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How are you? Good. Thank you. So actually, I have an Airtel SIM.\n\nSo but SIM is not working because I requested for the text messages for the OTP to receive here in Australia, but I don't get any OTP or text messages. It's (849) 406-6162. Yes. Okay. No worries.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2111962139606476},{"text":"How are you?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.2081891894340515},{"text":"Good.","start":11.04,"end":11.28,"sentiment":"positive","sentiment_score":0.3520222306251526},{"text":"Thank you.","start":11.28,"end":11.84,"sentiment":"positive","sentiment_score":0.3889740854501724},{"text":"So actually, I have an Airtel SIM.","start":11.84,"end":14.98,"sentiment":"neutral","sentiment_score":-0.03541819059423038}],"sentiment":"neutral","sentiment_score":0.12270048925919193,"num_words":14,"start":6.0,"end":14.98},{"sentences":[{"text":"So but SIM is not working because I requested for the text messages for the OTP to receive here in Australia, but I don't get any OTP or text messages.","start":15.485,"end":28.465,"sentiment":"neutral","sentiment_score":-0.2023963230351607},{"text":"It's (849) 406-6162.","start":33.08,"end":40.14,"sentiment":"neutral","sentiment_score":-0.010169701650738716},{"text":"Yes.","start":44.545002,"end":45.045002,"sentiment":"neutral","sentiment_score":-0.0049383919686079025},{"text":"Okay.","start":65.72,"end":66.04,"sentiment":"neutral","sentiment_score":0.04056771844625473},{"text":"No worries.","start":66.04,"end":66.44,"sentiment":"neutral","sentiment_score":0.08620988950133324}],"sentiment":"neutral","sentiment_score":-0.15930674839261416,"num_words":37,"start":15.485,"end":66.44},{"sentences":[{"text":"Thank you.","start":66.44,"end":67.08,"sentiment":"neutral","sentiment_score":0.20600900053977966},{"text":"Bye.","start":67.08,"end":67.58,"sentiment":"neutral","sentiment_score":0.15236684679985046}],"sentiment":"neutral","sentiment_score":0.18812828262646994,"num_words":3,"start":66.44,"end":67.58}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Good. Thank you. So actually, I have an Airtel SIM. So but SIM is not working because I requested for the text messages for the OTP to receive here in Australia, but I don't get any OTP or text messages.\n\nChannel 0: Sorry to hear about that. What is the phone number?\n\nChannel 1: It's (849) 406-6162.\n\nChannel 0: Oh, you're referring to your Indian phone number. Right?\n\nChannel 1: Yes.\n\nChannel 0: Please be advised you have reached Airtel AU. We are a Internet service provider here in Australia and a mobile plan services. We don't service any other phone numbers. So you have to contact your local network, which in Airtel India to get support about your concern.\n\nChannel 1: Okay. No worries. Thank you. Bye.\n\nChannel 0: Alright. Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.21766754984855652},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3851497322320938},{"text":"Thank you so much for calling your account.","start":1.5999999,"end":3.78,"sentiment":"positive","sentiment_score":0.6561680287122726},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.48776210347811383}],"sentiment":"positive","sentiment_score":0.5390519920517417,"channel":0,"num_words":17,"start":0.56,"end":5.38},{"sentences":[{"text":"Hi.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2111962139606476},{"text":"How are you?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.2081891894340515}],"sentiment":"neutral","sentiment_score":0.20894094556570053,"channel":1,"num_words":4,"start":6.0,"end":7.14},{"sentences":[{"text":"I'm good.","start":7.68,"end":8.32,"sentiment":"positive","sentiment_score":0.4827078580856323},{"text":"Thank you for asking.","start":8.32,"end":9.38,"sentiment":"positive","sentiment_score":0.5416824221611023},{"text":"How about yourself?","start":9.44,"end":10.5,"sentiment":"neutral","sentiment_score":0.27940337856610614}],"sentiment":"positive","sentiment_score":0.44115061561266583,"channel":0,"num_words":9,"start":7.68,"end":10.5},{"sentences":[{"text":"Good.","start":11.04,"end":11.28,"sentiment":"positive","sentiment_score":0.3520222306251526},{"text":"Thank you.","start":11.28,"end":11.84,"sentiment":"positive","sentiment_score":0.3889740854501724},{"text":"So actually, I have an Airtel SIM.","start":11.84,"end":14.98,"sentiment":"neutral","sentiment_score":-0.03541819059423038},{"text":"So but SIM is not working because I requested for the text messages for the OTP to receive here in Australia, but I don't get any OTP or text messages.","start":15.485,"end":28.465,"sentiment":"neutral","sentiment_score":-0.2023963230351607}],"sentiment":"neutral","sentiment_score":-0.1297461655922234,"channel":1,"num_words":40,"start":11.04,"end":28.465},{"sentences":[{"text":"Sorry to hear about