{"metadata":{"transaction_key":"deprecated","request_id":"019e19a7-fe77-7462-8710-4df65ead6d6e","sha256":"42e41e2441371c1aa0b800fea6b7cef420364c8a1c31fcddb0b493634ae56131","created":"2026-05-12T00:48:22.443Z","duration":73.58394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":223,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":270,"output_tokens":270},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":270,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Eytel. One second. Can I have the account holder's name, please? Aaliyah, was it? A, l l, y a h. What's it? Was it? Oh, I. Sorry. I y a h. Leah Murphy. And you're you're changing your addresses or you're moving out, or what's the story there? Are you going to another address that you want us to accommodate or you just wanna delete altogether? Okay. I'll because the person that does this is not here at the moment. This is on a break. I'll I'll get her to give you a call probably within the hour or something like that. Okay? Alright. Thank you. Bye.","confidence":0.9921875,"words":[{"word":"good","start":0.16,"end":0.48,"confidence":0.47143555,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2677291929721832},{"word":"morning","start":0.48,"end":0.71999997,"confidence":0.90185547,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.3811452388763428},{"word":"eytel","start":0.71999997,"end":1.22,"confidence":0.675354,"punctuated_word":"Eytel.","sentiment":"neutral","sentiment_score":0.2859492897987366},{"word":"one","start":11.679999,"end":12.179999,"confidence":0.8803711,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.09183184802532196},{"word":"second","start":12.32,"end":12.82,"confidence":0.99902344,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.04589492082595825},{"word":"can","start":14.325,"end":14.485,"confidence":0.26831055,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01375620812177658},{"word":"i","start":14.485,"end":14.525,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007586199790239334},{"word":"have","start":14.525,"end":14.565,"confidence":0.94628906,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0006907060742378235},{"word":"the","start":14.565,"end":14.805,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002448616549372673},{"word":"account","start":14.805,"end":15.125,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.0033279359340667725},{"word":"holder's","start":15.125,"end":15.525,"confidence":0.99609375,"punctuated_word":"holder's","sentiment":"neutral","sentiment_score":0.006125365849584341},{"word":"name","start":15.525,"end":15.765,"confidence":0.9980469,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.0022673215717077255},{"word":"please","start":15.765,"end":16.265,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.007155352272093296},{"word":"aaliyah","start":21.845,"end":22.325,"confidence":0.6465454,"punctuated_word":"Aaliyah,","sentiment":"neutral","sentiment_score":0.002093183109536767},{"word":"was","start":22.325,"end":22.564999,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00044862739741802216},{"word":"it","start":22.564999,"end":23.064999,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.003014821093529463},{"word":"a","start":27.2,"end":27.52,"confidence":0.96362305,"punctuated_word":"A,","sentiment":"neutral","sentiment_score":-0.005184391513466835},{"word":"l","start":27.52,"end":27.880001,"confidence":0.9958496,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.004329552408307791},{"word":"l","start":27.880001,"end":28.240002,"confidence":0.9958496,"punctuated_word":"l,","sentiment":"neutral","sentiment_score":-0.004461884032934904},{"word":"y","start":28.24,"end":28.74,"confidence":0.99902344,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.005349285900592804},{"word":"a","start":28.96,"end":29.2,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007203814573585987},{"word":"h","start":29.2,"end":29.52,"confidence":0.91064453,"punctuated_word":"h.","sentiment":"neutral","sentiment_score":-0.009939376264810562},{"word":"what's","start":29.52,"end":29.76,"confidence":0.9831543,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.021531283855438232},{"word":"it","start":29.76,"end":30.0,"confidence":0.7438965,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.0219356007874012},{"word":"was","start":30.0,"end":30.16,"confidence":0.8618164,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":-0.02199406549334526},{"word":"it","start":30.16,"end":30.66,"confidence":0.99560547,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.028755463659763336},{"word":"oh","start":32.559998,"end":32.96,"confidence":0.9748535,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03240817412734032},{"word":"i","start":32.96,"end":33.28,"confidence":0.9194336,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":-0.03394503891468048},{"word":"sorry","start":33.28,"end":33.78,"confidence":0.9902344,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05899505689740181},{"