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It's been crazy weather, and I don't know if you've seen the Gold Coast at the moment, but the flash flooding kind of cut the traffic off like crazy. What about your end? That's what we wanna hear, mate. Absolutely. Absolutely. No. Beach and Southport and surface, they're they're just terribly built. So anytime there's a bit of rain, the all the roads cut off. That's alright, mate. We're good. That's all good. I've got the ability to work from a laptop, which is brilliant. Mate, I'm just having a quick look through the emails and everything. Michelle just said you were looking for a bit of an update. Property settlements already underway. Gotcha. Gotcha. Gotcha. Okay. So settlement's underway. They're waiting for the money to go into the bank account to pay for everything, all that kind of thing. When did you sign contract with them? Last year. Okay. Yeah. Right. So you've been trying to get the money across since well, before Christmas time. Yep. Yeah. Gotcha. Gotcha. No. That's a pain in the ass. Yep. Yeah. Absolutely, mate. What I'm gonna pretty much do is he just submitted that request this morning with the information that system for it to verify. So that's one thing that he'll get pretty quick updates on his system that he sent it through. And then what we do is we're gonna touch base with Netwealth every morning just to see as soon as they've received it and processed it, everything's pretty well ready in cash to move across. So I'll be pretty much checking it every morning with Cadence and Stuart should get some updates through the system pretty quickly. So we'll definitely have an answer over the next twenty four, forty eight hours. Mate, I wish every Superfund I've talked to, they pretty much just have a generic email that goes through, and they can't tell you what the government bounces back. If the government system doesn't verify a piece of data, it doesn't even tell them what it is. It just rejects. If it's rejected on the Superfund side, then that's easy fix because they can tell us. Did I email you? Or yep. Perfect. Did you get a text this morning? Yeah. Cool. Alright. Now that should come through pretty quick. It doesn't take too long to verify. He submitted it about an hour ago, sent us a screenshot, which is great. The only thing I can I can think of outside of that, which I didn't see in the email chain, is if he's linked up the bank account with the ATO? It's something that happens a couple of times. All the details look perfect. I've I've fixed a couple of things up, so it should go through okay. But that's just one thing that I just want to flag with both of you guys just in case. Yeah. I can do that. Yeah. Yep. Yeah. As long as you've got, I guess, the details of what's gonna come across, you can prepare all the loan documents for you. And then as soon as it's kind of ready, you can just finalize them. That's what I did with someone that I set up pretty quickly a couple of weeks ago. So hopefully, that can at least be kind of pre prepared for you. Yeah. I can do that. I can send through the balance, and I'll line up a time to have a quick chat to him just to see if there's anything else I can help with and follow-up with him. And then like I said, I've got Caden jumping on first thing in the morning to check Netwealth to see if they've received the request. Yeah. Even if it's just a, yeah, request received currently processing, we'll just put you a quick update to say, yeah, they've gotten it through the system and it's hit the super funds for the request, which is what we want. We want it to get to the super funds so they can process it. No worries at all, mate. I'll I'll touch base with Stuart, and we'll do a bit of a I'll keep you in the email loop. No worries. Anything else I can do for you? Easy done, mate. Thank you for your patience, and I'll get right on to it. You too. 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day, Luke. It's Tommy here, senior adviser from. How are you going? Alright. Living the dream.\n\nIt's been crazy weather, and I don't know if you've seen the Gold Coast at the moment, but the flash flooding kind of cut the traffic off like crazy. What about your end? That's what we wanna hear, mate. Absolutely. Absolutely.\n\nNo. Beach and Southport and surface, they're they're just terribly built. So anytime there's a bit of rain, the all the roads cut off. That's alright, mate. We're good.\n\nThat's all good. I've got the ability to work from a laptop, which is brilliant. Mate, I'm just having a quick look through the emails and everything. Michelle just said you were looking for a bit of an update. Property settlements already underway.\n\nGotcha. Gotcha. Gotcha. Okay. So settlement's underway.\n\nThey're waiting for the money to go into the bank account to pay for everything, all that kind of thing. When did you sign contract with them? Last year. Okay. Yeah.\n\nRight. So you've been trying to get the money across since well, before Christmas time. Yep. Yeah. Gotcha.\n\nGotcha. No. That's a pain in the ass. Yep. Yeah.\n\nAbsolutely, mate. What I'm gonna pretty much do is he just submitted that request this morning with the information that system for it to verify. So that's one thing that he'll get pretty quick updates on his system that he sent it through. And then what we do is we're gonna touch base with Netwealth every morning just to see as soon as they've received it and processed it, everything's pretty well ready in cash to move across. So I'll be pretty much checking it every morning with Cadence and Stuart should get some updates through the system pretty quickly.\n\nSo we'll definitely have an answer over the next twenty four, forty eight hours. Mate, I wish every Superfund I've talked to, they pretty much just have a generic email that goes through, and they can't tell you what the government bounces back. If the government system doesn't verify a piece of data, it doesn't even tell them what it is. It just rejects. If it's rejected on the Superfund side, then that's easy fix because they can tell us.\n\nDid I email you? Or yep. Perfect. Did you get a text this morning? Yeah.\n\nCool. Alright. Now that should come through pretty quick. It doesn't take too long to verify. He submitted it about an hour ago, sent us a screenshot, which is great.\n\nThe only thing I can I can think of outside of that, which I didn't see in the email chain, is if he's linked up the bank account with the ATO? It's something that happens a couple of times. All the details look perfect. I've I've fixed a couple of things up, so it should go through okay. But that's just one thing that I just want to flag with both of you guys just in case.\n\nYeah. I can do that. Yeah. Yep. Yeah.\n\nAs long as you've got, I guess, the details of what's gonna come across, you can prepare all the loan documents for you. And then as soon as it's kind of ready, you can just finalize them. That's what I did with someone that I set up pretty quickly a couple of weeks ago. So hopefully, that can at least be kind of pre prepared for you. Yeah.\n\nI can do that. I can send through the balance, and I'll line up a time to have a quick chat to him just to see if there's anything else I can help with and follow-up with him. And then like I said, I've got Caden jumping on first thing in the morning to check Netwealth to see if they've received the request. Yeah. Even if it's just a, yeah, request received currently processing, we'll just put you a quick update to say, yeah, they've gotten it through the system and it's hit the super funds for the request, which is what we want.