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May I know your full name, please, for me to check your account? Okay. And your concern is? May I know your concern, please? Okay. I see. May I have your full address, please, for me to check if Eartell is serviceable at the address? Mhmm. Yeah. Nine nine three. Mhmm. 93. Seven zero. Mhmm. Mhmm. Okay. Sure. Mhmm. L 4. F. Mhmm. Mhmm. Yeah. Mhmm. Mhmm. Sorry? Okay. Mhmm. Mhmm. Mhmm. Mhmm. Is it F Karpidis Street? Is that correct? Googling, A C T 2912. Is it Share Sierra Unit 9370? Is it Share Unit? Mhmm. Okay. I see. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. So after checking the address, it's available under Supa Network, and it also has a new dwelling fee charges. This is for the installation of the service at the address. Are you a tenant or the property manager? Because this should be shouldered shouldered by the property manager or the owner of the property. Okay. So there is this new dwelling fee charges, which is $300. And upon signing up, it's the Supa network who will contact you directly regarding this, and it should be showered by the property manager, the owner of the property since you're a tenant only. And for the plans, have you tried to visit our website or not yet? Mhmm. Mhmm. Okay. I see. So have you tried to visit our website or not yet? Theearthl.net.au. Yeah. Yeah. Actually, if you if you decide to sign up, we're going to do do it via the website. Then once you selected the plan and if you will be needing a router and the contract term, once the order is successful, it will notify us. And within the twenty four hours, we'll activate the service to the address. Yeah. Mhmm. 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Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Sorry. May I know your full name, please, for me to check your account? May I know your full name, please, for me to check your account?\n\nOkay. And your concern is? May I know your concern, please? Okay. I see.\n\nMay I have your full address, please, for me to check if Eartell is serviceable at the address? Mhmm. Yeah. Nine nine three. Mhmm.\n\n93. Seven zero. Mhmm. Mhmm. Okay.\n\nSure. Mhmm. L 4. F. Mhmm.\n\nMhmm. Yeah. Mhmm. Mhmm. Sorry?\n\nOkay. Mhmm. Mhmm. Mhmm. Mhmm.\n\nIs it F Karpidis Street? Is that correct? Googling, A C T 2912. Is it Share Sierra Unit 9370? Is it Share Unit?\n\nMhmm. Okay. I see. Is it okay if I put you on hold? Let me just check the address.\n\nOkay. Hang on. Hello? Yes. Thank you for waiting.\n\nSo after checking the address, it's available under Supa Network, and it also has a new dwelling fee charges. This is for the installation of the service at the address. Are you a tenant or the property manager? Because this should be shouldered shouldered by the property manager or the owner of the property. Okay.\n\nSo there is this new dwelling fee charges, which is $300. And upon signing up, it's the Supa network who will contact you directly regarding this, and it should be showered by the property manager, the owner of the property since you're a tenant only. And for the plans, have you tried to visit our website or not yet? Mhmm. Mhmm.\n\nOkay. I see. So have you tried to visit our website or not yet? Theearthl.net.au. Yeah.\n\nYeah. Actually, if you if you decide to sign up, we're going to do do it via the website. Then once you selected the plan and if you will be needing a router and the contract term, once the order is successful, it will notify us. And within the twenty four hours, we'll activate the service to the address. Yeah.\n\nMhmm. 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within the twenty four hours, we'll activate the service to the address.","start":334.36,"end":340.28894,"sentiment":"neutral","sentiment_score":0.12690356889596352},{"text":"Yeah.","start":347.30893,"end":347.80893,"sentiment":"neutral","sentiment_score":0.0418768972158432}],"sentiment":"neutral","sentiment_score":0.09203633212794861,"num_words":60,"start":310.24,"end":347.80893},{"sentences":[{"text":"Mhmm.","start":348.34894,"end":348.84894,"sentiment":"neutral","sentiment_score":0.01952015422284603},{"text":"Mhmm.","start":350.18893,"end":350.68893,"sentiment":"neutral","sentiment_score":-0.07639286667108536}],"sentiment":"neutral","sentiment_score":-0.028436356224119663,"num_words":2,"start":348.34894,"end":350.68893}]}}]},{"alternatives":[{"transcript":"Hi. 