word":"i","start":39.04,"end":39.52,"confidence":0.60009766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020431827753782272},{"word":"y","start":39.52,"end":40.02,"confidence":0.9902344,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.01496321801096201},{"word":"a","start":40.08,"end":40.4,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01479763351380825},{"word":"h","start":40.4,"end":40.9,"confidence":0.9719238,"punctuated_word":"h.","sentiment":"neutral","sentiment_score":-0.012674881145358086},{"word":"leah","start":44.865,"end":45.265,"confidence":0.75146484,"punctuated_word":"Leah","sentiment":"neutral","sentiment_score":-0.007815472781658173},{"word":"murphy","start":45.265,"end":45.765,"confidence":0.99121094,"punctuated_word":"Murphy.","sentiment":"neutral","sentiment_score":-0.013866782188415527},{"word":"and","start":46.305,"end":46.385002,"confidence":0.43164062,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03087785840034485},{"word":"you're","start":46.385002,"end":46.545002,"confidence":0.8977051,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0322481170296669},{"word":"you're","start":46.545002,"end":46.865,"confidence":0.9904785,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.035259511321783066},{"word":"changing","start":46.865,"end":47.185,"confidence":0.99316406,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.02823234349489212},{"word":"your","start":47.185,"end":47.345,"confidence":0.54541016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03415854647755623},{"word":"addresses","start":47.345,"end":47.665,"confidence":0.8642578,"punctuated_word":"addresses","sentiment":"neutral","sentiment_score":-0.03390049561858177},{"word":"or","start":47.665,"end":47.905,"confidence":0.54248047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03086569346487522},{"word":"you're","start":47.905,"end":48.065002,"confidence":0.9104004,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.04378512501716614},{"word":"moving","start":48.065002,"end":48.305,"confidence":0.9980469,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.040756430476903915},{"word":"out","start":48.305,"end":48.545002,"confidence":0.6838379,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.043467044830322266},{"word":"or","start":48.545002,"end":48.705,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.041105449199676514},{"word":"what's","start":48.705,"end":48.945,"confidence":0.99902344,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.05174466595053673},{"word":"the","start":48.945,"end":49.025,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04909368604421616},{"word":"story","start":49.025,"end":49.345,"confidence":0.9980469,"punctuated_word":"story","sentiment":"neutral","sentiment_score":-0.04409736394882202},{"word":"there","start":49.345,"end":49.845,"confidence":0.9980469,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.043028511106967926},{"word":"are","start":51.745003,"end":51.985,"confidence":0.9921875,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.050366856157779694},{"word":"you","start":51.985,"end":52.145,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04112578928470611},{"word":"going","start":52.145,"end":52.385002,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.04211144894361496},{"word":"to","start":52.385002,"end":52.465,"confidence":0.9301758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04743732511997223},{"word":"another","start":52.465,"end":52.785,"confidence":0.9902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.0510866716504097},{"word":"address","start":52.785,"end":53.025,"confidence":0.9951172,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.05123747140169144},{"word":"that","start":53.025,"end":53.185,"confidence":0.43847656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04815707355737686},{"word":"you","start":53.185,"end":53.345,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05945667624473572},{"word":"want","start":53.345,"end":53.505,"confidence":0.9394531,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04791605472564697},{"word":"us","start":53.505,"end":53.665,"confidence":0.9902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.057809844613075256},{"word":"to","start":53.665,"end":53.825,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.055471114814281464},{"word":"accommodate","start":53.825,"end":54.225,"confidence":0.9970703,"punctuated_word":"accommodate","sentiment":"neutral","sentiment_score":-0.05081506073474884},{"word":"or","start":54.225,"end":54.385002,"confidence":0.53466797,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.060848433524370193},{"word":"you","start":54.385002,"end":54.545002,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08939138054847717},{"word":"just","start":54.545002,"end":54.785,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07524450123310089},{"word":"wanna","start":54.785,"end":55.185,"confidence":0.81396484,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