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It's, Millen from LegalVision. How are you? Not too bad. I was giving you a call. I saw that you came through to our webinar last week. And Yes. And you requested a a legal health check for for the business. Is that correct? Oh, okay. No. No. That's fine. Sorry about that. It's just, yeah, it says that you requested a legal help today. No. That's that's fine. Are are you looking for any legal support at all for the business? Or Right. Okay. Yep. No worries. You I'm happy to arrange that if it is something that you require. But, yeah, look, give me if you need to. No worries. No worries. Thanks so much. Yes. 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Melissa. It's, Millen from LegalVision. How are you? Not too bad. I was giving you a call.\n\nI saw that you came through to our webinar last week. And Yes. And you requested a a legal health check for for the business. Is that correct? Oh, okay.\n\nNo. No. That's fine. Sorry about that. It's just, yeah, it says that you requested a legal help today.\n\nNo. That's that's fine. Are are you looking for any legal support at all for the business? Or Right. Okay.\n\nYep. No worries. You I'm happy to arrange that if it is something that you require. But, yeah, look, give me if you need to. No worries.\n\nNo worries. Thanks so much. Yes. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Melissa.","start":5.6,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.19431812316179276},{"text":"It's, Millen from LegalVision.","start":6.3999996,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.23071197420358658},{"text":"How are you?","start":8.08,"end":8.9,"sentiment":"neutral","sentiment_score":0.24171327551205954},{"text":"Not too bad.","start":12.934999,"end":13.995,"sentiment":"neutral","sentiment_score":0.138382854561011},{"text":"I was giving you a call.","start":14.535,"end":15.735,"sentiment":"neutral","sentiment_score":0.09035446618994077}],"sentiment":"neutral","sentiment_score":0.1663277405831549,"num_words":18,"start":5.6,"end":15.735},{"sentences":[{"text":"I saw that you came through to our webinar last week.","start":15.735,"end":20.154999,"sentiment":"neutral","sentiment_score":0.05476071448488669},{"text":"And Yes.","start":21.494999,"end":24.855,"sentiment":"neutral","sentiment_score":0.003357633017003537},{"text":"And you requested a a legal health check for for the business.","start":24.855,"end":28.269999,"sentiment":"neutral","sentiment_score":0.0020700469613075256},{"text":"Is that correct?","start":28.269999,"end":29.09,"sentiment":"neutral","sentiment_score":0.012561636045575142},{"text":"Oh, okay.","start":34.51,"end":37.17,"sentiment":"neutral","sentiment_score":-0.03483961895108223}],"sentiment":"neutral","sentiment_score":0.020064311971267065,"num_words":30,"start":15.735,"end":37.17},{"sentences":[{"text":"No.","start":39.575,"end":39.735,"sentiment":"neutral","sentiment_score":-0.10209594666957857},{"text":"No.","start":39.735,"end":40.235,"sentiment":"neutral","sentiment_score":-0.1295626014471054},{"text":"That's fine.","start":40.454998,"end":40.774998,"sentiment":"neutral","sentiment_score":-0.07791338488459587},{"text":"Sorry about that.","start":40.774998,"end":41.335,"sentiment":"neutral","sentiment_score":-0.13711855312188467},{"text":"It's just, yeah, it says that you requested a legal help today.","start":41.335,"end":43.735,"sentiment":"neutral","sentiment_score":-0.0555093747874101}],"sentiment":"neutral","sentiment_score":-0.07710281445791847,"num_words":19,"start":39.575,"end":43.735},{"sentences":[{"text":"No.","start":43.735,"end":44.055,"sentiment":"neutral","sentiment_score":-0.1012057438492775},{"text":"That's that's fine.","start":44.055,"end":44.855,"sentiment":"neutral","sentiment_score":-0.0502701997756958},{"text":"Are are you looking for any legal support at all for the business?","start":44.855,"end":48.375,"sentiment":"neutral","sentiment_score":-0.05303139468798271},{"text":"Or