\n\nWe want it to get to the super funds so they can process it. No worries at all, mate. I'll I'll touch base with Stuart, and we'll do a bit of a I'll keep you in the email loop. No worries. Anything else I can do for you?\n\nEasy done, mate. Thank you for your patience, and I'll get right on to it. You too. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Luke.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.3357299367586772},{"text":"It's Tommy here, senior adviser from.","start":3.52,"end":5.62,"sentiment":"neutral","sentiment_score":0.24726004401842752},{"text":"How are you going?","start":5.7599998,"end":6.74,"sentiment":"neutral","sentiment_score":0.2302963323891163},{"text":"Alright.","start":9.04,"end":9.44,"sentiment":"neutral","sentiment_score":0.15467575192451477},{"text":"Living the dream.","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.24053418139616647}],"sentiment":"neutral","sentiment_score":0.2522478647091809,"num_words":17,"start":2.8799999,"end":10.16},{"sentences":[{"text":"It's been crazy weather, and I don't know if you've seen the Gold Coast at the moment, but the flash flooding kind of cut the traffic off like crazy.","start":10.16,"end":16.805,"sentiment":"neutral","sentiment_score":-0.16039855720411086},{"text":"What about your end?","start":16.805,"end":17.785,"sentiment":"neutral","sentiment_score":-0.07999573275446892},{"text":"That's what we wanna hear, mate.","start":23.445,"end":25.145,"sentiment":"neutral","sentiment_score":-0.06087513857831558},{"text":"Absolutely.","start":27.365,"end":27.865,"sentiment":"neutral","sentiment_score":-0.11737147718667984},{"text":"Absolutely.","start":28.085,"end":28.585,"sentiment":"neutral","sentiment_score":-0.11408331245183943}],"sentiment":"neutral","sentiment_score":-0.13581089539135374,"num_words":41,"start":10.16,"end":28.585},{"sentences":[{"text":"No.","start":31.13,"end":31.63,"sentiment":"neutral","sentiment_score":-0.24403055012226105},{"text":"Beach and Southport and surface, they're they're just terribly built.","start":32.17,"end":35.79,"sentiment":"neutral","sentiment_score":-0.28503667265176774},{"text":"So anytime there's a bit of 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underway.","start":71.925,"end":73.145004,"sentiment":"neutral","sentiment_score":-0.020488016307353973}],"sentiment":"neutral","sentiment_score":-0.051838913932442665,"num_words":7,"start":70.485,"end":73.145004},{"sentences":[{"text":"They're waiting for the money to go into the bank account to pay for everything, all that kind of thing.","start":73.925,"end":78.005005,"sentiment":"neutral","sentiment_score":-0.04834458418190479},{"text":"When did you sign contract with them?","start":78.005005,"end":80.34,"sentiment":"neutral","sentiment_score":-0.012771344344530786},{"text":"Last 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do is we're gonna touch base with Netwealth every morning just to see as soon as they've received it and processed it, everything's pretty well ready in cash to move across.","start":158.75,"end":168.84999,"sentiment":"neutral","sentiment_score":0.2436340323516301},{"text":"So I'll be pretty much checking it every morning with Cadence and Stuart should get some updates through the system pretty quickly.","start":169.15,"end":175.815,"sentiment":"neutral","sentiment_score":0.2658644115382975}],"sentiment":"neutral","sentiment_score":0.24122314095497133,"num_words":100,"start":142.3,"end":175.815},{"sentences":[{"text":"So we'll definitely have an answer over the next twenty four, forty eight hours.","start":175.875,"end":179.735,"sentiment":"neutral","sentiment_score":0.09711171580212456},{"text":"Mate, I wish every Superfund I've talked to, they pretty much just have a generic email that goes through, and they can't tell you what the government bounces back.","start":184.675,"end":192.79,"sentiment":"negative","sentiment_score":-0.4836795360877596},{"text":"If the government system doesn't verify a piece of data, it doesn't even tell them what it is.","start":193.09,"end":198.06999,"sentiment":"negative","sentiment_score":-0.47714141176806557},{"text":"It just rejects.","start":198.12999,"end":199.03,"sentiment":"negative","sentiment_score":-0.4338759183883667},{"text":"If it's rejected on the Superfund side, then that's easy fix because they can tell us.","start":199.875,"end":205.095,"sentiment":"neutral","sentiment_score":-0.10128258913755417}],"sentiment":"neutral","sentiment_score":-0.3022229639813304,"num_words":80,"start":175.875,"end":205.095},{"sentences":[{"text":"Did I email you?","start":213.51,"end":214.46999,"sentiment":"neutral","sentiment_score":-0.030263814143836498},{"text":"Or yep.","start":214.46999,"end":223.84999,"sentiment":"neutral","sentiment_score":0.03934030979871749},{"text":"Perfect.","start":224.23,"end":224.73,"sentiment":"positive","sentiment_score":0.46916329860687256},{"text":"Did you get a text this morning?","start":230.205,"end":231.825,"sentiment":"neutral","sentiment_score":-0.023532993027142117},{"text":"Yeah.","start":236.765,"end":237.085,"sentiment":"neutral","sentiment_score":0.0951758623123169}],"sentiment":"neutral","sentiment_score":0.023815571516752242,"num_words":15,"start":213.51,"end":237.085},{"sentences":[{"text":"Cool.","start":237.085,"end":237.405,"sentiment":"neutral","sentiment_score":0.24418044090270996},{"text":"Alright.","start":237.405,"end":237.725,"sentiment":"neutral","sentiment_score":0.2474530190229416},{"text":"Now that should come through pretty quick.","start":237.725,"end":239.425,"sentiment":"positive","sentiment_score":0.5106401145458221},{"text":"It doesn't take too long to verify.","start":240.125,"end":241.725,"sentiment":"positive","sentiment_score":0.4112910330295563},{"text":"He submitted it about an hour ago, sent us a screenshot, which is great.","start":241.725,"end":247.28,"sentiment":"positive","sentiment_score":0.3399314763290541}],"sentiment":"positive","sentiment_score":0.39013973871866864,"num_words":30,"start":237.085,"end":247.28},{"sentences":[{"text":"The only thing I can I can think of outside of that, which I didn't see in the email chain, is if he's linked up the bank account with the ATO?","start":247.74,"end":256.40002,"sentiment":"neutral","sentiment_score":0.003380647950595425},{"text":"It's something that happens a couple of times.","start":256.54,"end":258.8,"sentiment":"neutral","sentiment_score":-0.012702669249847531},{"text":"All the details look perfect.","start":259.39502,"end":260.755,"sentiment":"positive","sentiment_score":0.5390473365783691},{"text":"I've I've fixed a couple of things up, so it should go through okay.","start":260.755,"end":263.975,"sentiment":"neutral","sentiment_score":0.28229800505297525},{"text":"But that's just one thing that I just want to flag with both of you guys just in case.","start":264.035,"end":267.975,"sentiment":"neutral","sentiment_score":0.009273763672497711}],"sentiment":"neutral","sentiment_score":0.08865959734909913,"num_words":77,"start":247.74,"end":267.975},{"sentences":[{"text":"Yeah.","start":273.65,"end":273.97,"sentiment":"neutral","sentiment_score":0.06896409392356873},{"text":"I can do 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couple of weeks ago.","start":301.78,"end":305.56,"sentiment":"neutral","sentiment_score":0.27716338985106526},{"text":"So hopefully, that can at least be kind of pre prepared for you.","start":305.62,"end":308.76,"sentiment":"neutral","sentiment_score":0.297980465568029},{"text":"Yeah.","start":320.845,"end":321.165,"sentiment":"neutral","sentiment_score":0.15660512447357178}],"sentiment":"neutral","sentiment_score":0.18489868270561977,"num_words":68,"start":292.655,"end":321.165},{"sentences":[{"text":"I