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We've spoken with you in the past. We wanted to somehow follow-up. This is, like, regarding IT. We sent you the an email. Actually, Daniel asked me to reach out to check. Actually, there this is already this is already in progress, sir. Don't worry. I will go ahead and let Danielle call you to confirm the specifics. Like, the the IT, this is, like, for an IT review, basically. This is actually progressing internally already along Yes. Yes. Yes. Yes. Yes. Yes. So, yeah, regarding IT. That's why I wanted to reach out to you and would ask Daniel to call you about the specifics because he's No. No. Not this. Okay. Okay. Okay. Sure. Take your time. Because I have a note here that there's already alongside for board approval. But mhmm. Yes. You're right. For who? But are you the Oh, okay. So are you the one okay. K. Ah, okay. So it's for Mark. I have to talk to Mark? That's okay. Right. Right. You did ah, you did not get the one from last May, just this year? We sent you an email. Ah, okay. That's correct. That's right. So is Mark the the right person that we can talk to about it? Okay. Mhmm. Yeah. Mhmm. Correct. That's right. Oh, okay. That's why. Right. Right. Correct. Oh, I see. Alright. Alright. No problem. No need to talk to Mark. Right? Okay. 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sir. Good afternoon. Is this mister Joel Woodell? Oh, yeah, sir. This is Abby from Techno One in Springfield, Bristol.\n\nYes. Yeah. We've spoke to you, actually, and we sent you an email. We've spoken with you in the past. We wanted to somehow follow-up.\n\nThis is, like, regarding IT. We sent you the an email. Actually, Daniel asked me to reach out to check. Actually, there this is already this is already in progress, sir. Don't worry.\n\nI will go ahead and let Danielle call you to confirm the specifics. Like, the the IT, this is, like, for an IT review, basically. This is actually progressing internally already along Yes. Yes. Yes.\n\nYes. Yes. Yes. So, yeah, regarding IT. That's why I wanted to reach out to you and would ask Daniel to call you about the specifics because he's No.\n\nNo. Not this. Okay. Okay. Okay.\n\nSure. Take your time. Because I have a note here that there's already alongside for board approval. But mhmm. Yes.\n\nYou're right. For who? But are you the Oh, okay. So are you the one okay. K.\n\nAh, okay. So it's for Mark. I have to talk to Mark? That's okay. Right.\n\nRight. You did ah, you did not get the one from last May, just this year? We sent you an email. Ah, okay. That's correct.\n\nThat's right. So is Mark the the right person that we can talk to about it? Okay. Mhmm. Yeah.\n\nMhmm. Correct. That's right. Oh, okay. That's why.\n\nRight. Right. Correct. Oh, I see. Alright.\n\nAlright. No problem. No need to talk to Mark. Right? Okay.\n\nTake care.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":0.30919477343559265},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"positive","sentiment_score":0.517955094575882},{"text":"Is this mister Joel Woodell?","start":6.0,"end":7.94,"sentiment":"neutral","sentiment_score":0.1116645522415638},{"text":"Oh, yeah, sir.","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.07569213459889094},{"text":"This is Abby from Techno One in Springfield, Bristol.","start":10.16,"end":13.299999,"sentiment":"neutral","sentiment_score":0.0637706004910999}],"sentiment":"neutral","sentiment_score":0.1435063954974924,"num_words":21,"start":3.6,"end":13.299999},{"sentences":[{"text":"Yes.","start":15.625,"end":16.125,"sentiment":"neutral","sentiment_score":0.08354450762271881},{"text":"Yeah.","start":16.665,"end":16.905,"sentiment":"neutral","sentiment_score":0.0597558319568634},{"text":"We've spoke to you, actually, and we sent you an email.","start":16.905,"end":20.445,"sentiment":"neutral","sentiment_score":0.011033298955722288},{"text":"We've spoken with you in the past.","start":20.825,"end":22.265,"sentiment":"neutral","sentiment_score":0.016497344576886723},{"text":"We wanted to somehow follow-up.","start":22.265,"end":24.445,"sentiment":"neutral","sentiment_score":0.004172160848975181}],"sentiment":"neutral","sentiment_score":0.016040353775024413,"num_words":25,"start":15.625,"end":24.445},{"sentences":[{"text":"This is, like, regarding IT.","start":25.385,"end":28.02,"sentiment":"neutral","sentiment_score":-0.020682506449520587},{"text":"We sent you the an email.","start":28.16,"end":30.42,"sentiment":"neutral","sentiment_score":-0.008487753414859375},{"text":"Actually, Daniel asked me to reach out to check.","start":30.48,"end":32.98,"sentiment":"neutral","sentiment_score":-0.009592386273046335},{"text":"Actually, there this is already this is already in progress, sir.","start":45.865,"end":49.545,"sentiment":"neutral","sentiment_score":0.026775349439545112},{"text":"Don't worry.","start":49.545,"end":50.025,"sentiment":"neutral","sentiment_score":0.1032419428229332}],"sentiment":"neutral","sentiment_score":0.007889157584445044,"num_words":33,"start":25.385,"end":50.025},{"sentences":[{"text":"I will go ahead and let Danielle call you to confirm the specifics.","start":50.025,"end":54.364998,"sentiment":"neutral","sentiment_score":0.13084238194502318},{"text":"Like, the the IT, this is, like, for an IT review, basically.","start":58.76,"end":63.739998,"sentiment":"neutral","sentiment_score":0.012104987322042385},{"text":"This is actually progressing internally already along 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your time.","start":107.064995,"end":108.03,"sentiment":"neutral","sentiment_score":0.15350820620854697},{"text":"Because I have a note here that there's already alongside for board approval.","start":113.63,"end":118.93,"sentiment":"neutral","sentiment_score":0.035948266776708454},{"text":"But mhmm.","start":137.54,"end":139.08,"sentiment":"neutral","sentiment_score":-0.07080743461847305},{"text":"Yes.","start":139.14,"end":139.46,"sentiment":"neutral","sentiment_score":0.04436743259429931}],"sentiment":"neutral","sentiment_score":0.04943762607872486,"num_words":20,"start":106.66499,"end":139.46},{"sentences":[{"text":"You're right.","start":139.46,"end":140.02,"sentiment":"neutral","sentiment_score":0.08057066798210144},{"text":"For who?","start":140.02,"end":140.76,"sentiment":"neutral","sentiment_score":-0.04174646735191345},{"text":"But are you the Oh, okay.","start":156.435,"end":159.575,"sentiment":"neutral","sentiment_score":-0.05530971878518661},{"text":"So are you the one 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Mark.","start":339.76,"end":341.28,"sentiment":"neutral","sentiment_score":-0.005482569957772891},{"text":"Right?","start":341.28,"end":341.6,"sentiment":"neutral","sentiment_score":0.01784314028918743},{"text":"Okay.","start":341.6,"end":342.1,"sentiment":"neutral","sentiment_score":0.0023974236100912094}],"sentiment":"neutral","sentiment_score":0.010222975164651869,"num_words":11,"start":338.8,"end":342.1},{"sentences":[{"text":"Take