.09011707454919816},{"word":"delete","start":55.185,"end":55.425003,"confidence":0.93408203,"punctuated_word":"delete","sentiment":"neutral","sentiment_score":-0.05503243952989578},{"word":"altogether","start":55.425003,"end":55.925003,"confidence":0.86694336,"punctuated_word":"altogether?","sentiment":"neutral","sentiment_score":-0.07671879976987839},{"word":"okay","start":58.949997,"end":59.35,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06954922527074814},{"word":"i'll","start":59.35,"end":59.75,"confidence":0.9633789,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.13312195241451263},{"word":"because","start":60.07,"end":60.309998,"confidence":0.99609375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1775028258562088},{"word":"the","start":60.309998,"end":60.469997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2131669819355011},{"word":"person","start":60.469997,"end":60.789997,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.23338553309440613},{"word":"that","start":60.789997,"end":60.949997,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.280403733253479},{"word":"does","start":60.949997,"end":61.19,"confidence":0.9819336,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.2319747358560562},{"word":"this","start":61.19,"end":61.43,"confidence":0.6064453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.29587674140930176},{"word":"is","start":61.43,"end":61.59,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.28992733359336853},{"word":"not","start":61.59,"end":61.829998,"confidence":0.9902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.319808691740036},{"word":"here","start":61.829998,"end":61.989998,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.3267925977706909},{"word":"at","start":61.989998,"end":62.07,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2727477550506592},{"word":"the","start":62.07,"end":62.149998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2555028200149536},{"word":"moment","start":62.149998,"end":62.469997,"confidence":0.94750977,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.26539677381515503},{"word":"this","start":62.469997,"end":62.629997,"confidence":0.7998047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.3109695017337799},{"word":"is","start":62.629997,"end":62.789997,"confidence":0.94970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2931526303291321},{"word":"on","start":62.789997,"end":63.03,"confidence":0.9863281,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.24728500843048096},{"word":"a","start":63.03,"end":63.11,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2152683138847351},{"word":"break","start":63.11,"end":63.428936,"confidence":0.99609375,"punctuated_word":"break.","sentiment":"neutral","sentiment_score":-0.21080677211284635},{"word":"i'll","start":64.38894,"end":64.78893,"confidence":0.9785156,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.017644492909312248},{"word":"i'll","start":64.78893,"end":65.10893,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03567119687795639},{"word":"get","start":65.10893,"end":65.188934,"confidence":0.9892578,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.012324944138526917},{"word":"her","start":65.188934,"end":65.34894,"confidence":0.98828125,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.001131109893321991},{"word":"to","start":65.34894,"end":65.508934,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031869903206825256},{"word":"give","start":65.508934,"end":65.66894,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.026166662573814392},{"word":"you","start":65.66894,"end":65.82893,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014743760228157043},{"word":"a","start":65.82893,"end":65.908936,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02948084846138954},{"word":"call","start":65.908936,"end":66.228935,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.015272095799446106},{"word":"probably","start":66.228935,"end":66.70894,"confidence":0.8676758,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.006473436951637268},{"word":"within","start":66.70894,"end":67.02894,"confidence":0.9941406,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.01469818502664566},{"word":"the","start":67.02894,"end":67.188934,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010229066014289856},{"word":"hour","start":67.188934,"end":67.42894,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.01479775458574295},{"word":"or","start":67.42894,"end":67.588936,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.025719985365867615},{"word":"something","start":67.588936,"end":67.82893,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.05659309402108192},{"word":"like","start":67.82893,"end":67.98894,"confidence":0.9902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05009559914469719},{"word":"that","start":67.98894,"end":68.14893,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.0018083639442920685},{"word":"okay","start":68.14893,"end":68.64893,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0787486732006073},{"word":"alright","start":70.14893,"end":70.64893,"confidence":0.94677734,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.422236680984497},{"word":"thank","start":70.70894,"end":70.94894,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5281745195388794},{"word":"you","start":70.94894,"end":71.268936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.439968079328537},{"word":"bye","start":71.268936,"end":71.768936,"confidence":0.99121094,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.28355252742767334}],"paragraphs":{"transcript":"\nGood