can do that.","start":321.165,"end":321.885,"sentiment":"neutral","sentiment_score":0.19380682334303856},{"text":"I can send through the balance, and I'll line up a time to have a quick chat to him just to see if there's anything else I can help with and follow-up with him.","start":321.885,"end":330.32,"sentiment":"neutral","sentiment_score":0.18348759456592448},{"text":"And then like I said, I've got Caden jumping on first thing in the morning to check Netwealth to see if they've received the request.","start":330.32,"end":336.42,"sentiment":"neutral","sentiment_score":0.07312031954526901},{"text":"Yeah.","start":347.935,"end":348.435,"sentiment":"neutral","sentiment_score":0.0012817028909921646},{"text":"Even if it's just a, yeah, request received currently processing, we'll just put you a quick update to say, yeah, they've gotten it through the system and it's hit the super funds for the request, which is what we want.","start":350.99002,"end":359.79,"sentiment":"neutral","sentiment_score":0.05841250573284924}],"sentiment":"neutral","sentiment_score":0.10749610989856032,"num_words":104,"start":321.165,"end":359.79},{"sentences":[{"text":"We want it to get to the super funds so they can process it.","start":359.79,"end":363.25,"sentiment":"neutral","sentiment_score":0.08012791882668223},{"text":"No worries at all, mate.","start":365.88498,"end":366.845,"sentiment":"neutral","sentiment_score":0.31856223940849304},{"text":"I'll I'll touch base with Stuart, and we'll do a bit of a I'll keep you in the email loop.","start":366.845,"end":371.345,"sentiment":"positive","sentiment_score":0.3454720973968506},{"text":"No worries.","start":373.405,"end":373.88498,"sentiment":"neutral","sentiment_score":0.2250678539276123},{"text":"Anything else I can do for you?","start":373.88498,"end":375.345,"sentiment":"neutral","sentiment_score":0.2042997181415558}],"sentiment":"neutral","sentiment_score":0.23967245298748216,"num_words":48,"start":359.79,"end":375.345},{"sentences":[{"text":"Easy done, mate.","start":378.74692,"end":379.46692,"sentiment":"positive","sentiment_score":0.7995058298110962},{"text":"Thank you for your patience, and I'll get right on to it.","start":379.46692,"end":381.72693,"sentiment":"positive","sentiment_score":0.7493264377117157},{"text":"You 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Speaking. No. Not bad. Tell me yourself. Yeah. That's not good. Oh, we're pretty good. Just normal wintery weather. Hit and miss with rain. Nothing too extreme like you guys. Yeah. That's no good. That's no good, Tommy. Yep. Well, I'd I'd require a little bit more than an update. I need this to go through because the settlement's happening quick smart, and I'm gonna be hit with yeah. I'm gonna be hit with some fines because I can't come up with the money. Last year. So this this was this has been underway since last year. Yes. Yes. So now now it's becoming a bit frustrating because I'm getting threats by the well, not really threats yet. Just there's notes there saying if I can't come up with the money within ten days of settlement, then fines will occur. What that is I'm not sure that I don't really wanna go down that path at all. But so Stuart's been, to use my terms, getting dicked around with all this paperwork. So he's putting the information as you've noted, which I've noticed you've been liaising with him, which is great. However, something's coming up not coming not going through correctly. And we need that fixed up straight away because this is this has gone on for way too long. Can I can I be can I be a little bit more transparent and tell you what's wrong? Right. Well, I've been getting notes from the ATO saying that something's about to happen and then nothing happened. There's been a yeah. It's been a there's been a a text, I think. There's been a request to transfer super information. If that's not you, then to contact them. So, obviously, just let everything go through because it's supposed to be done. But yeah. What what not yet. It's not that I've seen. Yep. Alright. Do you think you might be able to call him up and explain that to him verbally? Just to make sure it goes through because as I said, I don't want this to I've still gotta get my broker to sort out the the loan, which he's quite passionate doing, but I don't I've been trying to get this done so he's not under pressure. Now he's gonna be under pressure. Well, well, maybe you can get on to pass that information over to Stuart, the amount that's gonna go across so he can then follow it up with with my broker. Okay. Well, if they could just once he's done that, just maybe you know, and he's got a response, just let us know what he's what he's found out, and then we won't be sort of sitting, doing our thumbs waiting. Yep. Yeah. Good work. Thank you. Thank you. No. It's good. No. Not not the minute. Bye. Thank you. Have a good day, though. 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Speaking. No. Not bad. Tell me yourself.\n\nYeah. That's not good. Oh, we're pretty good. Just normal wintery weather. Hit and miss with rain.\n\nNothing too extreme like you guys. Yeah. That's no good. That's no good, Tommy. Yep.\n\nWell, I'd I'd require a little bit more than an update. I need this to go through because the settlement's happening quick smart, and I'm gonna be hit with yeah. I'm gonna be hit with some fines because I can't come up with the money. Last year. So this this was this has been underway since last year.\n\nYes. Yes. So now now it's becoming a bit frustrating because I'm getting threats by the well, not really threats yet. Just there's notes there saying if I can't come up with the money within ten days of settlement, then fines will occur. What that is I'm not sure that I don't really wanna go down that path at all.\n\nBut so Stuart's been, to use my terms, getting dicked around with all this paperwork. So he's putting the information as you've noted, which I've noticed you've been liaising with him, which is great. However, something's coming up not coming not going through correctly. And we need that fixed up straight away because this is this has gone on for way too long. Can I can I be can I be a little bit more transparent and tell you what's wrong?\n\nRight. Well, I've been getting notes from the ATO saying that something's about to happen and then nothing happened. There's been a yeah. It's been a there's been a a text, I think. There's been a request to transfer super information.\n\nIf that's not you, then to contact them. So, obviously, just let everything go through because it's supposed to be done. But yeah. What what not yet. It's not that I've seen.\n\nYep. Alright. Do you think you might be able to call him up and explain that to him verbally? Just to make sure it goes through because as I said, I don't want this to I've still gotta get my broker to sort out the the loan, which he's quite passionate doing, but I don't I've been trying to get this done so he's not under pressure. Now he's gonna be under pressure.\n\nWell, well, maybe you can get on to pass that information over to Stuart, the amount that's gonna go across so he can then follow it up with with my broker. Okay. Well, if they could just once he's done that, just maybe you know, and he's got a response, just let us know what he's what he's found out, and then we won't be sort of sitting, doing our thumbs waiting. Yep. Yeah.\n\nGood work. Thank you. Thank you. No. It's good.\n\nNo. Not not the minute. Bye. Thank you. 