care.","start":342.32,"end":343.13998,"sentiment":"neutral","sentiment_score":-0.0504632405936718}],"sentiment":"neutral","sentiment_score":-0.0504632405936718,"num_words":2,"start":342.32,"end":343.13998}]}}]},{"alternatives":[{"transcript":"Hello, Joey? Hello. Yeah. Yes. I A B. Yes. How can I help? Mhmm. Yeah. Well, I I yeah. You can you can understand. I'm in IT. I get millions of these calls and emails, so you're gonna have to be more specific. So was there anything about the email or was there a real I thought yeah. About what what is it about? Okay. So this is already something that we we we're currently doing. Is that right? Yeah. No problem. So what so what's the call for? Yeah. It's a bit strange because I'm not the main contact for for I so there's another guy called Mark Chan. Have you got his number there? Yeah. So I'm the I'm the yeah. So again, I'm confused because now I'm thinking it's not really something that we're currently doing now. So let me just quickly check. Alright? I got just give me a second. I can probably see. No. So I think that was a while ago. I can see here an email from TechnoWand. Last there was a quote for security summary report. That was from Rahul. Yeah. So that's the only one. Yeah. That's the only one I can find. So no no current dealing with them. And yeah. So this report here already told them, so that that was not, you know, so so sort of what we needed at a point in time. So we'll call you if we need yeah. Sorry? Yeah. We'll call we'll call yeah. So this email was to me. That's the only thing I got. So unless, as I said, it's not for me, right, or somebody else. So maybe. Yeah. So, again, I'm not sure. So at the moment, it's not something that I'm looking at here. And some not something that we've used before. So we got a quote July July last year. Year. That's it. May what? Nothing. No. Nothing in my inbox. So it's for it'll be from TechnoOne. Right? Yeah. So yeah. Maybe. So I haven't seen I haven't seen his name on all these correspondence, though. So unless it's something new that he's asked you guys. May let me just quickly check. No. Nope. Nope. Last year. July last year. There's something so you said May. Oh, yeah. So an email in April from Rahul. You wanted to reach out and say a quick hello. Had a lovely Easter break. That was it. My colleague got around Essential eight. This was progressing internally. Yeah. So that was in yeah. That was CC Daniels later. Is that right? Okay. That's the one. Yeah. No. So this was last year. So I think again yeah. So no. So I don't think we'll be progressing this. Let me reply to him then. Yeah. Because that that that flag as a spam in our system because it's from hello techno 1hi@techno1.com. So I thought it would have come from Daniel. So no. So they just say happy Friday. Hope you are well reaching out following this earlier discussion with Michael Liger and the essential agent security uplift. That would have been with Rahul then. Is that right? I'm guessing. Yeah. So Rahul, I dealt with him last year, so just to get that quote. So I don't think we need anything for now. So we'll get back yeah. 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Joey? Hello. Yeah. Yes. I A B.\n\nYes. How can I help? Mhmm. Yeah. Well, I I yeah.\n\nYou can you can understand. I'm in IT. I get millions of these calls and emails, so you're gonna have to be more specific. So was there anything about the email or was there a real I thought yeah. About what what is it about?\n\nOkay. So this is already something that we we we're currently doing. Is that right? Yeah. No problem.\n\nSo what so what's the call for? Yeah. It's a bit strange because I'm not the main contact for for I so there's another guy called Mark Chan. Have you got his number there? Yeah.\n\nSo I'm the I'm the yeah. So again, I'm confused because now I'm thinking it's not really something that we're currently doing now. So let me just quickly check. Alright? I got just give me a second.\n\nI can probably see. No. So I think that was a while ago. I can see here an email from TechnoWand. Last there was a quote for security summary report.\n\nThat was from Rahul. Yeah. So that's the only one. Yeah. That's the only one I can find.\n\nSo no no current dealing with them. And yeah. So this report here already told them, so that that was not, you know, so so sort of what we needed at a point in time. So we'll call you if we need yeah. Sorry?\n\nYeah. We'll call we'll call yeah. So this email was to me. That's the only thing I got. So unless, as I said, it's not for me, right, or somebody else.\n\nSo maybe. Yeah. So, again, I'm not sure. So at the moment, it's not something that I'm looking at here. And some not something that we've used before.\n\nSo we got a quote July July last year. Year. That's it. May what? Nothing.\n\nNo. Nothing in my inbox. So it's for it'll be from TechnoOne. Right? Yeah.\n\nSo yeah. Maybe. So I haven't seen I haven't seen his name on all these correspondence, though. So unless it's something new that he's asked you guys. May let me just quickly check.\n\nNo. Nope. Nope. Last year. July last year.\n\nThere's something so you said May. Oh, yeah. So an email in April from Rahul. You wanted to reach out and say a quick hello. Had a lovely Easter break.\n\nThat was it. My colleague got around Essential eight. This was progressing internally. Yeah. So that was in yeah.\n\nThat was CC Daniels later. Is that right? Okay. That's the one. Yeah.\n\nNo. So this was last year. So I think again yeah. So no. So I don't think we'll be progressing this.\n\nLet me reply to him then. Yeah. Because that that that flag as a spam in our system because it's from hello techno 1hi@techno1.com. So I thought it would have come from Daniel. So no.\n\nSo they just say happy Friday. Hope you are well reaching out following this earlier discussion with Michael Liger and the essential agent security uplift. That would have been with Rahul then. Is that right? I'm guessing.\n\nYeah. So Rahul, I dealt with him last year, so just to get that quote. So I don't think we need anything for now. So we'll get back yeah. We'll we'll get back with TechnoONE if if there's another requirement for us to do something around essentially.\n\nAll good? Okay. Great. No problem. Yeah.\n\nNo. Yeah. So that was it. Okay. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, Joey?","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.06676703691482544},{"text":"Hello.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.17999793589115143},{"text":"Yeah.