{"metadata":{"transaction_key":"deprecated","request_id":"019edd29-3e9b-77a0-bb02-1fdff888009d","sha256":"3886948001ea1b4a14f0524588b4ede71968cc03df9987b8f062a3876377dfa1","created":"2026-06-18T23:55:29.449Z","duration":10.079938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Call's been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"call's","start":0.08,"end":0.39999998,"confidence":0.7434082,"punctuated_word":"Call's","sentiment":"negative","sentiment_score":-0.6939140558242798},{"word":"been","start":0.39999998,"end":0.56,"confidence":0.8100586,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8109204769134521},{"word":"forwarded","start":0.56,"end":1.04,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.7949886322021484},{"word":"to","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.737450361251831},{"word":"voice","start":1.1999999,"end":1.4399999,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7347992062568665},{"word":"mail","start":1.4399999,"end":1.8399999,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7433979511260986},{"word":"the","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8228258490562439},{"word":"person","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8022258281707764},{"word":"you're","start":2.32,"end":2.6399999,"confidence":0.8937988,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8060258626937866},{"word":"trying","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8321580290794373},{"word":"to","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8216628432273865},{"word":"reach","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8263556361198425},{"word":"is","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8693369030952454},{"word":"not","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8825439214706421},{"word":"available","start":3.6799998,"end":4.18,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8144428730010986},{"word":"at","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.48666155338287354},{"word":"the","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4549490511417389},{"word":"tone","start":4.56,"end":5.06,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.39014697074890137},{"word":"please","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4130193591117859},{"word":"record","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.43429866433143616},{"word":"your","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.39545032382011414},{"word":"message","start":6.0,"end":6.48,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.35250550508499146},{"word":"when","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.23052379488945007},{"word":"you","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2749252915382385},{"word":"have","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.20368725061416623},{"word":"finished","start":7.04,"end":7.44,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.22313272953033447},{"word":"recording","start":7.44,"end":7.94,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.26127997040748596},{"word":"you","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3043753206729889},{"word":"may","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3517443835735321},{"word":"hang","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3694850206375122},{"word":"up","start":8.639999,"end":9.139999,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20130328834056857}],"paragraphs":{"transcript":"\nCall's been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call's been forwarded to voice mail.","start":0.08,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.752578447262446},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.18,"sentiment":"negative","sentiment_score":-0.8308419717682732},{"text":"At the tone, please record your message.","start":4.24,"end":6.48,"sentiment":"negative","sentiment_score":-0.4181473468031202},{"text":"When you have finished recording, you may hang up.","start":6.48,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.26893967224491966}],"sentiment":"negative","sentiment_score":-0.559372158300492,"num_words":31,"start":0.08,"end":9.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call's been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call's been forwarded to voice mail.","start":0.08,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.752578447262446},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.18,"sentiment":"negative","sentiment_score":-0.8308419717682732},{"text":"At the tone, please record your message.","start":4.24,"end":6.48,"sentiment":"negative","sentiment_score":-0.4181473468031202},{"text":"When you have finished recording, you may hang up.","start":6.48,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.26893967224491966}],"sentiment":"negative","sentiment_score":-0.559372158300492,"channel":1,"num_words":31,"start":0.08,"end":9.139999}]},"summary":{"result":"success","short":"Call's been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":22,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.8680448}]}]},"sentiments":{"segments":[{"text":"Call's been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":21,"sentiment":"negative","sentiment_score":-0.67791748046875},{"text":"When you have finished recording, you may hang up.","start_word":22,"end_word":30,"sentiment":"neutral","sentiment_score":-0.27909818291664124}],"average":{"sentiment":"negative","sentiment_score":-0.5734648023332868}}}}