{"metadata":{"transaction_key":"deprecated","request_id":"01a0f55f-bcaf-7763-be26-d0e228f616da","sha256":"2854faa6dbe5d1bab25de4370296ee6bf624fe1fc3614c6478abe3e00930def2","created":"2026-10-01T02:51:28.768Z","duration":39.31194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":110,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":120,"output_tokens":120},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":120,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yes? Yes. Hi. Good afternoon. Alice? Yeah. Alice, good day to you. My name is Mary, and I'm calling from Vigilance AI. We are a cybersecurity company, so we run an AI powered MDR form. Reason we called oh, I see. But you're still working in IT industry?","confidence":0.9863281,"words":[{"word":"yes","start":5.52,"end":6.02,"confidence":0.75439453,"punctuated_word":"Yes?","sentiment":"neutral","sentiment_score":0.02229517512023449},{"word":"yes","start":8.0,"end":8.4,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06506463140249252},{"word":"hi","start":8.4,"end":8.72,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1870993971824646},{"word":"good","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3726906180381775},{"word":"afternoon","start":8.88,"end":9.38,"confidence":0.80371094,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.260263055562973},{"word":"alice","start":9.679999,"end":10.179999,"confidence":0.9658203,"punctuated_word":"Alice?","sentiment":"neutral","sentiment_score":0.19340594112873075},{"word":"yeah","start":12.525,"end":13.025,"confidence":0.9123535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13005545735359192},{"word":"alice","start":13.405,"end":13.885,"confidence":0.99609375,"punctuated_word":"Alice,","sentiment":"neutral","sentiment_score":0.32954418659210205},{"word":"good","start":13.885,"end":14.045,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4672079682350158},{"word":"day","start":14.045,"end":14.205,"confidence":0.99609375,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.48759064078330994},{"word":"to","start":14.205,"end":14.445,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4411937892436981},{"word":"you","start":14.445,"end":14.605,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4023095965385437},{"word":"my","start":14.605,"end":14.764999,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.12456145882606506},{"word":"name","start":14.764999,"end":14.924999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.12852944433689115},{"word":"is","start":14.924999,"end":15.165,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1268599033355713},{"word":"mary","start":15.165,"end":15.565,"confidence":0.9848633,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.15991172194480896},{"word":"and","start":15.565,"end":15.724999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10163005441427232},{"word":"i'm","start":15.724999,"end":15.965,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12131553888320924},{"word":"calling","start":15.965,"end":16.285,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.09960620105266572},{"word":"from","start":16.285,"end":16.785,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11801918596029282},{"word":"vigilance","start":16.845,"end":17.345,"confidence":0.8671875,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.1707734316587448},{"word":"ai","start":18.045,"end":18.545,"confidence":0.9406738,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.1673242151737213},{"word":"we","start":20.525,"end":20.765,"confidence":0.75683594,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10478297621011734},{"word":"are","start":20.765,"end":21.005001,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08842387050390244},{"word":"a","start":21.005001,"end":21.244999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0916454866528511},{"word":"cybersecurity","start":21.244999,"end":21.744999,"confidence":0.89746094,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.12730465829372406},{"word":"company","start":22.605,"end":23.005,"confidence":0.91625977,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.10703762620687483},{"word":"so","start":23.005,"end":23.244999,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11276734620332718},{"word":"we","start":23.244999,"end":23.485,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10214772820472716},{"word":"run","start":23.485,"end":23.884998,"confidence":0.9633789,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.11948487162590028},{"word":"an","start":23.884998,"end":24.205,"confidence":0.9863281,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.15067732334136963},{"word":"ai","start":24.205,"end":24.605,"confidence":0.97314453,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.16446974873542786},{"word":"powered","start":24.605,"end":24.925,"confidence":0.97802734,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.13757139444351196},{"word":"mdr","start":24.925,"end":25.425,"confidence":0.85058594,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.10324563086032867},{"word":"form","start":25.645,"end":26.145,"confidence":0.9863281,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":0.09509142488241196},{"word":"reason","start":