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My name is. I'm actually calling digital from Wi Fi. Fi. So I'm calling to see if I can get a Wi Fi from Newbern.\n\nSorry? Sorry? I'm calling to see if I can get a Wi Fi from you. Oh, my address. Uh-huh.\n\nNumber 9335 9 3973 yep. E for elephant. A for Alpha. R For Romeo. P For People.\n\nP For People, I For I For India, D For Dingo, I For India, S For Simple. Yep. Yep. Calling my cell unit. It's it's apartment, but maybe my home in my apartment.\n\nYeah. That's fine. I'm listening. Oh, I'm listening. Alright.\n\nThat's fine. There's nothing I can do about it because I need to this is the number one thing. I'm not gonna pay for it on the $50 for dwelling fee or whatever for property does not belong to me. So Yeah. I've I've visited your website already, and I saw the plans that you have for thousand 6.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.08214832097291946},{"text":"My name is.","start":9.36,"end":10.26,"sentiment":"neutral","sentiment_score":0.057962420086065926},{"text":"I'm actually calling digital from Wi Fi.","start":10.559999,"end":12.675,"sentiment":"neutral","sentiment_score":0.013477851370615619},{"text":"Fi.","start":13.235001,"end":13.635,"sentiment":"neutral","sentiment_score":-0.002859951928257942},{"text":"So I'm calling to see if I can get a Wi Fi from Newbern.","start":13.635,"end":16.695,"sentiment":"neutral","sentiment_score":-0.0021966979672600117}],"sentiment":"neutral","sentiment_score":0.012183339129058788,"num_words":26,"start":8.559999,"end":16.695},{"sentences":[{"text":"Sorry?","start":25.875,"end":26.375,"sentiment":"neutral","sentiment_score":-0.11127060651779176},{"text":"Sorry?","start":30.81,"end":31.31,"sentiment":"neutral","sentiment_score":-0.10838408768177032},{"text":"I'm calling to see if I can get a Wi Fi from you.","start":44.585,"end":48.045,"sentiment":"neutral","sentiment_score":-0.08565307036042213},{"text":"Oh, my address.","start":61.89,"end":62.71,"sentiment":"neutral","sentiment_score":-0.030429611603418987},{"text":"Uh-huh.","start":64.130005,"end":64.630005,"sentiment":"neutral","sentiment_score":-0.015279491432011127}],"sentiment":"neutral","sentiment_score":-0.07577436500670094,"num_words":19,"start":25.875,"end":64.630005},{"sentences":[{"text":"Number 9335 9 3973 yep.","start":66.05,"end":80.545,"sentiment":"neutral","sentiment_score":-0.01443562787026167},{"text":"E for elephant.","start":83.165,"end":85.345,"sentiment":"neutral","sentiment_score":-0.02341953789194425},{"text":"A for Alpha.","start":115.32,"end":119.259995,"sentiment":"neutral","sentiment_score":-0.009657028286407392},{"text":"R For Romeo.","start":119.399994,"end":121.259995,"sentiment":"neutral","sentiment_score":-0.011459210887551308},{"text":"P For People.","start":123.479996,"end":124.78,"sentiment":"neutral","sentiment_score":-0.020571463430921238}],"sentiment":"neutral","sentiment_score":-0.015735285931869465,"num_words":17,"start":66.05,"end":124.78},{"sentences":[{"text":"P For People, I For I For India, D For Dingo, I For India, S For Simple.","start":128.665,"end":143.74,"sentiment":"neutral","sentiment_score":-0.01195284109973513},{"text":"Yep.","start":153.735,"end":154.235,"sentiment":"neutral","sentiment_score":0.0059687672182917595},{"text":"Yep.","start":155.815,"end":156.315,"sentiment":"neutral","sentiment_score":0.00019825871277134863},{"text":"Calling my cell unit.","start":167.7,"end":168.92,"sentiment":"neutral","sentiment_score":-0.026157744228839874},{"text":"It's it's apartment, but maybe my home in my apartment.","start":174.18001,"end":178.68001,"sentiment":"neutral","sentiment_score":-0.04784949347376823}],"sentiment":"neutral","sentiment_score":-0.023641126800529575,"num_words":33,"start":128.665,"end":178.68001},{"sentences":[{"text":"Yeah.","start":188.14499,"end":188.545,"sentiment":"neutral","sentiment_score":0.11693833768367767},{"text":"That's fine.","start":188.545,"end":189.28499,"sentiment":"neutral","sentiment_score":0.20212923735380173},{"text":"I'm