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John speaking.\n\nChannel 0: Yeah. Good morning. James, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good.\n\nChannel 0: Alright. Okay. Wonderful. James, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, James, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner. Yes, sir.\n\nChannel 1: Thanks. No. Thanks, mate. Cheers. You take care.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.016263369470834732},{"text":"John speaking.","start":1.76,"end":2.42,"sentiment":"neutral","sentiment_score":0.014826828613877296}],"sentiment":"neutral","sentiment_score":0.015305675566196442,"channel":1,"num_words":3,"start":1.28,"end":2.42},{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.10044477134943008},{"text":"Good morning.","start":4.56,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3845983147621155},{"text":"James, it's Ronald from Cloud Solution IT.","start":5.92,"end":9.86,"sentiment":"neutral","sentiment_score":0.25457353464194704},{"text":"How are you doing today?","start":10.559999,"end":11.7,"sentiment":"neutral","sentiment_score":0.26369336247444153}],"sentiment":"neutral","sentiment_score":0.26467486371596655,"channel":0,"num_words":15,"start":4.3199997,"end":11.7},{"sentences":[{"text":"Good.","start":12.4,"end":12.9,"sentiment":"positive","sentiment_score":0.4041905403137207}],"sentiment":"positive","sentiment_score":0.4041905403137207,"channel":1,"num_words":1,"start":12.4,"end":12.9},{"sentences":[{"text":"Alright.","start":13.84,"end":14.24,"sentiment":"neutral","sentiment_score":0.2729267477989197},{"text":"Okay.","start":14.24,"end":14.559999,"sentiment":"positive","sentiment_score":0.439441442489624},{"text":"Wonderful.","start":14.559999,"end":15.059999,"sentiment":"positive","sentiment_score":0.5778263807296753},{"text":"James, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":16.275,"end":22.455,"sentiment":"neutral","sentiment_score":0.10357079872240622},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":22.914999,"end":33.969997,"sentiment":"neutral","sentiment_score":0.09204635534573484}],"sentiment":"neutral","sentiment_score":0.11594713582760757,"channel":0,"num_words":54,"start":13.84,"end":33.969997},{"sentences":[{"text":"Name of the company again, James, it's Cloud Solution IT.","start":34.989998,"end":38.85,"sentiment":"neutral","sentiment_score":0.05722271800041199},{"text":"We are a managed service provider.","start":39.71,"end":42.21,"sentiment":"neutral","sentiment_score":0.05918988026678562},{"text":"We are also Microsoft trusted partner.","start":42.73694,"end":44.916935,"sentiment":"neutral","sentiment_score":0.057103910793860756},{"text":"Yes, sir.","start":45.376938,"end":46.196938,"sentiment":"neutral","sentiment_score":0.1689615175127983}],"sentiment":"neutral","sentiment_score":0.06699637339139979,"channel":0,"num_words":24,"start":34.989998,"end":46.196938},{"sentences":[{"text":"Thanks.","start":45.755,"end":46.255,"sentiment":"neutral","sentiment_score":0.28842756152153015},{"text":"No.","start":46.315002,"end":46.555,"sentiment":"neutral","sentiment_score":0.1235785260796547},{"text":"Thanks, mate.","start":46.555,"end":47.195,"sentiment":"neutral","sentiment_score":0.2847076952457428},{"text":"Cheers.","start":47.195,"end":47.675003,"sentiment":"positive","sentiment_score":0.35492536425590515},{"text":"You take care.","start":47.675003,"end":48.655,"sentiment":"neutral","sentiment_score":0.3227401077747345}],"sentiment":"neutral","sentiment_score":0.2880708957090974,"channel":1,"num_words":8,"start":45.755,"end":48.655}]},"summary":{"result":"success","short":"John from Cloud Solution IT contacts James, a previous customer, to introduce their company and offer their services. He reminds James that they are a managed service provider and Microsoft partner. They briefly discuss their previous meeting with Baljit Singh and end the call on a pleasant note."},"intents":{"segments":[{"text":"James, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":22,"end_word":72,"intents":[{"intent":"Introduce company acto","confidence_score":2.0511315e-7}]}]},"sentiments":{"segments":[{"text":"Hello. John speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04049735516309738},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3779489994049072},{"text":"James, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.26126524806022644},{"text":"Good.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4041905403137207},{"text":"Alright.","start_word":19,"end_word":19,"sentiment":"neutral","sentiment_score":0.2729267477989197},{"text":"Okay. Wonderful.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.5086339116096497},{"text":"James, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, James, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner. Yes, sir. Thanks. No. Thanks, mate.","start_word":22,"end_word":100,"sentiment":"neutral","sentiment_score":0.10336541384458542},{"text":"Cheers. You take care.","start_word":101,"end_word":104,"sentiment":"positive","sentiment_score":0.35428306460380554}],"average":{"sentiment":"neutral","sentiment_score":0.15407552015061346}}}}