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Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.04572393745183945},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":0.0014898652443662286},{"text":"Thanks, Andrew.","start":12.559999,"end":13.46,"sentiment":"positive","sentiment_score":0.39514313638210297},{"text":"Please stay on the line.","start":13.599999,"end":14.9,"sentiment":"neutral","sentiment_score":0.16677678227424622},{"text":"Hello?","start":27.735,"end":28.235,"sentiment":"neutral","sentiment_score":0.0940648913383484}],"sentiment":"neutral","sentiment_score":0.07151187427341937,"num_words":25,"start":0.32,"end":28.235},{"sentences":[{"text":"What you're hearing from me?","start":38.95,"end":40.81,"sentiment":"neutral","sentiment_score":-0.0019318025559186935},{"text":"Oh, okay.","start":58.530003,"end":59.010002,"sentiment":"neutral","sentiment_score":-0.1291893720626831},{"text":"Now that would have been the last guy.","start":59.010002,"end":60.530003,"sentiment":"negative","sentiment_score":-0.3655177168548107},{"text":"He's he's left now.","start":60.530003,"end":61.91,"sentiment":"negative","sentiment_score":-0.35956594347953796},{"text":"So, yeah, I I don't know anything about it.","start":64.69,"end":67.35,"sentiment":"negative","sentiment_score":-0.354998638232549}],"sentiment":"neutral","sentiment_score":-0.27947967891980496,"num_words":28,"start":38.95,"end":67.35},{"sentences":[{"text":"If you wanna send an email through with some stuff, I can have a look at it.","start":95.43,"end":98.73,"sentiment":"neutral","sentiment_score":0.2664393037557602},{"text":"Easiest file will be it@wmpg.com.au.","start":106.505,"end":113.485,"sentiment":"neutral","sentiment_score":0.14129775911569595},{"text":"Kevin, you say?","start":123.28,"end":124.74,"sentiment":"neutral","sentiment_score":-0.03456334521373113},{"text":"Kevin?","start":132.255,"end":132.755,"sentiment":"neutral","sentiment_score":-0.07379975914955139},{"text":"No.","start":134.095,"end":134.495,"sentiment":"neutral","sentiment_score":-0.3269008994102478}],"sentiment":"neutral","sentiment_score":0.17524319500834853,"num_words":27,"start":95.43,"end":134.495},{"sentences":[{"text":"I don't I don't know about a Kevin at all.","start":134.495,"end":136.915,"sentiment":"neutral","sentiment_score":-0.3261298030614853},{"text":"Yeah.","start":150.74,"end":150.98,"sentiment":"neutral","sentiment_score":0.009754667058587074},{"text":"Yeah.","start":150.98,"end":151.3,"sentiment":"neutral","sentiment_score":0.015506027266383173},{"text":"Send it to me.","start":151.3,"end":152.36,"sentiment":"neutral","sentiment_score":-0.007353839231655002},{"text":"Just Ben.","start":152.5,"end":153.32,"sentiment":"neutral","sentiment_score":-0.011252476368099451}],"sentiment":"neutral","sentiment_score":-0.18266431366403899,"num_words":18,"start":134.495,"end":153.32},{"sentences":[{"text":"Yep.","start":155.14,"end":155.64,"sentiment":"neutral","sentiment_score":0.027608050033450127},{"text":"Alright.","start":164.88501,"end":165.285,"sentiment":"neutral","sentiment_score":0.1158597692847252},{"text":"I'll have a look.","start":165.285,"end":166.425,"sentiment":"neutral","sentiment_score":0.18034672737121582},{"text":"You too.","start":169.445,"end":170.005,"sentiment":"positive","sentiment_score":0.4280073046684265},{"text":"Alright.","start":170.005,"end":170.505,"sentiment":"neutral","sentiment_score":0.18887369334697723}],"sentiment":"neutral","sentiment_score":0.21219367016520765,"num_words":9,"start":155.14,"end":170.505},{"sentences":[{"text":"Bye.","start":170.565,"end":171.065,"sentiment":"neutral","sentiment_score":-0.1108447164297104}],"sentiment":"neutral","sentiment_score":-0.1108447164297104,"num_words":1,"start":170.565,"end":171.065}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hello?\n\nChannel 0: Oh, hi. Good day to you. My name is Andrew from Vigilance AI. Have I talked to you anytime?\n\nChannel 1: What you're hearing from me?\n\nChannel 0: Oh, yes. Vigilance AI. I was actually calling you back because the last time that we spoken, you mentioned to call you back on this month to see if you're available for a demo, which is why I'm calling back to find out if you're available for a quick demo next week.