listening.","start":233.745,"end":234.485,"sentiment":"neutral","sentiment_score":0.06770870834589005},{"text":"Oh, I'm listening.","start":238.545,"end":240.00499,"sentiment":"neutral","sentiment_score":0.018244570742050808},{"text":"Alright.","start":275.13,"end":275.61002,"sentiment":"neutral","sentiment_score":-0.007937047630548477}],"sentiment":"neutral","sentiment_score":0.07815676596429613,"num_words":9,"start":188.14499,"end":275.61002},{"sentences":[{"text":"That's fine.","start":275.61002,"end":276.43002,"sentiment":"neutral","sentiment_score":0.022513109492138028},{"text":"There's nothing I can do about it because I need to this is the number one thing.","start":276.49002,"end":282.59003,"sentiment":"neutral","sentiment_score":-0.3320481698302662},{"text":"I'm not gonna pay for it on the $50 for dwelling fee or whatever for property does not belong to me.","start":283.21002,"end":291.01498,"sentiment":"negative","sentiment_score":-0.40640960420881},{"text":"So Yeah.","start":291.01498,"end":303.27,"sentiment":"neutral","sentiment_score":-0.05145284626632929},{"text":"I've I've visited your website already, and I saw the plans that you have for thousand 6.","start":303.27,"end":309.37,"sentiment":"neutral","sentiment_score":0.004459445282597752}],"sentiment":"neutral","sentiment_score":-0.2400252454109111,"num_words":59,"start":275.61002,"end":309.37}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. My name is. I'm actually calling digital from\n\nChannel 0: Mhmm.\n\nChannel 1: Wi Fi. Fi.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm calling to see if I can get a Wi Fi from Newbern.\n\nChannel 0: Mhmm. Sorry. May I know your full name, please, for me to check your account?\n\nChannel 1: Sorry?\n\nChannel 0: May I know your full name, please, for me\n\nChannel 1: Sorry?\n\nChannel 0: to check your account? Okay. And your concern is? May I know your concern, please?\n\nChannel 1: I'm calling to see if I can get a Wi Fi from you.\n\nChannel 0: Okay. I see. May I have your full address, please, for me to check if Eartell is serviceable at the address?\n\nChannel 1: Oh, my address.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Uh-huh. Number 9335\n\nChannel 0: Nine nine three.\n\nChannel 1: 9\n\nChannel 0: Mhmm. 93.\n\nChannel 1: 3973\n\nChannel 0: Seven zero.\n\nChannel 1: yep.\n\nChannel 0: Mhmm.\n\nChannel 1: E for elephant.\n\nChannel 0: Mhmm. Okay. Sure. Mhmm. L 4.\n\nF. Mhmm. Mhmm. Yeah.\n\nChannel 1: A\n\nChannel 0: Mhmm.\n\nChannel 1: for\n\nChannel 0: Mhmm.\n\nChannel 1: Alpha. R For Romeo. P For People.\n\nChannel 0: Sorry?\n\nChannel 1: P For People,\n\nChannel 0: Okay.\n\nChannel 1: I For I For India,\n\nChannel 0: Mhmm.\n\nChannel 1: D For Dingo,\n\nChannel 0: Mhmm.\n\nChannel 1: I For India,\n\nChannel 0: Mhmm.\n\nChannel 1: S For Simple.\n\nChannel 0: Mhmm. Is it F Karpidis Street?\n\nChannel 1: Yep.\n\nChannel 0: Is that correct?\n\nChannel 1: Yep.\n\nChannel 0: Googling, A C T 2912. Is it Share Sierra Unit 9370?\n\nChannel 1: Calling my cell unit.\n\nChannel 0: Is it Share Unit?\n\nChannel 1: It's it's apartment, but maybe my home in my apartment.\n\nChannel 0: Mhmm. Okay. I see. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Okay. Hang on. Hello? Yes. Thank you for waiting.\n\nSo after checking the address, it's available under Supa Network, and it also has a new dwelling fee charges. This is for the installation of the service at the address. Are you a tenant or the property manager? Because this should be shouldered\n\nChannel 1: I'm listening.\n\nChannel 0: shouldered by the property manager or the owner of the property.\n\nChannel 1: Oh, I'm listening.\n\nChannel 0: Okay. So there is this new dwelling fee charges, which is $300. And upon signing up, it's the Supa network who will contact you directly regarding this, and it should be showered by the property manager, the owner of the property since you're a tenant only. And for the plans, have you tried to visit our website or not yet?\n\nChannel 1: Alright. That's fine. There's nothing I can do about it because I need to this is the number one thing. I'm not gonna pay for it on the $50 for dwelling fee or whatever for property does not belong to me. So\n\nChannel 0: Mhmm. Mhmm. Okay. I see. So have you tried to visit our website or not yet?