a hell. And I'm not just gonna walk out with two plastic bags.","start_word":3680,"end_word":3694,"sentiment":"negative","sentiment_score":-0.3989063501358032},{"text":"Like, I'm I'm gonna get I'm gonna borrow money, and I'm gonna get a solicitor.","start_word":3695,"end_word":3709,"sentiment":"neutral","sentiment_score":-0.2967531979084015},{"text":"And I don't I've worked too hard in my life, and to start again at the age of 62 is is just I I I don't know what the word is. They're just batting Yeah. shit. I don't know.","start_word":3710,"end_word":3748,"sentiment":"negative","sentiment_score":-0.43943047523498535},{"text":"I get you. I don't know. But I want you to send me I'll I'll you you've got my current address, haven't you? 35 Grand Avenue. No. Let me have a quick look. I've still got Paget Street on the main we No. No. switched No. systems It's around. it's So 35 Grand for now. What I found out was I was only a month at Paget Street, and I put a little camera because I noticed things were moving around in in in my room. I was only renting a room because that was Hello? the only place that I could get when I was in hospital.","start_word":3749,"end_word":3856,"sentiment":"neutral","sentiment_score":-0.07556891979442702},{"text":"And then I found that my things had been moved, and she she went into she's crazy lady. She went into my top drawer where I had all of my psychiatrist paperwork and scripts and stuff. She rang her 11 times. She rang the receptionist 11 times, and my psychiatrist rang me and she said, Trish, you need to get the hell out of there. And I was just like, well, where do I go?","start_word":3857,"end_word":3931,"sentiment":"negative","sentiment_score":-0.4432871341705322},{"text":"And then Yeah. I found this place. And she said she rang 11 times and she said, I've had to drag Patricia up the stairs every day of the week.","start_word":3932,"end_word":3961,"sentiment":"neutral","sentiment_score":-0.2683749198913574},{"text":"She doesn't get home till three in the morning.","start_word":3962,"end_word":3970,"sentiment":"negative","sentiment_score":-0.3436591625213623},{"text":"And I'm thinking three in the morning, like, what place at Richmond of all places? This is in the sticks. Everything closes at ten. And and I said to her I said, I come straight home from work. I go in my room and I close the door, and that's it.","start_word":3971,"end_word":4021,"sentiment":"neutral","sentiment_score":-0.20227228105068207},{"text":"And she said, no. She's she's she's she's mentally dis like, she's got issues. You need to get out of there.","start_word":4022,"end_word":4042,"sentiment":"negative","sentiment_score":-0.5793604850769043},{"text":"Yeah. And so I started looking around, and I found this place. And then I didn't tell her I was leaving. I left.","start_word":4043,"end_word":4065,"sentiment":"neutral","sentiment_score":-0.1622239202260971},{"text":"She kept my bond.","start_word":4066,"end_word":4069,"sentiment":"negative","sentiment_score":-0.4260929226875305},{"text":"I had she kept my bond.","start_word":4070,"end_word":4075,"sentiment":"neutral","sentiment_score":-0.269345760345459},{"text":"She kept I was wrong making advance, so I I I didn't even ask for that.","start_word":4076,"end_word":4091,"sentiment":"negative","sentiment_score":-0.5229521989822388},{"text":"And I got up at three in the morning, started packing my things, and the chaplain from work came as a support person. Yep. And this woman came out of the house and she said, I presume you're leaving today when her and her husband was helping me. And I didn't have much because you you can understand I was renting a room. Okay? Yeah. I I just had clothing and and I said, yeah, I am. And she said, I thought I heard you scurrying around this morning.","start_word":4092,"end_word":4180,"sentiment":"neutral","sentiment_score":-0.19588499373934243},{"text":"And I looked at her and I said, don't talk to me. Stay away from me.","start_word":4181,"end_word":4196,"sentiment":"negative","sentiment_score":-0.3574378490447998},{"text":"And then I said to my support person, the chaplain, I said to her, can't leave me alone because I'm afraid of her. And there was a period of, like, maybe a minute when she took a bag outside. And then this woman came in the room and she said, I just wanna let you know that I have cameras all over the