27.9,"end":28.3,"confidence":0.9819336,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.31399300694465637},{"word":"we","start":28.3,"end":28.62,"confidence":0.96972656,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.34443408250808716},{"word":"called","start":28.62,"end":29.12,"confidence":0.87890625,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.3879531025886536},{"word":"oh","start":34.38,"end":34.62,"confidence":0.94311523,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.13073700666427612},{"word":"i","start":34.62,"end":34.86,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.092103511095047},{"word":"see","start":34.86,"end":35.34,"confidence":0.99609375,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.06475561857223511},{"word":"but","start":35.34,"end":35.58,"confidence":0.9404297,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05108330026268959},{"word":"you're","start":35.58,"end":35.739998,"confidence":0.5911865,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06730011105537415},{"word":"still","start":35.739998,"end":35.98,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.04590372368693352},{"word":"working","start":35.98,"end":36.3,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.06600795686244965},{"word":"in","start":36.3,"end":36.62,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04233650118112564},{"word":"it","start":36.62,"end":36.86,"confidence":0.67041016,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.031003765761852264},{"word":"industry","start":36.86,"end":37.36,"confidence":0.97998047,"punctuated_word":"industry?","sentiment":"neutral","sentiment_score":-0.05484313517808914}],"paragraphs":{"transcript":"\nYes? Yes. Hi. Good afternoon. Alice?\n\nYeah. Alice, good day to you. My name is Mary, and I'm calling from Vigilance AI. We are a cybersecurity company, so we run an AI powered MDR form. Reason we called oh, I see.\n\nBut you're still working in IT industry?","paragraphs":[{"sentences":[{"text":"Yes?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.02229517512023449},{"text":"Yes.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.06506463140249252},{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"neutral","sentiment_score":0.1870993971824646},{"text":"Good afternoon.","start":8.72,"end":9.38,"sentiment":"neutral","sentiment_score":0.31647683680057526},{"text":"Alice?","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.19340594112873075}],"sentiment":"neutral","sentiment_score":0.18346980307251215,"num_words":6,"start":5.52,"end":10.179999},{"sentences":[{"text":"Yeah.","start":12.525,"end":13.025,"sentiment":"neutral","sentiment_score":0.13005545735359192},{"text":"Alice, good day to you.","start":13.405,"end":14.605,"sentiment":"positive","sentiment_score":0.42556923627853394},{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":14.605,"end":18.545,"sentiment":"neutral","sentiment_score":0.13185311555862428},{"text":"We are a cybersecurity company, so we run an AI powered MDR form.","start":20.525,"end":26.145,"sentiment":"neutral","sentiment_score":0.1157423143203442},{"text":"Reason we called oh, I see.","start":27.9,"end":35.34,"sentiment":"neutral","sentiment_score":-0.2223293880621592}],"sentiment":"neutral","sentiment_score":0.10706018720354353,"num_words":35,"start":12.525,"end":35.34},{"sentences":[{"text":"But you're still working in IT industry?","start":35.34,"end":37.36,"sentiment":"neutral","sentiment_score":-0.051211213426930566}],"sentiment":"neutral","sentiment_score":-0.051211213426930566,"num_words":7,"start":35.34,"end":37.36}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Hello? Yep. Where are you calling from? Yep. I'm not IT anymore, so I don't work at Abbey IT anymore. So you got the wrong person. Okay. No.","confidence":0.99609375,"words":[{"word":"hello","start":3.4399998,"end":3.9399998,"confidence":0.99316406,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007149169221520424},{"word":"hello","start":4.88,"end":5.38,"confidence":0.9802246,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.008998466655611992},{"word":"hello","start":7.7599998,"end":8.26,"confidence":0.99609375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01722286455333233},{"word":"yep","start":11.04,"end":11.54,"confidence":0.9797363,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08705055713653564},{"word":"where","start":11.599999,"end":11.84,"confidence":0.9941406,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.010410052724182606},{"word":"are","start":11.84,"end":11.92,"confidence":0.95947266,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.019661493599414825},{"word":"you","start":11.92,"end":12.015,"confidence":0.63671875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020095854997634888},{"word":"calling","start":12.175,"end":12.495,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.02271880768239498},{"word":"from","start":12.495,"end":12.995,"confidence":0.99902344,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.031203657388687137},{"word":"yep","start":27.3,"end":27.7,"confidence":0.8664551,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.003104480681940913},{"word":"i'm","start":27.7,"end":27.94,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