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.06734824180603027},{"text":"Yes.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.06680798530578613},{"text":"I A B.","start":11.32,"end":14.719999,"sentiment":"neutral","sentiment_score":0.04592346027493477}],"sentiment":"neutral","sentiment_score":0.07318232720717788,"num_words":8,"start":1.8399999,"end":14.719999},{"sentences":[{"text":"Yes.","start":14.719999,"end":15.105,"sentiment":"neutral","sentiment_score":0.06870972365140915},{"text":"How can I help?","start":15.105,"end":18.244999,"sentiment":"neutral","sentiment_score":0.07929296046495438},{"text":"Mhmm.","start":25.985,"end":26.485,"sentiment":"neutral","sentiment_score":-0.016495712101459503},{"text":"Yeah.","start":34.17,"end":34.57,"sentiment":"neutral","sentiment_score":0.01052927039563656},{"text":"Well, I I yeah.","start":34.57,"end":36.03,"sentiment":"neutral","sentiment_score":0.009979977738112211}],"sentiment":"neutral","sentiment_score":0.03816682134162296,"num_words":11,"start":14.719999,"end":36.03},{"sentences":[{"text":"You can you can understand.","start":36.09,"end":37.53,"sentiment":"neutral","sentiment_score":0.04392120316624641},{"text":"I'm in IT.","start":37.53,"end":38.35,"sentiment":"neutral","sentiment_score":-0.03126895676056544},{"text":"I get millions of these calls and emails, so you're gonna have to be more specific.","start":38.97,"end":43.725,"sentiment":"neutral","sentiment_score":-0.03530875942669809},{"text":"So was there anything about the email or was there a real I thought yeah.","start":43.785,"end":56.504997,"sentiment":"neutral","sentiment_score":-0.004219822958111763},{"text":"About what what is it about?","start":56.504997,"end":57.78,"sentiment":"neutral","sentiment_score":-0.022808686830103397}],"sentiment":"neutral","sentiment_score":-0.014206454902887345,"num_words":45,"start":36.09,"end":57.78},{"sentences":[{"text":"Okay.","start":67.06,"end":67.38,"sentiment":"neutral","sentiment_score":0.033242471516132355},{"text":"So this is already something that we we we're currently doing.","start":67.38,"end":70.82,"sentiment":"neutral","sentiment_score":0.028495522554625164},{"text":"Is that right?","start":70.82,"end":71.38,"sentiment":"neutral","sentiment_score":0.03242618031799793},{"text":"Yeah.","start":71.38,"end":71.7,"sentiment":"neutral","sentiment_score":-0.006226585246622562},{"text":"No problem.","start":71.7,"end":72.44,"sentiment":"neutral","sentiment_score":-0.04283376783132553}],"sentiment":"neutral","sentiment_score":0.019559868870096073,"num_words":18,"start":67.06,"end":72.44},{"sentences":[{"text":"So what so what's the call for?","start":72.525,"end":79.425,"sentiment":"neutral","sentiment_score":-0.0220462472311088},{"text":"Yeah.","start":82.525,"end":82.845,"sentiment":"neutral","sentiment_score":-0.030811838805675507},{"text":"It's a bit strange because I'm not the main contact for for I so there's another guy called Mark Chan.","start":82.845,"end":88.54,"sentiment":"neutral","sentiment_score":-0.13406549468636514},{"text":"Have you got his number there?","start":88.54,"end":91.119995,"sentiment":"neutral","sentiment_score":-0.06749293766915798},{"text":"Yeah.","start":91.74,"end":92.06,"sentiment":"neutral","sentiment_score":-0.07881994545459747}],"sentiment":"neutral","sentiment_score":-0.09572065813200814,"num_words":35,"start":72.525,"end":92.06},{"sentences":[{"text":"So I'm the I'm the yeah.","start":92.06,"end":94.46,"sentiment":"neutral","sentiment_score":-0.14829385156432787},{"text":"So again, I'm confused because now I'm thinking it's not really something that we're currently doing now.","start":94.46,"end":100.475,"sentiment":"neutral","sentiment_score":-0.2996766207849278},{"text":"So let me just quickly check.","start":100.475,"end":101.755,"sentiment":"neutral","sentiment_score":-0.056705599650740623},{"text":"Alright?","start":101.755,"end":102.255,"sentiment":"neutral","sentiment_score":0.03410406410694122},{"text":"I got just give me a second.","start":102.954994,"end":105.375,"sentiment":"neutral","sentiment_score":0.017602741718292236}],"sentiment":"neutral","sentiment_score":-0.16668043255403237,"num_words":37,"start":92.06,"end":105.375},{"sentences":[{"text":"I can probably see.","start":107.034996,"end":108.494995,"sentiment":"neutral","sentiment_score":0.12693016044795513},{"text":"No.","start":121.85,"end":122.09,"sentiment":"neutral","sentiment_score":-0.16983021795749664},{"text":"So I think that was a while ago.","start":122.09,"end":124.27,"sentiment":"neutral","sentiment_score":-0.13663082849234343},{"text":"I can see here an email from TechnoWand.","start":125.315,"end":128.455,"sentiment":"neutral","sentiment_score":-0.010884644812904298},{"text":"Last there was a quote for security summary report.","start":130.035,"end":133.255,"sentiment":"neutral","sentiment_score":-0.02287424003912343}],"sentiment":"neutral","sentiment_score":-0.034936717431992295,"num_words":30,"start":107.034996,"end":133.255},{"sentences":[{"text":"That was from Rahul.","start":135.155,"end":136.295,"sentiment":"neutral","sentiment_score":-0.01762693328782916},{"text":"Yeah.","start":139.72,"end":140.04001,"sentiment":"neutral","sentiment_score":0.009726734831929209},{"text":"So that's the only one.","start":140.04001,"end":141.24,"sentiment":"neutral","sentiment_score":-0.07474170625209808},{"text":"Yeah.","start":141.24,"end":141.48,"sentiment":"neutral","sentiment_score":-0.0561242550611496},{"text":"That's the only one I can find.","start":141.48,"end":143.18001,"sentiment":"neutral","sentiment_score":-0.14628644394023077}],"sentiment":"neutral","sentiment_score":-0.08414549401236905,"num_words":18,"start":135.155,"end":143.18001},{"sentences":[{"text":"So no no current dealing with them.","start":143.24,"end":146.46,"sentiment":"neutral","sentiment_score":-0.33161850699356626},{"text":"And yeah.","start":148.2,"end":148.68001,"sentiment":"neutral","sentiment_score":-0.14504047483205795},{"text":"So this report here already told them, so that that was not, you know, so so sort of what we needed at a point in time.","start":148.68001,"end":155.28499,"sentiment":"neutral","sentiment_score":-0.1985051276592108},{"text":"So we'll call you if we need yeah.","start":155.28499,"end":158.665,"sentiment":"neutral","sentiment_score":-0.05359047558158636},{"text":"Sorry?","start":158.965,"end":159.465,"sentiment":"neutral","sentiment_score":-0.04410817474126816}],"sentiment":"neutral","sentiment_score":-0.18739490448073906,"num_words":44,"start":143.24,"end":159.465},{"sentences":[{"text":"Yeah.","start":159.845,"end":160.08499,"sentiment":"neutral","sentiment_score":0.015194009989500046},{"text":"We'll call we'll call yeah.","start":160.08499,"end":163.205,"sentiment":"neutral","sentiment_score":0.004234159737825394},{"text":"So