morning, Eytel. One second. Can I have the account holder's name, please? Aaliyah, was it? A, l l, y a h.\n\nWhat's it? Was it? Oh, I. Sorry. I y a h.\n\nLeah Murphy. And you're you're changing your addresses or you're moving out, or what's the story there? Are you going to another address that you want us to accommodate or you just wanna delete altogether? Okay. I'll because the person that does this is not here at the moment.\n\nThis is on a break. I'll I'll get her to give you a call probably within the hour or something like that. Okay? Alright. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning, Eytel.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.3116079072157542},{"text":"One second.","start":11.679999,"end":12.82,"sentiment":"neutral","sentiment_score":-0.0688633844256401},{"text":"Can I have the account holder's name, please?","start":14.325,"end":16.265,"sentiment":"neutral","sentiment_score":-0.003103541152086109},{"text":"Aaliyah, was it?","start":21.845,"end":23.064999,"sentiment":"neutral","sentiment_score":-0.00015767019552489123},{"text":"A, l l, y a h.","start":27.2,"end":29.52,"sentiment":"neutral","sentiment_score":-0.006078050782283147}],"sentiment":"neutral","sentiment_score":0.03342396855904636,"num_words":22,"start":0.16,"end":29.52},{"sentences":[{"text":"What's it?","start":29.52,"end":30.0,"sentiment":"neutral","sentiment_score":-0.021733442321419716},{"text":"Was it?","start":30.0,"end":30.66,"sentiment":"neutral","sentiment_score":-0.0253747645765543},{"text":"Oh, I.","start":32.559998,"end":33.28,"sentiment":"neutral","sentiment_score":-0.0331766065210104},{"text":"Sorry.","start":33.28,"end":33.78,"sentiment":"neutral","sentiment_score":-0.05899505689740181},{"text":"I y a h.","start":39.04,"end":40.9,"sentiment":"neutral","sentiment_score":-0.015716890105977654}],"sentiment":"neutral","sentiment_score":-0.025675658559934658,"num_words":11,"start":29.52,"end":40.9},{"sentences":[{"text":"Leah Murphy.","start":44.865,"end":45.765,"sentiment":"neutral","sentiment_score":-0.01084112748503685},{"text":"And you're you're changing your addresses or you're moving out, or what's the story there?","start":46.305,"end":49.845,"sentiment":"neutral","sentiment_score":-0.03884138949215412},{"text":"Are you going to another address that you want us to accommodate or you just wanna delete altogether?","start":51.745003,"end":55.925003,"sentiment":"neutral","sentiment_score":-0.05835244535571999},{"text":"Okay.","start":58.949997,"end":59.35,"sentiment":"neutral","sentiment_score":-0.06954922527074814},{"text":"I'll because the person that does this is not here at the moment.","start":59.35,"end":62.469997,"sentiment":"neutral","sentiment_score":-0.2535083442926407}],"sentiment":"neutral","sentiment_score":-0.10244499622102902,"num_words":49,"start":44.865,"end":62.469997},{"sentences":[{"text":"This is on a break.","start":62.469997,"end":63.428936,"sentiment":"neutral","sentiment_score":-0.2554964452981949},{"text":"I'll I'll get her to give you a call probably within the hour or something like that.","start":64.38894,"end":68.14893,"sentiment":"neutral","sentiment_score":0.0021884343860780493},{"text":"Okay?","start":68.14893,"end":68.64893,"sentiment":"neutral","sentiment_score":0.0787486732006073},{"text":"Alright.","start":70.14893,"end":70.64893,"sentiment":"positive","sentiment_score":0.422236680984497},{"text":"Thank you.","start":70.70894,"end":71.268936,"sentiment":"positive","sentiment_score":0.4840712994337082}],"sentiment":"neutral","sentiment_score":0.008801888889418198,"num_words":26,"start":62.469997,"end":71.268936},{"sentences":[{"text":"Bye.","start":71.268936,"end":71.768936,"sentiment":"neutral","sentiment_score":0.28355252742767334}],"sentiment":"neutral","sentiment_score":0.28355252742767334,"num_words":1,"start":71.268936,"end":71.768936}]}}]},{"alternatives":[{"transcript":"Hi. I just wanted to talk about my account. I'm moving out of apartment, so I wanted to cancel the subscription. Aliyah Murphy. Yeah. A, l l, I y a h. Sorry. A, l l, I yep. Y a h. Maybe. Yeah. Just to wait altogether, please. Yep. Okay. Sounds good. Thank