\n\nTheearthl.net.au.\n\nChannel 1: Yeah. I've I've visited your website already, and I saw the plans that you have for thousand\n\nChannel 0: Yeah.\n\nChannel 1: 6.\n\nChannel 0: Yeah. Actually, if you if you decide to sign up, we're going to do do it via the website. Then once you selected the plan and if you will be needing a router and the contract term, once the order is successful, it will notify us. And within the twenty four hours, we'll activate the service to the address. Yeah.\n\nMhmm. Mhmm.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.32478195428848267},{"text":"Good afternoon.","start":2.6399999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5827406942844391},{"text":"This is Maureen from Erto tech support.","start":3.4399998,"end":5.8599997,"sentiment":"positive","sentiment_score":0.5483010070664542},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5412384668986002}],"sentiment":"positive","sentiment_score":0.5359875746071339,"channel":0,"num_words":16,"start":2.24,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.08214832097291946},{"text":"My name is.","start":9.36,"end":10.26,"sentiment":"neutral","sentiment_score":0.057962420086065926},{"text":"I'm actually calling digital 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me.","start":283.21002,"end":291.01498,"sentiment":"negative","sentiment_score":-0.40640960420881},{"text":"So","start":291.01498,"end":291.51498,"sentiment":"neutral","sentiment_score":-0.11111599206924438}],"sentiment":"negative","sentiment_score":-0.33936779514797744,"channel":1,"num_words":42,"start":275.13,"end":291.51498},{"sentences":[{"text":"Mhmm.","start":292.475,"end":292.975,"sentiment":"neutral","sentiment_score":-0.06148287281394005},{"text":"Mhmm.","start":293.555,"end":294.055,"sentiment":"neutral","sentiment_score":-0.03189677745103836},{"text":"Okay.","start":294.63498,"end":295.035,"sentiment":"neutral","sentiment_score":-0.017338786274194717},{"text":"I see.","start":295.035,"end":295.695,"sentiment":"neutral","sentiment_score":-0.02035890519618988},{"text":"So have you tried to visit our website or not 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website.","start":310.64,"end":320.33502,"sentiment":"neutral","sentiment_score":0.06540985405445099},{"text":"Then once you selected the plan and if you will be needing a router and the contract term, once the order is successful, it will notify us.","start":321.195,"end":333.66,"sentiment":"neutral","sentiment_score":0.09631580652462111},{"text":"And within the twenty four hours, we'll activate the service to the address.","start":334.36,"end":340.28894,"sentiment":"neutral","sentiment_score":0.12690356889596352},{"text":"Yeah.","start":347.30893,"end":347.80893,"sentiment":"neutral","sentiment_score":0.0418768972158432}],"sentiment":"neutral","sentiment_score":0.09203633212794861,"channel":0,"num_words":60,"start":310.24,"end":347.80893},{"sentences":[{"text":"Mhmm.","start":348.34894,"end":348.84894,"sentiment":"neutral","sentiment_score":0.01952015422284603},{"text":"Mhmm.","start":350.18893,"end":350.68893,"sentiment":"neutral","sentiment_score":-0.07639286667108536}],"sentiment":"neutral","sentiment_score":-0.028436356224119663,"channel":0,"num_words":2,"start":348.34894,"end":350.68893}]},"summary":{"result":"success","short":"A customer calls a tech support representative to inquire about getting a Wi Fi from the customer's address. The representative asks for the customer's name and address, checks the account, and informs the customer of a new dwelling fee charge for installation of the service. The customer is advised to visit the company's website to sign up for the service and activate it once completed."