Right.","start":48.375,"end":65.08,"sentiment":"neutral","sentiment_score":-0.01915627997368574},{"text":"Okay.","start":65.08,"end":65.4,"sentiment":"neutral","sentiment_score":0.043652359396219254}],"sentiment":"neutral","sentiment_score":-0.04680423373356461,"num_words":20,"start":43.735,"end":65.4},{"sentences":[{"text":"Yep.","start":65.4,"end":65.8,"sentiment":"neutral","sentiment_score":0.07242429256439209},{"text":"No worries.","start":65.8,"end":66.44,"sentiment":"neutral","sentiment_score":0.11891211196780203},{"text":"You I'm happy to arrange that if it is something that you require.","start":66.44,"end":69.534996,"sentiment":"neutral","sentiment_score":0.21518125786231115},{"text":"But, yeah, look, give me if you need to.","start":69.534996,"end":71.634995,"sentiment":"neutral","sentiment_score":0.07007744991117054},{"text":"No worries.","start":79.13288,"end":79.492874,"sentiment":"neutral","sentiment_score":0.10506007820367813}],"sentiment":"neutral","sentiment_score":0.14623785460436786,"num_words":27,"start":65.4,"end":79.492874},{"sentences":[{"text":"No worries.","start":79.492874,"end":80.25288,"sentiment":"neutral","sentiment_score":0.14104553684592247},{"text":"Thanks so much.","start":80.25288,"end":81.15288,"sentiment":"positive","sentiment_score":0.35003791252772015},{"text":"Yes.","start":83.852875,"end":84.01288,"sentiment":"neutral","sentiment_score":0.17705515027046204},{"text":"Bye bye.","start":84.01288,"end":84.672874,"sentiment":"neutral","sentiment_score":0.1527658924460411}],"sentiment":"neutral","sentiment_score":0.2268489683046937,"num_words":8,"start":79.492874,"end":84.672874}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your Total account. This is Melissa. How may I help you today?\n\nChannel 1: Hi, Melissa. It's, Millen from LegalVision. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Not too bad. I was giving you a call. I saw that you came through to our webinar last week.\n\nChannel 0: Oh,\n\nChannel 1: And\n\nChannel 0: yes. Yes. Unpaid invoices.\n\nChannel 1: Yes. And you requested a a legal health check for for the business. Is that correct?\n\nChannel 0: I did? No. I have not.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: No. No. That's fine. Sorry about that. It's just, yeah, it says that you requested a legal help today.\n\nNo. That's that's fine. Are are you looking for any legal support at all for the business? Or\n\nChannel 0: As of this time, I haven't received any confirmation from our management if we are getting a legal consultation.\n\nChannel 1: Right. Okay. Yep. No worries. You I'm happy to arrange that if it is something that you require.\n\nBut, yeah, look, give me if you need to.\n\nChannel 0: Yes. Yes. Thank you so much. We'll reach out if I got a confirmation that we needed a legal assistance. Okay?\n\nChannel 1: No worries. No worries. Thanks so much.\n\nChannel 0: Mhmm. Thank you. Have a good one.\n\nChannel 1: Yes. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.24,"sentiment":"neutral","sentiment_score":0.30952757596969604},{"text":"Thank you so much for calling your Total account.","start":0.24,"end":2.6399999,"sentiment":"positive","sentiment_score":0.6074491408136156},{"text":"This is Melissa.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.5555608073870341},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.49691078066825867}],"sentiment":"positive","sentiment_score":0.5486693131296259,"channel":0,"num_words":19,"start":0.16,"end":4.9},{"sentences":[{"text":"Hi, Melissa.","start":5.6,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.19431812316179276},{"text":"It's, Millen from LegalVision.","start":6.3999996,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.23071197420358658},{"text":"How are you?","start":8.08,"end":8.9,"sentiment":"neutral","sentiment_score":0.24171327551205954}],"sentiment":"neutral","sentiment_score":0.22629155218601227,"channel":1,"num_words":9,"start":5.6,"end":8.9},{"sentences":[{"text":"I'm good.","start":9.28,"end":9.92,"sentiment":"positive","sentiment_score":0.5041385889053345},{"text":"Thank you for asking.","start":9.92,"end":11.04,"sentiment":"positive","sentiment_score":0.5856697410345078},{"text":"How about yourself?","start":11.04,"end":12.099999,"sentiment":"neutral","sentiment_score":0.3036156992117564}],"sentiment":"positive","sentiment_score":0.4735336932871077,"channel":0,"num_words":9,"start":9.28,"end":12.099999},{"sentences":[{"text":"Not