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we need that fixed up straight away because this is this has gone on for way too long.","start":135.975,"end":141.35501,"sentiment":"negative","sentiment_score":-0.6490511172696164},{"text":"Can I can I be can I be a little bit more transparent and tell you what's wrong?","start":176.67,"end":183.09,"sentiment":"neutral","sentiment_score":-0.06570191784865326}],"sentiment":"neutral","sentiment_score":-0.2966028810536236,"num_words":81,"start":114.0,"end":183.09},{"sentences":[{"text":"Right.","start":206.59,"end":206.83,"sentiment":"neutral","sentiment_score":0.0071428995579481125},{"text":"Well, I've been getting notes from the ATO saying that something's about to happen and then nothing happened.","start":206.83,"end":212.13,"sentiment":"neutral","sentiment_score":-0.03853637528502279},{"text":"There's been a yeah.","start":213.395,"end":215.55501,"sentiment":"neutral","sentiment_score":-0.03234734758734703},{"text":"It's been a there's been a a text, I 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seen.","start":233.95,"end":235.17,"sentiment":"neutral","sentiment_score":-0.12389924973249436}],"sentiment":"neutral","sentiment_score":0.08856766842654906,"num_words":32,"start":220.675,"end":235.17},{"sentences":[{"text":"Yep.","start":245.52501,"end":246.02501,"sentiment":"neutral","sentiment_score":0.2503182888031006},{"text":"Alright.","start":268.67502,"end":268.915,"sentiment":"neutral","sentiment_score":0.05481615662574768},{"text":"Do you think you might be able to call him up and explain that to him verbally?","start":268.915,"end":272.535,"sentiment":"neutral","sentiment_score":0.030316736549139023},{"text":"Just to make sure it goes through because as I said, I don't want this to I've still gotta get my broker to sort out the the loan, which he's quite passionate doing, but I don't I've been trying to get this done so he's not under pressure.","start":274.515,"end":289.73,"sentiment":"neutral","sentiment_score":-0.11088672451054056},{"text":"Now he's gonna be under pressure.","start":290.03,"end":291.57,"sentiment":"neutral","sentiment_score":-0.16222545752922693}],"sentiment":"neutral","sentiment_score":-0.07500543225913832,"num_words":73,"start":245.52501,"end":291.57},{"sentences":[{"text":"Well, well, maybe you can get on to pass that information over to Stuart, the amount that's gonna go across so he can then follow it up with with my broker.","start":299.19498,"end":319.74002,"sentiment":"neutral","sentiment_score":0.12220349907875061},{"text":"Okay.","start":337.45502,"end":337.77502,"sentiment":"neutral","sentiment_score":0.06444381922483444},{"text":"Well, if they could just once he's done that, just maybe you know, and he's got a response, just let us know what he's what he's found out, and then we won't be sort of sitting, doing our thumbs waiting.","start":337.77502,"end":350.0,"sentiment":"neutral","sentiment_score":0.03233372098766267},{"text":"Yep.","start":358.785,"end":359.285,"sentiment":"neutral","sentiment_score":0.07989217340946198},{"text":"Yeah.","start":363.425,"end":363.745,"sentiment":"neutral","sentiment_score":0.3019121587276459}],"sentiment":"neutral","sentiment_score":0.07470142516634755,"num_words":74,"start":299.19498,"end":363.745},{"sentences":[{"text":"Good work.","start":363.745,"end":364.385,"sentiment":"positive","sentiment_score":0.590980052947998},{"text":"Thank you.","start":364.385,"end":365.125,"sentiment":"positive","sentiment_score":0.596319854259491},{"text":"Thank you.","start":371.8,"end":372.54,"sentiment":"positive","sentiment_score":0.44772277772426605},{"text":"No.","start":375.56,"end":375.8,"sentiment":"neutral","sentiment_score":0.14131686091423035},{"text":"It's good.","start":375.8,"end":376.2,"sentiment":"neutral","sentiment_score":0.24867255240678787}],"sentiment":"positive","sentiment_score":0.4343008150657018,"num_words":9,"start":363.745,"end":376.2},{"sentences":[{"text":"No.","start":376.2,"end":376.36,"sentiment":"neutral","sentiment_score":0.1041909009218216},{"text":"Not not the minute.","start":376.36,"end":377.24,"sentiment":"neutral","sentiment_score":0.1016283854842186},{"text":"Bye.","start":377.24,"end":377.48,"sentiment":"neutral","sentiment_score":0.18125323951244351},{"text":"Thank you.","start":377.48,"end":378.11694,"sentiment":"neutral","sentiment_score":0.33301548659801483},{"text":"Have a good day, though.","start":381.55695,"end":382.59695,"sentiment":"positive","sentiment_score":0.6196668207645416}],"sentiment":"positive","sentiment_score":0.342794058414606,"num_words":13,"start":376.2,"end":382.59695},{"sentences":[{"text":"Bye.","start":382.59695,"end":383.09695,"sentiment":"neutral","sentiment_score":0.3075698912143707}],"sentiment":"neutral","sentiment_score":0.3075698912143707,"num_words":1,"start":382.59695,"end":383.09695}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Speaking.\n\nChannel 0: Good day, Luke. It's Tommy here, senior adviser from. How are you going?\n\nChannel 1: No. Not bad. Tell me yourself.\n\nChannel 0: Alright. Living the dream. It's been crazy weather, and I don't know if you've seen the Gold Coast at the moment, but the flash flooding kind of cut the traffic off like crazy. What about your end?\n\nChannel 1: Yeah. That's not good. Oh, we're pretty good. Just normal wintery weather.\n\nChannel 0: That's\n\nChannel 1: Hit\n\nChannel 0: what\n\nChannel 1: and miss\n\nChannel 0: we wanna\n\nChannel 1: with\n\nChannel 0: hear, mate.\n\nChannel 1: rain. Nothing\n\nChannel 0: Absolutely.\n\nChannel 1: too extreme\n\nChannel 0: Absolutely.\n\nChannel 1: like you guys.\n\nChannel 0: No. Beach and Southport and surface, they're they're just terribly built. So anytime there's a bit of rain, the all the roads cut off.\n\nChannel 1: Yeah. That's no good. That's no\n\nChannel 0: That's\n\nChannel 1: good,\n\nChannel 0: alright,\n\nChannel 1: Tommy.\n\nChannel 0: mate. We're good. That's all good. I've got the ability to work from a laptop, which is brilliant. Mate, I'm just having a quick look through the emails and everything.\n\nMichelle just said you were looking for a bit of an update.\n\nChannel 1: Yep. Well, I'd I'd require a little bit more than an update. I need this to go through because the settlement's happening quick smart, and\n\nChannel 0: Property\n\nChannel 1: I'm gonna\n\nChannel 0: settlements\n\nChannel 1: be hit with\n\nChannel 0: already underway.\n\nChannel 1: yeah. I'm gonna be hit with some fines because I can't come up with the money.\n\nChannel 0: Gotcha. Gotcha. Gotcha. Okay. So settlement's underway.\n\nThey're waiting for the money to go into the bank account to pay for everything, all that kind of thing. When did you sign contract with them?\n\nChannel 1: Last year.\n\nChannel 0: Last year. Okay.\n\nChannel 1: So this this was this has been underway since last year.\n\nChannel 0: Yeah. Right. So you've been trying to get the money across since well, before Christmas\n\nChannel 1: Yes.\n\nChannel 0: time.\n\nChannel 1: Yes.\n\nChannel 0: Yep.\n\nChannel 1: So now now it's becoming a bit frustrating because I'm getting threats by the well, not really threats yet. Just there's notes there saying if I can't come up with the money within ten days of settlement, then fines will occur.\n\nChannel 0: Yeah.\n\nChannel 1: What that\n\nChannel 0: Gotcha.\n\nChannel 1: is I'm\n\nChannel 0: Gotcha.\n\nChannel 1: not sure that I don't really wanna go down that path at all.\n\nChannel 0: No.\n\nChannel 1: But\n\nChannel 0: That's a pain in the ass.\n\nChannel 1: so Stuart's been, to use my terms, getting dicked around with all this paperwork. So he's putting the information as you've noted, which I've noticed you've been liaising with him, which is great.\n\nChannel 0: Yep.