this email was to me.","start":163.205,"end":164.85,"sentiment":"neutral","sentiment_score":-0.06530419426659743},{"text":"That's the only thing I got.","start":166.61,"end":167.65001,"sentiment":"neutral","sentiment_score":-0.14082985247174898},{"text":"So unless, as I said, it's not for me, right, or somebody else.","start":167.65001,"end":171.25,"sentiment":"neutral","sentiment_score":-0.21197085082530975}],"sentiment":"neutral","sentiment_score":-0.12761485588646704,"num_words":31,"start":159.845,"end":171.25},{"sentences":[{"text":"So maybe.","start":171.25,"end":175.75,"sentiment":"neutral","sentiment_score":-0.020794657990336418},{"text":"Yeah.","start":175.81001,"end":176.13,"sentiment":"neutral","sentiment_score":-0.029615433886647224},{"text":"So, again, I'm not sure.","start":176.13,"end":177.465,"sentiment":"neutral","sentiment_score":-0.10410803258419037},{"text":"So at the moment, it's not something that I'm looking at here.","start":177.545,"end":181.565,"sentiment":"neutral","sentiment_score":-0.158323605855306},{"text":"And some not something that we've used before.","start":182.185,"end":184.50499,"sentiment":"neutral","sentiment_score":-0.08149538235738873}],"sentiment":"neutral","sentiment_score":-0.11227111578253764,"num_words":28,"start":171.25,"end":184.50499},{"sentences":[{"text":"So we got a quote July July last year.","start":184.50499,"end":189.72,"sentiment":"neutral","sentiment_score":0.005100723562969102},{"text":"Year.","start":189.96,"end":190.46,"sentiment":"neutral","sentiment_score":-0.0126023655757308},{"text":"That's it.","start":197.24,"end":197.64,"sentiment":"neutral","sentiment_score":-0.06533206254243851},{"text":"May what?","start":197.64,"end":198.7,"sentiment":"neutral","sentiment_score":-0.04943527653813362},{"text":"Nothing.","start":198.84,"end":199.34,"sentiment":"neutral","sentiment_score":-0.23873549699783325}],"sentiment":"neutral","sentiment_score":-0.028997735244532426,"num_words":15,"start":184.50499,"end":199.34},{"sentences":[{"text":"No.","start":199.72,"end":200.04001,"sentiment":"neutral","sentiment_score":-0.3171224594116211},{"text":"Nothing in my inbox.","start":200.04001,"end":202.54001,"sentiment":"neutral","sentiment_score":-0.29265234619379044},{"text":"So it's for it'll be from TechnoOne.","start":204.155,"end":205.93501,"sentiment":"neutral","sentiment_score":0.044013229863984246},{"text":"Right?","start":206.235,"end":206.735,"sentiment":"neutral","sentiment_score":0.06239575520157814},{"text":"Yeah.","start":209.195,"end":209.515,"sentiment":"neutral","sentiment_score":0.09350154548883438}],"sentiment":"neutral","sentiment_score":-0.07312442388917718,"num_words":14,"start":199.72,"end":209.515},{"sentences":[{"text":"So yeah.","start":209.515,"end":215.835,"sentiment":"neutral","sentiment_score":0.0366768017411232},{"text":"Maybe.","start":215.835,"end":216.335,"sentiment":"neutral","sentiment_score":-0.0025764405727386475},{"text":"So I haven't seen I haven't seen his name on all these correspondence, though.","start":217.57999,"end":222.15999,"sentiment":"neutral","sentiment_score":-0.163514005286353},{"text":"So unless it's something new that he's asked you guys.","start":222.54,"end":225.59999,"sentiment":"neutral","sentiment_score":-0.15075743123888968},{"text":"May let me just quickly check.","start":227.18,"end":229.2,"sentiment":"neutral","sentiment_score":-0.010733531477550665}],"sentiment":"neutral","sentiment_score":-0.11486043673798893,"num_words":33,"start":209.515,"end":229.2},{"sentences":[{"text":"No.","start":232.065,"end":232.565,"sentiment":"neutral","sentiment_score":-0.18029247224330905},{"text":"Nope.","start":236.545,"end":236.785,"sentiment":"neutral","sentiment_score":-0.23006725311279297},{"text":"Nope.","start":236.785,"end":237.285,"sentiment":"neutral","sentiment_score":-0.21635322272777557},{"text":"Last year.","start":237.425,"end":238.325,"sentiment":"neutral","sentiment_score":-0.10192425921559334},{"text":"July last year.","start":240.465,"end":241.8,"sentiment":"neutral","sentiment_score":-0.050841872890790306}],"sentiment":"neutral","sentiment_score":-0.1228858856484294,"num_words":8,"start":232.065,"end":241.8},{"sentences":[{"text":"There's something so you said May.","start":243.96,"end":245.82,"sentiment":"neutral","sentiment_score":-0.03745915833860636},{"text":"Oh, yeah.","start":255.16,"end":255.64,"sentiment":"neutral","sentiment_score":0.013107521925121546},{"text":"So an email in April from Rahul.","start":255.64,"end":258.885,"sentiment":"neutral","sentiment_score":0.021085005652691637},{"text":"You wanted to reach out and say a quick hello.","start":260.545,"end":262.885,"sentiment":"neutral","sentiment_score":0.21775943785905838},{"text":"Had a lovely Easter break.","start":263.42502,"end":265.20502,"sentiment":"positive","sentiment_score":0.7273418307304382}],"sentiment":"neutral","sentiment_score":0.19211195552100738,"num_words":30,"start":243.96,"end":265.20502},{"sentences":[{"text":"That was it.","start":265.58502,"end":266.48502,"sentiment":"positive","sentiment_score":0.4852624535560608},{"text":"My colleague got around Essential eight.","start":267.905,"end":270.165,"sentiment":"positive","sentiment_score":0.39736540615558624},{"text":"This was progressing internally.","start":270.46503,"end":272.08502,"sentiment":"neutral","sentiment_score":0.28595899790525436},{"text":"Yeah.","start":273.02,"end":273.34,"sentiment":"neutral","sentiment_score":0.10680291056632996},{"text":"So that was in yeah.","start":273.34,"end":276.86,"sentiment":"neutral","sentiment_score":0.07789981514215469}],"sentiment":"neutral","sentiment_score":0.28842725134209585,"num_words":19,"start":265.58502,"end":276.86},{"sentences":[{"text":"That was CC Daniels later.","start":276.86,"end":279.5,"sentiment":"neutral","sentiment_score":0.06265626400709152},{"text":"Is that right?","start":279.5,"end":280.31998,"sentiment":"neutral","sentiment_score":0.060630571097135544},{"text":"Okay.","start":281.66,"end":282.13998,"sentiment":"neutral","sentiment_score":0.07737269252538681},{"text":"That's the one.","start":282.13998,"end":283.12,"sentiment":"neutral","sentiment_score":0.057180517663558326},{"text":"Yeah.","start":283.9,"end":284.22,"sentiment":"neutral","sentiment_score":-0.00017178058624267578}],"sentiment":"neutral","sentiment_score":0.05722426909666795,"num_words":13,"start":276.86,"end":284.22},{"sentences":[{"text":"No.","start":284.22,"end":284.53998,"sentiment":"neutral","sentiment_score":-0.12206670641899107},{"text":"So this was last year.","start":284.53998,"end":286.08,"sentiment":"neutral","sentiment_score":-0.11143851429224014},{"text":"So I think again yeah.","start":286.13998,"end":291.595,"sentiment":"neutral","sentiment_score":-0.08193711787462235},{"text":"So