you. Bye.","confidence":0.9904785,"words":[{"word":"hi","start":2.32,"end":2.82,"confidence":0.99316406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03004697896540165},{"word":"i","start":3.04,"end":3.1999998,"confidence":0.64501953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.045466069132089615},{"word":"just","start":3.1999998,"end":3.4399998,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05827855691313744},{"word":"wanted","start":3.4399998,"end":3.76,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.03546162322163582},{"word":"to","start":3.76,"end":4.0,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01370520517230034},{"word":"talk","start":4.0,"end":4.24,"confidence":0.9980469,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.01059415191411972},{"word":"about","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.007243752479553223},{"word":"my","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.014084767550230026},{"word":"account","start":4.72,"end":5.04,"confidence":0.91186523,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.0368037223815918},{"word":"i'm","start":5.04,"end":5.2799997,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10023130476474762},{"word":"moving","start":5.2799997,"end":5.7799997,"confidence":0.8647461,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.1126130223274231},{"word":"out","start":5.92,"end":6.08,"confidence":0.9248047,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.08872295916080475},{"word":"of","start":6.08,"end":6.3999996,"confidence":0.9658203,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.143321692943573},{"word":"apartment","start":6.3999996,"end":6.8799996,"confidence":0.7841797,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":-0.12096160650253296},{"word":"so","start":6.8799996,"end":7.12,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08566612005233765},{"word":"i","start":7.12,"end":7.2,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12430901825428008},{"word":"wanted","start":7.2,"end":7.6,"confidence":0.9091797,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.17358171939849854},{"word":"to","start":7.6,"end":7.7599998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19861656427383423},{"word":"cancel","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.13065336644649506},{"word":"the","start":8.96,"end":9.2,"confidence":0.94628906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2213587462902069},{"word":"subscription","start":9.2,"end":9.7,"confidence":0.99902344,"punctuated_word":"subscription.","sentiment":"neutral","sentiment_score":-0.19189408421516416},{"word":"aliyah","start":18.485,"end":18.885,"confidence":0.5407715,"punctuated_word":"Aliyah","sentiment":"neutral","sentiment_score":-0.004063276574015617},{"word":"murphy","start":18.885,"end":19.385,"confidence":0.953125,"punctuated_word":"Murphy.","sentiment":"neutral","sentiment_score":-0.005406892858445644},{"word":"yeah","start":23.365,"end":23.765,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0041298698633909225},{"word":"a","start":23.765,"end":24.085,"confidence":0.88183594,"punctuated_word":"A,","sentiment":"neutral","sentiment_score":-0.005269173067063093},{"word":"l","start":24.085,"end":24.404999,"confidence":0.9715576,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.006159271113574505},{"word":"l","start":24.404999,"end":24.724998,"confidence":0.9715576,"punctuated_word":"l,","sentiment":"neutral","sentiment_score":-0.007496044971048832},{"word":"i","start":24.725,"end":24.965,"confidence":0.7519531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006066224537789822},{"word":"y","start":24.965,"end":25.445,"confidence":0.9941406,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.006332216318696737},{"word":"a","start":25.445,"end":25.765,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007974808104336262},{"word":"h","start":25.765,"end":26.265,"confidence":0.99902344,"punctuated_word":"h.","sentiment":"neutral","sentiment_score":-0.007926814258098602},{"word":"sorry","start":30.66,"end":31.06,"confidence":0.9260254,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05181413143873215},{"word":"a","start":31.06,"end":31.3,"confidence":0.99316406,"punctuated_word":"A,","sentiment":"neutral","sentiment_score":-0.020313642919063568},{"word":"l","start":31.3,"end":31.58,"confidence":0.99902344,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.02247878722846508},{"word":"l","start":31.58,"end":31.86,"confidence":0.99902344,"punctuated_word":"l,","sentiment":"neutral","sentiment_score":-0.017652196809649467},{"word":"i","start":31.86,"end":32.36,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016429178416728973},{"word":"yep","start":33.94,"end":34.44,"confidence":0.89973956,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.04012991860508919},{"word":"y","start":34.5,"end":35.0,"confidence":0.98828125,"punctuated_word":"Y","sentiment":"neutral","sentiment_score":-0.029105816036462784},{"word":"a","start":35.14,"end":35.46,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.019739584997296333},{"word":"h","start":35.46,"end":35.96,"confidence":0.9975586,"punctuated_word":"h.","sentiment":"