\n\nChannel 1: Oh, okay. Now that would have been the last guy. He's he's left now.\n\nChannel 0: Oh,\n\nChannel 1: So,\n\nChannel 0: you\n\nChannel 1: yeah,\n\nChannel 0: mean\n\nChannel 1: I I don't know anything about it.\n\nChannel 0: oh, yeah. Well, let me introduce myself. My my name is Andrew from Vigilance AI, and that's our AI MDR platform. We have actually helped companies with their cybersecurity It's just a fraction of a cost since it's done by AI, but we still have a human in the loop, which is why we wanted to show you how we can help your team.\n\nChannel 1: If you wanna send an email through with some stuff, I can have a look at it.\n\nChannel 0: Oh, yeah. I can certainly do that. What is your current email where we can send this information to?\n\nChannel 1: Easiest file will be it@wmpg.com.au.\n\nChannel 0: @some.au. And is this still Kevin that I'm talking to? Or\n\nChannel 1: Kevin, you say?\n\nChannel 0: Yeah. That that's was the last person I was able to talk to you in this number.\n\nChannel 1: Kevin? No. I don't I don't know about a Kevin at all.\n\nChannel 0: Oh, dear. That's strange. Yeah. But yeah. I'm just going to send you this email.\n\nShould I address it with you?\n\nChannel 1: Yeah.\n\nChannel 0: Can\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Send\n\nChannel 0: have\n\nChannel 1: it\n\nChannel 0: your\n\nChannel 1: to\n\nChannel 0: name?\n\nChannel 1: me.\n\nChannel 0: Mhmm.\n\nChannel 1: Just Ben.\n\nChannel 0: Ben?\n\nChannel 1: Yep.\n\nChannel 0: Alright. Yeah. Let me send that email so that you can check us out, and hopefully, we can speak again,\n\nChannel 1: Alright.\n\nChannel 0: Ben?\n\nChannel 1: I'll have a look.\n\nChannel 0: Alright, Ben. You have a great day, mate. You take care.\n\nChannel 1: You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.04572393745183945},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":0.0014898652443662286}],"sentiment":"neutral","sentiment_score":0.004091869491864653,"channel":1,"num_words":17,"start":0.32,"end":5.22},{"sentences":[{"text":"Andrew?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.02525465004146099}],"sentiment":"neutral","sentiment_score":0.02525465004146099,"channel":0,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"Thanks, Andrew.","start":12.559999,"end":13.46,"sentiment":"positive","sentiment_score":0.39514313638210297},{"text":"Please stay on the 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hopefully, we can speak again,","start":158.58499,"end":163.93694,"sentiment":"neutral","sentiment_score":0.13671336902512443}],"sentiment":"neutral","sentiment_score":0.125899744220078,"channel":0,"num_words":20,"start":156.985,"end":163.93694},{"sentences":[{"text":"Alright.","start":164.88501,"end":165.285,"sentiment":"neutral","sentiment_score":0.1158597692847252}],"sentiment":"neutral","sentiment_score":0.1158597692847252,"channel":1,"num_words":1,"start":164.88501,"end":165.285},{"sentences":[{"text":"Ben?","start":165.27693,"end":165.77693,"sentiment":"neutral","sentiment_score":0.08056250214576721}],"sentiment":"neutral","sentiment_score":0.08056250214576721,"channel":0,"num_words":1,"start":165.27693,"end":165.77693},{"sentences":[{"text":"I'll have a 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care.","start":168.95692,"end":169.67693,"sentiment":"positive","sentiment_score":0.7230101426442465}],"sentiment":"positive","sentiment_score":0.7200742932883176,"channel":0,"num_words":11,"start":167.11693,"end":169.67693},{"sentences":[{"text":"You","start":169.445,"end":169.685,"sentiment":"positive","sentiment_score":0.4218035936355591}],"sentiment":"positive","sentiment_score":0.4218035936355591,"channel":1,"num_words":1,"start":169.445,"end":169.685},{"sentences":[{"text":"Bye","start":169.67693,"end":169.91693,"sentiment":"positive","sentiment_score":0.40963149070739746}],"sentiment":"positive","sentiment_score":0.40963149070739746,"channel":0,"num_words":1,"start":169.67693,"end":169.91693},{"sentences":[{"text":"too.","start":169.685,"end":170.005,"sentiment":"positive","sentiment_score":0.43421101570129395}],"sentiment":"positive","sentiment_score":0.43421101570129395,"channel":1,"num_words":1,"start":169.685,"end":170.005},{"sentences":[{"text":"bye.","start":169.91693,"end":170.41693,"sentiment":"neutral","sentiment_score":0.22626590728759768}],"sentiment":"neutral","sentiment_score":0.22626590728759768,"channel":0,"num_words":1,"start":169.91693,"end":170.41693},{"sentences":[{"text":"Alright.","start":170.005,"end":170.505,"sentiment":"neutral","sentiment_score":0.18887369334697723},{"text":"Bye.","start":170.565,"end":171.065,"sentiment":"neutral","sentiment_score":-0.1108447164297104}],"sentiment":"neutral","sentiment_score":0.039014488458633416,"channel":1,"num_words":2,"start":170.005,"end":171.065}]},"summary":{"result":"success","short":"An