\n\nChannel 1: However, something's coming up not coming not going through correctly. And we need that fixed up straight away because this is this has gone on for way too long.\n\nChannel 0: Yeah. Absolutely, mate. What I'm gonna pretty much do is he just submitted that request this morning with the information that system for it to verify. So that's one thing that he'll get pretty quick updates on his system that he sent it through. And then what we do is we're gonna touch base with Netwealth every morning just to see as soon as they've received it and processed it, everything's pretty well ready in cash to move across.\n\nSo I'll be pretty much checking it every morning with Cadence and Stuart should get some updates through the system pretty quickly. So we'll definitely\n\nChannel 1: Can\n\nChannel 0: have an answer over the next twenty\n\nChannel 1: I can\n\nChannel 0: four, forty\n\nChannel 1: I\n\nChannel 0: eight\n\nChannel 1: be\n\nChannel 0: hours.\n\nChannel 1: can I be a little bit more transparent and tell you what's wrong?\n\nChannel 0: Mate, I wish every Superfund I've talked to, they pretty much just have a generic email that goes through, and they can't tell you what the government bounces back. If the government system doesn't verify a piece of data, it doesn't even tell them what it is. It just rejects. If it's rejected on the Superfund side, then that's easy fix because they can tell us.\n\nChannel 1: Right. Well, I've been getting notes from the ATO saying that something's about to happen and then nothing happened. There's\n\nChannel 0: Did\n\nChannel 1: been\n\nChannel 0: I\n\nChannel 1: a\n\nChannel 0: email you? Or\n\nChannel 1: yeah. It's been a there's been a a text, I think. There's been a request to transfer super information. If that's not you, then to contact them. So,\n\nChannel 0: yep.\n\nChannel 1: obviously, just\n\nChannel 0: Perfect.\n\nChannel 1: let everything go through because it's supposed to be done. But yeah.\n\nChannel 0: Did you get\n\nChannel 1: What what\n\nChannel 0: a text this morning?\n\nChannel 1: not yet. It's not that I've seen.\n\nChannel 0: Yeah. Cool. Alright. Now that should come through pretty quick. It doesn't take too long to verify.\n\nHe submitted it about an hour ago, sent\n\nChannel 1: Yep.\n\nChannel 0: us a screenshot, which is great. The only thing I can I can think of outside of that, which I didn't see in the email chain, is if he's linked up the bank account with the ATO? It's something that happens a couple of times. All the details look perfect. I've I've fixed a couple of things up, so it should go through okay.\n\nBut that's just one thing that I just want to flag with both of you guys just in case.\n\nChannel 1: Alright. Do you think you might be able to call him up and explain that to him verbally?\n\nChannel 0: Yeah. I can do that.\n\nChannel 1: Just to make sure it goes through because as I said, I don't want this to I've still gotta get my broker to sort out the the loan, which he's\n\nChannel 0: Yeah.\n\nChannel 1: quite\n\nChannel 0: Yep.\n\nChannel 1: passionate doing, but I don't I've been trying to get this done so he's not under pressure. Now he's gonna\n\nChannel 0: Yeah.\n\nChannel 1: be under pressure.\n\nChannel 0: As long as you've got, I guess, the details of what's gonna come across, you can prepare all the loan documents for you. And then as soon\n\nChannel 1: Well,\n\nChannel 0: as it's kind of ready, you can just finalize them. That's what I did with someone that I set up pretty quickly a couple of weeks ago. So hopefully, that can at least be kind of pre prepared for you.\n\nChannel 1: well, maybe you can get on to pass that information over to Stuart, the amount that's gonna go across so he can then follow it up with with my broker.\n\nChannel 0: Yeah. I can do that. I can send through the balance, and I'll line up a time to have a quick chat to him just to see if there's anything else I can help with and follow-up with him. And then like I said, I've got Caden jumping on first thing in the morning to check Netwealth to see if they've received the request.\n\nChannel 1: Okay. Well, if they could just once he's done that, just maybe you know, and he's got a response, just let us know what he's what he's found out, and then we won't be sort\n\nChannel 0: Yeah.\n\nChannel 1: of sitting, doing our thumbs waiting.\n\nChannel 0: Even if it's just a, yeah, request received currently processing, we'll just put you a quick update to say, yeah, they've gotten it through the system and it's hit the super funds for the request,\n\nChannel 1: Yep.\n\nChannel 0: which is what we want. We want it to get to the super funds so they can process it.\n\nChannel 1: Yeah. Good work. Thank you.\n\nChannel 0: No worries at all, mate. I'll I'll touch base with Stuart, and we'll do a bit of a I'll keep you in the email loop.\n\nChannel 1: Thank you.\n\nChannel 0: No worries. Anything else I can do for you?\n\nChannel 1: No. It's good. No. Not not the minute. Bye.\n\nThank you.\n\nChannel 0: Easy done, mate. Thank you for your patience, and I'll get right on to it.\n\nChannel 1: Have a good day, though. Bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.02281174063682556},{"text":"Speaking.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.06707460433244705}],"sentiment":"neutral","sentiment_score":0.04494317248463631,"channel":1,"num_words":2,"start":0.96,"end":1.9399999},{"sentences":[{"text":"Good day, Luke.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.3357299367586772},{"text":"It's Tommy here, senior adviser from.","start":3.52,"end":5.62,"sentiment":"neutral","sentiment_score":0.24726004401842752},{"text":"How are you 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flash flooding kind of cut the traffic off like crazy.","start":10.16,"end":16.805,"sentiment":"neutral","sentiment_score":-0.16039855720411086},{"text":"What about your end?","start":16.805,"end":17.785,"sentiment":"neutral","sentiment_score":-0.07999573275446892}],"sentiment":"neutral","sentiment_score":-0.11068277821146152,"channel":0,"num_words":37,"start":9.04,"end":17.785},{"sentences":[{"text":"Yeah.","start":17.744999,"end":18.065,"sentiment":"neutral","sentiment_score":-0.2974725067615509},{"text":"That's not good.","start":18.065,"end":18.785,"sentiment":"negative","sentiment_score":-0.6037750641504923},{"text":"Oh, we're pretty good.","start":18.785,"end":19.845,"sentiment":"neutral","sentiment_score":-0.0050712572410702705},{"text":"Just normal wintery 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he's","start":274.515,"end":285.15002,"sentiment":"neutral","sentiment_score":-0.09121411927044391}],"sentiment":"neutral","sentiment_score":-0.09121411927044391,"channel":1,"num_words":30,"start":274.515,"end":285.15002},{"sentences":[{"text":"Yeah.","start":285.055,"end":285.295,"sentiment":"neutral","sentiment_score":-0.03319872170686722}],"sentiment":"neutral","sentiment_score":-0.03319872170686722,"channel":0,"num_words":1,"start":285.055,"end":285.295},{"sentences":[{"text":"quite","start":285.15002,"end":285.47,"sentiment":"neutral","sentiment_score":-0.040924012660980225}],"sentiment":"neutral","sentiment_score":-0.040924012660980225,"channel":1,"num_words":1,"start":285.15002,"end":285.47},{"sentences":[{"text":"Yep.","start":285.295,"end":285.795,"sentiment":"neutral","sentiment_score":-0.03646722063422203}],"sentiment":"neutral","sentiment_score":-0.03646722063422203,"channel":0,"num_words":1,"start":285.295,"end":285.795},{"sentences":[{"text":"passionate doing, but I don't I've been trying to get this done so he's not under pressure.","start":285.47,"end":289.73,"sentiment":"neutral","sentiment_score":-0.14971854033715584},{"text":"Now