neutral","sentiment_score":-0.022769395262002945},{"word":"maybe","start":50.285,"end":50.684998,"confidence":0.736084,"punctuated_word":"Maybe.","sentiment":"neutral","sentiment_score":-0.03840369731187821},{"word":"yeah","start":50.684998,"end":51.184998,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028652135282754895},{"word":"just","start":56.629997,"end":56.949997,"confidence":0.7470703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.09181340038776398},{"word":"to","start":56.949997,"end":57.03,"confidence":0.6303711,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11165934801101685},{"word":"wait","start":57.03,"end":57.269997,"confidence":0.5263672,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.09795781970024107},{"word":"altogether","start":57.269997,"end":57.769997,"confidence":0.7836914,"punctuated_word":"altogether,","sentiment":"neutral","sentiment_score":-0.09313765168190002},{"word":"please","start":57.91,"end":58.41,"confidence":0.98706055,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.07933183759450912},{"word":"yep","start":63.989998,"end":64.49,"confidence":0.9904785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01142781227827072},{"word":"okay","start":68.78893,"end":69.188934,"confidence":0.9748535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1837986707687378},{"word":"sounds","start":69.188934,"end":69.508934,"confidence":0.99902344,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.4554060101509094},{"word":"good","start":69.508934,"end":69.908936,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3781758546829224},{"word":"thank","start":69.908936,"end":70.14893,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4959857165813446},{"word":"you","start":70.14893,"end":70.64893,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3805228769779206},{"word":"bye","start":71.98894,"end":72.48894,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1224297285079956}],"paragraphs":{"transcript":"\nHi. I just wanted to talk about my account. I'm moving out of apartment, so I wanted to cancel the subscription. Aliyah Murphy. Yeah.\n\nA, l l, I y a h. Sorry. A, l l, I yep. Y a h. Maybe.\n\nYeah. Just to wait altogether, please. Yep. Okay. Sounds good.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.03004697896540165},{"text":"I just wanted to talk about my account.","start":3.04,"end":5.04,"sentiment":"neutral","sentiment_score":-0.025056193117052317},{"text":"I'm moving out of apartment, so I wanted to cancel the subscription.","start":5.04,"end":9.7,"sentiment":"neutral","sentiment_score":-0.14099418371915817},{"text":"Aliyah Murphy.","start":18.485,"end":19.385,"sentiment":"neutral","sentiment_score":-0.004735084716230631},{"text":"Yeah.","start":23.365,"end":23.765,"sentiment":"neutral","sentiment_score":-0.0041298698633909225}],"sentiment":"neutral","sentiment_score":-0.07816386707903196,"num_words":24,"start":2.32,"end":23.765},{"sentences":[{"text":"A, l l, I y a h.","start":23.765,"end":26.265,"sentiment":"neutral","sentiment_score":-0.0067463646243725505},{"text":"Sorry.","start":30.66,"end":31.06,"sentiment":"neutral","sentiment_score":-0.05181413143873215},{"text":"A, l l, I yep.","start":31.06,"end":34.44,"sentiment":"neutral","sentiment_score":-0.023400744795799254},{"text":"Y a h.","start":34.5,"end":35.96,"sentiment":"neutral","sentiment_score":-0.02387159876525402},{"text":"Maybe.","start":50.285,"end":50.684998,"sentiment":"neutral","sentiment_score":-0.03840369731187821}],"sentiment":"neutral","sentiment_score":-0.019180053023292738,"num_words":17,"start":23.765,"end":50.684998},{"sentences":[{"text":"Yeah.","start":50.684998,"end":51.184998,"sentiment":"neutral","sentiment_score":-0.028652135282754895},{"text":"Just to wait altogether, please.","start":56.629997,"end":58.41,"sentiment":"neutral","sentiment_score":-0.09478001147508622},{"text":"Yep.","start":63.989998,"end":64.49,"sentiment":"neutral","sentiment_score":0.01142781227827072},{"text":"Okay.","start":68.78893,"end":69.188934,"sentiment":"neutral","sentiment_score":0.1837986707687378},{"text":"Sounds good.","start":69.188934,"end":69.908936,"sentiment":"positive","sentiment_score":0.4167909324169159}],"sentiment":"neutral","sentiment_score":0.05262561552226543,"num_words":10,"start":50.684998,"end":69.908936},{"sentences":[{"text":"Thank you.","start":69.908936,"end":70.64893,"sentiment":"positive","sentiment_score":0.43825429677963257},{"text":"Bye.","start":71.98894,"end":72.48894,"sentiment":"neutral","sentiment_score":0.1224297285079956}],"sentiment":"neutral","sentiment_score":0.3329794406890869,"num_words":3,"start":69.908936,"end":72.48894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Eytel.\n\nChannel 1: Hi. I just wanted to talk about my account. I'm moving out of apartment, so I wanted to cancel the subscription.\n\nChannel 0: One second. Can I have the account holder's name, please?\n\nChannel 1: Aliyah Murphy.\n\nChannel 0: Aaliyah, was it?\n\nChannel 1: Yeah. A, l l, I y a h.