{"metadata":{"transaction_key":"deprecated","request_id":"019f2019-1a56-77a3-be47-5d95a9b92915","sha256":"efb04c234070e0d7bf5050b98e2c15678c89ab35313d013978770119a81e6d40","created":"2026-07-01T23:52:24.778Z","duration":7.4879375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, calling about five","confidence":0.9819336,"words":[{"word":"andrew","start":6.08,"end":6.58,"confidence":0.66589355,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.16463622450828552},{"word":"calling","start":6.72,"end":6.96,"confidence":0.9941406,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.21456700563430783},{"word":"about","start":6.96,"end":7.2799997,"confidence":0.9819336,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.2381815016269684},{"word":"five","start":7.2799997,"end":7.4879375,"confidence":0.60302734,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.14121799170970917}],"paragraphs":{"transcript":"\nAndrew, calling about five","paragraphs":[{"sentences":[{"text":"Andrew, calling about five","start":6.08,"end":7.4879375,"sentiment":"neutral","sentiment_score":-0.18965068086981773}],"sentiment":"neutral","sentiment_score":-0.18965068086981773,"num_words":4,"start":6.08,"end":7.4879375}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available.","confidence":1.0,"words":[{"word":"record","start":0.16,"end":0.48,"confidence":0.54003906,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.14910657703876495},{"word":"your","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08413691818714142},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.18942463397979736},{"word":"and","start":0.96,"end":1.1999999,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16000233590602875},{"word":"reason","start":1.1999999,"end":1.52,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.22974050045013428},{"word":"for","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14931783080101013},{"word":"calling","start":1.76,"end":2.24,"confidence":0.96655273,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.2078382670879364},{"word":"i'll","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.13252943754196167},{"word":"see","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.17522379755973816},{"word":"if","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.100704587996006},{"word":"this","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.198300302028656},{"word":"person","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.17683826386928558},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11413467675447464},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.1903323531150818}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.16,"end":2.24,"sentiment":"neutral","sentiment_score":-0.1670810090644019},{"text":"I'll see if this person is available.","start":2.24,"end":4.02,"sentiment":"neutral","sentiment_score":-0.15543763126645768}],"sentiment":"neutral","sentiment_score":-0.1612593201654298,"num_words":14,"start":0.16,"end":4.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew, calling about five","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.16,"end":2.24,"sentiment":"neutral","sentiment_score":-0.1670810090644019},{"text":"I'll see if this person is available.","start":2.24,"end":4.02,"sentiment":"neutral","sentiment_score":-0.15543763126645768}],"sentiment":"neutral","sentiment_score":-0.1612593201654298,"channel":1,"num_words":14,"start":0.16,"end":4.02},{"sentences":[{"text":"Andrew, calling about five","start":6.08,"end":7.4879375,"sentiment":"neutral","sentiment_score":-0.18965068086981773}],"sentiment":"neutral","sentiment_score":-0.18965068086981773,"channel":0,"num_words":4,"start":6.08,"end":7.4879375}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. Andrew, calling about five"},"intents":{"segments":[{"text":"I'll see if this person is available.","start_word":7,"end_word":13,"intents":[{"intent":"Confirm availability","confidence_score":0.0026663956}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew, calling about five","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":-0.16982245445251465}],"average":{"sentiment":"neutral","sentiment_score":-0.16982245445251465}}}}