he's gonna","start":290.03,"end":290.75,"sentiment":"neutral","sentiment_score":-0.11476066708564758}],"sentiment":"neutral","sentiment_score":-0.1444748593494296,"channel":1,"num_words":20,"start":285.47,"end":290.75},{"sentences":[{"text":"Yeah.","start":290.655,"end":291.155,"sentiment":"neutral","sentiment_score":-0.07363264262676239}],"sentiment":"neutral","sentiment_score":-0.07363264262676239,"channel":0,"num_words":1,"start":290.655,"end":291.155},{"sentences":[{"text":"be under pressure.","start":290.75,"end":291.57,"sentiment":"neutral","sentiment_score":-0.2096902479728063}],"sentiment":"neutral","sentiment_score":-0.2096902479728063,"channel":1,"num_words":3,"start":290.75,"end":291.57},{"sentences":[{"text":"As long as you've got, I guess, the details of what's gonna come across, you can prepare all the loan documents for you.","start":292.655,"end":298.5,"sentiment":"neutral","sentiment_score":0.09815020697272342},{"text":"And then as soon","start":298.58,"end":299.38,"sentiment":"neutral","sentiment_score":0.06545369513332844}],"sentiment":"neutral","sentiment_score":0.09330627929281306,"channel":0,"num_words":27,"start":292.655,"end":299.38},{"sentences":[{"text":"Well,","start":299.19498,"end":299.69498,"sentiment":"neutral","sentiment_score":0.07933945208787918}],"sentiment":"neutral","sentiment_score":0.07933945208787918,"channel":1,"num_words":1,"start":299.19498,"end":299.69498},{"sentences":[{"text":"as it's kind of ready, you can just finalize them.","start":299.38,"end":301.64,"sentiment":"neutral","sentiment_score":0.13117120787501335},{"text":"That's what I did with someone that I set up pretty quickly a couple of weeks ago.","start":301.78,"end":305.56,"sentiment":"neutral","sentiment_score":0.27716338985106526},{"text":"So hopefully, that can at least be kind of pre prepared for you.","start":305.62,"end":308.76,"sentiment":"neutral","sentiment_score":0.297980465568029}],"sentiment":"neutral","sentiment_score":0.24743089396506548,"channel":0,"num_words":40,"start":299.38,"end":308.76},{"sentences":[{"text":"well, maybe you can get on to pass that information over to Stuart, the amount that's gonna go across so he can then follow it up with with my broker.","start":308.715,"end":319.74002,"sentiment":"neutral","sentiment_score":0.12363230064511299}],"sentiment":"neutral","sentiment_score":0.12363230064511299,"channel":1,"num_words":30,"start":308.715,"end":319.74002},{"sentences":[{"text":"Yeah.","start":320.845,"end":321.165,"sentiment":"neutral","sentiment_score":0.15660512447357178},{"text":"I can do that.","start":321.165,"end":321.885,"sentiment":"neutral","sentiment_score":0.19380682334303856},{"text":"I can send through the balance, and I'll line up a time to have a quick chat to him just to see if there's anything else I can help with and follow-up with him.","start":321.885,"end":330.32,"sentiment":"neutral","sentiment_score":0.18348759456592448},{"text":"And then like I said, I've got Caden jumping on first thing in the morning to check Netwealth to see if they've received the request.","start":330.32,"end":336.42,"sentiment":"neutral","sentiment_score":0.07312031954526901}],"sentiment":"neutral","sentiment_score":0.14060029096435755,"channel":0,"num_words":64,"start":320.845,"end":336.42},{"sentences":[{"text":"Okay.","start":337.45502,"end":337.77502,"sentiment":"neutral","sentiment_score":0.06444381922483444},{"text":"Well, if they could just once he's done that, just maybe you know, and he's got a response, just let us know what he's what he's found out, and then we won't be sort","start":337.77502,"end":347.97998,"sentiment":"neutral","sentiment_score":0.04475172921357786}],"sentiment":"neutral","sentiment_score":0.04531436035675662,"channel":1,"num_words":35,"start":337.45502,"end":347.97998},{"sentences":[{"text":"Yeah.","start":347.935,"end":348.435,"sentiment":"neutral","sentiment_score":0.0012817028909921646}],"sentiment":"neutral","sentiment_score":0.0012817028909921646,"channel":0,"num_words":1,"start":347.935,"end":348.435},{"sentences":[{"text":"of sitting, doing our thumbs waiting.","start":347.97998,"end":350.0,"sentiment":"neutral","sentiment_score":-0.038034992292523384}],"sentiment":"neutral","sentiment_score":-0.038034992292523384,"channel":1,"num_words":6,"start":347.97998,"end":350.0},{"sentences":[{"text":"Even if it's just a, yeah, request received currently processing, we'll just put you a quick update to say, yeah, they've gotten it through the system and it's hit the super funds for the request,","start":350.99002,"end":358.99002,"sentiment":"neutral","sentiment_score":0.05221168233879975}],"sentiment":"neutral","sentiment_score":0.05221168233879975,"channel":0,"num_words":35,"start":350.99002,"end":358.99002},{"sentences":[{"text":"Yep.","start":358.785,"end":359.285,"sentiment":"neutral","sentiment_score":0.07989217340946198}],"sentiment":"neutral","sentiment_score":0.07989217340946198,"channel":1,"num_words":1,"start":358.785,"end":359.285},{"sentences":[{"text":"which is what we want.","start":358.99002,"end":359.79,"sentiment":"neutral","sentiment_score":0.10181826949119568},{"text":"We want it to get to the super funds so they can process it.","start":359.79,"end":363.25,"sentiment":"neutral","sentiment_score":0.08012791882668223}],"sentiment":"neutral","sentiment_score":0.08583590584365945,"channel":0,"num_words":19,"start":358.99002,"end":363.25},{"sentences":[{"text":"Yeah.","start":363.425,"end":363.745,"sentiment":"neutral","sentiment_score":0.3019121587276459},{"text":"Good work.","start":363.745,"end":364.385,"sentiment":"positive","sentiment_score":0.590980052947998},{"text":"Thank you.","start":364.385,"end":365.125,"sentiment":"positive","sentiment_score":0.596319854259491}],"sentiment":"positive","sentiment_score":0.5353023946285248,"channel":1,"num_words":5,"start":363.425,"end":365.125},{"sentences":[{"text":"No worries at all, mate.","start":365.88498,"end":366.845,"sentiment":"neutral","sentiment_score":0.31856223940849304},{"text":"I'll I'll touch base with Stuart, and we'll do a bit of a I'll keep you in the email loop.","start":366.845,"end":371.345,"sentiment":"positive","sentiment_score":0.3454720973968506}],"sentiment":"positive","sentiment_score":0.3400901257991791,"channel":0,"num_words":25,"start":365.88498,"end":371.345},{"sentences":[{"text":"Thank you.","start":371.8,"end":372.54,"sentiment":"positive","sentiment_score":0.44772277772426605}],"sentiment":"positive","sentiment_score":0.44772277772426605,"channel":1,"num_words":2,"start":371.8,"end":372.54},{"sentences":[{"text":"No worries.","start":373.405,"end":373.88498,"sentiment":"neutral","sentiment_score":0.2250678539276123},{"text":"Anything else I can do for you?","start":373.88498,"end":375.345,"sentiment":"neutral","sentiment_score":0.2042997181415558}],"sentiment":"neutral","sentiment_score":0.2089148594273461,"channel":0,"num_words":9,"start":373.405,"end":375.345},{"sentences":[{"text":"No.","start":375.56,"end":375.8,"sentiment":"neutral","sentiment_score":0.14131686091423035},{"text":"It's good.","start":375.8,"end":376.2,"sentiment":"neutral","sentiment_score":0.24867255240678787},{"text":"No.","start":376.2,"end":376.36,"sentiment":"neutral","sentiment_score":0.1041909009218216},{"text":"Not not the minute.","start":376.36,"end":377.24,"sentiment":"neutral","sentiment_score":0.1016283854842186},{"text":"Bye.","start":377.24,"end":377.48,"sentiment":"neutral","sentiment_score":0.18125323951244351}],"sentiment":"neutral","sentiment_score":0.1478466275665495,"channel":1,"num_words":9,"start":375.56,"end":377.48},{"sentences":[{"text":"Thank