2089397758245468},{"word":"not","start":27.94,"end":28.26,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2713751196861267},{"word":"it","start":28.26,"end":28.66,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.34025272727012634},{"word":"anymore","start":28.66,"end":29.16,"confidence":0.82006836,"punctuated_word":"anymore,","sentiment":"neutral","sentiment_score":-0.31913116574287415},{"word":"so","start":29.22,"end":29.46,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.22863322496414185},{"word":"i","start":29.46,"end":29.54,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30672866106033325},{"word":"don't","start":29.54,"end":29.86,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2966998517513275},{"word":"work","start":29.86,"end":30.18,"confidence":0.99902344,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.34148386120796204},{"word":"at","start":30.18,"end":30.34,"confidence":0.99609375,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.38857346773147583},{"word":"abbey","start":30.34,"end":30.74,"confidence":0.20690918,"punctuated_word":"Abbey","sentiment":"neutral","sentiment_score":-0.2898731231689453},{"word":"it","start":30.74,"end":31.14,"confidence":0.96533203,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.2241754978895187},{"word":"anymore","start":31.14,"end":31.619999,"confidence":0.7897949,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.3220268487930298},{"word":"so","start":31.619999,"end":31.86,"confidence":0.9970703,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.472856342792511},{"word":"you","start":31.86,"end":32.02,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7265271544456482},{"word":"got","start":32.02,"end":32.18,"confidence":0.78759766,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.7311256527900696},{"word":"the","start":32.18,"end":32.26,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6583073139190674},{"word":"wrong","start":32.26,"end":32.579998,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.5937414169311523},{"word":"person","start":32.579998,"end":33.079998,"confidence":0.9980469,"punctuated_word":"person.","sentiment":"negative","sentiment_score":-0.6056290864944458},{"word":"okay","start":36.02,"end":36.52,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03701852262020111},{"word":"no","start":38.26,"end":38.76,"confidence":0.79467773,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12515948712825775}],"paragraphs":{"transcript":"\nHello? Hello? Hello? Yep. Where are you calling from?\n\nYep. I'm not IT anymore, so I don't work at Abbey IT anymore. So you got the wrong person. Okay. No.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.007149169221520424},{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.008998466655611992},{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.01722286455333233},{"text":"Yep.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.08705055713653564},{"text":"Where are you calling from?","start":11.599999,"end":12.995,"sentiment":"neutral","sentiment_score":0.020817973278462888}],"sentiment":"neutral","sentiment_score":0.024945658217701647,"num_words":9,"start":3.4399998,"end":12.995},{"sentences":[{"text":"Yep.","start":27.3,"end":27.7,"sentiment":"neutral","sentiment_score":0.003104480681940913},{"text":"I'm not IT anymore, so I don't work at Abbey IT anymore.","start":27.7,"end":31.619999,"sentiment":"neutral","sentiment_score":-0.294824443757534},{"text":"So you got the wrong person.","start":31.619999,"end":33.079998,"sentiment":"negative","sentiment_score":-0.631364494562149},{"text":"Okay.","start":36.02,"end":36.52,"sentiment":"neutral","sentiment_score":-0.03701852262020111},{"text":"No.","start":38.26,"end":38.76,"sentiment":"neutral","sentiment_score":-0.12515948712825775}],"sentiment":"negative","sentiment_score":-0.3564358962633248,"num_words":21,"start":27.3,"end":38.76}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Yes?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hi. Good afternoon. Alice?\n\nChannel 1: Yep. Where are you calling from?\n\nChannel 0: Yeah. Alice, good day to you. My name is Mary, and I'm calling from Vigilance AI. We are a cybersecurity company, so we run an AI powered MDR form.\n\nChannel 1: Yep. I'm\n\nChannel 0: Reason\n\nChannel 1: not IT\n\nChannel 0: we called\n\nChannel 1: anymore, so I don't work at Abbey IT anymore. So you got the wrong person.\n\nChannel 0: oh, I see. But you're still working\n\nChannel 1: Okay.\n\nChannel 0: in IT industry?\n\nChannel 1: No.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.007149169221520424},{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.008998466655611992}],"sentiment":"neutral","sentiment_score":0.008073817938566208,"channel":1,"num_words":2,"start":3.4399998,"end":5.38},{"sentences":[{"text":"Yes?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.02229517512023449}],"sentiment":"neutral","sentiment_score":0.02229517512023449,"channel":0,"num_words":1,"start":5.52,"end":6.02},{"sentences":[{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.01722286455333233}],"sentiment":"neutral","sentiment_score":0.01722286455333233,"channel":1,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"Yes.