house. And I said, oh, good. So when I take you to court over defamation, you'd be able to prove that you had to drag me up the stairs and put me to bed every morning, every day of the week at three in the morning. And her face just dropped. Gee.","start_word":4197,"end_word":4311,"sentiment":"neutral","sentiment_score":-0.20240236818790436},{"text":"Thinking Some people I was are. gonna take it further because that was untrue. You know, I get home at quarter to six and I would just go in my room and close the door and just sit on the bed thinking, oh god. Is this gonna be the rest of my life? Like, what am I gonna do?","start_word":4312,"end_word":4370,"sentiment":"negative","sentiment_score":-0.42289361357688904},{"text":"Yeah. And and I said, oh, good. So when I take you to court, you'd be able to provide evidence that you'd have to drag me up the stairs every morning at three in the morning. And then her yeah. Like I said, her face just dropped thinking, oh, shit. Well, no.","start_word":4371,"end_word":4422,"sentiment":"neutral","sentiment_score":-0.1648573875427246},{"text":"That didn't happen.","start_word":4423,"end_word":4425,"sentiment":"negative","sentiment_score":-0.3581291139125824},{"text":"Bet you'd be glad And to be out of there. I what's that? bet you'd be glad to be out of there. No. Honestly, I I just every, you know, like, I I would take photos of, like, documents that I had in my top drawer with, you know, with the solicitor stuff and stuff. And then when I came home, I would find things that moved had been moved around. Yeah. And and I I just slept without telling her, and so I lost three weeks rent.","start_word":4426,"end_word":4513,"sentiment":"neutral","sentiment_score":-0.17218808829784393},{"text":"And I I honestly, at that time, I just didn't care. I just she she I was I was afraid of her. I was really I didn't know what she was capable of.","start_word":4514,"end_word":4546,"sentiment":"negative","sentiment_score":-0.4718879461288452},{"text":"And and so then I came here and the owners are amazing.","start_word":4547,"end_word":4558,"sentiment":"positive","sentiment_score":0.3509821891784668},{"text":"But the only thing that bugs me is that I mean, it's a beautiful little granny flat. Don't get me wrong. But I need the front door open to get a bit of light and a bit of sunshine. And Yeah. when the toddler comes out to walk around, they they just walk in and just close the front door on me. They don't ask me, and then I'm stuck in a in in a it it's basically a dark room. Yeah. Right. And they just do it. And then I think, oh, shit. Like, this is it for another, what, fourteen hours before I go to sleep. And that Uh-huh. depresses Yeah. me. So I'm sure you'll be glad it to be going back into the office. I just need to go to work. And it's winter, and I can come home in the dark and just close the door and just have a shower, do what I gotta do, have something to eat and go to sleep and just I I I I was getting up. I was walking to the station. It's a thirty five minute walk. So I was walking in the dark to get the train, and then I was walking from Windsor Station. Oh, you you don't know. Sorry. You're in a different state. So then it was another thirty minute walk to the office. But I didn't mind because it was clearing my head and I was getting exercise. And I've always been a runner and this is how I sprain my this is how I break my ankle. So I'm fit and I've walked into the office and I've walked at home and I didn't care. You know? I thought, well, you know, I'll get home. It's dark. What am I supposed to do? But now that I'm here all day and the sun comes out to crawl around the garage, so they just walk in just they don't even ask me.","start_word":4559,"end_word":4888,"sentiment":"neutral","sentiment_score":-0.05383695525427659},{"text":"They just close it all. I'm stuck in a in a dark room, and I think I can't it's not doing my mental health any good.","start_word":4889,"end_word":4914,"sentiment":"negative","sentiment_score":-0.5674358010292053},{"text":"Yeah. So my son my other son said to me, mom, why don't we just until the property settlement comes in, why don't we just bring together? You know, you're paying $4.30. I'm paying $4.50. We can get a house to ourselves, you know, where you don't have to have the doors and the windows closed. And so we're kind of we're kind of