\n\nChannel 0: A, l l, y a h. What's it? Was it?\n\nChannel 1: Sorry. A, l l, I\n\nChannel 0: Oh, I. Sorry.\n\nChannel 1: yep. Y a h.\n\nChannel 0: I y a h. Leah Murphy. And you're you're changing your addresses or you're moving out, or what's the story there?\n\nChannel 1: Maybe. Yeah.\n\nChannel 0: Are you going to another address that you want us to accommodate or you just wanna delete altogether?\n\nChannel 1: Just to wait altogether, please.\n\nChannel 0: Okay. I'll because the person that does this is not here at the moment. This is on a break.\n\nChannel 1: Yep.\n\nChannel 0: I'll I'll get her to give you a call probably within the hour or something like that. Okay?\n\nChannel 1: Okay. Sounds good. Thank you.\n\nChannel 0: Alright. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Eytel.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.3116079072157542}],"sentiment":"neutral","sentiment_score":0.3116079072157542,"channel":0,"num_words":3,"start":0.16,"end":1.22},{"sentences":[{"text":"Hi.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.03004697896540165},{"text":"I just wanted to talk about my account.","start":3.04,"end":5.04,"sentiment":"neutral","sentiment_score":-0.025056193117052317},{"text":"I'm moving out of apartment, so I wanted to cancel the subscription.","start":5.04,"end":9.7,"sentiment":"neutral","sentiment_score":-0.14099418371915817}],"sentiment":"neutral","sentiment_score":-0.08868251288575786,"channel":1,"num_words":21,"start":2.32,"end":9.7},{"sentences":[{"text":"One second.","start":11.679999,"end":12.82,"sentiment":"neutral","sentiment_score":-0.0688633844256401},{"text":"Can I have the account holder's name, please?","start":14.325,"end":16.265,"sentiment":"neutral","sentiment_score":-0.003103541152086109}],"sentiment":"neutral","sentiment_score":-0.01625550980679691,"channel":0,"num_words":10,"start":11.679999,"end":16.265},{"sentences":[{"text":"Aliyah Murphy.","start":18.485,"end":19.385,"sentiment":"neutral","sentiment_score":-0.004735084716230631}],"sentiment":"neutral","sentiment_score":-0.004735084716230631,"channel":1,"num_words":2,"start":18.485,"end":19.385},{"sentences":[{"text":"Aaliyah, was it?","start":21.845,"end":23.064999,"sentiment":"neutral","sentiment_score":-0.00015767019552489123}],"sentiment":"neutral","sentiment_score":-0.00015767019552489123,"channel":0,"num_words":3,"start":21.845,"end":23.064999},{"sentences":[{"text":"Yeah.","start":23.365,"end":23.765,"sentiment":"neutral","sentiment_score":-0.0041298698633909225},{"text":"A, l l, I y a h.","start":23.765,"end":26.265,"sentiment":"neutral","sentiment_score":-0.0067463646243725505}],"sentiment":"neutral","sentiment_score":-0.006419302779249847,"channel":1,"num_words":8,"start":23.365,"end":26.265},{"sentences":[{"text":"A, l l, y a h.","start":27.2,"end":29.52,"sentiment":"neutral","sentiment_score":-0.006078050782283147},{"text":"What's it?","start":29.52,"end":30.0,"sentiment":"neutral","sentiment_score":-0.021733442321419716},{"text":"Was it?","start":30.0,"end":30.66,"sentiment":"neutral","sentiment_score":-0.0253747645765543}],"sentiment":"neutral","sentiment_score":-0.013068471848964692,"channel":0,"num_words":10,"start":27.2,"end":30.66},{"sentences":[{"text":"Sorry.","start":30.66,"end":31.06,"sentiment":"neutral","sentiment_score":-0.05181413143873215},{"text":"A, l l, I","start":31.06,"end":32.36,"sentiment":"neutral","sentiment_score":-0.019218451343476772}],"sentiment":"neutral","sentiment_score":-0.025737587362527847,"channel":1,"num_words":5,"start":30.66,"end":32.36},{"sentences":[{"text":"Oh, I.","start":32.559998,"end":33.28,"sentiment":"neutral","sentiment_score":-0.0331766065210104},{"text":"Sorry.","start":33.28,"end":33.78,"sentiment":"neutral","sentiment_score":-0.05899505689740181}],"sentiment":"neutral","sentiment_score":-0.041782756646474205,"channel":0,"num_words":3,"start":32.559998,"end":33.78},{"sentences":[{"text":"yep.","start":33.94,"end":34.44,"sentiment":"neutral","sentiment_score":-0.04012991860508919},{"text":"Y a h.","start":34.5,"end":35.96,"sentiment":"neutral","sentiment_score":-0.02387159876525402}],"sentiment":"neutral","sentiment_score":-0.027936178725212812,"channel":1,"num_words":4,"start":33.94,"end":35.96},{"sentences":[{"text":"I y a h.","start":39.04,"end":40.9,"sentiment":"neutral","sentiment_score":-0.015716890105977654},{"text":"Leah Murphy.","start":44.865,"end":45.765,"sentiment":"neutral","sentiment_score":-0.01084112748503685},{"text":"And you're you're changing your addresses or you're moving out, or what's the story there?","start":46.305,"end":49.845,"sentiment":"neutral","sentiment_score":-0.03884138949215412}],"sentiment":"neutral","sentiment_score":-0.03177003132268077,"channel":0,"num_words":21,"start":39.04,"end":49.845},{"sentences":[{"text":"Maybe.","start":50.285,"end":50.684998,"sentiment":"neutral","sentiment_score":-0.03840369731187821},{"text":"Yeah.","start":50.684998,"end":51.184998,"sentiment":"neutral","sentiment_score":-0.028652135282754895}],"sentiment":"neutral","sentiment_score":-0.03352791629731655,"channel":1,"num_words":2,"start":50.285,"end":51.184998},{"sentences":[{"text":"Are