that.","start":29.91,"end":31.11,"sentiment":"neutral","sentiment_score":-0.18465975522994996},{"text":"What is the phone number?","start":31.11,"end":32.49,"sentiment":"neutral","sentiment_score":-0.03192920424044132}],"sentiment":"neutral","sentiment_score":-0.10829447973519564,"channel":0,"num_words":10,"start":29.91,"end":32.49},{"sentences":[{"text":"It's (849) 406-6162.","start":33.08,"end":40.14,"sentiment":"neutral","sentiment_score":-0.010169701650738716}],"sentiment":"neutral","sentiment_score":-0.010169701650738716,"channel":1,"num_words":3,"start":33.08,"end":40.14},{"sentences":[{"text":"Oh, you're referring to your Indian phone number.","start":40.870003,"end":44.524998,"sentiment":"neutral","sentiment_score":-0.03580448613502085},{"text":"Right?","start":44.524998,"end":45.024998,"sentiment":"neutral","sentiment_score":-0.019737640395760536}],"sentiment":"neutral","sentiment_score":-0.034019281052880816,"channel":0,"num_words":9,"start":40.870003,"end":45.024998},{"sentences":[{"text":"Yes.","start":44.545002,"end":45.045002,"sentiment":"neutral","sentiment_score":-0.0049383919686079025}],"sentiment":"neutral","sentiment_score":-0.0049383919686079025,"channel":1,"num_words":1,"start":44.545002,"end":45.045002},{"sentences":[{"text":"Please be advised you have reached Airtel AU.","start":45.484997,"end":48.524998,"sentiment":"neutral","sentiment_score":-0.06979754380881786},{"text":"We are a Internet service provider here in Australia and a mobile plan services.","start":48.524998,"end":53.265,"sentiment":"neutral","sentiment_score":-0.09024934098124504},{"text":"We don't service any other phone 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you.","start":66.44,"end":67.08,"sentiment":"neutral","sentiment_score":0.20600900053977966},{"text":"Bye.","start":67.08,"end":67.58,"sentiment":"neutral","sentiment_score":0.15236684679985046}],"sentiment":"neutral","sentiment_score":0.12956205755472183,"channel":1,"num_words":6,"start":65.72,"end":67.58},{"sentences":[{"text":"Alright.","start":67.20287,"end":67.70287,"sentiment":"neutral","sentiment_score":0.21470841765403748},{"text":"Thank you.","start":67.76288,"end":68.40288,"sentiment":"positive","sentiment_score":0.45055264234542847},{"text":"Have a good one.","start":68.40288,"end":69.282875,"sentiment":"positive","sentiment_score":0.452404148876667},{"text":"Bye bye.","start":69.282875,"end":69.94287,"sentiment":"neutral","sentiment_score":0.1259562075138092}],"sentiment":"positive","sentiment_score":0.3530380792087979,"channel":0,"num_words":9,"start":67.20287,"end":69.94287}]},"summary":{"result":"success","short":"The customer called about their Airtel SIM phone not working and the agent asked for more information. The agent informed the customer that they are not able to assist with texting OTPs and advised them to contact their local network for support. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"So actually, I have an Airtel SIM. So but SIM is not working because I requested for the text messages for the OTP to receive here in Australia, but I don't get any OTP or text messages. Sorry to hear about that.","start_word":33,"end_word":74,"intents":[{"intent":"Request text messages","confidence_score":0.32245812}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21766754984855652},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5499278903007507},{"text":"Hi. How are you?","start_word":17,"end_word":20,"sentiment":"neutral","sentiment_score":0.21248123049736023},{"text":"I'm good. Thank you for asking.","start_word":21,"end_word":26,"sentiment":"positive","sentiment_score":0.5108468532562256},{"text":"How about yourself?","start_word":27,"end_word":29,"sentiment":"neutral","sentiment_score":0.29311469197273254},{"text":"Good. Thank you.","start_word":30,"end_word":32,"sentiment":"positive","sentiment_score":0.36826154589653015},{"text":"So actually, I have an Airtel SIM. So but SIM is not working because I requested for the text messages for the OTP to receive here in Australia, but I don't get any OTP or text messages. Sorry to hear about that. What is the phone number? It's (849) 406-6162. Oh, you're referring to your Indian phone number. Right? Yes. Please be advised you have reached Airtel AU. We are a Internet service provider here in Australia and a mobile plan services. We don't service any other phone numbers. So you have to contact your local network, which in Airtel India to get support about your concern. Okay. No worries. Thank you. Bye. Alright.","start_word":33,"end_word":146,"sentiment":"neutral","sentiment_score":-0.09135503321886064},{"text":"Thank you. Have a good one.","start_word":147,"end_word":152,"sentiment":"positive","sentiment_score":0.44772759079933167},{"text":"Bye bye.","start_word":153,"end_word":154,"sentiment":"neutral","sentiment_score":0.1418582648038864}],"average":{"sentiment":"neutral","sentiment_score":0.047286917946555394}}}}