agent from Carrefourance AI calls a customer named Andrew to see if he is available for a demo. The agent introduces himself and explains that their AI MDR platform can help companies with cybersecurity costs. The agent asks for Andrew's email to send more information and they arrange to speak again soon."},"intents":{"segments":[{"text":"If you wanna send an email through with some stuff, I can have a look at it. Oh, yeah.","start_word":192,"end_word":210,"intents":[{"intent":"Send email with information","confidence_score":0.06316474}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.007023156620562077},{"text":"Thanks, Andrew.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.39514315128326416},{"text":"Please stay on the line. Hello? Oh, hi.","start_word":20,"end_word":27,"sentiment":"neutral","sentiment_score":0.20774422585964203},{"text":"Good day to you.","start_word":28,"end_word":31,"sentiment":"positive","sentiment_score":0.5536574721336365},{"text":"My name is Andrew from Vigilance AI. Have I talked to you anytime? What you're hearing from me? Oh, yes. Vigilance AI. I was actually calling you back because the last time that we spoken, you mentioned to call you back on this month to see if you're available for a demo, which is why I'm calling back to find out if you're available for a quick demo next week. Oh, okay.","start_word":32,"end_word":103,"sentiment":"neutral","sentiment_score":0.04037013649940491},{"text":"Now that would have been the last guy. He's he's left now.","start_word":104,"end_word":115,"sentiment":"negative","sentiment_score":-0.3693974018096924},{"text":"Oh, So, you yeah, mean I I don't know anything about it. oh, yeah. Well, let me introduce myself. My my name is Andrew from Vigilance AI, and that's our AI MDR platform.","start_word":116,"end_word":148,"sentiment":"neutral","sentiment_score":-0.047377604991197586},{"text":"We have actually helped companies with their cybersecurity It's just a fraction of a cost since it's done by AI, but we still have a human in the loop, which is why we wanted to show you how we can help your team.","start_word":149,"end_word":191,"sentiment":"positive","sentiment_score":0.4744549095630646},{"text":"If you wanna send an email through with some stuff, I can have a look at it. Oh, yeah.","start_word":192,"end_word":210,"sentiment":"neutral","sentiment_score":0.26848289370536804},{"text":"I can certainly do that.","start_word":211,"end_word":215,"sentiment":"positive","sentiment_score":0.4082621932029724},{"text":"What is your current email where we can send this information to? Easiest file will be it@wmpg.com.au. @some.au. And is this still Kevin that I'm talking to? Or Kevin, you say? Yeah. That that's was the last person I was able to talk to you in this number. Kevin? No. I don't I don't know about a Kevin at all. Oh, dear. That's strange. Yeah. But yeah. I'm just going to send you this email. Should I address it with you? Yeah. Can Yeah. I Send have it your to name? me. Mhmm. Just Ben. Ben? Yep. Alright. Yeah. Let me send that email so that you can check us out, and hopefully, we can speak again, Alright. Ben? I'll have a look.","start_word":216,"end_word":338,"sentiment":"neutral","sentiment_score":-0.008618725690899826},{"text":"Alright, Ben. You have a great day, mate. You take care. You Bye too.","start_word":339,"end_word":352,"sentiment":"positive","sentiment_score":0.6355977058410645},{"text":"bye. Alright. Bye.","start_word":353,"end_word":355,"sentiment":"neutral","sentiment_score":0.18723583221435547}],"average":{"sentiment":"neutral","sentiment_score":0.09525825486065984}}}}