you going to another address that you want us to accommodate or you just wanna delete altogether?","start":51.745003,"end":55.925003,"sentiment":"neutral","sentiment_score":-0.05835244535571999}],"sentiment":"neutral","sentiment_score":-0.05835244535571999,"channel":0,"num_words":18,"start":51.745003,"end":55.925003},{"sentences":[{"text":"Just to wait altogether, please.","start":56.629997,"end":58.41,"sentiment":"neutral","sentiment_score":-0.09478001147508622}],"sentiment":"neutral","sentiment_score":-0.09478001147508622,"channel":1,"num_words":5,"start":56.629997,"end":58.41},{"sentences":[{"text":"Okay.","start":58.949997,"end":59.35,"sentiment":"neutral","sentiment_score":-0.06954922527074814},{"text":"I'll because the person that does this is not here at the moment.","start":59.35,"end":62.469997,"sentiment":"neutral","sentiment_score":-0.2535083442926407},{"text":"This is on a break.","start":62.469997,"end":63.428936,"sentiment":"neutral","sentiment_score":-0.2554964452981949}],"sentiment":"neutral","sentiment_score":-0.24434946987189746,"channel":0,"num_words":19,"start":58.949997,"end":63.428936},{"sentences":[{"text":"Yep.","start":63.989998,"end":64.49,"sentiment":"neutral","sentiment_score":0.01142781227827072}],"sentiment":"neutral","sentiment_score":0.01142781227827072,"channel":1,"num_words":1,"start":63.989998,"end":64.49},{"sentences":[{"text":"I'll I'll get her to give you a call probably within the hour or something like that.","start":64.38894,"end":68.14893,"sentiment":"neutral","sentiment_score":0.0021884343860780493},{"text":"Okay?","start":68.14893,"end":68.64893,"sentiment":"neutral","sentiment_score":0.0787486732006073}],"sentiment":"neutral","sentiment_score":0.00644178098688523,"channel":0,"num_words":18,"start":64.38894,"end":68.64893},{"sentences":[{"text":"Okay.","start":68.78893,"end":69.188934,"sentiment":"neutral","sentiment_score":0.1837986707687378},{"text":"Sounds good.","start":69.188934,"end":69.908936,"sentiment":"positive","sentiment_score":0.4167909324169159},{"text":"Thank you.","start":69.908936,"end":70.64893,"sentiment":"positive","sentiment_score":0.43825429677963257}],"sentiment":"positive","sentiment_score":0.37877782583236697,"channel":1,"num_words":5,"start":68.78893,"end":70.64893},{"sentences":[{"text":"Alright.","start":70.14893,"end":70.64893,"sentiment":"positive","sentiment_score":0.422236680984497},{"text":"Thank you.","start":70.70894,"end":71.268936,"sentiment":"positive","sentiment_score":0.4840712994337082},{"text":"Bye.","start":71.268936,"end":71.768936,"sentiment":"neutral","sentiment_score":0.28355252742767334}],"sentiment":"positive","sentiment_score":0.4184829518198967,"channel":0,"num_words":4,"start":70.14893,"end":71.768936},{"sentences":[{"text":"Bye.","start":71.98894,"end":72.48894,"sentiment":"neutral","sentiment_score":0.1224297285079956}],"sentiment":"neutral","sentiment_score":0.1224297285079956,"channel":1,"num_words":1,"start":71.98894,"end":72.48894}]},"summary":{"result":"success","short":"The customer calls to cancel their subscription due to moving out of their apartment. They provide their account holder's name and the agent asks for their name and the reason for canceling. The customer also asks if they will need to cancel their subscription to another address and the agent says they will call the person who handles that to confirm."},"intents":{"segments":[{"text":"I just wanted to talk about my account. I'm moving out of apartment, so I wanted to cancel the subscription. One second.","start_word":4,"end_word":25,"intents":[{"intent":"Cancel subscription","confidence_score":0.4353672}]}]},"sentiments":{"segments":[{"text":"Good morning, Eytel. Hi. I just wanted to talk about my account. I'm moving out of apartment, so I wanted to cancel the subscription. One second. Can I have the account holder's name, please? Aliyah Murphy. Aaliyah, was it? Yeah. A, l l, I y a h. A, l l, y a h. What's it? Was it? Sorry. A, l l, I Oh, I. Sorry. yep. Y a h. I y a h. Leah Murphy. And you're you're changing your addresses or you're moving out, or what's the story there? Maybe. Yeah. Are you going to another address that you want us to accommodate or you just wanna delete altogether? Just to wait altogether, please. Okay. I'll because the person that does this is not here at the moment. This is on a break. Yep. I'll I'll get her to give you a call probably within the hour or something like that. Okay? Okay.","start_word":0,"end_word":153,"sentiment":"neutral","sentiment_score":-0.038843587040901184},{"text":"Sounds good. Thank Alright. you. Thank you.","start_word":154,"end_word":160,"sentiment":"positive","sentiment_score":0.4286341667175293},{"text":"Bye. Bye.","start_word":161,"end_word":162,"sentiment":"neutral","sentiment_score":0.22373239696025848}],"average":{"sentiment":"neutral","sentiment_score":-0.01223177644941542}}}}