},"intents":{"segments":[{"text":"Let me just check the address. Yeah.","start_word":237,"end_word":243,"intents":[{"intent":"Check address","confidence_score":0.71052647}]},{"text":"This is for the installation of the service at the address.","start_word":274,"end_word":284,"intents":[{"intent":"Install service","confidence_score":0.013575562}]},{"text":"And for the plans, have you tried to visit our website or not yet? Alright.","start_word":360,"end_word":374,"intents":[{"intent":"Visit website","confidence_score":0.63960963}]},{"text":"I'm not gonna pay for it on the $50 for dwelling fee or whatever for property does not belong to me. So Mhmm.","start_word":394,"end_word":416,"intents":[{"intent":"Pay for service","confidence_score":0.08920598}]},{"text":"Actually, if you if you decide to sign up, we're going to do do it via the website. Then once you selected the plan and if you will be needing a router and the contract term, once the order is successful, it will notify us. And within the twenty four hours, we'll activate the service to the address. Yeah.","start_word":453,"end_word":511,"intents":[{"intent":"Sign up","confidence_score":0.3511156},{"intent":"Notify service activation","confidence_score":0.2756229}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.32478195428848267},{"text":"Good afternoon. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.548528790473938},{"text":"Hi. My name is. I'm actually calling digital from Mhmm. Wi Fi. Fi. Mhmm. So I'm calling to see if I can get a Wi Fi from Newbern. Mhmm. Sorry. May I know your full name, please, for me to check your account? Sorry? May I know your full name, please, for me Sorry? to check your account? Okay. And your concern is? May I know your concern, please? I'm calling to see if I can get a Wi Fi from you. Okay. I see. May I have your full address, please, for me to check if Eartell is serviceable at the address? Oh, my address. Mhmm. Yeah. Uh-huh. Number 9335 Nine nine three. 9 Mhmm. 93. 3973 Seven zero. yep. Mhmm. E for elephant. Mhmm. Okay. Sure. Mhmm. L 4. F. Mhmm. Mhmm. Yeah. A Mhmm. for Mhmm. Alpha. R For Romeo. P For People. Sorry? P For People, Okay. I For I For India, Mhmm. D For Dingo, Mhmm. I For India, Mhmm. S For Simple. Mhmm. Is it F Karpidis Street? Yep. Is that correct? Yep. Googling, A C T 2912. Is it Share Sierra Unit 9370? Calling my cell unit. Is it Share Unit? It's it's apartment, but maybe my home in my apartment. Mhmm. Okay. I see. Is it okay if I put you on hold? Let me just check the address. Yeah. That's fine. Okay. Hang on. Hello? Yes.","start_word":16,"end_word":250,"sentiment":"neutral","sentiment_score":-0.015375063964661132},{"text":"Thank you for waiting.","start_word":251,"end_word":254,"sentiment":"positive","sentiment_score":0.49902090430259705},{"text":"So after checking the address, it's available under Supa Network, and it also has a new dwelling fee charges. This is for the installation of the service at the address. Are you a tenant or the property manager? Because this should be shouldered I'm listening. shouldered by the property manager or the owner of the property. Oh, I'm listening. Okay. So there is this new dwelling fee charges, which is $300. And upon signing up, it's the Supa network who will contact you directly regarding this, and it should be showered by the property manager, the owner of the property since you're a tenant only. And for the plans, have you tried to visit our website or not yet? Alright. That's fine. There's nothing I can do about it because I need to this is the number one thing.","start_word":255,"end_word":393,"sentiment":"neutral","sentiment_score":0.0054267882369458675},{"text":"I'm not gonna pay for it on the $50 for dwelling fee or whatever for property does not belong to me.","start_word":394,"end_word":414,"sentiment":"negative","sentiment_score":-0.4104597270488739},{"text":"So Mhmm. Mhmm. Okay. I see. So have you tried to visit our website or not yet? Theearthl.net.au. Yeah. I've I've visited your website already, and I saw the plans that you have for thousand Yeah. 6. Yeah. Actually, if you if you decide to sign up, we're going to do do it via the website. Then once you selected the plan and if you will be needing a router and the contract term, once the order is successful, it will notify us. And within the twenty four hours, we'll activate the service to the address. Yeah. Mhmm. Mhmm.","start_word":415,"end_word":513,"sentiment":"neutral","sentiment_score":0.043193100377766774}],"average":{"sentiment":"neutral","sentiment_score":0.006055327376934013}}}}