no.","start":291.595,"end":292.475,"sentiment":"neutral","sentiment_score":-0.19252467900514603},{"text":"So I don't think we'll be progressing this.","start":292.475,"end":295.295,"sentiment":"neutral","sentiment_score":-0.23968390561640263}],"sentiment":"neutral","sentiment_score":-0.1614983557235627,"num_words":21,"start":284.22,"end":295.295},{"sentences":[{"text":"Let me reply to him then.","start":295.755,"end":297.195,"sentiment":"neutral","sentiment_score":-0.08458838487664859},{"text":"Yeah.","start":297.195,"end":297.355,"sentiment":"neutral","sentiment_score":-0.11975297331809998},{"text":"Because that that that flag as a spam in our system because it's from hello techno 1hi@techno1.com.","start":297.355,"end":305.33002,"sentiment":"neutral","sentiment_score":-0.2769312540836194},{"text":"So I thought it would have come from Daniel.","start":305.55002,"end":307.33002,"sentiment":"neutral","sentiment_score":-0.06651240297489697},{"text":"So no.","start":309.31,"end":310.27002,"sentiment":"neutral","sentiment_score":-0.03751484025269747}],"sentiment":"neutral","sentiment_score":-0.17167874026511395,"num_words":35,"start":295.755,"end":310.27002},{"sentences":[{"text":"So they just say happy Friday.","start":310.27002,"end":311.87,"sentiment":"neutral","sentiment_score":0.10953407610456149},{"text":"Hope you are well reaching out following this earlier discussion with Michael Liger and the essential agent security uplift.","start":311.87,"end":317.965,"sentiment":"neutral","sentiment_score":0.3042618773485485},{"text":"That would have been with Rahul then.","start":318.105,"end":319.785,"sentiment":"neutral","sentiment_score":0.054173367364065986},{"text":"Is that right?","start":319.785,"end":320.605,"sentiment":"neutral","sentiment_score":0.06451623638470967},{"text":"I'm guessing.","start":321.225,"end":322.045,"sentiment":"neutral","sentiment_score":-0.0050105765694752336}],"sentiment":"neutral","sentiment_score":0.18921408794090352,"num_words":37,"start":310.27002,"end":322.045},{"sentences":[{"text":"Yeah.","start":322.345,"end":322.665,"sentiment":"neutral","sentiment_score":-0.002891402691602707},{"text":"So Rahul, I dealt with him last year, so just to get that quote.","start":322.665,"end":325.945,"sentiment":"neutral","sentiment_score":-0.022017065036509718},{"text":"So I don't think we need anything for now.","start":325.945,"end":329.22998,"sentiment":"neutral","sentiment_score":-0.16724074135224024},{"text":"So we'll get back yeah.","start":329.22998,"end":330.43,"sentiment":"neutral","sentiment_score":-0.04661806337535381},{"text":"We'll we'll get back with TechnoONE if if there's another requirement for us to do something around essentially.","start":330.43,"end":337.65,"sentiment":"neutral","sentiment_score":-0.06888673780485988}],"sentiment":"neutral","sentiment_score":-0.06998614005823718,"num_words":47,"start":322.345,"end":337.65},{"sentences":[{"text":"All good?","start":339.28888,"end":340.02887,"sentiment":"neutral","sentiment_score":0.023801138624548912},{"text":"Okay.","start":340.08887,"end":340.3289,"sentiment":"neutral","sentiment_score":-0.029100771993398663},{"text":"Great.","start":340.3289,"end":340.8289,"sentiment":"neutral","sentiment_score":0.12506461143493652},{"text":"No problem.","start":341.0489,"end":341.86887,"sentiment":"neutral","sentiment_score":0.009126384742558002},{"text":"Yeah.","start":342.08887,"end":342.40887,"sentiment":"neutral","sentiment_score":-0.00006376206874847412}],"sentiment":"neutral","sentiment_score":0.02310787487242903,"num_words":7,"start":339.28888,"end":342.40887},{"sentences":[{"text":"No.","start":342.40887,"end":342.72888,"sentiment":"neutral","sentiment_score":-0.07623216509819031},{"text":"Yeah.","start":342.72888,"end":342.96887,"sentiment":"neutral","sentiment_score":-0.027124306187033653},{"text":"So that was it.","start":342.96887,"end":343.68887,"sentiment":"neutral","sentiment_score":0.09431196190416813},{"text":"Okay.","start":343.68887,"end":343.92886,"sentiment":"positive","sentiment_score":0.34229564666748047},{"text":"Thanks.","start":343.92886,"end":344.24887,"sentiment":"positive","sentiment_score":0.7706360220909119}],"sentiment":"neutral","sentiment_score":0.1733528806362301,"num_words":8,"start":342.40887,"end":344.24887},{"sentences":[{"text":"Bye.","start":344.24887,"end":344.74887,"sentiment":"neutral","sentiment_score":-0.08490410447120667}],"sentiment":"neutral","sentiment_score":-0.08490410447120667,"num_words":1,"start":344.24887,"end":344.74887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Joey?\n\nChannel 0: Hi, sir. Good afternoon. Is\n\nChannel 1: Hello.\n\nChannel 0: this\n\nChannel 1: Yeah.\n\nChannel 0: mister Joel Woodell?\n\nChannel 1: Yes.\n\nChannel 0: Oh, yeah, sir. This is Abby from Techno\n\nChannel 1: I\n\nChannel 0: One in Springfield, Bristol.\n\nChannel 1: A B. Yes. How can I\n\nChannel 0: Yes. Yeah. We've spoke to\n\nChannel 1: help?\n\nChannel 0: you, actually, and we sent you an email. We've spoken with you in the past. We wanted to somehow follow-up. This is,\n\nChannel 1: Mhmm.\n\nChannel 0: like, regarding IT. We sent you the an email. Actually, Daniel asked me to reach out to check.\n\nChannel 1: Yeah. Well, I I yeah. You can you can understand. I'm in IT. I get millions of these calls and emails, so you're gonna have to be more specific.\n\nSo was there anything about\n\nChannel 0: Actually,\n\nChannel 1: the email\n\nChannel 0: there\n\nChannel 1: or was there\n\nChannel 0: this\n\nChannel 1: a\n\nChannel 0: is\n\nChannel 1: real\n\nChannel 0: already this is already in progress, sir. Don't worry. I will go ahead and let Danielle call you to confirm the specifics.\n\nChannel 1: I thought yeah. About what what is it about?\n\nChannel 0: Like, the the IT, this is, like, for an IT review, basically. This is actually progressing internally already\n\nChannel 1: Okay.\n\nChannel 0: along\n\nChannel 1: So this is already something that we we we're currently\n\nChannel 0: Yes.\n\nChannel 1: doing.\n\nChannel 0: Yes.\n\nChannel 1: Is\n\nChannel 0: Yes.\n\nChannel 1: that right? Yeah. No\n\nChannel 0: Yes. Yes.\n\nChannel 1: problem.\n\nChannel 0: Yes.\n\nChannel 1: So what so what's the call\n\nChannel 0: So, yeah, regarding IT. That's why I wanted to reach out to you\n\nChannel 1: for?\n\nChannel 0: and would ask Daniel to call you\n\nChannel 1: Yeah.\n\nChannel 0: about\n\nChannel 1: It's\n\nChannel 0: the\n\nChannel 1: a bit\n\nChannel 0: specifics\n\nChannel 1: strange because I'm not the main contact for\n\nChannel 0: because\n\nChannel 1: for I so there's another\n\nChannel 0: he's\n\nChannel 1: guy called Mark Chan. Have you got his number there? Yeah.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: No.