looking at that.","start_word":4915,"end_word":4981,"sentiment":"neutral","sentiment_score":-0.07255576550960541},{"text":"But at the moment, I'm just in a I'm just in a big black hole.","start_word":4982,"end_word":4996,"sentiment":"negative","sentiment_score":-0.46765586733818054},{"text":"And so then, of course, when I spoke about to the lady about income insurance and she said, well, no.","start_word":4997,"end_word":5016,"sentiment":"neutral","sentiment_score":-0.18030257523059845},{"text":"You don't qualify.","start_word":5017,"end_word":5019,"sentiment":"negative","sentiment_score":-0.34806880354881287},{"text":"I thought, well, what am I paying for? What Yeah. is income insurance? What is it covering me for? Do I have to tell you, oh, I'm gonna break a leg in two weeks' time, and it's gotta be sixty days.","start_word":5020,"end_word":5060,"sentiment":"neutral","sentiment_score":-0.18465225398540497},{"text":"I don't need sixty days, and I'm not gonna milk it to get whatever they're gonna give me.","start_word":5061,"end_word":5078,"sentiment":"negative","sentiment_score":-0.348856121301651},{"text":"It's like, I I I I I I just I just didn't I just didn't get it. I thought income insurance was to help me to with expenses, you know, with, like, my Uber and my medication and getting someone to I can't even change my own sheets because I'm on crutches and I've got a moon boot and I'm not allowed to wait there. So Yeah.","start_word":5079,"end_word":5145,"sentiment":"neutral","sentiment_score":-0.3158324360847473},{"text":"I can't clean my floor. I can't take my rubbish out. I can't you know? And I was just disappointed that that they couldn't support me. And I I don't understand how income support works. What's the point of having it?","start_word":5146,"end_word":5186,"sentiment":"negative","sentiment_score":-0.5827311277389526},{"text":"Is it still worthwhile having it? Like Yeah. It's all for this long term. I mean, they call it short term because it's less than, like, twelve months or two years, but anything for more than that. That's the problem with the waiting periods. Sometimes you get a thirty day waiting period. Sometimes you get a sixty. And I know there's some people out there who are given a default ninety days, and they can't claim on anything up until three months is elapsed, Oh, god.","start_word":5187,"end_word":5272,"sentiment":"neutral","sentiment_score":-0.045479439198970795},{"text":"which is just Well, painful.","start_word":5273,"end_word":5277,"sentiment":"negative","sentiment_score":-0.3408762514591217},{"text":"I can So forget about that because, hopefully, after the ninth, I'm I'll get clearance. And even if I I can I can get they allow me to go to work in a moon boot, but they won't allow me to go back in with crutches because, I mean, I can understand?","start_word":5278,"end_word":5329,"sentiment":"neutral","sentiment_score":-0.08910668641328812},{"text":"I can hurt myself.","start_word":5330,"end_word":5333,"sentiment":"negative","sentiment_score":-0.34951546788215637},{"text":"I can hurt someone else. And it but, hopefully, after the ninth, they'll say, well, that's fine. You can wait there on your moon boot.","start_word":5334,"end_word":5358,"sentiment":"neutral","sentiment_score":0.05560488626360893},{"text":"That'd be good.","start_word":5359,"end_word":5361,"sentiment":"positive","sentiment_score":0.42456457018852234},{"text":"You do the the court. You do the get back to work. Hopefully, your son can still be there for that kind of longer term living Yeah. situation. And then before you know it, it'll be Christmas. Yeah. No. Gosh. Don't The I time can goes wait. too quick, Trish. The time goes I too quick. I know. I know. And the older you get, the freaking quicker it goes. July turns into September. Like, it's just Yeah. it's just crazy. But I want you to send me, you've got 35 Grand Avenue now, haven't you? Yeah. Yep. I've got I've got that on there. That's the one that you put in for the ART forms. Yes. Yes. Yes. Yes.","start_word":5362,"end_word":5481,"sentiment":"neutral","sentiment_score":0.03256997838616371},{"text":"So I want you to send me what I owe you because I'm extremely grateful, and you've been ever so kind.","start_word":5482,"end_word":5502,"sentiment":"positive","sentiment_score":0.5368094444274902},{"text":"And I I don't Yep. know what I I don't know