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Australia, Australia's leading training provider. Please note, all calls are recorded for quality assurance and training purposes. If you do not wish for your call to be recorded, please let us know when we connect you through. To direct your inquiry to the team member, please choose from the following options. Press 1 if you're interested in a course and wish to speak to our career adviser for more information.\n\nPress 2 if you're a continuing student and wish to speak to student support. Press 3 if you have an inquiry about the status of your current course enrollment. Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan. To hear the menu options again","paragraphs":[{"sentences":[{"text":"TrainSmart Australia, Australia's leading training provider.","start":0.32,"end":3.6999998,"sentiment":"positive","sentiment_score":0.364371582865715},{"text":"Please note, all calls are recorded for quality assurance and training purposes.","start":4.24,"end":8.26,"sentiment":"neutral","sentiment_score":-0.15518636256456375},{"text":"If you do not wish for your call to be recorded, please let us know when we connect you through.","start":8.8,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.30417436435818673},{"text":"To direct your inquiry to the team member, please choose from the following options.","start":14.16,"end":18.515,"sentiment":"neutral","sentiment_score":0.007519467334662165},{"text":"Press 1 if you're interested in a course and wish to speak to our career adviser for more information.","start":20.015,"end":24.835,"sentiment":"neutral","sentiment_score":0.047090420009274235}],"sentiment":"neutral","sentiment_score":-0.0670352622237004,"num_words":71,"start":0.32,"end":24.835},{"sentences":[{"text":"Press 2 if you're a continuing student and wish to speak to student support.","start":25.855,"end":30.029999,"sentiment":"neutral","sentiment_score":0.017348663615328924},{"text":"Press 3 if you have an inquiry about the status of your current course enrollment.","start":31.13,"end":35.309998,"sentiment":"neutral","sentiment_score":0.05503063996632894},{"text":"Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan.","start":36.25,"end":43.81094,"sentiment":"neutral","sentiment_score":0.09113523395111163},{"text":"To hear the menu options again","start":44.43094,"end":45.935936,"sentiment":"neutral","sentiment_score":0.04541508356730143}],"sentiment":"neutral","sentiment_score":0.05979791536169537,"num_words":59,"start":25.855,"end":45.935936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: TrainSmart Australia, Australia's leading training provider. Please note, all calls are recorded for quality assurance and training purposes. If you do not wish for your call to be recorded, please let us know when we connect you through. To direct your inquiry to the team member, please choose from the following options. Press 1 if you're interested in a course and wish to speak to our career adviser for more information.\n\nPress 2 if you're a continuing student and wish to speak to student support. Press 3 if you have an inquiry about the status of your current course enrollment. Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan. To hear the menu options again","paragraphs":[{"sentences":[{"text":"TrainSmart Australia, Australia's leading training provider.","start":0.32,"end":3.6999998,"sentiment":"positive","sentiment_score":0.364371582865715},{"text":"Please note, all calls are recorded for quality assurance and training purposes.","start":4.24,"end":8.26,"sentiment":"neutral","sentiment_score":-0.15518636256456375},{"text":"If you do not wish for your call to be recorded, please let us know when we connect you through.","start":8.8,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.30417436435818673},{"text":"To direct your inquiry to the team member, please choose from the following options.","start":14.16,"end":18.515,"sentiment":"neutral","sentiment_score":0.007519467334662165},{"text":"Press 1 if you're interested in a course and wish to speak to our career adviser for more information.","start":20.015,"end":24.835,"sentiment":"neutral","sentiment_score":0.047090420009274235}],"sentiment":"neutral","sentiment_score":-0.0670352622237004,"channel":1,"num_words":71,"start":0.32,"end":24.835},{"sentences":[{"text":"Press 2 if you're a continuing student and wish to speak to student support.","start":25.855,"end":30.029999,"sentiment":"neutral","sentiment_score":0.017348663615328924},{"text":"Press 3 if you have an inquiry about the status of your current course enrollment.","start":31.13,"end":35.309998,"sentiment":"neutral","sentiment_score":0.05503063996632894},{"text":"Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan.","start":36.25,"end":43.81094,"sentiment":"neutral","sentiment_score":0.09113523395111163},{"text":"To hear the menu options again","start":44.43094,"end":45.935936,"sentiment":"neutral","sentiment_score":0.04541508356730143}],"sentiment":"neutral","sentiment_score":0.05979791536169537,"channel":1,"num_words":59,"start":25.855,"end":45.935936}]},"summary":{"result":"success","short":"The representative provides callers with options to direct their inquiry to different departments based on their inquiry. The options include speaking to a career advisor, student support, work placement, or fees/payment plans. The callers are advised to press a number to hear the menu options again."},"intents":{"segments":[{"text":"If you do not wish for your call to be recorded, please let us know when we connect you through.","start_word":18,"end_word":37,"intents":[{"intent":"Connect callers","confidence_score":0.05870063}]}]},"sentiments":{"segments":[{"text":"TrainSmart Australia, Australia's leading training provider.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3715735375881195},{"text":"Please note, all calls are recorded for quality assurance and training purposes. If you do not wish for your call to be recorded, please let us know when we connect you through. To direct your inquiry to the team member, please choose from the following options. Press 1 if you're interested in a course and wish to speak to our career adviser for more information. Press 2 if you're a continuing student and wish to speak to student support. Press 3 if you have an inquiry about the status of your current course enrollment. Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan. To hear the menu options again","start_word":6,"end_word":129,"sentiment":"neutral","sentiment_score":-0.02299877256155014}],"average":{"sentiment":"neutral","sentiment_score":0.004646422756705315}}}}