\n\nChannel 1: I'm the\n\nChannel 0: Not\n\nChannel 1: I'm\n\nChannel 0: this.\n\nChannel 1: the yeah. So again, I'm\n\nChannel 0: Okay.\n\nChannel 1: confused because now I'm thinking it's not really something that we're currently doing now. So let me just quickly check. Alright? I\n\nChannel 0: Okay.\n\nChannel 1: got just give me a second.\n\nChannel 0: Okay. Sure.\n\nChannel 1: I\n\nChannel 0: Take\n\nChannel 1: can\n\nChannel 0: your\n\nChannel 1: probably\n\nChannel 0: time.\n\nChannel 1: see.\n\nChannel 0: Because I have a note here that there's already alongside for board approval.\n\nChannel 1: No. So I think that was a while ago. I can see here an email from TechnoWand. Last there was a quote for security summary report. That was from Rahul.\n\nChannel 0: But mhmm. Yes. You're right.\n\nChannel 1: Yeah.\n\nChannel 0: For\n\nChannel 1: So that's\n\nChannel 0: who?\n\nChannel 1: the only one. Yeah. That's the only one I can find. So no no current dealing with them. And yeah.\n\nSo this report here already told them, so that that was not, you know, so so sort of what we needed at a point in time. So we'll call\n\nChannel 0: But\n\nChannel 1: you\n\nChannel 0: are you the\n\nChannel 1: if we need yeah.\n\nChannel 0: Oh,\n\nChannel 1: Sorry?\n\nChannel 0: okay.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: We'll call\n\nChannel 0: are\n\nChannel 1: we'll\n\nChannel 0: you the\n\nChannel 1: call\n\nChannel 0: one\n\nChannel 1: yeah.\n\nChannel 0: okay.\n\nChannel 1: So this\n\nChannel 0: K.\n\nChannel 1: email was to me. That's the only thing I got. So unless, as I said, it's not for me, right, or somebody else. So\n\nChannel 0: Ah, okay. So it's for Mark. I have to talk to Mark?\n\nChannel 1: maybe. Yeah. So, again, I'm not sure. So at the moment, it's not something that I'm looking at here. And some\n\nChannel 0: That's okay.\n\nChannel 1: not something that we've used before. So we got a quote\n\nChannel 0: Right. Right.\n\nChannel 1: July July last year. Year.\n\nChannel 0: You did ah, you did not get the one from last May, just this year?\n\nChannel 1: That's it.\n\nChannel 0: We\n\nChannel 1: May\n\nChannel 0: sent you\n\nChannel 1: what?\n\nChannel 0: an email.\n\nChannel 1: Nothing. No. Nothing in my inbox.\n\nChannel 0: Ah,\n\nChannel 1: So\n\nChannel 0: okay.\n\nChannel 1: it's for it'll be from TechnoOne. Right?\n\nChannel 0: That's correct. That's right. So\n\nChannel 1: Yeah.\n\nChannel 0: is\n\nChannel 1: So\n\nChannel 0: Mark the the right person that we can talk to about it?\n\nChannel 1: yeah. Maybe.\n\nChannel 0: Okay.\n\nChannel 1: So I haven't seen I haven't seen his name on all these correspondence, though. So unless it's something new that he's asked you guys. May let me just quickly check.\n\nChannel 0: Mhmm.\n\nChannel 1: No. Nope. Nope. Last year. July last year.\n\nThere's something so you said May. Oh, yeah. So an email in April from Rahul.\n\nChannel 0: Yeah.\n\nChannel 1: You wanted to reach out and say a quick hello. Had a lovely Easter break. That was it. My colleague got around Essential eight. This was progressing internally.\n\nYeah. So that was in yeah. That was CC Daniels later. Is that right?\n\nChannel 0: Mhmm. Correct. That's right.\n\nChannel 1: Okay. That's the one. Yeah. No. So this was last year.\n\nSo I think again yeah. So no. So I don't think we'll be progressing this. Let me reply to him then. Yeah.\n\nBecause that that that flag as a spam in our system because it's\n\nChannel 0: Oh,\n\nChannel 1: from\n\nChannel 0: okay.\n\nChannel 1: hello\n\nChannel 0: That's\n\nChannel 1: techno\n\nChannel 0: why.\n\nChannel 1: 1hi@techno1.com. So I thought it would have come from Daniel. So\n\nChannel 0: Right. Right.\n\nChannel 1: no. So they just say happy Friday. Hope you are well reaching out following this earlier discussion with Michael Liger and the essential agent security uplift. That would have been with Rahul then. Is that right?\n\nChannel 0: Correct.\n\nChannel 1: I'm guessing. Yeah. So Rahul, I dealt with him last year, so just to get that quote. So I don't think we need anything for\n\nChannel 0: Oh,\n\nChannel 1: now. So\n\nChannel 0: I\n\nChannel 1: we'll\n\nChannel 0: see.\n\nChannel 1: get back yeah. We'll we'll get back with TechnoONE if if there's another requirement for us to do something around essentially.\n\nChannel 0: Alright. Alright. No\n\nChannel 1: All\n\nChannel 0: problem.\n\nChannel 1: good?\n\nChannel 0: No need\n\nChannel 1: Okay.\n\nChannel 0: to talk\n\nChannel 1: Great.\n\nChannel 0: to Mark.\n\nChannel 1: No\n\nChannel 0: Right?\n\nChannel 1: problem.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Take\n\nChannel 1: No.\n\nChannel 0: care.\n\nChannel 1: Yeah. So that was it. Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Joey?","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.06676703691482544}],"sentiment":"neutral","sentiment_score":0.06676703691482544,"channel":1,"num_words":2,"start":1.8399999,"end":2.6599998},{"sentences":[{"text":"Hi, sir.","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":0.30919477343559265},{"text":"Good 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Joel Woodell?","start":6.3999996,"end":7.94,"sentiment":"neutral","sentiment_score":0.05975584809978803}],"sentiment":"neutral","sentiment_score":0.05975584809978803,"channel":0,"num_words":3,"start":6.3999996,"end":7.94},{"sentences":[{"text":"Yes.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.06680798530578613}],"sentiment":"neutral","sentiment_score":0.06680798530578613,"channel":1,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"Oh, yeah, sir.","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.07569213459889094},{"text":"This is Abby from 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this is already in progress, sir.","start":47.545,"end":49.545,"sentiment":"neutral","sentiment_score":0.04492295267326491},{"text":"Don't worry.","start":49.545,"end":50.025,"sentiment":"neutral","sentiment_score":0.1032419428229332},{"text":"I will go ahead and let Danielle call you to confirm the specifics.","start":50.025,"end":54.364998,"sentiment":"neutral","sentiment_score":0.13084238194502318}],"sentiment":"neutral","sentiment_score":0.10099525089291009,"channel":0,"num_words":22,"start":47.545,"end":54.364998},{"sentences":[{"text":"I thought yeah.","start":55.945,"end":56.504997,"sentiment":"neutral","sentiment_score":0.005410543953378995},{"text":"About what what is it about?","start":56.504997,"end":57.78,"sentiment":"neutral","sentiment_score":-0.022808686830103397}],"sentiment":"neutral","sentiment_score":-0.013402276568942599,"channel":1,"num_words":9,"start":55.945,"end":57.78},{"sentences":[{"text":"Like, the the IT, this is, like, for an IT review, 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to