what I would have done without your assistance.","start_word":5503,"end_word":5521,"sentiment":"neutral","sentiment_score":-0.25259679555892944},{"text":"You and Jordan have been have been absolutely a lifesaver. Oh, I It's really just appreciate the kind words there. been it's and and Jordan's been amazing. Jordan has been ever so patient, and she's a real value to your company. And and I'm I'm I'm I'm very, very, very grateful. Yeah. Jordan's got a heart of gold. She's just she's just I I she's just amazing at what she does.","start_word":5522,"end_word":5592,"sentiment":"positive","sentiment_score":0.6815508008003235},{"text":"And I I think for people like me that are calling who are at the weekends and and think, well, what am I gonna do?","start_word":5593,"end_word":5617,"sentiment":"neutral","sentiment_score":0.1747640073299408},{"text":"She was just amazing. She put me at ease. She reassured me.","start_word":5618,"end_word":5629,"sentiment":"positive","sentiment_score":0.6192607283592224},{"text":"She I can't I can't I can't give her enough enough credit. But I I would like you to send me an invoice to this address for what I owe you. And I'll I'll I'll I'll I'll I'll keep you in touch when whatever happens after the ninth. And if I if if, you know, if the magistrate because the magistrate's at Windsor are I know them all because I used to work for a solicitor firm at Richmond. And if they're having a bad day, they'll just take it out on you, and they're known for that. So I'm prepared for the worst. And if they say, well, we're gonna find you, you know, 250 whatever and 2500 and you gotta pay for the other car and you gotta pay for your own car, well, then I might need some assistance. It just depends who I get. Yeah. And And it's one of those things, Trish, that hopefully, all you're gonna need to do is just if you call ART and they've already got it all set up, they can help you tweak the account for the extra withdrawal. And Yeah. I'm fingers crossed, I'm hoping that they are able to just amend things or, you know, maybe it might be a slight extra form to tweak the the amounts Sure. or anything, Sure. but it should be I'm I'm praying that they can help you out with it now that we've Yes. got it all set up. You know? Yeah. Yeah. But I'm I'm I'm I'm just and then once this is over on the ninth and once I'm back at work, I've changed my beneficiaries. So it's just my son's.","start_word":5630,"end_word":5912,"sentiment":"neutral","sentiment_score":0.04554774047471188},{"text":"Nice. Yep. So that's good.","start_word":5913,"end_word":5917,"sentiment":"positive","sentiment_score":0.5092235803604126},{"text":"I'll just after the ninth, I'll discuss with you I forget the process you told me about putting in extra money into my super. Yeah.","start_word":5918,"end_word":5942,"sentiment":"neutral","sentiment_score":0.17939139902591705},{"text":"That was that, like, salary sacrifice transition to retirement combo where now that you've already got the transition set up, like, that'll be that'll be a good thing to start doing next financial year once you're all safe and sound.","start_word":5943,"end_word":5982,"sentiment":"positive","sentiment_score":0.4300760328769684},{"text":"Yep. Yep. Yep. But for the time being, Trish, look, I'm not gonna send you an invoice for anything. We you don't owe us anything. We're not gonna charge you for it. The Oh, no, Tommy. No. No. No. No. No. I I you all what I did what was help with the form and and, you know, help as an ear. If there's something that we can do for you advice wise for that contributions afterwards, I'd be happy to help. I'm not gonna charge yes. you a cent. The only thing I would ask, if you're okay to do this for us, is Yes. if you wouldn't mind popping in, like, a Google review and mentioning Oh, Jordan absolutely. so that the bosses can see. Absolutely. Absolutely. Absolutely.","start_word":5983,"end_word":6112,"sentiment":"neutral","sentiment_score":0.07075555622577667},{"text":"With pleasure.","start_word":6113,"end_word":6114,"sentiment":"positive","sentiment_score":0.37198102474212646},{"text":"Yeah. Absolutely. I'll I'll With send you pleasure.","start_word":6115,"end_word":6122,"sentiment":"neutral","sentiment_score":0.27358347177505493},{"text":"out a text, and I think she would really appreciate that because, like you said, she does work very