you.","start":377.48,"end":378.11694,"sentiment":"neutral","sentiment_score":0.33301548659801483}],"sentiment":"neutral","sentiment_score":0.33301548659801483,"channel":1,"num_words":2,"start":377.48,"end":378.11694},{"sentences":[{"text":"Easy done, mate.","start":378.74692,"end":379.46692,"sentiment":"positive","sentiment_score":0.7995058298110962},{"text":"Thank you for your patience, and I'll get right on to it.","start":379.46692,"end":381.72693,"sentiment":"positive","sentiment_score":0.7493264377117157}],"sentiment":"positive","sentiment_score":0.7593623161315918,"channel":0,"num_words":15,"start":378.74692,"end":381.72693},{"sentences":[{"text":"Have a good day, though.","start":381.55695,"end":382.59695,"sentiment":"positive","sentiment_score":0.6196668207645416},{"text":"Bye.","start":382.59695,"end":383.09695,"sentiment":"neutral","sentiment_score":0.3075698912143707}],"sentiment":"positive","sentiment_score":0.5676506658395132,"channel":1,"num_words":6,"start":381.55695,"end":383.09695},{"sentences":[{"text":"You too.","start":383.62692,"end":384.02692,"sentiment":"neutral","sentiment_score":0.24175454676151276},{"text":"Bye.","start":384.02692,"end":384.52692,"sentiment":"neutral","sentiment_score":-0.11785443127155304}],"sentiment":"neutral","sentiment_score":0.12188488741715749,"channel":0,"num_words":3,"start":383.62692,"end":384.52692}]},"summary":{"result":"success","short":"A senior adviser from a company called Senior Advisor discusses settlement and the need for the company to verify information. The company is experiencing issues with their system and needs to update their system to ensure proper data. The adviser will follow up with both parties and provide updates."},"intents":{"segments":[{"text":"It's been crazy weather, and I don't know if you've seen the Gold Coast at the moment, but the flash flooding kind of cut the traffic off like crazy. What about your end? Yeah.","start_word":25,"end_word":58,"intents":[{"intent":"Obtain information about the weather","confidence_score":0.000040466693}]},{"text":"Mate, I'm just having a quick look through the emails and everything. Michelle just said you were looking for a bit of an update. Yep. Well, I'd I'd require a little bit more than an update. I need this to go through because the settlement's happening quick smart, and Property I'm gonna settlements be hit with already underway. yeah.","start_word":141,"end_word":199,"intents":[{"intent":"Request the update on the settlement process","confidence_score":0.00013929518}]},{"text":"Well, I'd I'd require a little bit more than an update. I need this to go through because the settlement's happening quick smart, and Property I'm gonna settlements be hit with already underway. yeah.","start_word":166,"end_word":199,"intents":[{"intent":"Clarify the process of the settlement","confidence_score":0.00027074045}]},{"text":"However, something's coming up not coming not going through correctly. And we need that fixed up straight away because this is this has gone on for way too long.","start_word":387,"end_word":415,"intents":[{"intent":"Resolve issue","confidence_score":0.007465167}]},{"text":"What I'm gonna pretty much do is he just submitted that request this morning with the information that system for it to verify.","start_word":419,"end_word":441,"intents":[{"intent":"Verify request","confidence_score":0.51252806}]},{"text":"What I'm gonna pretty much do is he just submitted that request this morning with the information that system for it to verify. So that's one thing that he'll get pretty quick updates on his system that he sent it through.","start_word":419,"end_word":459,"intents":[{"intent":"Receive updates on system","confidence_score":0.0056570466}]},{"text":"And then what we do is we're gonna touch base with Netwealth every morning just to see as soon as they've received it and processed it, everything's pretty well ready in cash to move across.","start_word":460,"end_word":494,"intents":[{"intent":"Touch base with netwealth","confidence_score":0.5459589}]},{"text":"Mate, I wish every Superfund I've talked to, they pretty much just have a generic email that goes through, and they can't tell you what the government bounces back. If the government system doesn't verify a piece of data, it doesn't even tell them what it is. It just rejects.","start_word":549,"end_word":598,"intents":[{"intent":"Provide information about government and fines","confidence_score":0.000011161761},{"intent":"Clear government's response","confidence_score":0.000031343385}]},{"text":"As long as you've got, I guess, the details of what's gonna come across, you can prepare all the loan documents for you. And then as soon Well, as it's kind of ready, you can just finalize them.","start_word":892,"end_word":929,"intents":[{"intent":"Finalize loan documents","confidence_score":0.72144556}]},{"text":"well, maybe you can get on to pass that information over to Stuart, the amount that's gonna go across so he can then follow it up with with my broker. Yeah.","start_word":959,"end_word":989,"intents":[{"intent":"Pass information to sweden","confidence_score":0.011290362}]},{"text":"And then like I said, I've got Caden jumping on first thing in the morning to check Netwealth to see if they've received the request. Okay.","start_word":1028,"end_word":1053,"intents":[{"intent":"Talk to calden","confidence_score":0.000042081945},{"intent":"Check netwealth","confidence_score":0.7834546}]},{"text":"Even if it's just a, yeah, request received currently processing, we'll just put you a quick update to say, yeah, they've gotten it through the system and it's hit the super funds for the request, Yep. which is what we want. We want it to get to the super funds so they can process it. Yeah.","start_word":1095,"end_word":1150,"intents":[{"intent":"Update request to super funds","confidence_score":0.07944214}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.04494317248463631},{"text":"Good day, Luke.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.3337933123111725},{"text":"It's Tommy here, senior adviser from. How are you going? No. Not bad. Tell me yourself. Alright. Living the dream. It's been crazy weather, and I don't know if you've seen the Gold Coast at the moment, but the flash flooding kind of cut the traffic off like crazy. What about your end? Yeah.","start_word":5,"end_word":58,"sentiment":"neutral","sentiment_score":-0.01426718756556511},{"text":"That's not good.","start_word":59,"end_word":61,"sentiment":"negative","sentiment_score":-0.6032813787460327},{"text":"Oh, we're pretty good. Just normal wintery weather. That's Hit what and miss we wanna with hear, mate. rain. Nothing Absolutely. too extreme Absolutely. like you guys. No. Beach and Southport and surface, they're they're just terribly built. So anytime there's a bit of rain, the all the roads cut off. Yeah.","start_word":62,"end_word":113,"sentiment":"neutral","sentiment_score":-0.17383062839508057},{"text":"That's no good.","start_word":114,"end_word":116,"sentiment":"negative","sentiment_score":-0.4981682002544403},{"text":"That's no That's good, alright, Tommy. mate. We're good.","start_word":117,"end_word":125,"sentiment":"neutral","sentiment_score":0.06381161510944366},{"text":"That's all good. I've got the ability to work from a laptop, which is brilliant.","start_word":126,"end_word":140,"sentiment":"positive","sentiment_score":0.538339376449585},{"text":"Mate, I'm just having a quick look through the emails and everything. Michelle just said you were looking for a bit of an update. Yep. Well, I'd I'd require a little bit more than an update. I need this to go through because the settlement's happening quick smart, and Property I'm gonna settlements