too bad.","start":12.934999,"end":13.995,"sentiment":"neutral","sentiment_score":0.138382854561011},{"text":"I was giving you a call.","start":14.535,"end":15.735,"sentiment":"neutral","sentiment_score":0.09035446618994077},{"text":"I saw that you came through to our webinar last 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need to.","start":69.534996,"end":71.634995,"sentiment":"neutral","sentiment_score":0.07007744991117054}],"sentiment":"neutral","sentiment_score":0.07007744991117054,"channel":1,"num_words":9,"start":69.534996,"end":71.634995},{"sentences":[{"text":"Yes.","start":72.125,"end":72.365,"sentiment":"neutral","sentiment_score":0.09953631460666656},{"text":"Yes.","start":72.365,"end":72.605,"sentiment":"neutral","sentiment_score":0.1419280618429184},{"text":"Thank you so much.","start":72.605,"end":73.565,"sentiment":"neutral","sentiment_score":0.3093576803803444},{"text":"We'll reach out if I got a confirmation that we needed a legal assistance.","start":73.565,"end":78.545,"sentiment":"neutral","sentiment_score":0.1418368869594165},{"text":"Okay?","start":78.605,"end":79.105,"sentiment":"neutral","sentiment_score":0.10382959991693495}],"sentiment":"neutral","sentiment_score":0.16992576739617757,"channel":0,"num_words":21,"start":72.125,"end":79.105},{"sentences":[{"text":"No 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made by the customer's business. Melissa informed Millen that they have not received confirmation of the request and offers to arrange it if needed. Millen thanked Melissa and ended the call."},"intents":{"segments":[{"text":"And you requested a a legal health check for for the business. Is that correct? I did?","start_word":64,"end_word":80,"intents":[{"intent":"Get legal help","confidence_score":0.002547653},{"intent":"Confirm legal assistance","confidence_score":0.26749682}]},{"text":"You I'm happy to arrange that if it is something that you require. But, yeah, look, give me if you need to. Yes.","start_word":149,"end_word":171,"intents":[{"intent":"Arrange consultation","confidence_score":0.008261412}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30952757596969604},{"text":"Thank you so much for calling your Total account. This is Melissa. How may I help you today?","start_word":1,"end_word":18,"sentiment":"positive","sentiment_score":0.55860835313797},{"text":"Hi, Melissa. It's, Millen from LegalVision. How are you?","start_word":19,"end_word":27,"sentiment":"neutral","sentiment_score":0.22171650826931},{"text":"I'm good. Thank you for asking.","start_word":28,"end_word":33,"sentiment":"positive","sentiment_score":0.5450842976570129},{"text":"How about yourself? Not too bad. I was giving you a call. I saw that you came through to our webinar last week. Oh, And yes. Yes. Unpaid invoices. Yes. And you requested a a legal health check for for the business. Is that correct? I did? No. I have not. Oh, okay. Yeah. No. No. That's fine. Sorry about that. It's just, yeah, it says that you requested a legal help today. No. That's that's fine. Are are you looking for any legal support at all for the business? Or As of this time, I haven't received any confirmation from our management if we are getting a legal consultation. Right. Okay. Yep. No worries. You I'm happy to arrange that if it is something that you require. But, yeah, look, give me if you need to. Yes. Yes. Thank you so much. We'll reach out if I got a confirmation that we needed a legal assistance. Okay? No worries. No worries.","start_word":34,"end_word":195,"sentiment":"neutral","sentiment_score":0.028083739802241325},{"text":"Thanks so much.","start_word":196,"end_word":198,"sentiment":"positive","sentiment_score":0.34852325916290283},{"text":"Mhmm.","start_word":199,"end_word":199,"sentiment":"neutral","sentiment_score":0.19953352212905884},{"text":"Thank you. Have a good one.","start_word":200,"end_word":205,"sentiment":"positive","sentiment_score":0.4368317425251007},{"text":"Yes. Bye bye. Bye.","start_word":206,"end_word":209,"sentiment":"neutral","sentiment_score":0.14463232457637787}],"average":{"sentiment":"neutral","sentiment_score":0.11434111822219122}}}}