reach out and say a quick hello.","start":260.545,"end":262.885,"sentiment":"neutral","sentiment_score":0.21775943785905838},{"text":"Had a lovely Easter break.","start":263.42502,"end":265.20502,"sentiment":"positive","sentiment_score":0.7273418307304382},{"text":"That was it.","start":265.58502,"end":266.48502,"sentiment":"positive","sentiment_score":0.4852624535560608},{"text":"My colleague got around Essential eight.","start":267.905,"end":270.165,"sentiment":"positive","sentiment_score":0.39736540615558624},{"text":"This was progressing internally.","start":270.46503,"end":272.08502,"sentiment":"neutral","sentiment_score":0.28595899790525436}],"sentiment":"positive","sentiment_score":0.3856471186237676,"channel":1,"num_words":28,"start":260.545,"end":272.08502},{"sentences":[{"text":"Yeah.","start":273.02,"end":273.34,"sentiment":"neutral","sentiment_score":0.10680291056632996},{"text":"So that was in yeah.","start":273.34,"end":276.86,"sentiment":"neutral","sentiment_score":0.07789981514215469},{"text":"That was CC Daniels later.","start":276.86,"end":279.5,"sentiment":"neutral","sentiment_score":0.06265626400709152},{"text":"Is that right?","start":279.5,"end":280.31998,"sentiment":"neutral","sentiment_score":0.060630571097135544}],"sentiment":"neutral","sentiment_score":0.07081964425742626,"channel":1,"num_words":14,"start":273.02,"end":280.31998},{"sentences":[{"text":"Mhmm.","start":280.51,"end":280.59,"sentiment":"neutral","sentiment_score":0.02287590689957142},{"text":"Correct.","start":280.59,"end":281.09,"sentiment":"neutral","sentiment_score":0.0741676539182663},{"text":"That's 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yeah.","start":286.13998,"end":291.595,"sentiment":"neutral","sentiment_score":-0.08193711787462235},{"text":"So no.","start":291.595,"end":292.475,"sentiment":"neutral","sentiment_score":-0.19252467900514603},{"text":"So I don't think we'll be progressing this.","start":292.475,"end":295.295,"sentiment":"neutral","sentiment_score":-0.23968390561640263},{"text":"Let me reply to him then.","start":295.755,"end":297.195,"sentiment":"neutral","sentiment_score":-0.08458838487664859},{"text":"Yeah.","start":297.195,"end":297.355,"sentiment":"neutral","sentiment_score":-0.11975297331809998}],"sentiment":"neutral","sentiment_score":-0.15179497613148255,"channel":1,"num_words":22,"start":286.13998,"end":297.355},{"sentences":[{"text":"Because that that that flag as a spam in our system because it's","start":297.355,"end":302.27002,"sentiment":"negative","sentiment_score":-0.35374659299850464}],"sentiment":"negative","sentiment_score":-0.35374659299850464,"channel":1,"num_words":13,"start":297.355,"end":302.27002},{"sentences":[{"text":"Oh,","start":302.115,"end":302.595,"sentiment":"neutral","sentiment_score":-0.09236584603786469}],"sentiment":"neutral","sentiment_score":-0.09236584603786469,"channel":0,"num_words":1,"start":302.115,"end":302.595},{"sentences":[{"text":"from","start":302.27002,"end":302.67,"sentiment":"neutral","sentiment_score":-0.05340144410729408}],"sentiment":"neutral","sentiment_score":-0.05340144410729408,"channel":1,"num_words":1,"start":302.27002,"end":302.67},{"sentences":[{"text":"okay.","start":302.595,"end":302.835,"sentiment":"neutral","sentiment_score":-0.06414278596639633}],"sentiment":"neutral","sentiment_score":-0.06414278596639633,"channel":0,"num_words":1,"start":302.595,"end":302.835},{"sentences":[{"text":"hello","start":302.67,"end":302.99002,"sentiment":"neutral","sentiment_score":-0.028683261945843697}],"sentiment":"neutral","sentiment_score":-0.028683261945843697,"channel":1,"num_words":1,"start":302.67,"end":302.99002},{"sentences":[{"text":"That's","start":302.835,"end":303.155,"sentiment":"neutral","sentiment_score":-0.021720489487051964}],"sentiment":"neutral","sentiment_score":-0.021720489487051964,"channel":0,"num_words":1,"start":302.835,"end":303.155},{"sentences":[{"text":"techno","start":302.99002,"end":303.39,"sentiment":"neutral","sentiment_score":-0.01725580170750618}],"sentiment":"neutral","sentiment_score":-0.01725580170750618,"channel":1,"num_words":1,"start":302.99002,"end":303.39},{"sentences":[{"text":"why.","start":303.155,"end":303.655,"sentiment":"neutral","sentiment_score":-0.02184441313147545}],"sentiment":"neutral","sentiment_score":-0.02184441313147545,"channel":0,"num_words":1,"start":303.155,"end":303.655},{"sentences":[{"text":"1hi@techno1.com.","start":303.39,"end":305.33002,"sentiment":"neutral","sentiment_score":-0.009785102680325508},{"text":"So I thought it would have come from Daniel.","start":305.55002,"end":307.33002,"sentiment":"neutral","sentiment_score":-0.06651240297489697},{"text":"So","start":309.31,"end":309.79,"sentiment":"neutral","sentiment_score":-0.02908235602080822}],"sentiment":"neutral","sentiment_score":-0.05795264413410967,"channel":1,"num_words":11,"start":303.39,"end":309.79},{"sentences":[{"text":"Right.","start":309.69,"end":309.93,"sentiment":"neutral","sentiment_score":-0.005635278299450874},{"text":"Right.","start":309.93,"end":310.43,"sentiment":"neutral","sentiment_score":-0.014272449538111688}],"sentiment":"neutral","sentiment_score":-0.00995386391878128,"channel":0,"num_words":2,"start":309.69,"end":310.43},{"sentences":[{"text":"no.","start":309.95,"end":310.27002,"sentiment":"neutral","sentiment_score":-0.04594732448458672},{"text":"So they just say happy Friday.","start":310.27002,"end":311.87,"sentiment":"neutral","sentiment_score":0.10953407610456149},{"text":"Hope you are well reaching out following this earlier discussion with Michael Liger and the essential agent security uplift.","start":311.87,"end":317.965,"sentiment":"neutral","sentiment_score":0.3042618773485485},{"text":"That would have been with Rahul then.","start":318.105,"end":319.785,"sentiment":"neutral","sentiment_score":0.054173367364065986},{"text":"Is that right?","start":319.785,"end":320.605,"sentiment":"neutral","sentiment_score":0.06451623638470967}],"sentiment":"neutral","sentiment_score":0.1934720856241054,"channel":1,"num_words":36,"start":309.95,"end":320.605},{"sentences":[{"text":"Correct.","start":320.935,"end":321.435,"sentiment":"neutral","sentiment_score":0.026693833991885185}],"sentiment":"neutral","sentiment_score":0.026693833991885185,"channel":0,"num_words":1,"start":320.935,"end":321.435},{"sentences":[{"text":"I'm guessing.","start":321.225,"end":322.045,"sentiment":"neutral","sentiment_score":-0.0050105765694752336},{"text":"Yeah.","start":322.345,"end":322.665,"sentiment":"neutral","sentiment_score":-0.002891402691602707},{"text":"So Rahul, I dealt with him last year, so just to get that quote.","start":322.665,"end":325.945,"sentiment":"neutral","sentiment_score":-0.022017065036509718},{"text":"So I don't think we need anything 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Abby explains that the review is progressing internally and asks if there is anything specific about it. Joel explains that he is not the main contact for IT and is confused because he has not received a quote from Daniel. He promises to call Danielle to confirm the details and update her if needed."