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calling?","start":47.275,"end":53.055,"sentiment":"negative","sentiment_score":-0.5187114834785461}],"sentiment":"negative","sentiment_score":-0.5187114834785461,"channel":0,"num_words":10,"start":47.275,"end":53.055},{"sentences":[{"text":"No.","start":53.435,"end":53.755,"sentiment":"negative","sentiment_score":-0.33616387844085693},{"text":"Sorry.","start":53.755,"end":54.255,"sentiment":"neutral","sentiment_score":-0.2208981812000275},{"text":"Okay.","start":55.65894,"end":56.058937,"sentiment":"neutral","sentiment_score":-0.0736677348613739}],"sentiment":"neutral","sentiment_score":-0.2102432648340861,"channel":1,"num_words":3,"start":53.435,"end":56.058937},{"sentences":[{"text":"Oh,","start":56.018936,"end":56.258938,"sentiment":"neutral","sentiment_score":-0.0034818612039089203}],"sentiment":"neutral","sentiment_score":-0.0034818612039089203,"channel":0,"num_words":1,"start":56.018936,"end":56.258938},{"sentences":[{"text":"Thanks.","start":56.058937,"end":56.558937,"sentiment":"neutral","sentiment_score":0.007334370166063309}],"sentiment":"neutral","sentiment_score":0.007334370166063309,"channel":1,"num_words":1,"start":56.058937,"end":56.558937},{"sentences":[{"text":"wrong number.","start":56.258938,"end":56.99894,"sentiment":"neutral","sentiment_score":-0.1802930012345314}],"sentiment":"neutral","sentiment_score":-0.1802930012345314,"channel":0,"num_words":2,"start":56.258938,"end":56.99894}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Rolvin from Exactance AI but has the wrong number. The agent, named Andrew, eventually gets the call and apologizes for the mistake. The customer thanks Andrew and apologizes for the mistake again."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew.","start_word":1,"end_word":15,"intents":[{"intent":"Record caller details","confidence_score":0.079789676}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew. Cybersecurity.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.011398917064070702},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.3821913897991181},{"text":"Please stay on the line. Hello? Oh, hi.","start_word":17,"end_word":24,"sentiment":"neutral","sentiment_score":0.19885805249214172},{"text":"Good day.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.3388803005218506},{"text":"Hello? This is Andrew. From where? Yeah. Sorry? This is Andrew from Vigilance AI. Is this Rolvin? Is this who? I'm looking for a Ralvin.","start_word":27,"end_word":51,"sentiment":"neutral","sentiment_score":-0.01019337959587574},{"text":"No. No. Wrong number, mate. Oh, isn't this isn't this a unloan that I'm calling? No.","start_word":52,"end_word":67,"sentiment":"negative","sentiment_score":-0.5524163246154785},{"text":"Sorry. Okay. Oh, Thanks. wrong number.","start_word":68,"end_word":73,"sentiment":"neutral","sentiment_score":-0.11032874137163162}],"average":{"sentiment":"neutral","sentiment_score":-0.13498699046947338}}}}