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.06506463140249252},{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"neutral","sentiment_score":0.1870993971824646},{"text":"Good afternoon.","start":8.72,"end":9.38,"sentiment":"neutral","sentiment_score":0.31647683680057526},{"text":"Alice?","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.19340594112873075}],"sentiment":"neutral","sentiment_score":0.2157047286629677,"channel":0,"num_words":5,"start":8.0,"end":10.179999},{"sentences":[{"text":"Yep.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.08705055713653564},{"text":"Where are you calling from?","start":11.599999,"end":12.995,"sentiment":"neutral","sentiment_score":0.020817973278462888}],"sentiment":"neutral","sentiment_score":0.031856737254808344,"channel":1,"num_words":6,"start":11.04,"end":12.995},{"sentences":[{"text":"Yeah.","start":12.525,"end":13.025,"sentiment":"neutral","sentiment_score":0.13005545735359192},{"text":"Alice, good day to you.","start":13.405,"end":14.605,"sentiment":"positive","sentiment_score":0.42556923627853394},{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":14.605,"end":18.545,"sentiment":"neutral","sentiment_score":0.13185311555862428},{"text":"We are a cybersecurity company, so we run an AI powered MDR form.","start":20.525,"end":26.145,"sentiment":"neutral","sentiment_score":0.1157423143203442}],"sentiment":"neutral","sentiment_score":0.17520975449989581,"channel":0,"num_words":29,"start":12.525,"end":26.145},{"sentences":[{"text":"Yep.","start":27.3,"end":27.7,"sentiment":"neutral","sentiment_score":0.003104480681940913},{"text":"I'm","start":27.7,"end":27.94,"sentiment":"neutral","sentiment_score":-0.2089397758245468}],"sentiment":"neutral","sentiment_score":-0.10291764757130294,"channel":1,"num_words":2,"start":27.3,"end":27.94},{"sentences":[{"text":"Reason","start":27.9,"end":28.3,"sentiment":"neutral","sentiment_score":-0.31399300694465637}],"sentiment":"neutral","sentiment_score":-0.31399300694465637,"channel":0,"num_words":1,"start":27.9,"end":28.3},{"sentences":[{"text":"not IT","start":27.94,"end":28.66,"sentiment":"neutral","sentiment_score":-0.3058139234781265}],"sentiment":"neutral","sentiment_score":-0.3058139234781265,"channel":1,"num_words":2,"start":27.94,"end":28.66},{"sentences":[{"text":"we called","start":28.3,"end":29.12,"sentiment":"negative","sentiment_score":-0.36619359254837036}],"sentiment":"negative","sentiment_score":-0.36619359254837036,"channel":0,"num_words":2,"start":28.3,"end":29.12},{"sentences":[{"text":"anymore, so I don't work at Abbey IT anymore.","start":28.66,"end":31.619999,"sentiment":"neutral","sentiment_score":-0.30192507803440094},{"text":"So you got the wrong person.","start":31.619999,"end":33.079998,"sentiment":"negative","sentiment_score":-0.631364494562149}],"sentiment":"negative","sentiment_score":-0.4337008446455002,"channel":1,"num_words":15,"start":28.66,"end":33.079998},{"sentences":[{"text":"oh, I see.","start":34.38,"end":35.34,"sentiment":"neutral","sentiment_score":-0.09586537877718608},{"text":"But you're still working","start":35.34,"end":36.3,"sentiment":"neutral","sentiment_score":-0.057573772966861725}],"sentiment":"neutral","sentiment_score":-0.07398446117128644,"channel":0,"num_words":7,"start":34.38,"end":36.3},{"sentences":[{"text":"Okay.","start":36.02,"end":36.52,"sentiment":"neutral","sentiment_score":-0.03701852262020111}],"sentiment":"neutral","sentiment_score":-0.03701852262020111,"channel":1,"num_words":1,"start":36.02,"end":36.52},{"sentences":[{"text":"in IT industry?","start":36.3,"end":37.36,"sentiment":"neutral","sentiment_score":-0.04272780070702235}],"sentiment":"neutral","sentiment_score":-0.04272780070702235,"channel":0,"num_words":3,"start":36.3,"end":37.36},{"sentences":[{"text":"No.","start":38.26,"end":38.76,"sentiment":"neutral","sentiment_score":-0.12515948712825775}],"sentiment":"neutral","sentiment_score":-0.12515948712825775,"channel":1,"num_words":1,"start":38.26,"end":38.76}]},"summary":{"result":"success","short":"A cybersecurity company representative named Mary calls and asks for Alice, but realizes she has the wrong person. Mary explains that they run an AI-approved MDR form and asks if Alice is still working in the IT industry, but realizes they have the wrong person."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes? Hello? Yes. Hi. Good afternoon. Alice? Yep. Where are you calling from? Yeah.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.09115158021450044},{"text":"Alice, good day to you.","start_word":16,"end_word":20,"sentiment":"positive","sentiment_score":0.408528596162796},{"text":"My name is Mary, and I'm calling from Vigilance AI. We are a cybersecurity company, so we run an AI powered MDR form. Yep. I'm Reason not IT we called anymore, so I don't work at Abbey IT anymore.","start_word":21,"end_word":59,"sentiment":"neutral","sentiment_score":-0.036768101155757904},{"text":"So you got the wrong person.","start_word":60,"end_word":65,"sentiment":"negative","sentiment_score":-0.6276880502700806},{"text":"oh, I see. But you're still working Okay. in IT industry? No.","start_word":66,"end_word":77,"sentiment":"neutral","sentiment_score":-0.08230116218328476}],"average":{"sentiment":"neutral","sentiment_score":-0.0233831524848938}}}}