},"intents":{"segments":[{"text":"We've spoke to help? you, actually, and we sent you an email. We've spoken with you in the past. We wanted to somehow follow-up. This is, Mhmm. like, regarding IT. We sent you the an email. Actually, Daniel asked me to reach out to check. Yeah.","start_word":35,"end_word":80,"intents":[{"intent":"Request","confidence_score":0.0060356716}]},{"text":"We wanted to somehow follow-up. This is, Mhmm. like, regarding IT. We sent you the an email. Actually, Daniel asked me to reach out to check. Yeah.","start_word":54,"end_word":80,"intents":[{"intent":"Follow-up","confidence_score":0.37197846}]},{"text":"I will go ahead and let Danielle call you to confirm the specifics. I thought yeah. About what what is it about? Like, the the IT, this is, like, for an IT review, basically. This is actually progressing internally already Okay. along So this is already something that we we we're currently Yes. doing. Yes. Is Yes. that right? Yeah.","start_word":134,"end_word":193,"intents":[{"intent":"Confirm","confidence_score":0.28566217},{"intent":"Confirm","confidence_score":0.4958854},{"intent":"Confirm","confidence_score":0.44299844},{"intent":"Confirm","confidence_score":0.32299113},{"intent":"Confirm","confidence_score":0.22703661}]}]},"sentiments":{"segments":[{"text":"Hello, Joey? Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.19375313818454745},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.5025676488876343},{"text":"Is Hello. this mister Yeah. Joel Woodell? Yes. Oh, yeah, sir. This is Abby from Techno I One in Springfield, Bristol. A B. Yes. How can I Yes. Yeah. We've spoke to help? you, actually, and we sent you an email. We've spoken with you in the past. We wanted to somehow follow-up. This is, Mhmm. like, regarding IT. We sent you the an email. Actually, Daniel asked me to reach out to check. Yeah. Well, I I yeah. You can you can understand. I'm in IT. I get millions of these calls and emails, so you're gonna have to be more specific. So was there anything about Actually, the email there or was there this a is real already this is already in progress, sir. Don't worry. I will go ahead and let Danielle call you to confirm the specifics. I thought yeah. About what what is it about? Like, the the IT, this is, like, for an IT review, basically. This is actually progressing internally already Okay. along So this is already something that we we we're currently Yes. doing. Yes. Is Yes. that right? Yeah. No Yes. Yes. problem. Yes. So what so what's the call So, yeah, regarding IT. That's why I wanted to reach out to you for? and would ask Daniel to call you Yeah. about It's the a bit specifics strange because I'm not the main contact for because for I so there's another he's guy called Mark Chan. Have you got his number there? Yeah. No. So No. I'm the Not I'm this. the yeah. So again, I'm Okay. confused because now I'm thinking it's not really something that we're currently doing now. So let me just quickly check. Alright? I Okay. got just give me a second. Okay. Sure. I Take can your probably time. see. Because I have a note here that there's already alongside for board approval. No. So I think that was a while ago. I can see here an email from TechnoWand. Last there was a quote for security summary report. That was from Rahul. But mhmm. Yes. You're right. Yeah. For So that's who? the only one. Yeah. That's the only one I can find. So no no current dealing with them. And yeah. So this report here already told them, so that that was not, you know, so so sort of what we needed at a point in time. So we'll call But you are you the if we need yeah. Oh, Sorry? okay. Yeah. So We'll call are we'll you the call one yeah. okay. So this K. email was to me. That's the only thing I got. So unless, as I said, it's not for me, right, or somebody else. Ah, So okay. So it's for Mark. I have to talk to Mark? maybe. Yeah. So, again, I'm not sure. So at the moment, it's not something that I'm looking at here. And some That's okay. not something that we've used before. So we got a quote Right. Right. July July last year. Year. You did ah, you did not get the one from last May, just this year? That's it. We May sent you what? an email. Nothing. No. Nothing in my inbox. Ah, So okay. it's for it'll be from TechnoOne. Right? That's correct. That's right. So Yeah. is So Mark the the right person that we can talk to about it? yeah. Maybe. Okay. So I haven't seen I haven't seen his name on all these correspondence, though. So unless it's something new that he's asked you guys. May let me just quickly check. Mhmm. No. Nope. Nope. Last year. July last year. There's something so you said May. Oh, yeah. So an email in April from Rahul. Yeah. You wanted to reach out and say a quick hello.","start_word":6,"end_word":644,"sentiment":"neutral","sentiment_score":-0.043450145170395735},{"text":"Had a lovely Easter break. That was it. My colleague got around Essential eight.","start_word":645,"end_word":658,"sentiment":"positive","sentiment_score":0.5451973080635071},{"text":"This was progressing internally. Yeah. So that was in yeah. That was CC Daniels later. Is that right? Mhmm. Correct. That's right. Okay. That's the one. Yeah. No. So this was last year. So I think again yeah. So no. So I don't think we'll be progressing this. Let me reply to him then. Yeah. Because that that that flag as a spam in our system because it's Oh, from okay. hello That's techno why. 1hi@techno1.com. So I thought it would have come from Daniel. So Right. Right. no. So they just say happy Friday. Hope you are well reaching out following this earlier discussion with Michael Liger and the essential agent security uplift. That would have been with Rahul then. Is that right? Correct. I'm guessing. Yeah. So Rahul, I dealt with him last year, so just to get that quote. So I don't think we need anything for Oh, now. So I we'll see. get back yeah. We'll we'll get back with TechnoONE if if there's another requirement for us to do something around essentially. Alright. Alright. No All problem. good? No need Okay. to talk Great. to Mark. No Right? problem. Okay. Yeah. Take No. care. Yeah. So that was it.","start_word":659,"end_word":862,"sentiment":"neutral","sentiment_score":-0.014276908308851952},{"text":"Okay. Thanks. Bye.","start_word":863,"end_word":865,"sentiment":"positive","sentiment_score":0.5335063338279724}],"average":{"sentiment":"neutral","sentiment_score":-0.02219472823224075}}}}