hard, and She does. it's nice to get that recognition. And sometimes we deal with some tough cases, and it's nice to have some positives every now and then.","start_word":6123,"end_word":6170,"sentiment":"positive","sentiment_score":0.38376519083976746},{"text":"Yeah. Yeah. And and unfortunately, even with me, you know, it's it's my job.","start_word":6171,"end_word":6184,"sentiment":"neutral","sentiment_score":-0.20011615753173828},{"text":"People are very quick to put in bad comments.","start_word":6185,"end_word":6193,"sentiment":"negative","sentiment_score":-0.4578915536403656},{"text":"So when you do something good and you said to them, look, can you put a Google review?","start_word":6194,"end_word":6211,"sentiment":"neutral","sentiment_score":-0.1237071380019188},{"text":"They never do.","start_word":6212,"end_word":6214,"sentiment":"negative","sentiment_score":-0.38121944665908813},{"text":"Yeah. And you think, oh, I I work so hard on your case. They're very they're very quick. Oh, they're very talented and very quick at saying, oh, Patricia, you know, did this, and she pushed me to do this, and she kept my payments, and she but when you do something good for someone, they just forget about you. They just get on with their life and they just forget about It's all too it. quick. Yeah. I understand. Yeah. Yeah. So I I I I totally understand, and it'll be my pleasure to do that Alright. I'll get because you on I to send out a text then. yes, please.","start_word":6215,"end_word":6326,"sentiment":"neutral","sentiment_score":0.0723680779337883},{"text":"And I'm I'm extremely, extremely grateful for your services, and I I I don't know how I could have coped without your assistance and your advice. You you guys have been absolutely a lifesaver. That means the world to me, Trish. It was a pleasure.","start_word":6327,"end_word":6371,"sentiment":"positive","sentiment_score":0.5365614891052246},{"text":"Alright. Thank you, Tommy. And I will be in touch with Don't Leave the Country. That'll Don't be you good. dare But if leave nothing me, else Tommy, because I will track you down and I will find you. No. No. No, Trish. I hope I get to chat to you in a couple of months' time and everything's on Yes. the up and up, and we can focus on the next foot in front of the other. Absolutely. Absolutely. And, again, I'm I'm I'm very grateful and very appreciative, and I I I can't thank you enough. No worries at all.","start_word":6372,"end_word":6473,"sentiment":"neutral","sentiment_score":0.08507458120584488},{"text":"It Thank was a you pleasure. very much. I appreciate it, and I hope you have a fantastic day. I will absolutely now, and I hope we get to chat in a couple of months, and I get to hear all the good news.","start_word":6474,"end_word":6517,"sentiment":"positive","sentiment_score":0.45760077238082886},{"text":"Yes.","start_word":6518,"end_word":6518,"sentiment":"neutral","sentiment_score":0.26531362533569336},{"text":"And hopefully, I'll be in a better place.","start_word":6519,"end_word":6526,"sentiment":"positive","sentiment_score":0.399069219827652},{"text":"Absolutely. Alright.","start_word":6527,"end_word":6528,"sentiment":"neutral","sentiment_score":0.16740980744361875},{"text":"You have a I'll fantastic be on week, I'll be Trish. on the farm and eat your wife.","start_word":6529,"end_word":6546,"sentiment":"positive","sentiment_score":0.5627952218055725},{"text":"No. You become a celebrity I I hate before you freaking know it. cows. No. I'm not gonna qualify. I'm sure there's another one there. Meredith's side or something. I don't No. know if it shows these days. Oh, I can't be bothered. I just can't be bothered, honestly.","start_word":6547,"end_word":6595,"sentiment":"neutral","sentiment_score":-0.17213174700737},{"text":"But but, again, thank you so much. Have an awesome day, and I will be in touch and let you know how I'm going. You too, Trish. I look forward to it, mate. Thank you very much, Tommy. I'm very grateful. Thank you, Trish. Talk to you soon. I give my love to Jordan. Thank you.","start_word":6596,"end_word":6651,"sentiment":"positive","sentiment_score":0.6959782242774963},{"text":"I will. I will. Bye. Alright. Tada. Bye.","start_word":6652,"end_word":6659,"sentiment":"neutral","sentiment_score":0.2060258835554123}],"average":{"sentiment":"neutral","sentiment_score":-0.09026343684332072}}}}