be hit with already underway. yeah.","start_word":141,"end_word":199,"sentiment":"neutral","sentiment_score":-0.03506886586546898},{"text":"I'm gonna be hit with some fines because I can't come up with the money.","start_word":200,"end_word":214,"sentiment":"negative","sentiment_score":-0.3617796003818512},{"text":"Gotcha. Gotcha. Gotcha. Okay. So settlement's underway. They're waiting for the money to go into the bank account to pay for everything, all that kind of thing. When did you sign contract with them? Last year. Last year. Okay. So this this was this has been underway since last year. Yeah. Right. So you've been trying to get the money across since well, before Christmas Yes. time. Yes. Yep.","start_word":215,"end_word":283,"sentiment":"neutral","sentiment_score":-0.016665061935782433},{"text":"So now now it's becoming a bit frustrating because I'm getting threats by the well, not really threats yet. Just there's notes there saying if I can't come up with the money within ten days of settlement, then fines will occur. Yeah. What that Gotcha. is I'm Gotcha. not sure that I don't really wanna go down that path at all. No. But That's a pain in the ass.","start_word":284,"end_word":352,"sentiment":"negative","sentiment_score":-0.5657962560653687},{"text":"so Stuart's been, to use my terms, getting dicked around with all this paperwork. So he's putting the information as you've noted, which I've noticed you've been liaising with him, which is great. Yep.","start_word":353,"end_word":386,"sentiment":"neutral","sentiment_score":-0.11800114065408708},{"text":"However, something's coming up not coming not going through correctly. And we need that fixed up straight away because this is this has gone on for way too long.","start_word":387,"end_word":415,"sentiment":"negative","sentiment_score":-0.6063322424888611},{"text":"Yeah. Absolutely, mate. What I'm gonna pretty much do is he just submitted that request this morning with the information that system for it to verify. So that's one thing that he'll get pretty quick updates on his system that he sent it through. And then what we do is we're gonna touch base with Netwealth every morning just to see as soon as they've received it and processed it, everything's pretty well ready in cash to move across. So I'll be pretty much checking it every morning with Cadence and Stuart should get some updates through the system pretty quickly. So we'll definitely Can have an answer over the next twenty I can four, forty I eight be hours. can I be a little bit more transparent and tell you what's wrong?","start_word":416,"end_word":548,"sentiment":"neutral","sentiment_score":0.1802194118499756},{"text":"Mate, I wish every Superfund I've talked to, they pretty much just have a generic email that goes through, and they can't tell you what the government bounces back. If the government system doesn't verify a piece of data, it doesn't even tell them what it is. It just rejects.","start_word":549,"end_word":598,"sentiment":"negative","sentiment_score":-0.47866347432136536},{"text":"If it's rejected on the Superfund side, then that's easy fix because they can tell us. Right. Well, I've been getting notes from the ATO saying that something's about to happen and then nothing happened. There's Did been I a email you? Or yeah. It's been a there's been a a text, I think. There's been a request to transfer super information. If that's not you, then to contact them. So, yep. obviously, just Perfect.","start_word":599,"end_word":673,"sentiment":"neutral","sentiment_score":-0.03163350746035576},{"text":"let everything go through because it's supposed to be done.","start_word":674,"end_word":683,"sentiment":"positive","sentiment_score":0.38759109377861023},{"text":"But yeah. Did you get What what a text this morning? not yet. It's not that I've seen. Yeah. Cool. Alright.","start_word":684,"end_word":704,"sentiment":"neutral","sentiment_score":-0.011675712652504444},{"text":"Now that should come through pretty quick. It doesn't take too long to verify.","start_word":705,"end_word":718,"sentiment":"positive","sentiment_score":0.45123016834259033},{"text":"He submitted it about an hour ago, sent Yep.","start_word":719,"end_word":727,"sentiment":"neutral","sentiment_score":0.22942471504211423},{"text":"us a screenshot, which is great.","start_word":728,"end_word":733,"sentiment":"positive","sentiment_score":0.4869036078453064},{"text":"The only thing I can I can think of outside of that, which I didn't see in the email chain, is if he's linked up the bank account with the ATO? It's something that happens a couple of times.","start_word":734,"end_word":772,"sentiment":"neutral","sentiment_score":-0.0032840825151652098},{"text":"All the details look perfect.","start_word":773,"end_word":777,"sentiment":"positive","sentiment_score":0.5377501249313354},{"text":"I've I've fixed a couple of things up, so it should go through okay. But that's just one thing that I just want to flag with both of you guys just in case. Alright. Do you think you might be able to call him up and explain that to him verbally? Yeah. I can do that. Just to make sure it goes through because as I said, I don't want this to I've still gotta get my broker to sort out the the loan, which he's Yeah. quite Yep. passionate doing, but I don't I've been trying to get this done so he's not under pressure. Now he's gonna Yeah. be under pressure. As long as you've got, I guess, the details of what's gonna come across, you can prepare all the loan documents for you. And then as soon Well, as it's kind of ready, you can just finalize them. That's what I did with someone that I set up pretty quickly a couple of weeks ago. So hopefully, that can at least be kind of pre prepared for you. well, maybe you can get on to pass that information over to Stuart, the amount that's gonna go across so he can then follow it up with with my broker. Yeah. I can do that. I can send through the balance, and I'll line up a time to have a quick chat to him just to see if there's anything else I can help with and follow-up with him. And then like I said, I've got Caden jumping on first thing in the morning to check Netwealth to see if they've received the request. Okay. Well, if they could just once he's done that, just maybe you know, and he's got a response, just let us know what he's what he's found out, and then we won't be sort Yeah. of sitting, doing our thumbs waiting. Even if it's just a, yeah, request received currently processing, we'll just put you a quick update to say, yeah, they've gotten it through the system and it's hit the super funds for the request, Yep. which is what we want. We want it to get to the super funds so they can process it. Yeah.","start_word":778,"end_word":1150,"sentiment":"neutral","sentiment_score":0.07164968205141478},{"text":"Good work. Thank you. No worries at all, mate. I'll I'll touch base with Stuart, and we'll do a bit of a I'll keep you in the email loop. Thank you.","start_word":1151,"end_word":1181,"sentiment":"positive","sentiment_score":0.38024264574050903},{"text":"No worries. Anything else I can do for you? No. It's good. No. Not not the minute. Bye.","start_word":1182,"end_word":1199,"sentiment":"neutral","sentiment_score":0.1825481504201889},{"text":"Thank you. Easy done, mate. Thank you for your patience, and I'll get right on to it. Have a good day, though.","start_word":1200,"end_word":1221,"sentiment":"positive","sentiment_score":0.6812833412127062},{"text":"Bye. You too. Bye.","start_word":1222,"end_word":1225,"sentiment":"neutral","sentiment_score":0.2362872213125229}],"average":{"sentiment":"neutral","sentiment_score":-0.0011426545049587795}}}}